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Improving the Patient Financial Experience with Maria Frantz Abernathy, VP of Business Transformation

The Healthcare QualityCast

Improving the Patient Financial Experience with Maria Frantz Abernathy, VP of Business Transformation

March 26, 2019

Improving the Patient Financial Experience with Maria Frantz Abernathy, VP of Business Transformation

In this episode, we talk with Maria Frantz, Vice President of Operations and Business Transformation at Patient.co. Maria has a unique background in healthcare, startups, and quality management that will (hopefully!) expand your perspective about the possibilities in healthcare, quality, and healthcare technology.

Episode Summary:

  • Pros & cons of working in a corporate job vs small business vs startup
  • Lessons Maria gained from the worst moment in her career
  • The #1 tool that Maria uses for building community & consensus
  • The future of healthcare and quality improvement
  • Starting your career as a professional in the quality industry
  • Resources to add value to your professional career
  • Should you focus on strengths or weaknesses?

Quotes to Remember

  • “The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.”  – – Bill Gates
  • “A lot of my day is driven by thinking ‘Is this the right thing to automate…?” – – Maria Frantz
  • “Build the plane while you’re flying it’ – – Unattributed

Connect with Maria

Important Links

Send in a voice message: https://anchor.fm/healthcarequalitycast/message

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