Christopher Mensah MBA, BSIE, PMP, SSGB, CPHQ Improvement Specialist

The Healthcare QualityCast

Christopher Mensah MBA, BSIE, PMP, SSGB, CPHQ Improvement Specialist

December 29, 2020

Christopher Mensah MBA, BSIE, PMP, SSGB, CPHQ Improvement Specialist

Christopher Mensah is an Improvement Specialist with the Wolff Center at UPMC in Pittsburgh, PA. He is passionate about using his expertise and experience to positively impact patient care.

Chris holds a BS in Industrial Engineering and an MBA from the University of Pittsburgh. He also is certified as a Six Sigma Green Belt, Project Management Professional, and Certified Professional in Healthcare Quality.

Away from work, Chris enjoys reading, baking, listening to podcasts, and playing the tuba, video games, and basketball. He lives with his fiancé Liana and their two cats Luna and John Lewis.

Here in Episode #98 Chris starts our show with a classic quote from Dr. Deming.

Chris is an industrial engineer that shares his career story, leading him into unique development roles, and how his father’s story motivated his path.

He highlights how his background in project management and Toastmasters have allowed him to fine-tune his quality improvement skills.

He tells how he employed effective change management skills to power through what could have been one of his darkest career moments.

Chris gives us great takeaways around on the spot negotiating while in the midst of a project; and how he strategically uses donuts for team building.

Chris shares a great example highlighting the impact of spending time in the Gemba.

He highlights telehealth and health equity as two focuses that he is excited about in today’s healthcare setting.

And gives us his best career advice encouraging us to “take our headphones off.”

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