Bright Spots in Healthcare

Bright Spots in Healthcare

Find a bright spot ... and clone it!

Latest From Series

How Consumer Data and Activation Will Drive Future Profitability in Healthcare

Leaders from Humana, ProMedica, Health Plan of San Mateo, Alliance of Community Health Plans and Insignia Health share case studies and best practices for leveraging health data to drive consumer activation, improve health outcomes and reduce costs. Topics include: Using AI, machine learning and language processing to drive more effective communication and activation Engaging providers in consumer activation and engagement Measuring ROI of data investments Utilizing social needs data to engage consumers in underserved communities
October 15, 2021

What’s Next in Behavioral Health – A Brighter Future for Mental Health Care

Panelists: Cara McNulty, President, Behavioral Health & EAP, CVS | Aetna Claire Neely, MD, FAAP, President & CEO, Institute for Clinical Systems Improvement   The mental health experience can be daunting and lonely with the stigma attached preventing many people from getting the care they need.  With the COVID-19 pandemic exacerbated mental health issues at an astonishing rate, the need for more accessible care has increased significantly.  This panel explores new approaches to reduce the stigma around mental health and make it easier for people to get the treatment they need. The discussion covers the collaborative care model of integrating mental and physical health as well as the components of a new care model being piloted in select CVS HealthHUB locations in partnership with Minute Clinic.   This Bright Spots in Healthcare episode is sponsored by Icario Icario is a health action platform that unites pioneering technology, data science, and behavioral insights to connect everyone to better health. Icario develops personalized healthcare experiences that move people to better health with every action while reducing member abrasion through the use of extrinsic and intrinsic motivations. Learn more at  
October 7, 2021

A Live Interview with Master Storyteller Cal Fussman

Drawing on his decades of interviewing some of the biggest names in sports, business, politics and pop culture, author and Esquire Writer-at-Large Cal Fussman shares how the power of storytelling can help hospitals and health plans make better connections with patients and members. 
October 1, 2021

Why Patient Engagement Doesn’t Work: Lessons Learned to Drive Consumer Empowerment

Experts from Mass General Hospital, Excellus BlueCross BlueShield, AvMed and Appnovation discuss bright spots in consumer engagement and how to reinvent your patient engagement strategies. Panelists:  Ana Eberhard, Vice President, Member Experience, AvMed Susie Hume, Director of Digital Strategy, Experience and Delivery at Excellus BCBS Susan Edgman-Levitan, PA, Executive Director of the John D. Stoeckle Center for Primary Care Innovation, Massachusetts General Hospital Steve Peretz, Director, Health Experience & Product Strategy, Appnovation   This episode is sponsored by Appnovation Appnovation is a global digital consultancy that combines strategy, user experience and design, technology and managed services to deliver human-centered digital experiences.   Their award-winning team creates standout digital experiences by collaborating with brands to understand the individual challenges and goals for every initiative.    With extensive experience throughout the Life Sciences industry, they work alongside providers and payers to provide the framework to define, execute, and validate digital concepts with their intended patient and caregiver audiences.   To find out more, visit them at 
September 24, 2021

How Payers and Providers Can Drive Better Health Literacy in Underserved Communities

How Payers and Providers Can Drive Better Health Literacy in Underserved Communities Dr. Lisa Fitzpatrick, CEO and Founder of Grapevine Health has dedicated her life to improving Health Literacy and diffusing the distrust around healthcare in our underserved communities. During this interview, Lisa shares strategies and tactics to help for payers and providers better address health literacy to reduce avoidable healthcare costs and inspire healthy behaviors ​ About Lisa Lisa Fitzpatrick, Founder and CEO Dr. Lisa is a medical doctor who has also worked at the Centers for Disease Control and Prevention. Her career has spanned research, clinical medicine, global health, community health education and patient advocacy. She recently served as the medical director for Washington DC’s Medicaid program. She is also a clinical professor and professorial lecturer for the George Washington University School of Medicine and Milken Institute School of Public Health. A member of the Aspen Institute Global Leadership Network, she was selected as a 2017 Aspen Institute Health Innovator Fellow. Dr. Lisa has a Masters in Public Health from the University of California-Berkeley School of Public Health and a Masters in Public Administration from the Harvard Kennedy School of Government.  
September 16, 2021

Dr. Talya Schwartz, President & CEO of MetroPlus Health Plan

Dr. Talya Schwartz, President & CEO of MetroPlus Health Plan joins Eric on the podcast!   Talya and Eric discuss overall strategy and approaches a CEO must consider and how to manage relations with both local municipalities and community--based organizations (CBOs). Talya shares specific examples around how to more effectively build roots within your community and how to implement successful incentive programs for the Medicaid population. Eric asks her about the “how tos” and “how local is local?” when health plans are revisiting their overall community-based strategy.   About Talya Schwartz Dr. Talya Schwartz was appointed President & CEO of MetroPlus Health Plan in 2019. During her tenure, MetroPlusHealth has achieved a 20% growth in membership, a five-star rating from New York State’s Consumer Guide, and an increase in overall net worth. Prior to her appointment, Dr. Schwartz served as the Chief Medical Officer at MetroPlusHealth She was a postdoctoral researcher at the University of Pennsylvania and served as a Fellow at the National Institutes of Health. Dr. Schwartz earned her medical degree from the Sackler School of Medicine, completed her residency in Pediatrics at (may-mon-i-dees) Maimonides Medical Center in Brooklyn, New York, and practiced at the Children’s National Medical Center in Washington, DC.     About MetroPlus Health Plan  MetroPlusHealth is the plan of choice for over 600,000 New Yorkers. It was recently ranked the #1 health plan among all 15 New York State Medicaid plans in overall quality. The health plan’s robust network of primary care doctors and specialists includes many independent community providers. Culturally sensitive, and fluent in more than 40 languages.   Interesting in extending your thought leadership, content market and networking? Consider partnering with Shared Purpose Connect, producers of the Bright Spots in Healthcare podcast. For information on how we can integrate your marketing goals into our programming, please contact Tony Flynn, head of business development & partnerships, at [email protected]   View our upcoming shows, and past guests and episodes, at
September 8, 2021

Bright Spots in Healthcare

Each week, we feature innovators in the healthcare industry to extract the strategies, tactics, and tools they utilize to generate extraordinary, positive outcomes. We highlight and breakdown these positive deviants, or "bright spots", so you can implement them in your organization.
View All Episodes


Eric Glazer

Eric Glazer

Executive Producer & Host

Eric Glazer is the founder and CEO of Shared Purpose Connect, the company that hosts and produces the Bright Spots in Healthcare podcast. He has over two decades of experience producing leading healthcare events and collaborative projects, launching new telehealth services, and running executive councils for the industry (i.e. Chief Medical Officer Council). Eric also leads Product Innovation and Client Experience for Teladoc Health (SPC is not affiliated or funded by Teladoc Health). Eric holds a BS and MBA in Health Care from Union College in Schenectady, New York.

You may also like

Top Health Podcasts. Delivered to Your Inbox and Eardrums.

Proudly supported by:

COVID, AI, and the Future of Medicine with Eric Topol Exploring lingering questions about COVID-19 with Eric Topol, the Founder and Director of the Scripps Research Translational Institute.