The Most Important Voice in Healthcare: Learning What Patient Experience Truly Means From a Patient
In this episode, Amie and Sara talk to a Patient Partner, healthcare advocate and author, Sue Robins. We discuss the impact of understanding patient voice and patient experience through a lens not all healthcare providers have a great understanding of. We discuss the importance how the patient perspective can inform care and create positive health outcomes and the lasting effects and impact of negative healthcare interactions. We also discuss her experiences through her honest and refreshing book, A Bird’s Eye View. Every healthcare provider and allied healthcare member should read this book and listen to this episode on how we can better partner with our patients and families to improve their healthcare journey and experience.
You can find Sue Robins at https://www.suerobins.com/ or on Twitter @suerobinsyvr