Newsday – How Leaders Can Accommodate Teams and Patients In a Digital Future
December 13, 2021: Sue Schade from StarBridge Advisors joins Bill for the news. Around the world, millions of people are rethinking how they work and live and how to better balance the two. The Great Resignation has U.S. workers quitting their jobs in record numbers. Harvard Business Review looks at 5 new rules for leading a hybrid team. As leaders, we need to take a hard look in the mirror and use the shift to hybrid an opportunity to maintain a culture of excellence. Harvard also looks at 5 principles to improve the patient experience. Rule number one, remember that patients are consumers. While tech advances have created exceptional consumer experiences, providers should keep in mind that a holistic experience involves more than just applying technology.
Key Points:
00:00:00 – Intro
00:08:38 – Almost half of the world’s workers are considering quitting, according to a Microsoft corporation survey
00:13:00 – Managers who don’t evolve through this pandemic are really going to struggle to retain staff
00:15:00 – People want to know that the work they’re doing has purpose and meaning.
00:34:20 – The consumer experience is more than technology
Sue Schade blog: Developing next generation leaders (literally)
Stories:
