The Healthcare QualityCast

The Healthcare QualityCast

An audio podcast spotlighting today's most exciting and inspiring professionals within the healthcare industry.

Latest From Series

Uncovering Ethos, Pathos, and Logos in a Leader with Shalisha Grace Maddela, MPH, CPH

Introducing our guest today, Shalisha Grace Maddela, a Performance Improvement Consultant at Stanford Health Care. Wanting to have an impact in healthcare, Shalisha got a Bachelor's Degree in Psychology at UC, Davis, and later on, a Master's Degree. In this episode, Shalisha shares her strong drive for quality and performance improvement work as a key factor in her successful journey in the healthcare industry. Top Takeaways [00:44] Oftentimes, the first step can be the most daunting, but if we don't try, we're never going to learn. For the mindset of a Process Improvement professional, there's no such thing as failing, either you find success or you find a lot of points to learn.  [06:52] Shalisha also has a strong motivation for volunteering and taking part in different foundations. These experiences have helped her make great connections and give back to society.  [09:03] Lessons from moments of failure: It is important to speak to customers and get a good understanding of the root cause of a problem before jumping into solutions.  [12:16] Tips for building intimate team connections: "Ethos, Logos, and Pathos". Ethos refers to the ethical appeal and proper alignment with authority. Logos is the logic behind decisions, especially consideration given to data. Pathos is the emotional appeal; this helps with motivation and drive for people to get the work done. Combining these with Performance Improvement was not an easy feat as it took learning through trial and error.  [17:23] Best 'Aha' moment: When Shalisha was activated for the Covid-19 response, she realized she could take advantage of her Lean Six Sigma training to improve performance, effect change, and reduce the chaos.  [21:03] Current changes across the healthcare industry: With more technological awareness following the pandemic, the pivotal role of people skills and change management will continue to be needed.  [22:55] How can the healthcare industry become a more attractive place for ambitious PI professionals? It would involve creating inclusive spaces for diverse talent and working more towards retaining people by showing their passion for retention. This helps people feel desired and valued. Healthcare leaders need to discuss with staff and figure out what they want; even if it can't be done yet, just the process of talking goes a long way.  [27:15] The environment at Stanford where people are constantly striving to be better inspires Shalisha to do the same.  [28:10] Best career advice: Don't let the fires of the past burn you. Keep moving forward and don't be defined by your errors.  [29:24] A successful habit that contributes to success is Feedback. Always getting feedback from her team members, her manager, and even internally with herself promotes growth immensely.  [29:50] Website or Application recommendation: Smartsheet  [31:00] Professional society or conference recommendation: California Association of Healthcare Leaders (C.A.H.L)  [32:34] Book recommendation: "Humble Enquiry" by Edgar H. Schein  [32:10] Shalisha's message to herself in the past would be "don't be so hard on yourself, it's going to be okay, and don't be too attached to the idea of what success looks like, you're going to end up in the places you need to be".  As for the message to herself in the future, she hopes she is happy and does not forget her roots.  [35:04] Final comments from Shalisha: Lead with your humanity.    Key Quotes: "Fail early, fail fast, but always fail forward" "If you go out and make an impact or give value, it's going to come back" Connect:  Find | Shalisha Grace Maddela LinkedIn – Shalisha Grace Maddela --- Send in a voice message:
January 18, 2022

The Future of Prescription Decision Support with Carm Huntress

Introducing today's guest, Carm Huntress, Chief Innovation Officer and founder of RxRevu. With a Degree in Electrical Engineering, Carm started out working in early-stage technology companies focusing on product and technology. In this episode, Carm expounds on the deficiency in information regarding the cost of medical treatment both on the side of the medical professionals and the patients. He describes his passion for his work, which involves bridging this gap to create room for transparency and measurement, as the ultimate steps to healthcare improvement. Top Takeaways [00:44] It's easy to tell be people what to do but it's very hard to get people to want to do what must be done. [04:44] RxRevu provides real-time cost transparency. What healthcare lacks today, both for providers and patients is an understanding of the cost of any product or service. RxRevu helps to bring real-time drug costs to doctors when they are prescribing at the point of care.  [07:32] Probably the most important thing for early-stage startups to understand is that "Timing is everything"; about half of your success is about timing. Startups need to have the best when it comes to disciplined people, disciplined thoughts, and disciplined actions.  [11:35] Critical concepts for healthcare leaders: Transparency especially with information for decision making. The second is Right place, Right time. The third issue is about fitting into the value chain of healthcare in the right way. [14:28] The biggest success is what the company has achieved today. Carm shares his past failure to work more collaboratively and this affected the team but he continues to work on it.  [19:18] The biggest challenge and opportunity in healthcare today: The biggest challenge is what to do as we come out of Covid; do we go back to the way things were, or will Covid-19 be a trigger for a major change?  [25:02] For Carm, inspiring others comes from discussing the mission, to let workers feel the emotional connection of what the mission means to them. His inspiration comes from the time spent discussing with healthcare leaders to share the benefits of his company's work.  [27:56] Best career advice: it's not about your career, it's about your calling. What you need to find is your personal brand or the thing you're better at than any other person.  [29:31] 3 attributes of a data-driven healthcare leader: Measure everything; so many times, we have assumptions but data will show something different.  [32:22] A professional society recommendation: The College of Healthcare Information Management Executives (CHIME). A conference Carm recommends is "The Health Evolution Summit". [35:04] Book recommendation: " No Rules Rules" by Reed Hastings, and "The Growth Handbook" by Elad Gil.  [37:35] Carm hopes to continue to expand cost transparency nationally offering services beyond just pharmacy. He also hopes to be a better leader.  Key Quotes: "Leadership is about getting people to want to do what must be done" "If you're a leader and you look behind you, and nobody's behind you, then you're not a leader" "Someday, all providers, all patients are going to have access to real-time costs for the services and products we buy in healthcare" "People tend to follow their emotions, not their thoughts" "Find the thing that you love to do that keeps growing your unique knowledge and pursue that wholeheartedly" "Measure every part of your business" Connect:  Find | Carm Huntress LinkedIn – Carm Huntress Twitter - Carm Huntress Website –  --- Send in a voice message:
January 11, 2022

Resetting Healthcare with Sanjay Prasad, MD FACS

Meet our guest in this episode, Dr. Sanjay Prasad, a Surgeon and the CEO SurgiQuality/SurgiConnect. His goal is to help patients connect with the best surgeons for their condition, within their network. Realizing that surgical quality varies from place to place without any tools for patients to navigate, inspired the creation of his company. In this episode, Dr. Sanjay discusses the inability of patients to assess the quality of surgical care they can expect, and how his business tackles the different aspects of this problem. Top Takeaways [05:57] Some points of failure in your life give you such momentum that you never want to fail again. This perseverance through failure is greatly amplified by a passion for what you do.  [09:21] Patients need quality transparency, in other words, the quality metrics for each procedure for every surgeon in a hospital.  [12:30] Creating a platform where surgical cases can be reviewed by other surgeons has had a tremendous impact in lowering the rate of unnecessary surgeries, which also lowers premiums paid for malpractice.  [16:04] Best 'Aha' moment: This was the realization of the wide price difference between different surgical centers while there was a coexisting lack of any means to navigate through the differences in quality between these centers, and how this confirmed an opportunity for business while helping patients. [19:13] Ongoing changes in the healthcare industry: Following the pandemic, a lot of cases were put on hold and patients started to pay more attention to the health risk of going to a surgical facility. This is a great time to reset healthcare. Dr. Sanjay's book "Resetting Healthcare Post Covid-19 Pandemic" is written for the patients based on this.  [22:15] Surgery centers and other institutions will have to consider other parameters before giving privileges to surgeons, particularly their past outcomes.  [24:18] It is vital to keep up with the latest technologies and information in surgical practice.  [25:16] Best career advice: "Follow your passion"  [26:28] Statistically, Black patients tend to have a poorer surgical outcome than white patients.  [29:26] It helps to always note ideas down whenever you get them, so you don't forget.  [30:34] Website recommendation: Pubmed, American Journal of Medicine [31:42] Countermeasures and awareness need to be created to address the issue of racial disparity with various procedures, hopefully, to cause behavior modification.  [32:50] Book recommendation: “Resetting Healthcare Post Covid-19 Pandemic" by Dr. Sanjay Prasad. Find out more about the book on the Resetting Healthcare website.   [35:16] Dr. Sanjay's message to himself 10 years in the past would be to identify ways to engage the masses to change the system for the better. To himself in the future, he would ask, "what did you leave behind?" Key Quotes: "Know before you go" "I think you're so lucky if you can find what it is that you love to do, and passion to do, and have an opportunity to do it" "Depending on specialty, 15-30% of procedures that are being performed today are unnecessary" "You've got to seek happiness, and to seek happiness you have to follow your passion" Connect:  Find | Dr. Sanjay Prasad LinkedIn – Dr. Sanjay Prasad Email - Website – --- Send in a voice message:
January 4, 2022

Leading Immersive Health with Dov Z. Hirsch

Meet our guest on this episode, Dov Hirsch, General Manager of the Immersive Health Group, a subsidiary of the Glimpse Group, which works with Augmented and Virtual Reality technology building software for a variety of industries including healthcare. In this episode, Dov describes the role of AR/VR as well as the entertainment industry generally, in future advancements of the healthcare industry, particularly following the impact of the pandemic on workflows. Top Takeaways [03:00] Get uncomfortable, explore things that you haven't explored, and be open to ideas that you haven't been open to.  [17:17] There is a huge difference between what people talk about in healthcare and what they do. Even with growth in value-based care, it is grossly under-practiced, and most healthcare delivery in the US remains fee for service.   [21:21] The role of AR/VR in healthcare: The two main areas where augmented reality will have an impact are Clinical training and Behavioral health.  [30:56] Lessons from experience in failure: The failure of so many health systems is leaning too heavily on past knowledge and actions that gave success, to predict what will be successful in the future.  [38:53] Tools for building intimate teams: Leaders need to demonstrate an ability to change and adaptability to different situations to still achieve their goals. While closely managing the most important things, the leaders must also keep in mind that the goal is not to be indispensable; the goal is to be able to walk away and know that the entity can thrive. [43:30] Best 'Aha' moment: There are lots of opportunities for healthcare to deliver impact using entertainment as a tool, and this has been greatly underestimated.  [48:20] Current exciting changes in healthcare: Care delivery has to be more affordable, more convenient, and more effective. Quality professionals need to start thinking about applying quality measures to retail and consumer health.  [53:37] Dov gets a lot of inspiration from his family and the fun in his work.  [56:53] Best career advice: "Accept Help; Don't be afraid to ask for help" [01:00:30] Successful Habit: Take care of your health  [01:02:45] A professional society recommendation: Game Developers Conference (GDC) [01:03:38] Book recommendation: ‘The Challenger Sale’ by Matthew Dixon, ‘Moonwalking with Einstein’ by Joshua Foer, ‘The Tipping Point’ by Malcolm Gladwell [01:06:05] Dov's message to himself would be to embrace who he is, and to have fun. [01:09:30] How to contact Dov Key Quotes: "Taking on a challenge is a lot like riding a horse, if you're comfortable while you're doing it, you're probably doing it wrong" "You cannot underestimate the value of your clinical or caregiving workforce" "The opportunities for learning are going to be greatest where and when mistakes occur" "We don't transform, if we're lucky and we work hard, we adapt" "Everyone needs to seek out help and accept it" Connect:  Find | Dov Hirsch LinkedIn – Dov Hirsch Website –  --- Send in a voice message:
December 28, 2021

How to Create an Immersive Learning Experience with Sharon Sloane, CEO

Meet today's guest, Sharon Sloane, President CEO of Will Interactive, a software service delivering knowledge worldwide through technology. With a background in Education training and mental health, the goal of Sharon's company was to answer the question "what does it take to positively influence behavior?" In this episode, I talk with Sharon as she expounds on the problem of culture within the healthcare industry, and how this impacts professionals and patients, as well as the role of training in addressing these issues. Top Takeaways [05:46] There is a problem with the culture in healthcare ranging from diversity and equity to rampant burnout among healthcare professionals.  [09:07] Leaders need to understand that whatever training is recommended for healthcare professionals who now have to deal with several symptoms, must be engaging and worthwhile.  [13:51] Lessons from experience: A huge success Sharon recalls was creating the program "Beyond the Front" to combat the high rate of suicides at the time, which resulted in a 60% reduction in suicides.  [19:58] Sharon's work technique: Listen; if you listen you can learn things that are implied and people will share things with you if they feel safe.  [22:00] Challenges and Opportunities in healthcare: The upheaval caused by the pandemic is a huge challenge but at the same time invites innovation that needs to happen at a rapid pace.  [26:30] Sharon is inspired by her deep commitment towards her client and staff, especially from the ideas they develop. [28:00] Best career advice: "No one ever achieved success alone" Find bright people and mentors and engage with them. [29:38] A professional society recommendation: The Association for Talent Development, Becker's Hospital Review.  [33:00] Leaders need to evaluate a training before recommending it to healthcare workers, to know how valuable and engaging it would be. Training should be an investment, not a cost.  [34:50] Listeners are encouraged to visit the Will Interactive Website, get a free 20-minute call, or a free demo. [36:37] Achieving an impact on the organizational culture in healthcare, alongside leading organizations would be something to celebrate. Key Quotes: "It is not easy to be a pioneer, but oh it is fascinating" "61% of physicians are reporting burnout" "We need to look for small wins" "If you're the smartest person in the room, you have to find a new room" "Be real, be who you are because you do a lousy job at being anyone else" “It's not about forcing someone to do x,y, or z; it's about leaving them to the conclusion that it's in their best interest to do a,b, and c.” Connect:  Find | Sharon Sloane LinkedIn – Sharon Sloane Email -  --- Send in a voice message:
December 21, 2021

Transforming the Healthcare Transportation Sector with Nathalie Occean, MHA, CPHQ

Meet today's guest, Nathalie Occean, Chief Operating Officer for MedHaul, a healthcare tech startup based in Memphis, Tennessee, which essentially connects healthcare organizations to specialized transportation providers to aid patients with major mobility difficulties. With experience in academic medical centers and Healthcare Administration, Nathalie quickly realized she had a mindset for operations and a passion for healthcare quality.  In this episode, Nathalie narrates her journey into the healthcare industry and her work as a part of the growing technological changes in the healthcare industry.  Top Takeaways  • [09:27] The pandemic brought out the importance of the MedHaul service as patients who needed to continue hospital visits could take advantage of the platform after the shutdown of public transportation. This has only emphasized the need for leaders to adopt change in healthcare, especially in the digital healthcare space.  • [12:17] Lessons from failure: Getting into grad school was very tough and this helped Nathalie realize her resilience and determination towards her passion. In this process, she also discovered the importance of communication as she had to reach out for insight from the faculty while trying to get in.  • [16:48] Tips for team building: Let the team members be experts in their own rights, but find out what is working or not working for them, then help them connect the dots, so in the end, they can feel connected to the solution.  • [20:40] Leaders need to recognize the importance of setting boundaries in and out of the workplace. Another key point for leaders is to lead by example when it comes to accountability; this involves dutifully carrying out your own role for team members to see how it relates to theirs. Follow-up is another critical tool for accountability.  • [24:06] Best 'Aha' moment: This was the realization that it's okay to not know all the answers, although rather than simply accept you don't know, give a response that shows you plan to work on it. Learning the right people to ask questions saves a lot of time. • [28:07] What is the N.A.H.S.E Case Competition? The organization is aimed at promoting minorities and executives in healthcare. The case competition is for graduate students to present solutions as if in the shoes of consultants.  • [34:50] Ongoing changes across the healthcare industry: Technology and the digital health space are being embraced more widely in healthcare.  • [50:55] Keeping a habit of having a baseline before starting a project helps measure how much work has been done at any point in time.  • [52:34] Website recommendation: Slack for communication, and Asana for project or team management. • [54:02] Professional society recommendation: N.A.H.S.E, National Association for Healthcare Quality (N.A.H.Q), I.H.I  • [57:38] Nathalie’s message to herself in the past; Trust your gut. In the future, she would remind herself to remember why she started.  • [01:00:14] Final advice from Nathalie: Understand the full scope of quality in whatever organization you're in or trying to get into, as this varies from one organization to another. Be open to opportunity.  Key Quotes:  "Always advocate for service"  "What are the things that you're not willing to accept failure in?"  "We are not in a position to be resistant to change"  Connect:  Find | Nathalie Occean  LinkedIn – Nathalie Occean --- Send in a voice message:
December 14, 2021

The Healthcare QualityCast

The Healthcare QualityCast is an audio podcast spotlighting today's most exciting and inspiring professionals within the healthcare industry. In our podcast we dive into the career journeys of leaders that work daily to improve quality, safety, and service outcomes for patients, their family members, and their communities at large. Our mission is to provide motivation and direction to our listeners, encouraging you all to continue your efforts in improving the overall quality of healthcare.
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Jarvis T. Gray

Jarvis T. Gray

Continuous Improvement Consultant and Coach

I work with healthcare teams to help them overcome the challenges they face on quality and operational improvement projects, without the overwhelm or technical jargon, so they can optimize their services and sustain their results.

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