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Toni Land, MBA, BSN, CPXP Chief Patient Experience Officer

The Healthcare QualityCast

Toni Land, MBA, BSN, CPXP Chief Patient Experience Officer

January 21, 2020

Toni Land, MBA, BSN, CPXP Chief Patient Experience Officer

Here in episode #51, Toni opens our show with a great leadership mindset to respect the old, while you explore the new; Toni walks us through her career path going from bus driver to nursing, and into the world of patient experience; She shares with us a career dark moment connected with moving too fast on a project and committing a major project oversight; Toni highlights how she uses round table discussions to build stronger connections across the teams that she leads; She shares with us her professional aha moment to better discern what a situation looks like, sounds like and feels like; And Toni reveals her best career advice to get out of the boat, and you’ll see how she continues to apply that advice to challenge herself;…and this is exemplified perfectly because, since the time of our recording, Toni has moved forward in her career now serving in the position of Chief Experience Officer with Medical Center Health System.

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