Raghavi Dhamodharan, MBA, LSSBB Head Of Quality Management
Raghivi is a passionate Healthcare Quality and patient safety professional with work experience of around 14 years, out of which 8 years in hospital quality and patient safety. Raghivi believes deeply in leadership values, and produced appreciable results with help of systematic planning and teamwork aligning with key strategies across her organization.
By training, Raghavi has earned her Bachelor of Psychology, and Masters of Business Administration; and holds additional certifications as a Lean Six Sigma Black Belt from ASQ, credentials in ISO 9001:2015 Quality and Risk management practices, clinical audit training by the National Accreditation Board for Hospitals and Healthcare providers (NABH), expertise under Joint Commission International.
Currently, Raghavi serves as Head of Quality for Meitra Hospital in Kozhikode, India. Here she is responsible for the entire quality and patient safety management. Reporting directly to the Board and Chief Executive Officer, her focus centers on strategic plans for business excellence.
Here in Episode #112, Raghavi starts our show with a mindset that moves us from being dreamers to doers. Raghavi highlights how her background in aviation set the path for her healthcare career. She gives us an audio tour of the Malabar region in which she lives, and an overview of the Indian Healthcare System. Raghavi shares how moments of gender discrimination empowered her to become a better healthcare leader. How she leverages SMEs to build strong project teams. Raghavi encourages us to include ROI into ALL our project work. She highlights a great AHA moment driven by team recognition. She spotlights many aspects of high-quality healthcare practices across India. Raghavi shares an update on the impact of COVID-19 on her local community. Raghavi puts out a call for more patient-centered citizens to enter healthcare. She gives us her best career advice for us to go forward with our talents. And why being well balanced will help you to be a great quality person.