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Talking HealthTech

Discussions with doctors, developers and decision-makers in Australian HealthTech

All Episodes

139 – Streamlining the COVID vaccine response using technology; Tom Spacek, HotDoc

Tom Spacek is the co-founder and CTO of HotDoc. He is responsible for everything product and engineering at HotDoc. Tom’s been creating software since he was a kid and is all about applying his experience in business and software to solve real-world problems in healthcare. HotDoc is Australia's largest patient engagement platform with 18,000 GPs & 1 in 4 Australian's booking their doctor's appointments via HotDoc. In this episode, Pete and Tom talk about technology and vaccine management in Australia. They look at where we are now and where we are going This episode helps us to understand how technology can make any vaccination process more manageable from start to finish. It also provides us with an insider look at various HotDoc vaccination stats.  Check out the episode and full show notes here. To see the latest information, news, events and jobs on offer at HotDoc, visit their Talking HealthTech Directory here.  Loving the show?  Leave us a review, and share it with some friends, become a THT+ Member for early release, ad-free and bonus episodes of the podcast, access to our online community forum, and free tickets to our quarterly summits.  For more information visit here.
May 17, 2021
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138 – Telehealth: Sustaining the change (Live at the 2021 Autumn Summit); Berne Gibbons – InfoMedix, Silvia Pfeiffer – Coviu, Vidya Nallamad – NetHealth, Kirsty Garrett – Doctors on Demand

Telehealth seems a permanent fixture to how healthcare is delivered now.  But how do we sustain the change?  What is the next phase of evolution here regarding telehealth? In this session, recorded at the Talking HealthTech Autumn Summit in March 2021, Berne Gibbons Head of Business Innovation and Partnerships: InfoMedix moderates a panel discussion with Silvia Pfeiffer CEO: Coviu, Vidya Nallamad Founder & CEO: NetHealth Kirsty Garrett CEO, Doctors on Demand. Visit here for access to all sessions from the Talking HealthTech Autumn Summit.
May 12, 2021
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137 – How artificial intelligence is driving improvement in documentation workflows- Brian Mitchell, 3M

How can AI be used to improve data collection and enhance workflows? Brian Mitchell is the Business Manager, ANZ Region, 3M Health Information Systems Division, where he leads the business supporting healthcare technology and workflow/operational services transformation. 3M Health Information Systems is committed to creating more time to care and leading the shift from volume to value-based care. 3M is closing the loop between clinical care and revenue integrity, providing clinicians with real-time guidance and accurate documentation. In this episode, Pete and Bryan discuss 3M’s role in healthcare, hospital workflows, technology adoption in healthcare, data and much more. Tune into this episode to learn about building a healthcare information technology solution to suit a variety of users in a hospital setting and the emerging trends and themes surrounding data.  Check out the episode and full show notes here. To see the latest information, news, events and jobs on offer at 3M, visit their Talking HealthTech Directory here.  Loving the show?  Leave us a review, and share it with some friends, become a THT+ Member for early release, ad-free and bonus episodes of the podcast, access to our online community forum, and free tickets to our quarterly summits.  For more information visit here.
May 10, 2021
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136 – Closing the Gap of healthcare inequality with digital health. Colleen Birchley, Telstra Health.

Colleen Birchley is the General Manager of Primary & Community Health at Telstra Health. Colleen started her career as a Registered Nurse, then moved into the Telco and technology sector, both in Australia and Asia. Telstra Health provides technology solutions that connect healthcare providers with patients and each other and help improve the quality, efficiency and security of health services in Australia. In this episode, Pete and Colleen discuss the role of digital health in closing the equality gap within healthcare. They also explore the needs of communities and healthcare workers in rural and remote areas and much more. Colleen also shares how implementing digital health solutions solves problems in care continuity and helps close the equality gap within healthcare. Learn how to improve patient outcomes by integrating technology. Check out the episode and full show notes here. To see the latest information, news, events and jobs on offer at Telstra Health, visit their Talking HealthTech Directory here.  Loving the show?  Leave us a review, and share it with some friends, become a THT+ Member for early release, ad-free and bonus episodes of the podcast, access to our online community forum, and free tickets to our quarterly summits.  For more information visit here.
May 6, 2021
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135 – In healthtech, why risk failure? Dr Chris Peyton, Ediofy

In this episode, you will learn why risking failure in health tech entrepreneurship is essential to success, as Dr Chris Peyton shares his journey and explains how social media learning improves medical education. Also, get a more in-depth understanding on the effectiveness of micro-learning.
May 3, 2021
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134 – Clinical Trial Business Models Innovation For GPs – Suhit Anantula and Dr Andrew Kellie, Plexus Research

Changing the game of clinical trial involvement for GPs   Suhit Anantula is a global business design leader and is the Founding CEO of Plexus Research. Dr Andrew Kellie is the Co-Managing Principal at East Adelaide Healthcare Clinic and has been a GP for many years. Plexus is a tech-driven community-based clinical trial network. The company enables clinics, clinicians and citizens to participate in clinical trials and contribute to global medical breakthroughs. Plexus research believes in democratising clinical trials to reach people wherever they are rather than people going to wherever clinical trials are based.  In this episode Pete, Suhit and Andrew discuss clinical trials and how GPs and clinic owners can become involved in the process. They also look into making clinical trials more accessible to patients. Tune into this episode to learn more about clinical trials in general practice and why GPs are ideal for patient recruiting. Also, get a better understanding of the roles and benefits that GPs can obtain in trials. Gain a deeper insight into the trials and go-to-market process for the 3 Ds clinical trial.  Check out the episode and full show notes here. To see the latest information, news, events and jobs on offer at Plexus Research, visit their Talking HealthTech Directory here.  Loving the show?  Leave us a review, and share it with some friends, become a THT+ Member for early release, ad-free and bonus episodes of the podcast, access to our online community forum, and free tickets to our quarterly summits.  For more information visit here.
April 29, 2021
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133 – Values-based care-planning: How technology can help us with person led care. Rebecca Glover & April Creed, ExSitu.

April Creed has over twenty-five years of experience in Aged Care as a Registered Nurse, a Palliative Care Nurse and a Care Manager in a large Residential Aged Care Facility. Rebecca Glover has over sixteen years of experience in various environments in Aged Care, ranging from Residential Aged Care to Home Care. She has a passion for utilising technology to improve human outcomes.ExSitu is a web-based solution that uses card sorting to provide a supportive human experience to recognise when people are vulnerable and need that support. ExSitu helps people reflect on what is meaningful to them by stimulating their thought processes and gets them to speak. In this episode, Pete, April and Rebecca cover care planning and advanced care directives. They also discuss the Aged Care Royal Commission, healthcare and helping people close to you do what’s right by you when needed. Tune into this episode to hear how The Royal Commission’s recommendations can align with your aim for quality aged care. This episode covers the basics around advanced care planning. Learn how and why care providers should improve the care given to the elderly. Check out the episode and full show notes here. To see the latest information, news, events and jobs on offer at Exsitu, visit their Talking HealthTech Directory here. 
April 26, 2021
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132- Making Health Legally Legit. Sarah Bartholomeusz, You Legal

Sometimes a little legal help goes a long way for practice owners. Sarah Bartholomeusz is the Founder and Principal of the law firm You Legal. She has over fifteen years of experience, actively practising corporate & commercial law. Sarah is passionate about how organisations set up their operations to minimise risks and maximise potential. You Legal provides healthcare leaders with the confidence and certainty they need to make bold decisions within their organisations.  In this episode, Sarah and Pete discuss all the essential medico-legal and commercial things that GP owners and healthcare practitioners need to know about running and owning their business. Legal expert Sarah Bartholomeusz shares tips on making sure that you run a legally compliant healthcare practice, and how medical practitioners can deal with the legal requirements for remote working and telehealth. Check out the episode and full show notes here. To see the latest information, news, events and jobs on offer at You Legal, visit their Talking HealthTech Directory here. 
April 22, 2021
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131- The impact of workplace design for medical practice success; Jerry Kennard, Evoke Projects

Listen to this interview with Jerry Kennard from Evoke Projects about medical practice design and the role of patient attraction and retention.
April 19, 2021
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130 – Is Digital Aged Care the answer? George Margelis, Aged Care Industry Information Technology Council

Learn about digital aged care in this interview with George Margelis from the Aged Care Industry Information Technology Council.
April 15, 2021
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Session 11, Autumn Summit 2021: Establishing a career in healthtech – Dr Rob Pearlman, Dr Amandeep Hansra, Jason Borrie, Dr Ben Hurst, Dr Josh Case

To have a flourishing career in healthtech, do you need to be a doctor? Health informatician?  What opportunities exist?  What skill sets are required? What do future roles look like that don’t exist yet?
April 13, 2021
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129 – Technology and healthy air travel – Dr Simon May, Flightcare Global

Learn about the use of technology in healthy air travel in this interview with Simon May from Flightcare Global.
April 12, 2021
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128 – Protecting the Physical Safety and Emotional Well-being of the Healthcare Workforce, Bridget Duffy MD, Vocera Communications

Listen to this interview with Bridget Duffy MD from Vocera Communications about protecting the physical safety and emotional well-being of the healthcare workforce.
April 8, 2021
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127 – The Art and Science of Authentic Leadership in STEMM; Dr Elizabeth Pritchard and Ms Christine Burns, WALT Institute

Listen to this interview with Dr Elizabeth Pritchard and Ms Christine Burns from WALT Institute about authentic leadership in STEM and healthcare.
April 6, 2021
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126 – Using technology and data to change how pharma and physicians do drug monitoring; David Gahan, RxMx

David Gahan is Chief Commercial Officer of RxMx. In this role, he manages sales, marketing and product development for RxMx across their global markets.  David was previously the founding CEO at RxMx for four years, and he has a wealth of pharmaceutical industry experience. David was previously responsible for developing brand plans for international adaptation and for driving the introduction and success of blockbuster drugs and therapies. RxMx is a healthcare company with exceptional technology solutions and longstanding industry experience. RxMx was founded by doctors who refused to accept “business as usual” when prescribing new specialty medicines. The company empowers doctors and nurses to safely administer specialty medicines without increasing their burden, so they can focus on patient care. In this episode, David helps us understand how RxMx does the heavy lifting in pharma using Intersystems to help healthcare practitioners focus more on understanding and achieving the best results for their patients. Are you curious about the entire management process of innovative treatments and medications? Then tune into this episode where we get a better understanding on how medical specialists can improve patient drug monitoring. If you are solving for an innovative pharmaceutical solution, learn how to scale while developing products and get advice from an expert on how to launch your ideas.  Check out the episode and full show notes here. To see the latest information, news, events and jobs on offer at RxMx, visit their Talking HealthTech Directory here.   Loving the show?  Leave us a review, and share it with some friends, become a THT+ Member for early release, ad free and bonus episodes of the podcast, access to our online community forum, and free tickets to our quarterly summits.  For more information visit here.
April 4, 2021
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125 – Sourcing the right nurse for the right shift at the right price; Zara Lord, uPaged

How do you staff a hospital? Zara Lord is the CEO & Founder of uPaged. She is also an 8th-year intensive care nurse who has combined her skills, knowledge and experience in technology and nursing to build uPaged. Zara is all about delivering value, enabling informed clinical decision making and delighting users with technology that doesn’t require an in-service to learn. uPaged is a digital talent platform providing a direct connection between on-demand nurses and casual work in hospitals. uPaged ensures the right nurse is in the right shift, at the right price. This company helps healthcare facilities and suppliers save time and money while securing the best-matched nurse for patient needs. In this Talking HealthTech episode, we discuss how hospitals can easily connect to experienced, suitable and compliant nurses. We also hear the inspiration behind uPaged and the problems it solves. Listen to this episode to learn how a hospital can connect with ideal and compliant agency nurses at a much lower cost, using a digital platform to make the process so much easier.  Check out the episode and full show notes here. To see the latest information, news, events and jobs on offer at uPaged, visit their Talking HealthTech Directory here.
April 1, 2021
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124 – Former athlete solving sports injuries with MedTech; Solushin, Ben Lindsay

Why are athletes still waiting 250 days for an injury to heal? Ben Lindsay is a multi-award-winning biomedical engineer and co-inventor of the Solushin medical device. In addition to his work in biomedical engineering, at 18 years old, Ben became a national medalist in the 50m Butterfly. He is also a sufferer of medial tibial stress syndrome. Ben has a strong background in guiding researchers through commercialisation in the INCUBATE accelerator at the University of Sydney.  Solushin was developed as an adjunct to take what does work (rest and slow improvement over time) and make it quicker. Solushin is the first clinically validated medical device to treat medial tibial stress syndrome (MTSS) and improve ankle range of motion.  In this episode of Talking HealthTech, we sit down with Ben Lindsay from Solushin. Ben and I discuss that journey of bringing a MedTech product to market in Australia, and we’ll learn a bit more about his story as a professional swimmer.   If you are interested in learning more about treating sports injuries, this episode is for you. Ben shares his journey from sports to health tech with us. Learn how an innovative device can change the way shin splints heal. Ben also shares tips on commercialising innovations for early-stage developers.  Check out the episode and full show notes here. To see the latest information, news, events and jobs on offer at Solushin, visit their Talking HealthTech Directory here.   Loving the show?  Leave us a review, and share it with some friends, become a THT+ Member for early release, ad free and bonus episodes of the podcast, access to our online community forum, and free tickets to our quarterly summits.  For more information visit here.
March 30, 2021
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123 – Virtual Reality and Technological innovation partnerships in healthcare, Nathan Moore, Western Sydney Local Health District

Virtual reality, the future of simulation-based clinical education. Nathan Moore is the Lead for Technology Enhanced learning for the Research and Education Network of Western Sydney Local Health District. Prior to this appointment, he helped establish and run the simulation service at Westmead Hospital for eight years with an ICU - Critical care background. He is currently completing a PhD with the University of Sydney, exploring Virtual Reality use in Clinical Education and has a Masters degree in Adult Education.Western Sydney Local Health District (WSLHD) is a leader in clinical services, research and education. It provides a diverse range of public healthcare to more than 946,000 residents in Sydney’s west, as well as services to those outside their catchment from specialty statewide centres of expertise.  This episode of Talking HealthTech features Nathan Moore from Western Sydney Local Health District (WSLHD). We explore virtual reality innovations happening within the public healthcare sector. Nathan and I also look at what our Local Health Districts are doing with innovative tech. This episode explores the ins and outs of virtual reality for clinician education. We learn from an expert how to create, execute and deliver technological innovations within the healthcare space. As a bonus, you’ll get tips on how to learn virtual reality and useful resources and places to obtain information about emerging tech. Check out the episode and full show notes here. To see the latest information, news, events and jobs on offer at WSLHD, visit their Talking HealthTech Directory here. 
March 28, 2021
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122 – Enabling a healthier hybrid workplace via telehealth – Kirsty Garrett – Doctors on Demand, and Torsten Becht – Rio Tinto

Telehealth, providing secure and convenient care for your patients and employees. Torsten Becht has fifteen years of experience in the corporate HR and Benefits arena, following a career initially as a Physiotherapist. He leads the design, implementation, governance and continuous improvement of the employee benefits programs for the Rio Tinto APAC region. Torten’s area focuses on health (medical) and pension plans, group risk insurance, health and wellbeing and superannuation.  Kirsty Garrett  is the CEO of Doctors on Demand, a role she achieved in early 2019. She has been in the technology business for over thirty years in leadership roles with leading major ICT organisations, including SAP, HP, Mincom and Fujitsu. Doctors on Demand is one of Australia’s leading telehealth businesses. It is a virtual care service providing a 24/7 telehealth platform for GPS, mental health and allied health for its consumers and commercial partners. The company was established in 2015 by two pharmacists. This episode of Talking HealthTech features Kirsty Garrett from Doctors on Demand and Torsten Becht from Rio Tinto APAC region. We have a discussion around telehealth; how is it helping employers to manage absenteeism, presenteeism and retention in the new COVID hybrid workplace? Tune in to this Talking HealthTech episode to learn how you can improve the lives of your employees with the help of telehealth. Hear how a major company implemented, and has benefited from, virtual primary care for its employees.  Check out the episode and full show notes here. To see the latest information, news, events and jobs on offer at Doctors on Demand, visit their Talking HealthTech Directory here. 
March 25, 2021
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121 – Embracing technology and putting patients first; Dr Nick Tellis, PartridgeGP

Does the technology in your practice make you more efficient?   This episode of Talking HealthTech features Nick Tellis from PartridgeGP. We cover topics around running a GP practice in Australia, using technology, engaging patients, and loads more.   Nick Tellis is a specialist GP helping patients since 2002, and the owner of PatridgeGP. He helps patients, GPs, allied health professionals, and GP nurses do their best work together. Nick is proud of being a general practitioner specialist and a fellow of the RACGP since 2007.PartridgeGP is owned by Dr Nick Tellis and was opened in 2014. PartridgeGP is located in beachside Glenelg, South Australia and provides the best service to patients, GPs, allied health professionals, general practice nurses, and our valued staff.    Tune into this episode if you’re a GP who wants to adopt new technology in your practice, as Dr Tellis shares his experience and views on the systems and setups that he uses. He also gives advice and an invitation to innovators who are looking to create meaningful solutions within the health tech space.  Check out the episode and full show notes here. To see the latest information, news, events and jobs on offer at PartridgeGP, visit their Talking HealthTech Directory here.   Loving the show?  Leave us a review, and share it with some friends, become a THT+ Member for early release, ad free and bonus episodes of the podcast, access to our online community forum, and free tickets to our quarterly summits.  For more information visit here.
March 23, 2021
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120 – The role of AI in digital health and clinics; Dr Navid Toosi Saidy & Nicholas Therkelsen-Terry, Max Kelsen

SaMD; how much do you know about it? Nicholas Therkelsen-Terry is CEO and Co-Founder of Max Kelsen. He has a broad range of expertise across business, economics, sales, management and law.  Dr Navid Toosi Saidy is the Quality and Technology Translation Leader at Max Kelsen. He focuses on ‘translating’ bleeding-edge AI/ machine learning-based research projects to registered medical devices. Navid has a background in mechanical engineering. He also holds a PhD in biomedical engineering and medical device development. Navid currently is focused on developing research and products at Max Kelsen.  Max Kelsen is a 6 year old Australian machine learning and artificial intelligence solutions company delivering innovations that help businesses achieve operational efficiencies and competitive advantage. The company operates in several industries, such as resources, oil and gas, financial services, insurance and the public sector. About 60% of the business focuses on the healthcare and life sciences sector.  In this episode, we speak to Dr Navid Toosi Saidy and Nicholas Therkelsen-Terry from Max Kelsen about artificial intelligence. We answer your FAQs like; is it something you need to worry about; will it take your jobs? Will it revolutionise what you do? What does it even mean? We also explore topics, such as SaMD; Software as a Medical Device, commercialising AI in healthcare, R&D, innovation and loads more. If you are a SaMD or AI health tech developer, then this episode is for you! Learn all there is to know about the regulations surrounding your product classification. Get tips from industry experts on how to undertake R&D for your potential solution. Find out the best route to take when bringing your product to market. Check out the episode and full show notes here. To see the latest information, news, events and jobs on offer at Max Kelsen, visit their Talking HealthTech Directory here. 
March 21, 2021
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119 – Connected Care: The future for Australian Healthcare – Matthew Galetto and Michelle O’Brien, MediRecords

Who does interoperability and practice management systems better, on-prem or cloud? Matt Galetto is the CEO and Founder of MediRecords. He has over twenty years of experience in Healthcare Information Technology and holds a degree in Marine Biology and Biochemistry from James Cook University. Matthew worked as a scientist for a while then got into computing, programming and technical design and architecting. He started in health tech in the late 90s.  Michelle O’Brien is Head of Strategy at MediRecords. She has over twenty-five years of experience in a number of senior executive roles advising on digital health transformation. Michelle first started with Reuters in 1990 on some of the earliest data projects, teaching analysts and developing some of the first executive information systems. She decided to take on health tech, where she’s worked in OHNS, patient engagement, and some consulting. MediRecords was inspired by the rise of an accounting company called Xero that looked to shift on-premises accounting software through to the cloud. Matt applied the same paradigm shift in health technology and developed MediRecords, a cloud practice management system. It provides specialised solutions for GPs, Specialists, Allied Health, Governments and Enterprise organisations. We feature Matthew Galetto and Michelle O’Brien from MediRecords in this Talking HealthTech episode. Our conversation sheds light on how the cloud and interoperability will shape the future of healthcare delivery in a broad range of settings, along with some examples of new models of care that are already happening. This episode will help you to understand how and why a cloud-based practice management system is efficient in improving the clinical workflow for corporate enterprises and SMBs. In addition, learn how to land enterprise clients from someone who has done it before.  Check out the episode and full show notes here. To see the latest information, news, events and jobs on offer at MediRecords, visit their Talking HealthTech Directory here. 
March 18, 2021
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118 – Disaster communications in the digital era – Dr Rob Pearlman & Dr Sonia Chanchlani, MedApps

What's your clinical onboarding procedure like? Dr Sonia Chanchlani has a background in clinical forensics, medical education and clinician wellbeing research. She is the Chief Medical Officer at MedApps, working closely with organisations to ensure governance, QI engagement, and clinician wellbeing get prioritised.  Dr Rob Pearlman is the Founder and CEO of MedApps. He is a clinician who taught himself to code in order to build the first version of MedApps, which is now used by more than 22,000 clinicians across Australia, the UK, New Zealand and Canada. Rob has been a doctor for the past 7 years and began coding while doing his internship. The aim of MedApps is to give every clinician the information and tools to feel capable, confident and efficient in their work, which has a flow on effect on patient care and safety. MedApps systematises the onboarding and ongoing clinical engagement of all the people inside a hospital by giving clinicians the information they need at their fingertips. In this episode of Talking HealthTech, we sit down with Dr Rob Pearlman and Dr Sonia Chanchlani from MedApps. We discuss communication with clinicians in a disaster, clinician engagement and wellbeing. We also delve into clinician onboarding and lots more.  This episode covers a range of topics for clinicians who work within the hospital setting and get moved around frequently. Learn how an app can help you to simplify that dreaded onboarding process by breaking it down into simpler steps and only providing information relevant to your role.  Check out the episode and full show notes here. To see the latest information, news, events and jobs on offer at MedApps, visit their Talking HealthTech Directory here.
March 16, 2021
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117 – Healthcare and nonsense – Nikhil Krishnan, Out of Pocket Health

What do you know about healthcare in the US? Nikhil Krishnan is the founder and author of Out of Pocket Health, a newsletter featuring in-depth analysis and dank memes about what’s going on in the US healthcare system. His goal is to make healthcare easier to understand through his newsletter, children’s books, courses, and other exciting projects. He has previously worked in healthcare research at CB Insights and worked on the partnerships team at TrialSpark. Nikhil shares original opinions about healthcare in the US through his newsletter. He also uses Twitter to provide information to a following of almost 26,000 people. Nikhil has also founded the Get-Real club, an online, private community where he makes it easier to make friends via structured online-offline relationships. Nikhil began his healthcare journey in high school, where he worked in the lab, and both of his parents are physicians, making healthcare a very close-to-home topic for him. In this episode of Talking HealthTech, we feature Nikhil Krishnan from Out of Pocket Health. Nikhil and I cover several topics, including some similarities and differences between the US and Australian healthcare systems, the current state of the US healthcare system and a host of other stuff.  Check out the episode and full show notes here. To see the latest information, news, events and jobs on offer at Out of Pocket Health, visit their Talking HealthTech Directory here. 
March 14, 2021
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116 – From volume to value: building a patient-centred medical home, Dr Jaspreet Saini

Do you know your patients’ daily blood sugar or blood pressure readings? Dr Jas Saini is the principal GP at Rosedale Medical Practice. He has previously supported practices within Western Sydney to transition towards becoming Patient-Centred Medical Homes, and he is now leading this journey within his own private practice. Jas is a Councillor for the Australian Medical Association (NSW) and the former Clinical Director for WentWest; Western Sydney Primary Health Network.  He injects his personal values of compassion, integrity and innovation into everything he does. Jas believes that technology plays a crucial role in helping healthcare evolve beyond episodes of care to proactively address care gaps, foster equity, inclusivity and diversity. Jas is a husband and father. These roles have driven his passion for change in the way that primary care gets delivered in Australia. This episode of Talking HealthTech features Dr Jas Saini from Rosedale Medical Practice. We have an in-depth look at understanding the evolving model of primary care in this country, why episodic care may be ineffective and implementing technology to promote proactive, coordinated, personalised patient care. This episode is jam-packed with topics of interest for anyone working within the healthcare setting.  If you need motivation or information from a practitioner who has already gone down the digitisation path, tune into this episode where we speak to Dr Jas Saini. Jas shares tips on how to move from a paper-based to a digital practice for improved patient care and outcomes Check out the episode and full show notes here. To see the latest information, news, events and jobs on offer at Rosedale Medical Practice, visit their Talking HealthTech Directory here. 
March 11, 2021
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115 – An innovative way to track paediatric occupational therapy progress at home – Laura Simmons, Theratrak

Do you know how your paediatric therapy patient is performing at home? Laura Simmons  is a passionate paediatric occupational therapist, helping families and working with children, living with a range of disabilities. Laura has worked with schools and also in the private health sector, for almost ten years. Additionally, she has been involved with autism research projects overseas and specialises in treating kids with restricted food intake disorders. Laura is the CEO and Founder of Theratrak. Theratrak is a digital platform enabling paediatric allied health therapists to track client progress and bridge the gap between face-to-face sessions. It allows these health professionals to create custom therapy home programs for kids and then track their client’s progress from a distance. Joining me today on Talking HealthTech is Laura Simmons from Theratrak. During this episode, we look at what it’s like being an occupational therapist (OT) in 2021 and what it’s like to start up your own tech company while maintaining a clinical role. Laura also shares with us the importance of community in healthcare and the industry, plus loads more. Did you know the minute someone leaves a medical practitioner they forget up to 80% of the information given to them? In this episode, learn about an amazing solution to keep up-to-date with home therapy progress.  Check out the episode and full show notes here. To see the latest information, news, events and jobs on offer at Theratrak, visit their Talking HealthTech Directory here.
March 9, 2021
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113 – Creating healthy and well workplaces; Tom Bosna, Pinnacle Health Group Australia

Is your workplace invested in your health and wellness? Tom Bosna  is the co-founder of Well Workplaces and owner of Pinnacle Health Group Australia. He is a former physiotherapist turned health business owner, and an industry leader of workplace wellbeing with a vision for a world where workplaces lead and create healthier communities. Over the past decade, Tom has established a market-leading onsite wellness centre model of care for innovative companies such as ANZ, EY, Westpac and more. With growing interest and corporate demand, Tom and his team have helped establish a unique approach to wellbeing that helps progressive organisations thrive. He is also the host of the podcast Well Workplaces, a project he’s focused on for the last two years. Well Workplaces’ primary focus is to inspire healthy changes in the workplace. The company focuses predominantly on the small to medium-sized enterprises (SMEs) with around 50 to 1000 people. Tom explained that this is the primary difference between Well Workplaces and Pinnacle Health Group Australia; the latter focuses on convenient corporate wellness centres. Well Workplaces caters specifically to wellness programs for small to medium enterprises that need to make healthy changes. This episode of Talking HealthTech features Tom Bosna from Pinnacle Health Group Australia. We discuss workplace wellness programs, the value of wellbeing in the workplace, the return of investment on mental health programs in a work setting, what workplace wellness looks like nowadays in an increasingly remote workforce setting and the future trends of workplace health. Tune into this episode of Talking HealthTech to understand the value of workplace wellness programs and how exactly investing in your employees can have massive financial returns. Also, get advice from a physiotherapist about setting up a workspace that promotes good body posture. Check out the episode and full show notes here. To see the latest information, news, events and jobs on offer at Pinnacle Health Group Australia, visit their Talking HealthTech Directory here. 
March 4, 2021
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112 – Teaching doctors to code; Dr Josh Case

Have you ever wondered if as a doctor, you could do coding, maybe master it and move onto becoming an expert software developer? In this episode, my guest Josh Case teaches us how to get it done.
March 2, 2021
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111- Democratising dental with an app; Heath Fraser & Rebecca VanZutphen, Airsmile

Listen to this interview with dental experts Heath Fraser and Rebecca VanZutphen from AirSmile in which they share how Australians can find helpful information about and compare dental providers.
February 28, 2021
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109 – Transforming How Consumers Interact With Healthcare- Klaus Bartosch, 1st Group

Learn how online patient engagement can be streamlined in this interview with Klaus Bartosch from 1st Group.
February 23, 2021
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108 – The future of medical businesses; Adele Creighton & Rebecca Grover, Macquarie Group

What does the medical business of the future look like in Australia? In this episode, Pete sits down with Adele Creighton and Rebecca Grover from the health division of Macquarie Bank. Adele and Rebecca partner with healthcare professionals and support their personal and business banking needs. In this episode Rebecca and Adele discuss the themes canvassed in the recent report - Macquarie’s Perspective on Health.  They cover themes like opportunities  for transformation in healthcare - pre and post covid-19, the rate of transformation in healthcare compared to other industries, the balance of delivering customised high quality patient experience vs scalability, and many more themes relevant to healthcare providers today. Check out the episode and full show notes here. To see the latest information, news, events and jobs on offer at Macquarie, visit their Talking HealthTech Directory here. 
February 21, 2021
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107 – Improving health outcomes using remote monitoring for chronic conditions. Vidya Nallamad, NetHealth

In this episode, you will learn how remote monitoring of chronic conditions, such as hypertension, gestational diabetes, heart conditions and obesity can lead to improved health outcomes.
February 18, 2021
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106 – Caring for the financials of healthcare professionals – Luca Guerra, Introjuce

If you’re a practitioner with personal or business financial goals, but not sure how to get the best funding and the most out of your earnings, then tune in to this episode of Talking HealthTech where Luca Guerra; a finance expert shares these tips and more.
February 16, 2021
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105 – Meeting unmet medical needs with compounding & medicinal cannabis: Antony Condina, Green Dispensary Compounding

If you’re a GP and you have questions surrounding the regulations, use and prescribing of medicinal cannabis, tune into this episode of Talking HealthTech, where we discuss these topics and more.
February 14, 2021
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104 – Exploring the landscape of advanced medical manufacturing – Sam Lanyon, Planet Innovation

Do you have an innovative idea to solve a problem in healthcare? Are you wondering how to access funding and how to make that idea a reality? Then listen to this episode of Talking HealthTech where commercialisation specialist Sam Lanyon lays it all out.
February 10, 2021
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103 – Meaningful education for improved patient experience & outcomes: Will Egan, Ausmed

Did you know that there are many developments and new information entering the medical field daily? Have you ever wondered how health professionals keep abreast with this new information? Check out this Talking HealthTech episode to learn how Ausmed Education helps healthcare workers stay up-to-date efficiently.
February 9, 2021
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114 – Using VR to help first responders train for the worst; Jeremy Holder, Tac Med Australia

How do you respond in an emergency? Jeremy Holder is the managing director and co-founder of EmergiSim. He was born and raised in Western Australia and joined the army at the age of seventeen in which he served as a medic in the Australian Regular Army for seven years. Jeremy was also an Underwater Medicine Clinician within the Special Operations Command for four years and got deployed to Afghanistan and Domestic Counter-Terrorism as a platoon medic. Jeremy later became a civilian Intensive Care Paramedic for NSW Ambulance for twelve years.  During that time, he had four days on five days off, which was too much free time for him not to do anything with, and as such, Jeremy identified a need in his industry. It led him to start TacMed, a company specialising in equipment and training for high-threat environments. For five years Jeremy and his wife ran this business from their spare room, they then got government contracts and were able to upscale their business. TacMed trains and equips most police services around Australia, which opened up a need for staff with a specific background. EmergiSim is a virtual reality, emergency simulation training company that prepares first responders for the high-risk and life-threatening emergencies. EmergiSim is a collaborative company by TacMed and the virtual reality studio; Spectre Studios in Sydney. Together they provide unique and scalable emergency response training.  In this episode of Talking HealthTech, we sit down with Jeremy Holder from EmergiSim, and he teaches us all there is to know about getting first responders ready for high-risk and life-threatening emergencies with the help of virtual reality. As a bonus, Jeremy gives us a step by step checklist on how to save someone’s life if they pass out. Listening to this Talking HealthTech episode will provide you with new and added knowledge surrounding first aid, responding to emergencies or high-risk situations. In addition, Jeremy, an expert first responder and veteran medic teaches us all there is to know about training the police, military, firefighters and other first responders using virtual reality.  Check out the episode and full show notes here. To see the latest information, news, events and jobs on offer at Tac Med Australia, visit their Talking HealthTech Directory here.
February 7, 2021
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102 – A new era of dentistry with telehealth and Artificial Intelligence: Dr Padma Gadiar, Smilo.ai

Do you keep up with your dental appointments? This episode of Talking HealthTech will teach you why visiting the dentist regularly is important and how you can use an app to make your visit much easier and bearable.
February 7, 2021
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101 – Is telehealth effective for men with prostate cancer? – Eric Leckie, Prostate Physiotherapy

Did you know that one in six Australian men are at risk of developing prostate cancer by the age of 85? Did you also know that prostate physiotherapy helps to improve mental health? Tune into this episode of Talking HealthTech to learn how prostate physiotherapy can be treated via telehealth and more.
February 4, 2021
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100 – What does the future hold for digital health in Australia? Bettina McMahon, AIDH

In this interview with Bettina McMahon from the Australasian Institute of Digital Health (AIDH), learn about the ADHA and the future of digital health in Australia.
February 2, 2021
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99 – Using data to create the tools to deliver value to healthcare – Tim Kelsey, Pacific Knowledge Systems (PKS)

In this episode we cover: * Tim Kelsey’s background * Digital health in response to COVID-19 globally * Digital health in Australia today * Interoperability in digital health * Possible focus areas for healthtech vendors * The importance of My Health Record * Tim’s new role at Pacific Knowledge Systems (PKS) * The future of digital health
January 31, 2021
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98 – What is the future of population health management? Edweana Wenkart, Pen CS

What is the future of population health management in Australia? In this episode, Pete chats with Edweana Wenkart, Managing Director of Pen CS.   Pen CS facilitates data sharing of over 22 million patient records per month across Australia, and this year was awarded as the Australian Digital Health Agency Innovation Challenge winner for the ‘Outbreak Surveillance’ platform.  Edweana is also a Director of the company CareMonitor and Ocean Health Systems, is a member of MSIA and Associate Fellow of AIDH, and she holds an MBA from AGSM Learn about Edweana’s unique background and journey into healthcare, the long and proud history of Pen CS, the Practice Incentives Program (PIP) Quality Improvement (QI) program, and her reflections on building effective relationships with Primary Health Networks (PHNs). Check out the episode and full show notes here. To see the latest information, news, events and jobs on offer at Pen CS, visit their Talking HealthTech Directory here. 
January 27, 2021
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97 – Reducing cognitive overload for frontline health workers: Dr Rhonda Collins and Andrea Leverett, Vocera

How can we reduce cognitive overload for frontline health workers? In this episode, Dr. Rhonda Collins and Andrea Leverett from Vocera take a deep dive into topics like: What is cognitive overload How is cognitive overload different to burnout What are the concerns of frontline nurses How healthcare leaders can help reduce clinician burden The complexities and opportunities around communication and PPE Steps to mitigating cognitive overload Check out the episode and full show notes here. To see the latest information, news, events and jobs on offer at Vocera, visit their Talking HealthTech Directory here. 
January 25, 2021
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96 – The future of patient experience and costing using AI, Civica

Join Margot Morton (Sales Director at Civica) and Chris O’Gorman (Health Consultant) talking about the future of costing linked to patient experience for the Australia healthcare market. They will also talk about introducing AI capability and what a difference that makes to patient outcomes and patient safety.
January 20, 2021
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95 – The evolution of healthcare media – Bryn McGeever, Australian Doctor Group

Check out this episode to learn more about how the medical media landscape has changed over time, and what lies ahead for the future of this space. Hear about the history of ADG and the vision of their CEO on what the future of information and media consumption looks like for healthcare professionals in the near future.
January 18, 2021
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94 – Combining clinical research and general practice – Charlotte Bradshaw, Evrima Technologies

How can we improve clinical trials processes using technology?  Check out this interview with CEO and Founder of Evrima Technologies Charlotte Bradshaw to learn the history of Evrima, and how they’re helping connect the clinical trial industry with Australian GPs.  Charlotte also provides her insights into what it’s like to step out from an established employer to build your own healthtech company. Check out the episode and full show notes here. To see the latest information, news, events and jobs on offer at Evrima, visit their Talking HealthTech Directory here. 
January 13, 2021
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93 – Making speech pathology more accessible for Rural Australia – Weh Yeoh, Umbo

Listen to this podcast interview with Weh Yo, founder of Umbo about speech therapy access in Australia and how to start a meaningful enterprise in Australia
January 11, 2021
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92 – A new era of healthcare and social media – Sarah Rav

Check out this interview with Sarah Rav - social media influencer and Australian medical student with an inspiring story to share.
January 6, 2021
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91 – The realities of VR in healthcare – Bradley Chesham, Bundle of Rays

Listen to Bradley Chesham, the founder of Bundle of Rays talk about the use of Virtual Reality in healthcare.
January 4, 2021
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90 – Level up your healthtech game: Introducing THT+ Membership

We’re super excited to launch our new membership offering for individuals called THT+ We’ve had loads of interested people connecting with us directly wanting to know how they can engage deeper with the Australian healthtech community, and access even more content from Talking HealthTech.   THT+ membership gives you access to our exclusive private podcast feed, and also our online community forum.  You get early access to episodes, bonus content, and VIP networking opportunities with previous guests.  Plus loads more.  Check out this episode to learn more about what’s on offer, and how you can level up your healthtech game in 2021. Find out more about THT+ here.
December 21, 2020
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89 – Transforming healthcare through technology and talent – OneMD and Latitude IT

What does the medical device rep of tomorrow look like? In this episode, Pete speaks with the teams from OneMD and Latitude IT about the changing landscape within the medtech industry, and the skills and capabilities that sales leaders within medtech companies need to thrive next year and beyond.
December 17, 2020
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88- Innovation, medicines and the COVID-19 vaccine; Dr Krishan Thiru, Pfizer

Dr Krishan Thiru speaks with Pete about the potential COVID-19 vaccine, as well as the importance of collaboration when it comes to innovation and medicines.
December 14, 2020
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87 – Trusted digital health advisory services – Chris Norton, Telstra Health

Telstra Health has from just a technology vendor to now a trusted advisory partner to health and aged care Join Peter Birch as he chats with Chris Norton from Telstra Health about their new advisory services to the industry.
December 10, 2020
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FOR APPROVAL – BoR

December 9, 2020
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86 – Keeping our promise during COVID-19: HotDoc Panel Discussion

How has your company communicated with key stakeholders during 2020?   Listen to this episode with the management team from HotDoc as they reflect on their efforts to stay true to their promise of helping their customers to improve patient engagement and deliver better health outcomes during the COVID-19 pandemic. On the panel from HotDoc: Louise Lysaght, Head of Customer Experience Magali De Castro, Clinical Director Charles Beaton, Head of Finance   Check out the episode and full show notes here. To see the latest information, news, events and jobs on offer at HotDoc, visit their Talking HealthTech Directory here.
December 7, 2020
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85 – Can you treat menopause via telehealth? Dr Kelly Teagle, WellFemme

Dr Kelly Teagle is the founder of WellFemme, Australia’s first dedicated Telehealth Menopause Service, to help women access expert menopause care from wherever they live.  Kelly also works as a GP in Canberra, writes blog articles, and is a women’s health speaker. In this episode Kelly talks about WellFemme and the services they provide, as well as some of the facts around menopause and the benefits of delivering these specialised healthcare services using telehealth.   Check out the episode and full show notes here. To see the latest information, news, events and jobs on offer at WellFemme, visit their Talking HealthTech Directory here. 
December 3, 2020
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84 – Can Virtual Reality treat phobias? Corrie Ackland, Sydney Phobia Clinic

Corrie Ackland is a Clinical Psychologist, and Founder and Director of Sydney Phobia Clinic.  She has a background in severe anxiety/OCD, is a registered supervisor and guest lecturer in the area of severe anxiety, phobias, and behavioural and Virtual Reality treatment for anxiety. The Sydney Phobia Clinic is combining the best evidence-based cognitive-behavioural therapy techniques with cutting edge virtual reality experiences to help everyday people overcome specific phobias. In this episode Corrie will answer the following questions and more: Sydney Phobia Clinic - What is it, who is it for and what problem does it solve? How did it start? And why is this important to her? What is some of the research and evidence around the use of VR treatment or any other treatment for that matter of phobias? How has COVID impacted on their business? What are your top 3 tips for overcoming a phobia generally? What’s on the horizon for the Sydney Phobia clinic? Check out the episode and full show notes here. To see the latest information, news, events and jobs on offer at Sydney Phobia Clinic, visit their Talking HealthTech Directory here. 
November 30, 2020
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83 – Contact Tracing Via Bluetooth – Elissa Reid, Contact Harald

How do you avoid concerns of privacy breaches when it comes to contact tracing? By utilising bluetooth technology, Contact Harald is helping Australian companies get back to business safely.
November 26, 2020
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82 – Will smart patch biosensors solve our biggest health challenges? Peter Vranes, Nutromics

Peter Vranes from Nutromics talks about their innovative smart patch biosensor technology, as well as helpful insights and guidance for founders and entrepreneurs.
November 23, 2020
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81 – Incubating deep tech start ups in Australia; Sally-Ann Williams, Cicada Innovations

Sally-Ann Williams is the CEO of Cicada Innovations. Cicada Innovations is Australia’s pioneering deep tech incubator supporting companies solving the world's most pressing problems through science & engineering.  Cicada Innovations has nurtured hundreds of visionary deep tech innovators to validate, commercialise and scale high impact technologies globally across MedTech, HealthTech, AgTech, FoodTech, Clean Energy, AI, Industry 4.0 and more. Prior to joining Cicada Innovations Sally-Ann spent over 12 years at Google as an Executive Program Manager on the engineering team leading work on R&D collaborations with universities, startup and entrepreneurship engagement and pioneering work on CS & STEM education including building world first collaborations delivering national transformation. She is on the boards of World Vision Australia, Fishburners and Cicada Innovations. She is an advisor to several state and national working groups on tech & innovation and is a mentor and advisor to several industry and university incubators & accelerators including Startmate. In this episode you will learn about Cicada Innovations and their involvement in the deeptech sector.  You will learn more about what exactly is “deep tech” and what it looks like when it’s done well.  You will hear about some of the exciting innovations coming from of Cicada Innovations members, and get an understanding of how Australia compares with the rest of the world when it comes to innovation and deep tech.  Founders and entrepreneurs from any industry will also get loads of helpful information and motivating advice around innovating, commercialising and building a company. A lot of learnings from this episode, so we added a load of new terms to our glossary on the Talking HealthTech website including definitions for: Incubators & Accelerators, Research & Development, STEM, Agtech, Foodtech, Industry 4.0, Intellectual Property (IP), Venture Capital, Molecular Diagnostics and Prototype. Full show notes are available on the Talking HealthTech website here. To see the latest information, news, events and jobs on offer at Cicada Innovations, visit their Talking HealthTech Directory here.   
November 19, 2020
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80 – Reconciling healthtech solutions for medical practices and their ROI – Kelly Chard, GrowthMD

What healthtech solutions have you acquired for your medical practice this year? Hear Kelly Chard from GrowthMD provide their practical guide to making the most of your investment and how to avoid common pitfalls.
November 16, 2020
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79 – Driving meaningful change in healthcare through data insights – Duane Attree, Potential(x) and Health Round Table

How do you drive big system change in healthcare? Check out this interview with Duane Attree from Potential(x) and Health Round Table to learn more...
November 12, 2020
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78 – How Has Healthcare IT Evolved Over 40 Years? Berne Gibbons, InofMedix

Berne Gibbons is Head of Business Innovation and Partnerships at InfoMedix Berne is a respected leader in the healthcare industry with a background in Nursing, Pharmaceutical Industry and Digital Technology spanning 40 years.  Listen to this episode to hear about her commitment to advancing Digital Health in Australia, and her desire to educate and inform the current and future healthcare workforce in Australia to utilise technology to its full potential.  You will hear about Berne’s impressive history as a clinician, drug rep, business woman an decision maker within various healthcare settings along her career, which have led her to her current role at InfoMedix. You will also hear her passion for standards and interoperability within healthcare. Check out the episode and full show notes here. To see the latest information, news, events and jobs on offer at InfoMedix, visit their Talking HealthTech Directory here. 
November 9, 2020
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77 – When was your last health check? Novartis Wellness Day Special

In this episode of Talking HealthTech, we sit down with Cheryl Maley; General Manager of Oncology For Australia, New Zealand at Novartis, Krystal Barter; CEO of Humanise Health and the founder of Pink Hope, and Holly Masters; CEO of the McGrath Foundation. With the growing number of people avoiding getting routine checkups, health screenings, and early diagnostic tests because of the pandemic, Novartis has created the Wellness Day Campaign. It aims to motivate individuals to focus on their health for a moment during these challenging times. Novartis is a leading global medicine company focused on innovative science, digital technologies, and data that lead to transformative medicines. Check out the episode and full show notes here. To see the latest information, news, events and jobs on offer at Novartis, visit their Talking HealthTech Directory here.    
November 5, 2020
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76 – Australian HealthTech Venture Capital Panel Discussion – Niki Scevak (Blackbird Ventures), Dan Krasnostein (Square Peg Capital), Jackie Vullinghs (AirTree Ventures)

Leading into 2020, there was already strong interest from the Australian investment community regarding healthtech solutions. Now moving into our new normal world, the use of technology in delivering better patient outcomes is no longer a novel idea, it's mission critical for Australia, and the rest of the world.  In this episode of the Talking HealthTech podcast, Peter Birch hosts a panel discussion with representatives from 3 top Venture Capital firms in Australia, who all have experience and interest in investing in health technology: - Niki Scevak: Co-Founder & Partner @Blackbird Ventures - Dan Krasnostein: Partner @Square Peg Capital - Jackie Vullinghs: Principal @AirTree Ventures Some of the topics discussed and questions answered: The Role Of Venture Capital In the healthcare ecosystem Differentiating pure healthtech versus life science-based companies Marketing healthtech products - avoiding common mistakes At what pace should healthtech companies generate investments & sales? How challenging has raising funds for a healthtech company been in 2020?  What investment opportunities do venture capitals consider?  Advice for founders seeing investment This episode was recorded as a live webinar, with over 100 attendees attending live who interacted in the session with chat, Q&A, and polls. Check out the episode and full show notes here. To see the latest information, news, events and jobs on offer at AirTree, Blackbird, and Square Peg, visit their Talking HealthTech Directory listings. 
November 2, 2020
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75 – Who is caring for the healthcare workers? Athol Hann, AtholTech

Athol Hann is a critical care and emergency nurse, and the founder of Fwards; an app designed to assist healthcare workers to control the fundamentals of shift work and off-load from the demands of working in healthcare.  In this episode of the Talking HealthTech Podcast, Athol speaks to Pete about the challenges facing clinicians on the coalface of healthcare today, and shares some first hand advice to fellow healthcare workers who might be experiencing burnout. Check out the episode and full show notes here. To see the latest information, news, events and jobs on offer at AtholTech, visit their Talking HealthTech Directory here. 
October 29, 2020
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74 – Making the right thing to do the easiest thing to do – Kate Quirke, Alcidion

Kate Quirke is CEO and Managing Director at Alcidion. Kate has more than 25 years of experience in healthcare information technology She has been involved in large system procurements and implementations of healthcare information technology across Australia, New Zealand and South East Asia. Kate’s background involves holding leading management roles at some of the largest healthcare software firms where she has had an impact on strategic product direction across the health sector and believes astute application of information technology will support the transformation of healthcare delivery worldwide. In this interview, learn about Kate’s background in healthcare IT, as well as the 20 year evolution of Alcidion.   You will hear about their flagship product Miya Precision, and how it’s helping clinicians operate with more efficient workflows using their clinical decision support (CDS) tool. You will learn about the most important elements of what makes a good digital health strategy, as well as why it’s important to have a good understanding of healthcare data and analytics.   Kate describes her vision for driving change in healthcare models of delivery, and their focus on supporting caregivers with positive user experiences. Check out the episode and full show notes here. To see the latest information, news, events and jobs on offer at MTAA, visit their Talking HealthTech Directory here. 
October 26, 2020
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73 – Collaboration, innovation and evolution in the Australian medtech industry – Ian Burgess, MTAA

Ian Burgess is the CEO of the Medical Technology Association of Australia (MTAA), the national association representing companies in the medical technology industry in Australia.  In this episode, Ian chats with Pete about the collaborations, innovations and evolution we’ve seen within the Australian MedTech industry particularly in the past 12 months.  He also talks to the response to COVID from the medtech industry and the related impact and opportunities presented. Check out the episode and full show notes here. To see the latest information, news, events and jobs on offer at MTAA, visit their Talking HealthTech Directory here. 
October 22, 2020
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72 – The rise of the virtual medical practice – Deana Scott, VMORE

Deana Scott is Founder and CEO of VMORE. Deana and VMORE helps medical specialists start and scale their practices, and she continues to re-design, apply new technologies, processes, and systems to improve the ‘virtual private practice’ model. In this episode you will hear about Deana’s career, and the evolution of virtual services within healthcare.   Deana also provides some helpful advice for healthcare providers about leveraging virtual services, as well as tips for implementing successful telehealth and remote monitoring services. Check out the episode and full show notes here. To see the latest information, news, events and jobs on offer at VMORE, visit their Talking HealthTech Directory here.  
October 19, 2020
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71 – Will Automation Improve Patient Experiences? Hootan Mohseni, Cliniq Apps

Hootan Mohseni is the founder of Cliniq Apps, a company that helps practitioners create and manage patient recall, retention and reactivation campaigns simultaneously across multiple channels.  In this episode, Hootan talks about automation in a clinical setting - how it looks when it is done well, and what can go wrong when it fails. He also gives some super practical tips for anyone wanting to automate or streamline some processes and communication in their healthcare business right away. Check out the episode and full show notes here. To see the latest information, news, events and jobs on offer at Cliniq Apps, visit their Talking HealthTech Directory listing here. 
October 15, 2020
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70 – Is it time to reset your healthcare business? Hanya Oversby, HBN

Hanya Oversby is Director and Healthcare Business Adviser for the company Specialist Consulting, and the company Health Business Network.     She is also the host of the Doctor Diaries Podcast, which takes listeners behind the scenes of the intriguing medical world.    In this episode, Hanya explores the challenges and opportunities facing the business of Australian GPs today, and the benefits of a “Business Reset” to get things back on track.   Hanya also covers some valuable lessons she has picked up in her career as an established consultant to the medical community. Check out the episode and full show notes here. To see the latest information, news, events and jobs on offer at Health Business Network, visit their Talking HealthTech Directory here. 
October 12, 2020
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69 – Making the injectable ingestible, Mir Imran, Rani Therapeutics

Mir Imran is a healthcare innovator and entrepreneur who has been developing and commercialising breakthrough medical innovations for more than 40 years.  He is founder and CEO of Rani Therapeutics,and he is focused on developing breakthrough technology that has the potential to disrupt the pharmaceutical industry by converting injectable medications into pills.  Tune into this episode of the podcast to hear all about the RaniPill, and how they made a robotic pill that injects medication into the intestinal wall. You will also hear Mir’s advice and reflections on his years of experience and wisdom in the medtech and life science industries, and get a taste of the exciting innovations ahead of us. Check out the episode and full show notes here. To see the latest information, news, events and jobs on offer at RaniPill, visit their Talking HealthTech Directory here. 
October 8, 2020
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68 – How can we improve healthcare communication? Luke Fletcher, Foxo

Luke Fletcher is Co-Founder and CEO of Foxo, a global communication platform for enterprise Health. Foxo sets out to engineer modern solutions to today’s communication challenges, and they’re on a mission to connect a fragmented health system.  Hear Luke describe what Foxo does and the challenges it overcomes regarding communication in healthcare.  You will also learn about Luke’s experience with product design, and how these best practices need to be leveraged in healthcare.   Check out the episode and full show notes here. To see the latest information, news, events and jobs on offer at Foxo, visit their Talking HealthTech Directory here.
October 5, 2020
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The superpowers of clinical trial data for patients, sponsors and recruiters – Mike Wenger, Trialscope

Mike Wenger is the Vice President of Patient Engagement at TrialScope, a company out of New Jersey who are unlocking clinical trial data superpowers.   They’re helping to make centralising, structuring and activating clinical trial information simple for use across an organisation at every stage of a study. Mike has made a career within the clinical trial space and helping patient advocacy groups support clinical trial awareness to their online communities. In this episode, hear the story of Trialscope and the work it does regarding clinical trial data.  You will learn about the challenges facing patients, sponsors and recruiters when it comes to clinical trial enrolment and recruitment. You’ll also hear about Mike’s personal story and health scare which motivated him to be where he is now. Full show notes and summary of the episode is available here. For more information about Trialscope check out their listing on the Talking HealthTech directory here.
September 28, 2020
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66 – Why should we listen to health informaticians? Ali Besiso, iCIMS

Ali Besiso is Managing Director of iCIMS, creating technology to solve the problem of producing tailored information systems for clinical teams.  Ali is a passionate Health Informatician who holds a Bachelor’s degree in Health Sciences and a Master’s in Health Informatics from the University of Sydney. In this episode Ali talks with Pete about Clinical Information Systems, Process Redesign, and User Experience (UX).  He also takes a deep dive into health informatics, and the important work of health informaticians.   Check out the episode and full show notes here, as well as the iCIMS listing on the Talking HealthTech Directory here.
September 21, 2020
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65 – Changing behaviour with a cancer diagnosis; Tim Atkins, CancerAid

Tim Atkins is the COO of CancerAid, a digital health technology company that builds patient engagement solutions for people with a cancer diagnosis.  In this episode, you will learn about Tim’s unique career pathway that drew him to CancerAid, and his reflections and advice for others who want to enter into a career with a healthtech start up. Tim talks about the process of instigating behavioural change in cancer patients and the importance of patient engagement, as well as the challenges of delivering a hyper personalised healthcare solution at scale using technology.   He also provides his two cents on pitching for fundraising for healthtech startups.   Check out the episode and full show notes here. Visit CancerAid on the Talking HealthTech Directory here to see the latest information, news, events and jobs on offer at the company. 
September 14, 2020
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64 – Helping healthtech start ups demonstrate ROI: Robert Buehrig, Cogniom

Robert Buehrig is the co-founder and CEO of Cogniom, a company that is empowering organisations to discover new truths through the collection and analysis of data.  Cogniom's TANDM Suite helps bridge the gap of understanding between executives and front line staff, ensuring decisions made create the best possible outcomes for clients, staff and business alike. In this episode, hear about how to best demonstrate your Return on Investment (ROI) as a healthtech start up, and how to engage with different buyers across healthcare.  Robert also shares his experiences and successes regarding raising funding via grants and other means to help kickstart his business. Check out Cogniom’s listing on the Talking HealthTech website here.
September 7, 2020
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63 – From corralled group of acquisitions to digital health innovators. Mary Foley, Telstra Health

Mary Foley is the Managing Director of Telstra Health.   Telstra Health is one of the largest Australian owned health technology companies, and is a subsidiary of Telstra Corporation, which is Australia’s largest telecommunications company.   Prior to joining Telstra Health, Mary was Director General and Secretary of NSW Health for a five-year term. She has also previously held roles as National Health Practice Leader for PwC Australia, Chief Executive of St Vincent’s and Mater Health Sydney, and a senior executive of a major listed Australian healthcare company.    Mary was appointed as a Member of the Order of Australia for her contribution to public administration in health and education in 2016. She’s received the Centenary Medal from the Federal Government for her business leadership in the private sector, and she is a former Telstra NSW Business Woman of the Year.   In this interview, Mary reflects on her distinguished career in healthcare, and how she became Managing Director of Telstra Health.  You’ll hear about the history of Telstra Health, and how it went from being a corralled group of acquisitions to a cohesive digital health innovator.  You will also hear about the impact of COVID-19 on Telstra Health and healthcare more broadly, as well as Mary’s perspective on the response to COVID from the Australian digital health community.  
August 31, 2020
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62 – Accelerating Digital Health In Australia – Bronwyn Le Grice, ANDHealth

Bronwyn Le Grice is Founder, CEO and Managing Director of ANDHealth, a national digital health initiative established by commercial and government partners to facilitate and support the development & commercialisation of clinically validated digital health technologies across Australia.  Bronwyn has many years of executive experience in the life sciences sector spanning corporate and business development, transaction management, investor relations and industry advocacy. In this episode learn about ANDHealth and the impact it has on the digital health ecosystem down under.  Hear about insights from their recently released Digital Health landscape report, as well as subsequent insights into the current climate.   Bronwyn also shares some important tips for emerging digital health companies in Australia, as well as a glimpse into what’s to come from ANDHealth this year and next.   Check here for full show notes and more information.
August 24, 2020
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61 – Helping doctors run a better business – Dr April Armstrong, Business For Doctors

  Dr April Armstrong is a rural GP with a passion for business.  She is the CEO of Business For Doctors, a social network and business advisory firm for Australian clinicians to help them run a better business. In addition to that, she owns two medical practices and has won a bunch of awards and invested in various initiatives supporting health care.  She also actively supports medical students and overseas trained doctors during their transition into the Australian medical system. In this interview you will hear the April Armstrong story (a fascinating one filled with babies, farms and private investigators…) as well as the origins of Business For Doctors. April provides insights into the history of Medicare and shares her thoughts on the handling of telehealth billing.  She also covers the joys of providing a healthcare service in rural and regional Australia. More information and full show notes located here.
August 17, 2020
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60 – Is this the new RACGP President? Dr Karen Price, GPs Down Under

Dr Karen Price is a clinical GP, and Past Practice Owner. And up until recently she was the Deputy Chair, Victorian Faculty of the RACGP - she stepped down from this role as she is now a Candidate for the RACGP Presidential Elections. Karen is also the Co-Founder and administrator of GPs Down Under (GPDU) - a membership community featuring nearly 8,000 GPs focused on peer learning, peer advocacy, and peer support. In this interview, learn about the rise of social media and its role in clinician support and education.   You’ll hear about Karen’s bid to become the new RACGP President and what she will bring to the role. You will also hear of the impact of telehealth on the Australian GP community, and the benefits of patients taking a more active role in their healthcare. For complete show notes about this interview and many more resources for Australian healthcare providers about technology, check out the Talking HealthTech website.
August 10, 2020
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59 – Remembering Harry Nespolon, President of the RACGP

RACGP President Dr Harry Nespolon has passed away aged 57 following a battle with pancreatic cancer. He died peacefully in his sleep nine months after first being diagnosed. Dr Nespolon was great advocate for General Practice in technology, and supporter of healthtech innovation in Australia. A wonderful clinician and businessman, taken from us way too soon.   When Pete from Talking HealthTech last with Dr Nespolon back in November 2019, the idea that Medicare funded telehealth would be a reality only 5 months later seems almost unthinkable, but it came to fruition thanks to his tireless efforts to instigate meaningful change at a policy level. Harry has paved the way for great developments within primary care for years to come. He will be missed.
August 7, 2020
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58 – Everyone needs a side hustle. Henrik Molin, Physitrack

With me today is Henrik Molin. He’s the CEO of Physitrack, a patient engagement technology company that he co-founded in 2012.  Physitrack was initially a side hustle for Henrik in parallel to a career in investment management.  He attributes the success he has had in life to the fact he has always had a side hustle.  In fact, he believes everyone should have one! During this interview, learn about the extreme rapid growth that Phystrack saw when COVID hit (200% of one year’s growth in only six weeks?! 🤯), and what they learnt during the process.   Also hear about the lesser known ‘secret lives of Molin’ including his band’s entries to Eurovisoin, and his own best selling financial fiction that once outsold JK Rowling (in Sweden, but it still counts 🇸🇪 😉) For detailed show notes from the episode, click here.
August 3, 2020
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57 – A doctor that codes is a healthtech double threat. Dr Chris Jones, Hosportal

Dr Chris Jones, Founder and Director of HosPortal, who are all about better management of healthcare staff by allowing better communication.    Chris is like the double threat of healthtech - a software developer / computer programmer turned doctor, which means that the software solutions we creates directly address the needs of clinicians and solve some genuine problems in healthcare.   In this episode you will hear all about Hosportal and the problems it solves for healthcare professionals and organisations.  You will hear Chris’ story and how he came into his passion for technology for healthcare.     You will also hear about the impact of COVID-19 on the hospital environment in Australia, as well as the adoption of technology within healthcare.    Click here full episode notes.
July 27, 2020
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56 – How can we deliver more meaningful change in healthcare? Rachel de Sain, Codesain

Rachel de Sain is an internationally regarded digital strategist and thought leader on the future of health and social care delivery in a connected world, with over twenty years of global experience having worked with governments, Fortune 500 companies, and leading academic institutions.   Rachel is a member of the Australia New Zealand leadership forum and was appointed to the newly established World Health Organization's Digital Health panel of experts and has provided keynote presentations on this subject at events around the world. Up until recently, Rachel was the Executive General Manager at the Australian Digital Health Agency (ADHA), where she led the creation of Australia's national digital health strategy, the ‘Health Innovation Exchange’ concept, the My Health Record and many others.  In this episode you will learn more about Codesain and what they do for organisations associated with digital health.  You will learn why Rachel left the ADHA and what kind of transformation occurred to innovation and digital health in Australia during that time, and what healthcare looks like post COVID-19. Click here for full show notes and more information.
July 20, 2020
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55 – Where HealthTech Happens

This is a pretty special episode for us here at Talking HealthTech.  I don’t have with me here today a guest, it’s just me and you for the next little bit. That’s because I got news so noteworthy, I reckon it deserves it’s own episode.  So buckle in, and check it out. Back in December 2018, so not even 2 years ago, this podcast started to fill a need in the Australian healthtech industry - to have more conversations, to promote collaboration for a more efficient healthcare system and a healthier nation. We’ve had a number of guests on the show, ranging from entrepreneurs and startups, leading clinicians, investors, software engineers and decision makers, and even members of the Australian health department.  The positive response to the show has been beyond what I was expecting, and I’m super grateful for that.   So now it’s time to kick it up a notch.  Over the months we’ve had a lot of people ask us to help connect people in the industry, and that’s super rewarding, and we love that.  Rather than doing those on a transaction by transaction basis, we’ve thought long and hard on how to do it in a scalable way. So we are super pumped to launch our new offering to the industry:  Talking HealthTech is no longer just a podcast, it’s where healthtech happens.  What is the big news? Talking HealthTech is now a membership community and online directory of all the technical providers making healthtech solutions, healthcare providers using healthtech solutions, and supporting services who are helping make sure those solutions are created, implemented and utilised in an optimal way. Think, like a “Glassdoor” or a “Trip Advisor”, or a “Compare the Market”, but for healthtech companies, and from the perspective of the Australian healthcare practitioner. We now have a brand new website, still at talkinghealthtech.com, which features the largest, most comprehensive, and engaging, online directory of healthtech providers, solutions and resources who are servicing Australian healthcare practitioners.    Doesn’t the industry already have healthtech directories? Kind of.  I guess we kind of already had healthtech podcasts when I started this show as well...  But I looked for healthtech directories, and I just couldn’t find anything close to what I think we need in this industry today.   Until now, we didn’t have anywhere for all the stakeholders in Australian HealthTech - so the software vendors, device manufacturers, biotech companies, telehealth providers, patient apps, consultants, IT Support companies ALL of these different players - to go to a place, other than those companies own websites, to get an informed view on how those companies stack up against their peers.   Healthtech now has a home. A place to come back to.  A point of reference. Generally, so many of our buying decisions on a day to day now factor in online reviews.  We trust online reviews so much more than messaging than the company's websites.   So the new Talking HealthTech Directory is better than any other online healthtech directory you’ve seen.  It’s way more engaging. But it’s not just about reviews and comparing either - it’s also been created as a lead generation tool for the companies who list themselves on the directory.  So, all of these doctors, physios, nurses, the end users of all these solutions; they are searching this directory looking for the right solution for their practice.  The site has been optimised to make it super easy for those end users to contact their preferred vendor for more information, or “get matched” to the right provider if they don’t know who they are looking for.  When they fill out a get matched form, the lead gets presented to those companies listed under that category. Our website is really nice to navigate too. Stuff is laid out in a logical way, it’s easy to ger around - hopefully you’ll want to stay on there for a bit, explore the content, and find out more about a particular company, or just peruse it and learn something new in general.  We’ve separated it into 3 categories to start, with a number of sub categories under those: The Categories are Technology Providers, Supporting Services, and Healthcare Providers. The Technology Providers are the companies making solutions.  Stuff like software companies, medtech manufacturers and so on that are normally used by physicians, or sometimes patients directly.  Then you’ve got the supporting services, so things like virtual practice managers / virtual assistants, marketing companies, recruitment companies, financial institutions, industry associations, software etraineers, IT support companies, event organisers and so on - all the resources and tools as a healthtech vendor you need to lift your product, but also all the supporting tools that a practice needs as well.  Then last but not least we have healthcare providers - those are companies delivering healthcare to consumers using a method that’s predominantly powered by technology. I’m thinking mainly telehealth providers offering healthcare to patients via telehealth, (different to the software companies who are creating solutions that are enabling doctors to deliver telehealth, these would be categorised as Technology Providers) .  Also in this category are things like medication delivery services, home testing kits - basically all those new ways to deliver healthcare that have been emerging, and now bursting onto the scene in a post COVID world.   What’s also great is that the directory is kept up to date by those listed companies, not by us. That means that the data is going to be more current, more reliable and helpful, because we have the entire industry working on it, not just the Talking HealthTech team keeping it up to date when we have time - I always find when I look at other directories I wonder how current the information actually is, especially if there are no reviews or indicators to say how long ago it was actually created. We also verify listings as well - so if you see a blue verified tick next to a listing, it means that company has submitted their listing to be verified, and so we’ve checked over it against some criteria.  So not only have we’ve said it looks current to us, but it also passes the “sniff test” of being a legitimate organisation offering a product worth exploring.  Now, by no means is that a quality guarantee or anything, but it’s something you can hang your hat on when decided on a solution to say - hey, these guys probably aren’t super dodgy if they have the verified stamp on it.  So that just gives you some extra confidence when you’re exploring the site. We also have a pretty neat compare tool on the directory as well, which you won’t find anywhere else.  Do you want to see how you stack up against your competitors?  OR what about that age old question - you know, compare MedicalDirector and BestPractice, HealthEngine and HotDoc?  Cliniko and Coreplus, Epic and Cerner... you know that kind of stuff.  So now you can put two, or more actually, of these solutions side by side to then see their information, their rating score, their number of likes they have, what they specialise in, and so on.  So go check it out. What’s cool is if you’re a healthtech company, your solution might already be on the directory ready for you to claim - so even though all the directory listings are managed by those companies, we have created over 300 company profiles on the directory in all different kinds of categories with some basic information already completed, so you can just click a button to claim your listing, and away you go you can keep updating it and build it out and make it pretty.  You can change the category and subcategories you’re currently in, or add more, adjust the description or the image whatever.   By the way it’s all free to use too - did I mention that?  So companies can list themselves for free, and end users can search solutions for free.  As an individual you don’t even need to register an account, you can just start perusing.  You do need to create an account to write a review or like a listing though. Companies can choose to pay for a higher level of membership to help make their listing more comprehensive, and there are different tiers of plans available to suit companies of all sizes.  It’s all self serve so go check out the join page for more information. This is a directory you can actually learn from as well - it’s not just phone numbers and website urls, that’s pointless.  It has reviews on there from real people, like yourself, who are using these products or engaging with them.  Until now the only way you could get a “review” for most digital health companies is ask your network - you might be lucky and have access to a large network, or you might just have a colleague down the road that you ask.  There’s no sense or order about it; it’s so subjective.  Sure, there is no right or wrong answer on which solution is “better”, but like every decision in life, to make a good decision, you need to be informed.  Just asking a mate what they reckon isn’t being informed - it’s helpful, and still do that, but also use our directory as well as part of your buying process for all healthtech solutions.   We also include companies who support the industry - so not just those making solutions like the tech vendors, but also the supporting services, so things like virtual practice managers, digital marketing companies, recruitment firms, financial services, all those companies who either might have a dedicated focus on health but don't make software or hardware, or they might work in other industries and health is just one of those.  Healthtech is one of those terms that gets people all excited about what it means and what it isn’t - and that’s fine, but for us, for me, I just want all the resources that an Australian practitioner needs that relate to technology and healthcare, in one place, so they can get one with running a better practice and delivering better patient outcomes.  And that's what we do. What is great as well, is the Talking HealthTech directory is managed and run by people who actually care about the healthtech industry in Australia - we’ve worked in it our whole lives, we know what it’s like trying to find this information out yourselves.  If I had this resource 5 years ago, my job as a GM of a healthtech company would have been way easier.  I’m sure there are many practitioners, investors and others who would appreciate this info as well. What else is on the new website? Launching this new site, there is more than a directory on there now too - The podcast section has been overhauled, should be easier to navigate, more smart tags and categories being built out.  We’re also making our show notes more comprehensive on future episodes to make sure you get even more out of those conversations we have with key players in the industry.  Then we have the Glossary; we have been building out all the rich content that comes from the conversations with guests on the podcasts, and that is a continual work in progress.  If you need to know what a healthtech term is - look on the Talking HealthTech glossary.  If it’s not there, let us know and we will add it.  We want the glossary to be an interactive tool that we as industry learn from, and share with each other - again it’s all bringing it back to that collaboration piece, making the information that everyone needs, accessible so we can make better solutions for healthcare providers.   So, like I said, if you're looking to get listed on the directory - you might already be there, so you should go claim your listing now so you can fill it out.  If you're not, then create a profile, and choose a plan. You can go with the free option and that gives you all the minimum requirements you need to be listed on the website.  You can upgrade it to either our lite, basic or professional plans - each plan gives you more to do with your directory.  So the Lite plan gives you an extra couple of sub categories to list in - for example if you do both practice management system and online appointments, maybe you want to list in both areas.   We also have a concept of Sub Accounts too - so as a free member, you get the one listing, but lewts say you make a few products - like the company I work at now MetaOptima, we make the MoleScope, and DermEngine.  But I also want our company name MetaOptima to be well positioned as well.  MetaOptima has invested in a professional plan on Talking HealthTech, as this gives MetaOptima multiple sub accounts to use all for that one membership.  We can create up to 5 sub accounts under our main account, so now there is a listing for MetaOptima, DermEngine and MoleScope, all searchable on the directory in their own categories.  So if you have multiple offerings, we got you covered there. How do the company account pricing options work? The higher the plan you choose, the higher your priority is in search rankings, and in lead matching.  So if you’re a free member, you will show up after our paid members on the directory.  Also say for example you’re a telehealth provider, and a doctor submits a get matched form to be matched with the best telehealth providers in Australia; our lead match form only sends to the top 5 to avoid everyone getting spammed, so if there are 5 paying members ahead of your free account, they will get presented before the free one.  So it’s worth investing that little bit more out of the marketing budget each month to maintain a paid directory listing - besides you’re killing a few birds with one stone, as we have spent a lot of time optimising listings for SEO and making your brand more prominent on search results.  We know Google likes lots of backlinks and reliable resources when it comes to presenting brands up in searches, so by listing on the directory you're probably putting yourself in a much better position when it comes to the google gods in search results.  If you’re a free option, you also can’t reply to reviews and get likes on your profile.  You can still get reviews though, but often is much nicer to have the ability to respond to reviews to show how responsive you are and how much you care.  Also we find people are more likely to just “like” something because they aren't in the mood to invest the extra minute to write a quick review - that’s ok, so make sure you’re on a lite listing if you want to add those extra engagement items. As a special offer to our early adopters - we’re offering a stupid discount that I will probably regret and never do again.  For the first 50 members who join, they can use the promo code 50GET50 to get 50% off their listing.  That’s huge.  So make sure you use the promo code 50GET50 to get 50% off your listing when you sign up for a paid account on the Talking HealthTech directory. So what’s on the horizon for the Talking HealthTech website, what next?  It doesn't stop here, we already have a bunch of new offerings and initiatives we are working on in the background.  We want this to be the most engaging, collaborative and creative tool available to our industry.  This isn’t just a website, it’s not just a podcast, it's where healthtech happens.  There are lots of exciting things to come in the months ahead, so jump on board now to be part of the ride. We also make changes and want to adapt based on what you think as well - so give feedback, tell us what you like, what you don't like, share it with friends, and write nice things about us so we can continue to grow and offer more things to more people. So what should you do now? Search for your company, because it might already be listed! We tried our best with them but some will have incomplete data, or a vague short description, so definitely check it out to see if you’re already on the directory and claim your listing.  If you’re not there, no dramas, it is easy to get listed for free. If you want to go with a more comprehensive listing, then take a paid account, and remember to use the promo code 50GET50 to get 50% off - but be quick because that offer is limited to the first 50 paid accounts only. If you don't have a service to list and you just want to explore all the resources and solutions available in Australia, then jump on now and have a look. In your day to day - say you’re a GP and you need tech support. Or a billing solution. Or a vision for a way that tech is integrated in your practice. Our members can help. Come to Talking HealthTech, look at reviews, services offered, and reach out to them all on the platform.  If that sounds like something you would find handy, or know a doctor who would find it useful, check it out, and share it with your colleagues. Aussie healthtech now has a common meeting ground.  Go check it out now.  Talking HealthTech, where healthtech happens.  
July 13, 2020
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54 – Is this a new era of the Doctor / Patient relationship? David Korsunsky, Heads Up Health

David Korsunsky is the founder of US based firm Heads Up Health - a mobile app and web portal that integrates health information from a huge number of different sources.  Check this episode out to learn more about Heads Up Health and an emerging new era of the patient / doctor relationship.  Visit here for complete show notes and more information on the topics discussed in this episode.
July 6, 2020
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53 – Is this the AirBNB of wellbeing? Rohan Pardasani, Avaana

Rohan Pardasani is the CEO and Founder of Avaana, an online marketplace and community in the well-being, fitness and allied space helping practitioners. Their mission is to be the anchor of a person's entire wellbeing journey, and grow practitioner businesses Avaana are helping practitioners to grow their business, market themselves effectively and fill those dreaded white gaps in their appointment calendars. They are also helping patients address the challenge of getting access to good wellbeing providers, particularly in the current climate of social distancing due to COVID-19. Check out this interview to learn more about Avaana, as well as the challenge patients face finding the right health and wellbeing providers.  Rohan also talks about how they are helping Allied Health Practitioners navigate the complexities of NDIS claiming to help them find new revenue streams during these challenging times.
June 29, 2020
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52 – Solving the $73 billion chronic pain problem digitally: Kathy Hubble, Amelio Health

Kathy Hubble is the founder of a chronic pain management platform called Amelio Health, providing people in pain with instant access to evidence-based care, all through a web portal or an app on a smartphone.   Kathy has a background in nursing, with 20 years in pain management.  During this episode you will learn about what Amelio Health does, and how it’s working towards addressing the problem of chronic health in Australia.   You’ll hear about the importance of engaging all the different stakeholders in the industry in order to deliver better patient outcomes, as well as their rapid growth trajectory fuelled even further by COVID-19.
June 22, 2020
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51 – Is this technology an alternative to medicine? Rick Rowan, Nurokor Bioelectronics

Rick Rowan is a healthcare entrepreneur, innovator & facilitator.  He is the CEO and Founder of NuroKor Bioelectronics, a UK based medical technology company specialising in non implantable electroceuticals and bioelectrical medicine.It’s basically like a tech version of a pain killer and an anti-inflammatory combined. Rick is internationally recognised thought leader and expert commentator in the health tech space, and his consumer lifestyle medical devices have been featured in Forbes list “The best healthcare gadgets and gizmos of 2018” Rick’s overarching goal is to use NuroKor’s innovative, evidence led, bioelectronic technology to create a positive impact on people’s quality of life on a global scale. In this interview you will learn who is Nurokor, as well as the science of bioelectronics and how it is helping chronic and acute patients without the need for medication.
June 15, 2020
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50 – Can you trust that smartphone app with your health information? Tim Blake, Semantic Consulting

Can you trust that smartphone app with your health information?   Tim Blake is the Managing Director of Semantic Consulting, who are focused on leading digital change in healthcare.  Tim helps organisations with digital health strategy, and is passionate about enabling engaged patients, activating carers, the use of mobile solutions in health, consumer health technology, precision medicine, consumer genomics, pharmacogenomics and many other components of digital health that are disrupting healthcare in positive and exciting ways. Tim has been on the Talking HealthTech Podcast once before - way back in episode 2, which you should totally go back and check out after this one.   Semantic Consulting are the creators of the Digital Health Guide which is providing high quality information about mobile health apps, including what capabilities they have, what conditions they are for, what evidence exists to support their claims, and reviews and ratings from health providers, patients and more.   In this episode explore the rising use of mobile apps in healthcare, as well as the current trends, safety, regulation and future of digital health.   Listeners of this episode can also score a 10% discount on the Digital Health Guide by using the promo code Kk4ilNs9, valid until the end of June 2020.
June 8, 2020
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49 – Jack O’Brien, Clinic Mastery

Jack O'Brien is an early adopter, business geek, and a health professional.  He is a Director of Clinic Mastery, who have built a thriving community and an invaluable library of resources around helping Australian health professionals thrive, and is also a host of the Grow Your Clinic Podcast, which you should definitely go and subscribe to now by the way. Jack inspires others to live a high performance life that is led by innovation and purpose-driven giving.  He is Owner and Senior Physiotherapist at Terrace Physio Plus in Newcastle, and a devoted husband and father, as well as a lover of coffee, wine and whisky,  In this episode you will learn about how Jack got started with Clinic Mastery, and what makes him tick.  You will hear about what life is like in Allied Health, and some of the similarities and differences compared to GPs and Specialists. You will also learn about some of the popular and emerging tech available to Allied Health Practitioners today to help them run a successful clinic, as well as get some great tips on running your own business in the healthcare arena.  Make sure you check out Clinic Mastery’s free clinic assessment tool mentioned on the show by following this link.
June 1, 2020
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48 – Dan Schulte, HGS

Dan Schulte is the Senior Vice President of Healthcare at HGS Inc, a global business processing outsourcing firm. Dan has decades of experience specialising in healthcare financial management, helping companies of all sizes find vulnerabilities, change processes, and realize immediate returns in bottom-line cash.  In this episode we will explore the complexities of the US healthcare funding model and take a deep dive into revenue cycle management, as well as some of the technology that supports the process. 
May 25, 2020
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47 – Medtronic Innovation Special

Medtronic is one of the world's largest medical technology companies, but it came from humble beginnings over 70 years ago. Their first life-changing therapy — a wearable, battery-powered cardiac pacemaker — was the foundation for many more Medtronic therapies that use their electrical stimulation expertise to improve the lives of millions of people. Over the years, Medtronic has developed more core technologies, including the first battery-powered pacemaker, a number of implantable mechanical devices, drug and biologic delivery devices, and powered and advanced energy surgical instruments. Today, their technologies are used to treat nearly 70 medical conditions. The concept of meaningful innovation is at the heart of everything that happens at Medtronic.  In this episode, Peter Birch speaks with a few different guests to get the full picture on Medtronic, innovation and the medtech industry.  You’ll learn about the history of Medtronic, how it maintains it's position as a pioneer of medtech, and how it fosters a culture of innovation internally.  You’ll hear about their Eureka Live program and how the company engages with the medtech industry to maintain its reputation as a lead innovator. You will also hear from Dr Buzz Palmer, CEO of the MedTech Actuator, as he reflects  on the challenges and opportunities facing the medtech industry today. First up is Andrew Whiltshire.  He is Senior Director, Market Access, Public Affairs & Policy for both Australia and New Zealand at Medtronic.  He is also sits on the Board of the Medical Technology Association of Australia.  Andrew has been with Medtronic for over 24 years, and he is responsible for Health Economics, Market Access, Policy and Government and Stakeholder Relations at Medtronic, as well as coordinating Government Affairs for the APAC region.   Pete spoke with Andrew first, to get to know a bit more about the background of Medtronic and how they bake innovation into everything they do. Next up Pete spoke with Prajni Sadananda.  Prajni is the Business Development & Corporate Strategy Manager at Medtronic, where her key focus is on investment opportunities and partnerships that can help accelerate business growth. Prajni is also responsible for Medtronic’s Eureka Live program - where they are on the hunt for innovative companies that are keen to scale up and collaborate with Medtronic from across Australia and New Zealand. Check out Prajni’s interview to learn a bit more about the Eureka Live program. Lastly, Pete spoke with Dr Buzz Palmer - one of Australia’s leading and most visible voices in entrepreneurship and MedTech innovation.  He’s the CEO of the MedTech Actuator, founding partner in Dialectica Group, serial entrepreneur and Professor of Entrepreneurship at Monash University. He’s had a lot of entrepreneurial success in medical technologies. He’ mainly focused on the translation of next-generation tech - which is all around creating and leading innovative solutions into new markets.  He has a background in orthopaedic regenerative medicine and microsurgery, So he is well positioned to strategically drive innovative medical technology solutions that provide a significant impact on society.  Listen to Buzz to learn more about the MedTech space more broadly, and understand the opportunities and challenges that face companies playing in that arena today.
May 18, 2020
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46 – Yianni Serpanos, Coreplus

Yianni Serparnos is a health-tech innovator, digital health advocate, podcaster, and founding CEO of Coreplus, an Australian digital health practice management software for Allied Health providers, clinics and private practices.   He is inspired and motivated to modernise healthcare and achieve a vision of a world of integrated digital health empowerment for all people.  Coreplus's Mission is to connect, help and grow Allied Health providers, with the right tools and empowerment so that the delivery of modern healthcare services can better fit into the lives, schedules, goals and aspirations of healthcare consumers whilst supporting the clinicians and practitioners to practice in a happier way. Check out this episode to learn about the background of Coreplus, and a bit of a pulse check on technology in Allied Health.  Also in this discussion, Yianni talks about his broader connection with the healthtech industry with Healthtech X, exploring the evolution of digital health, and the future for our evolving ecosystem.
May 11, 2020
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45 – Dr Marcus Tan, Health Engine

Dr Marcus Tan is the Founder, CEO and Medical Director of HealthEngine, one of Australia’s largest online healthcare marketplaces, helping millions of patients connect with thousands of healthcare providers nationally. His vision for HealthEngine is to be a global leading platform that revolutionises the access and experience of healthcare for patients and providers. Marcus is a University of Western Australia medical graduate with an executive MBA from the Australian Graduate School of Management.  He is an experienced GP, healthcare executive and company director with over 20 years of clinical and commercial experience. His diverse career spans the health, technology, investment and philanthropic sectors. In this episode Marcus chats with Pete about the history and evolution of Health Engine, their response to COVID-19 and telehealth.  Marcus also shares some wisdom for founders as they scale their digital health startup and look to raise capital.
May 4, 2020
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44 – Dr Ginni Mansberg, ESK

Dr Ginni Mansberg is no stranger to Australian television and other media - she is a Sydney GP, and has been on shows like Embarrassing Bodies Down Under on Channel 9, Sunrise & the Morning Show on Channel 7, Medicine or Myth on SBS, Things You Can't Talk About on TV on Audible, as well as featuring in a bunch of magazines, radio shows and podcasts.  In addition to this and a heap of other responsibilities, Dr Ginni is also a successful businesswoman, with her own cosmeceutical and beauty-related business, ESK - Evidence Skin Care. Pete and Dr Ginni spoke via livestream video with a live audience, and the audio recording was converted into an episode of the Talking HealthTech Podcast.  Attendees engaged in chat, asked questions, participated in polls, and generally shaped the conversation.   In this episode Pete and Ginni talk all about entrepreneurship - from idea to execution.  Ginni talks about her background, the impact of COVID-19 on General Practitioners, and the story of her own business.  Dr Ginni provides her insights on starting your own business, running your own company while balancing family and kids, as well as how and when to spin up a side hustle, plus much much more. 
April 27, 2020
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43 – Matt Bardsley, MedicalDirector

Matt Bardsley is the CEO of MedicalDirector, one of Australia’s leading practice management systems for healthcare practitioners. In the wake of the COVID-19 epidemic and the impact it has had on our global healthcare system, technology providers have been searching for ways to add more value to their existing products, create new offerings and enable practitioners to deliver patient care safely and effectively. One of those technology providers in Australia is MedicalDirector.  Their fearless leader Matt Bardsley has been on the Talking HealthTech Podcast once before, and I recommend you also go and check out episode 15 back in August 2019 once you’ve listened to this one.  Click here to check that one out.   Fast forward to today, Matt and the team have a lot of different things going on at MedicalDirector at the moment, but he made time to talk through how they’ve responded to the crisis at hand.  Check this one out to learn how MedicalDirector is supporting clinics during COVID-19, the uptake of telemedicine, the broader technology and infrastructure requirements of performing healthcare at the moment, and the broader observation about how humanism is outpacing darwinism in these unprecedented times.  
April 20, 2020
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42 – Dr Cortina McCurry, Caia

Dr Cortina McCurry is the CEO and Co-Founder of Caia, a video and text consultation platform which securely connects women and families with vetted women’s health practitioners, treatments, and products to make it easy to navigate each stage of life.  Cortina has a PhD in neuroscience from MIT, and more than 15years experience across healthcare, technology, and operations. Cortina was a Partner at Boston Consulting Group, and traded it all in for the best job of all - founder of a healthtech start up in Australia.  Check out this episode to learn all about Caia and how they are addressing an unmet need in women's health, the role businesses can play in supporting the health and wellness of their employees during the transition to parenthood, why investing in women and families is good for business, and moving the needle on gender equality and how it is more than just flexible work and parental leave.   Pete and Cortina also discuss the real challenges of being a Co-Founder and new parent, and strategies on how to win in both parts of life. 
April 13, 2020
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41 – Aussie HealthTech helping Doctors during COVID-19

It feels like it was only a few weeks ago that we were praying for Telehealth to be implemented in GP clinics over the coming years.  We pictured a gradual roll out, drip fed slowly by types of service, or locations.  It was the type of thing that could only be implemented in baby steps.  There was simply no other way to disrupt the GP workflow to bring Telehealth front of mind. Then the day before recording this episode, the baby just not only took some steps, it did a triple backwards summersault while running a marathon in under 2 hours - as in, it was announced that we now have universal Telehealth available in Australia.  As Greg Hunt our health minister said - it is a decades worth of work in a matter of days.  It seems pretty apt that the only way to implement a disruptive solution like Telehealth was to have a disruptive problem like COVID-19.   Many of the tools that GPs need to enable all of this, are created by healthtech providers.  It goes beyond the obvious things though, which is just giving a doctor a phone or zoom log in and say go nuts, there is a fair bit more infrastructure that goes around making the COVID-19 screening process and tele-consult actually work. Healthtech providers around Australia have been working day and night to fasttrack new features and modify their existing products due to COVID-19.  And the leaders of 4 of those well known companies are here on this live panel discussion today.   Tess Van der Rijt - CEO of Medinet Dr Ben Hurst - CEO and CoFounder of HotDoc Pete Williams - CEO and CoFounder of Medipass Rami Weiss - CoFounder of Healthshare What’s really cool as well, is all of these panelists have previously appeared on the Talking HealthTech podcast - so they will join this elite club that I just made up for people who have appeared not just once, but twice, on the show.   This episode was recorded during a livestream video panel interview, where attendees engaged with the panelists, asked questions, completed polls and networked amongst their peers. It was super cool to have the direction of the show be heavily influenced by where the attendees wanted to take it.  In this episode, hear from the leaders of some of Australia’s biggest healthtech companies on how they are supporting GPS and clinicians during the COVID-19 pandemic. Learn about the practicalities of implementing Telehealth in a clinic, the nuances of the new billing rules announced by the government and recommendations for some of the best tools to run a productive practice during social distancing restrictions. 
April 6, 2020
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40 – Joel Friedlaender, Cliniko

Joel Friedleander is the founder of Cliniko, which is practice management software used by more than 30,000 people in over 70 countries.  Joel has a software development background, and started Cliniko with his wife who is an osteopath back in 2010. As many organisations around the world grapple with the concepts of adapting to remote work due to social distancing, Cliniko has been doing it for over 10 years - with an entirely remote team spanned across the globe.  This is no ordinary podcast episode, this was the first Talking HealthTech Livestream Webinar recorded to an audience who not only listened to what Joel had to say, but also engaged with polls, chat, and even a few came ‘on stage’ and spoke with Joel directly about some important topics.   In this episode you will learn about the history of Cliniko, the company culture, and how they break some of the corporate norms you might see in other organisations. Pete and Joel also delve into the challenges of social isolation due to COVID-19, and how Cliniko has adapted to the environment. Joel gives some useful tips for working from home, teleconsulting and other productivity hacks to be your best during these challenging times.
March 30, 2020
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39 – MSIA Members Forum, Medical Software Industry Association

In this episode are interviews with some of the biggest names in Australian health policy influence and clinical leadership. Earlier this month, at Baker Mackenzie in Melbourne, Australia, the Medical Software Industry Association (MSIA) hosted its March Forum for members.  If you didn’t know, the members of MSIA are providers of technology to the healthcare industry in Australia.  When the MSIA puts on an event, they get the very best of the best in key opinion leaders and experts into the room to provide some really meaningful and actionable insights foe members.  They also do a bunch more outside of events like essentially being the voice for every software vendor to raise important issues right up through government to influence policy decisions, which ultimately link back to how technology is adopted in the healthcare ecosystem here in Australia. And in this current climate of COVID-19, which is essentially a rapidly evolving crisis situation that is relying heavily on health technology to address a global catastrophe, the need has never been more obvious to have a single voice, a consistent message and some clear direction.  So, at this MSIA Forum earlier in the month, much like last time, Pete was able to catch a lot of the presenters after they spoke for a few minutes debrief - essentially this episode of the Talking HealthTech podcast is the TLDR of the MSIA March Forum.   If you want to check out the slides from these presenters and see the full program of who presented, get in touch with the MSIA and learn about becoming a member, as these presentations are filled with amazing insights that aren’t for public release.  It’s simply a non-negotiable in our opinion for all healthtech vendors in Australia to be a member of the MSIA.     Interviews in this episode include: George Tambassis, National President of the Pharmacy Guild of Australia. He has been a community pharmacist for over 25 years and is a partner in 5 community pharmacies in and around the city of Melbourne.  As president of the guild, he is essentially the voice of the 5,700 pharmacists in Australia George has a keen interest in enabling community pharmacies in Australia to work to their full scope of practice to maximise benefits for patients and the health system At the MSIA Forum in Melbourne, George participated on a health policy panel session called “Sharing the health burden and pushing the boundaries, Health leaders stake their claims”.  It was fascinating to watch George debate some important topics with the President of the AMA - who essentially represented every doctor in the country, to see what they definitely agreed on, kind of agreed on, and definitely did not agree on. In a chat with me after the panel, George shared some of his key takeaways from the session.   Dr Tony Bartone, President of the Australian Medical Association, Tony shared his thoughts on what needs to change in healthcare in light of bushfires and corona virus, and what all parts of the ecosystem should be focusing on to enable better patient care and a more sustainable healthcare system Toby Hall, Group CEO of St Vincent’s Health Australia. Toby presented to the forum a session called “A brave new idea for health funding and opportunities for industry” Contrary to what you think the leader of one of Australia’s largest provider of hospitals would say, Toby talks about how the future is not delivered in acute hospital, and how we should stop investing in hospital beds.  Listen in more to his debrief to learn more about his approach.   Professor Trish Williams, Cisco Chair, and Professor of Digital Health Systems at Flinders University.   Trish knows health technology - she essentially launched the first ever practice management system for general practitioners in Australia.   Trish spoke at the forum about user experience design, and the important aspects of designing good software, especially when it comes to the healthcare arena.   Trish gave some insights for software developers on how to create solutions with greater chance of adoption by clinicians, and also some tips on how to work in some of these user centric approaches to the otherwise super rigorous tender submission process that you would encounter when applying for a government tender process.   Professor Michael Kidd, Chair of the Department of Family and Community Medicine of Canada.   Michael’s presentation to the group was titled “Taking Stock of Digital Health - Australia, Canada and Utopia”.  Michael brought home the Forum by talking about developments he has seen outside of Australia, like in Canada and Asia, and how patients are using technology to interact with providers.  Michael also shared how Australia stacks up compared to other companies in the use of technology in primary care. He also gave us a look into some of the cool big data initiatives that are underway as well.
March 23, 2020
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38 – Dr Bertalan Mesko, The Medical Futurist

Dr. Bertalan Mesko, is The Medical Futurist, looking at how science fiction technologies can become reality in medicine and healthcare. He is a geek physician with a PhD in genomics, and an Amazon Top 100 author. He is one of the top voices globally on digital health technology and the future of healthcare. Bertalan has delivered hundreds and hundreds of keynotes for governments and organizations including Harvard, Stanford, Yale Universities and NASA.   He’s been featured by dozens of top publications, including CNN, the World Health Organization, National Geographic, Forbes, TIME magazine, BBC, and the New York Times. And now of course, Talking HealthTech His website The Medical Futurist has had more than 5 million readers, and he is one of LinkedIn’s Top Voices in Healthcare. He is a member of Mensa International and has been selected by the Huffington Post as one of the 30 biotech thinkers with the biggest global impact.  Tune in to hear all about Bertalan’s perspective on Artificial Intelligence in healthcare, what to do with all this patient data, as well as his perspective on the European and global healthtech scene.  Bertalan also shares some very handy tips for any Doctors currently going through medical school about how to prepare for the future of medicine.
March 16, 2020
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37 – Hub Live Panel with HealthMatch, SleepFit, Hosportal and Coviu

For those familiar with the format of theTalking HealthTech Podcast, you would know that normally its a 1:1 conversation between me and someone else in the healthtech scene.   Recently we upped our game, and thanks to the support of Hub Australia, we hosted our first ever Talking HealthTech live panel event. This was an opportunity for an audience of around 50-60 people to hear first hand from a panel of 4 healthtech leaders, moderated by Peter Birch, talking about all the important topics in the world of digital health.   This panel discussion was hugely insightful, and highlighted the massive dividends that pay off when companies embrace collaboration to solve big problems - a tool particularly helpful to Aussie healthtech firms who are looking to solve some of the countries biggest challenges using modern and emerging technologies. Enjoy the following panel discussion featuring: Manuri Gunawardena - Founder and CEO, HealthMatch
 Melissa Webster - Founder and CEO, Sleepfit
 Silvia Pfeiffer - Founder and CEO, Coviu
 Charles Lynam - Commercial Director, Hosportal
March 9, 2020
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36 – Dr James Somauroo, HS. Ventures

Dr James Somauroo is Co-Founder at HS. Ventures, a UK-based accelerator and VC that builds, scales and invests in the best healthtech startups.  James hosts the HS. Health-Tech Podcast, featuring 2 episodes a week with listeners in over 80 countries, interviewing inspiring entrepreneurs in this space.  He is also is a contributor to Forbes in the UK. He is an anaesthetics and ICU doctor by training, and held roles in leadership at the NHS, Health Education England and the British Medical Journal and he previously directed an accelerator that provided startups with market access to the NHS.  He also has degrees in biomedical sciences and education, and a guest lecturer on healthtech innovation and entrepreneurship at University College London. In this episode, James talks all about HS. Ventures and why it exists.  He explains what an accelerator and navigator does, and their importance in the health ecosystem.   Listen in for valuable insights from James about what to do and what not to do when you’re trying to raise money as a healthtech start up. (This guy has seen many pitch decks in his time!) Learn about the healthtech space in the UK, and whether or not it’s worth having a go at cracking the NHS if you’re from Australia or anywhere else in the world. He also talks about how his own healthtech podcast came about, and some of the amazing guests he has had in his time, including Talking HealthTech’s very own Peter Birch later this week!  Swapcast time!
March 2, 2020
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35 – Chris Smeed, Cubiko

Chris Smeed is the CEO and Founder of Cubiko, a business report and analyst tool made especially for general practices, and they are making a bit of noise here in Australia.   Chris has extensive experience in healthcare, cloud based solutions and accounting services.   He holds a Masters of Business Administration and a Masters of Professional Accounting, and he’s also an accredited BAS agent and certified Xero partner, so he has a lot of first hand experience about every facet of running a clinic - from balancing the books of a medical practice on a day to day, right up to reporting on performance to management and owners. In this episode, learn all about Cubiko how it came together, and the problems it solves for GP practices around Australia, big and small.   Chris speaks about the importance of integrations and API feeds to breakdown silos in healthcare performance measurement, and their ethos towards benchmarking nd keeping clinic data secure. 
February 24, 2020
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34 – Karen Borg, Healthdirect Australia

Karen Borg is the CEO of Healthdirect Australia, working with government partners to deliver innovative and trusted health information and services to all Australians so they can connect to the right care at the right time, wherever and whenever they need it. In this episode, Pete and Karen talk about the different offerings of Healthdirect, the important role they play in supporting the government find new innovative healthcare technology solutions. They also talk about the readiness for telehealth in Australia, where we stand compared to other parts of the world, and the carrots and sticks required to facilitate positive change to address complex health challenges.
February 17, 2020
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33 – Rami Weiss, Healthshare

Rami Weiss is the CEO of Healthshare.  Their mission is to improve patient health outcomes using digital solutions.   Over the past few years Healthshare has developed a raft of different solutions for Doctors and Patients to ultimately serve up better health information, which leads to happier healthier people. In this episode, Pete & Rami talk about the 10 year history of the company, their raft of products available for Doctors and Patients, and how they manage to market and grow their suite of different offerings to both B2B and B2C.  They also dive into the importance of accessible health information to help patients and doctors make more informed decisions for better patient outcomes, and reflect on how the start up landscape in Australia has changed over the past 10 years.
February 10, 2020
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32 – Sanji Kanagalingham, Curve Tomorrow

Sanji Kanagalingam is the Executive Director of Curve Tomorrow, who are at the intersection of healthcare, commercialisation and digital product development. Curve works with organisations, clinicians and medical researchers to bring life changing and award-winning health technology to life, from concept through to care. In this episode of The Talking HealthTech Podcast, Pete and Sanji talk about app development for healthcare, the successes and learning opportunities they’ve had to work out what works and what doesn’t, putting together a good business model around innovation and the importance of using design thinking to solve difficult problems in software development for healthcare.  Sanji also speaks about their ambitious target to impact the lives of one billion people.
February 3, 2020
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31 – Michelle Perugini, Presagen

Dr Michelle Perugini is the co-founder and CEO of Presagen, who recently launched their first product Life Whisperer; which uses AI to better identify healthy embryos for IVF, and to ultimately improve outcomes for couples wanting to have children.  In this episode recorded live at Startcon. Pete and Michelle talk about how Presagen is changing the way medical data from around the world is connected with artificial intelligence through their Open AI Projects, and how this approach helps them build more diverse datasets and maintain high levels of data privacy for their intelligent health solutions.   Michelle also reflects on how scaling in healthtech differs to other industries, as well as the hype vs reality of AI in healthcare.  
January 27, 2020
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30 – Pete Williams, Medipass

Peter Birch speaks with Pete Williams, the co-founder of Medipass, a digital healthcare claiming and payments platform for providers and insurers.  Before starting Medipass in 2016, Pete co-founded Localz, a VC backed startup that powers last mile delivery experiences for major retailers and service companies.  Prior to joining the startup world, Pete led consumer and high-value payments technology - including HICAPS - at National Australia Bank.  He was also employed by KPMG where he worked on financial service and payment projects around the world In this episode, Pete and Pete chat about the complexities of healthcare payments in Australia, how we stack up to other parts of the world, the importance of partnerships with practice management systems and payors for HealthTech vendors, and many more.
January 20, 2020
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29 – Medical Software Industry Association (MSIA) Annual Summit, Sydney 2019

Bringing in 2020 with a bang, this is a mammoth show to see in the new year! Back in November at the Medical Software Industry Association (MSIA) 2019 Annual Summit and AGM in Sydney Australia, Talking HealthTech recorded interviews with different speakers throughout the day.  This episode features 5 of these conversations covering a broad spectrum of issues that are pertinent to Australia’s health technology scene today.   The theme for the summit was “Limitless - Health Software Transforming Australia’s Healthcare”.  The event was attended by over 100 members of the MSIA, and had guests speakers from all over the country, as well as a special international guest.   This episode features interviews with:  Iman Ghodosi, Vice President of Asia Pacific at Zuora Igor Zvezdakoski, Chief Product Officer at Message Media Group Dr Ruth Webster, Global Head of Medicine at the George Health Technologies Dr Harry Nespolon, President of the Royal Australian College of General Practitioners (RACGP) Steven Posnack, Deputy National Coordinator for the Office of the National Coordinator for Health Information Technology, at the US Department of Health and Human Services.  Robert Best, President of the MSIA and CEO of MIMS AU&NZ.  
January 14, 2020
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28 – David Dahm, Health and Life

David Dahm is a driven, motivated and dedicated individual with a raft of qualifications and experience, and an amazing life story. He is currently the CEO and Founder of Health and Life, the CEO of One Moment Foundation and is actively involved in industry associations across the Medical and Accounting professions. David is passionate about creating a sustainable and socially responsible healthcare system by promoting health and financial literacy in the community.   Most recently David is on a journey to establish the IHSEB - the International Health Standards & Ethics Board - in an effort to implement standards of healthcare delivery across the globe. Listen in to this episode of Talking HealthTech to hear more about the IHSEB, as well as David's story, what Doctors can learn from Accountants, and all about the concept of patient advocacy.      
December 9, 2019
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27 – Femida Gwadry-Sridhar, Pulse Infoframe

Dr Femida Gwadry-Sridhar is the Founder and CEO of PulseInfoFrame; a company that builds collaborative communities to enable the best value healthcare and cures for cancer and rare diseases.  As founder and CEO of PulseInfoframe, Femida has an extensive background as a pharmacist, epidemiologist and methodologist with over 25 years of experience in clinical trials, disease registries, knowledge translation, health analytics and clinical disease outcomes. Femida’s brain child is a cloud-based healthcare data insights solution called Healthie which is a state of the art analytics and visualisation platform built on the backbone of a dynamic registry. Healthie enables the integration of clinical, imaging and histopathology data as well as patient reported outcomes and natural histories.   Over her 25 year career, Femida has obtained more than 10 million dollars in funding for research, has published in top tier journals, and worked along-side the best in the world of medicine and business.  During this conversation, Femida chats with Pete about patient reported outcome measures, patient reported experience measures (PROMS and PREMS), clinical trials, and the use of health data.  
December 2, 2019
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26 – Louise Schaper, HISA

Dr Louise Schaper is an expert in health informatics, and is passionate about transforming the health sector by leveraging technology to provide sustainable and better health for everyone. Louise is the CEO of HISA: Australia’s digital health community. In this role she brings together world-class clinicians, researchers, innovators and organisations from across biomedical, health and technology who are committed to the improvement of health outcomes enabled through innovative uses of technology and information. In this episode Louise talks to Pete about HISA and it’s role in the health community as well as the evolution of Digital Health.  Louise also delves into the importance of events to bring together the healthtech community, and the big themes in Health IT today. Overview [02:00] The background of HISA: Back in 1992 HISA was founded when computer technology adoption generally was low.  They became Australia digital health community.  Bringing the tribe of digital health ecosystem together  [03:40] HISA is putting out a paper about where they see digital health.  Sneak peak: before we spoke about health it, ehealth, digital health is interchangeable Digital Health is different to the application of IT in healthcare.  In 2019 they are leading that conversation - health in the digital age.  How does health transform to the fact world is digital these days.  Hard to implement. [05:50] The Australian healthcare system isn’t screwed, we deliver high quality healthcare to many people, but generally it needs to be fixed.  Not broken but could be better.  Not a fault of clinicians, technology doesn’t give them the right tools to do their job in the more effective way possible.  Work to do to change that situation [06:50] In America, $4.2 billion invested in digital health in first half of 2019.  A lot of money invested globally, especially in Silicon Valley. Since 2011, in US, $29.4 billion invested in digital health.  [08:00] Investing in healthcare is riskier investment, it’s not like other industries.  In healthcare, focus needs to be on the workforce.  No matter how much you invest and how great the tech is, the workforce needs to understand why we need to change in healthcare.  Need to change the business models of healthcare.  Need to be critical on how we look at technology while we embrace it.  This is not taught in uni for doctors.  Can’t just put devices infant of clinicians and expect them to embrace it.  Investing in upskilling workforce in digital health is growing area.  Seeing increasing momentum in dollars spent on this area.   [11:15] HISA is Independent but partners with many organisations including ADHA Australian Digital Health Agency.  Run events, forums, connect people who feel they are alone in digital health world.  Also working with nurses and midwives to build a digital health capability framweeworl for nurses, and ADHA is sponsoring that.  Will be launched next year - worlds digital health nuses and midwives coming to Brisbane next year, launching there.  Individual nurses and midwives, employers and educators to see what does a nurse need to know about digital health to be the best nurse they can be.  Upskill workforce, educators can plan curriculum, and nurses and midwives look to improve their career.   Workarounds are inevitable if training and onboarding in  [16:00] When we nail it, we can just go back to calling it health.  It’s not health IT, healthtech. E-commerce just became commerce and became the norm / they became redundant.  Eventually technology will be the norm and how we do things.   [18:00] The way we manage healthcare information hasn’t really changed  in couple hundreds of years.  Since Florence nightingale’s time.  She complained about the lack of information she could use for comparative purposes to help patients.  Things move slowly.  We will get to a point where Florence wanted where clinicians have real time info, live dashboards, helpful info to make best decisions about patients, and consumers can have access to our healthcare information, in a useful way.   [20:00] We share common passions and frustrations in healthcare - it’s slow to change.  HISA events bring up to date and relevant info at events.  Events are important to bring community together and share what we’re doing.  In healthcare we are so busy.  Walk up and down isles of hospital or GP clinic and people are busy delivering health . Taking time to network, learn, share and question to then collaborate and build a better future.  It’s happening.  For start ups the pace of change can be frustrating.  Technology evolving at rapid pace with artificial intelligence, quantum computing, but they aren’t well applied in healthcare yet.  Things move at a slow pace but anything worthwhile has to be done properly.  If you’re a VC, occ health physician or start up, make sure you’re in it for the long haul because it’s a complex system to change. [24:00] FHIR - Graham Grieve did a lecture for Louise, and its the most downloaded podcast.  Legend, even would be proud of it if if wasn’t Australian, and taking world by storm, is exciting.  Very excited that Apple Health is using FHIR to build their stuff, fabulous they aren’t creating their own data silo and using FHIR.  Small thing as well - CliniCloud who invested the digital stethoscope.  Originally doctors in Melbourne who said they can build new and Digital selling to mums with babies.  [27:30] HIC conference will have more of an international audience.  In 2021, Medinfo conference 3,000 people, global health informatics leaders coming to Australia.  Opportunity to show off what you’re doing, start working on extracts now.  White paper on how we see Digital health as a conversational starter.  To upskill in digital health, over 700 people certified in health informatics.  
November 25, 2019
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25 – Matiu Bush, Health Transformation Lab RMIT

Matiu Bush is both a clinician and a designer who founded One Good Street, a social impact platform to encourage neighbour initiated care for older residents at risk of social isolation and loneliness.  Matiu is the Deputy Director of the Health Transformation Lab at RMIT, designing cultures of innovation and creativity in healthcare.  He has a Master's degree in Public Health and broad clinical experience as an emergency, oncology and intensive care nurse and he is also a sexual health Nurse Practitioner. He’s a board member of Better Care Victoria and the Emerging Leaders Clinical Advisory Committee.  He is a super active member of HISA, a Rotarian, and a mentor for undergraduates and post graduate science students.   Overview [01:30] Neighbour initiated care lifts the social capital in neighbourhoods, it improves house prices and creates an alternative value economy.  The One Good Street is a platform to enable and scale those initiatives. [05:00] Salutogenic Design can be used to avoid building tech that is beautifully useless.  It is about design that focuses on reducing stress levels and promoting wellbeing. Opposing the pathologising of humanity when you walk into hospital. [07:30] Guerilla information provisioning uses nudge theory to teach people about their health condition in the peripheries. [08:30] Citizen driven science looks at how to get citizens to help solve complex problems  [10:15] The RMIT Health Transformation Lab uses “The Treatment” as their design mythology, which involves ‘deep hanging out’, or anthropology (the study of humans).  Just shutting up and watching.   [10:30] They also use the Causatory reasoning method, which calls for ‘descending into the particular’ and ignoring generalisations.  [11:30] The saluto-technical approach marries salutogenic design principles with new technology, in an effort to stop the fetishisation of technology in healthcare.  Otherwise we are so close to data but so far from the truth. There is a need to provoke the sector to do better so we don’t design technology that is beautifully useless. [15:30] Technology needs to be designed while keeping the readiness of the health ecosystem in mind.   [17:50] The Cisco Digital Maturity Index helps you determine the level of work that will be required to implement new technology in a health organisation, depending on its appetite and ability to adopt technology.  [22:21] Matiu had a falling out with Mother Teresa in Tijuana… [24:00] Sanctuary trauma is what happens when you go into healthcare and they are meant to look after you and they don’t.  This can be avoided by involving the third sector of healthcare - those groups like schools, volunteers, rotary, Australia Post etc that have a legitimate place at the table with clinicians.   [25:00] Doing tech better in health will enable relational health - where doctors will ask more about your relationships to see a better ‘return on investment’ on your treatment, to help you stay healthier for longer.   Links Talking HealthTech Podcast Talking HealthTech Community One Good Street One Good Street Facebook Community Health Transformation Lab Rotary Transpire’s Vodafone Dreamlab Cisco Digital Maturity Scaling    Transcript [00:00:00] Pete: [00:00:00] Welcome to Talking HealthTech. My name is Peter Birch, and this is a podcast of conversations with doctors, developers, and decision makers that are playing in the Australian HealthTech scene today.  Here with me today's is Matiu Bush.  Matiu is both a clinician and a designer who founded One Good Street, a social impact platform to encourage neighbour initiated care for older residents at risk of social isolation and loneliness. He's the Deputy Director for the health transformation lab at RMIT, designing cultures of innovation and creativity in healthcare. He has a master's degree in public health and broad clinical experience as an emergency oncology and intensive care nurse, and he's also a sexual health nurse practitioner. [00:00:40] He's a board member of Better Care Victoria and the Emerging Clinical Advisory Committee. He's a super active member of HISA. a Rotarian, a mentor for undergraduates and postgraduate students and he's here sitting in front of me now.  Matiu thanks so much for joining. [00:00:53] Matiu: [00:00:53] Pleasure, when you read that out I sound exhausting. [00:00:57] Pete: [00:00:57] It's comprehensive and it's, and it's well learnt and it's [00:01:00] exciting to have you in front of me. I've actually, you've, come here after going to event. I saw you at an event a couple of months ago now, and it's taken this long to get you into the studio. [00:01:10] Matiu: [00:01:10] Good to be here. [00:01:10] Pete: [00:01:10] Thanks for coming in. Look, we've got so much to  cover as well, but look, we'll, start with something that I first heard about when,  I saw your talk, which was about the concept of neighbour initiated care. Tell us more about about that platform that you founded, The One Good Street and why it exists. [00:01:28] Matiu: [00:01:28] So there's a GP who lives on my street. He's retired, he's 84 and when he falls out of bed, I go and pick him up. And that active neighbour initiated care saves an ambulance fee as well as an ambulance trip, as well as an admission into ED. And for someone who's 84 often they are triaged as a category three or four. [00:01:47] So he probably deteriorates and doesn't have a tea or any food or anything fluids whilst he's there, cause EDs can be quite ageist. So for an 84 year old, that's a pretty scary experience. So that act of his daughter calling me and me going to [00:02:00] do that,  I reckon we save around $3,000 for the state budget in healthcare. It also helps the ED meet their four hour target, which is important because they want to get people in and out within four hours. [00:02:11] Pete: [00:02:11] It's such a  simple thing to do [00:02:13] Matiu: [00:02:13] Correct and I do joyfully because what it does, it lifts the street capital, the social capital in my street. My street's a great street to live in. That impacts property prices. When new people move in, they're like, gee, everyone's so friendly and everyone helps each other out. So there's an alternate kind of value economy happening when you do those sorts of things. And so I started to talk about that, and more and more people would say, I do the same thing. So I developed a platform that enables people who want to do great things for older people in the neighbourhood for that to occur. And that's called One Good Street. [00:02:45] Pete: [00:02:45] Wow. What about Health Transformation Lab, what does that do? [00:02:49] Matiu: [00:02:49] Yeah, so we're a newly formed lab that's anchor funded by Cisco, and it's part of RMIT's new vision of how to integrate with society [00:03:00] and industry and industry partnership. And so we're pretty radical. We'd call ourselves anti-disciplinary. Okay, so leave your specialisation and come on a creative journey with creative bravery and creative leadership, as we attack and approach and tease apart and grapple with the thorniest and most wicked problems in healthcare. So we're all hybrids. We're either a clinician plus something else. I'm a clinician designer. We've got an architect who's become an anthropologist, who's become a project worker and human centered design, an indigenous consultant and now works for us. We've got immunologists that are expertise in loneliness and isolation. So if you're a hybrid and you don't fit in anywhere else, you fit in in the lab because we actively seek a neuro diverse group where contestability is the hallmark. We don't want echo chambers. And so people come to us with healthcare problems. So a hospital might come and say, we've got a problem with discharge planning and getting [00:04:00] letters to GPs, and we'll tease that apart and map the ecosystem of the problem and then suggest very radical solutions to that. Looking at the latent capacity that exists in our neighbourhoods. So for example, thinking about discharging to rotary. So an 84 year old's discharge automatically a letter goes to GP, but it also goes to the local rotary. So they're there to catch them. Make sure there's food in the fridge. Make sure they take their meds that they get to their outpatient appointments. [00:04:32] These are ways that we can tap into this network of support. Because in healthcare, we see people in tertiary hospitals, we discharge them, and if we discharge them to nothingness, loneliness, isolation, no support, no family, there's no return on investment, we're immediately failing and they'll end up back in. [00:04:50] So that's the kind of solutions we bring. We think about, we use the cybernetics lens, which is really kind of radical, which I'll go through in a minute. We also think about [00:05:00] salutogenic design. When we're designing technologies, we don't want to make stuff that's beautifully useless. [00:05:07] There is plenty of beautifully useless tech out there. That quantifies everything about you. [00:05:14] Pete: [00:05:14] Beautifully useless, I can think of about a few different examples of that.  Okay salutogenic design. That's a cool name for something I don't know about so I'm going to get you to tell me you about it! [00:05:26] Matiu: [00:05:26] Based on the Italian root word for Saluto or Saluto is health. Okay. Janet has generation or the genesis of the beginnings of, and it's all about design that focuses on reducing your stress levels and promoting your wellbeing. So it's kind of anti, it stands opposed to the pathologising of your humanity when you walk into hospital. [00:05:49] So a salutogenic design, will focus on designing towards things and services and processes that help you manage your condition better, make it more [00:06:00] comprehensible so you understand what's going on, and also make it meaningful for you. And that can be from built form, interior design, lighting, collateral development, wearable sensors, technology, AI, machine learning, system design, even comms design with how your staff talk,  admin staff, for example, talk to patients. It can be wayfinding. Everything we do should be increasing a patient's manageability of their condition. Can we make this more manageable for them? [00:06:31] Can we make it more comprehensible? The letters they receive a clear, they can understand what they're doing there in that outpatient department, and we invite meaning, how do they feel in that moment? And that I think delivers a much better patient experience. [00:06:44] Pete: [00:06:44] So at the labs, some of those, are they, are there, are there been solutions that, an example of a solution that you can talk about? So something that has come out of it ? So two questions then, what does it look like when it goes into the lab, you know, a problem comes in, do people just draw on a [00:07:00] whiteboard  and then what's been some of the outcomes and the benefits of that. [00:07:02] Matiu: [00:07:02] So for example, a cancer hospital came in and said, Hey, we want to build some kind of curriculum or university or school where people can learn about cancer. And we took that problem and we teased it apart. And on reflection, we were able to demonstrate that people want to spend as little time as possible learning about their cancer because cancer is a thief for them, just robs them of everything. [00:07:26] So the last thing we want to do is allow cancer to rob more time for someone who's got a time limited illness. So we worked on a something called guerilla information provision. That is using a whole lot of nudge theory where you can inform and teach people about a health condition, but in the peripheries, and that can be with augmented reality. it can be with fridge magnets, it can be with decks of cards. It can be a whole range of other ways that subtly inform people that it's always at the periphery and when they need it, they can grab it, but it's not [00:08:00] forcing into them a whole lot of, collateral around cancer. And that's what came out with a whole lot of students who have developed all these great little prototypes of board games which built health literacy, but not intentionally doing so, of using augmented reality that allows you to observe from a really high level your entire cancer journey. But you don't have to engage with any of them. You can just marvel at how beautiful and how cool it is and share it with family and friends and say, hey, check this out. [00:08:27] In doing so, you're exposing people to a range of things and you can nudge them in the direction of that. That's one example. Health, citizen driven science is another one. So for example, in the UK, they have trained  normal everyday people to look at mammograms and detect cancer And they get like 96% accuracy after awhile. Yep. So it gives you an idea of when someone comes to us and says, hey, we've got a problem, we'll look at it in different lenses. For example. a provider came and said, well help us understand citizen [00:09:00] science. How do we get citizens to help us out? And then we're able to expose them to a range of things. For example, there is a great company in Melbourne called Transpire who've developed an app where you can donate your phone data or phone processing overnight, and it runs computations from cancer research overnight. And in doing so, they reduce the overall time of producing the data that's required for the research. [00:09:25] So latent capacity, they are the sorts of things that we expose people to and provoke. These are provocations to the sector. So you might come in and say, Hey, I've, here's our problem and we might take you to a completely different destination and more likely with a really unusual partnership where you didn't think of. So for example, we might say Australia Post is going to be the best person to partner in loneliness and isolation because who visits your house every day all around Australia. There's this capability. that's what we're doing. We're grafting in the solutions because the solutions aren't with those that are the [00:10:00] problem custodians. And most healthcare try and solve their own problems. And they marinade in it for years and years. And if you've been to enough health conferences in your time, you'll hear the same stuff repeated over and over again. So that's what we do. Come into the lab. They tell us their problem. [00:10:15] We've got something called the treatment, and the treatment is our design methodology. And it's really unusual. We do, a lot of anthropology deep hanging out. That's how we found out about why you should never give a cancer patient anymore to read because, we mapped a lady, who was 84, and in her home she had 186 pages worth of patient information she had to get through. And we knew that whatever you do, whatever you design, you can't make that pile. So we use anthropology.  Deep hanging out. It's where you shut up and just watch. We also do a, use a Jesuit reasoning method called Causatory, where you descend into the particular, you ignore all of the generalisations that come before and you descend into the [00:11:00] particular, and a good example of that is using chatbots in health. [00:11:04] And lots of people say you've got to be specifically trained, these as highly specialised, you could never push this to code. But all of those generalised principles occurred before chatbots developed. So we need to delve into what chatbots can do and then generalise out from that new beginning. A word for a chat bots, a world full of AI, machine learning. [00:11:25] Pete: [00:11:25] That's going to lead onto my next point because, you're focused on transforming health,  and technology is often seen as the solution to do that. How should we be designing technology to transform health? [00:11:39] Matiu: [00:11:39] We've got to stop fetishising it. There's an absolute fetish for technology and people believe that technology will solve so much of healthcare, but you can have great tech grafted into a crap system that's a crappy outcome and patient experience and our systems aren't ready for the technology. That that's way ahead. [00:12:00] We've developed something called saluto-technical and the soluto-technical approach really marries that salutogenic design principles with new technology. So that's where whatever you design, is it more meaningful for the individual? Does it also respect the ecosystem? And I'll give you an example. [00:12:17]There's mattresses now that can measure your heart rate, and if your heart rate changes, they can send an SMS off to family.  It won't be going to the GP cause he's he or she's never gonna look. So to family, and then family can respond. The tech is beautiful, but if your Chihuahua hops on the bed, you're going to be tachycardia and your family's going to get an SMS saying, hell, what's going on? And it's the Chihuahua. [00:12:38] Pete: [00:12:38] See I get excited by these things and then I think about the practicality. [00:12:41] Matiu: [00:12:41] That's right. So they're for people developed in isolation who don't have dogs. Also, they don't have partners. So if granddad or grandma decided to bring home someone to entertain one evening, and they're having sex you're going to get an SMS saying the heart rates are regular, right? So what they haven't done is had a real [00:13:00] human perspective. Actually they haven't had a life perspective of what it's like to live in somebody's house. And when you introduce technology into a house, it changes the relationships. So what we think is that saluto-technical approach is really mindful of the human, really mindful of the ecosystem. So I wouldn't put any tech that monitors anything into someone house unless its has a purpose for health outcomes. [00:13:24] Otherwise we are so close to data so far from the truth. So I can have everything about you knowing about you, but there's, but then you're isolated and lonely. So we know you're using the fridge. So you're eating, you're drinking, your heart rate's regular, but you're not speaking, for example, cause you've got no friends and you're 84 and your life is miserable. [00:13:44] So they are the sorts of things we try and provoke the sector to do better so that you don't design technology that is beautifully useless. [00:13:53] Pete: [00:13:53] The, concept of so close to data and so far from truth that's almost like this [00:14:00] big mind blowing moment  from my side , I'm, extremely curious about that. We're collecting all this data. and, so much values placed on like, thinking from a health company or a vendor's perspective, it's all about the data play at the moment. How are we going to, extract more data of value from this data or collect more data? What do we do with it all? It sounds like we're not doing enough or the right thing. [00:14:28] Matiu: [00:14:28] You've got ecosystems, health models of care that are really impermeable to it. So for example, at home, let's say with your grandparents, if we put tech in the house, it's giving us a lot of information. Some of it's incredibly useful, but it meets a model of care that's resistant and hasn't transformed itself. So that data doesn't go to the community nurses. It doesn't go to the care workers. So it's all the responsibilities put back on families to manage that data. When you've got data about your grandparent's house and their activity. Then you've, you've changed the power dynamic. [00:15:00] [00:14:59] How much of that do you share when you see that they've been watching TV all day and done no exercise and  your mother phones them and she says, Hey, they're fine. They've had a great day, they'd been doing lots of things and you see the data and they'd been on the, on the couch day. [00:15:12] You changing family dynamics and that's not addressed in the technology that is going into people's homes. So first of all, it, it pushes more responsibility on families. It also meets a care system that doesn't know what to do with it because it hasn't changed its model of care. [00:15:28] There's no tech prescriptions. So if you came to see me with congestive heart failure, I don't prescribe for you a range of, bluetoothed blood pressure machine, scales, some apps, whatever it is, some sensors in the house, none of that goes out with you as the first line. What we do is send a community nurse out to, so you've got this, this model of care that just  hasn't caught up with what the possibilities they haven't transformed itself. [00:15:55] So these, there's that. We're collecting a lot of data and now normally in a hospital, [00:16:00] a clinician will decide and if you like, prescribe or dictate what data should be collected and when. So for example, four, hourly two hourly, 15 minute obs, you know, we are used to doing observations within a particular context. When you put a whole data on people's homes and make them all smart and connected on the person, but also in their environment, there's no way of turning that up and down. So we can, I can imagine getting to a stage where people are palliative, people are dying and you're still recording heart rate and doing all this other stuff that it doesn't matter anymore. And that's where you can be so close to data so far from the truth. [00:16:35] Pete: [00:16:35] Wow. That's pretty crazy. I mean, it changes then. You know, how technology is  developed, how it's solving problems, then we've got so many tech vendors in Australia, and growing globally, everyone trying to solve problems in healthcare, and at least in Australia, then well, you know, it hasn't caught up yet. And a lot of them are backed by private equity or backed by anyone that [00:17:00] that is looking for return on their investment. What do you, what are they doing until then? Do they just keep. developing and hope for the best? [00:17:08] Matiu: [00:17:08] I mean, it's a marathon, it's a marathon journey. Lots of people in tech, vendors and startups in healthcare. I think they jump in and because they can see it. But then they made a system that can't see it because there's lenses and dare I say cataracts in the way of seeing  a future. So I think there's two things there is they their respect for the ecosystem and understanding the maturity of the ecosystem and almost benchmarking the organisations you're working with to understand the maturity. One thing a lot of startups come to me and say is, Hey, we thought we could just deploy and go. But three months later, we're still training staff. We do, we're doing the training, I'm doing the videos, I'm doing the PDF. [00:17:48] Pete: [00:17:48] I've got to go there in person, [00:17:50] Matiu: [00:17:50] Correct. And that's because they haven't understood the digital maturity of that organisation. And Cisco do a great maturity scaling, where you can benchmark, and I [00:18:00] would encourage startups when they go and they get their customer. Before the high fives and the beers, benchmark them on their digital maturity. Go to Cisco's website, find it out and see about benchmarking because you'll get a sense of how much more you're going to do because you're most likely gonna have to recruit a project manager to help with the integration of the technology. [00:18:19] I rolled out virtual reality in a major, major hospital five years ago, and if I did not constantly manage those devices, they would always end up out of battery in the cupboard. So when we walk away, our technology can completely fall over. The one thing also is really work on user experience.  Because clinicians, often will have different ways of working and so it's always worth spending time on the UX of it, but understand that from a procurement point of view, hospitals don't pay for UX. If you're a major hospital and you're purchasing a whole lot of tech, you're going for the cheapest. You're not going for the one that clinicians love the [00:19:00] most because the UX is the best. So that's also about a UX maturity within the sector. [00:19:06] So it's an absolute hard slog. You can either run away now, which I encourage you to just run away and go and work somewhere else. Cause it cause it's hell on earth. It's a blood sport. Or if you're going to hang in there, and watch Game Of Thrones and House Of Cards as professional development because all of those skill sets will come in hand. [00:19:24] Pete: [00:19:24] Nice one. That's so true about onboarding and UX. I mean it's just two areas of such pain that, 9 times out of 10, that's where I'd see most HealthTech or any tech really, but predominantly HealthTech would fall over. [00:19:38] I was reading your bio. As complete kind of left field... You worked with Mother Teresa? [00:19:45] Matiu: [00:19:45] Correct. [00:19:46] Pete: [00:19:46] Really? Like THE Mother Teresa not someone with the same name [00:19:48] Matiu: [00:19:48] When I was 19 I was studying design in Sydney and the Somalian famine was happening. So I'd finished design school and then headed home, and all these starving [00:20:00] people were on TV and I was 19 so it had rather an impact. And I was in a bookshop and I saw this nun on the cover of this book. Anyway, I brought it read it and I wrote her a letter at 19 she wrote back to me and said, come and work with me. So I bought a one way ticket to Calcutta and started working with her in their home for the dying. And also there was, a whole range of stuff like orphanages and soup kitchens and medical dispensarys.  A whole range of things. [00:20:28]I then went to Mexico into Tijuana and lived in the slums and Tijuana and worked with her there. And we ran a soup kitchen and, a feeding dispel like food dispensary, where we had lots of great benefactors in the U S that would donate a lot of, food. And we were supporting hundreds and hundreds of families per week in that environment. [00:20:48] So she taught me a lot about what's very practical, but she also taught me a valuable lesson. She actually made a mistake. She made the mistake of using the poor people as the raw [00:21:00] materials for her expression and her philosophy on life. She robbed them of autonomy because she needed them to be poor and grateful because that fitted into her worldview. And I have always taken that away with me, that wherever I work with marginalised people, that the most ethical thing to do is provide choice. And lots of quality choice. But Mother Teresa didn't provide quality choice. It was either curl up and die in one of our homes with minimal medications, certainly know pain relief because of the belief that suffering is somehow worthy in the Christian philosophy. So therefore she robbed them of choice. And I dare say that's unethical. [00:21:45] Pete: [00:21:45] Sure, wow.  And to go through that at,19-20 years of age, like to go through that learning experience... [00:21:52] Matiu: [00:21:52] It's great, so four and a half years later came back to Australia and, and it was a great formation. I mean, plenty of practical things [00:22:00] just to start. So for example, I run air-con clubs, so when it's hot in Melbourne, then we open up our home to older people in our suburbs so they can come and spend time with our air conditioning. And we have solar panels that works well. What it does is simply reduces heat exhaustion for those people that wouldn't turn on the air-con because they have limited pensions and they're also really concerned about electricity prices. [00:22:21] So when I ran the first air-con club, somebody brought a rabbit because they needed a rabbit cooled in the heat. And so from a Mother Teresa perspective, you just start, you start small, like the micro ambition of her where she just started, picked up poor person that was dying on the street. Found a house to store them so they could at least die with some dignity, and off she went.  And I think she knows scale up better than most startups, because I think she was in like 160 countries by the end of it. But what she did, she scaled up that Calcutta model everywhere. And so when I was in Tijuana, I remember writing a letter saying, you can't take your model from Calcutta and introduce it all over the world when they surrounded by [00:23:00] medicines that could support them. These people shouldn't be dying because you should be giving them antibiotics, or taking them to a hospital sooner. And that's where I came unstuck with Mother Teresa. [00:23:10] Pete: [00:23:10] Oh, damn that's awesome. so what is, as we're winding to the end of this conversation then, looking to the future, say we say we nail it Matiu, what does healthcare look like in 5 or 10 years? [00:23:26] Matiu: [00:23:26] If we nail it, it will be radically democratic. And it will include the third sector. And the third sector is Rotary. It is schools, it is volunteers, it is corporates. It is unexpected people involved. And that includes people like CommBank, Australia, Australia Post, so that they have a legitimate place at the table along with clinicians. So if you had. Stage four colon cancer. That part of your support team would include the community and that would be digitally enabled so [00:24:00] that there are platforms that all of the tech is just a tool for connection. So you would be well connected and it would be really meaningful for you. You'd enter a system that would not traumatize you. Sanctuary trauma is what happens when you go into health care and they're meant to look after you and they don't. You get traumatized. If we nail it, that won't be there. And it's more than just soft furnishing and lighting and some leafery. It's about a whole system transformation that's very, very deeply focused on the individual and their experience. [00:24:31] But that scaled up, so it can not just deliver it for one person, but deliver it for ten. And that it's so ingrained in the model that it can do it for a hundred people every single day. And that's where we need to evolve. And it is organic. It's not just structures getting different parts right and then sticking them together. Healthcare is organic, as we are, and it should be relational. I think there'll be a much greater focus on relational health. So when I [00:25:00] see you as a patient, I'll be asking, talk to me about your relationships, because if I spent all this time fixing your knee, fixing your diabetes, and then I discharge you out into the community, I want a return on investment. And that only works if you've got really healthy relationships. So I see a much stronger swing to relationships and then enabling those around you to support you. And the tech just enables that. And I think with tech, the best way to think about it is we are the artists and the tech is the brush. And we're painting great futures for ourselves, but that we paint what we desire. We code what we desire. And so the tech never runs away. And then we can avoid this ridiculous malignant prophecy around technology and what it will do in health care in regards to everyone's losing their jobs, we'll have these stupid robots saying hello to us, stuff like that. You know, it's, the future will be far more, organically evolving and we will never ever make it. It will be constantly [00:26:00] evolving, and that's the beauty of it. And I think that's why a lot of people stay in healthcare because of the turbulence and the mess of it all, and also the brilliant outcomes. [00:26:07] What we want is to reduce that heroic effort of clinicians who stay over time. There are people now who will stay, so it's  3:30 now. There'll be clinicians who will do three to four hours overtime to get the job done today. We want a healthcare system where they don’t have to do that, and if tech helps, great. [00:26:27]Pete: [00:26:27] The challenge I think as well from,  what you were saying, you're talking about starting small and doing something that that's meaningful in a, in a neighbourhood or like back, to those  Initiatives, and the things that are really meaningful in a relationship perspective, are usually one or quite a small, a little impact. It's, it's then making that scalable is probably where a lot of people get unstuck too. Cause there's all these little pockets of, really good stuff,   and, if technology can enable that scaling, then that's when we start to really, It's some big wins. [00:26:53] So, to close out then, how do people find out more about or get involved with, some of those initiatives? [00:26:58] Matiu: [00:26:58] Brilliant.  So if you [00:27:00] look up onegoodstreet.com.au, that gives you a rundown.  Join our Facebook group, One Good street, and you'll see all the kind of stuff that we do. And some of it is just acknowledging what you already do. So there's nothing new because some of you are out there doing amazing things for older people. You look after a Nona, you do the gardening, you do all this stuff already. [00:27:17] Australia does this in a flood, in a fire and a fun run. We just designing ways to do it more regularly and Australia needs help in scaffolding that; both ways. Patients, we as Australians find it difficult to ask for help. Which is why we end up with lots of lasagna in our fridge when we unwell.And we're like, can someone just change the sheets on my bed because I have broken my shoulder. So we've got to scaffold it. [00:27:44] And so, join One Good Street and check out the Health Transformation Lab. our website we've got, it's fresh. It's very radical. when I look at it, I've been in design for quite some time and normally you get this double diamond kind of shape of [00:28:00] exploratory iteration on that kind of stuff, prototyping... We're way off script. So what I would say, if you're a clinician or a designer or somebody where you never fit in because of the way you thought, then we are going to be in new home. [00:28:13] Pete: [00:28:13] Wow. That's awesome. There's so much to follow up on. It's been, it's been a fascinating chat Matiu, and I look forward to having many more like that in the future. Thanks so much for your time. [00:28:21] Matiu: [00:28:21] Pleasure. [00:28:22] Pete: [00:28:22] Thanks for listening to talking HealthTech. My name is Peter Birch. Go do some stuff on our socials and website. Share it with some people and give us a nice review and a five star rating because it all helps to spread the word and get people talking. Until next time I'm out of here.
November 18, 2019
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24 – Julien de Salaberry, Galen Growth Asia

Julien de Salaberry is the Founder and CEO of Galen Growth Asia, whose mission is to build a sustainable and vibrant HealthTech ecosystem across Asia by scaling digital health innovation through industry partnerships. He has over 15 years of experience in healthcare with leading brands including Eli Lilly, Boston Scientific, Baxter, GSK, Merck&Co., and he has a deep understanding of healthcare in both developed and emerging markets. In 2012, he founded The Propell Group (TPG), a boutique venture investor firm, based in Singapore, which focuses on HealthTech startups and growth companies. Since 2012, TPG has invested in 23 companies including 4 successful exits. In this episode of the Talking HealthTech podcast, Pete and Julien talk about the key trends in Asia Pacific HealthTech, and some of the exciting technologies coming out of Asia solving big health problems.  Julien also deep dives into some of the more macro issues impacting healthtech in Asia at the moment such as the US/China trade war, and the United Nations Sustainable Health Goals for 2030.  
November 11, 2019
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23 – Frank & Lorraine Pyefinch, Best Practice Software

Frank & Lorraine Pyefinch of Best Practice Software are two iconic and down to earth players in the Australian Practice Management System game.   Dr Frank Pyefinch is not only founder of Best Practice, but also originally the founder of Medical Director - the number 1 and 2 practice management systems for Australian GPs today, and have been for many years.   As CEO of Best Practice, Frank brings with him a long and proud history working as a busy GP, and Lorraine as a registered nurse - so together they understand first hand the challenges and needs of the medical community when it comes to software and technology. Overview [02:07] Genie was first created because Frank doesn’t like Mac [02:45] The first PMS in Australia (Medical Director) was created by Frank because the poisons act changed in Australia allowing typed scripts, which included computer generated ones.  [06:38] The break-even point for MD back in the early 90s was 200 sites.  This seemed an ambitious goal at the time. Today Best Practice Software has over 4500 sites.   [06:49] The name “Medical Director” came from Lorraine looking through Job Classifieds in Aus Doc magazine, and liking the attributes of a ‘Medical Director’. [07:58] The original Medical Director logo was created by Lorraine with the kids etch-a-sketch in the back of the family car [08:30] The first copy of Medical Director was sold on it’s launch at the AMA’s annual computer day conference in 1992.   [09:00] In 1994/95 advertisements started to be inserted into the Medical Director software, which subsidised the program heavily. [09:30] In 1999 Medical Director was sold to Health Communication Network (HCN).  Frank and Lorraine went to HCN with the business. [10:30] Frank and Lorraine left HCN in 2003 as they were dissatisfied with the increasingly intrusive advertising being placed in MD to raise revenue.  They sat out their exclusion period in their contract, and during that time Frank went back to being a GP in Bundaberg while writing Best Practice. [12:00] There were no standards for medical software at that time.  If there were, it’s likely the product would never have been built.   [14:00] Frank and Lorraine have seen Medical Software evolve from a text mode dos interface, to a graphical user interface, to the introduction of tables and touch screens.  Now seeing a bigger emphasis on communication, and also now a shift to the cloud, which is driving the development of their Titanium product to be released next year.  [15:07] Frank still does some programming in Best Practice even today, because he enjoys it. [17:34] Some of the government brain waves aren’t clearly thought out, such as the PHN’s collecting data for the QI Pip. [18:55] The biggest cause of support issues for Best Practice are Medicare claims not reconciling due to the archaic nature of the Medicare adapter.  BP is hoping Medicare shift to web services before BP release Titanium so they don’t need to integrate with legacy technology in the cloud. [21:15] During the roll out of the then PCHR, now My Health Record, during the Royal Review, Frank and Lorraine provided the suggestion that Doctors should be remunerated for uploading summaries to My Health Record as it was additional admin work they were not being paid for. [26:51] The BP Partner Program has been launched in order to give partners more controlled access to the BP database so they don’t need to hack their way in, and only get access to what they need - protecting the partner, the patient, the practice and BP.  [31:10] Pathology requests in PMS systems is standardised as SNP and QML, two competitors came together in the early 90’s came to the PMS providers and standardised the format of the forms, which set a format for future pathology vendors.  This didn’t happen with radiology which is all over the place [33:30] The ADHA is making strides towards their goal of interoperability, for example with secure messaging, although is Secure Messaging the best way to go about it, perhaps web services for a central repository would be a more modern way to go about it.   [35:30] Titanium has not been released yet due to the sheer amount of work to build 30 years of product development from scratch into the cloud.  The business was also distracted by recent acquisitions which expanded their reach into Allied and NZ markets. Ultimately all products will be rolled into Titanium their cloud product.   [40:15] BP are soon releasing their patient app, they see it as a future direction for practices wanting to engage more with patients  [44:50] A big consideration for BP in rolling out the patient app was the potential risk of needing to support millions of patients using the app - shifting from a B2B approach to B2C.   Links Talking HealthTech Podcast Talking HealthTech Community Best Practice Software Best Health Patient App Best Practice Partner Program Best Practice Titanium Medical Director  Genie QI Pip PHNs Medicare My Health Record Sullivan Nicolaides Pathology QML Pathology ADHA – Australian Digital Health Agency   Transcript [00:00:00] Pete: [00:00:00] Welcome to Talking HealthTech. My name is Peter Birch, and this is a podcast of conversations with doctors, developers, and decision makers that are playing in the Australian HealthTech scene today. [00:00:12] With me today are two very iconic and extremely down to earth players in the Australian Practice Management System game.  I'm talking about none other than Frank and Lorraine Pyefinch of Best Practice Software. [00:00:23] Dr. Frank Pyefinch is not only founder of Best Practice. But he's also originally the founder of Medical Director, the number one and two Practice Management Systems for Australian GP's today, and they both have been for many years. Dr. Frank Pyefinch is CEO of Best Practice and he brings with him a long and proud history of working as a busy GP and Lorraine as a registered nurse, so together they understand firsthand the challenges and needs of the medical community when it comes to software and technology. Best Practice has dominated the market for a long time as the first choice for GPs around Australia when it comes to selecting a PMS, and I look forward to [00:01:00] finding out why in my conversation with both of you, Frank and Lorraine how you doing?  [00:01:03] Frank:  Hi. Well, good.  [00:01:06]Pete: This is a first for me. I'm actually recording from your office. So had taken it out on the road, which is great. But I, I originally thought I was going to go to Bundaberg, but you've got a few offices I see.  [00:01:16] Frank: We moved from Bundaberg about five years ago , and came to Brisbane because our two children had to come down for university and getting them to go back to Bundaberg was quite difficult. So every birthday and Christmas, it was down to Brisbane. After a couple of years, we decided we might as well just move here.   [00:01:35] Lorraine: The main office is still in Bundaberg, so we've got about 65 staff working there.  We've got four offices all up, so we've got one here in Brisbane with just over 40 staff and another 9 down in Sydney,  and then, over in New Zealand, we've got more than 40 in Hamilton, in the North Island. [00:01:55] Pete: So I always used to say that Bundaberg was the HealthTech capital of Australia, or the Silicon Valley of  [00:02:00] Australian HealthTech.  [00:02:00] Frank: It was certainly in the 90s, , when Paul was still living there and wrote Genie   [00:02:07] Lorraine: We have a funny story about Paul because you see, I clearly remember the night Paul came round to our house. After Frank had first started to show off the original Medical Director, and I remember them sitting in the study and I could hear Paul going "Oh wow, that's really good, Frank". And then he asked Frank the fatal question "does it run on a Mac?" And Frank said, " no, I hate Macs". And so Paul went, "Ya ha!, I'm going to write Medical Director for a Mac!",  [00:02:34] Pete: [00:02:34] As I sit here, I look sponsored by Mac sitting in front of you.  Hey, look, so, there's a lot that we can cover off. Obvious question. You guys have a lot of history in this space. So where do you start? How did this all start?  [00:02:44] Frank: [00:02:44] It really started in the late 8 0's , when Lorraine was doing a bachelor of health science at central Queensland uni, and so we had to buy a computer for her to do her course, and I got interested in it. And [00:03:00] started using it for a little database projects at home, like watching the rainfall every day and coding what bottles of wine we had in cupboard and things. [00:03:11] And around about the same time, in about 1989 the Queensland Government changed the poisons act to allow prescriptions to be typewritten , as opposed to handwritten. And of course, type written also included computer generated. And so I thought this was really neat because I had something like 25 patients in a local nursing home. [00:03:33] And almost every week I'd get a list of prescription requests for them, and I could sometimes sit for an hour after I'd finished at six o'clock at night writing out prescriptions for the nursing home, and I thought if I could put all these patient's names into a computer, into a database. And then put the drugs in against the names. [00:03:55] I'd be able to just go through and tag which ones I wanted to print and print them out. [00:04:00] And so I did that and started using it at work.  [00:04:04] Pete: [00:04:04] When was that? There was back in the 80s?  [00:04:06] Frank: [00:04:06] it was about 89 / 90 when I really started.. And then I started using it day to day with my regular patients as well, because once I've written that in, it could write scripts, it didn't have to be restricted to the nursing home patients. So I bought a computer and put it on my desk with a dot matrix printer. And in those days we had to supply our own prescription paper, which I had to get printed and so I started using it for all my patients. Then one of my partners started using it too, and we actually networked it by putting a cable up through the ceiling and down the other side and into his room. [00:04:43] And so we had a little network of two computers and progressively it just grew from there. And I started putting other things in. I got a list of PBS medications from the pharmacy next door.  The pharmacist had written his own computer program for [00:05:00] point of sale, and so he gave me a big list of all the medications with their PBS listings. [00:05:05] I was able to use that to create pick-lists of drugs and so on. And once I had that, it was possible to use that data in other ways, so I put things like listing allergies, and then I could cross check between the scripts and the allergies and it just grew. And yeah. Progressively, we added more and more things, and over the early 90's, through 90 to about 92 it became what was ultimately Medical Director the first release.  And how Medical Director really came about, was that a GP in Narrangbar, which is just North of Brisbane, heard about the fact that I was writing computer generated scripts and he was really keen to do the same. So he contacted me and said. Can I have a look at your program? [00:05:50] So packaged it up onto a three and a half inch floppy disc and posted it down to him and he put it on and played around with it and said, you got back in touch and said, this is amazing. [00:06:00] This is just what I've been looking for. There's nothing else like it anywhere in Australia. And he said, you should be selling it. [00:06:06] And I thought, hmm, I'm a GP. I'm not a sales person or a computer expert. It was just a hobby really for my own use. But we had a chat about it and decided..  [00:06:21] Lorraine: [00:06:21] I went to TAFE and did a short course on how to write a business plan because I thought we'd better have a business plan. They were  very popular back in the 90s so I wrote that business plan. I remember coming home to Frank one night from TAFE and saying very proudly: "so I've worked out our break even point, we have to have 200 sites to break even. Okay. And Frank said, Oh, that's a bit ambitious, isn't it? [00:06:43] [00:06:43] Pete: [00:06:43] How many sites do you have now?  [00:06:45] Frank: [00:06:45] Four and a half thousand  [00:06:49] Lorraine: [00:06:49] Medical Director was interesting because even the name. We came up with the name, I like to say I named the babies in the family, but we came up with the [00:07:00] name because at the time there were a lot of really gimmicky names, you know,  [00:07:04] Frank: [00:07:04] Medi-mouse. [00:07:06] Lorraine: [00:07:06] I was actually flicking through Aus Doc magazine and got to the classifieds back. And they had all these ads looking for a Medical Director, and I was reading the attributes of what a Medical Director was, and I thought, yeah, that's actually something, responsible, in charge, reliable, all those sorts of things. [00:07:32] So I thought, well, that's the kind of this kind of image we thought, something that helps the practice and to make it more efficient, just even handwriting, because there were a lot of concerns about the medication errors and just being able to have a type written prescription, just removed any ambiguity over what of handwritten script might've might have seemed to whoever was dispensing. So that's sort of where it started. The logo, the MD logo, [00:08:00] I was sitting in the back of the car with the kids etch-a-sketch when we were coming back from holidays. Came up with the MD, the original, they don't use that one anymore.  [00:08:10] Pete: [00:08:10] They've still got the name though. [00:08:12] Frank: [00:08:12] So we started selling it in 1992. And in fact, we had a table at the AMA's annual computer day that they used to have back in those days. And, we were in a corner with a table and we had a printer and we were actually printing scripts on fake sample script paper, and we sold the first one on the day. [00:08:34] At the at the trade display, and that was September 92 and basically it just took off from there and I think 94 we had passed out 200 site limit to, to break even, and I had to take increasingly longer periods of time away from the practice. And so I ended up in about 94 or 95, we teamed up [00:09:00] with some advertising people down in Sydney, and that's when we started putting the ads into Medical Director, which subsidized the program quite heavily. [00:09:10] It was never free. People keep telling me that. We used to give it away free, but we never actually did, but it was heavily subsidized by the advertising. And over the period through 95 to 99 we build up to about 1500 sites. I think it was at that time, we sold the business to health communication network and we worked there for four years, but during that time I didn't do any general practice, and by the end of that time I thought we were starting to lose touch with the coal face, and at the same time we thought the product was being pushed in directions that we didn't want to see it going. In that it was being used as a cash cow with increasing amounts of advertising and more intrusive advertising  [00:09:54] Lorraine: [00:09:54] When it was our business, Frank used to have pretty tight editorial control over [00:10:00] where and how many ads appeared, and so it was more of an exclusive spot at the pharmaceuticals paid for and we disagreed with, I think, the way that, that seemed to be a lucrative revenue. stream for for the business  and we didn't agree with what  [00:10:17] Pete: [00:10:17] Yeah I mean, you obviously can't do that at all now.  [00:10:20] Frank: [00:10:20] No, no.  It went from being the customers, being the doctors, to the customers, being the drug companys, which was not what we wanted to see. So in 2003 we both left and then had a year to sit out in the exclusion period from my contract. And during that time, I went back to general practice 12 hours a week in Bundaberg. And we decided during that period that there was still room for someone to come in and produce a product targeting doctors that had no advertising in it. And so that was why we started working on BP.   [00:10:56] Lorraine: [00:10:56] And by then, our old product Medical Director  was the market [00:11:00] dominate...  [00:11:00] Frank: [00:11:00] It had 85% market share at that time. [00:11:03] Lorraine: [00:11:03] So it was, it had gone in that space of less than 10 years from probably less than 5% of doctors using computers in their surgery to being the norm for the vast majority. So, I mean, ultimately patient safety, by the fact that, prescriptions will legible had improved remarkably in that time. [00:11:24] Frank: [00:11:24] And I mean, we've added so much allergy checking, interaction, checking disease interaction checking. So there was a lot of patients safety sort of features built into the product. And it actually reached a point where at one point the medical defense people were saying that if you weren't using a computer for prescribing, then you probably weren't practicing to the standard that is expected at the time. So if you had a misadventure due to with the handwritten script, you would probably lose the case.   [00:12:00] [00:12:00] Lorraine: [00:12:00] I suppose we look back on it now, there were no standards for software in Australia at that time. They really aren't now, Frank created the standard, I suppose, he set the bar. If there had been standards in place, it might have actually been more difficult to do what we do. Because the way you look at some of the government mandated work and think, well, we probably wouldn't have designed it like that. [00:12:27] Frank: [00:12:27] Well, it was very much designed by a clinician, and that's why it, I think took off because the workflows were very intuitive and very natural to the clinicians.  Once they started using it, it really improved their efficiency, improve the note-taking, improved patient safety. There was all positives.  [00:12:48] Pete: [00:12:48] It sounds very much designed to solve a problem rather than designed to show off some fancy tech.  [00:12:54] Frank: [00:12:54] Yeah. It was very much from a user and that's when I wasn't working in general [00:13:00] practice during the HCN period. I started to feel that it was losing some of its relevance because it wasn't keeping pace with what clinicians were using. [00:13:11] And so while we lived in Bundaberg, I always working 10 hours a week. I did that for 10 years until we left in 2014.  [00:13:24] Pete: [00:13:24] So, you know, you, you've built it up to, to what it is today, and your,  , there's a lot of people walking around in this, in this office, and you've got other offices as well. [00:13:31] No doubt. You've.  paved the way and kind of set the pace for a lot of people, but you've also had  to keep up with we the industry and everything that's happening around it and use a needs and just general advancements in technology. It's a very big question for  people with such a vast experience, but what would you say some of the biggest things that have changed in that in that time period, from when you first created the thing to now?  [00:13:54] Frank: [00:13:54] When I first created it, we were using a text mode dos [00:14:00] interface where everything basically was done by typing. There was no mouse. There wa s, none of the sort of touch screens or any of the voice activated stuff that you see today [00:14:13] Pete: [00:14:13] You didn't say, Hey Siri... [00:14:15] Frank: [00:14:15] Couldn't do that. Back in 1990. So we've seen it move from that to windows to becoming a graphical user interface. We've seen the introduction of tablets and touch screens and all the rest of it. We've seen much bigger emphasis on communication, which is something that's still evolving with secure messaging and that sort of stuff. Now we're seeing the move to the cloud, which is why we have so many people in the offices that we have.  Redeveloping. obviously, for the cloud, it has a whole raft of issues that you didn't have when you had an office based solution. And the security is obviously a major issue. [00:15:00] We've got quite highly paid people working on the design and the architecture to make sure that we get it right. In the old days, I did a lot of the programming. I still do some, but only on the legacy product because I don't understand the new technologies well enough to know that we'd be doing the best job possible.  [00:15:18] Pete: [00:15:18] I didnt think you'd do any programming at all nowadays?  [00:15:21] Frank: [00:15:21] I enjoy it, I love it. That's why I started doing it in the first place was because I really enjoyed it. So yeah, so I still do a bit of work on it. I do have a few special projects. I do a bit of decision support work along with some of the pathology labs. I like to keep working on the actual program, but I'm not doing any work on the cloud version, it's all young guys who have much sharper brains than I do  [00:15:51] Pete: [00:15:51] We will get into cloud in a bit too, because I want to cover off a little bit on that , but just back to the needs of the customers being the  doctors, the clinician, general [00:16:00] practice, like today, what do you think of the big things that GPs need a hand wave or, are some of the biggest challenges that they face? Or just generally the environment in which we're in, which is creating challenges for them. [00:16:14] Lorraine: [00:16:14] think there's certainly been a shift towards more corporatized medicines. So there's a lot of doctors that are working as employees of contractors to do the surgery. We certainly started in an environment when most practitioners owned their own surgery or were in a group practice.  So there's changes along there. A lot of them aren't decision makers anymore. [00:16:35] So, you know, there's a different set of needs for non-practitioner owners. Certainly there's been, there's financial issues in medicine these days. For a long time, there was no increase in Medicare rebates, which meant that , for a good number of years, the income that  doctors could generate was limited. those challenges, I think, are always there. This aging, [00:17:00] of doctors  [00:17:01] Frank: [00:17:01] Increasing  chronic disease  [00:17:03]Lorraine: [00:17:03] Managing chronic diseases and other thing s, there's more emphasis on, it'd be interesting to see how PHNs go with that. There's still a lot of question marks around data security  [00:17:15] Pete: [00:17:15] That's all linked to the QIP isn't it?  [00:17:18] QI Pip Yeah [00:17:20] Lorraine: [00:17:20] QI Pip Yeah. I mean, a lot of it hasn't been clearly articulated, so, you know, it's a bit of a work in progress.  [00:17:28] Frank: [00:17:28] I mean, government often come up with brain waves that aren't clearly thought out, and we've seen it with the QI PIP where they using the PHNs to collect the data. [00:17:45] So there's a lot of, not distrust of the PHNs, but not all GPs are willing to give the PHNs data, whereas they'd be more inclined to upload it to a central repository that was directly managed [00:18:00] say by the department of health or, or someone like  [00:18:02] Pete: [00:18:02] that [00:18:03] I mean the funding model in Medicare and everything around that space. [00:18:07] Is there any thoughts you've got around, any progressions that have been made, particularly around technology?  There's a lot of people that have thoughts on how Medicare is supporting the changing needs of patients or clinicians or the way that healthcare is delivered.  Is that impacting you in any way? [00:18:21] Frank: [00:18:21] Medicare itself is really just an insurance organization. So the claiming  we have automated within Best Practice as best we can, it is all done through a little, what they call an add that to. Which is quite old and it's not even, I don't think it's been upgraded for four or five years now. So they're not terribly forward moving. They have been talking for some time, the adapter has a lot of issues and we've had to do some pretty tricky programming to get the Medicare claims to reconcile at times. And it's one of our biggest [00:19:00] support issues and that we have from practices is. W wanting to know how they can get the Medicare to add up between what they've claimed that they've actually received.  They have been talking for years about replacing the adapter with web services, which is a much more modern way of transmitting data to and from Medicare, but it hasn't happened yet. We're hoping that it will happen in time for our cloud program because we don't really want to implement the adapt to in our modern program because talking to those sort of legacy products is actually quite difficult sometimes and trouble prone, which is then going to cause us more support issues. So we'd rather they'd move forward, but they've been very slow. Medicare and not pushing anything really. They're very reactive.  [00:19:59] Pete: [00:19:59] What about, [00:20:00] dare I say My Health Record? I think I've,  got to a point in this podcast where I haven't asked one question about My Health Record.  But I'm gonna ask you guys about My Health Record and, whether it's your take on it or what's needed to increase uptake of it or how that's kind of working , what kind of thoughts have you got around that space? [00:20:18] Frank: [00:20:18] I personally, as a clinician, was quite keen on the concept of My Health Record was, the original cases involve issues where people were away from home on holiday or whatever and got sick and they full record would be available to a clinician at that location. People were admitted to a hospital and unable to give a history if they were unconscious after a car accident, that sort of thing. The hospitals would be able to look it up, so there's lots of good that clinician could see in it, but the implementation has probably let it down. When they did the, was it the Royce review? [00:20:58] Lorraine: [00:20:58] Royal.  [00:21:00] Richard Royal.  [00:21:01] Frank: [00:21:01] Royal Review about four years ago now, after it had been released for about a year and the uptake was very slow. He, was commissioned to basically write a report saying why was this the case and what could be done to turn it around? And that's when they renamed it from PCHR to my My Health Record. Like that was gonna make a big difference. That as part of his report, he interviewed a lot of people who were involved with it, including us. And. We gave him some suggestions for increasing uptake. And our biggest suggestion was that the GPs get paid an extra item number for curating the online health record, because it does take a couple of minutes at the end of a consultation to check that the health summary, shared health summaries up to date and accurate, and then to upload it. [00:21:55] And if you see 40 patients a day and you put an extra two minutes onto every [00:22:00] consultation, that's 80 minutes a day of unpaid work. And at the time, the health minister. Well, I think it was Nicola Roxon said that while it might push the level B consultation to a level C, and that was fine if that happened, but in most consultations it doesn't. If you've got a 10 minute consultation and you add two minutes, you don't go from a B to a C, you stay a B. So essentially GPS were being asked to do work that they weren't going to be paid for. And in the current climate and the climate at that time, no one had time to do extra work. And the GP is the person who actually has least to benefit from the My Health Record because they have all the data in the desktop system already. [00:22:40] So curating it and uploading it is of no real value to them personally. So it's good for hospitals, it's good for paramedics, it's good for occasional visiting GPs,  if you're visiting somewhere else, but for your own regular GP, that data is already on his system. So being on the, My Health Record is of no [00:23:00] great value. [00:23:01] So I think, they're not going to get uptake until they can sort that out. Basically. But I mean, it was also flawed in the sense that it was a very document based architecture that they used. So everything that gets uploaded is a like a PDF basically, and that gives it no flexibility. You can't do anything really clever with the data. All you can do is just look at the documents. You can't graph the data pathology results go up and they can't, you can't use that atomize data that you can do with ones that come into your local system. So it's not as flexible or as useful as it probably could have been. And they recognize that and they're in the process of redesigning it, but we'll wait and see what they come up with.  [00:23:49] Lorraine: [00:23:49] I mean, it's always an ongoing challenge with government dealing with new programs and things like that. Often the people that are making these announcements, you know, there's been no design behind it. It makes [00:24:00] it really difficult  from a developer's point of view to actually understand what they're trying to achieve and how they're going to get there. And often, there's very little input into, into those specs. So from an industry point of view, I know MSAA spends a lot of time trying to, trying to encourage more discussion with, um, with developers. [00:24:20] But I mean, we all We also see from a patient's point of view with regard to My Health Record, we think that, for example, our app that we're releasing in the next couple of months, Best Health, you know, that gives the patient a copy of the health summary, all of the key things that they would need to know. [00:24:35] So if they are on holiday and need to see a doctor, they've got it there anyway. So it's probably more convenient. In that format.  [00:24:42] Frank: [00:24:42] Doesn't help if you're unconscious after a car accident to get into your phone. Yeah. Phone is probably lost in the crash. And, um, even if it wasn't, no one knows you pin  [00:24:57] Pete: [00:24:57] Well, [00:25:00] that's interesting.  what about partners? There's all these other vendors that focus on a very niche kind of area and you guys are the central hub for information. Everyone wants to play with you, I guess, because that's how they engage with their target market and also, hopefully leverage some of the information  there to ultimately improve patient outcomes. You've had a bit of a ramp up or at least I've seen work on your partner network and focus on that recently, so it seems like it's a big interest for you right now? [00:25:28] Frank: [00:25:28] It's complicated. We've got something like 300 or 400 people who want to interface to was one way or another, or have or want to, and that was becoming unmanageable for a start. But then also some of the people who already were interfacing, were doing things in a slightly less than perfect way, I'll say. And so as part of the partner network, we've given them more controlled access. [00:26:00] So that they don't need to be, in a sense, hacking the database for their own purposes. We'll give them controlled access to what they need and keep them away from what they don't need. Because if you've got an online appointment booking system, you don't really need to be reading any clinical data at all. And then so the partner program tightened up and standardized things so that it was all much more secure because obviously patient privacy and the privacy act has changed and there's mandatory data breach notification and stuff all became real in the last five years or so. And so we had to make the program keep up with that. [00:26:41] And as part of that, the tightening up of the security layer has that we've under done in the last couple of releases was necessary.  [00:26:50] Lorraine: [00:26:50] Yeah.  I mean, we've always been open to Engaging with,  people who have niche products that we don't do. I mean, we stick to our knitting, [00:27:00] we don't think we can be all things to all practices. [00:27:02] I mean, that's the interesting thing about general practice. They're so diverse and the needs are all very different. the way they run their businesses is all very different. So you can't be all things to all people all the time. Is the old saying, so we don't object to that at all, but, we have to be very confident that we know exactly what those third parties are doing and why, how... Because we are allowing them to access that info. Well, not us, but the practice does, and we've got to do whatever we can as vendor to make sure that our customers don't get themselves into any tricky situations. So the more you can protect the customer from making a mistake, the better. [00:27:43] Frank: [00:27:43] Yeah. I mean, it's a hard balance. In some ways. We have always looked at the, the data belong to the practice. So we've always given them the ability to access it and allow third parties to access it. But some of the third parties have sort of taken [00:28:00] advantage of that to do things that would never really intended. [00:28:04] And the practice has not always known what was being done with the data. So as part of our practice partner program, we now have a contract where they have to agree not to use any data for purposes other than  [00:28:18] Lorraine: [00:28:18] other than what has  [00:28:19] Frank: [00:28:19] been signed up for.  [00:28:21] I mean, that's a small protection that it's just a signing a document, but at least we've got something in place. Whereas before we had nothing. And so. t's a difficult balance between giving people access to data and not giving them too much access  [00:28:39] Pete: [00:28:39] Need to find that right balance.  so I surprisingly get asked, a fair bit, from, vendors that might have been developing something on how they can integrate with more practice management systems or can integrate better with the Is there,  I can put some contact details of the, the partnership program, for best practice in the show notes, if that's would be good to you way. [00:28:57] Yeah. Easy.  [00:28:58] Lorraine: [00:28:58] I'm surprised they [00:29:00] haven't already spoken to it.  [00:29:01] Pete: [00:29:01] So I think sometimes it's, you know, you get lost in the way and how to do things [00:29:06] Lorraine: [00:29:06] It's funny. You know, you hear all these. Buzzwords,  connectivity and, secure messaging and all that sort of stuff. [00:29:12]I mean, we look back and over the last, you know, 25 plus years, we've been involved in every single,  trial for discharge summaries from hospitals, for example. And a lot of those trials were great. They were so successful, but they never proceeded. the ecosystem for health is quite complex. [00:29:28] And unless. If you're talking about connectivity and unless you get, a lot of them are big overseas vendors, that have hospital systems and and system administrators within the health department themselves. Unless there's a will there to proceed with that kind of thing. It makes it very difficult. [00:29:44] And yet there's so much money spent in the public health system, tertiary care, when in actual fact most of the interaction on a day to day basis is in general practice  [00:29:55] Frank: [00:29:55] State based public hospitals seem to forget that general practice [00:30:00] exists basically.  [00:30:02] Yeah ok,  [00:30:02] Pete: [00:30:02] Well  [00:30:03] Lorraine: [00:30:03] it's not the remit, but  [00:30:05] Frank: [00:30:05] it's not, I mean, it's this sort of crazy idea we have of having a federal health system that runs primary care and then a state based system that runs tertiary care. [00:30:15] And it's different in every state. They use different software, different systems. sometimes in the past, even between the hospitals in one state, they've used different systems and although that is gradually becoming less of an issue. Yeah.  [00:30:30] Lorraine: [00:30:30] I mean, we like to, we like it when there's a national approach and they do it once and everyone uses the same format. [00:30:37] Frank: [00:30:37] Unfortunately, we're facing the safe script thing for the real time prescription monitoring where every state seems to be going to go at sign way and use a different method for tracking real time prescriptions. Let's  [00:30:51] Pete: [00:30:51] That makes things easy for you...  [00:30:52] Frank: [00:30:52] It doesn't make things easy at all! And it's just typical of the way governments seem to run in this [00:31:00] country. [00:31:01] Lorraine: [00:31:01] It's really inefficient from that point of view. I look back in the mid nineties two of the largest pathology companies in Queensland, so we had Sullivan Nicolaides and QML, which is Queensland Medical Laboratory.  They were really strong competitors, and there was a big divide between them, but they both got together and stumped up some cash and contacted the PMS software vendors, around at the time, including us at Medical Director and, said, we're going to do pathology results. And also we're going to standardize the way that  requests are made. And so they came up, to their credit ,with the same format of the form. And then whenever any other lab from any other of the state would contact us, we'd say, this is the format for the form, you've got to use that. And so suddenly pathology, we're all using the same format, and it was so simple. Whereas radiology is all over the shop cause they all still have their own,  [00:31:56] Frank: [00:31:56] particularly in early nineties, most [00:32:00] radiology practices were just sub double digit numbers of radiologists and they didn't have the big conglomerates. [00:32:08] Whereas the path labs have always been quite large and therefore, and there's not so many of them yet, and so it's easier to get them to come to some agreement.  [00:32:18] Lorraine: [00:32:18] So I suppose after all this experience in the industry, our advice is do at once. Do it well. [00:32:25] Right. [00:32:26] Frank: [00:32:26] Sadly it's not happening though. Real time prescription monitoring is looking like being a bit of a nightmare. [00:32:32] Lorraine: [00:32:32] And, and also PHNs, you know, they're all wanting data, but they're all ultimately collecting the same sort of data for the federal government. It'd be terrible if all they all decided they wanted it. It in a different format. It's kind of make it. The life of all software vendors, really  difficult, you know, where it's the same information really. [00:32:52] Frank: [00:32:52] We've seen a bit of that in New Zealand with the PHO's collecting data, right? Even  [00:32:58] Lorraine: [00:32:58] though they're all collecting  [00:32:59] Frank: [00:32:59] the same [00:33:00] stuff, but they all have different formats and different ways of transmitting it.  [00:33:05] Lorraine: [00:33:05] And the overhead, from our point of view is quite costly. So you don't want to do that. [00:33:10] There's no need to do that.  [00:33:11]Pete: [00:33:11] You're talking earlier about Government  institutions and associations looking at the ADHA, the Australian Digital Health Agency,  and putting it around the other way. what are the things that practice management systems can be doing to be helping the ADHA in their big quest for the big buzzword interoperability. [00:33:28] Frank: [00:33:28] They have made some, some strides towards that, especially in the last couple of years. And I know Tim Kelsey made secure messaging one of his priorities and we have been involved in the trials that they did one or two years ago which have resulted now in  a further round of funding. [00:33:47] For  all of the vendors to implement the new work. And so there is progress being made. I guess my thought though is secure messaging really the best [00:34:00] way to be doing it. And should we be looking to something like the. Prescription exchanges where they use web services to put documents into a central repository, which then can be accessed by different people. [00:34:13] So say a referral to a specialist rather than going point to point with secure messaging could be sent centrally and then downloaded by the specialist or by one of a group of specialists that the patient decides is the one that they want to go to. Yeah. I mean, secure messaging is coming. But whether it's what we really want, I'm not entirely certain. [00:34:37] Lorraine: [00:34:37] The directory is always been the sticking point because they were, there was no national directory to make sure you  [00:34:44] Frank: [00:34:44] Every secure messaging  company has it's owndirectory, and they didn't communicate. It makes  [00:34:49] Pete: [00:34:49] it hard to, to connect with the whole point. So  [00:34:53] Lorraine: [00:34:53] that's work being You know, I'd done now district that a federated one. [00:34:58] That's good. That's  [00:34:58] Pete: [00:34:58] Good. Look, lastly, [00:35:00] to wrap things up, I'm looking at what you guys are working on because there's a lot of  people out there working at the best practice office here on your new thing coming up and, I'm glad, that you mentioned cloud before because Titanium has been on your website for a long time. [00:35:14] Frank: [00:35:14] It's  [00:35:14] Pete: [00:35:14] been, there's been a lot  [00:35:15] Frank: [00:35:15] of construction for a long time.  [00:35:18] Pete: [00:35:18] So it's an interesting looking at cloud in practice management land. It's, is that a deliberate strategy from you guys of kind of seeing how things play out or understanding what the market needs, or is it just about building like the right thing for  [00:35:33] Frank: [00:35:33] the market [00:35:34] I think there are a couple of things. One is that when we started the titanium project, we weren't really designing it for the cloud. We were designing it as a web application, but not specifically as a cloud application. And so about two years into the project, we kind of changed direction of it. [00:35:53] And as I said, the security and  the, sort of concerns in the cloud are quite different to what we [00:36:00] were originally doing. So it changed direction halfway through, but the other issue that's holding it back a bit is the sheeramount of work that needs to be done to be able to fully replace Best Practice.  It's a really rich, functional piece of software, which has taken ultimately nearly 30 years to get to where it is if you count the Medical Director time as being a sort of  [00:36:25] Lorraine: [00:36:25] precursor first run. [00:36:30] Frank: [00:36:30] So just getting that functionality takes time. Unfortunately practices in different ways use every bit of functionality that we've given them because we put it in there for a purpose. And we've seen that the practice needs this or that, and so we've put it in and we can't take it away from them. [00:36:50] So getting to that level of richness where we can actually move people from BP premiere to Titanium is just taking a long time. We [00:37:00] also, in a way, got distracted a bit when we took over the Houston business and took over vip.net and Ultimately bought BP allied, which used to be called My Practice because there was a lot of catch up work that needed to be done on those products to get them to our level of quality. [00:37:20] And. We've done that, we've achieved that, but that did divert resources for a couple of years into work that we hadn't originally anticipated doing. And I mean, sure, we gained some resources when we took over Houston, but,  it was a bit of a diversion for a time. Ultimately, those products are all going to be replaced by Titanium, so we have to include New Zealand, we have to include Allied all into the Titanium, work load, which again, adds time. So it's, it's just slow.  [00:37:53] Pete: [00:37:53] So that, that'll, that'll cover tran Tas...  [00:37:57] Frank: [00:37:57] yeah.  [00:37:57] Pete: [00:37:57] Yeah.  [00:37:59] Across the [00:38:00] dutch.  [00:38:00] Lorraine: [00:38:00] Yeah,  [00:38:01] Frank: [00:38:01] that's right. I mean, yeah, we pretty,  [00:38:03] Pete: [00:38:03] that's a  valeant effort in itself. Just covering to  [00:38:06] Frank: [00:38:06] aim is ultimately to only have one product, but through  configuration and preferences and whatnot, we can, make it appeal to GPs,Allied Health and Specialists. [00:38:18] And we do see that some of the allied health may need a lot less functionality than the GP practices use. So it may be that we actually release a sort of Ttitanium for allied health before we release titanium for GPs. [00:38:35] Get  [00:38:36] Pete: [00:38:36] That's  [00:38:37] Frank: [00:38:37] a  [00:38:41] Pete: [00:38:41] valeant effort in itself just to be able to do, to cover all of those needs. [00:38:47] It's, it can stretch, you know, many kilometers wide and you only get it a couple of centimeters date in covering all the needs of not just GPS, which like you say, 30 years of, of, of expertise. That's, that's. That's why [00:39:00] you are where you are. Um, but to build it again from scratch and then include specialists in  [00:39:05] Frank: [00:39:05] an allied The other issue is that during the time that we're working on it, we still have to maintain the existing products because they, people are using them. [00:39:18] Things are changing at have asking for work to be done on the secure messaging and so on. And we can't stop doing that. And so BP premiere is getting richer and titanium is, the workload is getting bigger with every passing day. So. That is also a bit of an issue. Amazing.  [00:39:38] Pete: [00:39:38] Well, look, I, I'm not going to keep you too much longer from all of that work that does need to be done. before we bail, are there any parting thoughts or any kind of final on or things that we didn't cover off?  [00:39:47] Frank: [00:39:47] Um, we didn't talk much about the app. I don't know if  [00:39:51] Pete: [00:39:51] you tell me more about the, Cause you've got a patient app that's is being worked on. [00:39:56] Frank: [00:39:56] It's actually  been out  [00:39:57] Lorraine: [00:39:57] trials for you  [00:39:59] Frank: [00:39:59] for months [00:40:00] in a small number of sites for user testing. And it's proven to be quite popular in those sites. So we're actually looking at a full launch in October, the first release of the app includes It's all about communication between the practice and the patient. [00:40:22] We see that as being a bit of a future direction and the practices and patients will, um, be more easily able to communicate. So the way we've designed it. For example, um, when a GP checks a result, they can directly from the checking results screen from the inbox, they can send a message to the app, which goes securely, and the patient will get a notification on their phone, but they will have to have the pin numbers and whatnot not to get in and read the message. [00:40:55] So it's much more secure than SMS. And so we'd be using it for [00:41:00] appointment reminders, we can use it for actual reminders for things like that. cervical screening and what not. We can use it to inform people of their results. We can use it to send documents and in particular health fact sheets, patient education material, appointment reminders. [00:41:21] Ultimately though, we're aiming to do things like, prescription ordering. So repeat prescriptions. Requests for specialist referrals. If the people don't really need to be seen, if it's a routine annual ophthalmology review or something, and it'll be optional for practices as to how far they take those things, but it gives them the, the option. [00:41:49] So it's another option in communicating. I mean, people don't want to send letters anymore because it's way more expensive than sending an SMS and the patient app, the [00:42:00] communications costs from it will be much less than even SMS. So it's giving  practices a better way of of doing things and a more secure way [00:42:11] Pete: [00:42:11] Are practices asking for an app because there's a few apps out there that do, I guess a similar thing on the, surface of what you've described. [00:42:21] If  [00:42:21] Frank: [00:42:21] They do, we think this kind of rolls it all into one easy app. I mean, ultimately it will. Well, it will allow you to make your online appointment through the practices online appointment system. It'll be a kind of, you get a message from the GP to say, I want to talk to you about your results. You can immediately on the same app. [00:42:46] Make your appointment. And then you get the reminder come into your app a day later. Whenever the picks appointments do, you can check in at the front desk. Again, if the practice don't want everyone to be physically seen by the receptionist. And [00:43:00] some practices insist on that. There are others that use checkin kiosks. [00:43:04] So this will essentially replace a checking kiosk, cause you can use it, the app to check if you have  [00:43:11] Lorraine: [00:43:11] it doesn't restrict patients from. Seeing more than one practice. And the reality is, is that, you know, a lot of people don't always have, you know, they might have a family GP, but they might also use a, you know, bulk-billing clinic when they go and get a sick certificate or something like that. [00:43:27] So  [00:43:27] Frank: [00:43:27] some people have one in town, me at work, of course, and then one out the  [00:43:32] Lorraine: [00:43:32] home. So, so if they're using, if those surgeries are using best practice in theoretically, um, the, the patient will be able to register it both, but nominate one as their main one, but then they'll consolidate anything that's been, you know, if, if they've been diagnosed with something at one, it'll actually update their app. [00:43:52] Frank: [00:43:52] Ultimately, when Titanium finally makes it out into the real world, you could have your physio and your [00:44:00] podiatrist everyone on the way. Can all be in the one app, so you don't need an app for the physio and an app for the ophthalmologist and two apps for the General Practices, which was originally when we were discussing the, the app that was an option was for us to sort of white label it so that the practice could put a sign in logo on the front and every practice could have an app that interfaced. [00:44:23] But when we thought about it and how people might use it, it made more sense to have just one app with our branding on it. And allow that to have multiple surgeries to connect.  [00:44:35] Pete: [00:44:35] And that'll be a bit of a shift for you too, because if it's going to be something that's, that's patient facing with your branding on it, that's new for you guys to  [00:44:44] Frank: [00:44:44] It's new for us [00:44:46] I mean, we've discussed at length the issues of supporting patients because in the past we've only ever provided support to. And practices and users. So the implications of having [00:45:00] potentially 12 million people, um, using the app, that won't happen, but even 1 million, it's. If they have a minor problem, it's a lot of support. [00:45:11] So that's why we did a sort of restricted release before doing the full release and to try and make certain that there's no issues that are going to come back and become an unmanageable problem. And at the moment it's looking good. So we're happy to release it in October  [00:45:31] Pete: [00:45:31] So much happening. A lot of new innovations a lot of, history there too, so much to, to digest. I'll put some links and some information in the show notes of the podcast. Frank and Lorraine, thank you so much for your  [00:45:44] Frank: [00:45:44] Thank you [00:45:44] Pete: [00:45:44]  [00:45:46] Thanks for listening to talking HealthTech. My name Peter Birch.  Go do some stuff on our socials, visit the website, share it with some people and give us a nice review and a five star rating because it all helps to spread the word and get people talking.   Until next time I'm outta here. 
November 4, 2019
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22 – Maree Beare, Wanngi

How many places are your healthcare information kept? Wouldn't it be great if you could view it all in one spot? Healthtech start up Wanngi is taking on the bold journey to attempt to do just that. Maree Beare is the Founder of a HealthTech startup called Wanngi, an online health wallet that is implementing a social movement to empower people with their own health information. Maree was recently recognised in the top 50 list of Women leading Startups that are disrupting Healthtech  In this episode hear more about Wanngi and what they are trying to achieve, the benefits of consumer generated data in healthcare, and the challenges of implementing and integrating a start-up healthtech in Australia.  
October 28, 2019
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21 – Adam Meredith, Migraine Stopper

Dr Adam Meredith is the CEO, Founder and Inventor of Migraine Stopper, a device that turns off migraines.   Adam is a Chiropractor by trade, with his own group of practices known as the Spine and Health, a Posture Based Chiropractic Centre. In this interview, learn how migraines come about, some different treatment methods and the theory behind the Migraine Stopper device.
October 21, 2019
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20 – Anna Johnston, Sallinger Privacy

If you work in the healthcare industry you have a huge responsibility when it comes to managing sensitive patient information, whether you’re a big software vendor or a single physiotherapist, everyone needs to follow the same rules, and there are some pretty serious consequences for not doing it properly.  Do you know what your obligations are and if you’re doing a good job? Check this episode out to find out!   Who is Anna Johnston Anna Johnston is one of Australia’s most respected experts in privacy law and practice. She has qualifications in law, public policy and management, and 26 years’ experience in legal, policy and research roles.  Anna has a breadth of perspectives and a wealth of experience to dealing with privacy and data governance issues. She is the former Deputy Privacy Commissioner for NSW, so she knows the regulator’s perspective and since 2004 is the Director for consulting firm “Salinger Privacy”. Anna has been called upon to provide expert testimony before various Parliamentary inquiries and the Productivity Commission, spoken at numerous conferences, and is regularly asked to comment on privacy issues in the media.   Anna holds a first class honours degree in Law, a Masters of Public Policy with honours, a Graduate Certificate in Management, a Graduate Diploma of Legal Practice, and a Bachelor of Arts, plus a number of other relevant and well regarded certificates and industry associations.  In this Episode you’ll learn 2:08 - About Salinger Privacy 4:55 - Privacy Concerns in Data (with a focus on health tech) 8:15 - All about, privacy reviews, data flows, data governance, and privacy design 14:28 -AI - How does it fit ethically, legally and is policy keeping up with innovation  16:40 - AI - GDPR, challenges for AI with diagnostic decisions   20:10 - AI - Transparency, Accountability and Consent 26:00 - Legal Obligations with Data Privacy Key TakeAways When it comes to privacy law in Australia, the same laws and consequences apply to everyone dealing with healthcare information - whether they are a big institution of a single doctor. While Data Privacy breaches do happen they are often the result of lack of education and or the best intentions in mind, not so much because of malicious intent Often AI is trained on data that was collected not for the intention of training the machine, so the concept of informed consent is a tricky one  The simple “tick this box to agree” actually isn’t enough and more emphasis needs to be put on clearly communicating clearly with the person who’s data is being collected The expectations of patients data privacy holds the health and medical industries to the highest levels of scrutiny meaning that breaches are to be reported to the Price  Commissioners office and the patients whose privacy has been breached   Links Anna Johnston Twitter - @SalingerPrivacy  Anna Johnston LinkedIn - https://www.linkedin.com/in/anna-johnston-ba188410a/ Notifiable Data Breaches Scheme - https://www.oaic.gov.au/ndb  GDPR - https://www.oaic.gov.au/privacy/guidance-and-advice/australian-entities-and-the-eu-general-data-protection-regulation/  MSIA - https://msia.com.au/  Salinger Privacy - https://www.salingerprivacy.com.au/  My Health Record (Formerly PCEHR) - https://www.myhealthrecord.gov.au/  NDIS - https://www.ndis.gov.au/  National Health and Medical Research Council - https://www.nhmrc.gov.au/    Transcript [00:00:00] Pete: With me today is Anna Johnson. Anna is one of Australia's most respected experts in Privacy Law and practice. She has qualifications in law, public policy and management and 26 years experience in legal policy and research roles. Anna has a breadth of perspectives and a wealth of experience in dealing with privacy and data governance issues. She's the former deputy privacy commissioner for New South Wales.So she really knows regulatory perspective well, and since 2004 is the director for consulting firm Salinger Privacy Anna holds a first-class honours degree in law, a masters of public policy and honors a graduate certificate in management a graduate diploma of legal practice Anna Bachelor of Arts plus a number of other relevant and well-regarded certificates and Industry associations, Anna no longer practices as a solicitor so I am allowed to tell the occasional lawyer joke apparently which is great because that's what I'll probably do Anna thanks so much for joining. [00:01:06] Anna: Thanks Peter great to be here. [00:01:07] Pete: I think we came across each other because you were doing some stuff with MSIA a before the Medical Software Industry Association. [00:01:15] Anna: Yes, I presented at their annual conference recently and then also ran a workshop about privacy by Design so for anyone in that space of Designing health-related technology how to understand the kind of the skills and strategies that will help you build privacy compliance into the design upfront rather than trying to retrofit later.  [00:01:39] Pete: Love to get into more of that detail a bit later on in the conversation too. So, you know you're well well primed for the health Tech space and it's kind of cool to have someone on the show that you know is involved in many different Industries. You're not a vendor you’re another player in this kind of big space in an area that's super important these days in our area of Health Tech being data privacy and security and whatnot.So I'm super excited about this conversation. So tell me a little bit more about Salinger Privacy what you guys do and where your clients operate? [00:02:13] Anna: Sure. So well basically we do all things privacy, so we do consulting, training, and we offer resources and one of the things I love about working in the Privacy space is It's just a fascinating intersection between law ethics and Technology. There's you know, there's always something new. There's always a new technology you coming around the corner that we have to get our heads around and help our clients manage that intersection between their Legal obligations ethics customer expectations and then you know what the technology can and what the technology should be allowed to do so, we work across as I said Consulting, training, and resources and we are an Australian business, we've got clients across Australia occasionally we dip our toe into the waters of New Zealand as well. But our clients come from their quite the mix. So, quite a lot of government clients but also businesses from the big end of town, to the nonprofits and also the small and very much Tech startup space.So we have clients everywhere from the kind of you know top ASX companies down to you know, one person’s got a great new tech idea with working out of their spare bedroom at the moment kind of space. [00:03:28] Pete: Nice as to how much of it do you reckon is in that Health space? [00:03:34] Anna: Yeah health is really common as probably the second biggest sector after government. Although of course, you know often government is also in the health sector. So sometimes our clients will be the health service provider. So someone directly in that Health Service provision space and they just want to make sure they're dotting their I’s crossing their T’s in the way that they're collecting and using their patients data, but more typically where, not so much that direct service provision, but all the organizations that use and collect and hold and store health information. So sometimes that's insurance companies for example, sometimes it's governments working in public policy organizations getting into the data analytics space so focusing particularly on you know health and disability data for example, and then there's been some really big-ticket kind of projects we've worked on. So we worked on the Privacy impact assessment on the original design for My Health Record, back when it was originally called the Personally Controlled Electronic Health Record the original setup of the National Disability Insurance Scheme. So we've been involved in privacy impact assessments very early on in those very very big-ticket government projects which touch on health and disability data in particular. [00:04:55] Pete: So in health in particular then what are some of the biggest privacy concerns you see today that the pop-up. [00:05:02] Anna: So what I think is quite interesting about the health sector and it makes it different to other sectors is the health sector is a standout but in a bad way, unfortunately, so the health sector consistently tops the list of sectors reporting notifiable data breaches in Australia.So and when we talk about a notifiable data breach we're talking about when personal information has either been lost. Subject to unauthorized access or subject to an unauthorized disclosure [00:05:33] Pete: because it was those relatively recently wasn't it that want kind of recently that was something change that meant that companies needed to be more transparent with that kind of thing. [00:05:43] Anna: Yeah absolutely so the law was changed in February 2018. To make notification of it. So if you have this kind of data breach and if it's likely to result in serious harm to one or more individuals. It's now the law in Australia that you need to notify both price commissioner's office and those affected individuals, so your patient. [00:06:03] Pete: It's not just big companies or small companies. [00:06:05] Anna: So in the health sector at covers any health service provider regardless of their size. So you might be a one-person physiotherapy business, you know or an independent Locum you uncovered by the federal privacy act. So regardless of your size all Health Service Providers are covered. Outside the health sector, there is an exemption for small businesses. But that exemption does not apply to health service providers. So the health sector is already called out for I guess expectations of a high level of privacy protection for businesses no matter their size in the health sector just because of you know, patient's expectations. And so I think one of the things that makes the health sector different is patient expectations, so it's not that the type of privacy risks or privacy issues are different for health technology, for example, technology design as for any other type of Technology design, but the difference is that patients expectations about the protection of their Health Data are much higher. There's just this sort of intuitive if it's my health information. It must be kept absolutely private, but also the consequences of privacy breaches tend to be higher when you're talking about health information compared with say, you know, The Accidental disclosure of someone's credit card details. Yeah, there are some financial risks. But those risks can be resolved, you know relatively straightforward way. I don't want to minimize those risks, but it's quite a different story in terms of the repercussions individuals can face if their health information is disclosed without Authority. So that might be it could be discrimination embarrassment implications for their employment implications for insurance and all the rest. That's what makes the challenges for people working in technology into the health sector and technology so much higher not that as I said, not that. The nature of the Privacy risks themselves are terribly different. It's just that the expectations are higher and the consequences are worse if you have a data breach. [00:08:17] Pete: So you mentioned that you guys do privacy reviews. What is a privacy review exactly? [00:08:24] Anna: So we did two different kinds so one is called a privacy impact assessment and the other is generally called a privacy audit or a privacy compliance review and the difference really is where you're at in the design process for what we're reviewing. So if you are at the design stage of a new project new technology project, for example, we get in at the design stage and do what's called a privacy impact assessment. If you want us to review something that's already up and running. So your business as usual. We basically call that a privacy audit but regardless of which one of those we doing. We ask the same kind of questions and regardless of whether its the design of the software. It might be the design of a business process. It might be the design of a paper form. It doesn't have to be, you know, a high-tech project to need this kind of review. So regardless of the nature of the project we tend to ask the same questions so you know can and should we collect this data can and should we use it for this particular purpose who can we disclose it to? How do we keep it safe? So when we look at a new project, for example, we look at two broad things one is data flows and the other is data governance. So when what I describe as data flows what we're looking at is. What personal information is being collected? How is it going to be used? Who will it be disclosed to so those three points collection use and disclosure and for each of those we then ask is this going to be appropriate meaning is it going to be lawful? So is it going to comply with the Privacy principles that govern collection use and disclosure but not just is it going to be lawful? Is it going to meet your customers? You know your patients expectations. Is it going to be proportionate to a legitimate business need and is there critically, is there a more privacy-protective way you can achieve that business objective? Yeah, so always trying to come up with you know, helping our clients come up with the most privacy-protective design of a technology of a form of whatever it is but in a way that still achieves the businesses objectives. So once we've settled those questions about authorizing the data flows and making sure that there are lawful and appropriate then we look at data governance. So we usually start with looking at transparency. So have you communicated clearly to your customers about those data flows? You know how their personal information is going to be collected used and disclosed so that they actually understand what's going to happen. You know, I talk about the no-surprises rule no one likes to be surprised what's going to happen with their data and if they have if they're going to have choices is there a really easy way for them to manage those choices? You know, is it as straightforward as a swipe left or right on the app to say yes or no to something and one thing that's really important is in terms of transparency is for organizations to separate out what we see is three different things but often bundled together. So those three things are your privacy policy a collection notice explaining. At the point of collection what it is you're doing with the person's information and a consent mechanism if you're going to rely on consent, so those three things serve three quite different purposes, but especially online. The design practices often companies will jumble the three all together into one long legalistic confusing document and then they make users just tick agree [00:11:55] Pete: Tick a box and you can and you can click the link. Click the link to go read it that you it's not down the bottom. [00:12:02] Anna: Yeah, and we know no one ever reads it, I don't even read them. So we so in terms of data governance. We look importantly transparency. And then finally we look at other data governance questions, like have your staff being trained. Do you have a clear pathway for managing any requests you get for patients to access their data or correct it do you have a clear pathway for managing privacy complaints. Do you have a data breach response plan in place to your staff know what to do in the event of a data breach, so. All of those things that of data flows and data governance form part of whether we're doing a privacy impact assessment of a new project or a privacy audit of an existing business process and again, whether its software or something else, we look at both data flows and data governance as part of our privacy review. [00:12:53] Pete: And if I think about it from my experience. Often, you know, if I'm thinking as a health Tech vendor not many of them go out with any kind of massive intention on I don't know to steal patients information or doing something cynical with the data, but I've seen in the past two, it's not about the intention of what they're going to do with it, but it's almost the perception of what's going to happen or so having that kind of review or someone outside of the business to do that sounds like a pretty sensible thing to do. [00:13:23] Anna: Yeah, absolutely and certainly my experience having worked in you know, in a regulatory role in the primes Commissioner's Office the vast majority of privacy complaints and the vast majority of privacy breaches and data breaches are not coming from a point of malicious conduct or deliberately people doing the wrong thing. It's accidents and it's oversights and its people simply not understanding what their obligations are. Understanding that there are alternative ways to design things. So absolutely. Yeah. I very very rarely see privacy breaches arising from deliberate misconduct. Yeah. It's much more coming from a place of ignorance and sometimes people trying to do the right thing, you know trying to be helpful in trying to help the clients but accidentally doing the wrong thing. [00:14:20] Pete: Yeah, that can happen in health care too. Can you just send this across to me? I really need it because of this particular situation or something. Yeah. [00:14:27] Anna: Yeah. Absolutely. [00:14:28] Pete: It seems to be the right thing to do. It's a balance. So I'm thinking about that In our world AI artificial intelligence that's a big point of discussion regarding privacy for me anyway at the moment. How well do you think policies keeping up with the rate of pace of innovation in Australia more broadly as AI is really Innovative space and there are other things going on too, how’s policy keeping up. [00:14:50] Anna: I think there's a constant challenge whether it's AI or any other kind of new technology. There's always this challenge of Law and policy keeping up. The first point I'd make is that privacy laws are designed deliberately. They're drafted deliberately to be technology-neutral and format neutral. So the idea is that they shouldn't actually be always playing catch-up. We've tried to anticipate in the drafting of our privacy laws technologies that haven't even been thought of yet and our starting point with those laws is Broad framed general kind of principles and it's all about respecting humans autonomy and dignity. So sort of one answer is the law is keeping up because it's it was already anticipating new technologies and that those new technologies should be being managed Under the Umbrella of existing laws and policies. But at the same time obviously the law is constantly being challenged in terms of how workable it is in practice and certainly with artificial intelligence the ethical and legal implications are something that not just in Australia but governments around the world are grappling with right at the moment. So there are projects trying to come up with legal and ethical frameworks to cover AI here in Australia the federal department of innovation and industries been working on something there are projects in the EU there are projects in the US There's a lot of activity going on at the moment and lots of those projects around the world are focusing on things like the fairness of AI as well as transparency. So in particular in Europe some of your listeners. May have heard of the GDPR are already. So that's a privacy law in Europe that was recently reformed the general data protection regulation and one of the reforms that was introduced is what you might call a right to algorithmic transparency. So that means that's kind of the laws way of trying to ensure that algorithms developed from AI from machine learning and from AI will be fair and accountable in terms of the impact of decision making that is made or decisions made based on those algorithms. So there's kind of a right to human review of computers decisions and there are rights to ask companies to pause or stop the processing and we would call that using or disclosing someone's personal information in order to ask for an explanation of well you know, how is this algorithm? Working so why you know, why was I denied health insurance or why is it why my premiums going up and my next-door neighbors are going down for example. [00:17:49] Pete: and its even more like as we're moving to space where artificial intelligence is assisting the process of Diagnostics and looks at an image and says this patient has cancer or not. You know that having that in a black box is not you know, and then just you know, let's ask the computer and wait to see what. Is it so much ambiguity there? [00:18:12] Anna: Yeah, absolutely. And in a legal sense, I think courts will increasingly struggle with this as well. If someone is challenging a decision, so it might not be the you know, the diagnosis but maybe it's the health insurers decision based on the diagnosis. You know, we're going to pay your claim or we're not going to pay your claim or whatever it is. You know based on some kind of calculation of risk of that disease developing for example, or you know, if the algorithm can't be explained to a court if it can't be explained to a judge. How is anyone going to be able to determine whether that algorithm was working in a fair and accurate way so one of the really critical privacy principles is it's called the data quality principle or the accuracy principle and it says that each of us has the right to ensure that only accurate relevant up-to-date complete not misleading information is used in decision-making about us and that obviously. Becomes more critical, you know the rubber hits the road where the decision is going to impact us negatively. So the decision is going to be you don't get the insurance or we don't pay your claim. You don't get the job. You don't get access to housing you don't get access to credit for example, and so if you've got decisions made in a black box and no one can explain how they're made because. Yeah, there was some machine learning going on in the AI system came up with its own algorithm. How can anyone test how can a court test whether or not that decision making and the data on which it was based was, you know accurate Fair relevant up-to-date Etc. So that's certainly one big challenge for AI that the sort of the transparency and the accountability for it and I think the other Big Challenge or the other area where AI poses a challenge in terms of compliance with Privacy Law is the lawfulness of the data flows in the first place. So, you know, it's when I was talking about when we do a privacy review we're looking at the data flows meaning what personal information is collected, how it's used who it's disclosed to and in the world of AI your ability to lawfully collect use or disclose data. It's extremely hard to rely on consent as your lawful mechanism consent isn't is by no means not this by no means the only lawful mechanism. There are lots of ways under the Privacy principles that allow companies and governments to collect use and disclose personal information. But quite often consent is what organizations try to rely on but in AI it's really challenging. So if you think about do you do example AI is being used to diagnose some health conditions? Yeah, much of the data. Used in the first place to train the machine learning that will create the AI will create the algorithm that training data what we call a training data will have been collected for some other purpose. So it will have been years worth of data collecting about real hospitals being treated in real patients being treated in real hospitals. That and that becomes the training data set for the machine learning. So it's fairly likely that the patients in the past were not asked to consent but that time to sometime in the future use of their data for this quite different purpose. [00:21:56] Pete: That’s something that wasn't even thought of at the time. [00:21:59] Anna: So it’s not just about treating you at some point in the future a machine will use your data to train another machine to recognize patterns in data, so but even now if we started to ask patients for their consent, you know as well as us treating you in hospital today. Do you consent to your information being used for AI development in the future? How could a patient today possibly give informed consent? Because the whole point of machine learning and AI is to kind of throw all the data in the mix and just see what pops out it's not a kind of if you like old-fashioned kind of you know, he's a research by hypothesis. This is the question we're asking here's exactly how we're going to conduct the experiment. Yes. So it's not like a clinical trial whereas a patient. I know what my disease is. I'm being offered a new kind of medicine. I've been warned about the possible side effects, and I've had the chance to say yes or no AI and machine learning at based on quite different kinds of research practices, which don't usually involve. That kind of one-on-one sit-down discussion with an individual. It's based on very very large data sets to create those training data sets. It's based on historical data. And typically you don't go back and you don't have the ability to go back and ask for everyone's consent. It's very difficult to rely on patient consent as the lawful basis for health information to be collected used or disclosed for AI purposes. As I said, it's not the only possibility but quite often companies work on the assumption that consent is going to be their legal mechanism and it turns out not to be.Kind of the pragmatic solution for them, but I don't think that that's something that's particularly. Well understood yet. [00:23:52] Pete: What is the solution then like if consent isn't it? Like how does a company doing AI in health or any area I guess operate? [00:24:01] Anna: so there are other legal mechanisms and one of them is and it depends, you know, which Privacy Law you're talking about which jurisdiction you're in but there's usually some kind of research exemption and that usually, again it differs kind of from state to state and federal and Country to country but the research exemptions usually have some role for human research Ethics Committee which gets to weigh up the ethical considerations. Think about where the public interest lies and that committee usually has the power to waive the requirement for consent. There is this kind of structured way to work through thinking about those issues and the National Health and Medical Research Council has guidelines on you know how to set up a human research Ethics Committee and what a properly constituted committee looks like and all of the factors that they need to, you know, there are guidelines about how they need to reach their kind of decision making, so it's not as simple as simply you know, those the tick a box mandatory terms and conditions. That's not going to constitute a valid consent in Privacy Law. So that's just not the right legal mechanism in the most in the majority of cases for artificial intelligence kind of development.  [00:25:25] Pete: Wow so much complexity to factor in and you can going through even just the tip of the iceberg of all of that you can see a lot of work underneath it and questions and kind of vagueness that kind of speak to the reasons why the rate of innovation moves so much faster than other areas that are important like Policy. That's really interesting. Hey look so moving on what should Australian health tech software vendors be most concerned about when developing a solution today then. [00:26:01] Anna: I think first of all make sure you're thinking about both your legal obligations and your customers expectations, you know, the law is by the law. I'm talking about the Privacy principles built into Privacy Law the law tries to codify your basic ethical obligations, but it really sets the minimum kind of standard and often your customers expectations will set a higher standard than just legal compliance. So legal compliance is obviously necessary, but it really should just be considered the minimum Baseline not the entire set of things that you need to think about. I mentioned before the role of consent is in reality quite fraught so if you are relying on your patients consent to do something with their health information you absolutely need to make sure that that consent is actually going to be valid under privacy law you know, it will hold up to scrutiny. So you can't under Privacy Law. You can't say that you're relying on a patient's consent if they actually had no choice to say. No, it has to be voluntary. It has to be informed it has to be specific So it can't be included in mandatory terms and conditions, for example, an opt-out model is not consent. For example, so as I said consent is not the only legal mechanism. There are plenty of other mechanisms. But if that's the one you're relying on you need to be really careful to get that right and another thing is to make sure that your technology has been designed with privacy in mind. So we talked about this concept of privacy by design which is all about baking your privacy controls into the design of systems from. The beginning rather than trying to you know retrofit them in later and I think well what I find usually is a lot of effort goes into the cybersecurity side of things, you know, keeping out the external Bad actors and that's obviously incredibly important but our particular kind of expertise and our skill set is focused more on the internal actors so when you are whether you're designing tech your configuring it implementing it you need to think about your customers but also about your staff or your trusted users your trusted insiders. So making sure that Tech is designed so that its staff or other authorized users only see the absolute minimum amount of personal information about your customers or your patients that they really need to do their job, you know, the legislation says that you have to do this a lot of people come back and say oh, we've got a code of conduct for our employees. We make the more sign it so that's okay. The law says that that is not enough and you know case law comes basically the law that comes from Court decisions and tribunal decisions backs that up that just having you know, letting all staff see all patient records but saying oh, but they signed a code of conduct that's not going to be enough You won't be complying with your privacy legal obligations if that's all you're doing. So you need the same things like role-based access controls, but there's a whole bunch of other privacy controls that can be built into Tech design and it will depend on the kind of product you're or service that you're designing But depending on what it is you're doing, you know, if you're if you've got a data analytics project and using a data warehouse, for example, we would look at filtering out certain data fields. And then we'd look at masking other data fields from the view of particular user groups. If you think about something like an E-health record system, you would limit the search functionality to prevent misuse, you know, the kind of scenario we’re usually looking at is, you know, could a staff member look up health information about their partner or their ex-partner or their next-door neighbour so you might put in a test that users need to pass before they can even access customer records. For example, rather than just enabling any user to do a global search against any customer or patient name, so there’s plenty of different things you can do. So we use 8 privacy design strategies to help guide Our advice to our clients when we're reviewing technology design software design and sometimes the solution lies in the design of their technology itself, but quite often it's outside the technology so the solution might be or a mix of you know, staff training policies and procedures back to that transparency issue. So how you communicate with your customers. There are lots of different angles we can come from when we're trying to mitigate privacy risks. [00:30:50] Pete: Wow there's a lot to cover I'm sure there are many people listening and thinking this probably a few things that could be applied in their business in the healthcare space, whether it's they're providing the service or the software that sits behind it. I think it's evident that it that it's something that's important to everyone from that single physio, you mentioned right through to the big organizations have got a lot more structure and process to handle this stuff and even they get it wrong a lot too. So having a dedicated focus in that like you guys is particularly interesting so Thank you for sharing your thoughts and insights on that particular topic. [00:31:30] Anna: Great. Thanks for having me on the show.  
October 14, 2019
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19 – James Scollay, Genie

James Scollay is CEO of clinical and practice management software vendor Genie Solutions. He’s the former General Manager of MYOB, and was originally the executive chair of Genie before moving into the full time CEO gig early last year. Genie has earned tremendous  respect and trust from its customer base, with over 20 years in market as a software solution for Doctors.  More recently James has been focused on bringing the company into a new era of industry collaboration and technological advancements, enabling practices around Australia deliver a better patient experience and drive real practice efficiency.    In this episode James and Pete chat about the new Gentu cloud platform and it’s rapid growth (400% in the last quarter!)  and how more practices are adopting Cloud over Desktop solutions.  ☁️ They also talk about Private Equity funding and how it’s helped take the company from a family run business to a business with double the staff with much more focus on Development and User Experience.   📈 Listen in to also learn about Genie’s massive investment on "collaboration" using the FHIR standards and their partnership with Movember. 🤝   Transcript [00:00:48] James how you doing [00:00:49] James: doing great. Thanks for having me along. [00:00:50] Pete: Thanks for coming in [00:00:52] James: beautiful day in Sydney to be stuck inside the studio, [00:00:53] Pete: How Good is it, yeah yeah. [00:00:55] Pete: but I guess like with podcasts it could be anywhere but and anyone could be listening and it's [00:01:00] raining outside speaking of raining you were you were so your Genies head office is in Brisbane you're in Sydney a lot, but you're also a [00:01:11] originally a New Zealander is that  [00:01:15] James: that's right.  [00:01:14] Pete: Yeah. Okay. Okay.  [00:01:15] James: Proud kiwi still support the All Blacks.  [00:01:17] Pete: Okay, Yeah. [00:01:18] James:15 years here.  [00:01:19] Pete:  I didn't know that. Okay. Well might be a short. No. No, - no no awesome awesome. That's good. So Genie lots to talk about let's let's let's get stuck into it for those that might not be in the know tell us a bit more about Genie and what you guys do. [00:01:34] James: So we’re the market leader for Practice Management systems for Specialists and we include by the way GP’s is as a specialty there. So we've got more than 4,000 practices using Genie to run their practice and that means they're using it to do all their practice management in terms of appointment booking, billing and also managing the clinical workflows. [00:01:57] So we think that's around 65% of all private practices in Australia that are using Genie. [00:02:02] Pete: Yeah, Wow. Okay first so then because I was always looking around. I think you had over. 20,000 licenses or something back in 2018. What's the count now? who have you got and who are the customers and how many are there and what… [00:02:15] James: yeah. [00:02:15] So look, we've got the top 10 Specialties make up about 50% of our client base. Okay, we celebrated our 4,000th practice in October last year, which was a endocrinologist on the on the Sunshine Coast. [00:02:29] Pete: Oh right? and you know that, you know the 4,000th. [00:02:30] James: Yeah, we’ve headed down to her office. She took our, our new cloud Gentu product and so we really celebrated that and look no such sounds have been growing pretty rapidly since then who are our customers? [00:02:41] They're still across Fifty something different different Specialties. They are have been we've been in business for 20 years so most them are on the desktop, but more recently more of our new practices are actually taking cloud. In the last quarter we've seen a 400 percent growth in in Cloud sales compared [00:03:00] to the same quarter last year. [00:03:01] And for the first time we're seeing more new practices take our Gentu Cloud solution than desktop. [00:03:07] Pete: Yeah. Okay [00:03:07] James: Which is really exciting. [00:03:08] Pete: Yeah, right [00:03:09] Pete: because from I haven't followed it too much, but it. So Gentu those you've been working on it for a while, but it sounds like more recently. It's starting to really get some traction. [00:03:21] James: It really is. Yeah. So look, we we I guess. When the company changed ownership is a couple of years ago. I got involved in reviewing strategy and seemed to me that the market would move to the cloud. There's an enormous benefit for our customers and their patients and that shift to the cloud and so but we felt like we were behind and probably falling behind so we quadrupled our investment in cloud and with with and got 50 50 people in development team focused on cloud and that's [00:03:54] really making a difference. So you know we've invested I think well and you know really invested in getting the user [00:04:00] experience, right and the customers who are moving on to it are loving it and that's you know, really generating great growth. [00:04:06] Pete: Yeah, that's awesome. your experience. You've got a lot of experience broadly, but your experience isn't so much in the health space if I've read it correctly what what perspective do you bring to the company as a [00:04:20] I guess you've been CEO for quite a while now, but still coming coming with fresh eyes into the organization. How how is Health different to to other Industries? You've been involved in or how is it say? [00:04:33] James: Look, it's interesting. So I've come from the accounting software industry where we're running running MYOB small business business where their companies just been that industry in facts just been through a massive transformation from desktop to to cloud and to platforms. [00:04:49] And so that a lot of that's very familiar looking at the landscape. Bit behind where that market is but you know a similar set of opportunities and challenges facing us from a [00:05:00] from a technology point of view from a cultural point of view in terms of running the business so lot a lot that's very familiar to me and some real differences. [00:05:09] I mean clearly we're dealing with with people's health and therefore, you know lives are at stake so that that makes a that that brings an added edge to it. But look I'm loving it because there is those similar opportunities. If I look back at the last decade in accounting software, you know the industries just exploded on the back of cloud on the back of moving to platforms. [00:05:34] It's been huge value creation for for the shareholders in that in that in that industry, but also for the customers, you know, small businesses are so much better served than they were 10 years ago because of that shift. I think there's a similar opportunity here and given our customers are medical professionals as we deliver much more value to them and that shifted platform Cloud platforms. [00:05:57] We've got an opportunity to really and [00:06:00] demonstrably improve patient outcomes across Australia. [00:06:04] Pete: [00:06:04] What's your take got I'm just thinking about that cloud in Australia like Cloud practice Management Systems in Australia and say thinking about last five something years, you know, there's there's brand new guys that have built stuff from scratch and there's there's the the well-established practice management systems of going from, you know, server base to building a Cloud solution. [00:06:26] I sometimes feel like everyone's on a Level Playing Field because ye you got to build the whole thing from scratch regardless of you know, how much experience you've got in there in the space how like so you've still got to build a cloud product from scratch how different is Gentu from the the the original Genie like [00:06:46] Solution how much can can you leverage off the old kind of tech? I'm going to use the term old Tech to build the new tech and yeah, how do you bring that… [00:06:55] James: [00:06:55] Look it It's a great question. I think most desktop [00:07:00] companies who moved to the cloud make the mistake of trying to lift and shift and just they see it as a technology problem and it kind. The technology shift is necessary but not sufficient. [00:07:10] Yeah. So really is about reimagining what's possible in the cloud and that's what we've done with Gentu. So we've really taken it for a fresh sheet of paper and and really reimagine what practice management solution systems can be in the cloud. Having said that we've got you know two decades of experience and thousands of customers with all of inside We’ve got a lot of knowledge. [00:07:31] We know what customers want. We know what they using what they're not using what works for them. So, you know, we are we're optimizing for workflow efficiency, and we're over-investing in design in ux in that shift and it really is you know, you see the differences in the workflows that we're bringing and so I think our customers would find the cloud experience very familiar. [00:07:55] But you know completely reimagined at the same time it [00:07:58] Pete: [00:07:58] Yeah cool interesting. [00:08:00] So Genie was was a almost like a family-run company for a very long time if I've got that right? [00:08:09] James: Yeah. [00:08:09] Pete:Okay now now it's a very. Very different company backed by by PE by private equity and that's obviously a very huge cultural shift talk me through that process because you've been at the forefront of that Journey. [00:08:22] So how's that kind of gone? [00:08:23] James: [00:08:23] Yeah look at it is a big change, but I think in these Transformations, it's more about what doesn't change than what changes that’s important. So for us the first thing to in acquiring Genie was, and when I say acquire you know, the founding family are still shareholders Paul Carr who found the business still sits in a board and that, you know having that we've got great relationship with with him and he still we still go to him and get a history file and what's happened in the past. [00:08:53] So that's been really really helpful and it's been really important for our customers for the business and for the for the [00:09:00] team to get that continuity. But the first thing to really understands look what's the secret sauce you know genie didn't get to be an absolute market leader by mistake. And so why why is that? [00:09:09] What's that secret sauce and the secret sauce for Genie's really clear, you know, it's really huge focus on the customers and that comes through in a product that's really designed to make meet specific specialist requirements and really going through each specialty and understanding what they need and delivering for them and and deliver a great suport really over-investing in support compared to our competitors and be just being there for our customers to help them help them manage their practice and that of course has to be underpinned by great people. [00:09:41] So we've really taken that secret sauce and look at look to not screw it up firstly and then you really look to look to how we can accelerate around that. Yeah, so we've been doubled. As the business since since buying the business and you know, we've really looked to put in a platform for [00:10:00] for growth and and and for the for the for the future and how that's been building out a new executive team double the size of the company investing a lot in product move to new offices.  [00:10:11] Pete: [00:10:11] Yeah I was going to say that I came to your office. I don't know a couple of weeks ago. I don't know why but I was expecting something in like a stuffy office block. I don't know I had this bad conception that was about like a wrong idea Pete but.  It's a very funky new office and you've got your values on the walls and you got some pretty happy people walking around it’s pretty buzzing [00:10:30] James: [00:10:30] Yeah it really is look, you know, we we’re super focused on culture. [00:10:35] Pete: [00:10:35] Yeah that came across a lot. [00:10:36] James: [00:10:36] Yeah. We just, you know, I think out there at an executive level we spend more time talking about culture than we do about revenue and sales and that that works and so, you know at its heart it means that we don't think we can be successful on any other metric if Employee Engagement is not going well [00:10:52] So that's the. The first thing we focus on and and you know, we've really put a lot of investment into the team. We are super [00:11:00] focused on learning development. We've just just announced to our team that we putting every single person in the entire company through a formal design thinking program this year and that's yeah that's real real investment and hopefully hopefully that comes through and it sounds like you saw it. [00:11:15] Pete: [00:11:15] Yeah, I saw it, it looked really good. You said you got 50 devs or something. Now just on Gentu [00:11:19] James: [00:11:19] so here. We're a hundred and fifty people now and half of that’s on the product side. [00:11:25] Pete: [00:11:25] So just moving on collaboration in the health Tech space. I mean that's a topic that we've all done a lot of talking about but we've also talked about the fact that we all need to start doing something [00:11:41] So thinking about Genie specifically, is there anything tangible you guys are doing to. Improve collaboration and health care [00:11:48] James: [00:11:48] yeah, absolutely. First of all, we see the opportunity for us as building a platform of scale and that that implies requires [00:12:00] as based on collaboration. So we're investing [00:12:04] Literally millions upon millions of dollars in collaboration right now. What does that look like? So it looks like first of all and we've really invested in FHIR. So we've made a strategic commitment to the FHIR standard and I we have with. Standards going to be required for collaboration. We think that FHIR going to it has emerged the winner [00:12:25] The thing that really convinced me apart from a couple of my meetings with with Grahame Grieve. Yeah was the Apple decision to back FHIR a couple years ago and you've got to believe that the big Tech guys don't need to get behind this. It's inevitable and I think the companies like us can help help accelerate that so we've gone down that path [00:12:44] We're investing and building an open platform. With cloud and Cloud Integrations, and that's that's means that we'll be able to interconnect and interoperate much better than than we have in the past and I think that will Foster Innovation [00:13:00] through new exciting players in the market helping them to integrate to our systems and get get to Market [00:13:07] You know were also looking into new business models. So for example, we've got ongoing conversations with private hospitals. For example that most of these Specialists use Genie and there's very little ink into operability between those systems and you know, there's a lot that's a on the surface and obvious thing to obvious thing to fix but you go and talk to our customers and say hey, we've got x amount to spend on development and improving your software this year [00:13:36] How much of that should we spend on solving that problem and they say none we've got other things we'd like you to be doing that's not a drive value for us. So we're thinking about new business models that really turns that Private Hospital in to our client and we say look, you know, we will come and build a great integration great work flow for your VMO’s [00:13:55] It'll drive a huge productivity. Benefit for [00:14:00] you. It'll drive some better customer experience better VMO experience and we want to share in the in the in those benefits and that that's a that makes them our customer changes the Paradigm and we call that that business model interoperability as a service and it's we're out talking to people now and it's getting great traction and we're super excited about it [00:14:20] That's gonna make a big difference [00:14:22] Pete: [00:14:22] very cool. Very cool. So I was reading before that that Australia. Australia was recently ranked by below average for the use of digital in a clinical setting. I think we were below the international average for a percentage of healthcare providers that were using technology or mobile app’s [00:14:43] So I think something like 77% of professionals here use Tech compared to like 94% in China and a bunch of other countries in your perspective then what why. Why aren't Australian doctors adopting Tech like other parts of the world do you think? [00:15:00] [00:15:00] James: [00:15:00] look, He is that they're really interesting statistics and I'm just not surprised [00:15:05] They we talked about doctors. We've done really detailed surveys with our customers and they want to use technology there’s there's they want to use technology that's going to drive real outcomes for their patients and improve efficiency in there and their practice is going to give give them more tools and that that they either [00:15:25] The vast majority want to use new technology want to embrace it and there's a bunch that want to know more about to enable them to make those decisions and its really us as an industry that's living them down. I think you know, I look at this industry coming into it and I go there's some some pretty big problems here, you know, first of all, it's a very disconnected ecosystem [00:15:45] I've got a client who. Who is great client and users really passionate about the use of technology in their practice? And he showed me this wonderful slide, which is a hand drawing of him of his technology [00:16:00] ecosystem in his practice and it’s completely disconnected solution and the title is my solution three years ago [00:16:07] And he says, you know, click down my solution now and the gag is it's exactly the same, you know change and that's the problem. Right? We just you know, that's a disconnected ecosystem. And that's that's making it hard to use technology to you know, our industry is a UX crime scene. It's a the user experienced haven't invested in user experience the way other Industries have [00:16:30] Software's hard to use the user the usability just isn't and the utility isn’t there and when we're adding more technology into a practice often that’s adding to the workload not detracting from it and that's got to change and we really have to change that in the third problem is it's a very fragmented ecosystem, you know, sorry very fragmented market [00:16:53] So we think this 270 different technology providers trying to sell to the practices. [00:17:00] And most of them aren’t doing a great job. They are subscale college businesses, you know, not not delivering great Solutions not investing property it properly in technology and that's a problem. So it's problem for the for the good ones and there are some fantastic providers out there, but it's difficult for them to get break [00:17:19] To get cut through and it's a problem for our customers because they get this there's all this noise and it’s very hard for them to filter through. So yeah, there’s quite big problems that are holding us back. [00:17:33] Pete: [00:17:33] Yeah, I think as well as you were saying that I kind of had that realization that would probably a big part of it too is all about trust in the [00:17:42] In the well, whether it's the process but it's all about data privacy and security as well. So I think that you know, clinicians and even patients to an extent that it depends on how how hard, you know, the industry gets beaten up in the media. But but if the perception is that. [00:18:00] There's not an element of trust they can provide to to software to you know, be custodian’s is further information [00:18:08] Then they're going to stick with their fax machine in manila folders, I guess. So [00:18:11] James: [00:18:11] Look kind of you know, I think silly when we ask our customers about. The cloud Security's on their mind, but you know as a technologist, I would say the problems of security the problems of privacy in the cloud. are solved [00:18:27] So I'm glad that our customers take this issue seriously and ask the tough questions because they should but the answers are there and so the I don’t see that is a true barrier to shifting to the cloud, to shifting to new technology. In fact, I see a whilst a look around and see some real problems as I talked about in the industry that's holding back up take When I Look To The Future and and the not too distant future [00:18:51] So the next five years, you know, we see some some really really exciting things happen happening and I'd say there's five big things that are going to happen that's going to [00:19:00] transform things in the first thing I think cloud is the future, you know, the next five years. We're going to see significant migration to the cloud and use of cloud Technologies [00:19:09] So even if customers aren't moving completely to the cloud, they'll be using Cloud Technologies as part of their overall solution that shift to the cloud is going to really Drive connection to the patients and it's going to automate it's going to help our practices automate their patient journey, and then once we've got both practitioners and patients, you know using the same technology [00:19:34] We're going to see platforms of scale emerge and that's going to change the game. Those platforms of scale are going to mean that that disconnected ecosystem. Finally truly gets gets connected up and then perhaps most excitingly now. The fifth point is once we've got. Platforms of scale and connected ecosystems all that data that's sitting inside the EMR sitting inside [00:19:55] The practice management system is going to be freed. And that's going to get out and [00:20:00] power Ai and you know power real insights that little drive a big big Improvement in patient outcomes. Yeah. [00:20:07] Pete: [00:20:07] No that last point is really important as well. And I think it also like they'll be they'll be when I speak to people about [00:20:14] Utilizing data with artificial intelligence in good ways is it sad sometimes the. The mindset of some people that would be well using data is is a bad like there's all these negative connotations with utilizing data, but there was this some pretty cool stuff that you guys have done recently even with with some Partnerships with some guys using data for good things [00:20:37] James: [00:20:37] Absolutely. We've just announced a great partnership with Movember. Yeah, and that what that what a great organization apart from the the dodgy facial hair they’ve sparked, but they've they've raised a lot of money and they really take take their responsibilities for delivering Better Health outcomes [00:20:54] Really seriously they’re really determined to drive change. So we love what they're doing and we're [00:21:00] fortunate enough to serve more than 90% of of urologists probably urologists and in Australia, and so it just made sense to get on board with what what November trying to do to solve. To help prostate cancer sufferer’s [00:21:13] It's a great partnership. And we're looking forward to adding any real value to our customers and making a difference in the fight against prostate cancer. [00:21:23] Pete: [00:21:23] Have you heard about beard season, by the way? [00:21:23] James: I haven't. [00:21:23] Pete: Yeah that that the beard thing that’s about skin checks, but anyway we’ll talk about that later, we’ll google that later. [00:21:30] James: [00:21:30] My wife’s struggling with the idea of me grow a mustache [00:21:33] Pete: [00:21:33] You could just back it up and just make it make it easy beard season and raise money for skin cancer awareness, but then that would be good [00:21:39] Where were we? So the look we’ve talked a little bit about you know the need to open up collaboration interoperability and all of that. What do you find on a day today though that your doctors really want from from you guys? From Genie from their solution. [00:21:59] James: [00:21:59] What do they [00:22:00] really want? So that the top three things they want [00:22:02] So we've done the we've done the survey. We know what they want and the the top three things they want in the first thing they want is they want to improve their patient experience. They want to drive practice efficiency and they want to drive doctor efficiency so they can see see more patients [00:22:16] That's really clear. Yeah, so that's what we're that's what we're trying to deliver and we we focus our now significant development resources on delivering. Yeah. [00:22:25] Pete: [00:22:25] And so then finally what's next for you guys. [00:22:29] James: [00:22:29] It's interesting your mentioned about AI before and you talk to people in the I presume doctors who could be using this in they’re quite they’re quite [00:22:39] Resistant that's not their experience. So, you know when we've done surveys we found that doctors are super excited about what AI could bring. If not super positive about it at least really really curious ones wanting to know more. So the most exciting thing we're working on at the moment as an AI program [00:22:56] So and and you know that. Fits into [00:23:00] part of our platform Vision, so we're well into a major build of our Cloud platform Gentu part of it, but we're also building a series of shared services that will plug into both Gentu and into our into our desktop Genie solution for those customers and those Solutions are aimed at automating the patient Journey [00:23:22] So we're building out a series of. Automated forms offerings partnership with Hot Docs as well underway, and we're delivering some great online appointment solutions for our customers soon in a range of things that automatics that journey and then connecting the disconnected ecosystems. So we're launching a cloud Marketplace shortly and that will really help our customers provide safe [00:23:50] Authorized recommended Integrations to third parties and then finally as I said most excitingly and how we bring bring all that together to power [00:24:00] AI and to help deliver patient outcomes. [00:24:03] Pete: [00:24:03] Nice one. Looking forward to seeing how that all plays out. Is there anything else [00:24:07] James: [00:24:07] Yeah, the sure is, you know, as we think about this this platform we're fortunate to have backers private equity backers that want to build a much much bigger. Healthcare IT business ifm are a great partner and the underlying investor is actually Hesta the healthcare industry super fund. So they're really aligned around our purpose [00:24:31] Obviously they want to a return for their members, but they genuinely and strategically care about improving the healthcare system as well. So we're really excited. We're really looking for Investments that will accelerate that platform Vision. So, you know, we're hoping to we're actively out there looking for acquisition partnership opportunities that will help make that a reality more quickly [00:24:48] Pete: [00:24:48] Very cool sounds like it'll all come together. So that's [00:24:51] James: [00:24:51] That’s the plan [00:24:52] Pete: [00:24:52] That’s the plan. Very excited to watch it all play out. I left some notes in the show notes on how people can check out more of what you guys do and beard season [00:25:00] that the James I really appreciate your time. Thanks so much for coming in [00:25:04] James: [00:25:04] My pleasure. Thanks for having me  
September 30, 2019
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18 – Marcus Wilson, Surgical Partners

Marcus Wilson is CEO of Surgical Partners, a solution that is helping practices around Australia integrate their accounting information with their practice management system.   He is a former healthcare analyst for Macquarie Group, and an Engineer by training. Marcus is passionate about implementing technology-based solutions for the complex challenges facing healthcare practices. In this chat with Pete, they cover the inefficiencies of back office processes in health, the exciting world of healthcare-FinTech, and the impact on the Australian GP of the emergence of new payment models onto the scene like AfterPay, Blockchain and Cryptocurrency
September 16, 2019
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17 – Ami Assigal, Practice Partners

Ami Assigal is the Director of Practice Partners, a group of Healthcare Business Consultants helping clinics achieve their goals of profitability and growth. Ami has a wealth of experience in all aspects of running a medical centre.  She an MBA specialising in finance, and a Diploma in Practice Management, so she knows her stuff when it comes to running a successful medical practice. Ami loins Pete in the studio to talk about the concept of Virtual Practice Management, and how it's revolutionising the day to day of busy GPs around the world.  She also touches on the technology and tools that GPs need to run a successful and profitable practice.
September 2, 2019
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16 – Karen Finnin, Online Physio

Karen Finnin is a Physiotherapist, and the Director of Online Physio, who specialise in providing long distance Physiotherapy consultations to people who have trouble accessing traditional care. She's been a physio for 20 years, and worked in many rural and remote areas, here and abroad, and in that time identified the recurring need for patients in remote areas to have better access to quality care for injury management. Due to the success of Online Physio, she has become one of Australia's leading authorities when it comes to telehealth, and is passionate about opportunities that intersect between health, business and technology. In this chat with Pete, Karen reflects on the rise of telehealth in allied health, the technology needed to be an effective Telehealth provider, the funding for Telehealth, and some hot tips for aspiring entrepreneurs about what makes a stand out Telehealth platform.
August 19, 2019
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15 – Matt Bardsley, Medical Director

Matt Bardsley is CEO of MedicalDirector, one of Australia's leading Practice Management Software providers.  In this episode, Pete and Matt address questions like: is building software for healthcare a pain or pleasure economy?  What's the right kind of investment to build innovative technology?  Has humankind outpaced Darwinism?   
August 5, 2019
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14 – Ariel Garten, Muse

Ariel Garten is CEO and co-founder of Muse - the brain sensing headband which is used by hundreds of thousands of people around the world. Bloomberg describes her "an innovator who completely remakes reality".  She is featured in over 1000 articles and TV spots including Fortune, NBC, CBS, CNET, Business Inside (50 sexiest scientists!), Times India, Huffington Post, GQ, Tim Ferris, Popular Science, New York Times, and multiple times on CNN, Forbes, Wall Street Journal and Tech Crunch.  She has a TED Talk called "Know Thy Self, With A Brain Scanner" and even does her own podcast about mindfulness and meditation called "Untangle".   Ariel chats with Pete about the technology and science behind Muse, the application of meditation in a clinical context and how Aussies really really like meditation.
July 22, 2019
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13 – Rafic Habib, Clinic to Cloud

Rafic Habib is the CEO and co-founder of Clinic To Cloud, a cloud based practice management system that is striving to optimise Medica Practices and enabling better patient engagement. We talk about the adoption of cloud by the industry, and his team's approach to solving big problems in healthcare.
July 8, 2019
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12 – Katrina Otto, Train IT Medical

Katrina Otto is the Principal and Owner of Train IT Medical, and is the self proclaimed "Switzerland of HealthTech vendors" - she likes all of them. With a strong track record of delivering results, Katrina has carved out a niche as one of Australia's leading medical software trainers. She helps practices make informed decisions about how best to use technology to provide better healthcare.  In this episode Katrina chats with Pete about the importance and intricacies of sharing health data, the adoption of tech in General Practice, and the growth of telehealth in Australia.
June 24, 2019
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11 – Dr Ben Hurst, HotDoc

Dr Ben Hurst, the CEO and Founder of HotDoc - Australia’s most trusted patient engagement platform - chats with Pete about the adoption of technology in General Practice (including cloud), emerging technology and the importance of trust between clinicians and vendors.
June 10, 2019
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10 – Dr Maryam Sadeghi, MetaOptima

Dr Maryam Sadeghi is CEO and co-founder of MetaOptima, the creators of DermEngine and MoleScope - innovative and intelligent technology for imaging, documentation and diagnosis of skin conditions and skin cancer, powered by artificial intelligence. Maryam talks with Pete about innovation, and the impact of Artificial Intelligence in healthcare.  
May 27, 2019
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09 – Graham Grieve, Health Intersections

Pete chat's with the "Father of FHIR" Graham Grieve about the motivations and drivers behind the plumbing of healthcare data.  Check out the FHIR community at www.fhir.org
May 13, 2019
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08 – Tess Van De Rijt, Patient Connector

Tess Van De Rijt is CEO and Founder of Patient Connector,  and is solving the complexities facing patients when being referred to a specialist doctor.  
April 29, 2019
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07 – Dr Ganesh Naidoo, Health & Co

Dr Ganesh Naidoo is Medical Director of the Healius brand Health & Co, and has seen primary care from many perspectives - from within a clinic he started himself, to within the biggest of Healthcare corporates in Australia.  Ganesh talks with Pete about the opportunities and challenges facing primary healthcare today and in the future.
April 15, 2019
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06 – Dr Todd Cameron, Scale My Clinic

Dr Todd Cameron: GP, Clinic Owner, Health Executive, Mentor, Speaker and White Board & Stationery Connoisseur.  He joins Pete for a wide ranging conversation about the changing dynamics of healthcare and technology for the GP of today, and tomorrow.
April 1, 2019
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05 – Dr Robert Laidlaw, Secure Health Chain

In this episode Pete chat's with Dr Robert Laidlaw of Secure Health Chain about Blockchain and Healthcare.  
March 18, 2019
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04 – Anshul Dayal, Neuromersiv

When recreating the 1942 Japanese bombing of Darwin in Virtual Reality isn't enough, what do you do next?  If you're Anshul Dayal, CEO and Co-Founder of Neuromersiv, you look to use your creative talents and Virtual Reality expertise to make stroke and brain rehabilitation more engaging and fun.  Anshul chats to Pete about emerging tech in health like virtual reality and augmented reality and the role it will play in the near future.
March 4, 2019
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03 – Dr Merran Cooper, Touchstone Life Care

Dr Merran Cooper, founder of Touchstone Life Care chats with Pete about how technology can be an enabler of a healthy death.  
February 18, 2019
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02 – Tim Blake, Semantic Consulting

Digital Health expert Tim Blake joins Pete in the studio to talk about social prescribing, unpacks what is digital health and why, the emerging needs of the patient and new models of care in this ever changing healthcare landscape.  
February 4, 2019
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01 – Silvia Pheiffer, Coviu Global

Silvia Pfeiffer, CEO and co-founder of Coviu, talks with Pete about telemedicine, medicare, regional and remote Australia, writing a book, and how she doesn't do blood.
January 16, 2019
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00 – Introduction

Keep an eye out for the Talking HealthTech podcast in 2019!
December 17, 2018
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About Talking HealthTech

Conversations with Doctors, Developers and Decision Makers to promote innovation and collaboration for better healthcare enabled by technology. Because collaboration begins with conversation.

Host

Peter Birch

Peter Birch

Peter Birch has worked in management roles in healthcare organisations for over 15 years; big ones and small ones, innovative start ups and slow moving beasts, he’s seen all different kinds. Pete has experienced first hand the exciting developments and the frustrating stagnation's of all the ups and downs in health, as well as the impact to businesses, investors, doctors, and patients.

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