Health IT Podcasts

November 21, 2024: MariJo Rugh, VP and CIO of UCHealth, dives into the transformative technology and governance advancements at UCHealth. How does an organization foster a sense of teamwork when virtual nurses and bedside staff must work as one? What does it mean to empower patients through enhanced digital access? Rugh reveals the balancing act between efficiency and innovation, tackling tough questions about the challenges in implementing shared governance across diverse health systems. Key Points:06:04 Virtual Health Center and Community Connect13:47 Shared Governance and Cybersecurity20:35 AI and Future Technologies in Healthcare28:41 Work-Life Balance and Team Culture38:01 Advice for Aspiring Healthcare CIOs41:29 Speed Round and Closing RemarksSubscribe: This Week HealthTwitter: This Week HealthLinkedIn: Week HealthDonate: Alex’s Lemonade Stand: Foundation for Childhood Cancer

In this episode of The TRU Leader Podcast, special guest Bonnie Artman Fox tells us about her career journey from oncology nursing to becoming a licensed marriage and family therapist, emphasizing the importance of family dynamics in both addiction recovery and leadership. In her book, *How Did My Family Get in My Office?*, Bonnie explores how early life experiences shape professional behaviors, particularly for leaders with abrasive interpersonal skills. Her transition into leadership coaching highlights the value of self-awareness, linking family dynamics to workplace conflicts and illustrating how mentorship and therapy helped her grow emotionally and professionally. The book introduces the “4 R’s of resolution” framework, which focuses on acknowledging emotional wounds, taking responsibility for past behaviors, maintaining respect and boundaries in difficult relationships, and fostering continuous personal growth. Bonnie’s personal stories, along with real-world examples, show how self-awareness, emotional intelligence, and empathy can improve both leadership effectiveness and interpersonal dynamics. By managing polarities and understanding the impact of upbringing, leaders can foster healthier work environments, balancing candor and kindness in their interactions. Tune in today! For full show notes and links, visit  https://www.missinglogic.com/truleader If you found value in this episode, please subscribe and leave us a review on Apple Podcasts! SOCIAL MEDIA LINKS: https://www.linkedin.com/company/missinglogic-llc https://www.facebook.com/missinglogicLLC https://twitter.com/MissingLogicLLC   https://www.instagram.com/missinglogic_llc/

Laura Hilty has spent over 18 years working to improve the healthcare ecosystem, over 14 years of that in clinical research. She has held leadership roles spanning corporate strategy, M&A, product strategy, product management, and partnerships across stages from company start-up to scale, through Forte / Advarra and Epic. In this short discussion recorded at the Digital Health and AI Innovation Summit in Boston 2024, she explained a few tips companies can use to improve their product development.  Key points:  Collaboration and Deep Understanding: Startups must dive deep into understanding problems by engaging in extensive collaboration and interviewing diverse stakeholders. Conducting numerous conversations helps reveal recurring themes and deeper insights. Validation with Customers: Before advancing with a solution, startups should validate it with potential customers, ensuring they are willing to buy and clarifying how it fits into their workflows seamlessly. Active Listening and Detachment: Companies need to listen not just to respond but to truly understand customer pain points. This involves detaching from pre-conceived solutions and being open to honest, even critical, feedback. Balancing Customer Focus and Market Trends: While it’s crucial to address customer needs, startups must also maintain an external view to identify broader market trends and potential disruptions, avoiding tunnel vision on current customers. Learning from Failure: Product failure often stems from underestimating customer differences or lack of scalability. Proactively engaging with diverse customer types before development can prevent such issues. Challenges in Gathering Feedback: Many startups struggle to gather adequate feedback due to customer reluctance or limited outreach. Live conversations are more effective than surveys, and clarifying that feedback isn't tied to sales can improve engagement. Market Opportunities in Healthcare: There are unmet needs in system integration and leveraging research-naive physicians for clinical trials. Addressing these gaps, especially through innovation and collaboration, could significantly advance the industry. Website: www.facesofdigitalhealth.com Newsletter: https://fodh.substack.com/

November 19: Today on Town Hall, Sarah speaks with David Colarusso, Chief Information Officer at Steward Health Care. They discuss Steward Health's significant divestiture process and its implications for the healthcare industry, focusing on issues like access, equity, and financial challenges post-COVID. David shares insights on maintaining operational stability, fostering team cohesion, and implementing innovative IT solutions during a period of extensive organizational change. He also highlights the importance of cybersecurity measures and the establishment of an IT support team in Colombia. The conversation also touches on leadership qualities, the role of IT in healthcare, and advice for aspiring CIOs.Subscribe: This Week HealthTwitter: This Week HealthLinkedIn: Week HealthDonate: Alex’s Lemonade Stand: Foundation for Childhood Cancer

Joining me in person at HLTH in Las Vegas is Stephanie Lahr, MD, CHCIO, President of Artisight. Together, we explore groundbreaking innovations in healthcare like ambient listening and computer vision—technologies that are transforming clinical workflows, reducing provider burnout, and elevating patient care. Dr. Lahr offers her unique perspective on how AI-driven tools can tackle some of healthcare’s most critical challenges, enhancing experiences for both patients and clinicians. We also dive into essential topics like patient privacy, ethical considerations, and equity as these technologies advance. You won't want to miss this compelling conversation!

Join us this week for a brand new episode recorded live at #HLTH2024, featuring conversations with Megan Shea from HCA Healthcare and Dr. Noura Abul-Husn from 23andMe! 🔹 Megan Shea dives into HCA's groundbreaking approaches to integrating #AI and technology to reduce clinician burden, improve care, and enhance labor management through innovative tools like Timpani, HCA Healthcare’s automated scheduling system. She shares her thoughts on how change management and strategic partnerships are essential to sustaining transformation in healthcare. 🔹 Dr. Noura Abul-Husn highlights the powerful role of #genetics in healthcare, moving beyond diagnostics to preventative care. Learn how 23andMe is leveraging #genomics to give individuals a roadmap for lifelong health and how broader adoption of genetics could transform personalized medicine.

November 18, 2024: In this episode of Flourish, Sarah Richardson sits down with Sherri Douville, CEO of Medigram, a visionary in healthcare technology. Sherri shares her deep-rooted insights on bridging the gap between clinical literacy and technical expertise, emphasizing the power of trust, governance, and AI ethics. Discover how she’s pioneering the IEEE UL 2933 standard to revolutionize digital transformation in healthcare and what she sees as the critical components for leaders in this space. From real-world applications of AI to strategies for building inclusive, resilient teams, Sherri provides a roadmap for the future of health IT.Key Points:00:39 Sherri's Background and Expertise03:35 The Importance of Trust in Healthcare Technology09:37 Challenges in AI and Healthcare24:09 Balancing Personal Well-being and Career Success34:37 Succession Planning and Leadership39:55 The Future of AI in HealthcareSubscribe: This Week HealthTwitter: This Week HealthLinkedIn: Week HealthDonate: Alex’s Lemonade Stand: Foundation for Childhood Cancer

Healthfirst, myPlace Health and Wellsky share their successful strategies for reducing readmissions, improving health outcomes and reducing costs through post-acute and home care.   Topics covered include: Building your provider partnerships beyond the traditional transition of care program Reducing readmissions among higher-risk Medicare Advantage members?  Ensuring members receive high-quality home health care after being discharged from skilled nursing facilities, and what made this approach stand out in terms of impact Susan J. Beane, MD FACP, Executive Medical Director, Health System Transformation, Healthfirst Robert Schreiber, MD, Vice President & National Medical Director, myPlace Health Andy Eilert, President, Payer & Emerging Markets, WellSky Bios: https://www.brightspotsinhealthcare.com/events/how-to-create-more-bright-spots-in-post-acute-and-home-care/   This episode is sponsored by Wellsky WellSky is one of America’s largest and most innovative healthcare technology companies leading the movement for intelligent, coordinated care. Our proven software, analytics, and services power better outcomes and lower costs for stakeholders across the health and community care continuum. In today’s value-based care environment, WellSky helps providers, payers, health systems, and community organizations scale processes, improve collaboration for growth, harness the power of data analytics, and achieve better outcomes by further connecting clinical and social care. WellSky serves more than 20,000 client sites — including the largest hospital systems, blood banks, cell therapy labs, home health and hospice franchises, post-acute providers, government agencies, and human services organizations. Informed by more than 40 years of providing software and expertise, WellSky anticipates clients’ needs and innovates relentlessly to build healthy, thriving communities.

This short discussion with Rachel Dunscombe, CEO of openEHR International Foundation, was recorded in Reading at the first openEHR Annual conference. Rachel Dunscombe discussed trends in data standards and the importance of structured data for the future development of AI. Recap of the discussion: Historical Context and Progress in Data Standards: Thirty years ago, the "Good European Healthcare Record" initiative aimed to create a standardized European healthcare record. How does it relate to EHDS and efforts for single patient records on European level. Unlike the past, today's digital landscape and AI advancements underscore the importance of standardized, actionable data for remote care and patient self-management. Collaboration Among Standards Bodies: Recent years have seen increased cooperation among standards organizations like FHIR, OpenEHR, and SNOMED, with a focus on complementing rather than duplicating efforts. Standards bodies are now defining clearer roles and working together toward a unified goal of improving healthcare outcomes. Need for Practical Implementation and Governance: Effective implementation of standards requires practical guides for healthcare systems, developed collaboratively by standards bodies. Open, democratic communities with strong governance are essential to ensure diverse input and practical guidance for using standards effectively. AI and Data Quality: Good data quality is foundational for effective AI in healthcare; without it, AI solutions cannot achieve optimal results. Standards are crucial for creating "trustworthy" AI and have been discussed at forums like the United Nations, emphasizing the need for global alignment on data standards. Future Goals and Global Standards: Continued development of clear, internationally recognized standards will support interoperability and innovation in healthcare, including AI-driven solutions. Guidelines from standards bodies are anticipated to help healthcare systems apply data standards cohesively for population health benefits. Resources and Engagement: The podcast "Faces of Digital Health" and its associated newsletter discuss these topics, offering updates on trends and insights in healthcare digitalization and standards. www.facesofdigitalhealth.com Newsletter: https://fodh.substack.com/

November 14, 2024: Dirk Stanley, CMIO at UConn Health, takes listeners through a journey of healthcare technology's profound evolution and its impact on patient care. How does a clinical informaticist balance IT complexities and medical nuances? And what challenges arise in standardizing medical terminology, especially when simple differences in words can shape a patient's treatment? Together with host Bill Russell, Dr. Stanley examines the need for precise data standards, the promise and pitfalls of AI in medical documentation, and how ambient listening and computer vision could redefine clinical workflows. Key Points:00:33 Dirk Stanley's Career Journey09:19 The Role of a CMIO17:14 AI Implications24:48 Data Management and Workflow DesignSubscribe: This Week HealthTwitter: This Week HealthLinkedIn: Week HealthDonate: Alex’s Lemonade Stand: Foundation for Childhood Cancer

This week's episode is fresh from the high-energy HLTH Conference in sunny Las Vegas.  Today’s guest is Vijayashree Natarajan from Omega Healthcare. Vijayashree discusses the next big leap in AI—“agentic AI” or “AI for AI.” She dives into how this revolutionary approach empowers AI systems to act independently and adapt, leading to breakthroughs across the healthcare ecosystem. From transforming revenue cycle management to making care more accessible and personal, Vijayashree's ideas on agentic AI promise a new perspective on AI's possibilities.  So, grab your favorite tea and join us as we explore the future of healthcare with a tech trailblazer paving the way.

In this episode of The TRU Leader podcast, hosts Michelle and Tracy discuss the pervasive nature of stress in leadership and its impact on well-being. The episode delves into the general adaptation syndrome, which outlines the body’s response to prolonged stress in three stages—alarm, resistance, and exhaustion. They explore stress management strategies to prevent burnout, drawing from Michelle’s personal experience with stress-induced vision problems. The conversation highlights the concept of "microstressors," subtle but persistent stress factors that can accumulate and lead to significant emotional tolls. Citing research by Rob Cross and Karen Dillon, they emphasize that high achievers often face unique stressors, such as managing both work and family responsibilities. The hosts challenge common leadership norms that create undue pressure, such as the need for certainty and avoidance of vulnerability, and propose healthier leadership practices. They introduce a stress continuum model to help leaders gauge their stress levels, along with having a polarity mindset to balance competing values like self-care and caring for others. Leadership is likened to a marathon, requiring both endurance and recovery. The episode also encourages proactive strategies like open communication, prioritization, and mindfulness. To further discuss these themes, listeners are encouraged to join our FREE webinar titled “From Stress to Success: The Formula for Leaders to Excel Professionally and Personally” which offering tools to help leaders thrive both professionally and personally. Register here. For full show notes and links, visit  https://www.missinglogic.com/truleader If you found value in this episode, please subscribe and leave us a review on Apple Podcasts! SOCIAL MEDIA LINKS: https://www.linkedin.com/company/missinglogic-llc https://www.facebook.com/missinglogicLLC https://twitter.com/MissingLogicLLC https://www.instagram.com/missinglogic_llc/

In a rapidly evolving healthcare landscape, uniting technology with compassionate care is key to empowering nurses and enhancing patient outcomes. In this Smart Care Team Spotlight episode, Andrea Hauser emphasizes improving healthcare efficiency and patient outcomes through key initiatives like standardizing electronic health records and implementing a virtual nursing model. She also advocates for empowering nurses, utilizing technology as a support tool, and focusing on patient-centered, empathetic care. Tune in and explore how Emplify Health is transforming healthcare by empowering frontline nurses, breaking down silos, and reimagining patient care through innovative technology and compassionate leadership!

Chandra Osborn, Chief Behavioral Officer at AdhereHealth, joins Joy to discuss the power of empathy and strategic partnerships in improving medication adherence. In this episode, Chandra shares her journey from academia to industry, highlighting the challenges and transformations she faced, particularly during the pandemic. We delve into the complexities of medication adherence and the importance of using both subjective and objective measures to track patient success. Chandra also emphasizes the value of strategic partnerships in healthcare and Joy introduces the concept of "upward spirals of goodness," encouraging listeners to invest in self-care and collaboration for better outcomes. Episode Highlights 00:01:15 - Meet Chandra Osborn: Background and Career Journey 00:05:00 - The Role of Chief Behavioral Officer at AdhereHealth 00:09:49 - Methods for Improving Medication Adherence 00:12:50 - Tracking Success in Patient Care 00:14:05 - The Importance of a Scientific Approach 00:17:15 - Upward Spirals of Goodness: A New Perspective 00:18:31 - Opportunities for Collaboration and Support Stay connected to Chandra Osborn: LinkedIn | Twitter AdhereHealth | LinkedIn

November 12: Today on TownHall Reid Stephan, VP and CIO at St. Luke’s Health System speaks with Grace Vinton, PR Specialist and Podcast Host of HITea with Grace. They discuss the transformative impact of storytelling in healthcare. Why is authentic storytelling essential in a fragmented healthcare system? How can IT leaders leverage it to drive change and enhance patient care? Grace shares valuable insights from her 15-year career, including a poignant telehealth story during COVID-19, and offers strategies to avoid overly technical narratives. Learn how to balance technical details with human-centered stories, master effective communication, and practice storytelling with patience for long-term projects. What role does storytelling play in advocacy and influencing healthcare outcomes? Tune in for actionable advice and a deeper understanding of the importance of genuine storytelling in the healthcare sector.Subscribe: This Week HealthTwitter: This Week HealthLinkedIn: Week HealthDonate: Alex’s Lemonade Stand: Foundation for Childhood Cancer

In this discussion, strategist, and applied health futurist Zayna Khayat explores the evolution of healthcare, particularly the shift towards home-based care and patient empowerment. Key themes include: Language in Healthcare: Khayat stresses the need for a language shift to change mindsets in healthcare, highlighting that words shape reality. She proposes retiring overused terms like “innovation,” “patient-centered,” and “telemedicine,” advocating instead for more precise language that reflects modern, patient-empowering approaches. Technology in Care Delivery: Khayat is excited about how AI and virtual reality (VR) are transforming healthcare. She sees AI as instrumental in reducing clinician workload by handling repetitive cognitive tasks, while VR is proving beneficial in medical training and therapies like pain and anxiety management. Shift to Home and Virtual Care: Drawing on her experience in home-based chemotherapy, Khayat discusses the challenges of moving healthcare out of hospitals, from reimbursement to infrastructure limitations. She emphasizes that many patients would prefer home care if given the choice, but practical barriers like resource availability and payment models persist. Diverse Aging Models: Khayat challenges the idea of care homes as a one-size-fits-all solution, advocating for diverse models tailored to individual preferences and cultural values. She highlights that community-based models, like those in Denmark and Japan, provide alternatives to institutional care, supporting aging in place. Value-Based Care and Accountability: Khayat encourages healthcare organizations to focus on results rather than processes. She advocates for outcome-based payment models, where organizations are compensated for results, pushing them to prioritize patient outcomes. This approach, she argues, would foster a value-driven healthcare system. www.facesofdigitalhealth.com Newsletter: https://fodh.substack.com/

Catch the latest episode from #HLTH2024 with two trailblazers in healthcare innovation— Dr. John Halamka from Mayo Clinic Platform and Dr. Rasu Shrestha from Advocate Health. This conversation delves into the transformative power of #AI, #innovation, and #patient-centered strategies that are setting new standards in healthcare. 🎧 Tune in now to hear: • Dr. John Halamka on the groundbreaking role of predictive and generative AI in diagnostics and global healthcare access. • Dr. Rasu Shrestha on the importance of trust in AI, reducing clinician burnout, and the future of seamless patient care.

  AmeriHealth Caritas, Health Alliance Plan, Highmark Health and Icario discuss how AI transforms healthcare by creating personalized experiences that drive performance improvements and enhance member engagement. Learn how high-ranking health plans reinvent their approach to member experience to elevate your HEDIS scores, improve health outcomes and streamline data processes.   Guests: Vandna Bhrany, MPH, Vice President, HEDIS Strategy and Analytics, AmeriHealth Caritas  Tracy Saula. Senior Vice President, Chief Product and Experience Officer, Highmark Health  Cory Busse, VP, Strategy, Icario Mike Treash, Senior Vice President and Chief Operating Officer, Health Alliance Plan   Bios: https://www.brightspotsinhealthcare.com/events/a-new-era-for-consumer-engagement-and-hedis-combining-the-human-touch-with-ai/   This episode is sponsored by Icario Icario serves health plans by using powerful whole-person data, predictive behavioral science, and a proprietary engagement platform to offer personalized experiences that meet members where they are in their health journey. Icario combines the industry's largest member data repository with unparalleled industry expertise to implement health action programs that deliver personalized member engagement, reduce abrasion and encourage positive health behaviors.

November 7, 2024: Joel Klein, SVP and CIO of the University of Maryland Medical System, discusses the intricate intersection of clinical experience and executive IT leadership. How can lessons learned from crisis management in the ER inform the high-stakes world of IT infrastructure, cybersecurity, and system-wide initiatives? Dr. Klein shares candid insights on the challenges of integrating innovation while addressing clinician burnout and navigating the demands of an aging population. With reflections ranging from lessons borrowed from aviation to balancing telemedicine capabilities, Dr. Klein’s story highlights the delicate art of empowering healthcare teams and embracing change.Key Points:06:54 Managing Crisis and Team Leadership14:50 Balancing Innovation and Practicality20:12 Addressing Clinician Burnout29:29 Workforce Development and Training33:49 Personal Interests and the Lightning RoundSubscribe: This Week HealthTwitter: This Week HealthLinkedIn: Week HealthDonate: Alex’s Lemonade Stand: Foundation for Childhood Cancer

This week on The TRU Leader Podcast, we're joined by Cathy Carroll, author and a third-generation leader in her family's business. Cathy shares her journey and insights from her book *Hug of War: How to Lead a Family Business with Both Love and Logic*. After two decades in corporate roles, Cathy returned to the family business, encountering tensions between her profit-driven approach and her father’s investment-focused mindset. The narrative explores the complexities of managing familial relationships alongside business operations, particularly during generational transitions that often lead to conflict due to differing values. Non-family executives also face challenges, exemplified by a COO who felt demoted because of family-driven decisions. Emotional intelligence is highlighted as key to balancing personal relationships and professional responsibilities. Cathy underscores the importance of understanding family dynamics, balancing long-term goals with adaptability, and navigating polarities like tradition and innovation. Governance and succession planning in family businesses require unique approaches, balancing set criteria with flexibility for unexpected talent. Polarity thinking is introduced as a method for managing conflicts by holding opposing truths simultaneously, such as investment and profit harvesting and privileges and responsibilities. Cathy emphasizes that recognizing these polarities and differing perspectives is essential for improving the overall functioning of family-owned businesses, particularly during leadership transitions. For full show notes and links, visit  https://www.missinglogic.com/truleader If you found value in this episode, please subscribe and leave us a review on Apple Podcasts! SOCIAL MEDIA LINKS: https://www.linkedin.com/company/missinglogic-llc https://www.facebook.com/missinglogicLLC https://twitter.com/MissingLogicLLC https://www.instagram.com/missinglogic_llc/

November 5: Today on TownHall Reid Stephan, VP and CIO at St. Lukes speaks with Jonathan Hatfield, Chief Executive Officer at Klickitat Valley Health. Jonathan recounts his journey from janitor to CEO and discusses KVH's transition to a single cloud-based EHR system, MEDITECH Expanse. How did KVH navigate the challenges of selecting and implementing a new EHR vendor? What improvements have been seen in safety, quality, and operational efficiency? The discussion also explores how using a subscription model supports independence, and the benefits of a consolidated EHR system, touching on clinician satisfaction, cybersecurity, and operational agility. The future of rural healthcare is further examined with a focus on natural language processing, ambient voice technology, and robotic process automation. What is the potential impact of these technologies on clinician satisfaction and operational efficiency? Subscribe: This Week HealthTwitter: This Week HealthLinkedIn: Week HealthDonate: Alex’s Lemonade Stand: Foundation for Childhood Cancer

On this episode Justin records live at GAHIMSS in Atlanta. This week Justin opens the event with his producer Roberta Mullin and long time friend of the show Mike Mosquito. Then Justin closes out the show with GA HIMSS President-Elect & Piedmont Eastside IT Director, Sepi Browning.

Grace Cordovano is an expert healthcare navigating solutionist and award winning, board-certified patient advocate, and Grace Vinton is an account director at Amendola, Patient Advocate, and the host of Like a Girl Media's Podcast "HITea With Grace”. In this discussion, recorded at Digital Health and AI Summit in Boston, they discussed AI use cases for improved patient experience in healthcare, how patients already use AI, and more.  Read the summary of the event in our newsletter: https://fodh.substack.com/p/ai-digital-health-pharma Key points:  AI can significantly reduce the administrative burden on patients, especially those managing chronic conditions, caregiving responsibilities, or complex medical records. Patients are using tools like ChatGPT to prepare for medical appointments by generating lists of questions and organizing medical records. AI can assist with translating complex medical information into more understandable language. Patient advocates emphasized the importance of involving patients in the design and implementation of AI in healthcare, ensuring tools cater to different types of patients (e.g., those with terminal illnesses, multiple comorbidities, etc.). It is critical for healthcare companies to involve diverse patient voices throughout the development of AI tools and offer fair compensation to prevent bias. The healthcare industry needs to improve digital literacy among patients, ensuring they understand how to use AI tools effectively and responsibly. Resources like the Patients Included Charter and organizations like the Light Collective and Savvy Coop were highlighted as valuable for patient education and advocacy. Advice for Patients on Using AI: 1. Start with Questions 2. Refine Prompts 3. Check for Errors 4. Be mindful of security and data privacy https://www.facesofdigitalhealth.com/

Banner|Aetna, Blue Shield of California, Healthfirst and TytoCare explore innovative strategies that health plans can leverage to drive meaningful lifestyle modifications among members, improve health outcomes and reduce the rising costs of chronic disease.    Our expert panel also discusses the role of primary care in empowering members to adopt healthier behaviors.   Topics include: Building a culture that fosters habit formation for long-term success Supporting members using GLP-1s for weight management Addressing Social Determinants of Health (SDOH) to improve outcomes Leveraging technology to encourage sustainable lifestyle modifications   Panelists: Joe Brennan, Vice President, TytoCare Robert Groves, MD, Executive Vice President and Chief Medical Officer, Banner|Aetna Eric Glazer, Host (moderator) Angie Kalousek, Senior Director, Lifestyle Medicine, Blue Shield of California Amanda Parsons, MD, MBA, Vice President, Clinical Management, Healthfirst Bios: https://www.brightspotsinhealthcare.com/events/innovations-in-lifestyle-change-the-role-of-primary-care-2/   This episode is sponsored by TytoCare   TytoCare is a virtual healthcare company that enables leading health plans and providers to deliver remote healthcare to the whole family through its Home Smart Clinic. Combining a cutting-edge, easy-to-use, FDA-cleared device with AI-powered guidance and diagnostic support, the Home Smart Clinic enables the whole family to conduct remote physical exams with a doctor, replicating in-clinic exams for immediate answers from home. TytoCare drives utilization rates that are six times higher than traditional telehealth services; reduces the total cost of care by an average of five percent; diverts ED visits by an average of 10.8%; and has a high average NPS of 83. The Home Smart Clinic includes Tyto Engagement Labs™, a proven framework of engagement journeys designed for the successful deployment and adoption of the solution. To complete its offering, TytoCare also provides the Pro Smart Clinic, for professional settings outside the home to serve rural clinics, schools, workplaces, and more. TytoCare serves over 250 major health systems and health plans in the U.S., Europe, Asia, Latin America, and the Middle East. For more information, visit us at tytocare.com.