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This Week In Health IT

This Week In Health IT

For the Next Generation of Health IT Leaders

All Episodes

Pursuing the Digital Journey: Creating a Rich, More Convenient Healthcare Experience for Patients

September 30, 2022: How does a leader with impressive AMEX and Disney experience run a healthcare system? https://www.linkedin.com/in/tonyambrozie/ (Tony Ambrozie), Senior VP and Chief Digital and Information Officer at https://baptisthealth.net/ (Baptist Health Florida) is advancing the healthcare experience, one revolutionary step at a time. We are looking to create ‘experiences’ but where do you start? What would benefit the community? What would benefit the clinicians? What is the best technology out there for our patients, our consumers? What are the best tools, processes and methods for building out an intentional health experience? Key Points: The US healthcare system has enormous dysfunctionalities We need to focus and make it simpler and more fluid, more convenient for users What does transformation look like in a financial services company? The data that comes out of the digital exhaust can inform us on what is working and what isn't working https://baptisthealth.net/ (Baptist Health Florida)
September 30, 2022
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Modern Digital Infrastructure: How can Modern Applications Impact Your System and Provide Agility?

Healthcare is starting to get its act together in regards to healthcare applications. We see more and more health systems trying to develop that muscle of application development. Why is this happening? What is driving this change? In the past, everybody remembers the ‘going to be down for maintenance’ notification, right? Well now we have more modular versions, where you're able to take out and update different portions. This means that now, more than ever, the digital front door could not be more important. After the pandemic, health systems needed to rewrite their digital front door and in the process of doing that, they recognized that they needed to supply the framework. And then as partners came in and worked within the framework, because they set up that digital front door, they were able to work with additional applications as they moved forward, because the architecture was correct. Not only to stay relevant but to provide a version of value based care that’s evolving to where the application itself is more suited to the patient base. Architecture that provides not only agility but also a layer of security, in terms of the framework. Sign up for our webinar: https://thisweekhealth.com/briefing_campaigns/delivering-better-patient-experience-with-modern-digital-infrastructure/ (Delivering Better Patient Experience with Modern Digital Infrastructure) - Thursday October 13 2022: 1pm ET / 10am PT.
September 29, 2022
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Evolving Care Spaces with Clinical Device Management: What is the CIO Responsible For?

September 28, 2022: Managing medical devices within a hospital can be extremely challenging. Expand to care at home and you’ve got an even bigger problem. Health systems can have more than 20,000 medical devices on a network. And with a 12-15 year useful life, it’s not uncommon to have to think about managing security over a very long period of time. What are the frontline solutions to address the sheer magnitude of this issue? https://www.linkedin.com/in/theresa-meadows-b6247a9/ (Theresa Meadows), SVP and CIO at Cook Children's and https://www.linkedin.com/in/gregmurphy2/ (Greg Murphy), CEO of https://ordr.net/healthcare/ (Ordr) share their expertise, experience and knowledge of medical device security. How do you keep up with updates? How do you ensure devices are running at the correct level or even just in good functioning order? When is it time to upgrade? What makes one solution stand out from the rest? Key Points: One of the challenges is just downright finding these devices. There's so many of them. Tools are able to identify these devices a lot easier so that we can help our clinical staff to be more efficient https://ordr.net/healthcare/ (Ordr) https://www.cookchildrens.org/ (Cook Children’s Health Care System) https://www.siriuscom.com/solutions/sirius-healthcare/ (Sirius (A CDW Company))
September 28, 2022
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Modern Digital Infrastructure: What is the Digital Foundation for your Health System?

When the pandemic hit, all of a sudden we had to decentralize the way we were doing healthcare, but the foundation wasn't there. The nature of work changed dramatically. We are now in a world where delivery of care is primarily through digital means. How do we create and maintain a modern healthcare digital foundation with people and processes at the core? Just as the mandate has evolved over time from the basic Hippocratic Oath to the AMA Code of Medical Ethics, so too has the interaction that evolves around that foundation. The foundation has got to be able to support the core. How do you manage these systems? How do you keep them updated? How do you reduce the complexity of connectivity? How do you find the vulnerabilities? How do you create multi-tenancy access, so that doctors and nurses can perform different functions? The way VMware looks at modern healthcare is to ensure that you are evolving to support the people in the processes. The benefits of health systems partnering to enable a modern digital foundation is monumental. Sign up for our webinar: https://thisweekhealth.com/briefing_campaigns/delivering-better-patient-experience-with-modern-digital-infrastructure/ (Delivering Better Patient Experience with Modern Digital Infrastructure) - Thursday October 13 2022: 1pm ET / 10am PT.
September 27, 2022
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Sirius Healthcare: Innovating Healthcare Technologies in the Lab

Imagine a future where smart hospital platforms facilitate treatment regardless of patient and clinician location, where patients reap the healing benefits of patient distraction devices, and clinicians are freed up from administrative tasks to focus on the patient while automation of those tasks provides more real-time, actionable data. Fred Holston, Director of Healthcare at Sirius Healthcare (A CDW company) joins Bill Russell to discuss Sirius’s Healthcare Technology Innovation Labs. A place where partners and technologies can come together to innovate, test, and build out new technologies to advance healthcare. What solutions are they focusing on in the labs today? What are health systems excited about in the areas of computer vision, command and control, touchless sensors and ambient listening? What is the role of a care companion and why is this interesting in this whole idea of Patient Room ‘Next’? https://www.siriuscom.com/solutions/sirius-healthcare/future-of-care/ This is episode 5 of 5 in our series Patient Room ‘Next’. Other guests include Stephanie Lahr, CIO of Monument Health and Billy Prows, VP at Intermountain. Sign up for our webinar:https://thisweekhealth.com/briefing_campaigns/patient-room-next-improving-care-efficiency/ ( Patient Room 'Next': Improving Care Efficiency) - Thursday September 29, 2022: 1pm ET / 10am PT
September 27, 2022
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What are the Top Priorities in Integrating Two Health Systems Together Effectively?

September 23, 2022: How do you integrate two health systems together? https://formichiganbymichigan.org/ (BHSH System) is the merger of Beaumont and Spectrum. https://www.linkedin.com/in/jasonrjoseph/ (Jason Joseph), Chief Digital and Information Officer is helping create a new health system, For Michigan,‎ By Michigan. What are the top priorities? How do you integrate the EHR? What is your consumer facing strategy? What are your clinician enablement and efficiency platforms going to look like? How do you even begin to think about processes, governance and security? What about staffing? What about culture and remote working policies?  Key Points: A lot of times when mergers happen, it slows a bunch of work down Connectivity isn’t usually that hard. The variability in all of it is what you have to plan for. What are we doing in the area of clinical documentation with regard to technology? https://formichiganbymichigan.org/ (BHSH System) Sign up for our webinar: https://thisweekhealth.com/briefing_campaigns/patient-room-next-improving-care-efficiency/ (Patient Room 'Next': Improving Care Efficiency) - Thursday September 29, 2022: 1pm ET / 10am PT. Sign up for our webinar: “https://thisweekhealth.com/briefing_campaigns/delivering-better-patient-experience-with-modern-digital-infrastructure/ (Delivering Better Patient Experience with Modern Digital Infrastructure)” - Thursday October 13 2022: 1pm ET / 10am PT.
September 23, 2022
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Monument Health: An Ambient Clinical Intelligence Solution to Documentation

How can we enhance quality of care and the patient experience, increase provider efficiency and satisfaction, reduce administrative burdens and improve financial outcomes? Dragon Ambient eXperience (Nuance DAX), is an ambient clinical intelligence solution that automatically documents patient encounters accurately and efficiently at the point of care. Stephanie Lahr, CIO of Monument Health joins Bill Russell to discuss this revolutionary product. 7 mins saved per care delivery encounter. Reducing documentation time by 50%. 70% reduction in feelings of burnout and fatigue. 79% improved documentation quality. 83% of patients say their physician is more personable and conversational. https://www.siriuscom.com/solutions/sirius-healthcare/future-of-care/ (https://www.siriuscom.com/solutions/sirius-healthcare/future-of-care/) https://www.nuance.com/healthcare/ambient-clinical-intelligence.html (https://www.nuance.com/healthcare/ambient-clinical-intelligence.html) This is episode 4 of 5 in our series Patient Room ‘Next’. Other guests include Billy Prows, VP at Intermountain and Fred Holston, Director of Healthcare at Sirius Healthcare (A CDW company). Stay tuned for more. Sign up for our webinar:https://thisweekhealth.com/briefing_campaigns/patient-room-next-improving-care-efficiency/ ( Patient Room 'Next': Improving Care Efficiency) - Thursday September 29, 2022: 1pm ET / 10am PT
September 22, 2022
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Preventing Digital Healthcare Fraud with Cybersecurity Solutions While Growing Patient Access

September 21, 2022: Now more than ever, healthcare organizations must give patients easier access to their health data and focus on reducing friction. The challenge comes with balancing the need for improved user experience with the importance of adopting appropriate security measures to guard sensitive data. During this solution showcase with Lane Williams, Director Solutions Engineering at https://www.f5.com/ (F5) and https://www.linkedin.com/in/jasonlavalle/ (Jason LaValle), Senior Solutions Architect at https://www.siriuscom.com/solutions/sirius-healthcare/ (Sirius Healthcare (A CDW Company)) we cover: • Attack evolution – Discover how attackers evolve their online schemes to take advantage of inherent vulnerabilities on web and mobile applications. • Countermeasure efficacy – Address the whole spectrum of automated application attacks and digital fraud abuse by abandoning traditional point solutions. • Identity and access management – Understand how healthcare organizations can protect PHI and their brand without compromising user experience or patient access to personal information. What kind of attacks are coming for healthcare? What are the inherent vulnerabilities that they're going after? Are we seeing a difference between web attacks and mobile attacks? Are there different types of attacks for different types of devices? How do you create a framework that addresses all of the different attacks? Having dual factor is critical but no longer good enough. You also need protection on the edge. What opportunities do we have to identify fraud within our medical devices? Is there an architecture we should consider to have in place? Key Points: A web application firewall product is very important because you can see exactly what the user is doing Attackers are increasing their sophistication by writing AI programs to basically duplicate the effects Zero trust is not a one stop thing. It's more of a journey. IOMT - Internet of Medical Things https://www.f5.com/solutions/healthcare/how-to-protect-patient-data-phi-and-claims-payment-integrity-in-healthcare?utm_medium=paid-displayandutm_source=f5pcam-siriusandutm_campaign=amer-sde_ofp_satandutm_content=kt-banner (WHITEPAPER: How to Protect Patient Data and Claims Payment Integrity in Healthcare) https://www.f5.com/ (F5) https://www.siriuscom.com/solutions/sirius-healthcare/ (Sirius Healthcare (A CDW Company))
September 21, 2022
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Monument Health: How Automation and AI Can Support Your Physicians More Effectively

How is Intermountain Healthcare thinking about Patient Room ‘Next’? How can automation and AI help you support your physicians more effectively? Stephanie Lahr, CIO of Monument Health joins Bill Russell to discuss. Neteera’s Digital Nursing Assistant streamlines clinical workflows to drive adoption and impact care. The technology enables nurses to address other important issues and reallocates their time therefore decreasing burnout and increasing retention. Artisight is an IoT sensor network that not only uses AI to analyze data, it uniquely uses AI to generate new and previously inaccessible data sets to vastly improve organizational operations and financial performance. https://www.siriuscom.com/solutions/sirius-healthcare/future-of-care/ (https://www.siriuscom.com/solutions/sirius-healthcare/future-of-care/) https://neteera.com/use-cases/ (https://neteera.com/use-cases/) https://www.artisight.com/ (https://www.artisight.com) This is episode 3 of 5 in our series Patient Room ‘Next’. Other guests include Billy Prows, VP at Intermountain and Fred Holston, Director of Healthcare at Sirius Healthcare (A CDW company). Stay tuned for more. Sign up for our webinar:https://thisweekhealth.com/briefing_campaigns/patient-room-next-improving-care-efficiency/ ( Patient Room 'Next': Improving Care Efficiency) - Thursday September 29, 2022: 1pm ET / 10am PT
September 20, 2022
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The Changing Face of Education in the Immersive World of the Metaverse

September 16, 2022: Crazy today. Obvious tomorrow. That’s the perfect way to sum up technology. http://victoryxr.com/ (Victory XR) just announced its partnership with Meta. https://www.linkedin.com/in/steve-grubbs-4708825/ (Steve Grubbs), CEO, of http://victoryxr.com/ (Victory XR) shares their goal of bringing a more immersive way for students to learn through virtual and augmented reality. 'Metaversities’. Educators are given training and 3D objects to teach a variety of subjects to their students. The best part? Students’ grades go up. Student focus goes up. Student enjoyment goes up. What is the promise around this virtual education? Why have we now reached a tipping point in this type of technology? What does the experience look like for a teacher? What does it look like for a student? Will the metaverse change healthcare? Key Points: The jump from the internet to the metaverse will be similar to the jump from radio to television In the metaverse, healthcare students can train on the hospital equipment over and over and over again whereas in the real world access would be limited. We are trying to get the whole education and workplace training universe to think about the Fortnite generation who are now entering higher education http://victoryxr.com/ (Victory XR)
September 16, 2022
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Intermountain Healthcare’s Journey Into the Future of Predictive Analytics, Touchless Tools, and AI

How is Intermountain Healthcare thinking about Patient Room ‘Next’? What might we see in the next couple years if we are walking into one of their patient rooms? Billy Prows, VP Shared/Affiliated Services at Intermountain Healthcare joins Bill Russell to discuss how their smart hospital platforms allow clinicians to focus on patient care and leaders to focus on productivity. How will Intermountain step into this future of predictive analytics, touchless sensors and artificial and augmented intelligence? The goal is to become as adaptable and agile as possible, especially as healthcare becomes increasingly consumer-focused. https://www.siriuscom.com/solutions/sirius-healthcare/future-of-care/ This is episode 2 of 5 in our series Patient Room ‘Next’. Other guests include Stephanie Lahr, CIO of Monument Health and Fred Holston, Director of Healthcare at Sirius Healthcare (A CDW company). Stay tuned for more. Sign up for our webinar:https://thisweekhealth.com/briefing_campaigns/patient-room-next-improving-care-efficiency/ ( Patient Room 'Next': Improving Care Efficiency) - Thursday September 29, 2022: 1pm ET / 10am PT
September 15, 2022
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How a Project Manager can Help Lock Down Your Healthcare Environment & Build Cyber Security Defense

September 14, 2022: With so many enterprise solutions on the market, how do you even begin to pull the teams together to drive a robust world class solution to lock down your healthcare environment? That’s where hiring a Project Management company comes in. Jeremy Ognall, Founder and Chief Strategy Officer of https://www.gordiandynamics.com/ (Gordian) sits down for a fireside chat today with Bill to discuss delivering complex security projects to protect your health system. Whether it’s crisis management, agile project management or putting together teams to solve complex problems, https://www.gordiandynamics.com/ (Gordian) knows how to protect your health system’s assets. During this episode we ponder: How do you integrate into a team and really understand how they operate as a system? What makes a successful project? Key Points: There's a lot of people who have the project management designation and qualifications, but aren't necessarily adept to running an enterprise level project We integrate the various vendors, CrowdStrike, Palo Alto, Tanium, Proofpoint and Microsoft into our healthcare client’s systems Getting people to buy into the vision and work together collaboratively on a daily basis is critical How does a rugby coaching career apply to the security paradigm? Website: https://www.gordiandynamics.com/ (Gordian) View PDF: https://thisweekhealth.com/wp-content/uploads/2022/09/How-Rugby-Helps-Build-Wins-in-Cybersecurity_Gordian.pdf (How Rugby Helps Build Wins in Cybersecurity)
September 14, 2022
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Sirius Healthcare’s Patient Room ‘Next’: A Look Inside the Next Iteration of Healthcare Technologies

The future of patient care spaces is bright with potential technology solutions to improve patient care—from life-saving treatment based on predictive analytics to patient distraction devices. When the pandemic hit, rapid adoption of tools and technologies became necessary to continue treating patients and to survive. What is Patient Room ‘Next’ and how is it evolving the space in which patients receive care now and into the future? Fred Holston, Director of Healthcare at Sirius Healthcare (A CDW company) joins Bill Russell to discuss the core technologies and capabilities that make up PRN. https://www.siriuscom.com/solutions/sirius-healthcare/future-of-care/ This is episode 1 of 5 in our series Patient Room ‘Next’. Other guests include Stephanie Lahr, CIO of Monument Health and Billy Prows, VP at Intermountain. Stay tuned for more. Sign up for our webinar:https://thisweekhealth.com/briefing_campaigns/patient-room-next-improving-care-efficiency/ ( Patient Room 'Next': Improving Care Efficiency) - Thursday September 29, 2022: 1pm ET / 10am PT
September 13, 2022
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The EHR Market – Misconceptions and the Path Forward

September 9, 2022: Healthcare is looking for a robust, integrated, person-centered record that can operate across multiple care delivery environments and bring efficiency and less friction across the patient and consumer health experience. MEDITECH Expanse rated 82.9 in the latest KLAS report on EHRs. The EHR has always been the system of record. Where does it go from here? What is the future? https://www.linkedin.com/in/helenwatersmeditech/ (Helen Waters), Executive VP and COO for MEDITECH joins us today. Where is the market taking MEDITECH? What is their approach to usability and preventing burnout? What about interoperability? Can MEDITECH offer sustainability amongst the rising cost burdens on healthcare organizations? What is their approach to patient-centered care? How will MEDITECH continue to challenge the market moving forward? Key Points: It took a lot of courage to hit a pause button while meaningful use was going on to develop https://ehr.meditech.com/ehr-solutions/meditech-expanse (Expanse) The evolution of value based care will continue to place demands on electronic health records that MEDITECH is very prepared to meet Our goal is always to make technology affordable and scalable https://ehr.meditech.com/ (MEDITECH WEBSITE) https://blog.meditech.com/ (MEDITECH BLOG) https://ehr.meditech.com/podcast-index (MEDITECH PODCAST)
September 9, 2022
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Taking EDR & MDR to the Next Level in This Hot Health IT Discussion

September 7, 2022: Healthcare is being slammed by cybersecurity challenges. What does the anatomy of a security breach look like? It is vital to be able to detect malicious behavior and understand what's normal and what's not normal. What strategies and solutions can be deployed to mitigate the threats? Today https://www.linkedin.com/in/todd-felker-cissp-90b3763/ (Todd Felker), Executive Healthcare Strategist at https://www.crowdstrike.com/ (CrowdStrike) and https://www.linkedin.com/in/jamescase/ (James Case), VP and CISO at https://baptisthealth.net/ (Baptist Health) talk about EDR (Endpoint Detection and Response), MDR (Managed Detection and Response) and IR (Incident Response). How are these tools addressing some of the challenges? What are the main “portals” for exfiltration? How does a “people-centric” approach protect organizations? What is the 1 10 60 framework? Key Points: It's not IF but WHEN because they are going to get in at some point Speed is everything Some cyber insurance companies won't write you a policy unless you have EDR now. It's gotten that crazy. We have to evolve like the adversary does. We have to get faster. Our guarantee with our managed detection and response is that we will identify, detect and remediate within 60 minutes https://www.crowdstrike.com/ (CrowdStrike) https://baptisthealth.net/ (Baptist Health)
September 7, 2022
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Challenges and Solutions to Unmanaged Devices in Healthcare: Securing OT Assets

What is Operational Technology? OT are the systems that keep hospitals running. Like Medical devices, these critical infrastructure items have unique characteristics that make securing them difficult. So, what are the common OT devices found in a hospital and what should we do about them? What is OT Security? Practices and technologies used to (a) protect people, assets, and information, (b) monitor and/or control physical devices, processes and events, and (c) initiate state changes to enterprise OT systems. Talk to Medigate about their OT security solutions to help keep you operating https://www.medigate.io/demo (https://www.medigate.io/demo) This is episode 5 of 5 in our series “Challenges and Solutions to Unmanaged Devices in Healthcare”. Other topics we cover include Visibility for Zero Trust, Mergers and Acquisitions, Holistic Assessments, and Improved Device Effectiveness. Thanks for listening! Sign up for our webinar: https://thisweekhealth.com/briefing_campaigns/challenges-and-solutions-to-unmanaged-devices-in-healthcare/ (Challenges and Solutions to Unmanaged Devices in Healthcare) - Thursday September 8, 2022: 1pm ET / 10am PT
September 6, 2022
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How will a New CIO Prioritize and Compete in a World of Healthcare Consumerism and Staff Shortage?

September 2, 2022: What do the first 100 days look like in a CIO role? What if you have really big boots to fill? https://www.linkedin.com/in/craig-kwiatkowski-0b00b8a/ (Craig Kwiatkowski), Senior VP and CIO at https://www.cedars-sinai.org/ (Cedars-Sinai) is carrying the torch to ensure that Cedars-Sinai’s unwavering focus on providing quality, safe, equitable and high value patient care stays on track. How does a pharmacist background help you in a CIO role? How do you navigate the healthcare delivery system so that it functions smoothly between the physician, the nurse and the patient? How do you ensure precision, accuracy, logic and safety? What is Cedars-Sinai doing to make the clinician's life easier, more productive and more satisfying? How are they approaching consumers of healthcare in their market? What are they doing to transform that experience? Key Points: Pharmacists are good at closing care gaps, developing plans, patient advocacy and navigating the healthcare delivery system It’s the little things that accumulate that we need to pay attention to, sometimes more so than some big grand reveal. If anyone can disrupt healthcare, Amazon can. They're willing and maybe more importantly, they can afford to try and fail. https://www.cedars-sinai.org/ (Cedars-Sinai)
September 2, 2022
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Challenges and Solutions to Unmanaged Devices in Healthcare: Improved Device Effectiveness

Every hospital has thousands of devices that cost thousands of dollars each, yet most of them are idle around 52% of the time. On top of all that, the nursing units are always asking for more! Having an up-to-date inventory, tracking utilization, and monitoring physical location can significantly improve effectiveness and will return millions of dollars back to the operational budget. To learn more about Clinical Device Efficiency, visithttps://www.medigate.io/ ( https://www.medigate.io/)http://medigate.io/cde (cde) This is episode 4 of 5 on our series “Challenges and Solutions to Unmanaged Devices in Healthcare”. Other topics we cover include Visibility for Zero Trust, Mergers and Acquisitions, Holistic Assessments, and Securing OT Assets. Stay tuned for more. Sign up for our webinar: https://thisweekhealth.com/briefing_campaigns/challenges-and-solutions-to-unmanaged-devices-in-healthcare/ (Challenges and Solutions to Unmanaged Devices in Healthcare) - Thursday September 8, 2022: 1pm ET / 10am PT
September 1, 2022
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Challenges and Solutions to Unmanaged Devices in Healthcare: Holistic Assessments

What kind of problems arise as a result of starting on a security strategy without doing holistic assessments? We're all trying to improve cybersecurity across healthcare. It’s a never ending job, unfortunately, but knowing where you’re at across different mile markers or points in time, can really help guide you. How do you acquire the data that will allow you to evaluate and refresh your strategy as needed? What processes are in place? How do you bring new devices onto your network? How do you apply or enforce security policy? What processes can you vet or challenge? What technology do you have? Are you missing some key components or are there components that are not talking to each other? From a holistic standpoint, using an external third party can really help to find the gaps. That’s where Medigate comes in. They can help you to identify and quantify all of the threats and then manage those threats within and adapt your existing management structure.https://www.medigate.io/services ( https://www.medigate.io/services) This is episode 3 of 5 on our series “Challenges and Solutions to Unmanaged Devices in Healthcare”. Other topics we cover include Visibility for Zero Trust, Mergers and Acquisitions, Improved Device Effectiveness, and Securing OT Assets. Stay tuned for more. Sign up for our webinar: https://thisweekhealth.com/briefing_campaigns/challenges-and-solutions-to-unmanaged-devices-in-healthcare/ (Challenges and Solutions to Unmanaged Devices in Healthcare) - Thursday September 8, 2022: 1pm ET / 10am PT
August 30, 2022
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Behind the News: Scott Becker and Bill Russell in a Room. What will these Health IT Reporters Discuss?

August 26, 2022: Two healthcare journalists go head to head! https://www.linkedin.com/in/scott-becker-private-equity-podcast-scott-becker-ab7056176/ (Scott Becker), Publisher of https://www.beckershospitalreview.com/ (Beckers) and our very own Bill Russell. What is their take on Amazon’s Purchase of OneMedical? What is the tech giant trying to do? The number one aim of smart business is to double down on your strengths and close off your weaknesses. But does this ruthless strategy hurt healthcare? Does the American public care about data privacy? What are their thoughts on big tech having access to their medical data? Teledoc announced 1.3 billion in losses. Is this the future of telehealth? And why did Ohio Health outsource their entire IT team to Accenture? Key Points: Healthcare is 20 plus percent of the economy People only care about data privacy when embarrassing stuff comes out about them There is still very much the VC view of we don't want to do something unless it's gonna be a huge game changer We are in a very challenging time economically for health systems https://www.beckershospitalreview.com/ (Beckers)
August 26, 2022
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Challenges and Solutions to Unmanaged Devices in Healthcare: Mergers and Acquisitions

One of the hardest things to achieve in business is a Merger and Acquisition. Even with a successful M and A, there’s always challenges. There's always stress. And so many questions that must be asked. What technology standards do they operate with? What devices do they have in their environment? What best practices do they adhere to? I think everybody in the world assumes that the CIO knows all this and can identify all the devices and knows what patch version and what risk level etc. But that is not always the case. Connected devices bring complicated risks, so Medigate created a single platform to orchestrate and integrate HDO security throughout your environment, so you can connect with confidence.https://www.medigate.io/demo ( https://www.medigate.io/demo) This is episode 2 of 5 on our series “Challenges and Solutions to Unmanaged Devices in Healthcare”. Other topics we cover include Visibility for Zero Trust, Holistic Assessments, Improved Device Effectiveness, and Securing OT Assets. Stay tuned for more. Sign up for our webinar: https://thisweekhealth.com/briefing_campaigns/challenges-and-solutions-to-unmanaged-devices-in-healthcare/ (Challenges and Solutions to Unmanaged Devices in Healthcare) - Thursday September 8, 2022: 1pm ET / 10am PT
August 25, 2022
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Challenges and Solutions to Unmanaged Devices in Healthcare: Visibility for Zero Trust

Visibility is the foundation for zero trust. The reality is that threats in healthcare are getting much more complex. There’s a much broader attack surface. It’s extremely hard to know where all of our devices are. It was hard to know where they were before, which brings us to the question, is zero trust even achievable in healthcare? What does visibility look like and what does it mean? If you don't know what devices are out there or if you're not certain that they’re connecting to your network then it's really hard to apply any security techniques against those devices. Medigate created a single platform to help with visibility and understanding of what devices are there and what’s connecting to the network, so you can connect with confidence.https://www.medigate.io/ ( https://www.medigate.io/) This is episode 1 of 5 on our series “Challenges and Solutions to Unmanaged Devices in Healthcare”. Other topics we cover include Mergers and Acquisitions, Holistic Assessments, Improved Device Effectiveness, and Securing OT Assets. Stay tuned for more. Sign up for our webinar: https://thisweekhealth.com/briefing_campaigns/challenges-and-solutions-to-unmanaged-devices-in-healthcare/ (Challenges and Solutions to Unmanaged Devices in Healthcare) - Thursday September 8, 2022: 1pm ET / 10am PT
August 23, 2022
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Elevating the Human Experience: From Public Health to Innovation at Atrium Health

August 19, 2022: What was it like in the early stages of the pandemic through the eyes of a Secretary of Family and Social Services? https://www.linkedin.com/in/jennifer-sullivan-md-mph-3a081760/ (Jen Sullivan) who is now the Senior Vice President Strategic Operations at https://atriumhealth.org/ (Atrium Health) shares her thrilling and beautifully put story about handling the crisis, the vaccine rollout and other logistics at the state level through her fascinating lens. During the episode we ponder: What is the current status of the data infrastructure between states and health systems? How can we build behavioral health in an integrated way? How do we build novel delivery systems of care that go to people rather than our historic way where people have to come to us? What kind of magic happens when you combine an innovation hub and medical school all in one space? How can we best train our next generation of physicians? Are we seeing more virtual technology being used? How is that augmenting the training experience? Key Points: When people looking at a health system, they're really looking for a partner in health One of my favorite evolutions of public health is precision public health How do you hire the right people and create an environment in which they can practice empathy? https://atriumhealth.org/ (Atrium Health)
August 19, 2022
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Supporting Global Work When War Breaks Out, Visiquate Data Science in the Ukraine

August 12, 2022: The Ukraine boasts a very educated and committed workforce. US companies have been working closely with teams over there for many years, diversifying their portfolio and bettering their fields. What do you do when war breaks out? How do you continue to support and work with that team? https://www.linkedin.com/in/bcrobertson/ (Brian Robertson), CEO of https://www.visiquate.com/ (VisiQuate), explains how working with his team of data scientists has changed over the last couple of months. What contingency plans should you have in place? How can you help support their safety and how can you support them 100% remotely? What gets lost in translation? This episode is a one-stop shop for those wanting to hear about working with teams all over the world, remote work and culture, telemedicine, and the magic of Ukraine. Key Points: Coding culture in the Ukraine started rapidly growing in the early 2000’s How do you get into a career of healthcare analytics? https://www.visiquate.com/ukraine (Visiquate - donate to the Ukraine) https://www.visiquate.com/ (VisiQuate) Webinar: Don’t Pay The Ransom - Thu Aug 18 @ 1pm ET / 10am PT Is your health system paying out for attacks on your data? How can we stop the cycle? Rubrik is offering incredible insight into the arising issues in cyber resilience in ransomware attacks, cloud data management with securing Epic in Azure, and unstructured data. In this webinar, we analyze the best practices to initiate in our hospital systems.https://thisweekhealth.com/dont-pay-the-ransom-insight-into-cyber-resilience-in-ransomware-attacks-cloud-data-management-unstructure-data/ ( Register here)
August 12, 2022
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A Highlight Reel of Some of the Greatest TownHall Moments in 2022

August 5, 2022: Today is a special highlight reel episode featuring Townhall’s different hosts, guests and topics that really illustrate what this channel is all about: Community. We’ve clipped together some of our favorite moments from the past 6 months. Lee Milligan, CIO for Asante and Mark Stockwell, Director of ITS Enterprise Services at Asante - https://youtu.be/iDF4PUoriME (Framework, Discovery, and Launch of a Successful Data Governance Program) Reid Stephan, VP and CIO at St. Lukes and Todd Dunn, Vice President of Innovation at Atrium Health - https://youtu.be/8-SDVQ2DmuQ (Empathy Married with Curiosity are the Two Foundational Principles of Great Innovation) Jake Lancaster, Chief Medical Information Officer at Baptist Memorial Health Care and Matthew Sakumoto, Virtualist and Clinical Informatics Physician Champion at Sutter Health - https://youtu.be/PHC5MWUvMDE (Virtual Primary Care Creates Hybrid Care Coordination For Patients) Brett Oliver, Family physician and Chief Medical Information Officer at Baptist Health and Andy Truscott, Global Health Technology Lead for Accenture - https://youtu.be/kcrOTZIHGWA (A Physician And A Technologist Ask How To Make Health IT Projects Less Burdensome For Clinicians) Lee Milligan, CIO for Asante and Allison Graffis, Manager of Clinical Informatics Training at Asante - https://youtu.be/fqDztUGshaU (A One Hour Call Results In 104 Hours A Year Saved For One Clinician) Jake Lancaster, Chief Medical Information Officer at Baptist Memorial Health Care and Peter Hong, Clinical Informatics Fellow and Pediatric Hospitalist fellow at Boston Children's - https://youtu.be/sgWvu1usyGk (How Can Health Systems And Centers Carry App Maintenance?) Brett Oliver, Family Physician and Chief Medical Information Officer at Baptist Health and Aaron Miri, SVP, Chief Digital and Information Officer at Baptist Health Jacksonville - https://youtu.be/QHOGHuQuZVE (How Has COVID And The Use Of Telehealth Affected The Relationship Between Health IT And Clinicians?) Reid Stephan, VP and CIO at St. Lukes and Carrie Liken, Head of Industry for Healthcare at Yext - https://youtu.be/bIB7-kQiQoc (Data Interoperability Will Be Important In 2022, How Can Organizations Prepare?)
August 5, 2022
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Prevent Email Attacks and Gain Visibility into Threats Targeting Your Healthcare Organization

August 3, 2022: It's hard to imagine a more complex and dense information ecosystem than that in healthcare. Petabytes of data flying around hybrid networks, a growing reliance on the cloud, a strict but often vague regulatory situation, a very active MandA environment and a severe shortage of skilled and experienced workers. https://www.linkedin.com/in/ryanzwitt/ (Ryan Witt) of https://www.proofpoint.com/us (Proofpoint) and http://www.linkedin.com/in/chasefranzen/ (Chase Franzen) of https://www.sharp.com/ (Sharp HealthCare) are here to help you protect your system. What are the key threats to patient data today? What are the main vulnerabilities? How can you prevent email attacks? What are the main “portals” for exfiltration? How do you safeguard these portals? What are the best solutions in the market to help mitigate these threats? Key Points: Healthcare is a virtual treasure trove. It attracts the full gamut of attackers. What are the key threats? Are cyber attacks getting more sophisticated? You've got to have a defense and death strategy https://www.proofpoint.com/us (Proofpoint) https://www.sharp.com/ (Sharp HealthCare) Webinar: How’s Your Front Line? Recruit, Retain and Optimize Your Cybersecurity Team - Thu Aug 11 @ 1pm ET / 10am PT “Cybersecurity-what’s your emergency?” “We need help. It’s an attack.” “Hello? Hello!” What can we do about the staffing shortage in cybersecurity? With research suggesting that nearly a third of the cybersecurity workforce is planning to leave the industry in the near future, organizations are left in a worrisome position, especially as attack surfaces are growing. So, where do we move forward from here knowing that we are facing low numbers in the field already and it’s likely to get even worse? https://thisweekhealth.com/webinar-sempris-cyberstaffing_recruit-retain-optimize-cybersecurity-team/ (Register here) Webinar: Don’t Pay The Ransom - Thu Aug 18 @ 1pm ET / 10am PT Is your health system paying out for attacks on your data? How can we stop the cycle? Rubrik is offering incredible insight into the arising issues in cyber resilience in ransomware attacks, cloud data management with securing Epic in Azure, and unstructured data. In this webinar, we analyze the best practices to initiate in our hospital systems. https://thisweekhealth.com/dont-pay-the-ransom-insight-into-cyber-resilience-in-ransomware-attacks-cloud-data-management-unstructure-data/ (Register here)
August 3, 2022
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Behind the Scenes of Digital Health: How Leadership and Introspection Create Innovation

July 29, 2022: https://www.linkedin.com/in/atreja/ (Ashish Atreja), CIO and Chief Digital Health Officer oversees https://health.ucdavis.edu/welcome/index.html (UC Davis Health)’s expansion of its digital relationships with patients and other hospitals, bridging the gap between IT, academia, research, and innovation as “Digital Davis” becomes a global hub for digital health. Prior to UC, he was at Mount Sinai where he established one of the first innovation hubs within an academic medical center to build and test disruptive digital health technologies. It’s all part of his plan to transform the industry. Is Ashish the Elon Musk of the healthcare world? Key Points: You want more touchpoints? I want more touchpoints. We prescribed a remote bluetooth monitoring app for heart failure patients that showed 40% of emission reduction What do we need to do to move the needle? At the end of the day, it’s behavioral change. We have made healthcare boring. We study so much in medical school but we don’t study communication and behavioral science https://health.ucdavis.edu/welcome/index.html (UC Davis Health) Webinar: How’s Your Front Line? Recruit, Retain and Optimize Your Cybersecurity Team - Thu Aug 11 @ 1pm ET / 10am PT “Cybersecurity-what’s your emergency?” “We need help. It’s an attack.” “Hello? Hello!” What can we do about the staffing shortage in cybersecurity? With research suggesting that nearly a third of the cybersecurity workforce is planning to leave the industry in the near future, organizations are left in a worrisome position, especially as attack surfaces are growing. So, where do we move forward from here knowing that we are facing low numbers in the field already and it’s likely to get even worse?https://thisweekhealth.com/webinar-sempris-cyberstaffing_recruit-retain-optimize-cybersecurity-team/ ( )https://thisweekhealth.com/webinar-sempris-cyberstaffing_recruit-retain-optimize-cybersecurity-team/ (Register here) Webinar: Don’t Pay The Ransom - Thu Aug 18 @ 1pm ET / 10am PT Is your health system paying out for attacks on your data? How can we stop the cycle? Rubrik is offering incredible insight into the arising issues in cyber resilience in ransomware attacks, cloud data management with securing Epic in Azure, and unstructured data. In this webinar, we analyze the best practices to initiate in our hospital systems.https://thisweekhealth.com/dont-pay-the-ransom-insight-into-cyber-resilience-in-ransomware-attacks-cloud-data-management-unstructure-data/ ( )https://thisweekhealth.com/dont-pay-the-ransom-insight-into-cyber-resilience-in-ransomware-attacks-cloud-data-management-unstructure-data/ (Register here)
July 29, 2022
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How Can Data Governance Address the Stress in Health IT: Alert Fatigue, Burnout, and Staff Shortage

July 22, 2022: Today we talk to https://www.linkedin.com/in/anna-dover-02137117/ (Dr. Anna Dover), Director, Product Management at https://www.fdbhealth.com/ (First Databank) (FDB). We hit on staff shortages, clinician burnout, drug databases, alert fatigue, and governance. What does it take to create and deliver the world’s most trusted drug databases? What can we do to reduce physician and nurse stress? What challenges do pharmacists face in both retail and health system settings? How do we address the overabundance of drug-related clinical decision support alerts? How is healthcare technology resolving some of the drug-related over-alerting and how are the tools available today different from those in the past? What are some other ways that these drug-related CDS tools can help clinicians and improve patient care? What does the future hold in this area?  Key Points: The one line item on everybody's P and L right now, which is just absolutely killing them, is the contract labor line The hard part with alerts is if you fire them off too many times, they become white noise Unfortunately the workflow of care for a patient can be frenetic The biggest players in healthcare analytics tend to be the EHR software vendors https://www.fdbhealth.com/ (First Databank)
July 22, 2022
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Director Rich Birhanzel: In the Metaverse of Madness

July 15, 2022: https://www.linkedin.com/in/rich-birhanzel-26953055/ (Rich Birhanzel), Global Health Lead at https://www.accenture.com/us-en (Accenture). The Accenture Technology Vision 2022 is hot off the presses. It reveals that the “Metaverse Continuum”— a spectrum of digitally enhanced worlds, realities and business models—is redefining how the world works, operates and interacts. We see businesses racing toward a future that is very different from the one in which they were designed to operate, while technologies, such as extended reality, blockchain and edge computing, are converging to reshape human experiences. So how do we make the leap and take the lead in the metaverse? Key Points: We are now starting to see some experimentation and early use cases around Metaverse Something we've been after in healthcare for a long time, is the ability of the individual to own his or her data It’s really important to have a data architecture across the enterprise that defines who people are Internet of Ownership is such an interesting and important concept We have a clinical capacity issue globally https://www.accenture.com/us-en/blogs/intelligent-operations-blog/metaverse-continuum-set-to-redefine-how-the-world-operates (Metaverse continuum set to redefine how the world operates - Accenture) https://www.accenture.com/us-en (Accenture)
July 15, 2022
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Director Rich Birhanzel: On the Application of Metaverse in Healthcare

July 15, 2022: https://www.linkedin.com/in/rich-birhanzel-26953055/ (Rich Birhanzel), Global Health Lead at https://www.accenture.com/us-en (Accenture). The Accenture Technology Vision 2022 is hot off the presses. It reveals that the “Metaverse Continuum”— a spectrum of digitally enhanced worlds, realities and business models—is redefining how the world works, operates and interacts. We see businesses racing toward a future that is very different from the one in which they were designed to operate, while technologies, such as extended reality, blockchain and edge computing, are converging to reshape human experiences. So how do we make the leap and take the lead in the metaverse? Key Points: We are now starting to see some experimentation and early use cases around Metaverse Something we've been after in healthcare for a long time, is the ability of the individual to own his or her data It’s really important to have a data architecture across the enterprise that defines who people are Internet of Ownership is such an interesting and important concept We have a clinical capacity issue globally https://www.accenture.com/us-en/blogs/intelligent-operations-blog/metaverse-continuum-set-to-redefine-how-the-world-operates (Metaverse continuum set to redefine how the world operates - Accenture) https://www.accenture.com/us-en (Accenture)
July 15, 2022
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Halfway Through 2022: A Curated Playlist of Our Top Hits These Past 6 Months: Part 2

July 8, 2022: A special episode of Keynote this week combines different guests and topics that really illustrate what this channel is all about and what conversations we’ve been able to have the past 6 months. We’ve clipped together some conversations that hit hard, shared innovation, and pursued different outlooks on healthcare and health IT. In Part 2 of our curated playlist, we feature the following guests and topics: 1. Phoebe Yang, General Manager at AWS, Healthcare - https://youtu.be/a3v_gYFpC-Q (AWS's Phoebe Yang Explains How Technology Can Address Disparities in Access to Healthcare) 2. Daniel Barchi, CIO at New York-Presbyterian - https://youtu.be/q4w-tZbdSnA (How Can Vendor Partners Successfully Approach CIOs?) 3. Aaron Miri, CIO, Baptist Memorial Jacksonville - https://youtu.be/CmWL3VrjZks (Creating a Culture that Fosters Collaboration, Innovation, and Problem Solving in Health IT) 4. Nadine Hachach-Haram, Founder and CEO at Proximie - https://youtu.be/aDpGBIAm_Lo (Healthcare Needs to Replace Brick and Mortar with Patient-Centered Care) 5. Aneesh Chopra, President of CareJourney - https://youtu.be/vVDkd5Wc_fE (Does the Business Model in Healthcare Drive the Need for Interoperability?) 6. Micky Tripathi, National Coordinator for Health Information Technology at Office of the National Coordinator for Health Information Technology (ONC) - https://youtu.be/4r51fbWUNAg (Micky Tripathi Explains What TEFCA Means For Healthcare: Accurate And Accessible Data) 7. David Feinberg, President and CEO of Cerner - https://youtu.be/uzPZep9fNQY (The Power of 'Dr. Google' and How it has Become Better Access to Information) 8. Stephen Klasko, Former President at Jefferson Health / Executive In Residence at General Catalyst - https://youtu.be/LNITxmsh-gg (Investing in our Future through Population Health, Predictive Analytics, and Social Determinants)
July 8, 2022
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Halfway Through 2022: A Curated Playlist of Our Top Hits These Past 6 Months: Part 1

July 1, 2022: A special episode of Keynote this week combines different guests and topics that really illustrate what this channel is all about and what conversations we’ve been able to have the past 6 months. We’ve clipped together some of our favorite moments, though it was hard to choose just a few. In Part 1 of our curated playlist, we feature the following guests and topics: 1. Mark Cuban, American billionaire and entrepreneur, Mark Cuban Cost Plus Drug Company - https://youtu.be/uGrhGnB4XoM (How will Mark Cuban Break into the Existing Systems in Healthcare to Make Equity Changes?) 2. John Halamka, President of Mayo Clinic Platform - https://youtu.be/yyBrKCUYOCE (AI and the Future of the EHR in Healthcare) 3. Angela Yochem, EVP Chief Transformation and Digital Officer at Novant Health - https://youtu.be/0MM_sRyNjwc (The Future Of Healthcare Is Empowering The Individual To Manage Their Wellness In A Continuum) 4. Lee Shapiro, Managing Partner at 7wireVentures - https://youtu.be/qSkj5PghCX0 (2022 Fundraising Predictions from Managing Partner of 7WireVentures) 5. Glen Tullman, CEO at Transcarent - https://youtu.be/sOq9T9adsxs (How Transcarent is Challenging the Confusing, Complex, and Costly State of Healthcare) 6. Missy Krasner, Venture Chair at Redesign Health - https://youtu.be/V7om0ZjE-fU (Big Tech's Decentralized Approach To Healthcare Innovation And Its Affect On Partnerships) 7. Rob DeMichiei, Former CFO / Board Director and Strategic Advisor at Health Catalyst- https://youtu.be/mBNPsyOfBGI (Healthcare Providers Reassess Strategy to Compete with 2022 Landscape) 8. Lee Milligan, CIO at Asante - https://youtu.be/u12sN2jK-_I (The First Moments of a Ransomware Attack: That First Phone Call)
July 1, 2022
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The 6 Key Steps for Improving Cybersecurity According to the HCIC: Which One Do you Need?

June 24, 2022: Today we are sharing the Health Care Industry Cybersecurity (HCIC) Task Force's report on cybersecurity: https://www.phe.gov/Preparedness/planning/CyberTF/Documents/report2017.pdf (Report on Improving Cybersecurity in the Health Care Industry). They identified the following 6 key imperatives: Define and streamline leadership, governance, and expectations for healthcare industry cybersecurity Increase the security and resilience of medical devices and health IT Develop the healthcare workforce capacity necessary to prioritize and ensure cybersecurity awareness and technical capabilities Increase healthcare industry readiness through improved cybersecurity awareness and education Identify mechanisms to protect research and development efforts and intellectual property from attacks or exposure Improve information sharing of industry threats, risks and mitigation Three Task Force members graciously sat down with us to explain and engage in a conversation about the key imperatives: https://www.linkedin.com/in/wmarshrn-cybernurseleader/ (Bradford Marsh), EVP Government Health Security and Technology at First Health Advisory, https://www.linkedin.com/in/theresa-meadows-b6247a9/ (Theresa Meadows), CIO at Cook Children's and https://www.linkedin.com/in/david-ting-1a420/ (David Ting), Chief Technology Officer / Founder of Tausight. Key Points: What is the current state of the healthcare cyber landscape? In healthcare we know that we don't have a good way to share information We have issues with legacy technology The attack surface has gotten a lot larger What are some action plans that someone could take, post report, to begin to implement changes? https://www.phe.gov/Preparedness/planning/CyberTF/Documents/report2017.pdf (Report on Improving Cybersecurity in the Health Care Industry) https://healthsectorcouncil.org/ (Healthcare and Public Health Sector Coordinating Council (HSCC) Cybersecurity Working Group (CWG))
June 24, 2022
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Using Technology to Simplify & Not Complicate Healthcare, Can we Re-engage Clinicians & Patients?

June 17, 2022: Today we have a special treat. https://www.linkedin.com/in/jonathan-l-manis-644016173/ (Jonathan Manis), Senior VP and CIO for CHRISTUS Health walks us through his Opening Keynote “Re-Design Healthcare” presented at the Texas HIMSS conference. In this episode, it becomes utterly apparent that the healthcare industry needs a mind-shift. We delve into mobility, connectivity, consumerism and an alteration to “prediction and prevention” versus the “provision” of care to the sick and unwell. Healthcare can’t advance with a new approach until we stop using the old approach. How can we nix some of the complexity? Are customer experience expectations different across different countries? Healthcare consumers are stuck with what their insurance carriers’ want them to do. Will we ever break out of that model? How can we re-design healthcare? Key Points: In this digital hurricane world, healthcare is lagging way behind Venture capitalists are not investing in the delivery of better healthcare. Venture capitalists are investing in better healthcare delivery. I hate talking about innovation. We don't need innovation, we need adoption. https://www.christushealth.org/ (CHRISTUS Health)
June 17, 2022
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A Glimpse into the Mind of a CIO: Prioritizing Innovation, Patient Experience, and Digital Health

June 10, 2022: Staffing and hiring is a real challenge for health systems right now. https://www.linkedin.com/in/chad-brisendine-5aa5414/ (Chad Brisendine), VP/CIO at St. Luke's University Health Network shares his insights into this shortage crisis. What other big challenges are facing St Luke’s? How are they improving patient check-in and the overall patient experience? Does Chad spend time with the university to talk about their curriculum and what they should be focused on? What is it about the Microsoft tool suite that brings massive benefits to health IT departments? How does a mid-size health system think in regard to their innovation investments? What can they do to de-risk these investments?  Key Points: What will CIOs focus on over the next two years? How can we reduce the number of tools clinicians are using? Strategic innovation alignment https://www.slhn.org/ (St. Luke's University Health Network)
June 10, 2022
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The Journey to Simplify, Modernize, and Innovate 52 Hospitals into One System with CIO BJ Moore

June 3, 2022: Today Bill and https://www.linkedin.com/in/bj-moore-2430365/ (B.J Moore), Executive VP and CIO at Providence discuss the EHR, ERP solutions, digital imaging, tech debt, the hybrid work model and more. The technology infrastructure in healthcare is still 15 to 20 years behind other sectors. B.J brings his previous Microsoft experience to the table. How can we avoid tech debt? What keeps us from moving forward? What kind of architecture and strategies can we aspot? What advances have been made with imaging? Does dual factor authentication ruin clinician satisfaction? And how do you pull off consolidating to a single instance of Epic, in an extremely complicated health system? Key Points: The 3 strategic pillars: simplify, modernize and innovate A lot of the advancements around AI and machine learning are coming from imaging There’s so many analytics capabilities you can get through Azure, that the traditional health system who hasn't adopted cloud isn't experiencing yet https://www.providence.org/ (Providence)
June 3, 2022
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The Incident Responder’s Guide to Defending Health Systems from Cyberattacks

June 1, 2022: Incident response (IR) for healthcare IT, clinical operations and administration is more critical than ever. To safeguard healthcare-based information, improve cybersecurity posture and build resilience against security breaches, Sirius Healthcare has partnered with top-tier incident response partners CrowdStrike and Semperis to develop and deliver a healthcare-focused Incident Response Program and retainer-based IR and recovery services to better prepare healthcare systems for cybersecurity incidents. Our agreements with CrowdStrike and Semperis allow Sirius to resell Incident Response retainers based on their technologies on Sirius paper. Semperis, the market leader for Active Directory and hybrid-identity security, is our #1 partner for Active Directory security and resiliency. CrowdStrike is our #1 solution partner in the remote IR and EDR service. Their Falcon Complete is a must-have for remote IR services and on every cyberinsurance approved IR vendor list. We engage CrowdStrike during every active healthcare incident, and the Falcon Complete and Overwatch threat-hunting team to increase the odds of repelling threat actors. This is a unique offering that will position us to be a strategic partner with healthcare organizations’ IT security and IT operations, and it should absolutely be at the top of your list for healthcare client conversations. Check out these resources to learn more: Key Points: Visit thehttps://siriuscom.sharepoint.com/sites/SiriusConnect/salescenter/SitePages/Healthcare%20Solutions%20Playbooks/Healthcare%20Incident%20Response%20Program.aspx ( )https://siriuscom.sharepoint.com/sites/SiriusConnect/salescenter/SitePages/Healthcare%20Solutions%20Playbooks/Healthcare%20Incident%20Response%20Program.aspx (Healthcare Incident Response Program playbook) on the Sales Center Download thehttps://siriuscom.sharepoint.com/sites/SiriusConnect/salescenter/Healthcare%20Gated%20Resources/Incident%20Response%20(IR)%20Program/SOL_HCINCIDENTRESP.pdf?web=1 ( Healthcare Incident Response Program) collateral Read thehttps://www.linkedin.com/pulse/zen-art-incident-response-retainers-drex-deford?trk=articles_directory ( )https://www.linkedin.com/pulse/zen-art-incident-response-retainers-drex-deford?trk=articles_directory (Zen and the Art of Incident Response Retainers) blog post by CrowdStrike’s executive healthcare strategist Listen to thehttps://podcasts.apple.com/us/podcast/reverse-engineering-a-hackers-approach-to-breaking/id1334922721?i=1000562090716 ( )https://podcasts.apple.com/us/podcast/reverse-engineering-a-hackers-approach-to-breaking/id1334922721?i=1000562090716 (Reverse Engineering a Hacker’s Approach to Breaking into Healthcare) podcast, from This Week Health: Conference
June 1, 2022
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How are CMIOs Leading Healthcare Workers to Adopt Digital Tools?

May 27, 2022: What's it like being a host for This Week Health TownHall? Join us today for a very special episode with two of our hosts https://www.linkedin.com/in/jakelancaster8/ (Jake Lancaster), Chief Medical Information Officer at https://www.baptistonline.org/ (Baptist Memorial Health Care) and https://www.linkedin.com/in/brett-oliver-md-1b1b6017/ (Brett Oliver), Family Physician and Chief Medical Information Officer at https://www.baptisthealth.com/ (Baptist Health). What is top of mind right now for CMIOs in healthcare right now? How is technology helping with the nursing shortage and clinician burnout? How do you get a group of people who have practiced medicine in a certain way for decades to adopt the EHR? How do you get them to do scheduling in a common way so that you can digitize it and make it a digital workflow? Key Points: Burnout and staffing shortages are on the rise Nursing is an area that has been neglected until recently Organizational change management
May 27, 2022
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How do Mid-size Health Systems get Funding for Investments That Will Spark Innovation?

May 20, 2022: How do mid-size health systems get funding for investments that will spark innovation? https://www.linkedin.com/in/jlvengco/ (Joel Vengco), SVP and Chief Information and Digital Officer at Hartford HealthCare and https://www.linkedin.com/in/jeffrey-sturman-281864/ (Jeffrey Sturman), Senior VP and CIO at Memorial Healthcare System join us today to discuss. How do you narrow down your investment focus? What are the primary benefits of an innovator working with a health system? How does this funding stand up from a governance standpoint? What role do other health systems play in the investing process? How do you de-risk investments? Key Points: What defines success for your innovation program? What if we created a channel, an environment, a platform where our internal and external collaborators could work with us to solve problems? What are some of the innovation opportunities that come out of venture capital relationships? Health systems are working together to de-risk some of the things that they're doing
May 20, 2022
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Semperis Purple Knight: A Free Tool to Help you Find Your Most Dangerous Vulnerabilities

May 18, 2022: What do hackers want from healthcare? Join us for a special episode. Reverse Engineering, a Hackers Approach. https://www.linkedin.com/in/guidogrillenmeier/ (Guido Grillenmeier), Chief Technologist at Semperis and https://www.linkedin.com/in/mattsickles/ (Matt Sickles), Solutions Architect at Sirius Healthcare walk us through Semperis Purple Knight. A free tool to help you find your most dangerous vulnerabilities. AD is typically a weak point for HC organizations. 90% of attacks exploit AD. It is very difficult to gain an understanding of where your AD is at risk. Purple Knight maps those indicators to the MITRE ATTandCK Framework and provides guidance on how to fix the issues. As hackers, what defenses do we have to be concerned about? What will cause us to choose a different target? If we are detected will that just move our timeline up or will we move on? How long do we need access to the compromised AD to know if we can get to our target hack? How much time do we need in the target system? And flipping back to the other side, what can a CIO do today to ensure their health system is ready for an attack on their Active Directory? Key Points: AD is typically a weak point for HC organizations, 90% of attacks exploit AD It is very difficult to gain an understanding of where your AD is at risk You cannot secure older operating systems the same way as newer ones What is the state of active directory right now? https://www.purple-knight.com/ (Semperis Purple Knight)
May 18, 2022
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Reverse Engineering a Hackers Approach to Breaking into Healthcare

May 18, 2022: What do hackers want from healthcare? Join us for a special episode. Reverse Engineering, a Hackers Approach. https://www.linkedin.com/in/guidogrillenmeier/ (Guido Grillenmeier), Chief Technologist at Semperis and https://www.linkedin.com/in/mattsickles/ (Matt Sickles), Solutions Architect at Sirius Healthcare walk us through Semperis Purple Knight. A free tool to help you find your most dangerous vulnerabilities. AD is typically a weak point for HC organizations. 90% of attacks exploit AD. It is very difficult to gain an understanding of where your AD is at risk. Purple Knight maps those indicators to the MITRE ATTandCK Framework and provides guidance on how to fix the issues. As hackers, what defenses do we have to be concerned about? What will cause us to choose a different target? If we are detected will that just move our timeline up or will we move on? How long do we need access to the compromised AD to know if we can get to our target hack? How much time do we need in the target system? And flipping back to the other side, what can a CIO do today to ensure their health system is ready for an attack on their Active Directory? Key Points: AD is typically a weak point for HC organizations, 90% of attacks exploit AD It is very difficult to gain an understanding of where your AD is at risk You cannot secure older operating systems the same way as newer ones What is the state of active directory right now? https://www.purple-knight.com/ (Semperis Purple Knight)
May 18, 2022
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A Journey Through the Career of Charles Boicey: Clinician to Data Informatics

May 13, 2022: Today we walk through the impressive resume of https://www.linkedin.com/in/charlesboicey/ (Charles Boicey), Chief Innovation Officer at https://clearsense.com/ (Clearsense). Beginning as a Paramedic, moving to Nursing and working at the LA county USC Medical Center in the 80s and 90s in the thick of a unit filled with gunshots, stabbings and other mayhem from man versus man. Moving on to Nurse Manager, Senior Clinical Project Manager. Completing Computer Science, Technology and Management degrees. Next was Clinical Informatics Officer then Informatics Solutions Architect at UCI followed by Co-Founder and Chief Innovation Officer for Social Health Insights. Charles is currently a Professor at Stony Brook and leader of Clearsense. He believes the doctor of the future will give no medication, but in the interest of patients give care of the human frame in diet and the cause and prevention of disease. Charles is dedicating his career to engaging people, not in healthcare, but in health. Key Points: The number one thing that's tweeted about hospitals is …. food! The end product isn't what's in your head. It's what the clinical staff needs. Technology is improving exponentially and the need for technology is exponential. What does it look like when data governance is done right? https://clearsense.com/ (Clearsense)
May 13, 2022
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The Sequoia Project: Driving Interoperability and Qualified Health Information Networks (QHINs)

May 6, 2022: In an industry marked by rapid turnover and burnout, https://www.linkedin.com/in/mariannyeager/ (Mariann Yeager) is an anomaly. This year, she is celebrating 10 years at the helm of https://sequoiaproject.org/ (The Sequoia Project), a public-private collaborative formed to advance implementation of secure, interoperable nationwide health information exchange. What was the lay of the land with regard to interoperability 10 years ago? Why was data exchange so hard at the time? How did the pandemic impact the interoperability landscape? How has the 21st Century Cures Act changed the work of the Sequoia Project? How would we like to see patients engage with their data over the next five years? What work is The Sequoia Project doing to support the implementation of TEFCA? Key Points: In 2012 a lot of healthcare was not yet digitized. We were just starting to see that evolve. The goal of TEFCA is a single on-ramp for connectivity nationwide There’s a big push in the US for a national patient identifier AI and machine learning are bringing up a whole new set of problems with our data https://sequoiaproject.org/ (The Sequoia Project)
May 6, 2022
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Exceeding the Expectations of Innovation as CIO and What Challenges face Rural American Healthcare

April 29, 2022: https://www.linkedin.com/in/pwoodard/ (Patrick Woodard), VP and Chief Digital Officer at https://www.methodisthealth.org/ (Methodist LeBonheur Health) has a mission. It’s to help transform Methodist’s digital health technology so they can integrate user-friendly and interactive platforms to expand patient engagement. Clinicians come to work to do a good job every day. They don't want to have to fight with the systems that they have. That’s why it’s healthcare IT leaders’ jobs to make sure that the right innovative platforms are in place to build a future where the patient experience thrives on continuity and ease of access. How does a Chief Digital Officer prioritize what projects they’re looking at? How has virtual care helped patients in rural America? Have the increased threats within cybersecurity changed the way we approach digital strategy?  Key Points: We want patients to feel connected to their health They don't remember what you say. They don't remember what you do. They remember how you made them feel. How can we make the patient experience more continuous? Healthcare has always had a data problem https://www.methodisthealth.org/ (Methodist LeBonheur Health)
April 29, 2022
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Stephen Klasko on Health Assurance and Leaving the Sick Care Model in the Past for Healthcare

April 22, 2022: Here to transform the healthcare experience from sick care to well care is https://www.linkedin.com/in/sklasko/ (Stephen Klasko, MD), Executive in Residence at General Catalyst and former President and CEO of Jefferson Health. Health assurance is reducing the cost of healthcare in a way that doesn't leave anyone behind. How much will the current healthcare delivery organizations have to change in order to realize meaningful progress? How do we overcome the inertia that exists within the system? How can we align the economic and consumer centric goals of wellness and care? Will we see meaningful progress in health equities? Are we focused as providers on the right areas of innovation and digital transformation?  Key Points: The greatest source of bankruptcy in America is still healthcare related costs How can traditional providers approach innovation and transformation? 81% of healthcare executives say the pace of digital transformation for their organization is accelerating The one word that comes out of everybody's mouth about the future is data. Data. We need data. https://www.generalcatalyst.com/ (General Catalyst)
April 22, 2022
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Valuable Lessons in Technology Acquired Through Dr. David Feinberg's Impressive Healthcare Career

April 15, 2022: Here to talk about healthcare through the lens of his technology career is https://www.linkedin.com/in/david-feinberg-md/?trk=public_profile_browsemap (David Feinberg), President and CEO of https://www.cerner.com/ (Cerner) and formerly at Geisinger and Google. Owner of the famous quote “We look to eliminate the waiting room and everything it represents.” How can technology, with its unique position in healthcare, address the challenges faced on an everyday basis? What further obstacles remain? How do we overcome the inertia of healthcare? Is Geisinger's 'money-back guarantee' paying off? How do we fund programs that will make American’s live healthier lifestyles? How can we change the EHR to make the experience more effective for everyone involved?  Key Points: Around 15% of the 20 billion Google searches per day are health related At Cerner, I have this amazing opportunity to see how healthcare is delivered around the world The fundamental problem with healthcare is that the system is built around providers as opposed to around consumers https://www.cerner.com/ (Cerner)
April 15, 2022
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Mark Cuban’s Cost Plus Drugs Is Solving the Equity Problem in Prescription Medicine

April 8, 2022: Our guest today is https://www.linkedin.com/in/mark-cuban-06a0755b/ (Mark Cuban), American billionaire entrepreneur, television personality, media proprietor and the Founder of the https://costplusdrugs.com/ (Mark Cuban Cost Plus Drug Co). The drug industry is up against giant companies with lots of money and influence and complicated relationships with tentacles wrapped around government manufacturers, insurance companies, drug stores, pharmacists, retailers and more. There's all kinds of super complicated contract arrangements that include rebates and hardwired incentives that keep this giant self-licking ice cream cone stuck together. The participants in this cartel like the deals they have and they make good money on them. The system is built to keep others out. But every American should have access to safe, affordable medicines. How is the https://costplusdrugs.com/ (Mark Cuban Cost Plus Drug Co) disrupting this space? Key Points: We have one simple goal. To be the lowest cost provider of drugs. Period. End of story. Patients want cheaper drugs. It makes their life easier. A red flag in the cost of healthcare in the US is the administrative costs https://costplusdrugs.com/ (Mark Cuban Cost Plus Drug Co) Mark Cuban’s email: [email protected]
April 8, 2022
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American College of Radiology & Rhino Health – Scaling AI Federated Learning via NVIDIA AI Enterprise

April 6, 2022: https://www.linkedin.com/in/ittai-dayan-md-89447167/ (Ittai Dayan, MD), Cofounder and CEO of https://www.rhinohealth.com/ (Rhino Health) and https://www.linkedin.com/in/mtilkin/ (Mike Tilkin), CIO at https://www.acr.org/ (American College of Radiology) join http://linkedin.com/in/IntegratorBrad (Brad Genereaux), Medical Imaging and Smart Hospitals Alliance Manager for https://www.nvidia.com/en-us/ (NVIDIA) to discuss Federated AI Learning models. They deep dive into the NVIDIA AI Enterprise on VMware vSphere with https://tanzu.vmware.com/ (VMware Tanzu) solution mixed with ACR Connect powered by Rhino Platform. What kind of work is the American College of Radiology doing in this area? With data connections to the various member organizations, how does this allow the community to work together on AI problems? Why is it important to move the compute towards the edge? What does it take to stand up a model like this and unlock the power of AI in the enterprise? Where would a CTO or CIO start this process? Key Points: 00:00:00 - Intro 00:03:45 - The problem space right now is providing education for tools that are going to help healthcare folks validate algorithms 00:05:55- What we've done with NVIDIA certified systems and AI enterprise with VMware as our virtualization stack is create an ecosystem where we can build all of our applications on one environment https://www.rhinohealth.com/ (Rhino Health) https://www.acrdsi.org/ (American College of Radiology - Data Science Institute) https://www.nvidia.com/en-us/ (NVIDIA) https://tanzu.vmware.com/ (VMware Tanzu)
April 6, 2022
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Highlights from VIVE and HIMSS 2022

We conducted close to 50 interviews with industry leaders. We heard some recurring themes and we heard some exciting new solutions to old problems. Today we feature clips from our conference interviews. Andy Crowder, Cara Babachicos, Cletis Earle, Jamie Nelson, John Kravitz, Kevin Shimamoto, Matt Sullivan, Michael Pfeffer, Ray Lowe, Ryan Witt, Scott MacLean, Zafar Chaudry and others. I hope you enjoy.
April 1, 2022
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Artisight, A Platform Solution From Sirius Healthcare's Patient Room 'Next

March 30, 2022: Imagine a future where smart hospital platforms allow clinicians to focus on patient care and leaders to focus on productivity. Sensors passively document into EHRs while dashboards and analytics ensure that staff and leadership are acting on real-time data and diagnostics. Joining Bill live at HIMSS 2022 is https://www.linkedin.com/in/stephanie-lahr-md-chcio-767b916/ (Dr. Stephanie Lahr), CIO at https://monument.health/ (Monument Health) and https://www.linkedin.com/in/andrew-gostine-md-mba-0054279a/ (Dr Andrew Gostine) CEO of https://www.artisight.com/ (Artisight). The future of patient care spaces is bright with potential technology solutions to improve patient care—from life-saving treatment based on predictive analytics to patient distraction devices. Healthcare has lagged behind in the adoption of new technologies in part due to lack of buy-in from staff and a resistance to adopt anything new, as well as associated high costs and budgetary constraints. That all changed when healthcare was faced with a global health crisis. Rapid adoption of tools and technologies became necessary to continue treating patients and survive. With that door now wide open, the industry is looking at patient room advancements in a new light. The use of vision, audio, touchless sensors, and artificial and augmented intelligence is becoming more common. And although we can’t know for certain what the future holds, we do know that we must maintain a flexible approach to defining the “patient room” and be as adaptable and agile as possible, especially as healthcare becomes increasingly consumer-focused. Key Points: 00:00:00 - Intro 00:02:30 - Artisight provides solutions to automate the frustrating parts of providing clinical care 00:13:15- If you've got room for improvement in the OR, the hospital rooms and in the clinics then you need a platform for reducing friction in all of those areas 00:14:30 - As a CIO, you appreciate a platform because it saves you from a hundred points solutions which are going to really tax your organization from a complexity standpoint and a cost standpoint https://www.artisight.com/ (Artisight) https://monument.health/ (Monument Health) https://www.siriuscom.com/solutions/sirius-healthcare/ (Sirius A CDW Company)
March 30, 2022
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Female CEO Nadine Hachach-Haram on Proximie and Creating Global Access to the OR with Digital

March 25, 2022: How can we re-imagine the digital operating room to accelerate the adoption of best practices and democratize access to care? https://www.proximie.com/ (Proximie) is a technology platform that allows clinicians to virtually ‘scrub in’ to any OR from anywhere in the world. https://www.linkedin.com/in/nadine-hachach-haram-bem/?originalSubdomain=uk (Dr. Nadine Hachach-Haram), Founder of https://www.proximie.com/ (Proximie), Faculty Singularity University, TED Speaker and Surgeon shares how her company empowers clinicians to share their skills in real-time, which reduces variation in care and ensures every patient receives the best healthcare every single time. Imagine a digitally connected world where a pipeline is connecting ORs and turning these once analog and undigitized environments into connected collaborative and intelligent environments. Key Points: 00:00:00 - Intro 00:08:45- Proximie is a vendor neutral application. We work with everyone. 00:14:20 - The genesis of surgical training was very much designed around see one, do one, teach one. Conceptually it seems good but there's a lot of flaws in that system. 00:16:30- No athlete today, at the top of their game, isn't being filmed all the time and getting feedback 00:31:50 - Proximie has a real mission and drive to change and disrupt surgery 00:35:05 - We are heading into a world where soon every operating room will be recorded https://www.proximie.com/ (Proximie)
March 25, 2022
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iCAD Accelerates Cancer Detection and Treatment with NVIDIA AI Enterprise Stack

March 23, 2022: https://www.linkedin.com/in/lyudkovitch/ (Laurence Yudkovitch), Product Manager and https://www.linkedin.com/in/josh-dagenhart-91997438/ (Josh Dagenhart), AI Solutions Architect-Manager at https://www.icadmed.com/ (iCAD) join https://linkedin.com/in/IntegratorBrad (Brad Genereaux), Medical Imaging and Smart Hospitals Alliance Manager for https://www.nvidia.com/en-us/ (NVIDIA) to discuss the next evolution of radiology solutions with integrated AI. Specifically the NVIDIA AI Enterprise on VMware vSphere with https://tanzu.vmware.com/ (VMware Tanzu) solution. What do Customers Look for in an Imaging AI Solution? What are infrastructure considerations? What about high availability and disaster recovery? Where is the market going with modern apps? Key Points: 00:00:00 - Intro 00:03:30 - 40 million mammograms done annually 00:05:00 - Our key value proposition is reducing the amount of radiologist read time by over 50% 00:12:15- How do you make clinicians more productive? More effective? 00:24:00 - It used to be PACS interoperability. Now it's platform interoperability. https://www.icadmed.com/ (iCAD) https://www.nvidia.com/en-us/ (NVIDIA) https://tanzu.vmware.com/ (VMware Tanzu)
March 23, 2022
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From Start-Ups to Big Tech and Click and Mortar Hybrid Models in Healthcare with Missy Krasner

March 18, 2022: https://www.linkedin.com/in/missykrasner/ (Missy Krasner) is a digital health pioneer hailing from Google, Box and Amazon. She now sits as Venture Chair at https://redesignhealth.com/ (Redesign Health). They elevate healthcare companies that empower people to live their healthiest lives. The current healthcare service model is not as good as it can be. In what areas can healthcare serve patients better? How do venture companies determine what area is next to improve upon? What are some of the companies that Redesign is supporting? How does Redesign empower entrepreneurs? How do you approach this from a global perspective? And is there a world in which a big tech company buys a health system or a hospital?  Key Points: 00:00:00 - Intro 00:05:30 - Redesign Health empowers entrepreneurs to redesign the world's health care system in service to patients 00:12:00 - Google and Amazon have really figured out how to appeal to consumers through the entire experience of the technology that they offer. The user experience that they offer. And the brand that they offer. 00:19:05 - One area of healthcare that is fascinating is elder care 00:29:05 - Google is very good at AI. They're very good at predictive analytics. And they're very good at finding data and using the data to actually predict outcomes. https://redesignhealth.com/ (Redesign Health)
March 18, 2022
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Digital Transformation Journey: A CDO Discussion of the Roadmap from Vision to Data Maturity with Clearsense

March 16, 2022: https://www.linkedin.com/in/charles-podesta-a5b33212/ (Chuck Podesta), Chief Digital Officer, https://www.renown.org/en/ (Renown Health), Nevada’s largest not-for-profit health network, explores his roadmap to transform the health network to a leading-edge, next-generation system deploying key technology and process approaches including Artificial Intelligence, Machine Learning, Robotic Process Automation, and Business Process Redesign as well as mobile apps and wearable devices. Together with https://www.linkedin.com/in/kevin-field/ (Kevin Field), President athttps://clearsense.com/ ( Clearsense) they share their journey together. In one end-to-end platform, Clearsense integrates your data from any source, maintains line of sight from source to target, jumpstarts ROI in your existing Business Intelligence (BI) tools, and unlocks value for clinical, operations, financial, and research stakeholders without the need to hire specialized staff. Key Points: 00:00:00 - Intro 00:02:30 - Clearsense can look at the data of patients that crash, whether it's in the ICU or the ED. What happened to those patients 30 minutes before, an hour before, the day before? Then come up with an alert algorithm around that. 00:08:45 - You have to have an ecosystem that can take information from all these disparate systems. Because it's not just Epic in the middle anymore. 00:10:15 - Clearsense looks at data in what they call domains. Domains are contracts, providers or clusters of different critical data elements. 00:12:00- Clear box analytics https://clearsense.com/ (Clearsense) https://www.renown.org/en/ (Renown Health)
March 16, 2022
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Marrying Data Science And AI At Novant Health Where Innovation Is a Lifestyle with Angela Yochem

March 11, 2022: The future of healthcare is about empowering each individual, each member of the community and each family to manage their own health and wellness in a way that is more of a continuum and less about individual visits. https://www.linkedin.com/in/ayochem/ (Angela Yochem), EVP Chief Transformation and Digital Officer at https://www.novanthealth.org/ (Novant Health) discusses innovation and digital healthcare. What does a Chief Transformation and Digital Officer do? What are the thought processes for organizational design? How does Novant Health determine where to innovate? How do they think about platforms and why are they important for the work that we're trying to do in healthcare? Key Points: 00:00:00 - Intro 00:05:30 - We are very prescriptive and strategic in how we manage our data estate, which enables us to see around corners 00:17:05 - We can start to imagine a future in which reimbursement philosophies have expanded to focus more on the overall health of the patient 00:24:00 - Novant Health Innovation Lab 00:24:45 - We use VR to calm patients down before a procedure https://www.novanthealth.org/ (Novant Health)
March 11, 2022
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Securing Healthcare’s Extended Internet of Things (XIoT) with Medigate

March 9, 2022: IoT Security is increasingly complex with the rise in connected devices and cyber attacks. Here to help is Claroty and Medigate. https://www.linkedin.com/in/samueljhill/ (Samuel Hill), Director Product Marketing and https://www.linkedin.com/in/kierk-sanderlin-a8bb2718/ (Kierk Sanderlin), VP of Customer Success at https://www.medigate.io/ (Medigate) join Bill live from ViVE 2022 to discuss https://www.medigate.io/claroty-and-medigate-the-powerhouse-for-securing-the-extended-internet-of-things-xiot/ (The Powerhouse for Securing the Extended Internet of things (XIoT)). Combining Medigate’s leadership in delivering unmatched visibility, protection and threat detection for medical devices with Claroty’s leadership in doing the same for industrial OT devices, has created a powerhouse for security of the Extended internet of Things (XIoT) in healthcare. Organizations can now confidently connect their IoMT, OT, IoT and IT assets with a single, best of breed solution. Key Points: 00:00:00 - Intro 00:02:10 - Medigate helps give visibility to all of your devices that are connected and then gives accurate data 00:02:50 - We take a passive network scanning approach 00:06:10 - Am I worried about compliance or am I worried about security? 00:10:15 - What is the maturity framework that you look at? https://www.medigate.io/claroty-and-medigate-the-powerhouse-for-securing-the-extended-internet-of-things-xiot/ (Claroty and Medigate: The Powerhouse for Securing the Extended Internet of Things (XIoT))
March 9, 2022
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TEFCA, Interoperability, and Social Determinants of Health with ONC's Micky Tripathi

March 4, 2022: https://www.linkedin.com/in/micky-tripathi-890a335/ (Micky Tripathi), National Coordinator for Health Information Technology at the ONC joins Bill to discuss TEFCA, USCDI, Electronic Prior Authorization RFI, Information Blocking and Health Equities by Design. What do we need to know about TEFCA? What do healthcare providers need to do as a result of this work? USCDI V3 added some new data elements in the Health Status, Procedures, Health Insurance, and Patient Demographics data classes. Why is USCDI important? What stage are we at with information blocking/sharing? What is the driver for RFI for Electronic Prior Authorizations? What exactly is health equity by design? How can people participate in this work? Key Points: 00:00:00 - Intro 00:05:30 - TEFCA - Trusted exchange framework and common agreement 00:25:00- 80% of US based individuals have access to a smart health card 00:27:30 - Information blocking should be called information sharing 00:37:45 - I would estimate that half of America would still be on paper records if it weren't for meaningful use Contact: [email protected]
March 4, 2022
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Prepare for HIMSS & ViVE: NVIDIA Democratizing Access to AI with VMware, iCAD, and Rhino Health

A special ViVE and HIMSS conference sneak peak episode. What can we expect to see from VMware and NVIDIA in collaboration with iCAD and Rhino Health this year? https://www.linkedin.com/in/IntegratorBrad/ (Brad Genereaux), Medical Imaging Alliance Manager for https://www.nvidia.com/en-us/ (NVIDIA) joins Bill to talk about democratizing access to artificial intelligence across healthcare. What are the exciting advances that we can do with AI in the enterprise? How is it helping to drive efficiencies across every single department in the hospital? How do we empower IT departments with the virtualization stack from VMware to really demonstrate what AI enterprise means for hospitals? There will be an increased number of AI models running in hospitals five years from now, what does that look like? https://www.nvidia.com/en-us/ (NVIDIA: The way it's meant to be played) https://www.vmware.com/ (VMware - Delivering a Digital Foundation For Businesses) https://www.rhinohealth.com/ (Rhino Health - Healthcare AI with Federated Learning) https://www.icadmed.com/ (iCAD - Global medical technology leader providing innovative cancer detection and therapy solutions)
March 3, 2022
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Prepare for HIMSS & ViVE: Nuance's Dragon Medical One Conversational AI

A special ViVE and HIMSS conference sneak peak episode. https://www.linkedin.com/in/kenneth-harper-3290722/ (Kenneth Harper), VP and General Manager, https://www.nuance.com/healthcare/ambient-clinical-intelligence/see-the-dragon-ambient-experience.html (Dragon Ambient eXperience) for https://www.nuance.com/index.html (Nuance) shares what we can expect to see from them this year. Fatigue and burnout is systemic in healthcare today. Nuance’s incredible DAX technology helps lessen the administrative work for clinicians, physicians and the whole care team so that they can focus on what really matters … the patients health and wellness. At both ViVE and HIMSS, Nuance will be showcasing a fully automated capability of DAX with real-life examples. They’re calling it express mode. Join them to see how far the advanced technology of DAX has come. https://www.nuance.com/healthcare/ambient-clinical-intelligence/see-the-dragon-ambient-experience.html (Nuance DAX: improve the patient‑physician experience)
March 2, 2022
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Prepare for HIMSS & ViVE: Exploring Patient Room Next with Sirius, Artisight, and NVIDIA

A special ViVE and HIMSS conference sneak peak episode. What can we expect to see from Sirius CDW, Artisight and NVIDIA this year? https://www.siriuscom.com/about-us/executive-team-2-2/executive-bio-imran-salim/ (Imran Salim), Senior Vice President, Healthcare Strategy and Solutions at https://www.siriuscom.com/solutions/sirius-healthcare/ (Sirius Healthcare) and https://www.linkedin.com/in/andrew-gostine-md-mba-0054279a/ (Andrew Gostine), CEO of https://www.artisight.com/ (Artisight) share their collaborative work. Imagine a future where smart hospital platforms allow clinicians to focus on patient care and leaders to focus on productivity. Sensors passively document into EHRs while dashboards and analytics ensure that staff and leadership are acting on real-time data and diagnostics. http://thisweekhealth.com/sirius-healthcares-patient-room-next-powered-in-partnership-with-nvidia-and-artisight (Read more on the partnership between Sirius Healthcare, Nvidia, and Artisight) https://drive.google.com/file/d/16LH98l9MX5aDWm8Axhxh--QAlaKsSgJc/view?usp=sharing (Find Sirius Healthcare, a CDW Company at HIMSS to discuss clinical mobility, virtual care, and Patient Room ‘Next’ experts) https://drive.google.com/file/d/15pVDiU2z6AYTmEyPd_ym-1VZptRnQvMa/view?usp=sharing (Join Sirius Healthcare, a CDW Company at CDW's Client Appreciate Reception at HIMSS '22) https://drive.google.com/file/d/1ATSKLKo4gniNQ_JJN0-dJFfVNhhb0CsZ/view?usp=sharing (RSVP for a hosted dinner and conversation on Patient Room Next at the 8th Annual HealthIMPACT CxO Dinner at HIMSS '22)
March 1, 2022
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Prepare for HIMSS & ViVE: Exploring Patient Room Next with Sirius, Artisight, and NVIDIA

A special ViVE and HIMSS conference sneak peak episode. What can we expect to see from Sirius CDW, Artisight and NVIDIA this year? https://www.siriuscom.com/about-us/executive-team-2-2/executive-bio-imran-salim/ (Imran Salim), Senior Vice President, Healthcare Strategy and Solutions at https://www.siriuscom.com/solutions/sirius-healthcare/ (Sirius Healthcare) and https://www.linkedin.com/in/andrew-gostine-md-mba-0054279a/ (Andrew Gostine), CEO of https://www.artisight.com/ (Artisight) share their collaborative work. Imagine a future where smart hospital platforms allow clinicians to focus on patient care and leaders to focus on productivity. Sensors passively document into EHRs while dashboards and analytics ensure that staff and leadership are acting on real-time data and diagnostics. https://thisweekhealth.com/sirius-healthcares-patient-room-next-powered-in-partnership-with-nvidia-and-artisight (Read more on the partnership between Sirius Healthcare, Nvidia, and Artisight) https://drive.google.com/file/d/16LH98l9MX5aDWm8Axhxh--QAlaKsSgJc/view?usp=sharing (Find Sirius Healthcare, a CDW Company at HIMSS to discuss clinical mobility, virtual care, and Patient Room ‘Next’ experts) https://drive.google.com/file/d/15pVDiU2z6AYTmEyPd_ym-1VZptRnQvMa/view?usp=sharing (Join Sirius Healthcare, a CDW Company at CDW's Client Appreciate Reception at HIMSS '22) https://drive.google.com/file/d/1ATSKLKo4gniNQ_JJN0-dJFfVNhhb0CsZ/view?usp=sharing (RSVP for a hosted dinner and conversation on Patient Room Next at the 8th Annual HealthIMPACT CxO Dinner at HIMSS '22)
March 1, 2022
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Connecting the Dots Between the Many Facets of Healthcare with Aneesh Chopra

February 25, 2022: https://www.linkedin.com/in/apchopra/ (Aneesh Chopra), President of https://carejourney.com/ (CareJourney) joins Bill to connect the dots between APIs, open data and payment reform. In order to transform the system we need movement on all three fronts. What progress have we made in 2022 so far? What can we expect in 2023? What do you say to people who are waiting to have a better healthcare experience? Who want their data to move freely across their current health system and then beyond? And how can we move past the current resistance? Key Points: 00:00:00 - Intro 00:07:00 - A system that costs too much and delivers too little is a quick anecdote about why American healthcare is struggling 00:25:20 - In 2022, the shift will be from a single pipe to the consumer into a bigger pipe to the data lake 00:36:50 - CMS set the goal that 100% of Medicare and the majority of Medicaid will be value based care models by 2030 https://carejourney.com/ (CareJourney)
February 25, 2022
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Adopting Cloud and Undergoing Migration at Your Health System

What is the current state of adoption of cloud in healthcare? Adoption requires an understanding of what the cloud is across your entire organization. What is the clinicians role? Do they need to understand it? Do they feel the impact? What about patients? What benefits might they experience? https://www.linkedin.com/in/doug-mcmillian/ (Doug McMillian), former CISO and CTO and current Director of Healthcare at https://www.siriuscom.com/solutions/sirius-healthcare/ (Sirius Healthcare) joins Bill Russell to discuss. What does it look like to fail over EHR? How do you start the migration process? How can you obtain a clean inventory of what is in your environment? What do you need to be careful of in the application contracts? And how can you understand the integrations? Sign up for our webinar: https://www.thisweekhealth.com/owning-cloud-in-your-organization-tw-wm/ (Owning Cloud in Your Organization - Understanding, Implementing and Designing Your Hybrid Cloud Strategy) - February 24, 2022: 2:00pm ET / 11:00am PT
February 22, 2022
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The Intersection of Technology and Healthcare with AWS's Phoebe Yang

February 18, 2022: This once in a century pandemic has been hard and grueling but it has also been fascinating, inspiring and exciting as we think about our future in healthcare. https://www.linkedin.com/in/phoebe-l-yang-22ab4a4/ (Phoebe Yang), General Manager, https://aws.amazon.com/health/ (Amazon Web Services, Healthcare) is leading the high growth cloud service business that sits at the inflection of technology and healthcare. What are the problems that technology is best positioned to solve? Clinicians now have AI, ML, Big Data, Architecture and Automation tools at their fingertips within minutes. What does this mean for workflow? What does it mean for patients? When it comes to health equities, does technology alleviate or exacerbate the problem? How can we use technology to help solve the labor shortage in healthcare? Sign up for our webinar: https://www.thisweekhealth.com/owning-cloud-in-your-organization-tw-wm/ (Owning Cloud in Your Organization - Understanding, Implementing and Designing Your Hybrid Cloud Strategy) - February 24, 2022: 1:00pm ET / 10:00am PT Key Points: 00:00:00 - Intro 00:31:15 - Amazon Transcribe Medical and Amazon Comprehend Medical 00:18:00 - AWS is enabling the innovators at Houston Methodist with clinical voice technology. Why, in the operating room, does any clinician, surgeon or staff member ever have to touch a screen or keyboard? 00:06:40 - How can healthcare become more consumer centric? 00:30:10 - We are at a transformational and revolutionary moment in the provision of healthcare https://aws.amazon.com/health/ (Amazon Web Services, Healthcare)
February 18, 2022
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Securing and Managing Cloud Effectively

Cloud Security and Management. How are we viewing security in the cloud today? We now have the ability to do things bigger and faster. What does that mean for Disaster Recovery? https://www.linkedin.com/in/doug-mcmillian/ (Doug McMillian), former CISO and CTO and current Director of Healthcare at https://www.siriuscom.com/solutions/sirius-healthcare/ (Sirius Healthcare) joins Bill Russell to discuss security platform approach, Next Gen Firewall URL, content filters and Zero Trust. Plus the key aspects of Cloud Management Framework including automation, standardization of tool sets, cloud native features, load repositories and cost management. Sign up for our webinar: https://www.thisweekhealth.com/owning-cloud-in-your-organization-tw-wm/ (Owning Cloud in Your Organization - Understanding, Implementing and Designing Your Hybrid Cloud Strategy) - February 24, 2022: 2:00pm ET / 11:00am PT
February 17, 2022
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Implementing Cloud Foundations and Its Effects

What are Cloud Foundations? https://www.linkedin.com/in/doug-mcmillian/ (Doug McMillian), former CISO and CTO and current Director of Healthcare at https://www.siriuscom.com/solutions/sirius-healthcare/ (Sirius Healthcare) joins Bill Russell to deep dive into some examples. Workforce alignment, Enterprise Architecture, IT Service Management and Governance. What are the core requirements, framework and principles an organization needs to enable them to take advantage of cloud service? Migration versus rebuild? Lift and shift versus rearchitecting? What about Application Dependency Mapping and security? Sign up for our webinar: https://www.thisweekhealth.com/owning-cloud-in-your-organization-tw-wm/ (Owning Cloud in Your Organization - Understanding, Implementing and Designing Your Hybrid Cloud Strategy) - February 24, 2022: 2:00pm ET / 11:00am PT
February 15, 2022
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Transition to a New CIO Role, Leadership Success, and Understanding Culture with Aaron Miri

February 11, 2022: What does it take for a CIO to be successful in the first 30, 60, 90 days in a new role? https://www.linkedin.com/in/aaronmiri/?trk=public_profile_browsemap (Aaron Miri), SVP, Chief Digital and Information Officer for https://baptisthealth.net/ (Baptist Health) walks us through the transition. What are the greatest challenges? How can you lead with authenticity in mind? How do you create the best culture possible? Staff shortages are leading CIOs to be creative. How can you go about attracting the best talent? What are other things can you do to develop your staff or really just get them motivated? And what would you tell vendors that could help them be successful selling into healthcare? Sign up for our webinar: https://www.thisweekhealth.com/owning-cloud-in-your-organization-tw-wm/ (Owning Cloud in Your Organization - Understanding, Implementing and Designing Your Hybrid Cloud Strategy) - February 24, 2022: 2:00pm ET / 11:00am PT Key Points: 00:00:00 - Intro 00:04:20 - Anyone can do an IT job. But are you in it for the mission? And are you all in on 21st century technology?” 00:09:50 - You have to manage laterally as much as you manage vertically 00:28:10 - Natural language processing is the way of the future. We should get to a world where clinicians aren't at a keyboard typing. 00:30:40 - What is LiDAR technology used for? https://baptisthealth.net/ (Baptist Health)
February 11, 2022
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Building a Cloud Roadmap and Strategy

How do you get started building your Cloud roadmap and strategy? What does it take to understand the core business drivers for your organization? https://www.linkedin.com/in/doug-mcmillian/ (Doug McMillian), former CISO and CTO and current Director of Healthcare at https://www.siriuscom.com/solutions/sirius-healthcare/ (Sirius Healthcare) joins Bill Russell to discuss the 4 elements of a good cloud roadmap and designing for agility. We need to move fast and we have to do it cost effectively. Knowing where healthcare is going is really hard. What skill sets and competencies do you need? How can you optimize and scale? What about workload management? Plus an explanation of SAS, PAS, IAS, Co-Location and Edge Use Cases. Sign up for our webinar: https://www.thisweekhealth.com/owning-cloud-in-your-organization-tw-wm/ (Owning Cloud in Your Organization - Understanding, Implementing and Designing Your Hybrid Cloud Strategy) - February 24, 2022: 2:00pm ET / 11:00am PT
February 10, 2022
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Understanding Cloud from a CISO Perspective

What is Cloud? Why does it matter to healthcare? What are the benefits of moving to Cloud? https://www.linkedin.com/in/doug-mcmillian/ (Doug McMillian), former CISO and CTO and current Director of Healthcare at https://www.siriuscom.com/solutions/sirius-healthcare/ (Sirius Healthcare) joins Bill Russell to discuss Public Cloud, On-Prem, Migration, Scalability and Agility, security, automation and the financial benefits. Sign up for our webinar: https://www.thisweekhealth.com/owning-cloud-in-your-organization-tw-wm/ (Owning Cloud in Your Organization - Understanding, Implementing and Designing Your Hybrid Cloud Strategy) - February 24, 2022: 2:00pm ET / 11:00am PT
February 8, 2022
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Leadership, Incremental Growth, and Health IT’s Future from CHIME 2021 CIO of the Year Daniel Barchi

February 4, 2022: Daniel Barchi, CIO at New York-Presbyterian is our Keynote guest today. What did an ex-US Naval Academy officer learn about leadership? Is there ever a case where a CIO knows all the answers? When building your team, are there specific interview questions you can ask to try to identify someone’s capacity to lead? New York-Presbyterian partnered with Hospital For Special Surgery for their joint response to the pandemic, in one of the world’s biggest hit cities, New York. What are the key elements to rolling out a mass vaccination center? How do you reach underserved communities? What’s the secret to scaling telehealth? And how can we make care more frictionless for the patients, nurses and physicians? Sign up for our webinar: https://www.thisweekhealth.com/owning-cloud-in-your-organization-tw-wm/ (Owning Cloud in Your Organization - Understanding, Implementing and Designing Your Hybrid Cloud Strategy) - https://www.thisweekhealth.com/owning-cloud-in-your-organization-tw-wm/ (https://www.thisweekhealth.com/owning-cloud-in-your-organization-tw-wm/) - February 24, 2022: 2:00pm ET / 11:00am PT Key Points: 00:00:00 - Intro 00:07:30 - Can you use an existing portal but recode it in order to scale telehealth and do specific geo-targeting for appointments? 00:16:50 - Recognizing as a leader, that you don't need to be the one with the perfect answer 00:24:00 - I'm a big fan of incrementalism in getting to the right answer, not with a single decision. https://www.nyp.org (New York-Presbyterian)
February 4, 2022
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The Journey of a CIO With Dr. Lee Milligan: Leadership, Financials, and Growth in Health IT

January 28, 2022: Today https://www.linkedin.com/in/ldm007/ (Lee Milligan), CIO for https://www.asante.org/ (Asante) joins Bill for Keynote. The path to becoming a CIO is often not direct. How did Lee go from a small town in Pennsylvania to CIO of a 998 million dollar health system? How did being an ER doctor prepare him for the work he is doing now? Lee walks us through the first critical couple of weeks in the role. What areas was he most concerned about? How have they played out? The health IT Budget is an enigma to non-IT people and extremely difficult for even seasoned CIOs to navigate. Lee shares how he wrestled this to the ground and how it has evolved over time. Key Points: 00:00:00 - Intro 00:08:15 - Being a good CIO is about effectively interacting with others. And that's all about developing your EQ. Or the low budget version is don't be a jerk. 00:10:30 - You have to lead by communication, by vision and by connection with people 00:20:25 - One of the challenges of walking into a CIO role as a doctor, is gaining credibility within the technical side 00:38:20 - After a breach we have to ask, do we have the right process, procedures, investments, technology, partners and insurance contracts? https://www.asante.org/ (Asante)
January 28, 2022
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The Financial Outlook of Healthcare in 2022 with Rob DeMichiei

January 21, 2022: https://www.linkedin.com/in/rob-demichiei/ (Rob DeMichiei), Board Director, Strategic Advisor and Former CFO is back with Bill to break down J.P. Morgan 2022. Healthcare is becoming as much about the for-profits, the IPO's and the private equity investors as it is the non-profits. These worlds are really converging. Providers are realizing that they can't survive just being a fee for service, acute care hub. They need to expand their offerings and acquire assets for the whole continuum of care. Baby boomers are aging which means 10,000 new consumers of Medicare every day. Labor inflation is going to be around for a while. Bon Secours Mercy talked about diversifying. Ascension has 55 different EMRs running in 140 different hospitals. Advent spent $750 million on their Epic install. And the critical battlefield of the future? Owning and unifying your digital front door. Key Points: 00:00:00 - Intro 00:12:50 - How are you changing your care delivery to deal with the nursing shortage? 00:16:40 - Being heavy in labor assets and infrastructure is a really bad formula for the traditional healthcare provider 00:25:00 - The stimulus dollars would have been better used on the struggling health systems because they're still struggling
January 21, 2022
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Transcarent Signs on Northwell, Intermountain and Rush in $200M Funding Round

January 19, 2022: You can't navigate a broken system. Navigators today spend 20% of their time talking about bills. Meet https://transcarent.com/ (Transcarent). The future of health companies. They don't even have bills. https://www.linkedin.com/in/glen-tullman-76108566/ (Glen Tullman), CEO shares how they’ve invested millions of dollars to create the highest quality care experience possible that challenges the confusing, complex and costly state of the industry. To really address consumer’s needs, Transcarent are focusing on four areas; prescription costs, surgical costs, care at home and complex care. Key Points: 00:00:00 - Intro 00:01:40 - Every single day, people aren't getting the care they need 00:02:00 - Healthcare is more confusing, more complex, more costly than ever before and getting worse 00:07:10 - A lot of people don't realize that health systems represent 5 of the top 10 largest employers in every state 00:19:35 - Money means access. When we lower the cost, when we eliminate co-pays, we're giving more people access. https://transcarent.com/ (Transcarent)
January 19, 2022
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Digital Health Startups, Interoperability Challenges, and Informed Consumers with 7wireVenture’s Lee Shapiro

January 14, 2022: Informed connected healthcare consumer. That’s https://www.7wireventures.com/ (7wireVentures) mantra. How will big tech, private equity and hedge funds engage across digital health this year? Here to talk funding is Co-Founder and Managing Partner, https://www.linkedin.com/in/leeshapiro/ (Lee Shapiro). The concept of care is moving outside the four walls of the health system. It's moving into the home. It's moving to rural locations. “Care Everywhere and Access to Care” is a huge funding area that will trend in 2022. What distinguishes the winners from the not so successful players in the digital health space? Where does an MandA strategy make the most sense? And what should we make of Oracle's acquisition of Cerner? Key Points: 00:00:00 - Intro 00:04:30 - Put consumers in the position of being better able to manage their health. When you do that, everybody wins. 00:11:40 - We’d rather take a great team with an okay idea than a so-so team with a fantastic idea, because we know that that great team is going to turn that good idea, in all likelihood, into a fantastic idea 00:16:55 - What funding trends will we see in 2022? https://www.7wireventures.com/ (7wireVentures)
January 14, 2022
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The Credibility of AI, the Future of the EHR, and Cultural Demands with John Halamka

January 7, 2022: https://www.linkedin.com/in/johnhalamka/ (John Halamka, MD), President of the Mayo Clinic Platform is our Keynote guest today. What's the promise of AI in healthcare? Why are we pursuing it? What are the challenges that remain in its adoption? Where does the technology stand in terms of transparency and useful testing ability? What are the three main problems with EHR data sets and how can we address them? How far away are we from solid clinical use cases with wrist wearables? Are we getting to real quality data that can be used? And can we call the EHR a platform? Or is it still a transactional system? Key Points: 00:00:00 - Intro 00:06:00 - AI has a credibility problem in healthcare 00:07:30 - ​​Algorithms are mostly probabilistic, multi-tiered mathematical equations that don't necessarily have easy explainability 00:19:00 - Is the EHR a platform? Or is it more like a transactional system with aspects of a platform? 00:20:10 - The perfect storm for innovation is an alignment of technology, policy and culture. 00:31:35 - You can augment humans to make them wildly more productive if they’re doing review rather than authorship
January 7, 2022
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Health IT leaders Weigh In On Biggest Moments of 2021: Sarah Richardson & David Bensema

December 29, 2021: What were the biggest moments in healthcare IT in 2021? What do you think will be the biggest movement in 2022? Bill is joined the Advisors to This Week in Health IT, https://www.linkedin.com/in/sarahmjrichardson/ (Sarah Richardson) of Tivity Health and David Bensema, MD. We are still in the pandemic. Are we making progress? What was the impact of shutting down non-essential surgeries? What do Big Tech giants Amazon, Walmart and Best Buy have up their sleeve for healthcare? Is healthcare getting better at partnering? And what is the future of telehealth? Key Points: 00:00:00 - Introduction 00:09:30 - Big Tech realized that healthcare is very hard 00:15:30 - We are developing new muscles in healthcare. How to work with the state better. How to work with entities better. How to get better at partnering. 00:16:30 - I think we've come a full decade in a year and a half, in terms of public health IT capability 00:25:00 - Work to your strengths and make sure you collaborate, delegate and outsource as much as possible when you feel out of your depth
December 29, 2021
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Health IT Leaders Weigh In On Biggest Moments of 2021: Drex DeFord, Lee Milligan, Anne Weiler & Frank Nydam

December 27, 2021: What were the biggest moments in healthcare IT in 2021? What do you think will be the biggest movement in 2022? Bill is joined by the Advisors to This Week in Health IT, https://www.linkedin.com/in/drexdeford/ (Drex DeFord) of CrowdStrike, https://www.linkedin.com/in/ldm007/ (Lee Milligan) of Asanta Health, https://www.linkedin.com/in/anneweiler/ (Anne Weiler) of AWS and https://www.linkedin.com/in/franknydam/ (Frank Nydam) of Tausight. What did the Scripps Breach teach us about cybersecurity? Will life in a health system ever be the same as it was pre-pandemic? Are we going to lose critical interactions between the analysts, the technologists and the clinicians if we continue to work remotely? 21st Century Cures didn’t come easy but it had a huge impact. And why is it that the VCs are throwing so much money at all of these health startups but the hospitals are still losing money? Key Points: 00:00:00 - Introduction 00:04:30 - Healthcare is really, really hard and Big Tech knows it 00:05:00 - One of the biggest stories of the year was the Scripps breach 00:06:45 - 2021 was the year of The Great Resignation. In 2022 there will be IT staff shortages, nurse shortages and even more people leaving their jobs. 00:26:15 - Hats off to the many primary care physicians who have sat down one-on-one with many of their patients and walked through the pros and cons of vaccination. That is really, really hard work to do. 00:34:50 - Investment in healthcare inequities was big news in 2021
December 27, 2021
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2021 Highlights from the Team at This Week In Health IT

December 22, 2021: Welcome to one of our End of Year Shows where you get to meet the team behind This Week in Health IT. Bill, Tess, Tracey and Holly take you on a journey through their favorite clips of 2021. Where does the EHR market go from here? How can health systems continue the 2020 momentum of innovation? How can you avoid tech debt? What could happen in Health IT if we Learned from COVID-19? How do you adjust your management style and expectations with the future of remote work? And what does the growing role of digital marketing entail? Key Points: 00:00:00 - Intro 00:09:00 - Glen Tullman of Transcarent 00:17:00 - CIO Sarah Richardson 00:27:45 - CIO Zafar Chaudry 00:31:30 - Kristin Myers of Mount Sinai 00:40:00 - Craig Richardville of SCL Health 00:44:10 - Angelique Russell, Data Scientist 00:48:00 - Paula Edwards, Data Scientist 00:49:00 - Epidemiologist John Brownstein
December 22, 2021
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Top Health IT News Trends in 2021

December 17, 2021: Welcome to one of our End of Year Shows. Bill takes us through the team’s favorite Newsday moments of 2021 including empathy through technology with Anne Weiler, CISO board topics with Drex DeFord, work, life, balance with Dr. Sanaz Cordes, the future of remote work with Sue Schade, maintaining company culture with Lee Milligan, Big Tech in healthcare with Dr. Eric Quniones and much much more. Hope you enjoy! Key Points: 00:00:00 - Intro 00:08:00 - Microsoft's new portal Microsoft Viva measures productivity but can it measure empathy? 00:10:30 - Mistakes health systems make that cause clinician frustration with the EHR 00:25:30 - What does perfect interoperability look like to a physician? 00:28:00 - CIO Lee Milligan talks building culture and connecting his IT team to the mission of the organization 00:30:30 - Study shows how ransomware impacts patient care
December 17, 2021
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Newsday – How Leaders Can Accommodate Teams and Patients In a Digital Future

December 13, 2021: https://www.linkedin.com/in/sue-schade-4a12887/ (Sue Schade) from https://www.starbridgeadvisors.com/ (StarBridge Advisors) joins Bill for the news. Around the world, millions of people are rethinking how they work and live and how to better balance the two. The Great Resignation has U.S. workers quitting their jobs in record numbers. Harvard Business Review looks at 5 new rules for leading a hybrid team. As leaders, we need to take a hard look in the mirror and use the shift to hybrid an opportunity to maintain a culture of excellence. Harvard also looks at 5 principles to improve the patient experience. Rule number one, remember that patients are consumers. While tech advances have created exceptional consumer experiences, providers should keep in mind that a holistic experience involves more than just applying technology. Key Points: 00:00:00 - Intro 00:08:38 - Almost half of the world's workers are considering quitting, according to a Microsoft corporation survey 00:13:00 - Managers who don't evolve through this pandemic are really going to struggle to retain staff 00:15:00 - People want to know that the work they're doing has purpose and meaning. 00:34:20 - The consumer experience is more than technology https://sueschade.com/2021/12/developing-next-generation-leaders-literally/ (Sue Schade blog: Developing next generation leaders (literally)) https://www.starbridgeadvisors.com/ (StarBridge Advisors) Stories: https://news.bloomberglaw.com/daily-labor-report/from-the-great-resignation-to-lying-flat-workers-are-opting-out (From the Great Resignation to Lying Flat, Workers Are Opting Out - Bloomberg) https://hbr.org/2021/11/5-new-rules-for-leading-a-hybrid-team?utm_medium=emailandutm_source=newsletter_weeklyandutm_campaign=managingthereturn_actsubsanddeliveryName=DM162173 (5 New Rules for Leading a Hybrid Team - Harvard Business Review) https://hbr.org/2021/11/5-principles-to-improve-the-patient-experience (5 Principles to Improve the Patient Experience - Harvard Business Review)
December 13, 2021
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What’s Next for This Week In Health IT in 2022?

December 10, 2021: Welcome to one of our End of Year Shows. Bill gives an update on what’s coming up for This Week in Health IT in 2022 plus a chronological look at the healthcare news that shaped 2021. The biggest stories were the pandemic, cybersecurity, diversity, equity and inclusion, the change in government and the vaccine rollout. He also looks at telehealth, patient centric interoperability, 21st Century Cures, the HIMSS, HLTH and CHIME conferences, price transparency, information blocking, care moving to the home, the labor shortage and remote work culture. Hope you enjoy! Key Points: 00:00:00 - Intro 00:10:00 - The pandemic is the story that shaped all stories 00:14:15 - Healthcare systems took a significant financial hit in the months that they couldn’t do elective surgeries 00:19:50 - We made a significant number of mistakes in terms of marketing the vaccine 00:38:20 - Rural healthcare is set for a lot of progress in 2022
December 10, 2021
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Newsday – 2021 on Capitol Hill: A Health IT Update from CHIME’s Mari Savickis

December 6, 2021: Healthcare can’t move forward without regulatory guidelines. Health IT leaders need to be in the know. https://www.linkedin.com/in/mari-savickis-42b9817/ (Mari Savickis), Vice President, Public Policy at https://chimecentral.org/ (CHIME) joins us today to discuss interoperability, de-identified data, 21st Century Cures, HIPAA, National Patient Identifier and cybersecurity. Plus the year that was in Washington, DC. HIPAA is so antiquated, but we adhere to it like it’s the 10 Commandments. Is there any movement towards redoing it? Language prohibiting the HHS from developing a patient identification standard was removed from the House Labor bill for the 1st time in the Senate. And the FTC clarified their Health Breach Notification rule to include third-party applications that collect consumer’s health information under privacy protections. Key Points: 00:00:00 - Intro 00:04:30 - Advocacy led by CHIME’s public policy team resulted in https://www.congress.gov/bill/116th-congress/house-bill/7898 (HR 7898) law giving providers credit for cybersecurity best practices 00:09:00 - https://patientidnow.org/ (Patient ID Now) 00:25:00 - CHIME public policy launched the https://infoblockingcenter.org/ (InfoBlockingCenter.org) in 2021. A convenient site to find free resources, FAQs, articles, archived webinars, and cheat sheets to prepare you for compliance. 00:27:00 - All sectors are facing cybersecurity staffing shortages 00:27:30- 3 out of 4 hospitals operate without a designated security leader 00:31:30 - Cyber insurance has gone up by almost 50% Questions or comments? Please reach out to [email protected] Stories: https://chimecentral.org/chime-applauds-federal-trade-commissions-actions-to-secure-consumer-health-data/ (CHIME Applauds Federal Trade Commission’s Actions to Secure Consumer Health Data) https://chimecentral.org/survey-of-chime-and-aehis-membership-finds-widespread-cybersecurity-impacts-on-healthcare-need-for-more-government-support/ (Survey of CHIME and AEHIS Membership Finds Widespread Cybersecurity Impacts on Healthcare; Need for More Government Support) https://www.scmagazine.com/feature/leadership/attracting-retaining-healthcare-cisos-maybe-its-not-a-money-problem?mkt_tok=MTg4LVVOWi02NjAAAAGAo4u8i8iqAiGUONUvupwyrwgmJbvhbKMxVTkTwZRSoCMHN7yqps3a1mFTTQ3bSrWqWCUTfcS3Ejusk3Sv160bh1qrp_hwtuhfDgLA-Q (Attracting, retaining healthcare CISOs: Maybe it’s not a money problem - SC Media)
December 6, 2021
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How to Use Analytics to Drive ROI in Value-Based Care with Summit Health

December 3, 2021: Building analytics capabilities can clearly, directly and meaningfully impact success in value based contracts in an ACO (Accountable Care Organization). At https://www.summithealth.com/ (Summit Health), they are able to give care with better outcomes at a lower cost than the market because of their knowledge of data and their multi-specialty outpatient structure. Joining us today is https://www.linkedin.com/in/jamie-reedy-7a9a7035/ (Dr. Jamie Reedy), Chief of Population Health and https://www.linkedin.com/in/ashish-parikh-1294344/ (Dr. Ashish Parikh), Chief Quality Officer. What is the foundation for ACO analytics? Where does the data come from? What issues can arise with claims data? How do you address data quality? What areas do you prioritize first? How do you align incentives? How do you identify risk gaps? And what is the impact on annual wellness visits? Key Points: 00:00:00 - Intro 00:09:20 - In this age of virtual care, telehealth and remote physiologic monitoring, data is critical for coordinated and comprehensive patient care 00:14:40 - It's often easier to define data quality by exploring what it feels like when it's absent. 00:16:25 - Certain health plans will have selective inclusion or exclusion criteria. And this is unfortunate. 00:24:20 - Pharmacy is one of the largest and fastest growing segments of healthcare expenditure https://www.summithealth.com/ (Summit Health)
December 3, 2021
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How Can Healthcare Reduce Cyber Risk and Maintain Patient Safety with Proofpoint & Fairview Health

December 1, 2021: Cyber attacks are more sophisticated, more frequent and the potential outcomes are far more devastating. What technology tools can help us detect the presence of those malicious threats within our environment, both in the cloud and on-prem? Jim Brady, VP, Information Security & Infrastructure/Operations and CISO at Fairview Health Services and Ryan Witt, Industries Solutions and Strategy Leader at Proofpoint share crucial security strategies to survive phishing, imposter threats, ransomware, and supply chain attacks. What areas should CIOs focus on to deter risk? How can they address cyber with their Board? And what would you say to those who say "it won't happen to us”?Key Points:00:00:00 - Introduction00:05:40 - Credentials are the Nirvana state for cybercriminals00:06:50 - A strong number of attacks are being launched from well-known established data repository sites like Microsoft Office 365 and SharePoint.00:08:12 - Every email that's coming in is technically eligible to be a bad email00:22:35 - Research shows that bad actors are in your environment for up to 6 months before being detectedFairview Health ServicesProofpoint
December 1, 2021
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How Can Healthcare Reduce Cyber Risk and Maintain Patient Safety with Proofpoint & Fairview Health

December 1, 2021: Cyber attacks are more sophisticated, more frequent and the potential outcomes are far more devastating. What technology tools can help us detect the presence of those malicious threats within our environment, both in the cloud and on-prem? https://www.linkedin.com/in/jamesbrady/ (Jim Brady), VP, Information Security and Infrastructure/Operations and CISO at https://www.fairview.org/ (Fairview Health Services) and https://www.linkedin.com/in/ryanzwitt/ (Ryan Witt), Industries Solutions and Strategy Leader at https://www.proofpoint.com/us (Proofpoint) share crucial security strategies to survive phishing, imposter threats, ransomware, and supply chain attacks. What areas should CIOs focus on to deter risk? How can they address cyber with their Board? And what would you say to those who say "it won't happen to us”? Key Points: 00:00:00 - Introduction 00:05:40 - Credentials are the Nirvana state for cybercriminals 00:06:50 - A strong number of attacks are being launched from well-known established data repository sites like Microsoft Office 365 and SharePoint. 00:08:12 - Every email that's coming in is technically eligible to be a bad email 00:22:35 - Research shows that bad actors are in your environment for up to 6 months before being detected https://www.fairview.org/ (Fairview Health Services) https://www.proofpoint.com/us (Proofpoint)
December 1, 2021
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Newsday – Labor shortages, Pandemic-driven innovation, and a Reflection on Cybersecurity

November 29, 2021: https://www.linkedin.com/in/infosecrick/ (Rick McElroy), Principal Cyber Security Strategist for https://www.vmware.com/ (VMware) and Bill look at cybersecurity from the year behind us and the year forward. A subcommittee has sounded the alarm on the VA’s EHR modernization citing patient safety concerns, cybersecurity issues and the cost of the program. Bloomberg reports that the pandemic blew up old business habits and opened the path to a boom. Companies are finding new ways to match staff, tech and customer demands and U.S. productivity and profits have hit record highs. Plus the Mayo Clinic’s strategic partnership with Google will “transform healthcare”. Key Points: 00:00:00 - Intro 00:19:20 - The pandemic drove businesses to remote work. Productivity shot through the roof. And profits shot through the roof. 00:24:30 - The battle for labor is going to continue and cause us to be incredibly creative going into 2022 00:27:30 - There's been so many missteps with Big Tech in healthcare. They don't understand healthcare but they do understand data https://www.vmware.com/ (VMware) Stories: https://www.healthcareitnews.com/news/legislators-grill-va-about-ehr-modernization-patient-safety-concerns (Legislators grill VA about EHR modernization patient safety concerns - Healthcare IT News) https://www.bloomberg.com/news/articles/2021-11-09/pandemic-blows-up-old-business-habits-opening-path-to-a-boom (Pandemic Blows up Old Business Habits, Opening Path to a Boom – Bloomberg) https://www.beckershospitalreview.com/digital-transformation/mayo-clinic-cio-google-partnership-will-transform-healthcare.html (Mayo CIO: Google Partnership will Transform Healthcare - Beckers)
November 29, 2021
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Newsday – Labor shortages, Pandemic-driven innovation, and a Reflection on Cybersecurity

November 29, 2021: Rick McElroy, Principal Cyber Security Strategist for VMware and Bill look at cybersecurity from the year behind us and the year forward. A subcommittee has sounded the alarm on the VA’s EHR modernization citing patient safety concerns, cybersecurity issues and the cost of the program. Bloomberg reports that the pandemic blew up old business habits and opened the path to a boom. Companies are finding new ways to match staff, tech and customer demands and U.S. productivity and profits have hit record highs. Plus the Mayo Clinic’s strategic partnership with Google will “transform healthcare”. Key Points:00:00:00 - Intro00:19:20 - The pandemic drove businesses to remote work. Productivity shot through the roof. And profits shot through the roof. 00:24:30 - The battle for labor is going to continue and cause us to be incredibly creative going into 202200:27:30 - There's been so many missteps with Big Tech in healthcare. They don't understand healthcare but they do understand dataVMwareStories:Legislators grill VA about EHR modernization patient safety concerns - Healthcare IT NewsPandemic Blows up Old Business Habits, Opening Path to a Boom – BloombergMayo CIO: Google Partnership will Transform Healthcare - Beckers
November 29, 2021
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Newsday – Health IT 2022 Predictions, Technology in Labor Shortage and the Future of Interoperability…

testNovember 22, 2021: https://www.linkedin.com/in/cayetano-tony-thornton-7347b610/ (Tony Thornton), Principal Advisor, Federal Health Care at https://www.wwt.com/ (World Wide Technology) joins Bill for the news today. What should interoperability look like in eight years? ONC asked, you answered. What can health IT do to address the nursing shortage? What exactly is federal healthcare and how do you drive it? How do we align technology to ensure we are meeting the needs of the customers? We're starting to see amazing AI and machine learning tools and analyzing large amounts of data. The challenge is still getting that data to move and the quality of that data, once it moves. How can we clean it up so that these tools can benefit us? Key Points: 00:00:00 - Introduction 00:12:10 - Individuals will have internet based access to their past, present and future electronic health information from clinical and administrative sources 00:12:30 - Individuals and health professionals will be able to discover and compare online, the costs of healthcare services, procedures or drugs before it is ordered and prescribed 00:19:10- Public health response, and preparedness will be driven by real-time data that allow public health agencies to quickly identify when and where infectious disease breaks out https://www.wwt.com/ (World Wide Technology) Stories: https://thecrimereport.org/2021/09/20/covid-telehealth-fraud-caused-1-4b-in-losses-doj/ (COVID Telehealth Fraud Caused $1.4B in Losses: DOJ - The Crime Report) https://www.healthevolution.com/insider/what-it-will-take-to-maintain-the-accelerated-pace-of-innovation-in-health-care-post-pandemic/ (What it will take to maintain the accelerated pace of innovation in health care post-pandemic - Health Evolution) https://www.healthcareitnews.com/news/what-should-interoperability-look-eight-years-onc-asked-you-answered (What should interoperability look like in eight years? ONC asked, you answered - Healthcare IT News) https://www.hcinnovationgroup.com/clinical-it/nursing/article/21246016/chs-ready-to-play-more-offense-on-nurse-recruiting-training (CHS Ready to Play More Offense on Nurse Recruiting, Training - Healthcare Innovation)
November 22, 2021
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Bill & Drex Recap Conference Sprint: HLTH, CHIME & Healthcare 2 Healthcare

November 19, 2021: Bill and Drex discuss the latest round of in-person (yippee!) conferences. HLTH, CHIME and Healthcare 2 Healthcare. The top five themes that came up were Labor Shortage, Cybersecurity, Digital Front Door, Automation and Care Venues. As a CIO, what do you do when staff members start getting better offers elsewhere? What are the keys to staff retention? Why do some health systems handle the recovery from ransomware attacks really well and others suffer? What is happening in the world of automation and specifically clinical automation tools? And can we figure out how to adopt them very quickly? And care venues are getting smaller, more creative and more specialized. These new settings are driving CIO's to come up with new ways to do things they’ve never ever done before. Key Points: 00:00:00 - Intro 00:03:20 - Will company cultures start to decay as we continue to look at each other through a screen? 00:12:50 - Digital health is about simplicity. It’s about thinking about patients as consumers and how they deal with all the other online parts of their life today. 00:14:40 - There's a significant nurse shortage coming right down the pike 00:19:30 - The 3 companies to watch in 2022 are Transcarent, Best Buy and Walmart
November 19, 2021
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Newsday – Cloud, Cybersecurity, and Automation from Sirius’s Healthcare 2 Healthcare Event

November 15, 2021: Chris Mierzwa, Doug McMillian and Eli Tarlow sit down with Bill at the Sirius Healthcare 2 Healthcare Event to discuss cloud, cybersecurity, automation, labor shortages and more. Why has healthcare been specifically targeted by cyber criminals over the last year? How can health systems protect against a common entry point; phishing? If you get breached, do you know how quickly your health system will bounce back? We’ve heard about clinical automation and IT automation and security automation. AI automation seems to be the new conversation that's going on in healthcare. Is it better to go for a full cloud or hybrid environment? What are CIOs currently saying about cloud? What about latency? And agility? Key Points: 00:00:00 - Intro 00:07:40 - You actually get smarter when you leave the CIO role and start doing consulting 00:11:10 - We led towards Azure for our public cloud 00:15:40 - If you get the architecture wrong, you could line yourself up for a world of hurt 00:31:20 - RPA (Robotic Process Automation) is a hot topic. It’s the buzz word everybody's throwing out. https://www.siriuscom.com/solutions/sirius-healthcare/ (Sirius Healthcare)
November 15, 2021
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Newsday – Anne Wellington, Executive Director, Digital Strategy at Cedars-Sinai from CHIME Fall 2021

November 8, 2021: The Cedars-Sinai Accelerator is looking for solutions that can help avoid clinician burnout and help healthcare staff be as efficient and effective as possible. Entrepreneurs are the most optimistic people in the world but where does technology fit into the overall strategy? Can they solve specific health problems? And are we taking away clinician jobs or are we actually freeing them to spend more time with patients? https://www.linkedin.com/in/kannewellington/ (Anne Wellington) the Executive Director, Digital Strategy at https://www.cedars-sinai.org/ (Cedars-Sinai) joins Bill live from CHIME 2021 to discuss. Key Points: 00:00:00 - Introduction 00:05:30 - Entrepreneurs are the most optimistic people in the world. 00:06:15 - Accelerator Case Study: Diligent Robotics 00:16:00 - It's not about technology. It’s about solving a specific healthcare problem https://csaccelerator.com/ (The Cedars-Sinai Accelerator )
November 8, 2021
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Newsday – CIOs Chat Health IT News in the Halls Of CHIME Fall Forum

November 1, 2021: Newsday from the halls of CHIME Fall Forum 2021. Bill talks to Drex Deford from CrowdStrike, Colin Banas with Dr. First, Aaron Miri with Baptist Jacksonville, William Walders from Health First and Lee Milligan from Asante. No topic is left unspoken. Interoperability, supply chain, the first 100 days of a new CIO role, Epic, 21st Century Cures, current employee retention rates, the difference between an academic medical centre and an IDN (Integrated Delivery Network), cybersecurity, state federal partnerships, vaccination statistics and the pandemic. You won’t want to miss this. Key Points: 00:00:00 - Intro 00:08:30 - I thought meaningful use stage two was going to knock things out of the park 00:16:10 - Labor is top of mind for CIOs. They're losing people. It's getting harder. 00:35:50 - Florida operates as a family. Texas operates as a business. It's very different. 00:44:30 - You're going to be breached. So you just need to solve the problem really fast. 00:51:40 - Patients should have their information. They should be empowered. We want to empower people.
November 1, 2021
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Newsday – Glen Tullman CEO of Transcarent from HLTH 2021

A brief summary of this episode
October 25, 2021
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Newsday – Apple’s Mis-steps and CyberSecurity Mortality Risk with Chris Logan

October 18, 2021: https://www.linkedin.com/in/logancm/ (Chris Logan), Senior Vice President and Chief Security Officer at https://www.censinet.com/ (Censinet) joins Bill for the news. Ransomware impacts patient care in more ways than one. A new report shows it also increases mortality rates. A healthcare leader urges systems to adopt NIST cybersecurity standards. Best Buy acquires Current Health. Apple employees lash out. And what will it take to maintain the accelerated pace of innovation post-pandemic? Key Points: 00:00:00 - Intro 00:03:45 - The perimeter in healthcare has been completely shattered 00:30:00 - Bringing quality healthcare into the home has become an important part of the healthcare system often allowing patients better quality of life 00:31:30 - Remote patient monitoring took off during the pandemic. Where does this go and what implications does it have on healthcare? https://www.censinet.com (Censinet) Stories: https://www.fiercehealthcare.com/tech/ransomware-attacks-impact-patient-care-including-increased-mortality-rates-report-finds (Ransomware attacks impact patient care, including increased mortality rates, report finds - Fierce Healthcare) https://www.scmagazine.com/feature/critical-infrastructure/adopt-nist-cybersecurity-standards-health-care-leader-urges?utm_source=newsletterandutm_medium=emailandutm_campaign=SCUS_Newswire_%7B%7Bnow%7Cdate%3A%25Y%25m%25d%7D%7DandhmSubId=%7B%7Bcontact.cms_id_encrypted%7D%7Dandemail_hash=%7B%7Bcontact.email%7Cmd5%7D%7Dandmkt_tok=MTg4LVVOWi02NjAAAAGAEyMSN9ksO1iJnaSs2AF5CSG2k4r-VSjEFX5x-gd93f1bmeulTlVboO8dDQuAGt3fzhZcqkmN56E_TQ-slKJdyFsm8waPtPZdZMqquw (Adopt NIST cybersecurity standards, health care leader urges - SC Media) https://www.healthevolution.com/insider/what-it-will-take-to-maintain-the-accelerated-pace-of-innovation-in-health-care-post-pandemic/ (What it will take to maintain the accelerated pace of innovation in health care post-pandemic - Health Evolution ) https://corporate.bestbuy.com/best-buy-to-acquire-current-health-to-help-make-home-the-center-of-health/ (Best Buy to acquire Current Health to help make home the center of health - Best Buy) https://www.businessinsider.com/apple-health-employees-backlash-misled-executives-2021-9?r=MXandIR=T (Apple Employees Say Backlash and Confusion Hurt Health Projects - Business Insider)
October 18, 2021
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Newsday – Health IT Staff Shortage, Telehealth Long-Term, and the Future Patient Portal

October 11, 2021: It’s Newsday with https://www.linkedin.com/in/justin-t-collier-md/ (Dr. Justin Collier), Chief Healthcare Advisor for https://www.wwt.com/start-now?utm_campaign=atcplatform_main_lp_wwt_ps_1_searchandutm_source=googleandutm_medium=cpcandutm_contentandgclid=Cj0KCQjwvYSEBhDjARIsAJMn0liSKBJZ_FIPZPq2MxiikNG4sk3KKSnSAo7DTsnNH_7obErpSr33d3oaAohgEALw_wcB (World Wide Technology). A lawsuit is alleging that a cyber incident at Springhill Medical Center led to an infant’s death. A Mercer report confirms that the healthcare workforce is burned-out and traumatized following COVID. Graphite Health launched with its first three organizing members SSM Health, Presbyterian Healthcare and Intermountain. And the ONC reported an increase in patient portal usage. How do we bring clinicians up to speed quicker with technology? How can we make the onboarding process faster and more efficient for traveling nurses? And telehealth use is still surging but patient satisfaction has declined. Key Points: 00:00:00 - Introduction 00:06:30 - In the next 5 years 900,000 nurses are projected to permanently leave their profession 00:10:36 - The clinicians focus on the patient and on patient interaction is what really fuels their engines 00:19:00 - If I were a CIO today, I'd be planning on a significant amount of turnover 00:21:48 - One of the key drivers of joy is knowing that your work has meaning 00:26:04 - Patient portal usage is up. Why is that? 00:34:30 - Once the world is healthier, I think it's going to be convenience and ease that will drive continued telehealth encounters Stories: https://www.healthcareitnews.com/news/hospital-ransomware-attack-led-infants-death-lawsuit-alleges (Hospital ransomware attack led to infant's death, lawsuit alleges - Healthcare IT News) https://www.mckinsey.com/business-functions/organization/our-insights/great-attrition-or-great-attraction-the-choice-is-yours (Great Attrition’ or ‘Great Attraction’? The choice is yours - McKinsey) https://www.hcinnovationgroup.com/policy-value-based-care/news/21241090/mercer-report-healthcare-labor-shortage-will-continue-to-grow?utm_source=HI%20Daily%20NLandutm_medium=emailandutm_campaign=CPS211005143ando_eid=3204I9595689H9Handrdx.ident%5Bpull%5D=omeda%7C3204I9595689H9Handoly_enc_id=3204I9595689H9H (Mercer Report: Healthcare Labor Shortage Will Continue to Grow - Healthcare Innovation) https://www.graphitehealth.io/whats-new/#comp-km2ijxtz (Graphite Health Launches with Three Founding Partners Intermountain, SSM Health and Presbyterian) https://www.healthcareitnews.com/news/onc-more-patients-are-downloading-their-medical-records-using-portals (ONC: More patients are downloading their medical records and using portals - Healthcare IT News) https://www.healthcareitnews.com/news/how-cms-boosting-telehealth-and-rpm-new-cpt-codes (How CMS is boosting telehealth and RPM with new CPT codes - Healthcare IT News) https://www.fiercehealthcare.com/digital-health/telehealth-use-has-surged-among-patients-while-satisfaction-has-declined-new-study (Telehealth use is surging but patient satisfaction with the service has declined, new study finds - FierceHealthcare) https://www.hcinnovationgroup.com/population-health-management/primary-care/news/21239763/maryland-insurer-carefirst-launches-virtualfirst-primary-care-business?utm_source=HI%20Daily%20NLandutm_medium=emailandutm_campaign=CPS210926002ando_eid=3204I9595689H9Handrdx.ident%5Bpull%5D=omeda%7C3204I9595689H9Handoly_enc_id=3204I9595689H9H (Maryland Insurer CareFirst Launches Virtual-First Primary Care Business - Healthcare Innovation) https://www.healthleadersmedia.com/telehealth/telehealth-expansion-comes-growing-pains (Telehealth Experi)
October 11, 2021
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Newsday – Epic’s Big Week, St Jude’s Awesome Fundraiser, and Binge Watching Ideas with Drex

October 4, 2021: https://www.linkedin.com/in/drexdeford/ (Drex DeFord) and Bill discuss wearables, the VA EHR rollout, the Epic dental module, cybersecurity, remote work, the CHIME, HLTH and HIMSS Vibe conferences and even golf. SpaceX owner Elon Musk is donating $50 million to St. Jude Children's Research Hospital. Walmart announced a new partnership with Epic to help customers simplify their health care. HP released a Security report titled "Rebellions and Rejection” showing that work from home is a cybersecurity "ticking time bomb. And Epic's vaccine credential tech is now available to 25 million patients. Key Points: The Epic dental module used to be the forgotten stepchild. Now it’s legit. [00:13:00] Epic’s vaccine credentialing technology is now available to 25 million individuals through their My Chart account [00:18:10] 83% believe remote work has become a ticking time bomb for network breaches [00:25:13] Our processes in security are cautious and err on the side of safety which means they are generally slow [00:28:11] https://www.crowdstrike.com/ (CrowdStrike) Stories: https://www.marketwatch.com/story/spacex-flight-has-raised-130m-of-its-200m-goal-for-childrens-cancer-research-11631823909 (Elon Musk chips in $50 million for SpaceX Inspiration4’s children’s cancer fundraising effort - Market Watch) https://corporate.walmart.com/newsroom/2021/09/27/walmart-selects-epic-to-help-customers-simplify-their-health-care (Walmart Selects Epic To Help Customers Simplify Their Health Care - Walmart.com) https://www.healthcareitnews.com/news/epics-vaccine-credential-tech-now-available-25m-patients (Epic's vaccine credential tech now available to 25M patients - Healthcare IT News) https://www.techrepublic.com/article/wfh-is-a-cybersecurity-ticking-time-bomb-according-to-a-new-report/ (WFH is a cybersecurity "ticking time bomb," according to a new report - Tech Republic) https://www.healthcareitnews.com/news/how-cms-boosting-telehealth-and-rpm-new-cpt-codes (How CMS is boosting telehealth and RPM with new CPT codes | Healthcare IT News) https://healthsystemcio.com/2021/09/18/a-new-spin-on-an-age-old-problem-how-leaders-are-tacking-interoperability/ (A New Spin on an "Age-Old Problem": How Leaders Are Tacking Interoperability | healthsystemcio.com)
October 4, 2021
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Newsday – Growing Health Tech, Metrics on Patient Tech-ness, and Big Tech Plans

September 27, 2021: https://www.linkedin.com/in/anneweiler/ (Anne Weiler), health tech entrepreneur joins Bill for the news. When growing a startup, what comes first? The clients or the right investors? Johns Hopkins Medicine has developed an Epic-embedded tool aimed at automatically identifying patients likely to need telehealth technical assistance. Xealth raised $24 million in new funding. Halo Health is being acquired by Symplr. Four out of six traveling intensive care unit nurses quit just one day after arriving at Providence St. Joseph Hospital in Eureka, California, due to a lack of familiarity with the EHR. And will Big Tech firms save the day in healthcare? Or is it just too complicated? Key Points: Revenue will get you investment. Investment will not necessarily get you revenue. [00:21:00] The issue isn't that healthcare technology is that hard, it's that the business models are screwed up [00:31:30] There's no incentive to share data. Data sharing is not hard if you actually want to do it. [00:31:30] Getting information out of the EHR is one level of complexity. Getting it back in is that complexity times five. [00:32:30] Should one of the big tech firms buy a hospital system? The answer is no. [00:35:06] Stories: https://www.healthcareitnews.com/news/johns-hopkins-develops-epic-embedded-tool-better-support-telehealth-patients (Johns Hopkins Develops Epic-embedded Tool to better Support Telehealth patients - Healthcare IT News) https://www.geekwire.com/2021/providence-spinout-xealth-raises-24m-expand-digital-health-services/ (Providence spinout Xealth raises $24M to expand digital health services - GeekWire) https://www.bizjournals.com/cincinnati/inno/stories/news/2021/09/14/halo-health-announces-acquisition.html (Fast-growing Cincinnati startup celebrates exit following acquisition by Texas-based firm - bizjournals.com) https://www.healthcareitnews.com/blog/healthcare-too-hard-big-tech-firms (Is Healthcare Too Hard for Big Tech Firms? - Healthcare IT News) https://www.healthcareitnews.com/news/after-traveling-nurses-quit-hospital-blames-lack-ehr-familiarity (After Traveling Nurses Quit, Hospital Blames lack of EHR Familiarity - Healthcare IT News)
September 27, 2021
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Newsday – Patient Volumes, Remote Work, and Big Tech in Healthcare

September 20, 2021: https://www.linkedin.com/in/sue-schade-4a12887/ (Sue Schade) from https://www.starbridgeadvisors.com/ (StarBridge Advisors) joins Bill for the news. How can we be more productive in health IT? Where are the pain points? What tools can we bring to bear? How can we engage patients that have delayed care? McKinsey survey reveals U.S. hospital patient volumes have moved back towards 2019 levels. Wall Street Journal reports that remote work may now last for two years, worrying some bosses. Another big conversation is the rework of the labor pool. And is healthcare too hard for Big Tech firms? Some say, if companies misunderstand evidence-based medicine, they have no business bringing technology into medicine at all. And when it comes to the countless disruptive technological innovations that have been flooding the medical field the last couple of years, the essence of this change is not technological it seems, but rather cultural. Key Points: Burnout of staff is not over What can we do to make physician’s lives easier and more efficient? You do what you can in this Zoom world https://www.starbridgeadvisors.com/2021/06/04/now-what-working-in-a-post-covid-world/ (“Now What? Working in a Post Covid World” by Russ Rudish, Principal at Starbridge Advisors) https://sueschade.com/2021/09/patient-friendly-testing-yes-a-positive-story/#more-3283 (Sue Schade blog: Patient Friendly Testing - Yes a Positive Story) https://www.starbridgeadvisors.com/ (StarBridge Advisors) Stories: https://www.hcinnovationgroup.com/population-health-management/patient-engagement/news/21235270/survey-patient-volumes-reportedly-moving-back-to-2019-levels?utm_source=HI%20Daily%20NLandutm_medium=emailandutm_campaign=CPS210821011ando_eid=3204I9595689H9Handrdx.ident%5Bpull%5D=omeda%7C3204I9595689H9Handoly_enc_id=3204I9595689H9H (Survey: Patient Volumes Reportedly Moving Back to 2019 Levels | Healthcare Innovation - hcinnovationgroup.com) https://www.wsj.com/articles/remote-work-may-now-last-for-two-years-worrying-some-bosses-11629624605 (Remote Work May Now Last for Two Years, Worrying Some Bosses - WSJ) https://www.healthcareitnews.com/blog/healthcare-too-hard-big-tech-firms (Is healthcare too hard for Big Tech firms? - Healthcare IT News) https://medicalfuturist.com/digital-health/ (Digital Health Is a Cultural Transformation - medicalfuturist.com)
September 20, 2021
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Understanding Data Governance, Analytics, and Human-Centered Design with Himformatics’ Paula Edwards

September 17, 2021: What are the characteristics of a high functioning healthcare system with regard to data and analytics? How do you provide data to third parties? How do you protect that data? How do you anonymize that data? How do you ensure that you're not allowing it to just run loose in the wild? https://www.linkedin.com/in/paulajedwards/ (Paula Edwards) is Consultant, Analytics and Data Governance Practice Leader at https://himformatics.com/ (Himformatics), an advisory company who works with health systems to make sure they're getting the most value out of their technology and data investments. How do you design systems that have people and technology working together? Who participates in data governance? What does an effective data literacy program look like? And what trends are we seeing with academic medical centers? Key Points: What is human centered design? [00:10:45] To a certain extent, the academic medical centers are driving the industry [00:18:06] There’s so many models for organizing analytics. It's mind boggling. [00:28:05] At its very nature, healthcare data and especially clinical data is just messy [00:33:10] There's a lot going on in the world of natural language processing [00:36:00] https://www.healthdatamanagement.com/news/most-studies-evaluating-ai-in-radiology-didnt-validate-the-results?utm_campaign=MorningRounds-Apr%2011%202019andutm_medium=emailandutm_source=newsletter (Most studies evaluating AI in radiology didn’t validate the results - Health Data Management) https://synapse.koreamed.org/articles/1116743 (Design Characteristics of Studies Reporting the Performance of Artificial Intelligence Algorithms for Diagnostic Analysis of Medical Images) https://himformatics.com/ (Himformatics)
September 17, 2021
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Newsday – DC Update, Telehealth Boundaries and Future of Healthcare

September 13, 2021: The regulatory environment drives healthcare. And as IT leaders, we HAVE to understand it. https://www.linkedin.com/in/mari-savickis-42b9817/ (Mari Savickis), Vice President, Public Policy at https://chimecentral.org/ (CHIME) joins us today to discuss HIPAA, information blocking, price transparency, AI, machine learning and interoperability. The Biden Administration announces ambitious initiatives to bolster the nation’s cybersecurity. Tech giants Amazon, Microsoft, Google, IBM, and Apple have pledged a combined $30-plus-billion cybersecurity investment. Plus all you need to know about the HIPAA proposed rule and telehealth's battle over state lines. Key Points: Make HIPAA and information blocking definitions the same [00:16:30] When it comes to price transparency, it's buyer beware [00:22:15] AI and machine learning gain steam [00:37:20] We need to have better interoperability and standardization for the public health infrastructure [00:39:12] Subscribe to CHIME’s weekly briefings - [email protected] https://www.cisa.gov/jcdc Stories: https://www.sdxcentral.com/articles/news/tech-giants-commit-30b-to-cybersecurity-after-white-house-meeting/2021/08/ (Tech Giants Commit $30B to Cybersecurity After White House Meeting - SDxCentral) https://medicalxpress.com/news/2021-09-telehealth-limits-state-lines-threatens.html (Telehealth's limits: Battle over state lines and licensing threatens patients' options (medicalxpress.com)) https://chimecentral.org/wp-content/uploads/2021/05/HIPAA-Cheat-Sheet.pdf (CHIME HIPAA Proposed Rule cheat sheet) https://www.nbcwashington.com/news/business/money-report/biden-administration-unveils-65-billion-plan-to-combat-next-pandemics-after-covid/2792249/?_osource=SocialFlowTwt_DCBrand (Biden Administration Unveils $65 Billion Plan to Combat Next Pandemics After Covid – NBC4 Washington) https://www.whitehouse.gov/briefing-room/statements-releases/2021/08/25/fact-sheet-biden-administration-and-private-sector-leaders-announce-ambitious-initiatives-to-bolster-the-nations-cybersecurity/ (The White House FACT SHEET: Biden Administration and Private Sector Leaders Announce Ambitious Initiatives to Bolster the Nation’s Cybersecurity) https://www.whitehouse.gov/wp-content/uploads/2021/09/American-Pandemic-Preparedness-Transforming-Our-Capabilities-Final-For-Web.pdf (The White House: American Pandemic Preparedness: Transforming Our Capabilities) https://www.medtechdive.com/news/predicting-the-future-of-healthcare-10-takeaways-from-himss21/605126/ (Predicting the future of healthcare: 10 takeaways from HIMSS21 | MedTech Dive)
September 13, 2021
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Newsday – A Rundown of Patient Experience and Stories from HIMSS with David Bensema

September 7, 2021: https://www.linkedin.com/in/david-bensema-92a5632b/ (David Bensema) joins Bill for the news. Health systems need to give patients an outstanding and consistent patient experience. Banner Health has reimagined the care model but can it compete with other consumer choices? What did a Henry Ford exec learn from Hyatt and MSNBC about consumer preferences? Zoom's head of healthcare talks about the future of telemedicine and OIG officials take aim at telehealth fraud schemes to ensure virtual care is provided with integrity. Key Points: 50% of pilots are stuck. They're not moving forward. [00:10:30] Is telehealth the modern day house call? [00:14:07] Why aren’t health systems attacking the community health issue of diabetes? [00:25:15] Health systems have to build their brand and they have to be conscious of their brand. And quality has to be first and foremost. [00:50:26] Stories: https://www.healthcarefinancenews.com/news/health-systems-need-give-patients-outstanding-and-consistent-patient-experience (Health systems need to give patients an outstanding and consistent patient experience - Healthcare Finance News) https://www.healthcarefinancenews.com/news/patient-experience-becomes-more-important-technology-can-help-healthcare-focus-consumer (As patient experience becomes more important, technology can help healthcare focus on the consumer - Healthcare Finance News) https://www.beckershospitalreview.com/digital-marketing/what-a-henry-ford-exec-learned-from-hyatt-msnbc-about-consumer-preferences.html (What a Henry Ford exec learned from Hyatt, MSNBC about consumer preferences - Beckers) https://www.healthcareitnews.com/news/zooms-head-healthcare-talks-future-telemedicine (Zoom's head of healthcare talks the future of telemedicine - Healthcare Finance News) https://www.healthcareitnews.com/news/oig-looking-closely-telehealth-it-weighs-future-enforcement (OIG looking closely at telehealth as it weighs future enforcement - Healthcare IT News)
September 7, 2021
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Newsday – HIT Strategy on Surge Preparedness, Digital Foundations, and Engaging Patients on Bundled Payments

August 30, 2021: https://www.linkedin.com/in/equinones/ (Dr. Eric Quiñones) from https://www.wwt.com/ (World Wide Technology) joins Bill for the news for some post HIMSS talk. Plus how can your IT team prepare for a COVID surge? Crisis teams have been sent to hard-hit COVID hospitals in Oregon. Tom Burton from Providence St. Joseph reveals how they are generating patient engagement ROI. NYU Langone experienced significant growth in digital engagement. The May cyberattack cost Scripps nearly $113M in lost revenue. And The National Emergency Tele-Critical Care Network (NETCCN) is here with their clinical care teams to help you. Key Points: How do you get ready for a COVID surge as an IT organization? [00:14:32] https://www.tatrc.org/netccn/index.html (National Emergency TeleCritical Care Network) [00:09:50] I don't think people necessarily ask the questions that they should ask. Dig deeper. Really look at where the facts are coming from. Investigate yourself. [00:21:25] Design thinking - human centered process problem solving [00:25:30] https://www.wwt.com/ (World Wide Technology) Stories: https://apnews.com/article/business-health-oregon-coronavirus-pandemic-9d44b8036cec908391db92946a9d2b93 (Crisis teams’ sent to hard-hit COVID hospitals in Oregon - AP News) https://www.healthcarefinancenews.com/news/covid-19-accelerated-ongoing-digital-transformation-efforts-nyu-langone (COVID-19 accelerated ongoing digital transformation efforts at NYU Langone - Healthcare Finance News) https://www.healthcarefinancenews.com/news/technological-approach-patient-engagement-shows-roi-providence-st-joseph-health (A technological approach to patient engagement shows ROI for Providence St. Joseph Health - Healthcare Finance News) https://www.fiercehealthcare.com/hospitals/may-cyber-attack-cost-scripps-nearly-113m-lost-revenue-more-costs (May cyberattack cost Scripps nearly $113M in lost revenue, more costs - FierceHealthcare) https://www.tatrc.org/netccn/request-support.html (ARE YOU A HEALTHCARE ORGANIZATION OR A HOSPITAL IN NEED OR PREPARING FOR COVID SURGE SUPPORT?)
August 30, 2021
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Distributed Threat & Vulnerability Management with Sirius and Tanium

August 26, 2021: Technology enablement for healthcare providers has not changed overnight. We continue to innovate and enable in a positive manner however as systems are maintained, there is always a potential for risk. Managing risk is a crucial element of the information security lifecycle management. Through the routine use of existing control-planes for security technology, areas of improvement should be desired to promote an “always-on” threat detection and remediation model. Is there ever going to be a ‘Fort Knox’ of healthcare information? What is the next disruption that will change the perspective of patient care and protection? Join our webinar “https://www.thisweekhealth.com/webinar/coming-through-a-ransomware-event-best-practices-and-lessons-learned/ (Coming Through a Ransomware Event - Best Practices and Lessons Learned)” on Thursday, October 7th at 11:00 AM eastern time. We are going to take a unique look at the Sky Lakes Medical Center ransomware event with guests: John Gaede, Director of Information Services at Sky Lakes Medical Center Lee Milligan, Vice President of Medical Informatics at Asante Matt Sickles, Solutions Architect at Sirius Computer Solutions
August 26, 2021
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Data Isolation & Protection with Sirius and Rubrik

Aug 24, 2021: Data is the problem. We seem to have created this problem through efficiency - processing, transmitting, and storing data. Using the continuity of knowing the absolute of what data is processed, transmitted, or stored within any environment - specifically the highly-regulated healthcare industry - is the highest priority of any critical clinical environment. This discussion explores the approaches that have yielded a highly protected calculus for the critical safety of patient information. Are we using the lessons-learned to date effectively? Will this transform technology fast enough to protect our overall responsibility to the care of the patient? Join our webinar “https://www.thisweekhealth.com/webinar/coming-through-a-ransomware-event-best-practices-and-lessons-learned/ (Coming Through a Ransomware Event - Best Practices and Lessons Learned)” on Thursday, October 7th at 11:00 AM eastern time. We are going to take a unique look at the Sky Lakes Medical Center ransomware event with guests: John Gaede, Director of Information Services at Sky Lakes Medical Center Lee Milligan, Vice President of Medical Informatics at Asante Matt Sickles, Solutions Architect at Sirius Computer Solutions
August 24, 2021
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Newsday – Post HIMSS, Telehealth in Space and Digital Transformation Stuck in Auto Pilot

August 23, 2021: https://www.linkedin.com/in/drexdeford/ (Drex DeFord) and Bill discuss post HIMSS. How did the in-person and digital versions of the event go? In a Chartis Group survey of 220 executives, 52% have not progressed beyond pilot stages for digital integration, 47% cite digital as a top organizational priority and 80% plan to increase their digital investments. The benefits of telehealth have become widely known on Earth but now it’s taking off in space. What is NASA’s game plan for dealing with the challenges that this brings? And the LockBit ransomware gang, who hit Accenture this week, are now recruiting insiders. Scary stuff. Key Points: Change is hard. The pandemic compelled a lot of us to do things that were not normal and were uncomfortable for us. [00:17:26] How do you provide healthcare in space? [00:18:35] Speed is the key to cybersecurity operations [00:28:00] Ransomware attack. To pay or not to pay? [00:29:30] https://3xdrex.com/ (3xDrex) Stories: https://www.healthcareitnews.com/news/himss-ceo-organization-thrilled-numbers-himss21 (HIMSS CEO: Organization ‘thrilled with the numbers’ at HIMSS21 - Healthcare IT News) https://www.healthcarefinancenews.com/news/digital-revolution-has-begun-52-executives-have-not-progressed-beyond-pilot-stage (The digital revolution has begun but 52% of executives have not progressed beyond the pilot stage - Healthcare Finance News) https://www.healthcarefinancenews.com/news/telehealth-enabled-nasa-care-astronauts-orbit-agency-eyeing-moon-and-beyond (Telehealth enabled NASA to care for astronauts in orbit, but agency is eyeing the moon and beyond - Healthcare Finance News) https://www-bleepingcomputer-com.cdn.ampproject.org/c/s/www.bleepingcomputer.com/news/security/lockbit-ransomware-recruiting-insiders-to-breach-corporate-networks/amp/ (LockBit ransomware recruiting insiders to breach corporate networks - Bleeping Computer) https://therecord-media.cdn.ampproject.org/c/s/therecord.media/accenture-downplays-ransomware-attack-as-lockbit-gang-leaks-corporate-data/amp/ (Accenture downplays ransomware attack as LockBit gang leaks corporate data - Cybercrime)
August 23, 2021
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Newsday – HIMSS and What Healthcare can Learn from Netflix

August 16, 2021: https://www.linkedin.com/in/anneweiler/ (Anne Weiler) and Bill talk HIMSS, the HLTH Conference, Salesforce and Netflix. What does the future hold for HIMSS? How can we enable a better digital experience for live and hybrid events? If you want to find the deal makers, the money people and the start ups, you really have to go to the HLTH conference. While digital adoption has come a long way, for tech to take off there are four questions that doctors really want to know. Does it work? Will I get paid? Will I get sued? Will it work in my practice? Salesforce rolled out cloud-based remote monitoring patient access tools. Healthcare should take cues from consumer-centric companies such as Netflix. The idea is to stop thinking about people as patients and consider them instead as consumers who should be known entities to hospitals and health systems before they even need care. Key Points: Will the HLTH Conference take the innovation piece of the market from HIMSS? [00:10:40] Doctors are especially interested in monitoring their patients outside the four walls of the hospital [00:16:15] What’s the future of the EHR? [00:20:50] Right now, I think Epic is trying to be all things to all people. Will that change? [00:26:10] Stories: https://www.mobihealthnews.com/news/doctors-look-tech-future-need-assurance-it-will-work (Doctors look to tech for the future but need assurance it will work - MobiHealthNews) https://www.fiercehealthcare.com/tech/salesforce-rolls-out-cloud-based-remote-monitoring-patient-access-tools (Salesforce rolls out cloud-based remote monitoring, patient access tools - FierceHealthcare) https://www.healthcarefinancenews.com/news/digital-patient-experiences-can-take-cues-consumer-centric-companies-such-netflix (Digital patient experiences can take cues from consumer-centric companies such as Netflix - Healthcare Finance News) https://www.mobihealthnews.com/news/pushing-back-digital-filing-cabinet-toward-ehr-usability (Pushing back on the digital filing cabinet toward EHR usability - MobiHealthNews) https://www.beckershospitalreview.com/digital-marketing/what-a-henry-ford-exec-learned-from-hyatt-msnbc-about-consumer-preferences.html (What a Henry Ford exec learned from Hyatt, MSNBC about consumer preferences - Beckers)
August 16, 2021
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Newsday – HIMSS Plans and Pandemic Lessons Learned with Sue Schade

August 9, 2021: https://www.linkedin.com/in/sue-schade-4a12887/ (Sue Schade) from https://www.starbridgeadvisors.com/ (StarBridge Advisors) joins Bill for the news. It’s the first day of HIMSS. Are you going in-person or virtually? All attendees are required to wear masks and Epic is launching EpicShare. The first dose US vaccination rate is now at 70%. Healthcare IT news have been rolling out a fantastic series on the lessons learned during the pandemic. How has the pandemic reshaped CIOs' views on adaptability, agility, security and hiring? What’s the plan for refined telehealth, faster deployments and more collaborative tools? How do we tackle the barriers to innovation, telehealth integration and analytics? Sometimes leadership needs to get out of the way. The best thing they can do is let teams work together without walls and allow failure of ideas. Key Points: The first dose US vaccination rate is now 70% [00:11:15] Indoor dining and theater in New York city are going to request proof of vaccination [00:12:15] You're going to see more and more healthcare systems and other private employers require the vaccine [00:13:30] Beyond HIMSS, what are you doing for yourself and your staff to continue to grow and develop and learn? [00:24:00] http://sueschade.com/ (Sue Schade blog) https://www.starbridgeadvisors.com/ (StarBridge Advisors) Stories: https://www.healthcareitnews.com/news/himss21-require-masks-all-attendees (HIMSS21 to require masks for all attendees - Healthcare IT News) https://www.healthcareitnews.com/news/epic-launch-epicshare-himss21 (Epic to launch EpicShare at HIMSS21 - Healthcare IT News) https://www.healthcareitnews.com/news/cios-and-innovation-officers-bolster-clinical-informatics-cyber-defenses-and-more (CIOs and Innovation Officers bolster clinical informatics, cyber defenses and more - Healthcare IT News) https://www.healthcareitnews.com/news/how-pandemic-has-reshaped-cios-views-adaptability-agility-security-and-hiring (How the pandemic has reshaped CIOs' views on adaptability, agility, security and hiring - Healthcare IT News) https://www.healthcareitnews.com/news/cios-tackle-barriers-innovation-telehealth-integration-analytics-and-more (CIOs tackle barriers to innovation, telehealth integration, analytics and more - Healthcare IT News) https://www.healthcareitnews.com/news/pandemic-allows-cios-move-new-speed-cyber-threats-lie-wait (Pandemic allows CIOs to move with new speed, but cyber threats lie in wait - Healthcare IT News) https://www.healthcareitnews.com/news/how-it-leaders-are-reimagining-and-repurposing-technologies-handle-new-challenges (How IT leaders are reimagining and repurposing technologies to handle new challenges - Healthcare IT News) https://www.healthcareitnews.com/news/it-execs-talk-new-strategies-analytics-patient-engagement-telehealth-and-more (IT execs talk new strategies for analytics, patient engagement, telehealth and more - Healthcare IT News) https://www.healthcareitnews.com/news/cios-plan-refined-telehealth-faster-deployments-more-collaborative-tools (CIOs plan on refined telehealth, faster deployments, more collaborative tools - Healthcare IT News) https://www.healthcareitnews.com/news/cio-must-dos-reduce-bureaucracy-boost-patient-experience-improve-data-governance (CIO must-dos: Reduce bureaucracy, boost patient experience and improve data governance - Healthcare IT News)
August 9, 2021
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Newsday – Workforce 2021, CMS Mental Health Telemedicine and Digital Therapeutics

August 2, 2021: https://www.linkedin.com/in/sanazcordesmd/ (Dr. Sanaz Cordes), Chief Healthcare Advisor at https://www.wwt.com/ (World Wide Technology) joins Bill for the news today. In their 2021 Work Trend Index, Microsoft predicts over 40% of people may quit their jobs this year. Leaders are out of touch and need a reality check. And high productivity is an illusion because the workforce behind it is very tired. CMS proposed permanent Medicare coverage of audio-only mental health telehealth services. What are the requirements? And how promising are digital therapeutics? What’s the value proposition? Why would pharma companies adopt these? Why would physicians prescribe them? Will insurers ever cover them? And what’s the acquisition exit plan for these startups? Key Points: Productivity has been overdone in this work from home environment [00:07:35] The move to remote work made teams more siloed [00:19:00] Physician burnout numbers have always hovered around 50% [00:24:30] Mental health providers are one of the lowest paid professions in healthcare [00:31:35] https://www.wwt.com/ (World Wide Technology) Stories: https://www.windowscentral.com/microsoft-predicts-people-may-quit-their-jobs-this-year (Microsoft Predicts over 40% of People may Quit their Jobs this Year - Windows Central) https://www.foley.com/en/insights/publications/2021/07/cms-cover-audio-only-telemedicine-mental-health (CMS to Permanently Cover Audio-Only Telemedicine for Mental Health - Foley) https://www.businessinsider.com/prescription-apps-could-be-telehealth-deal-targets-2021-7?mc_cid=60d04ac1d7andmc_eid=47b79554a4 (Apps and Video Games are Changing the Way we Treat Diseases. Experts say they're Prime MandA targets for Telehealth Firms - Business Insider)
August 2, 2021
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Newsday – IT Spending, Telehealth Expansion, and State Licensure for Telehealth

July 26, 2021: It’s Newsday with Ed Ricks, CEO, Director of Healthcare at https://www.siriuscom.com/solutions/sirius-healthcare/ (Sirius Healthcare). A Gartner CIO report shows that IT spending is expected to increase for cyber, analytics and cloud. McKinsey reports that telehealth utilization has stabilized at levels 38X higher than before the pandemic. Why are states against easing licensing for telemedicine? Does it make sense? Walmart Health is getting licensed in 37 states to offer telehealth. What does that mean for the industry? Truveta Grows to More Than 15% of US patient care. HIEs are exploding globally. Why the exponential growth? And in hospital telehealth is not an oxymoron. During COVID, the benefits of it were obvious. However, what happens after COVID? Key Points: Don’t look at it as a cybersecurity problem. Look at it as a risk management problem. [00:06:45] Behavioral health is currently the highest percentage of telehealth visits [00:21:45] Some of the most important work within our industry is around the USCDI [00:29:55] The more data the better. There's no doubt about it. [00:36:25] https://www.siriuscom.com/solutions/sirius-healthcare/ (Sirius Healthcare) Stories: https://www.healthcareitnews.com/news/gartner-cio-report-it-spending-expected-increase-cyber-analytics-cloud (Gartner CIO report: IT spending expected to increase for cyber, analytics, cloud - Healthcare IT News) https://www.beckershospitalreview.com/telehealth/it-s-all-about-protecting-local-physicians-from-competition-why-states-are-against-easing-licensing-for-telemedicine.html (It's '​​all about protecting local physicians from competition': Why states are against easing licensing for telemedicine - Beckers) https://www.businessinsider.com/walmart-health-is-gearing-up-to-offer-telehealth-across-the-country-2021-6 (Walmart Health is Gearing up to Offer Telehealth across the Country - Business Insider) https://www.mckinsey.com/industries/healthcare-systems-and-services/our-insights/telehealth-a-quarter-trillion-dollar-post-covid-19-reality (Telehealth: A quarter-trillion-dollar post-COVID-19 reality? - McKinsey) https://healthcarepittstop.com/in-hospital-telehealth-is-not-an-oxymoron-heres-why/ (In Hospital Telehealth is not an Oxymoron. Here’s Why - Healthcare Pitt Stop) https://www.healthcareittoday.com/2021/07/21/unified-data-the-key-to-hie-success/ (Unified Data: The Key to HIE Success - Healthcare IT Today) https://lnkd.in/gfvfDHd (Truveta Grows to More Than 15% of U.S. Patient Care with New Members, Closing Series A Funding with Nearly $100 Million)
July 26, 2021
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MD to CIO – Making the Transition with Joel Klein, Lee Milligan & Stephanie Lahr

February 24, 2021: Doctors don’t normally start out trying to become CIO’s. Technology can be intimidating, even to those who’ve trained in it. Join Lee Milligan, Asante Health, Stephanie Lahr, Monument Health and Joel Klein of University of Maryland Medical System have all made the leap from practicing physician to CIO. What was the transition like? How did their medical training help them prepare for this role? What are the benefits of being a doctor on the administrative side? What are the challenges? Are there any preconceived ideas about IT that proved to be wrong? And knowing what they know now, what suggestions would they make for future generation medical curriculums? Key Points: It’s all about trying to understand the intersection of healthcare and technology and creating ways to make it better [00:02:55] As a hospitalist I never really got to understand the inner workings of the financial aspects of the health system. It's just not something physicians typically get a lot of exposure to. [00:03:59] You have to hire great people and that doesn’t necessarily mean people that you inherit [00:16:00] CHIME Healthcare CIO Boot Camp [00:21:00] How does your medical background help you as a CIO? How has it potentially hindered you as a CIO? [00:24:55] Asante Health System Monument Health University of Maryland Medical System
February 24, 2021
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Rubrik Solution Showcase with Josh Peacock, Michael Friesen & Zak Pellecchia

September 16, 2020: What challenges are we facing in data protection today? Josh Peacock from Sirius, Michael Friesen from Cone Health and Zak Pellecchia from Rubrik join us to talk about Rubrik’s revolutionary data control system. Say goodbye forever to massive tape robots in your data center that have to be fed and cared for at night. How has this environment been simplified? What about adhering to backup regulations? Automation? How fast is operational data store growth right now? And what does the future hold for running the EHR in the cloud? Key Points: Ransomware is getting more and more sophisticated [00:04:35] Operational data store growth [00:09:20] Sirius documents best practices with the Rubrik team to provide white papers to the industry so that they can do it in the most efficient fashion possible [00:12:00] File shares associated with document management tend to be the most targeted type of data [00:13:45] Ease of use [00:14:10] PowerShell scripts [00:17:10] https://www.rubrik.com/en (rubrik.com)
September 16, 2020
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HealthNXT Solution Showcase with Rachael England & Matt Lambert

September 9, 2020: Today we talk ‘virtual care platforms’ with Rachael England and Matt Lambert from HealthNXT. There’s a million point solutions around telehealth, remote patient monitoring, virtual hospital, virtual physical therapy etc. Clinicians can often have two dozen logins and apps. How do we orchestrate and knit together all of the virtual health options to create a one stop shop platform? What’s the best roadmap? What leadership and operational changes need to be made? How do we enhance both the consumer and clinician experiences around it? Key Points: The core foundational philosophy should be all around the experience of the user [00:05:20] Give your patients a singular experience [00:05:40] In terms of development of the product, we have to really question, why are we so behind in healthcare? [00:08:15] It's not just the patient portal, it’s everything else around it [00:10:45] How do we extend outside the four walls of the hospital? [00:19:10] Cost avoidance tips [00:25:00] https://www.thehcigroup.com/healthnxt
September 9, 2020
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A CIO & CTO Discuss Current Healthcare Challenges

July 24, 2020: Join our role play today with Bill as CIO and our guest Charles Boicey as CTO. Together they’ll go through the hottest issues in healthcare right now. Will they give away all their secrets? What will HHS do with our data that is different to what the CDC did? What did the CDC do wrong? With significant cuts in revenue, how can CIO’s do more with less? What should we consider when outsourcing overseas? Bill and Charles also look at cloud strategy from an R and D perspective, a data science perspective and a research perspective. Key Points: HHS versus CDC reporting [00:04:30] Refining the architecture of current systems to save money [00:10:00] Renegotiating contracts with vendors [00:12:10] What are some things we can do in data center ops? [00:13:10] Hyperconverged infrastructure [00:13:30] Future proofing [00:14:50] What is a good cloud strategy? [00:20:30] The 21st Century Cures Act [00:25:30]
July 24, 2020
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Newsday – Health IT 2022 Predictions, Technology in Labor Shortage and the Future of Interoperability

November 22, 2021: Tony Thornton, Principal Advisor, Federal Health Care at World Wide Technology joins Bill for the news today. What should interoperability look like in eight years? ONC asked, you answered. What can health IT do to address the nursing shortage? What exactly is federal healthcare and how do you drive it? How do we align technology to ensure we are meeting the needs of the customers? We're starting to see amazing AI and machine learning tools and analyzing large amounts of data. The challenge is still getting that data to move and the quality of that data, once it moves. How can we clean it up so that these tools can benefit us?Key Points:00:00:00 - Introduction00:12:10 - Individuals will have internet based access to their past, present and future electronic health information from clinical and administrative sources00:12:30 - Individuals and health professionals will be able to discover and compare online, the costs of healthcare services, procedures or drugs before it is ordered and prescribed 00:19:10- Public health response, and preparedness will be driven by real-time data that allow public health agencies to quickly identify when and where infectious  disease breaks out World Wide TechnologyStories:COVID Telehealth Fraud Caused $1.4B in Losses: DOJ - The Crime ReportWhat it will take to maintain the accelerated pace of innovation in health care post-pandemic - Health EvolutionWhat should interoperability look like in eight years? ONC asked, you answered - Healthcare IT NewsCHS Ready to Play More Offense on Nurse Recruiting, Training - Healthcare Innovation
November 22, 2021
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Bill & Drex Recap Conference Sprint: HLTH, CHIME & Healthcare 2 Healthcare

November 19, 2021: Bill and Drex discuss the latest round of in-person (yippee!) conferences. HLTH, CHIME & Healthcare 2 Healthcare. The top five themes that came up were Labor Shortage, Cybersecurity, Digital Front Door, Automation and Care Venues. As a CIO, what do you do when staff members start getting better offers elsewhere? What are the keys to staff retention? Why do some health systems handle the recovery from ransomware attacks really well and others suffer? What is happening in the world of automation and specifically clinical automation tools? And can we figure out how to adopt them very quickly? And care venues are getting smaller, more creative and more specialized. These new settings are driving CIO's to come up with new ways to do things they’ve never ever done before. Key Points:00:00:00 - Intro00:03:20 - Will company cultures start to decay as we continue to look at each other through a screen?00:12:50 - Digital health is about simplicity. It’s about thinking about patients as consumers and how they deal with all the other online parts of their life today.00:14:40 - There's a significant nurse shortage coming right down the pike00:19:30 - The 3 companies to watch in 2022 are Transcarent, Best Buy and Walmart
November 19, 2021
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Newsday – Cloud, Cybersecurity, and Automation from Sirius’s Healthcare 2 Healthcare Event

November 15, 2021: Chris Mierzwa, Doug McMillian and Eli Tarlow sit down with Bill at the Sirius Healthcare 2 Healthcare Event to discuss cloud, cybersecurity, automation, labor shortages and more. Why has healthcare been specifically targeted by cyber criminals over the last year? How can health systems protect against a common entry point; phishing? If you get breached, do you know how quickly your health system will bounce back? We’ve heard about clinical automation and IT automation and security automation. AI automation seems to be the new conversation that's going on in healthcare. Is it better to go for a full cloud or hybrid environment? What are CIOs currently saying about cloud? What about latency? And agility?Key Points:00:00:00 - Intro00:07:40 - You actually get smarter when you leave the CIO role and start doing consulting00:11:10 - We led towards Azure for our public cloud00:15:40 - If you get the architecture wrong, you could line yourself up for a world of hurt00:31:20 - RPA (Robotic Process Automation) is a hot topic. It’s the buzz word everybody's throwing out.Sirius Healthcare
November 15, 2021
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Houston Methodist Center for Innovation Update from VP of Innovations and IT Operations

November 12, 2021: When the pandemic hit, we redefined what it meant not to deliver care but to access care. Todays guest is Michelle Stansbury, Vice President, Innovation and IT Applications at Houston Methodist. How does Houston Methodist approach innovation? What are they doing in the fields of voice recognition, vaccine tracking, customized MyChart and texting technology? How have they accelerated their partnerships with AWS and Epic? And what elements need to be a part of the culture to support the work of innovation?Key Points:00:00:00 - Intro00:15:50 - When the pandemic hit, we knew that virtual medicine was going to be absolutely necessary, especially when we shut down all of our clinics. 00:19:30 - Patients’ preferred mode of communication is texting00:20:20 - Well Health and Care Sense platforms00:25:50 - The future of healthcare is voiceHouston Methodist
November 12, 2021
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Newsday – Anne Wellington, Executive Director, Digital Strategy at Cedars-Sinai from CHIME Fall 2021

November 8, 2021: The Cedars-Sinai Accelerator is looking for solutions that can help avoid clinician burnout and help healthcare staff be as efficient and effective as possible. Entrepreneurs are the most optimistic people in the world but where does technology fit into the overall strategy? Can they solve specific health problems? And are we taking away clinician jobs or are we actually freeing them to spend more time with patients? Anne Wellington the Executive Director, Digital Strategy at Cedars-Sinai joins Bill live from CHIME 2021 to discuss.Key Points:00:00:00 - Introduction00:05:30 -  Entrepreneurs are the most optimistic people in the world.00:06:15 - Accelerator Case Study: Diligent Robotics 00:16:00 - It's not about technology. It’s about solving a specific healthcare problemThe Cedars-Sinai Accelerator
November 8, 2021
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Putting the Patient First, Citizen Development, Digital, Automation, and Leadership

November 5, 2021: As you start talking about automation, you have to be open, transparent and purposeful with your employees. Some of them will think you’re bringing in a fleet of robots to take over their jobs. What is Intermountain doing with this incredible innovation that promises to offload the mundane and repetitive daily tasks? How does Intermountain develop solutions that stem from the voice of patients? How do they set up citizens for success when it comes to data and access to systems that will help them accomplish what they need? And how do you approach a new leadership role in the middle of a pandemic? Ryan Smith, CIO joins us for all of this and more.Key Points:00:00:00 - Intro 00:11:10 - When it comes to human centered design, don’t let IT people design consumer solutions. That's principle number one. 00:13:10 - Intermountain Digital Platform00:15:50 - Intermountain has been really purposeful talking about robotic process automation and intelligent automation. How can we let people find more joy in their work and be able to focus their time and effort on the things that really matter and bring value?Intermountain Healthcare
November 5, 2021
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Digital Pathology: The Case, The Drivers, and The Solution with WWT and Dell Technologies

November 3, 2021: When you digitize pathology, it creates all sorts of advantages. Pathologists and laboratory staff are able to send results anywhere near or far for diagnosis, consultation, and second opinion. What are the drivers for Digital Pathology? What are the use cases? What is the future of AI in this space? How does interoperability, scalability, performance and security play into it? Dr. Justin Collier, Chief Healthcare Advisor for World Wide Technology and Michael Valante, CTO Digital Pathology for Dell Technologies join us today to discuss. Key Points:00:00:00 - Intro00:02:00 - Digital pathology is an area of pathology that focuses on the data management elements of digital imaging. So the acquisition, the transmission, the display and the storage of the information that's generated from digitizing glass slides.00:03:00 - We have a major shortage of pathologists 00:05:00 - How do we improve the workflow for pathologists and laboratory services?World Wide TechnologyDell Technologies
November 3, 2021
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Newsday – CIOs Chat Health IT News in the Halls Of CHIME Fall Forum

November 1, 2021: Newsday from the halls of CHIME Fall Forum 2021. Bill talks to Drex Deford from CrowdStrike, Colin Banas with Dr. First, Aaron Miri with Baptist Jacksonville, William Walders from Health First and Lee Milligan from Asante. No topic is left unspoken. Interoperability, supply chain, the first 100 days of a new CIO role, Epic, 21st Century Cures, current employee retention rates, the difference between an academic medical centre and an IDN (Integrated Delivery Network), cybersecurity, state federal partnerships, vaccination statistics and the pandemic. You won’t want to miss this.Key Points:00:00:00 - Intro00:08:30 - I thought meaningful use stage two was going to knock things out of the park 00:16:10 - Labor is top of mind for CIOs. They're losing people. It's getting harder.00:35:50 - Florida operates as a family. Texas operates as a business. It's very different. 00:44:30 - You're going to be breached. So you just need to solve the problem really fast. 00:51:40 - Patients should have their information. They should be empowered. We want to empower people. 
November 1, 2021
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Delivering on Value Based Care with Andrew Sorenson of Castell Health

October 29, 2021: Andrew Sorenson, Chief Analytics Officer at Castell joins us to talk care traffic control. Specifically, value-based care contracts across clinically integrated networks with a deep dive into data. Not only the EHR data, but information around the social determinants of health and payer data too. Intermountain and Castell are making huge progress in this area. What are some of the challenges that health systems face when they make the jump to value based care contracts? How do you manage cost and quality? What are some of the data sets that you have to bring together to make it work? How do you engage clinicians in the process? What drives the highest quality improvements and how does the patient experience this integrated solution?Key Points:00:00:00 - Intro00:04:20 Re-Imagined Primary Care00:09:30 - One of the key challenges that I hear that health systems are facing is a timing question00:13:05 - The surveillance process is really important00:19:00 - When I put my product hat on I need to be a reducer and not a producerCastell Health
October 29, 2021
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A Health Leaders Playbook to Addressing the Opioid Crisis

October 22, 2021: There is an opioid crisis in the US today. It’s a vicious cycle for people in the throes of addiction. They might also be coping with family issues, financial ruin or the psychiatric and mental health disorders that go along with it. And the pandemic only added to the problem with social isolation and the erosion of a lot of safety networks. Even before the pandemic, there was a lack of resources.. What is the CHIME Opioid Task Force doing to help? Joining us today are members Matt Sullivan, Atrium Health, Sean Kelly, Imprivata, Bruce Cerullo, Nordic Consulting and Scott Weiner, Brigham. Key Points:00:00:00 - Introduction00:04:00 - The overdose numbers from 2020 were the worst we've ever recorded. 00:17:45 - Opioid Action Center - https://opioidactioncenter.com/00:20:30 - EPCS - Electronic Prescribing of Controlled Substances00:26:33 - Opioid Task Force Playbook - https://chimecentral.org/opioid-task-force-playbook/
October 22, 2021
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Securing the Clinical Network from the Hospital to the Home and the Cloud with VMware and GE Healthcare

October 20, 2021: Today we are talking to Anand Srinivas, Office of the CTO, Service Provider Edge Business Unit at VMware and Paul Jones, Global Director of Product Management for Network and Security Solution at GE Healthcare. How can we secure clinical networks both in the hospital and as we expand beyond the four walls and into the cloud? How are clinical devices connected, tracked, managed, secured, and monitored today? What challenges does that create for health systems? The solutions VMWare and GE Healthcare provide are GE Healthcare – Mural Virtual Care, OnWatch Network Edge, GE Healthcare - OnWatch Network Performance and VMware SASE. When we look at these solutions, what elements have to be addressed? With a multitude of medical devices operating, it gets really challenging to have visibility and keep the healthcare environment holistic and focused.Key Points:00:00:00 - Intro00:08:43 - Traditional approaches are basically bent and duct taped00:13:07 - You need to switch from reactive to proactive continuous monitoring, where a system is actually doing all the analytics and correlation in the background 00:13:48 - GE Healthcare - OnWatch Network Performance - reduces disruptions and enhances care 00:23:00 - GE Healthcare – Mural Virtual Care - activates your virtual hospital00:32:55 - OnWatch Network Edge00:34:20 - VMware SASE - Secure Access Service Edge. The convergence of cloud networking and cloud security for simplicity, scalability, flexibility and pervasive security.
October 20, 2021
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Newsday – Apple’s Mis-steps and CyberSecurity Mortality Risk with Chris Logan

October 18, 2021: Chris Logan, Senior Vice President and Chief Security Officer at Censinet joins Bill for the news. Ransomware impacts patient care in more ways than one. A new report shows it also increases mortality rates. A healthcare leader urges systems to adopt NIST cybersecurity standards. Best Buy acquires Current Health. Apple employees lash out. And what will it take to maintain the accelerated pace of innovation post-pandemic?Key Points:00:00:00 - Intro00:03:45 - The perimeter in healthcare has been completely shattered00:30:00 - Bringing quality healthcare into the home has become an important part of the healthcare system often allowing patients better quality of life00:31:30 - Remote patient monitoring took off during the pandemic. Where does this go and what implications does it have on healthcare?CensinetStories:Ransomware attacks impact patient care, including increased mortality rates, report finds - Fierce HealthcareAdopt NIST cybersecurity standards, health care leader urges - SC MediaWhat it will take to maintain the accelerated pace of innovation in health care post-pandemic - Health Evolution Best Buy to acquire Current Health to help make home the center of health - Best BuyApple Employees Say Backlash and Confusion Hurt Health Projects - Business Insider
October 18, 2021
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A CIO/CTO Conversation on Development, Information Blocking and Call Centers

October 15, 2021: Charles Boicey, CTO for Clearsense talks call centers, development, data science and information blocking with Bill. We need call centers to support so many parts of our conversation with the patient but they are not optimal. What is possible? What are the best practices? Where do development projects go off the rails? How do you manage outsource development partners? And where do we start with app development? How are we going to manage the information blocking rule? Is there any way to ensure our patients that the PHAs that connect to our EHR and request data on their behalf are safe?Key Points:NLP - Natural Language Processing and NLU - Natural Language Understanding [00:06:15] It's really important that you future-proof your assets [00:11:15] Development projects go off the rails initially when whatever we've conceived isn't in alignment with the board [00:18:38] What does low-code no-code look like? [00:23:16] Too much black boxing is going to hurt healthcare [00:34:25] Clearsense
October 15, 2021
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Newsday – Health IT Staff Shortage, Telehealth Long-Term, and the Future Patient Portal

October 11, 2021: It’s Newsday with Dr. Justin Collier, Chief Healthcare Advisor for World Wide Technology. A lawsuit is alleging that a cyber incident at Springhill Medical Center led to an infant’s death. A Mercer report confirms that the healthcare workforce is burned-out and traumatized following COVID. Graphite Health launched with its first three organizing members SSM Health, Presbyterian Healthcare and Intermountain. And the ONC reported an increase in patient portal usage. How do we bring clinicians up to speed quicker with technology? How can we make the onboarding process faster and more efficient for traveling nurses? And telehealth use is still surging but patient satisfaction has declined. Key Points:00:00:00 - Introduction00:06:30 - In the next 5 years 900,000 nurses are projected to permanently leave their profession00:10:36 - The clinicians focus on the patient and on patient interaction is what really fuels their engines00:19:00 - If I were a CIO today, I'd be planning on a significant amount of turnover00:21:48 - One of the key drivers of joy is knowing that your work has meaning 00:26:04 - Patient portal usage is up. Why is that?00:34:30 - Once the world is healthier, I think it's going to be convenience and ease that will drive continued telehealth encountersStories:Hospital ransomware attack led to infant's death, lawsuit alleges - Healthcare IT NewsGreat Attrition’ or ‘Great Attraction’? The choice is yours - McKinseyMercer Report: Healthcare Labor Shortage Will Continue to Grow - Healthcare InnovationGraphite Health Launches with Three Founding Partners Intermountain, SSM Health and PresbyterianONC: More patients are downloading their medical records and using portals - Healthcare IT NewsHow CMS is boosting telehealth and RPM with new CPT codes - Healthcare IT NewsTelehealth use is surging but patient satisfaction with the service has declined, new study finds - FierceHealthcareMaryland Insurer CareFirst Launches Virtual-First Primary Care Business - Healthcare InnovationTelehealth Experi
October 11, 2021
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Activating Your Health Data Supply Chain with Intermountain’s Castell Health and Arcadia

October 8, 2021: End users are getting better about not treating the EHR like a giant post-it note. And we’re seeing much better data quality. Consistently delivering trusted, comprehensive data can create competitive advantages for your organization. Learn how to strategically manage and mobilize data with Intermountain’s Castell Health and Arcadia, who have partnered to elevate value-based care performance. Joining us is David Dirks and Michael Meucci. What are common issues that arise from a poorly managed data supply chain? What is required for data to be trusted and fit for use in healthcare? And how can you master good data governance, strong data provenance management, and effective infrastructure?Key Points:The compounded annual growth rate of healthcare data is 36% [00:03:22] We cannot hire computer scientist folks with engineering backgrounds fast enough. It’s an extremely hot labor market. [00:41:07] HIMSS: Activating Your Healthcare Data Supply Chain Castell Arcadia David Dirks: [email protected] Meucci: [email protected]
October 8, 2021
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Newsday – Epic’s Big Week, St Jude’s Awesome Fundraiser, and Binge Watching Ideas with Drex

October 4, 2021: Drex DeFord and Bill discuss wearables, the VA EHR rollout, the Epic dental module, cybersecurity, remote work, the CHIME, HLTH and HIMSS Vibe conferences and even golf. SpaceX owner Elon Musk is donating $50 million to St. Jude Children's Research Hospital. Walmart announced a new partnership with Epic to help customers simplify their health care. HP released a Security report titled "Rebellions & Rejection” showing that work from home is a cybersecurity "ticking time bomb. And Epic's vaccine credential tech is now available to 25 million patients.Key Points:The Epic dental module used to be the forgotten stepchild. Now it’s legit. [00:13:00] Epic’s vaccine credentialing technology is now available to 25 million individuals through their My Chart account [00:18:10] 83% believe remote work has become a ticking time bomb for network breaches [00:25:13] Our processes in security are cautious and err on the side of safety which means they are generally slow [00:28:11] CrowdStrikeStories:Elon Musk chips in $50 million for SpaceX Inspiration4’s children’s cancer fundraising effort - Market WatchWalmart Selects Epic To Help Customers Simplify Their Health Care - Walmart.comEpic's vaccine credential tech now available to 25M patients - Healthcare IT NewsWFH is a cybersecurity "ticking time bomb," according to a new report - Tech RepublicHow CMS is boosting telehealth and RPM with new CPT codes | Healthcare IT NewsA New Spin on an "Age-Old Problem": How Leaders Are Tacking Interoperability | healthsystemcio.com
October 4, 2021
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Building a Security Framework for 2022 and Beyond with Seattle Children’s and Proofpoint

October 1, 2021: Cyberattacks are getting more sophisticated. It’s no longer a matter of WILL they get in but WHEN? Ryan Witt, Industries Solutions and Strategy Leader at Proofpoint and Gary Gooden, Chief Technology and Security Officer at Seattle Children's run us through scenarios to watch out for. Did you know that 81% of emails are being identified as malicious and getting blocked at this point? And Proofpoint stops roughly 450 million threats of all types on a daily basis. When it comes to people, process and technology, where do you allocate your resources and time? Have you embarked on a zero trust journey? Is your endpoint detection service 24/7 365? And what is isolation technology?Key Points:Credentials are the nirvana state of any bad actor or cyber criminal organization. Once they get those they have an incredible ability to decide what sort of exploit they want to launch against your institution. [00:03:30] Credential skimming and credential gathering is a big deal [00:10:41] Security is what I refer to as the tip of the spirit, the innovation. And not security for the sake of creating friction. [00:15:30] Deep Packet Inspection technology is critical  [00:29:00] Proofpoint Seattle Children's 
October 1, 2021
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Newsday – Growing Health Tech, Metrics on Patient Tech-ness, and Big Tech Plans

September 27, 2021: Anne Weiler, health tech entrepreneur joins Bill for the news. When growing a startup, what comes first? The clients or the right investors? Johns Hopkins Medicine has developed an Epic-embedded tool aimed at automatically identifying patients likely to need telehealth technical assistance. Xealth raised $24 million in new funding. Halo Health is being acquired by Symplr. Four out of six traveling intensive care unit nurses quit just one day after arriving at Providence St. Joseph Hospital in Eureka, California, due to a lack of familiarity with the EHR. And will Big Tech firms save the day in healthcare? Or is it just too complicated?Key Points:Revenue will get you investment. Investment will not necessarily get you revenue. [00:21:00] The issue isn't that healthcare technology is that hard, it's that the business models are screwed up [00:31:30] There's no incentive to share data. Data sharing is not hard if you actually want to do it. [00:31:30] Getting information out of the EHR is one level of complexity. Getting it back in is that complexity times five. [00:32:30] Should one of the big tech firms buy a hospital system? The answer is no. [00:35:06] Stories:Johns Hopkins Develops Epic-embedded Tool to better Support Telehealth patients - Healthcare IT NewsProvidence spinout Xealth raises $24M to expand digital health services - GeekWireFast-growing Cincinnati startup celebrates exit following acquisition by Texas-based firm - bizjournals.comIs Healthcare Too Hard for Big Tech Firms? - Healthcare IT NewsAfter Traveling Nurses Quit, Hospital Blames lack of EHR Familiarity - Healthcare IT News
September 27, 2021
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Building Effective Clinical Data Models with Angelique Russell

September 24, 2021: Examine. Diagnose. Prescribe. Is predictive analytics the magic pill for healthcare? Angelique Russell, Senior Clinical Data Scientist / Informaticist joins us today to share her advanced data science and deep healthcare expertise. How can we use visualization and modeling techniques to solve healthcare’s most challenging problems? What kind of insights are we looking to derive from the data? Have the tools changed much over the last five years? Are we still focused on provider data or are we starting to pull in some other data? And what is the future of machine learning, AI and NLP? Key Points:In 2011 the focus in healthcare was that we needed to modernize [00:04:20]Treatment guidelines and order sets, which are how hospitals standardize treatment, change all the time [00:12:40]Analytics answers questions and data science explores what questions we should be asking [00:18:15]Prediction is before the diagnostic criteria is met and detection is after that point [00:33:30]The Undoing Project book by Michael LewisCogitativo
September 24, 2021
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Newsday – Patient Volumes, Remote Work, and Big Tech in Healthcare

September 20, 2021: Sue Schade from StarBridge Advisors joins Bill for the news. How can we be more productive in health IT? Where are the pain points? What tools can we bring to bear? How can we engage patients that have delayed care? McKinsey survey reveals U.S. hospital patient volumes have moved back towards 2019 levels. Wall Street Journal reports that remote work may now last for two years, worrying some bosses. Another big conversation is the rework of the labor pool. And is healthcare too hard for Big Tech firms? Some say, if companies misunderstand evidence-based medicine, they have no business bringing technology into medicine at all. And when it comes to the countless disruptive technological innovations that have been flooding the medical field the last couple of years, the essence of this change is not technological it seems, but rather cultural.Key Points:Burnout of staff is not overWhat can we do to make physician’s lives easier and more efficient?You do what you can in this Zoom world“Now What? Working in a Post Covid World” by Russ Rudish, Principal at Starbridge AdvisorsSue Schade blog: Patient Friendly Testing - Yes a Positive StoryStarBridge AdvisorsStories:Survey: Patient Volumes Reportedly Moving Back to 2019 Levels | Healthcare Innovation - hcinnovationgroup.comRemote Work May Now Last for Two Years, Worrying Some Bosses - WSJIs healthcare too hard for Big Tech firms? - Healthcare IT NewsDigital Health Is a Cultural Transformation - medicalfuturist.com
September 20, 2021
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Understanding Data Governance, Analytics, and Human-Centered Design with Himformatics' Paula Edwards

September 17, 2021: What are the characteristics of a high functioning healthcare system with regard to data and analytics? How do you provide data to third parties? How do you protect that data? How do you anonymize that data? How do you ensure that you're not allowing it to just run loose in the wild? Paula Edwards is Consultant, Analytics & Data Governance Practice Leader at Himformatics, an advisory company who works with health systems to make sure they're getting the most value out of their technology and data investments. How do you design systems that have people and technology working together? Who participates in data governance? What does an effective data literacy program look like? And what trends are we seeing with academic medical centers? Key Points:What is human centered design? [00:10:45]To a certain extent, the academic medical centers are driving the industry [00:18:06]There’s so many models for organizing analytics. It's mind boggling. [00:28:05]At its very nature, healthcare data and especially clinical data is just messy [00:33:10] There's a lot going on in the world of natural language processing [00:36:00]Most studies evaluating AI in radiology didn’t validate the results - Health Data ManagementDesign Characteristics of Studies Reporting the Performance of Artificial Intelligence Algorithms for Diagnostic Analysis of Medical ImagesHimformatics
September 17, 2021
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Newsday – DC Update, Telehealth Boundaries and Future of Healthcare

September 13, 2021: The regulatory environment drives healthcare. And as IT leaders, we HAVE to understand it. Mari Savickis, Vice President, Public Policy at CHIME joins us today to discuss HIPAA, information blocking, price transparency, AI, machine learning and interoperability. The Biden Administration announces ambitious initiatives to bolster the nation’s cybersecurity. Tech giants Amazon, Microsoft, Google, IBM, and Apple have pledged a combined $30-plus-billion cybersecurity investment. Plus all you need to know about the HIPAA proposed rule and telehealth's battle over state lines. Key Points:Make HIPAA and information blocking definitions the same [00:16:30] When it comes to price transparency, it's buyer beware [00:22:15] AI and machine learning gain steam [00:37:20] We need to have better interoperability and standardization for the public health infrastructure [00:39:12] Subscribe to CHIME’s weekly briefings - [email protected]://www.cisa.gov/jcdcStories:Tech Giants Commit $30B to Cybersecurity After White House Meeting - SDxCentralTelehealth's limits: Battle over state lines and licensing threatens patients' options (medicalxpress.com) CHIME HIPAA Proposed Rule cheat sheetBiden Administration Unveils $65 Billion Plan to Combat Next Pandemics After Covid – NBC4 WashingtonThe White House FACT SHEET: Biden Administration and Private Sector Leaders Announce Ambitious Initiatives to Bolster the Nation’s CybersecurityThe White House: American Pandemic Preparedness: Transforming Our CapabilitiesPredicting the future of healthcare: 10 takeaways from HIMSS21 | MedTech Dive
September 13, 2021
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Evolution of Ransomware Protections with Sirius and CrowdStrike

September 9, 2021: Our news-cycle has been dominated for years by the concept that systems can be overtaken in minutes. We are experiencing a frenetic pace within the industry to protect against malicious attacks - including destruction-ware, phishing, ransomware, and virus-based activities. We must have a vision, not only from the vulnerable sets of systems, but from looking through the lens of an attacker. Using the defensive-stance will improve the present-state posture and allow for the evolution of consistent and distributed awareness and control-models. Why is healthcare being targeted in these vicious attacks, and how is this going to be resolved? Is there a clear-path forward?Join our webinar “Coming Through a Ransomware Event - Best Practices and Lessons Learned” on Thursday, October 7th at 11:00 AM eastern time. We are going to take a unique look at the Sky Lakes Medical Center ransomware event with guests:John Gaede, Director of Information Services at Sky Lakes Medical CenterLee Milligan, Vice President of Medical Informatics at AsanteMatt Sickles, Solutions Architect at Sirius Computer Solutions
September 9, 2021
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Modern Access Models for Access Management and Directory Services with Sirius and Duo

September 8, 2021: We all log in to our machines to get started with our day.  While this used to be just a terminal at your desk or workstation, the devices are with us all the time. Admission criteria for backup, compute, network, and storage relies on a consistent authentication model. Role-based access criteria is even more important as directory authentication is scaled and shared. Development of a consistent approach towards the development of controls will provide for an authoritative source of resources to access and control systems. As the access model for healthcare evolves, are we seeing steps taken that are going to change how we interact with technology? There have been a lot of breaches reported in the media - not just healthcare, but surrounding every organization in the world - is this the starting-point for our global remediation?Join our webinar “Coming Through a Ransomware Event - Best Practices and Lessons Learned” on Thursday, October 7th at 11:00 AM eastern time. We are going to take a unique look at the Sky Lakes Medical Center ransomware event with guests:John Gaede, Director of Information Services at Sky Lakes Medical CenterLee Milligan, Vice President of Medical Informatics at AsanteMatt Sickles, Solutions Architect at Sirius Computer Solutions
September 8, 2021
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Newsday – A Rundown of Patient Experience and Stories from HIMSS with David Bensema

September 7, 2021: David Bensema joins Bill for the news. Health systems need to give patients an outstanding and consistent patient experience. Banner Health has reimagined the care model but can it compete with other consumer choices? What did a Henry Ford exec learn from Hyatt and MSNBC about consumer preferences? Zoom's head of healthcare talks about the future of telemedicine and OIG officials take aim at telehealth fraud schemes to ensure virtual care is provided with integrity.Key Points:50% of pilots are stuck. They're not moving forward. [00:10:30]Is telehealth the modern day house call? [00:14:07] Why aren’t health systems attacking the community health issue of diabetes? [00:25:15]Health systems have to build their brand and they have to be conscious of their brand. And quality has to be first and foremost. [00:50:26]Stories:Health systems need to give patients an outstanding and consistent patient experience - Healthcare Finance NewsAs patient experience becomes more important, technology can help healthcare focus on the consumer - Healthcare Finance NewsWhat a Henry Ford exec learned from Hyatt, MSNBC about consumer preferences - BeckersZoom's head of healthcare talks the future of telemedicine - Healthcare Finance NewsOIG looking closely at telehealth as it weighs future enforcement - Healthcare IT News
September 7, 2021
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Leading Through Change with Kristin Myers of Mount Sinai

September 3, 2021: Kristin Myers, CIO at Mount Sinai brings us up to speed on her game plan for cybersecurity, digital solutions, patient experience and managing a remote team. 12% of all ransomware attacks are in healthcare. Downtime is dangerous. What kind of CISO should you hire to help defend your health system in the best way possible? What challenges has Mount Sinai been addressing through the pandemic? What’s the best way to get patient feedback? How do you determine and prioritize the best care solutions? What technology do you need to put in place? And where are we at with AI-Enhanced Medical Imaging?Key Points:Having direct patient input into the solutions is extremely important [00:06:40] What is the best philosophy on build versus buy? [00:07:15] Healthcare has been a little behind other sectors as it relates to cybersecurity maturity [00:10:05]The key to remote working is communication, being transparent and making sure that you're available to your team [00:23:10] Mount Sinai
September 3, 2021
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Consistent Security Model for Cloud, Hybrid, and Local Datacenters with Sirius and Check Point

September 2, 2021: Establishing routine protections for information security are paramount to establishing an effective set of security controls.  While the technology is specific, the pedagogy of these actions may leave gaps for some of the new-mode approaches. Inspection of how we can define consistent control-planes are essential to the resiliency and scalability of the current- and future-state elements in all aspects of the protection model. Cloud has a known good baseline of security when it starts - how is this changing and adding risk? Do you think there will ever be a 100% cloud-based set of systems for healthcare, or will it always be in a hybrid-state?Join our webinar “Coming Through a Ransomware Event - Best Practices and Lessons Learned” on Thursday, October 7th at 11:00 AM eastern time. We are going to take a unique look at the Sky Lakes Medical Center ransomware event with guests:John Gaede, Director of Information Services at Sky Lakes Medical CenterLee Milligan, Vice President of Medical Informatics at AsanteMatt Sickles, Solutions Architect at Sirius Computer Solutions
September 2, 2021
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Near Real-Time Application Security with Sirius and VMware

August 31, 2021: While moving to an agile-based methodology for core development processes, we must provide a consistent and effective model to protect not only the production of application development, but the process. Development of large healthcare systems places an undue burden on ensuring no additional threats are being added. As we evolve into the rapid digital-approach for ensuring patient experience satisfaction, how can the desire of being innovative be balanced with a secure approach? There are two methodologies: Agile and Waterfall, what is the difference? How is the larger technology industry wrapping their arms around healthcare to support this evolution?Join our webinar “Coming Through a Ransomware Event - Best Practices and Lessons Learned” on Thursday, October 7th at 11:00 AM eastern time. We are going to take a unique look at the Sky Lakes Medical Center ransomware event with guests:John Gaede, Director of Information Services at Sky Lakes Medical CenterLee Milligan, Vice President of Medical Informatics at AsanteMatt Sickles, Solutions Architect at Sirius Computer Solutions
August 31, 2021
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Newsday – HIT Strategy on Surge Preparedness, Digital Foundations, and Engaging Patients on Bundled Payments

August 30, 2021: Dr. Eric Quiñones from World Wide Technology joins Bill for the news for some post HIMSS talk. Plus how can your IT team prepare for a COVID surge? Crisis teams have been sent to hard-hit COVID hospitals in Oregon. Tom Burton from Providence St. Joseph reveals how they are generating patient engagement ROI. NYU Langone experienced significant growth in digital engagement. The May cyberattack cost Scripps nearly $113M in lost revenue. And The National Emergency Tele-Critical Care Network (NETCCN) is here with their clinical care teams to help you.Key Points:How do you get ready for a COVID surge as an IT organization? [00:14:32] National Emergency TeleCritical Care Network [00:09:50] I don't think people necessarily ask the questions that they should ask. Dig deeper. Really look at where the facts are coming from. Investigate yourself. [00:21:25]Design thinking - human centered process problem solving [00:25:30] World Wide TechnologyStories:Crisis teams’ sent to hard-hit COVID hospitals in Oregon - AP NewsCOVID-19 accelerated ongoing digital transformation efforts at NYU Langone - Healthcare Finance NewsA technological approach to patient engagement shows ROI for Providence St. Joseph Health - Healthcare Finance NewsMay cyberattack cost Scripps nearly $113M in lost revenue, more costs -  FierceHealthcareARE YOU A HEALTHCARE ORGANIZATION OR A HOSPITAL IN NEED OR PREPARING FOR COVID SURGE SUPPORT?
August 30, 2021
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The Many Hats of the CIO with Brian Sterud of Faith Regional Health Services

September 10, 2021: Brian Sterud wears many hats at Faith Regional Health. He’s the VP of IT, the CIO and the CISO. In smaller health systems everyone has to muck in. How do they cover it all? How do they manage their time and stay current? Every health system is prepared for a 24 hours or less security risk. But after that, things get complicated. How would a smaller organization handle 30 days? 40 days? What's the biggest learning from having the ERP suite in the cloud? Can you get to the level of customization that you want? What kind of things can you do to improve clinician experience? What’s it like to do a comprehensive network upgrade with Aruba? How has that helped security and operations? And what kinds of technology priorities are on the agenda for the next 24 months?Key Points:We can be really nimble because of the multiple hats we wear [00:06:20] There's always something more that you can do in regards to security risks [00:11:30] Take a hard look at endpoint protection and DLP and where that sits within your organization [00:24:30] How do you stay up with Price Transparency and 21st Century Cures? [00:24:44] How do you maintain excellent office culture? [00:26:05]  Faith Regional Health
August 27, 2021
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From Imprivata to Tausight with David Ting CTO and Founder

August 27, 2021: The IT system is a living, breathing organism. It changes. It evolves. Things are added. Things are removed. Things are altered. It's a living, breathing beast. And that's how you have to look at it. David Ting, Chief Technology Office and Founder, takes us through his journey from Imprivata to Tausight. Tausight is designed to help CIOs and CISOs ensure the confidentiality, integrity, and availability of PHI. It's not a matter of IF you'll have a cyber incident. It's a matter of WHEN. And more importantly, how do you get back to business? How do you start the defense of your system? How do you gain visibility into the PHI? How it's used, where it's moving to, how it's secured and who's using it? How do you get statistical data from across your entire infrastructure to say how consistent can I make my infrastructure and how precise can that be?Key Points:I see healthcare IT systems as truly a mission critical infrastructure [00:02:35] Healthcare unlike the other verticals is hyper-connected [00:06:15] How do you respond to rogue software that worms its way across multiple end points? [00:32:50]  I hate to use the word AI because it's really an extension of just better data science and being able to see insights from the noise of the data [00:42:36] Tausight
August 27, 2021
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Distributed Threat & Vulnerability Management with Sirius and Tanium

August 26, 2021: Technology enablement for healthcare providers has not changed overnight. We continue to innovate and enable in a positive manner however as systems are maintained, there is always a potential for risk.  Managing risk is a crucial element of the information security lifecycle management.  Through the routine use of existing control-planes for security technology, areas of improvement should be desired to promote an “always-on” threat detection and remediation model. Is there ever going to be a ‘Fort Knox’ of healthcare information? What is the next disruption that will change the perspective of patient care and protection?Join our webinar “Coming Through a Ransomware Event - Best Practices and Lessons Learned” on Thursday, October 7th at 11:00 AM eastern time. We are going to take a unique look at the Sky Lakes Medical Center ransomware event with guests:John Gaede, Director of Information Services at Sky Lakes Medical CenterLee Milligan, Vice President of Medical Informatics at AsanteMatt Sickles, Solutions Architect at Sirius Computer Solutions
August 26, 2021
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Data Isolation & Protection with Sirius and Rubrik

Aug 24, 2021: Data is the problem. We seem to have created this problem through efficiency - processing, transmitting, and storing data. Using the continuity of knowing the absolute of what data is processed, transmitted, or stored within any environment - specifically the highly-regulated healthcare industry - is the highest priority of any critical clinical environment. This discussion explores the approaches that have yielded a highly protected calculus for the critical safety of patient information. Are we using the lessons-learned to date effectively? Will this transform technology fast enough to protect our overall responsibility to the care of the patient?Join our webinar “Coming Through a Ransomware Event - Best Practices and Lessons Learned” on Thursday, October 7th at 11:00 AM eastern time. We are going to take a unique look at the Sky Lakes Medical Center ransomware event with guests:John Gaede, Director of Information Services at Sky Lakes Medical CenterLee Milligan, Vice President of Medical Informatics at AsanteMatt Sickles, Solutions Architect at Sirius Computer Solutions
August 24, 2021
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Newsday – Post HIMSS, Telehealth in Space and Digital Transformation Stuck in Auto Pilot

August 23, 2021: Drex DeFord and Bill discuss post HIMSS. How did the in-person and digital versions of the event go? In a Chartis Group survey of 220 executives, 52% have not progressed beyond pilot stages for digital integration, 47% cite digital as a top organizational priority and 80% plan to increase their digital investments. The benefits of telehealth have become widely known on Earth but now it’s taking off in space. What is NASA’s game plan for dealing with the challenges that this brings? And the LockBit ransomware gang, who hit Accenture this week, are now recruiting insiders. Scary stuff.Key Points:Change is hard. The pandemic compelled a lot of us to do things that were not normal and were uncomfortable for us. [00:17:26] How do you provide healthcare in space? [00:18:35]Speed is the key to cybersecurity operations [00:28:00] Ransomware attack. To pay or not to pay? [00:29:30] 3xDrexStories:HIMSS CEO: Organization ‘thrilled with the numbers’ at HIMSS21 - Healthcare IT NewsThe digital revolution has begun but 52% of executives have not progressed beyond the pilot stage - Healthcare Finance NewsTelehealth enabled NASA to care for astronauts in orbit, but agency is eyeing the moon and beyond - Healthcare Finance NewsLockBit ransomware recruiting insiders to breach corporate networks - Bleeping ComputerAccenture downplays ransomware attack as LockBit gang leaks corporate data - Cybercrime
August 23, 2021
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Taking Academic Medical Care to the Places We Live with Brent Lamm of UNC Health

August 20, 2021: Today we are joined by Brent Lamm, Senior VP and Deputy CIO at UNC Health. With their tremendous wealth of expertise and research they really are moving the needle on health and wellness. What are the biggest challenges around rural health care today? What is UNC doing in regards to health disparities? What are their plans to get underserved communities vaccinated? There’s a multitude of structures around analytics data science. What does UNC’s structure look like and how does it interact with the organization?Key Points:Physician recruitment in rural areas is really tough [00:08:20] The IT is centralized, the data is centralized but the analytics is actually federated [00:22:00] How are we keeping a pulse on employee burnout and other psychosocial issues that come with not being in the office every day? [00:31:05] We’re seeing major increases in the number of candidates wanting to work from other states. And that presents real challenges for HR and legal. [00:33:45] There’s still some resistance with cloud adoption [00:38:15] UNC Health
August 20, 2021
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Newsday – HIMSS and What Healthcare can Learn from Netflix

August 16, 2021: Anne Weiler and Bill talk HIMSS, the HLTH Conference, Salesforce and Netflix. What does the future hold for HIMSS? How can we enable a better digital experience for live and hybrid events? If you want to find the deal makers, the money people and the start ups, you really have to go to the HLTH conference. While digital adoption has come a long way, for tech to take off there are four questions that doctors really want to know. Does it work? Will I get paid? Will I get sued? Will it work in my practice? Salesforce rolled out cloud-based remote monitoring patient access tools. Healthcare should take cues from consumer-centric companies such as Netflix. The idea is to stop thinking about people as patients and consider them instead as consumers who should be known entities to hospitals and health systems before they even need care.Key Points:Will the HLTH Conference take the innovation piece of the market from HIMSS? [00:10:40] Doctors are especially interested in monitoring their patients outside the four walls of the hospital [00:16:15] What’s the future of the EHR? [00:20:50] Right now, I think Epic is trying to be all things to all people. Will that change? [00:26:10] Stories:Doctors look to tech for the future but need assurance it will work - MobiHealthNewsSalesforce rolls out cloud-based remote monitoring, patient access tools - FierceHealthcareDigital patient experiences can take cues from consumer-centric companies such as Netflix - Healthcare Finance NewsPushing back on the digital filing cabinet toward EHR usability - MobiHealthNewsWhat a Henry Ford exec learned from Hyatt, MSNBC about consumer preferences - Beckers
August 16, 2021
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Exploring the Patient Experience with Glen Tullman of Transcarent

August 13, 2021: In healthcare we spend too much time focusing on the tech and not enough time focusing on the world we live in. And the people that we're serving. Health consumers today think that healthcare is more confusing, more complex and more costly than ever before. And they're dissatisfied. That’s where Transcarent comes in. Imagine everything you need in one place, easy to understand and with the ability to talk to a doctor or order medication within 60 seconds. Now that’s progress. Glen Tullman, their CEO has vast healthcare experience including Allscripts and Livongo. He shares how Transcarent is setting the stage for the best interests of YOU, the healthcare consumer. Finally you're in charge. You're giving the orders. Key Points:If we look at where healthcare over the last 20 years it really hasn't made the progress we all expected [00:02:16] When you have 3 of the largest, smartest employers in the world, Amazon, JP Morgan and Berkshire Hathaway come to you and say, you are so bad we're going to form our own company to do just what you do. That should be a wake-up call. [00:12:55] The number one cause of bankruptcy in the US is healthcare [00:15:35] Today what you have is electronic health records that are fundamentally big, dumb data repositories that aren't easy to use [00:35:40] Transcarent
August 13, 2021
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Newsday – HIMSS Plans and Pandemic Lessons Learned with Sue Schade

August 9, 2021: Sue Schade from StarBridge Advisors joins Bill for the news. It’s the first day of HIMSS. Are you going in-person or virtually? All attendees are required to wear masks and Epic is launching EpicShare. The first dose US vaccination rate is now at 70%. Healthcare IT news have been rolling out a fantastic series on the lessons learned during the pandemic. How has the pandemic reshaped CIOs' views on adaptability, agility, security and hiring? What’s the plan for refined telehealth, faster deployments and more collaborative tools? How do we tackle the barriers to innovation, telehealth integration and analytics? Sometimes leadership needs to get out of the way. The best thing they can do is let teams work together without walls and allow failure of ideas. Key Points:The first dose US vaccination rate is now 70% [00:11:15] Indoor dining and theater in New York city are going to request proof of vaccination [00:12:15] You're going to see more and more healthcare systems and other private employers require the vaccine [00:13:30] Beyond HIMSS, what are you doing for yourself and your staff to continue to grow and develop and learn? [00:24:00] Sue Schade blogStarBridge AdvisorsStories:HIMSS21 to require masks for all attendees - Healthcare IT NewsEpic to launch EpicShare at HIMSS21 - Healthcare IT NewsCIOs and Innovation Officers bolster clinical informatics, cyber defenses and more - Healthcare IT NewsHow the pandemic has reshaped CIOs' views on adaptability, agility, security and hiring - Healthcare IT NewsCIOs tackle barriers to innovation, telehealth integration, analytics and more - Healthcare IT NewsPandemic allows CIOs to move with new speed, but cyber threats lie in wait - Healthcare IT NewsHow IT leaders are reimagining and repurposing technologies to handle new challenges - Healthcare IT NewsIT execs talk new strategies for analytics, patient engagement, telehealth and more - Healthcare IT NewsCIOs plan on refined telehealth, faster deployments, more collaborative tools - Healthcare IT NewsCIO must-dos: Reduce bureaucracy, boost patient experience and improve data governance - Healthcare IT News
August 9, 2021
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Laying the Groundwork for Patient Initiated Interoperability with Jim St. Clair

August 6, 2021: At a global level, people should have a right to their privacy, to their data access and to control and protection over their data. But when we put the medical record in the hands of the consumer, of the patient, of the individual, they're going to have a lot of questions. How do we equip them to be able to handle it? Jim St. Clair, Chief Trust Officer at Lumedic explains patient centric interoperability and why it’s so important. Why should providers pursue it? What are the challenges with getting to where we want with patient driven interoperability? And what use cases are we going to enable?Key Points:49 out of 50 states still own patient information in the EHR [00:03:20] Cryptographic trust mechanisms [00:16:25] Social determinants are one of the biggest arguments for needing a system above the EHR [00:17:15] Self sovereign identity architecture [00:21:05] Lumedic 
August 6, 2021
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Newsday – Workforce 2021, CMS Mental Health Telemedicine and Digital Therapeutics

August 2, 2021: Dr. Sanaz Cordes, Chief Healthcare Advisor at World Wide Technology joins Bill for the news today. In their 2021 Work Trend Index, Microsoft predicts over 40% of people may quit their jobs this year. Leaders are out of touch and need a reality check. And high productivity is an illusion because the workforce behind it is very tired. CMS proposed permanent Medicare coverage of audio-only mental health telehealth services. What are the requirements? And how promising are digital therapeutics? What’s the value proposition? Why would pharma companies adopt these? Why would physicians prescribe them? Will insurers ever cover them? And what’s the acquisition exit plan for these startups?Key Points:Productivity has been overdone in this work from home environment [00:07:35]The move to remote work made teams more siloed [00:19:00] Physician burnout numbers have always hovered around 50% [00:24:30] Mental health providers are one of the lowest paid professions in healthcare [00:31:35]World Wide TechnologyStories:Microsoft Predicts over 40% of People may Quit their Jobs this Year - Windows CentralCMS to Permanently Cover Audio-Only Telemedicine for Mental Health - FoleyApps and Video Games are Changing the Way we Treat Diseases. Experts say they're Prime M&A targets for Telehealth Firms - Business Insider
August 2, 2021
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Being Flexible as a Leader with Cletis Earle of Penn State Health

July 30, 2021: Cybersecurity is like Whack-a-Mole. You think you have one thing covered but the bad guys are 10 steps ahead of you. Cletis Earle, CIO for Penn State Health discusses the best approach to the growing cybersecurity threats plus telehealth, ERP, supply chain, return to work and the ever changing CIO role. How do you build a new hospital tower, new HR system, new time management system and a new rev cycle all in three months? What are the major challenges in terms of managing these projects? How do you stay connected to your staff in a remote world? And has being a successful CIO become more of an art than science?Key Points:We are involved in petabytes and petabytes of data and it's not easy [00:10:05] I've yet to talk to a healthcare CIO who said I'm bored [00:14:30] We are anticipating about 50% of the workforce will be hybrid [00:16:05] Security is not just about keeping them out. It's also about identifying the anomalous traffic within the network and shutting that down and segmenting it [00:21:35] CEO's and other C titles are high target threats [00:22:50] We’re going to have to have AI fight AI [00:26:50] Penn State Health
July 30, 2021
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Nuance Ambient Listening (DAX): A Case Study with Metro Health

July 28, 2021: Physicians have enough stressors let alone having to worry about the conversations they’re having with patients. How do they document it? How do they make sure they’re connecting? And afterwards, how can they have the confidence that the data is all there? That’s where DAX comes in. Dragon Ambient eXperience is a comprehensive AI-powered voice-enabled solution which uses ambient sensing technology to securely listen to clinician-patient encounter conversations. Nuance, a leader in conversational AI, is fine tuning this technology with Metro Health. Their number one priority is to help solve physician burnout. Our guests are Diana Nole, EVP General Manager at Nuance and Josh Wilda, CIO and Dr. Lance Owens, CMIO for Metro Health.Key Points:I had a doctor tell me you fixed healthcare in one button because the DAX product is so easy to use [00:08:45] How do we make sure providers are progressive with the technology they're using so they can continue to focus on the patients [00:11:05] DAX unlocks the physician from being at the computer [00:13:10] Sometimes it's hard to flip bricks and mortar for new technologies [00:18:25] Don't price out smaller organizations in early technology adoption [00:25:50] Dragon Ambient eXperience - NuanceDragon Medical One - Nuance Metro Health
July 28, 2021
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Newsday – IT Spending, Telehealth Expansion, and State Licensure for Telehealth

July 26, 2021: It’s Newsday with Ed Ricks, CEO, Director of Healthcare at Sirius Healthcare. A Gartner CIO report shows that IT spending is expected to increase for cyber, analytics and cloud. McKinsey reports that telehealth utilization has stabilized at levels 38X higher than before the pandemic. Why are states against easing licensing for telemedicine? Does it make sense? Walmart Health is getting licensed in 37 states to offer telehealth. What does that mean for the industry? Truveta Grows to More Than 15% of US patient care. HIEs are exploding globally. Why the exponential growth? And in hospital telehealth is not an oxymoron. During COVID, the benefits of it were obvious. However, what happens after COVID? Key Points:Don’t look at it as a cybersecurity problem. Look at it as a risk management problem. [00:06:45] Behavioral health is currently the highest percentage of telehealth visits [00:21:45] Some of the most important work within our industry is around the USCDI [00:29:55] The more data the better. There's no doubt about it. [00:36:25] Sirius HealthcareStories:Gartner CIO report: IT spending expected to increase for cyber, analytics, cloud - Healthcare IT NewsIt's '​​all about protecting local physicians from competition': Why states are against easing licensing for telemedicine - BeckersWalmart Health is Gearing up to Offer Telehealth across the Country - Business InsiderTelehealth: A quarter-trillion-dollar post-COVID-19 reality? - McKinseyIn Hospital Telehealth is not an Oxymoron. Here’s Why - Healthcare Pitt StopUnified Data: The Key to HIE Success -  Healthcare IT TodayTruveta Grows to More Than 15% of U.S. Patient Care with New Members, Closing Series A Funding with Nearly $100 Million
July 26, 2021
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Dale Sanders on Data Quality, Standards and Collection Through the Pandemic

July 23, 2021: Our quality measure strategy in the US is NOT working. We need to shift from a process-oriented focus to focusing on eliminating low value care and easing clinical data entry burden. Dale Sanders, Chief Strategy Officer at IMO brings his military, technology strategist and data expertise to the subject. A recent IMO and HIMSS survey reported issues with inconsistent data due to subjective documentation from providers. Despite these issues, organizations are using patient data for quality measurement and reporting (81%), revenue cycle management (60%), and clinical decision support (55%). Is there no silver bullet for improving the quality of data? Will we continue to struggle applying AI until we get a higher quality? There was a lot of confusion around data during the pandemic. What would a much better scenario look like for US healthcare if we see another global pandemic in our lifetime?Key Points:Why is hiring someone from the military such a good idea for employers? [00:09:59] Most patients have an inherent trust in their physician [00:16:40] Orders and results have to be harmonized to national standards [00:37:25] For the terrible tragedy that was COVID, I think it's going to have a big, positive impact on society [00:46:55] The separation between public health and population health that we see in the US does not exist in other countries [00:49:10] IMO
July 23, 2021
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Newsday – Navigating EHR Affiliation, Rural Health, and CISO Board Topics

July 19, 2021: It’s Newsday with Drex DeFord and Bill. Rather than making a multimillion-dollar investment to deploy a new EHR, Woman's Hospital in Louisiana is seeking potential partners that would instead let the hospital connect to their Epic system. Dollar General hires a Chief Medical Officer. Jeff Costlow, deputy CISO at ExtraHop offers a comprehensive tip sheet to help ease the daunting task of talking cybersecurity with health system leadership. And what started as a surge in criminal activity during the early days of the pandemic has now developed into a full-blown crisis. Why does healthcare keep falling prey to ransomware and other cyberattacks?OPEN NOW! HRSA Announces New Loan Repayment Program for Behavioral Health Providers - Apply to the Substance Use Disorder Treatment and Recovery Loan Repayment ProgramEvery day you’re using skills to help end substance use disorders (SUD) within your community. The Health Resources and Services Administration is here to help you with the new STAR LRP (Substance Use Disorder Treatment and Recovery Loan Repayment Program). Pay off your school loans with up to $250,000 from the STAR LRP in exchange for six years of full-time service at an approved facility. Behavioral health clinicians, paraprofessionals, clinical support staff and many others trained in substance use disorder treatment are encouraged to apply. Applications are open until Thursday, July 22, 2021 at 7:30 p.m. ET. Key Points:If Dollar General do it right, they could ultimately impact long-term health for rural communities [00:16:35] One of the mistakes people make when they go to a board is to take a posture of telling, but the board is really a collaborative group. They're on your side. They're inside. And they will help you to think through things. [00:25:10] The electronic health record is a part of the expanding attack surface [00:31:45] You need money to take care of unpatched systems and legacy devices [00:36:50] Double extortion is real [00:44:20] Stories:Louisiana hospital skirts $200M Epic EHR implementation by seeking affiliation - BeckersDollar General hires chief medical officer, boosts health-care items - CNBCA Tip Sheet to Help CISOs talk to the Board about Security Needs - Healthcare IT NewsWhy Healthcare Keeps Falling Prey to Ransomware and Other Cyberattacks - Threat PostLeapfrog report highlights hospitals' patient communications, care transition shortcomings - Fierce Healthcare
July 19, 2021
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The Financial Outlook of Healthcare with Rob DeMichiei

July 16, 2021: Rob DeMichiei, Board Director, Strategic Advisor and Former CFO is back with Bill. What does digital transformation mean in 2021? What is the current CIO CFO conversation? Economists are predicting negative margins through the end of the year. What kind of impact will that have? Could there be IT motives for mergers and acquisitions moving forward? Smaller health systems are throwing up their hands at cyber attacks at this point. They just can't make the investments necessary to protect themselves. What is the path forward for small to medium size healthcare systems? Who should they be partnering with? And can a large health system truly own the patient end to end? OPEN NOW! HRSA Announces New Loan Repayment Program for Behavioral Health Providers - Apply to the Substance Use Disorder Treatment and Recovery Loan Repayment ProgramEvery day you’re using skills to help end substance use disorders (SUD) within your community. The Health Resources and Services Administration is here to help you with the new STAR LRP (Substance Use Disorder Treatment and Recovery Loan Repayment Program). Pay off your school loans with up to $250,000 from the STAR LRP in exchange for six years of full-time service at an approved facility. Behavioral health clinicians, paraprofessionals, clinical support staff and many others trained in substance use disorder treatment are encouraged to apply. Applications are open until Thursday, July 22, 2021 at 7:30 p.m. ET. Key Points:Economists are projecting negative margins through the end of the year. For larger health systems, that's not that big of a deal. But for the smaller players, that's a significant conversation. I think you're going to see a widening of the gap between the haves and the have-notsIt’s going to be very difficult to survive with hyper-competition and so M&A is the way to guarantee the futureWhere are the new innovative charity care programs? Where are the new bold $50 million or $100 million investments in community health and in charity care? 5 Questions Boards Should Be Asking About Digital Transformation - Harvard Business Review AXIOS: How America’s Top Hospitals Hound Patients with Predatory Billing 1/3 of Hospitals Nearing ‘Danger Zone’ Denial Rate, Survey Finds - Healthcare Innovation 
July 16, 2021
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Designing the Network for Agility and Security with David Logan from Aruba

July 14, 2021: Aruba, a Hewlett Packard Enterprise Company is the king of healthcare networking solutions. What kind of conversations are they having with CIOs today? Vice President, CTO Office, David Logan is here to tell us. The architecture that was developed in the 90s and 2000s either doesn't scale or it’s not secured or it doesn’t perform. CIO's today MUST undertake new digital transformation initiatives. They have to create a multi-layered security architecture network application with end points detection and response. But balancing security with usability and delivering the end user experience that sits on top of the network is not as easy as it sounds. OPEN NOW! HRSA Announces New Loan Repayment Program for Behavioral Health Providers - Apply to the Substance Use Disorder Treatment and Recovery Loan Repayment ProgramEvery day you’re using skills to help end substance use disorders (SUD) within your community. The Health Resources and Services Administration is here to help you with the new STAR LRP (Substance Use Disorder Treatment and Recovery Loan Repayment Program). Pay off your school loans with up to $250,000 from the STAR LRP in exchange for six years of full-time service at an approved facility. Behavioral health clinicians, paraprofessionals, clinical support staff and many others trained in substance use disorder treatment are encouraged to apply. Applications are open until Thursday, July 22, 2021 at 7:30 p.m. ET. Key Points:Health systems should all implement two-factor authentication [00:02:00] BYOD started as a phenomenon 11-12 years ago. We don't control them. We don't know what's on them. We don't trust them. [00:06:35] It really begins with understanding how a human would think about a security policy [00:07:57] What is the alternative to a software defined network? [00:12:35] You want to create an environment that is non permissive to ransomware [00:40:26] Aruba Networks
July 14, 2021
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Newsday – Ransomware Recovery, Azure Meets 5G, and Cybersecurity Vigilance with Vik Nagjee

July 12, 2021: Vik Nagjee, Director of Healthcare & Life Sciences for Sirius joins Bill for the news. Microsoft announced that AT&T will move its 5G mobile network to the Microsoft cloud. AT&T’s 5G core will be the first service to move to Azure. Large hospital systems have around 85,000 medical devices connected to their network and a Department of Health and Human Services report shows that they lack consistent cybersecurity plans for these devices. Kaseya is the latest victim of a supply chain ransomware attack. And the GAO recommends that the VA address several critical aspects of its physical infrastructure otherwise it may jeopardize the $16B Cerner EHR rollout.OPEN NOW! HRSA Announces New Loan Repayment Program for Behavioral Health Providers - Apply to the Substance Use Disorder Treatment and Recovery Loan Repayment ProgramEvery day you’re using skills to help end substance use disorders (SUD) within your community. The Health Resources and Services Administration is here to help you with the new STAR LRP (Substance Use Disorder Treatment and Recovery Loan Repayment Program). Pay off your school loans with up to $250,000 from the STAR LRP in exchange for six years of full-time service at an approved facility. Behavioral health clinicians, paraprofessionals, clinical support staff and many others trained in substance use disorder treatment are encouraged to apply. Applications are open until Thursday, July 22, 2021 at 7:30 p.m. ET. Key Points:There's a long way to go before 5G is universally accessible [00:13:25] Is multi-factor authentication pervasive in healthcare now? [00:28:40] You cannot mitigate the risk of ransomware a hundred percent [00:31:50] Air gapping gives you the ability to sequester a copy of your backups to a completely separate network in the event that something bad happens to your main network [00:34:05] Sirius Healthcare SolutionsStories:Microsoft to acquire AT&T’s Network Cloud technology and Azure will power AT&T’s 5G network - MSHospitals lack consistent cybersecurity plan for networked medical devices - Healthcare FinanceKaseya ransomware attack: Everything you need to know - ZDNetAmazon's Alexa hit with healthcare privacy suit - Modern HealthcareGAO: VA's lack of action may jeopardize $16B Cerner EHR rollout - Beckers
July 12, 2021
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How 2021 Became 2030: AI and Innovation Post-Covid with Mayo Clinic’s John Halamka

July 9, 2021: It's astonishing how many things have changed in healthcare over the last 18 months. John Halamka, President of the Mayo Clinic Platform shares their concept and vision for the future. How is this new rolled back regulatory environment affecting investment and consumer behaviors? How do we take data and use it in novel ways? How do we incorporate algorithms and workflow? Episodic medical care often falls short. How is digital going to help? He also touches on remote patient monitoring, the Vaccine Credential Initiative and his brand new book The Digital Reconstruction of Healthcare: Transitioning from Brick and Mortar to Virtual Care.OPEN NOW! HRSA Announces New Loan Repayment Program for Behavioral Health Providers - Apply to the Substance Use Disorder Treatment and Recovery Loan Repayment ProgramEvery day you’re using skills to help end substance use disorders (SUD) within your community. The Health Resources and Services Administration is here to help you with the new STAR LRP (Substance Use Disorder Treatment and Recovery Loan Repayment Program). Pay off your school loans with up to $250,000 from the STAR LRP in exchange for six years of full-time service at an approved facility. Behavioral health clinicians, paraprofessionals, clinical support staff and many others trained in substance use disorder treatment are encouraged to apply. Applications are open until Thursday, July 22, 2021 at 7:30 p.m. ET. Key Points:The perfect storm for innovation is when government, academia and industry align. And there's a sense of urgency to change. [00:02:50] John Deere is now a platform data company [00:07:40] Mayo Clinic, Kaiser Permanente invest in Medically Home [00:12:20] Medically Home [00:12:20] As we train our next generation of doctors we're going to see a specialty called a Virtualist [00:21:30] The Digital Reconstruction of Healthcare: Transitioning from Brick and Mortar to Virtual Care” Book by John Halamka and Paul Cerrato [00:22:05] Vaccine Credential Initiative [00:39:10] 
July 9, 2021
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Newsday – Designing Healthcare Around the Consumer at Any Age

July 6, 2021: Anne Weiler, health tech entrepreneur and advisor to This Week in Health IT joins Bill for the news. Is there enough help for seniors who aren’t tech savvy or should tech in healthcare just be simpler to use? An AARP survey found that more than half of older adults said they needed a better understanding. Huge investments have been made in digital health startups in 2021 so far. Beckers lists the top 13. This past year poured rocket fuel on the adoption of digital health across every demographic. And data shows that many patients are on board to continue the trend. What will the post-Covid-19 landscape look like? How can health systems address possible challenges? And what are the opportunities to revolutionize care?Key Points:We need to stop thinking that seniors are incapable [00:12:30] We not only have to support computers within the four walls, we now have to think about all kinds of devices and all kinds of locations [00:18:00] The number one lesson learned from managing the crisis is that we can do a lot in healthcare if we are focused [00:18:50] The patient experience has been elevated as a result of COVID [00:32:25] Stories:Calming Computer Jitters: Help for Seniors Who Aren’t Tech-Savvy - Kaiser Health NewsA Tale of Two Teleheath Visits - Today in Health ITThe New Normal: Digital Health in the Post-COVID World – Part 1: The Future of Digital Health for Consumers by Carina EdwardsWhere 13 health systems are investing their innovation dollars this year - BeckersWhat the Pandemic Means for Health Care’s Digital Transformation - Harvard Business Review
July 6, 2021
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A Look at the Healthcare Landscape with Scott Becker

July 2, 2021: How would you assess the state of US healthcare today? Joining Bill is Scott Becker, Partner at McGuireWoods and Publisher and Founder of Beckers Healthcare. What are the highlights of the Becker's Podcast so far? Which US Presidents have the best grasp of healthcare issues? What are the most pressing issues facing health systems in 2021? Do new entrants like Amazon, CVS, Walmartetc pose a real threat? Who do you think is going to win the race to the hospital at home? And what do highly successful CIOs CEOs do that others don’t?Key Points:Healthcare is about serving patients. The number one priority is great quality and connectedness. [00:09:20]  The big problem we have is access. Access is a huge challenge with 330 million people and an aging population. [00:23:25] We've got to figure out the labor shortage issue [00:24:50] Hospitals are trying to figure out how to compete against the rest of the world that's moved towards an asset light model because they are asset heavy [00:40:00] Beckers Hospital Review
July 2, 2021
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Newsday – Will National or Local Providers Lead the Future of Telehealth

Jun 28, 2021: Sue Schade from StarBridge Advisors joins Bill for the news. What does telehealth look like now? Dr. Joseph Kvedar shares his lessons learned from his 2021 keynote at the American Telemedicine Association conference. A HIMSS' survey reveals 60% of patients are looking to return to in-person care post pandemic. What will the hospital room of the future look like in 5 years? How do CIOs plan for future technologies when new buildings are several years away from opening and the technology continues to evolve? HHS and ONS have established an $80 million program to diversify the health IT workforce. And Senators introduce a bipartisan bill to fight cybercrime.Key Points:From March to June 2020 30% of all outpatient activity was conducted via telehealth in contrast to 0.8% in 2019A HIMSS study said 60% of patients are looking to go back to brick and mortar post pandemicHealthcare systems are going to have to become data ninjasThe FBI director is strongly encouraging people to stop paying ransomware. But what is the alternative?Sue Schade blogStories:Lessons Learned from 2020 Provide a Springboard for Increased Telehealth Adoption - Joseph C. Kvedar, MDPatients are looking to go back to brick-and-mortar post pandemic - Mobi Health NewsThe hospital room of the future: 5 innovation execs outline what to expect in next 5 years - Beckers HHS allocates $80M to diversify health IT workforce - Beckers Opinion: We at Scripps Health were victims of a ransomware attack. Here’s what we’ve learned - The San Diego Union TribuneSenators introduce bipartisan bill to fight cybercrime - Healthcare It News
June 28, 2021
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Finding and Filling Healthcare’s Cyber Security Gaps with Mitch Parker

June 25, 2021: It feels like healthcare is constantly under attack. What is going on in the cyber world today and what can we do about it?? Mitch Parker, CISO for IU Health shares the foundational elements of a security program including staff awareness, funding, governance and evaluation of practices and procedures. What is the most common gap in cyber programs? Where are people generally falling short? How do you determine the right amount of funding? Can smaller health systems keep up with the sophistication of the attacks? What can they do to keep criminals and terrorists at bay? What advancements are there in detection, prevention and threat response?Key Points:You can choose a path of defense or you can choose a path of crime [00:12:05] Biden’s Executive Order on improving the nation’s cybersecurity concerned [00:13:05] The Finland mental health records breach [00:14:35] The biggest gap in most healthcare systems cyber programs is due diligence [00:25:53] At least five to 10% of your budget needs to be focused on security and security measures [00:31:05] IU Health
June 25, 2021
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High Validity Data for Real World Evidence with Dr. Dan Riskin

June 18, 2021: Today we have enabling technologies. We have compute power. We have artificial intelligence. We have data in the system through electronic health records. We have so much that's enabling. But there is a desperate need for tailored healthcare, data-driven care, precision medicine, personalized healthcare, whatever you like to call it. That is what’s going to disrupt the industry. And creating the right business model for it is hard. Because healthcare is not straightforward. It's complicated. Dr. Dan Riskin, Entrepreneur, Professor of Surgery and Biomedical Informatics Research at Stanford and CEO of Verantos is here to help us figure it out. Key Points:What's happening right now is doctors are making guesses. We've gone from medicine as a science 40-50 years ago to medicine as an art again. And that's not where we want to be in healthcare. [00:05:35] There is a real risk of bad evidence making it into the system, changing the standard of care and harming patients [00:14:00] You have bias in the data and then you have the quality of the data [00:15:20]Let's in healthcare do what is realistic and possible in the short term. And in the long term we can try to create things that seem crazy and unrealistic. [00:22:15] What’s the biggest thing we can do in healthcare to make it better? The most disruptive, most beneficial thing. Make the patient the customer. [00:34:35] Verantos 
June 18, 2021
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Newsday – Deep Dive into Sky Lakes Ransomware Event with Karl West

June 21, 2021: It’s Newsday with Karl West, Chief Information Security Officer, Healthcare at Sirius Healthcare Solutions and former CISO for Intermountain Healthcare. With an extensive history in healthcare cybersecurity, he and Bill complete a deep dive on Sky Lakes Medical phishing incident and subsequent ransomware attack. How can security teams prevent these emails from ever reaching their organization’s inbox? How can training combat the heightened sophistication of ransomware attackers? What can your health system do to stay updated on the latest phishing campaigns and attacks? Segmentation can go a long way in preventing damage in a ransomware attack, but 80% of health systems may not have had the resources to prioritize this. Does your health system have a plan and prioritization for if you’re breached? Create tiered response and keep it brief before it is needed.Key Points:How does a ransomware attack begin? A successful phishing email [00:09:00]The increasing sophistication of phishing emails and how they observe your organization [00:14:30]How to keep your health system informed of the potential risks current phishing campaigns [00:21:00]Tracing the movement of ransomware attacks and how segmentation can make a difference [00:27:10]Preparing for a ransomware attack: having plan for when your system is down and ready for relaunch [00:34:20]Prioritizing your systems and creating an action plan before disaster strikes [00:45:00]
June 17, 2021
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Addressing Supply Chain Cybersecurity Risk and Patient Safety with Proofpoint

June 16, 2021: Email is the number one cyber attack vector within healthcare. And these days it’s also a patient safety issue. Does your healthcare system have a sound email cybersecurity plan in place? Here to discuss the problem and of course the solution is Julie Hubbard, VP, Enterprise IT & Information Security at AMN Healthcare and Ryan Witt, Managing Director and Resident CISO at Proofpoint. The threat actors are getting more sophisticated. What is the evolution of the threat landscape? Why is the supply chain such a ripe target for these hackers? How far can health systems get on training alone? How has the Proofpoint solution evolved to meet the current threats? How do they use AI and analytics to deter these multi-staged attacks?Key Points:Successful imposter style phishing attacks are very reliant on sending emails that don't appear suspicious [00:15:55] There is now a linkage between cybersecurity and an institution's ability to protect patients [00:03:40] 53.7% of malicious URLs originate from legitimate file shares from Microsoft, meaning that people have already gotten into your network [00:10:00] WannaCry was a tremendously significant ransomware attack. It should have been an inflection point. [00:07:05] Proofpoint AMN Healthcare
June 16, 2021
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Newsday – Apple WWDC, Meeting Culture, Staff Appreciation

June 14, 2021: It’s Newsday with Eli Tarlow, Director of Healthcare for Sirius Healthcare Solutions. His experience before his current role was as a CIO for multiple health systems. With many leaders eager to get teams back in the office, will those opting to stay at home be perceived as less engaged? We need to over communicate in healthcare for the sake of the patient, but is there a way to cut down on time tied-up in meetings? Care is becoming more refined and the demand for acute hospital care is decreasing. What does this mean for future building projects? Remote care is increases the amount of off-site devices connecting back to the health system servers. Can we keep our organization safe from nefarious actors? How will wearable tech play a role in this shift? With a higher demand for team members and more remote opportunities, how can your organization focus on retention?Key Points:Will a return to the office alienate those who would rather work remote? [00:06:40]Healthcare professionals spend a lot of time in meetings. Can we find a way to increase meaningful time on-the-ground? [00:10:40]The shift to remote care and what this means for the fate of in-patient hospital facilities [00:18:20] Keeping health system secure while linked to out-patient and remote care tools [00:30:45] How Apple is integrating wearable technology into the care journey by partnering with EHRs [00:36:00]The future of healthcare with patient-driven interoperability [00:39:00]Stories:Will people opting not to return to the office be perceived as less engaged or not?Forecast: Care is moving out of hospitals over next decadeNew Apple Feature Will Enable Health Data SharingHybrid Work, How to prepare for the turnover TsunamiTexas Hospital giving 2% raises, extra weeks vacation.
June 14, 2021
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Geisinger Shares Pragmatic Solutions to Reduce Phishing with David Stellfox and Joshua Murray

June 11, 2021: Healthcare executives have to worry about so many aspects of running a business. Caring for patients and caring for the community, not to mention cybersecurity. Phishing is one of the number one ways health systems get exposed. Today Geisinger shares their program of success in lowering the click rate on phishing emails. Joining us is David Stellfox, Cybersecurity Communication Specialist and Joshua Murray, Cyber Threat Response Team Lead. What kinds of tools are utilized in the program? Can the tools be ratcheted up to simulate the growing sophistication of these attacks? How do you get the backing of senior leaders? Can we ever get to 0%? Is that an attainable goal? And what is Geisinger’s guidance for other health systems looking to kick off a similar program?Key Points:Geisnger were able to reduce the occurrences of successful phishing amongst  their staff by upwards of 50%. [00:09:40] Much like the pandemic was for hand-washing, social distancing and good hygiene is now to the growing seriousness of cybersecurity with people waiting in gas lines [00:11:25] In the last two years people have become more aware of the potential for cyber attacks and their implications [00:12:05] Geisinger
June 11, 2021
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Newsday – Is Digital Transformation before Security Administrative Malpractice?

June 7, 2021: It’s Newsday with Dr. Justin Collier, Chief Healthcare Advisor for World Wide Technology. The pandemic was clearly a horrific event in our history but the silver lining? It really moved healthcare forward in terms of experience, efficiency and safety. Moody's warns of revenue risks as healthcare cyber attacks increase. Is the Scripps Health breach finally over? How safe will HIMSS 21 be? Healthcare groups and Google developed a Health Equity Tracker that can highlight and address the impact of COVID-19 and other diseases on vulnerable and marginalized communities. And according to a J.D. Power study, significantly increased telehealth utilization and greater adoption of digital communication channels has helped U.S. health plans boost their popularity among members.Key Points:Moody's found that cyber risk in the healthcare sector could lead to potential loss of revenue, increased expenses and elevated scrutiny [00:06:15]A major casino was hacked through a smart thermometer in one of their fish tanks [00:08:40] CIOs should be completely immersed in cybersecurity right now [00:10:40] Consumer expectations have changed [00:31:09] Is it ever okay to close a hospital once it's been open? [00:33:05] Stories:Moody's warns of revenue risks as healthcare cyberattacks increase - Healthcare IT NewsHealthcare Groups, Google Launch Health Equity Tracker to Address COVID-19 Disparities - Healthcare InnovationIncreasing telehealth utilization boosts member satisfaction with health plans - Healthcare Finance NewsScripps' EHR back online nearly 4 weeks after ransomware attack - Beckers10 recent big tech partnerships in healthcare: Google, Amazon & more - BeckersDo Virtual Care Platforms Compete With Local Care Providers? It's Complicated - Healthcare Innovation
June 7, 2021
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Prioritizing Efforts at Texas Health Resources with CIO Joey Sudomir

June 4, 2021: The pandemic was arguably the most impactful event in healthcare. It really changed the landscape. What is the lasting impact that health IT will take out of this time in history? And what is top of mind at CIO desks right now? Texas Health Resources was recently named number 7 on Fortune's best places to work in the US. Joining us today is CIO Joey Sudomir. How did the patient experience change during the pandemic? How did THR adapt in order to keep their staff current? What cool things are they doing with healthcare data today? And what skills will Health IT practitioners need to have in the future?Key Points:Patients or consumers? [00:06:30] People are so inundated in other industries with efficiency, ease and what they need at their fingertips within a few clicks, that it's become an expectation. [00:10:35] The lasting impact that health IT is going to take out of this time in our history is undoubtedly that care is not just inside the walls of our physical assets anymore [00:13:50] We want to get the healthcare record into the hands of the consumer because we believe it's going to empower them to take more accountability and be more engaged. But it is a fine line. [00:38:35] Texas Health Resources
June 4, 2021
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Karen Malone, HIMSS Head of Global Conferences Discusses Preparations

June 2, 2021: Karen Malone, Vice President of Meeting Services & Sales at HIMSS joins Bill to discuss the planning for HIMSS21 which is being held from 9-13 August in Las Vegas. Attend the can’t miss health information and technology event of the year. Connect with changemakers as we build our future. HIMSS21 programming offers outcomes-focused, best practices education, unrivaled networking and continuing education. What are the safety protocols this year? What will people find when they get to Vegas? What are the hot topics? Who are the keynote speakers? There's only one way to find out.
June 2, 2021
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Newsday – Security Events, HCA/Google, and Waiting Room of the Future

June 1, 2021: It’s Newsday with Drex DeFord and Bill. 50% of US adults are now fully vaccinated. HIMSS 21 are preparing for their Vegas conference. Data centers around the world are concerned with a remote code vulnerability in a widely used VMware product. The Scripps Health website remains down more than two weeks after a malware attack. Google and HCA have struck a deal to develop tools to improve medical care, as privacy concerns arise. And COVID-19 accelerated changes to all aspects of the waiting room, including whether to have one at all.Key Points:Who would have imagined that the concept of blockchain, which seemed to have so many good possibilities, turned out to be the thing that allows ransomware to happen [00:13:40] Adopt zero trust [00:22:15] There's no shortage of places for humans to make a mistake that can result in a breach [00:33:16] Healthcare is all about building things that are better for patients and families. And doing it in the cloud is really the only way to do it. [00:38:34]Time is running out for waiting rooms [00:41:00] 3xDrexStories:Vulnerability in VMware product has severity rating of 9.8 out of 10 - arsTechnicaScripps Health Malware Attack Could Cost Lives - Cyber Security HubGoogle Strikes Deal With Hospital Chain to Develop Healthcare Algorithms - Wall Street JournalHow Covid-19 Is Helping to Change the Doctor’s Waiting Room - Wall Street JournalFBI Alert: Conti Ransomware Attacks Targeting U.S. Healthcare Networks - Healthcare InnovationGoogle Researchers Discover A New Variant of Rowhammer Attack - The Hacker News
June 1, 2021
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A Foundation for Customer Success with Kris Nessa from Dell Medical School

May 28, 2021: What are consumers looking for from health systems today and how has it evolved from what it was just a few years ago? Kris Nessa is the Enterprise Director Customer Success at Dell Medical School at The University of Texas at Austin. They help provide enterprise wide innovative success for their customers where technology, information, operations and business intersect. Their mission is to advance the care and health of communities and patients globally. What is the internal customer experiencing in healthcare today? What technologies, regulations and business operations are impacting patient care the most? What can data deliver to the existing care provider team to advance the experience on that side of the equation? And what skills do you need in your team to develop an innovative culture amongst your staff?Key Points:Driving customer success is like being a translator. Being able to understand what it is we're trying to do from a business standpoint, understand the clinical workflow and then be able to design and translate back into it.No matter what you do in healthcare, you always have to look over your shoulder and go, is this within the framework of what we're supposed to be doing?Everything that's happened this past year has really shaken all of us up. As an industry, it has made us reevaluate a lot, especially for our internal customers.Dell Medical School at The University of Texas at Austin
May 28, 2021
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Showcasing Healthcare Transformation with Advanced Technologies with World Wide Technology and Intel

May 26, 2021: Microsoft and Intel engaged World Wide Technology to develop a hybrid cloud solution to demonstrate the power of Azure Stack Edge Pro's edge compute and AI technology. Dr. Sanaz Cordes and Dr. Eric Quiñones from World Wide Technology and Chris Gough from Intel are here to talk about this advanced technology that is transforming healthcare. The locus of care is shifting to remote venues and really into the home. What kinds of challenges does this bring to health IT organizations? What are some of the use cases that are moving to the home? And how big is the need for real time data and real time interaction? Many health organizations are stuck on the challenge of compliance, privacy, latency and getting the right data into the hands of physicians without overwhelming them. How does a solution like this address these challenges? Key Points:Typically care has been episodic and reactive. There’s now a need to change the mindset and the philosophy to really shift the way health systems think about care. [00:02:49] The Moving Health Home initiative is really driving and lobbying to make permanent changes to the home care health reimbursement policies. [00:07:40] The AAMC noted shortages of between 21,000 to 55,000 primary care physicians last year [00:20:45] World Wide Technology collaborated with Washington University School of Medicine in St. Louis to utilize machine learning and develop methods to predict radiation treatments for patients with cancer [00:23:13] There’s still a reticence by some physicians to adopt machine learning. How do physicians view the use of this technology and what can we do to take it forward? [00:28:10] World Wide Technology
May 26, 2021
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Newsday – Implantables, Conference Vaccine Policies and Prior Authorizations with Mark Weisman

May 24, 2021: Mark Weisman, CMIO at TidalHealth System joins Bill for the news today. Researchers at Columbia University have developed a microscopic implantable chip for physiological monitoring. HIMSS and HLTH require proof of COVID vaccination. Ascension's technology business is laying off 651 employees. A new legislation in Congress requires Medicare Advantage plans to create an electronic prior authorization process, targeting a major source of administrative burden for providers. What’s next? What are we driving toward? ONC launched a new project called “Health Interoperability Outcomes 2030.” Telehealth has undergone a radical transformation during the course of the COVID-19 pandemic. The potential for overutilization and its financial costs is a long-term concern for all insurers. Key Points:Scripps Health ransomware situation is still going and it’s really bad [00:04:35] It just HAS to get to the point where the use case has greater value than the risk of privacy [00:10:20] The HIMSS health passport [00:12:20] Getting the longitudinal patient record into the hands of the care provider at the point of care has always been a challenge [00:30:55] The interoperability pain points that clinicians experience [00:42:15] We have a discrete data problem [00:43:27]TidalHealth SystemStories:Tiny Implantable Ultrasound Chip for Physiological Monitoring - MedgadgetHIMSS21 and HLTH to Require Proof of COVID Vaccination at Upcoming In-Person Events - Healthcare It TodayTaking a stand on vaccines at HLTH 2021 - Digital HLTH blogAscension's technology business to lay off 651 employees - BeckersHealth Interoperability Outcomes 2030 - healthIT.govHouse bill mandates Medicare Advantage plans adopt electronic prior authorization - Fierce HealthcareTelehealth reimbursement parity spurs insurer concerns of overutilization - Healthcare Finance NewsAmazon in talks to launch at-home medical testing service, says Insider - Healthcare IT News
May 24, 2021
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Recovering CIOs Discuss the State of Health IT

May 21, 2021: Bill Russell has a candid conversation with Bill Spooner, retired CIO, long term member of the CHIME Opioid Task Force and Founding Advisor at Huntzinger Advisors. They go deep! Bill discusses his 35 years at Sharp. What were the greatest cyber threats back then? What was the level of telehealth adoption compared to what it is now? So many waivers and additional reimbursement opportunities emerged during the pandemic. Should we be worrying that we'll never get healthcare costs under control again? What is the concept of digital thrust? Quantum computing has the potential to upset even the most sophisticated cybersecurity strategies we're putting in place. It also gives us the ability to do research at a level we've never even considered before. Where is all this taking us? What will healthcare look like for the patient 10 years from now?Key Points:It’s one thing to say you're using NIST and another to actually rigorously follow it and be evaluated in terms of how airtight your security program is [00:07:40]When you hear an organization say the CEO doesn't like to have to use two factor authentication so we turned it off for them. That's just the wrong approach. We have to have teeth in our cybersecurity programs. [00:08:15] What will the long term impact of COVID be on healthcare? [00:19:10]What should health IT focus on to drive down the cost of healthcare for their community? [00:21:45]We used to talk about getting from reactive analytics to predictive models for analytics. Now we're getting into real-time predictive models for analytics. [00:28:20] Huntzinger Advisors
May 21, 2021
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Next in Health IT with Andrew Rosenberg, M.D.

May 19, 2021: In healthcare, a significant portion of the workforce have to be on site. How do leaders of today support and manage flexible, hybrid and remote work? Our guest today is  Andrew Rosenberg, CIO at Michigan Medicine who shares his insights on virtual care, 21st Century Cures, innovation, information blocking, telehealth and the cloud. How do we take the lessons of virtual care and continue to really shift the paradigm, not just with care at home, but how do we improve capacity in our tertiary hospitals and improve patient engagement in clinics? Are we at a point now where technology is driving the business strategy? Or are we still at a point where technology serves the business strategy and therefore the business strategy dictates the technology? What about application modernization and how it relates to cybersecurity and business continuity? Have we entered a new era in our cyber journey? And do you build your own technology products or buy them from vendors? There's a reason for both.Key Points:As a moderator it's essentially impossible via Zoom or Teams to spark a fun and educational debate versus doing it in person [00:04:20]Ambulatory care always had a relatively low volume of virtual visits. The peak in 2020 was 70-80% being virtual but it’s gone back down to 20%. [00:29:03]Patients love telehealth. They don't have to drive and wait around to be literally seen for two minutes. [00:35:05]It's not about information blocking. It’s about interoperability and availability. [00:37:25]The typical person does not understand the depth of their medical data. They seek a trusted professional to help them. [00:38:45]The pursuit of healthcare is constantly trying to shift from things that we deem as inefficient to more patient centric, more humane and less expensive [00:25:20]Michigan Medicine
May 19, 2021
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Newsday: Doing Hybrid Work Right, Commercial Telehealth Plays and Cyber Update

May 17, 2021: Sue Schade from StarBridge Advisors joins Bill for the news. What does work look like in the post pandemic era? What mix of work from home and office time is right? A Finland cyber breach leads to the leaking of thousands of mental health records. An attack on a company is scary. An attack on individuals? That’s downright terrifying. Boost Mobile is helping with health equity by offering telehealth, the State of Ohio offers a chance to win a million dollars if you’re vaccinated and AHIMA releases their public policy statement on telehealth.Key Points:In terms of remote work, what is the balance between what the organization needs and what the employee needs? [00:14:40]IT teams are part of the extended care team [00:18:40] The hybrid workplace probably won't last [00:07:05] Patient centered interoperability [00:31:05] The issue of state lines [00:34:30] Sue Schade blogStories:The hybrid workplace probably won’t last - Boston GlobeHow to Do Hybrid Right - Harvard Business ReviewWhat Mix of WFH and Office Time Is Right for You? - Harvard Business Review Boost Mobile’s Unlimited Plus plan now offers telemedicine - Mobi Health NewsWalmart Deal Shows Expansion in Telehealth, New Front With Amazon - Wall Street JournalThey Told Their Therapists Everything. Hackers Leaked It All - WiredAHIMA Public Policy Statement on Telehealth6 Leadership Paradoxes for the Post-Pandemic Era - Harvard Business Review 
May 17, 2021
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Embracing the Future of Healthcare with CIO Sarah Richardson

May 14, 2021: What happens if you can't afford healthcare? If the pandemic did nothing else, it really uncovered the need for true empathy, to be present, to listen, to communicate and to understand what people's individual circumstances are. It put a greater focus on the advocacy of helping people to truly be healthy. Sarah Richardson, CIO for Tivity Health talks about her new role and how she is transforming the organization from a healthcare services provider to a platform engagement and high-performing software development shop. There’s a TON of money flowing into health tech. 15.3 billion in 2020. Where is the potential for that money to have the greatest impact in healthcare? How will cybersecurity, analytics, AI and automation change over the next 12 months? And which area needs the most attention right now?Key Points:I'm a big fan of create your own outcomes. Create your own destiny. Reinvention is something we are responsible for personally. Sometimes you find it, sometimes it finds you but either way you put it out there in the universe. [00:17:25] How are we accelerating digital engagement and digital health? [00:25:00] The pandemic changed behaviors in a lot of  ways. Our personal behaviors but specifically clinicians behaviors and patients' behaviors. [00:33:05] Cybersecurity has had 41 billion dollars worth of investments in the past decade. Digital health has had 53 billion. But data intelligence has had over 79 billion. [00:38:15] Tivity Health 
May 14, 2021
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Establishing an AI Maturity Framework with Trace3

May 12, 2021: AI is what’s going to separate healthcare organizations in the next 5 to 10 years. If you're leveraging data in a meaningful way then you're going to make a much larger impact. Matt Fornito, Head of Artificial Intelligence at Trace3 is breaking the innovation curve by educating and leading with game-changing technologies and systems. What can be done to make doctors, nurses and healthcare workers lives easier and how do we improve patient care in the process? Augmentation through AI will reduce costs, reduce the number of treatments and get patients in and out the door, faster and happier. How do you set up an organization for success in AI? What core technologies do you need to have in place? Is there governance to help suss out bias and ethical issues? Who are the key players that have taken the lead in the AI technology space? Key Points:Industrial organizational psychology [00:04:15] A CIO is less about technology and more about change management. Really moving an organization from point A to point B. [00:04:30] Is there a business problem? And is there data that can help answer that business problem? If that's the case, then AI can help solve it. [00:06:00] There’s 3 main types of use cases - prediction, classification and clusters [00:08:40] In all the analyses I've seen and done the value of every dollar invested in AI is conservatively 5 to 10 X and up to 30 X for every dollar spent [00:18:35] Trace3
May 12, 2021
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Newsday – A View of Health IT from Capitol Hill

May 10, 2021: Mari Savickis, Vice President, Public Policy at CHIME joins Bill for the news today to discuss the hot topics of telehealth, interoperability and cybersecurity. Telehealth is video visits, video consults and remote patient monitoring. Each one has its use cases. Each one has its application. It raises the questions of access and equity but also what kind of pricing models need to be looked at? What is the regulatory future for telehealth? There are interoperability issues that are systemic to our overall healthcare system. How do we maintain high quality and value with fee for service? Which health systems business models should we be looking at to replicate? And is cybersecurity considered a national threat? What role should the federal government play? Key Points:We need some sort of federal cyber rescue plan [00:09:05] There’s a lot of different views on what the future of telehealth should be [00:24:55] Medicare technology services can help with inequity in digital health [00:31:00] These are issues that are systemic to our overall healthcare system [00:37:12]Stories:They Told Their Therapists Everything. Hackers Leaked It All - WIREDHealth Sector Cybersecurity Coordination Center (HC3) - HHS.govHHS Cybersecurity Program - China’s 14th Five-Year Plan and the Healthcare and Public Health Sector
May 10, 2021
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How Far We've Come: 400 Episodes and a Look Back at Healthcare IT

May 7, 2021: Today is a very special episode. It’s our 400th show. How far have we come in healthcare IT over the last three and a half years? Tess Kellogg, Director of Marketing at This Week in Health IT joins Bill to celebrate the insights of our incredible community of contributors including David Bensema on telehealth, Dale Sanders on architecture, David Chou on ransomware, Tressa Springmann on Apple Health, David Muntz on handling talent shortage in IT and Ed Marx on life, death and everything in between. You’ll also get a behind the scenes look at building up a podcast from 28 downloads to over 250,000 in one year alone. What were the conversations in 2018, 2019 and 2020? The pandemic was tragic in so many ways. And yet for healthcare it seemed like it shocked the system in a way that it needed to. The healthcare industry has achieved things over the past 12 months that were never thought possible. Key Points:There’s no way the average American can understand pricing and what they're getting themselves into when they walk into the hospital [00:17:25] 2018 will be known as the high water mark for reimbursement for healthcare [00:22:10] 2019 was “Grow to Greatness” [00:22:24] 2020 was all about clear focus which led to digital transformation [00:32:30] What the pandemic really catalyzed in healthcare was external pressure [00:37:50] 2021 is about 21st Century Cures, information blocking, AI and machine learning [00:40:50] 
May 7, 2021
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Sustaining Progress at Hospital for Special Surgery with Jamie Nelson, CIO

May 5, 2021: Today is a follow-up conversation from the Hospital for Special Surgery Field Report we did during the 2020 COVID series. Jamie Nelson, Senior VP and CIO shares how this orthopedic specialty location flipped their services to look after COVID patients. How do you transition your EHR to accommodate a drastic change like that? There are huge challenges to being a CIO at the best of times. How do you ensure that everyone on your team stays on the same page during a crisis? What practices can you put in place to keep everyone engaged? What are HSS’s 2021 strategies for automation, analytics, cloud adoption and interoperability? And what’s that exciting new building project that they’re working on?Key Points:We had a very small level of interest in telehealth in orthopedics. It increased by 2000% in 2020. It was absolutely crazy overnight [00:11:15] Everything we had to do to care for our COVID patients required some sort of sophisticated IT built underneath it [00:14:30] The ability to be a part of the solution, during a tough year of COVID was very, very meaningful [00:19:45] HSS just implemented FDA approved digital pathology in February 2021. We are the first in the country doing this. [00:30:40] We are still riding on the telehealth COVID reimbursement wave [00:42:25] Hospital for Special Surgery
May 5, 2021
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Newsday – Outrage with Medical Record sharing, Patient Matching and Opposing views of Patient ID

May 3, 2021: It’s Newsday with Bill and Ed Ricks, CEO, Director of Healthcare at Sirius. EHR giant Cerner will provide life insurers access to 54 million patient records via MIB. Is this reciprocated to the patients? Will they get access to their own information too? Teladoc Quarter 1 revenue more than doubles. How are health systems integrating telehealth today? Where are they plugging it in? How are they pushing it forward? Henry Ford Health System launches a competition to tackle health disparities. And the results are in … nurses are very unhappy with EHR usability. How can we ensure that nurses are being represented in the EHR build so that it serves them better as a group? To get to the 80% vaccination rate poses a huge marketing challenge for healthcare and is patient-matching still a problem or have we solved this?Key Points:Health systems own patient records. Should we have joint custody? [00:12:05]Henry Ford Health System is seeking out new ways to address the digital divide [00:24:00] The overarching strategy in healthcare is that we're just trying to solve problems with solutions, not technology. It sometimes takes a lot of technology to make those things happen but the hospitals, the clinicians and the patients shouldn't have to think about that. [00:02:16] EHR usability is so important. Data is even more important. The EHR can lead to adverse events. That's a nice way of saying the EHR can kill people. [00:33:50]Stories:Cerner will provide life insurers access to 54M+ patient records via MIB - Healthcare IT NewsTeladoc Q1 revenue more than doubles to $454M as telehealth visits continue to climb - Fierce HealthcareHenry Ford Health System Launches Competition to Tackle Disparities - Modern healthcareElectronic Health Record Usability Associations With Nurse and Patient Outcomes in Hospitals - Medical Care JournalIs Your Organization Making Avoidable Patient-Matching Errors? - Healthcare InnovationInsights From a Decade of Malpractice Claims - Fierce HealthcareExperts say CMS is still committed to price transparency after proposal to pull MA requirementsBiden Won’t Pull Plug Price Transparency Experts Say - Modern Healthcare
May 3, 2021
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Building Health Communities with Reid Stephen CIO of St Luke’s

April 30, 2021: The CIO role is getting bigger and more encompassing. What are the loudest drivers that set your agenda as a leader today? How do you prioritise what you're going to do each week? Reid Stephen, VP, CIO for St. Luke's discusses the difference between urban and rural digital strategies and what it takes to have a high functioning team. What are the key learnings as we move through the pandemic? What interesting partnerships has St. Luke's embarked on? Is the Microsoft and Nuance partnership on the exam room of the future good for healthcare? What sign posts show that you have the right culture? And for people early on in their career, what prepares them to be a good CIO?Key Points:Technical skills are much easier to grow and develop in people than the soft skills [00:12:35]The three Cs of design disease [00:23:55] I think any CIO should be actively curating and cultivating a rolodex of peers that they can bounce ideas off of and share best practices [00:37:25] How do you ensure you’re addressing business priorities, IT priorities and experience priorities all at once? [00:27:50] Microsoft and Nuance partner on the exam room of the future [00:37:55] St. Luke's
April 30, 2021
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Advancing Hillrom’s Digital Vision, a Discussion with John Groetelaars, CEO

April 28, 2021: Digital enhances all aspects of care, extends the reach of health systems and enables new care paradigms. During the pandemic we saw the beginning of a move to more convenient environments like the home or retail. John Groetelaars, CEO discusses Hillrom’s role in advancing connected care from the doctor's office to the hospital to the home plus their digital vision for 2021 and beyond. What’s it like to be a leader of a global organization during a pandemic and time of significant cultural change? How do you keep your manufacturing staff safe? How do you maintain culture with your remote office staff? How do you reduce clinical staff burnout? How does Hillrom identify areas of inequity to ensure that all voices are heard? How are they thinking about a return to the office post pandemic? And as a global company, how will Hillrom continue to innovate in the traditional and emerging digital space moving forward?Key Points:How much density do CIO’s need in their wireless network for their care settings? When you start counting the number of IP devices, it’s through the roof. [00:04:45] Hillrom’s portfolio has 1.3 million devices that are connectable to the ecosystem including acute care, med surge, ICU, the OR, primary care, cardiology, vision care and respiratory care [00:05:30] You need to understand what it’s like to be in the shoes of doctors, nurses and caregivers. Really understand their workflow so that you can improve it without being disruptive to them. [00:12:27] Hillrom tells all of their employees that diversity, inclusion and belonging is a non-negotiable [00:17:05] REACH stands for representation, education, awareness, community and Hillrom [00:18:00] Hillrom 
April 28, 2021
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Newsday – Building the EHR for Nurses and a Home-Spital in the Future

April 26, 2021: It’s Newsday with Dr. Justin Collier, Chief Healthcare Advisor for World Wide Technology. What’s the difference between working for a consulting organization versus being at a health system for a decade? In a new study nurses give EHR usability an 'F'. They want more time at the bedside with patients. That’s why they went into healthcare. What mistakes do health systems make that lead to nurses feeling frustrated? Surgery techniques are changing and improving all the time. Home care is on the rise. What will the Home-spital of 2030 be like? AI and machine learning are fast becoming part of the virtual care team. You can learn about conditions you have or things that are impacting your wellness in an automated way that still feels warm and human. It’s the end of April. Vaccines are out there. Is your life getting closer to what it was pre-pandemic? Or are we still a little ways out? Plus 3M launches new social determinants of health platform. Key Points:EHR usability can be a source of frustration for physicians but less is known about perceived usability among nurses [00:06:30] Nurses are rockstars. They deliver care, juggle the complexities of managing family and care team expectations and quarterback the patient experience while subsequently spending the lion's share of the time in the EHR. [00:11:00] GPU acceleration for virtual desktops [00:14:15] You can't have EHR lag. It's death to the experience of anyone that is using the system. [00:20:07] The fourth industrial revolution will ensure that humans live longer and healthier lives [00:23:35] Hospitals of the future will become more like NASCAR pit stops rather than inescapable black holes [00:23:40] World Wide Technology - Join the ATC Ecosystem Stories:Nurses give EHR usability an 'F' in new study - Healthcare IT NewsHealthcare in 2030: goodbye hospital, hello Home-spital - medium.com3M launches new social determinants of health platform - Healthcare It NewsGeisinger lowers click rate on phishing emails by more than 50% - Healthare IT NewsFour Ways Today’s Teams Are Making Us Lonely - Insead KnowledgeGoogle employee group urges Congress to strengthen whistleblower protections for AI researchers - Venture BeatVA will halt EHR rollout at second site until after strategic review - Healthcare IT News
April 26, 2021
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Making the EHR Transition with Andrew Cooper

April 23, 2021: What’s the difference between IT in banking and IT in healthcare? Meet Andrew Cooper, Executive Director of IT for NCH Healthcare System who shares how he went from a financial career to his current position. His number one project is moving the EHR from Cerner to Epic. It can be hard. It can be painful but it will set you up for long-term success. What is the challenge of trying to stay as true to foundation as possible? Or do you need to try and customize all the time? What is the key to putting together the best team to ensure a successful project? How do you keep your staff trained and engaged?Key Points:There's a case to be made that you should be able to run a hospital with as close to a standard build as possible [00:14:30]  If we can't share information freely in the community and with other healthcare organizations then there’s no point in doing the EHR [00:22:25] We’re doing the conversion with a full enterprise archival platform. All of our legacy systems will move into that. [00:24:09] The list of requests we got during COVID was so long but my team was able to come up with something to support every single request [00:32:20] We were paralyzed during COVID and had to custom build everything because we had customized our environment so much [00:36:00] NCH Healthcare System
April 23, 2021
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Fostering Innovation with UT Austin CIO Aaron Miri

April 21, 2021: What does CIO of Healthcare actually mean these days? A lot of companies have gone through a metamorphosis which means they’re not just looking for a CIO that understands informatics, workflow, systems and architecture. They need a leader who also understands business. Who understands strategy. Who understands innovation and collaboration. Who understands where things are going and how marketing, the patient experience and digital tools all play into it. Aaron Miri, CIO for Dell Medical School and UT Health Austin breaks down what it takes to be a next generation CIO. What is UT Health’s model for innovation? What is their remote patient monitoring strategy? How do they address tech debt? What is their approach to interpretability? And what will digital healthcare look like in the future? Key Points:CIOs have branched out to operations, innovation, information, collaboration and revenue service lines [00:04:07] If you don't have a passion for healthcare it will absolutely consume you [00:12:25] There’s a lot of discussion around vaccination health inequities. How do you get it to the homeless, those who are disenfranchised or even those in rural areas? [00:13:55] UT Health’s mantra is “What starts here changes the world” [00:25:29] Dell Medical School and UT Health Austin 
April 21, 2021
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Newsday – Drex joins to Discuss Conferences, Price Transparency and White House IT Priorities

April 19, 2021: It’s Newsday with Drex DeFord and Bill. We’ve got a long way to go in healthcare. We are not consumer based just yet. How do we get better? What can we adjust? The virtual CHIME conference was last week. What were the key learnings? How did big tech fit in? And what is the future of conferences? Is it too soon for in-person? Did the FBI really nuke web shells from hacked Exchange Servers without telling the owners? CMS issues new guidance to enforce price transparency rule. Moral of the story? Don't hide your pricing from search engines. Data privacy is becoming more and more acute within healthcare. Consumers want to know, what are you doing with my data? Who's using it? Plus Biden outline's health IT funding priorities for 20222.Key Points:We have a long, long way to go in healthcare before we are the experience makers that we really want to be [00:09:50] Kaiser Health News study says we will end up with 60-70% of the population getting vaccinated [00:17:55] “Casino Healthcare” book by Dan Munro [00:23:18] The government needs to think about cybersecurity like they do national defense [00:42:20] Mayo Clinic launches 2 new companies [00:43:47] Stories:Microsoft Makes Big Bet on Health-Care AI Technology With Nuance - BloombergGoogle is exploring a health record tool for patients - STATBiden outlines health IT funding priorities - Healthcare IT NewsCovid Vaccine Hesitancy Drops Among All Americans, New Survey Shows - Kaiser Health NewsFBI nuked web shells from hacked Exchange Servers without telling ownersCMS issues new guidance to enforce price transparency rule - Modern HealthcareMayo Clinic launches 2 new companies to use patient data and AI to advance early disease detection - FierceSixty Week Delay on Router Orders Shows Scale of Chip Crisis - BloombergProviders Data Sharing Ventures try to make Patient Data more Useful to Keep it Safe - Modern Healthcare
April 19, 2021
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A Discussion with Kevin Manemann from Providence on Tech in Healthcare

April 16, 2021: The patient experience changed dramatically during COVID. Workflows had to adjust and change as part of that. We asked Kevin Manemann, Chief Executive Southern California at Providence, what expectations do patients now have? What are the most impactful steps you can take to meet those expectations? What home care technologies are emerging as critical? Can we sustain telehealth? Has the covered lives business grown for Providence? What does a CIN look like in Southern California? What are the technologies, the communication platforms and the data that you need to bring together? How do you move seamlessly from multiple EMR platforms to just one? What is the complexity of delivering on bundled payments and what are some of the strategies to approach that? Plus learn more about Providence St. Joseph Health’s “Own It” program and how it has impacted the organization.Key Points:When COVID hit, within 2 weeks we had 8,000 providers set up on telehealth [00:04:15] Have we finally gotten rid of clipboards? [00:06:21] About 20 to 30% of care that is provided is unnecessary [00:11:50] Text technology adds to a seamless patient experience [00:20:15] What value will 21st Century Cures create for patients and providers? [00:25:20] If we could monitor diabetic patients and intervene in the moments of concern, more times than not you could figure out what to do without them having to come into the emergency room [00:26:32] The administration that we have now really needs to put pressure on EMR vendors to open up [00:35:00] Providence
April 16, 2021
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The Confluence of Digital, Marketing and Health IT with Mona Baset of SCL Health

April 14, 2021: Marketing is an ever evolving discipline in healthcare. Technology and digital changed things dramatically. Mona Baset, Vice President, Digital Services for SCL Health breaks down brand management, analytics, operations, consumer journey mapping and more. There’s lots of cool digital tools out there ... Epic, MyChart, Salesforce, chatbots, automated SMS’s. How do we navigate them? And  how can we bring them together to create a seamless consumer experience? If you could wave a magic wand for your customers, what would you do? Also what’s it like to step into a role at a new organization? How do you map out your first 6-12 months? How do you build your team? How do you establish a good working culture? And how do you maintain it?Key Points:Digital has given marketers a way to understand and personalize consumers so that they can provide really relevant experiences [00:05:25] The consumer mindset has been slow to evolve in healthcare. The pandemic really accelerated it. [00:07:40] Is this marketing idea going to get us big consumer impact and big patient impact? [00:16:21] The consumer experience can’t feel like they're moving across 3 or 4 different systems. It's got to feel cohesive. [00:24:04] I don't know if the word contactless ever really existed prior to the pandemic [00:38:30] SCL Health 
April 14, 2021
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Newsday – Leveraging Tech to Care for Patients, Staff, and Under Reached Populations

April 12, 2021: The US has the best healthcare in the world in terms of doctors, hospitals and pharmaceutical and medical device companies but certainly not the best outcomes. 30 million Americans do not have any insurance. Anne Weiler joins Bill to discuss US medical costs, Haven, remote work, work-life balance, cybersecurity, equities and the JP Morgan Chase Annual Report. Banks are facing competitive threats from Fintech, startups and other digital companies.­­­ Will the same thing happen in healthcare? Will providers trying to hire doctors not be able to get them because they've all gone to alternative companies with a better quality of life? What about the amount of time and money the healthcare industry spends on the EHR? No other industry does that. How can we shift the focus to the patient, the community and efficiency? Is remote working making us more healthy or less healthy? Are we paying enough attention to women's health? Is Femtech the next big thing? Can we build the financial models to support the large and diverse population that is female startups? Key Points:I got into healthcare because I saw inefficiencies and things that could be so much better for patients [00:05:30] Think of the infrastructure to build a hospital and all the tech that goes into it. All of those devices that are connected can potentially be security risks. [00:06:17]30 million Americans do not have any insurance [00:13:35] Obesity, high blood pressure, asthma, diabetes and other conditions are rampant; and costs are far too high with little transparency into their calculation [00:13:38] What are the weaknesses of the virtual world? [00:26:30] “Invisible Women: Exposing Data Bias in a World Designed for Men” Book by Caroline Criado-Perez [00:32:50] Stories:JP Morgan Chase & Co. Annual Report 2020 - Chairman & CEO Jamie Dimon Letter to ShareholdersThe Billionaire Who Controls Your Medical Records - ForbesIs ‘Femtech’ the Next Big Thing in Health Care? - NY TimesWhy Modern Medicine Keeps Overlooking Menopause - NY TimesWhy More Startups And VCs Are Finally Pursuing the Menopause Market: ‘$600B Is Not ‘Niche’’ - Crunchbase
April 12, 2021
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Putting the Patient and Clinician at the Center of the Dental Experience

April 9, 2021: How does technology work in the dental world? Join David Baker, CIO for Pacific Dental on their Epic Wisdom journey.  IT is no longer in the background or in the ivory tower putting stuff together and pumping it out. It's the opposite. It's a field with teams working out what will make our lives easier, our workflows more efficient and then designing and building those solutions. In dental there’s a lot of different devices than you would have in a medical setting. How do you work with Epic to build the integrations, device players and partners into the system? What about scheduling? Do you use AI? How do you keep things contactless? What about interoperability? How do you free the data? How do you keep a high level of consumer centric thinking in your innovation? And how do you maintain company culture during a pandemic?Key Points:One of the legacy areas of technology that we knew we had to implement was a practice management system replacement. A thankless task but essential. [00:06:05] User experience integration is very manual and very average. So we went through a huge analysis on what systems could we move to? [00:07:00]We firmly believe in what we call the mouth body connection or systemic health [00:08:10] CLM - career limiting move [00:19:10]The bat cave for IT is now called Innovation Test Kitchen [00:21:25] You’ve got to find leaders with the right mindset [00:39:16] Pacific Dental 
April 9, 2021
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Transforming Digital Health in a Post-Pandemic World with the CEO of Xealth

April 7, 2021: It's been a wild year for digital health. How has the pandemic influenced this space? It's hard to imagine a one size fits all for addressing patient care. That’s where Xealth comes in. It’s a digital prescription platform that lets clinicians prescribe digital health tools to patients. Think of it like the SureScripts of digital health. Today their CEO Mike McSherry joins us. What is Xealth doing for payers and providers? How are digital tools impacting patients in terms of quality and experience? Have the demands from consumers changed over the last year? How will health systems start to differentiate based on new sets of digital tools that are in play and being developed? Can hospital systems afford to invest in a digital health feature or can they afford not to? And what will the healthcare consumer experience be in 2025?Key Points:One explosion in digital health was around virtual care for certain disease states. Diabetes management, behavioral health and hypertension remote patient monitoring increased exponentially. [00:03:55] The Teladoc Livongo merger is a sign of the rise of digital health and app based care management [00:04:10] Consumer expectations in healthcare are currently at an analog experience level [00:14:35] Healthcare is at the opposite end of the consumer experience spectrum. It needs to solve that magical middle and then bookend it to create a seamless consumer friendly care experience. [00:16:20] Parking is one of the biggest complaints of going into a health system [00:17:25] At the end of the day, convenience always wins [00:42:05] Xealth 
April 7, 2021
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Newsday – Swapping Vaccine Stories, Interim CIO, and Managers Adapting to Hybrid Work

April 5, 2021: Sue Schade from StarBridge Advisors joins Bill to discuss hybrid work trends, her new role as interim CIO at Boston Children’s and information blocking. They also exchange vaccination stories. The rollout got off to a rough start but the US is now hitting 3 million vaccine doses a day. Have you had your jab yet? How are airlines, concert venues and sporting venues going to use the vaccination data? Microsoft released their findings from one year of remote work. Connectedness went from 93% to 71%. Citigroup CEO calls for Zoom-free Fridays, to ensure a better work-life balance. Kaufman Hall found that  39% of hospitals will have negative operating margins this year. And Amazon Care is here and it will disrupt so don’t run from it. Embrace it. And figure out where you are going to play in it.Key Points:Employees need managers to focus on the basics first, like work-life balance and prioritization, before we start doing fun things like virtual happy hours [00:19:55] Instead of Summer Fridays it’s now Zoom-free Fridays [00:24:35] If your team didn't have connectedness before you went virtual, you definitely don't have it today [00:28:30]The HHS' information blocking rule goes into effect Monday [00:30:35] One issue as a leader is that when you say yes to something, you're saying no to something else. But when you say yes to everything, you're saying no to effectiveness. [00:40:35] Stories:Mass-Vaccination Sites — An Essential Innovation to Curb the Covid-19 Pandemic | NEJM Microsoft releases findings and considerations from one year of remote work in Work Trend IndexEmployee engagement drivers are shifting thanks to hybrid work - HRDCiti Group CEO calls for Zoom free Fridays to promote better work-life balance - BenzingaBeing “complaint proof” on information blocking won’t be easy for providers, vendors - Med City NewsNegative operating margins likely for 39% of hospitals this year: Kaufman Hall - BeckersAmazon Care joins coalition to expand home care & 14 other health IT notes - Beckers
April 5, 2021
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Maximizing EHR Potential, MyChart, and Interoperability with Epic VP of Patient Experience

April 2, 2021: Patients relied heavily on virtual tools to connect with providers throughout the pandemic. A single click to a doctor is the holy grail. So is having access and control over your data. Our guest today is Sean Bina, VP of Access and Patient Experience for Epic. What role does MyChart play in this virtual care world? How is Epic working with the innovation community to optimise patient experience? What is their role in the vaccination effort? How has Epic been working with clients to streamline vaccine scheduling? What about interoperability? How can healthcare information be connected across health systems, retail pharmacies and statewide registries? Sean and Bill also dive deep into remote monitoring, telehealth, 21st Century Cures, MyChart Care Companion, Epic Health Research Network and the Vaccine Credential Initiative.Key Points:The hurdles for becoming a MyChart user are much fewer and easier to get over than ever before [00:07:40] In a study around remote monitoring  of their hypertensive patients, Oschner saw a 40% increase in the number of patients that were meeting their goals. That’s a huge reduction in readmissions. [00:13:20] As the FHIR standard continues to develop and grow it's becoming even easier for Epic to make connections to third parties and other vendors [00:17:35] Epic is helping to establish privacy standards to make sure the goal of 21st Century Cures is achieved [00:24:35] EpicMyChartMyChart Bedside Epic Health Research Network
April 2, 2021
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Scaling Software Solutions and Protecting Your Data with Rubrik Cloud

March 31, 2021: It's so important for health systems to get their cloud data management strategy right. The three big ticket gains are agility, access to new sets of tools and being able to redirect your IT staff to higher level items. Today Bill Gurling of Rubrik, Vik Nagjee from Sirius and Brian Farmintino and Chris Knapp from New Hanover Regional Medical Center discuss what makes Rubrik’s cloud based solution stand out from the crowd. Why is Rubrik different to most other cloud data management companies? How does their software protect health systems from ransomware? What do their automations look like? How does it work with the EHR? Key Points:New Hanover Regional Medical Center is now a division of Novant Health [00:03:30] Amazon Alexa was the start of our journey into the public cloud [00:07:20] When you start talking about data management, the first thing that comes up is creating a data governance strategy [00:12:35] Protecting the data is great but recoverability is super important [00:28:25] How do I build automation and orchestration into my entire workflow? [00:28:35] https://build.rubrik.comSirius Healthcare
March 31, 2021
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Newsday – An Update on CHIME, Transcarent, and What’s Next for VMware

March 29, 2021: Frank Nydam, the VP of Healthcare at VMware joins Bill for the news. The CHIME Spring Forum is coming up. Future Vision for Health & Care: What’s Coming Over the Horizon? Post-COVID Trends Shaping Healthcare. Putting Patient Experience at the Heart of Healthcare. What goes into the planning of virtual events like this? And what is the future of these kinds of conferences? What is all the hype around the concierge medicine startup Transcarent? How should health systems be preparing for the future of hospital at home? Have consumer habits changed enough that we're going to see a shift in how care is delivered post Covid? Microsoft did a study on people working remotely. Are they thriving or surviving? Big companies are wrestling with their hybrid work plans. Key Points:With Transcarent, Glen Tullman and General Catalyst’s Hemant Taneja are applying the Livongo playbook to the employer-sponsored healthcare system [00:14:05] The big winner of really moving forward is behavioral health and mental health via telehealth [00:25:55]A Microsoft study finds 41% of workers may quit this year. The big complaint is being overworked. [00:28:55] A mix of office and remote work brings new hurdles [00:32:35]The hybrid work model opens you up to a new diverse set of talent [00:33:15]Transcarent VMware 
March 29, 2021