The Healthcare QualityCast

The Healthcare QualityCast

An audio podcast spotlighting today's most exciting and inspiring professionals within the healthcare industry.

Latest From Series

A Series of Conversations with Skip Steward, MBA

Skip Steward earned an MBA and is experienced in diverse industries including automotive, machining, food, process, service, and healthcare. He is a Shingo examiner, a Certified Quality Engineer (CQE), a Quality Management System Auditor, a certified Six Sigma Black Belt, and a certified Lean Champion. Skip is a certified trainer in TWI Job Instructions (JI), Job Relations (JR), and Job Methods (JM). He is an award-winning leader who has implemented streamlined business systems that deliver significant contributions to the bottom line, while increasing employee performance and improving productivity. He is recognized for superior project management and communication skills; he has spoken both nationally and internationally. Skip currently serves as Vice President and Chief Improvement Officer at Baptist Memorial Health Care headquartered in Memphis, TN where he develops, directs, and implements performance improvement activities identifying inefficiencies; implementing strategies to improve quality, service, and finances; and fostering a culture of continuous improvement and excellence. Here in Episode #128 Skip starts our show with a leadership mindset that encourages us to look at life as a series of conversations. Skip gives us a great overview of his career going from manufacturing, to private equity, into his current role as Chief Improvement Officer; and gives us insight into the daily focus that he brings to his teams. He gives us a 30,000-foot overview of the TWI principles and methodology. He shares a dark moment story encouraging us to avoid the seduction of over-analysis. Skip provides a great definition associated with the complexities of healthcare. He shares how he uses humble inquiry to build strong connections with his teams. Skip provides an Aha centered on learning and respecting the different cultures that exist within our organizations. He shares thoughts on future trends and how do we can start to put quality ahead of many of the innovations; and gives us a healthy dose of advice career advice to move us all forward · Connect with Skip on LinkedIn · Baptist Management System – YouTube · 6th Annual Baptist TWI Summit · Access the Healthcare QualityCast LinkedIn Group · Leaves Us a Rating · Earn Your Lean Six Sigma for Healthcare Certification · Request a Corporate Demo of our online QI Academy --- Send in a voice message:
July 27, 2021

A Vision of Nursing Quality Leadership w/ Denise Josephs DNP, RN, NEA-BC

Dr. Denise Josephs is the Vice President of Nursing at Seattle Cancer Care Alliance in Seattle, Washington. Denise has been a nurse for nearly 25 years and has obtained her Masters in Nursing Administration and Informatics from Excelsior College and her Doctorate in Nursing at Georgia State University. Dr. Josephs is on the board of Black Women Leaders in Nursing; she is the secretary for "Help for Help Care Professionals," a nonprofit organization providing support and resources for nurses throughout the pandemic, and a mentor to upcoming nurse leaders. Here in Episode #127 Denise shares a leadership mindset for turning visions into reality. She walks us through her fantastic career story, leading into her current role as Vice President of Nursing; and gives us a peek into her daily functions. Denise connects the dots between the role of a Nursing Informatics professional and quality improvement. With her dark place story, Denise teaches us the value of inviting key players to the table. She shares how she leverages empathy and emotions to build authentic connections with her teams. Denise tells the story of her career AHA, centered on nurses leveraging technology to improve quality and safety. She provides a vision on what the future of healthcare looks like after COVID-19, and shares her passion for ensuring quality maintains a focus on the human side of health care · Connect with Denise on LinkedIn · Access the Healthcare QualityCast LinkedIn Group · Leaves Us a Rating · Earn Your Lean Six Sigma for Healthcare Certification · Request a Corporate Demo of our online QI Academy --- Send in a voice message:
July 20, 2021

Leadership Insights from an Interface Professional, with Mark Schnitzer, MD

Dr. Mark Schnitzer is an experienced Surgeon, Educator, Physician Advisor, Medical Director, and Consultant. An interest in processes and mathematics led him to pursue an unlikely course of pre-medical study, electrical engineering.  It was during his Ph.D. studies that he applied to medical school and completed his MSEE and MD concurrently.  He completed his clinical training in neurological surgery and a fellowship in neurosciences critical care at The Johns Hopkins Hospital.  His final year at Johns Hopkins was in the role of Assistant Chief of Service. Most recently, he has taken on the role of medical director for a large accountable care organization, part of the Baylor Scott & White Health System, based in Dallas, TX. Mark is board certified in healthcare quality and management by the American Board of Quality Assurance and Utilization Review Physicians with added qualification as a Physician Advisor.  He is a certified professional in healthcare quality by the National Association for Healthcare Quality and is certified by the American Society for Quality as a Six Sigma Black Belt.  Additionally, he is a Fellow of the American College of Surgeons and a Fellow of the American College of Healthcare Executives. Mark has provided several invited presentations in the areas of healthcare informatics and patient safety, and he serves as an examiner for the Malcolm Baldrige National Quality Award. Mark considers himself an interface professional, like most clinicians who have transitioned into healthcare leadership roles.  He maintains a state of constant inquiry and curiosity with the ever-present thought, “There is something I do not know, the knowing of which could change everything.” Here in episode #126 Mark starts our show with a quote that is guaranteed to keep you on your toes when applied. Mark highlights his career path going from a humble start as an electrical engineer, to leading a world-class accountable care organization. He shares several insights on his transitions into executive and quality leadership. Mark spotlights his approach to continuous personal development. Mark tells a phenomenal story of resiliency as he bounces back from a major personal and professional loss. He tells us how he leverages the power of coaching to develop great teams.  Mark highlights the value of physicians learning the business and operational makeup of their health care organization. He shares his excitement for the future potential of ACOs. He coins a new term for us to engage with as quality professionals. Mark places a call to action for leaders to support quality improvement initiatives within their organization and leaves us with his best career advice encouraging us to jump first and then grow our wings.  • Connect with Mark on LinkedIn • Access the Healthcare QualityCast LinkedIn Group • Leaves Us a Rating • Earn Your Lean Six Sigma for Healthcare Certification • Request a Corporate Demo of our online QI Academy --- Send in a voice message:
July 13, 2021

From Blue Oceans to Hooray Health with Shane Foss

With over 20 years of tenure as an executive in the medical industry, Shane Foss became frustrated with how under-served Americans were with the current healthcare options. He set out to make a change and in 2018 achieved this goal through launching Hooray Health, an unconventional health insurance company dedicated to providing affordable basic and urgent health care alternatives to high-deductible health plans. Through Hooray Health, Foss and his team focus on offering peace of mind to lower-income individuals and families who face medical challenges, while also providing business owners with an affordable way to reward and retain employees. Partnering with companies like Sedera, Ameritas, and Aflac, they have been able to add critical services and supplemental plans giving immense value to employers and individuals. Throughout his professional experience, Foss has negotiated complex, multi-million-dollar contracts, worked in device sales management, created business strategies, and optimized P&L. He holds an MBA from Rice University’s, Jone’s School of Business, a BS from the University of the Incarnate Word, and a Surgical Technologist Certificate from the United States Air Force. Here in Episode #125, Shane starts our show with a mindset centered on leveraging failures into future successes. Shane shares details on the path that led him into the world of healthcare insurance and benefits. He connects the foundations of Hooray Health with Blue Ocean Strategies. Shane encourages us to challenge the current norms across the healthcare industry and to have the courage to carry the changes through to the end. He shares the ins and outs of starting a healthcare insurance company. He highlights the lessons learned from his biggest failure and success as CEO of Hooray Health. Shane shares his tops leadership strategies, as well as the impact his biggest mentor has left on him. He highlights consolidation and legislation as the two biggest risks lingering over healthcare; and how technology will continue to drive future industry transformations and provides insights on how Hooray Health uses technology to add value to its clients. · Connect with Shane on LinkedIn · Access the Healthcare QualityCast LinkedIn Group · Leaves Us a Rating · Earn Your Lean Six Sigma for Healthcare Certification · Request a Corporate Demo of our online QI Academy
July 6, 2021

From QI Project to Industry Best Practice with Andrew K. Stein MBA PMP

Andrew has delivered results in the private, public, and non-profit sectors for more than 15 years. His passion is helping people be their best at work. As President of Hospital Programs at 1Unit, Andrew is a trusted advisor for hospital leaders who want to protect against fragmented care and unnecessary variation. In this role, he handles account relationships, new partnerships, and customer success. He leads the business side so that 1Unit's clinical experts can focus on working shoulder-to-shoulder with nurses, physicians, and allied health professionals. To do so, Andrew draws on his strong track record of organizational transformation. He has helped hundreds of large organizations from Anthem to the Veterans Administration align people, processes, and technology to grow, innovate, and solve their most complex problems. When Deloitte leaders were asked to help 30 senior leaders and diplomats at the U.S. State Department redesign the whole organization in five days, they tapped Andrew to lead, design, and facilitate the process. Andrew's toolkit is a mix of high tech and high touch and includes strategy development, visioning sessions, training design, change management, performance improvement, and statistical analysis. Andrew earned his MBA from Goizueta Business School at Emory University (as a full Woodruff Scholar) and his mechanical engineering BA from Brown University. He is a certified Project Management Professional (PMP), and he loves traveling and returning home from travel to get some sleep. Here in Episode #124, Andrew starts our show with a mindset around leading and guiding teams. Andrew shares highlights from his impressive management consulting career path, where he gained expertise in helping organizations to optimize their people, processes, and technologies. We discuss aspects of Andrew’s background connected with creative problem solving and facilitation. He tells us the 1-Unit origins stories and highlights customer success stories connected with their focus around implementing standard work and data transparency. Andrew shares best practices for change management strategies that his team uses regularly. We talk through his best moments of learnings connected with coaching teams around new work processes. Andrew shares three critical skills that all health care leaders should have on their radars. He teaches us why our improvement work should center on delta, breadth, scale, and durability. And gives us his favorite tools and techniques for team facilitation. · Connect with Andrew on LinkedIn · Learn more about 1Unit · Access the Healthcare QualityCast LinkedIn Group · Leaves Us a Rating · Earn Your Lean Six Sigma for Healthcare Certification · Request a Corporate Demo of our online QI Academy
June 29, 2021

On the Path to KnowWare with Jay Arthur

Jay is the shortcut to results with Lean Six Sigma. Jay is the only resultant that teaches people how to solve operational problems involving delay, defects, and deviation in one day using Excel and the Magnificent Seven Tools of Lean Six Sigma. Jay was trained in the Deming Award Winning Florida Power and Light improvement process in 1990. He has worked as both a quality and process manager within a Fortune 50 company and on his own as a Six Sigma resultant. Jay applies the 4/50 rule to the discipline of Lean Six Sigma and excels at finding the 4% of the knowledge and tools that are needed to deliver over 50% of the results. He is the author of Lean Six Sigma Demystified, McGraw Hill, and six other Lean and Six Sigma books. Jay is also the creator of the QI Macros for Excel, an SPC software package that leverages the power of Microsoft Excel to draw all of the charts and graphs needed for Lean Six Sigma and SPC. Has your Six Sigma Software developer written books on both software engineering and Lean Six Sigma? Jay Arthur has: Improving Software Quality, Software Evolution, Rapid Evolutionary Development, Unix Shell Programming, and Measuring Programmer Productivity and Software Quality. Jay is also a Certified Master Practitioner of Neuro-Linguistic Programming, which can accelerate your learning experience. He is the author of How to Motivate Everyone and the co-author of The Motivation Profile, a self-paced guide that has been used in Fortune 500 companies to train sales personnel and to diagnose and resolve conflict in ailing teams. Jay has written five John Wiley and Sons books on software engineering and holds a BS in Systems Engineering from the University of Arizona. Here in Episode #123, Jay starts our show with a “Berwick-ism” to pledge allegiance to science and evidence. Jay shares an overview of his career path and how he became the Chief Geek of KnowWare International. His passion for helping organizations to save time, money, and lives is undeniable throughout our entire interview. We reminisce on our shared beginnings with Florida Power and Light. He tells us the story of QI Macros and highlights many of the value-adding features. Jay teaches us why we should become masters of the Magnificent 7 tools of quality. He shares a client success story connected with making data-driven decisions. Jay reminds us of the fact that there is no such thing as perfect data, and gives his silver bullet solution for healthcare organizations to improve performance.  • Connect with Jay on LinkedIn • Access Jay’s Agile for Healthcare video • Access Jay’s Agile LSS Ebook • Access Jay’s Agile Mini Manifesto • Access Jay’s Magnificent Seven tools • Access Jay’s Agile LSS Training Materials • Access Jay’s Trillion-Dollar Prescription Webinars • Access Jay’s Free Yellow Belt Training • Access the Healthcare QualityCast LinkedIn Group • Leaves Us a Rating
June 22, 2021

The Healthcare QualityCast

The Healthcare QualityCast is an audio podcast spotlighting today's most exciting and inspiring professionals within the healthcare industry. In our podcast we dive into the career journeys of leaders that work daily to improve quality, safety, and service outcomes for patients, their family members, and their communities at large. Our mission is to provide motivation and direction to our listeners, encouraging you all to continue your efforts in improving the overall quality of healthcare.
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Jarvis T. Gray

Jarvis T. Gray

Continuous Improvement Consultant and Coach

I work with healthcare teams to help them overcome the challenges they face on quality and operational improvement projects, without the overwhelm or technical jargon, so they can optimize their services and sustain their results.

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