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The Medical Management Podcast

The Medical Management Podcast

The Medical Management Podcast is focused on helping medical practice managers level up their practice.

Latest From Series

The Ever Elusive Online Review with Zeke Kuch

Today’s guest is Zeke Kuch from Swell, a software company that helps clinics and medical centers better communicate and engage with their patients. We brought Zeke over on the show to discuss online review generation and the challenge it presents. Most customers go online and either look for or generate reviews about services. This plays an important role in the decision-making process, and businesses nowadays live and die with online reviews. If leaving a review isn’t convenient or automated, customers probably won’t leave them. There are ways to ask for reviews, and the easier to do for the user, the more you’ll probably get. For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com. 
July 27, 2021

Deep Dive Into Our Values: Positivity with Molly Ramsay

Today we are diving deep into another of our values: Positivity.  This core value is across the MedMan staff and is a criterion for being hired in the organization. Positivity isn’t being a ball of sunshine 24/7; it means always taking into account an optimistic approach to outcomes. Molly explains how she knows about someone’s positivity through the hiring experience. They also chat about how some feelings may be overwhelming sometimes and need moderation.  For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com. 
July 22, 2021

Deliberate Culture with Molly Ramsay

We are so happy to have Molly Ramsay over on the show again. This time to talk to us about deliberate culture and its impact on organizations. One of Molly’s biggest challenges and passions is company culture; This is why she jumped into the ship when MedMan was purchased in 2018. At MedMan, they had big company culture actions and small culture actions, like getting a meal with an interviewee as part of the process to get to know them. Together, they go through shared experiences at MedMan and how the culture has impacted their decisions. Tune in to this episode and leave with excellent takeaways about company culture. For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com. 
July 21, 2021

Getting to Know You -Part 2- with Jamie Mustard

Welcome back to the second episode with Jamie Mustard. In this episode, Jamie shares her experience as a process simplifier. In her previous job, she tells us how she helped the team be more efficient by getting more knowledge of the software system they worked with. Jamie then dives into her role at MedMan and how she’s adjusting to it. We close this episode with what Jamie would love to do when she has 20 minutes free or takes a two-week vacation! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com. 
July 15, 2021

Getting to Know You_Part 1 with Jamie Mustard

Welcome back to the Get To Know You series!  In this episode, we want you to know our Operations Coordinator, the incredible Jamie Mustard! She landed in healthcare after talking to an acquaintance that was a professor at Idaho State University. She described to him health care administration, and after their chat, she got on track with this industry and found her passion in it. She ended up at MedMan as the go-to person so things can run smoothly.  Tune in to this episode and be sure not to miss the next one; it’s with Jamie too! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com. 
July 13, 2021

Book Review – The Coaching Habit by Michael Bungay Stanier with Jesse and Jay

At MedMan, we want to share knowledge with you. It doesn’t matter if it comes from another podcast, a book, or a Youtube video.  In this episode, Jesse and Jay review a book, “The Coaching Habit” by Michael Bungay Stainer. They share their thoughts and opinions about it. Jay couldn’t leave this book alone; he read it in about three days! The way coaching is being taught and learned is shifting at this moment. When coaching, Michael’s proposal stands by not giving advice right away but changing them to questions. We invite you to read the book and see if you share some of Jay’s thoughts! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com. 
July 8, 2021

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The Medical Management Podcast

The Medical Management Podcast is focused on helping medical practice managers level up their practice. We channel over 43 years of medical practice management into actionable advice aimed to help you level up your practice. Through interviews with front-line managers and industry leaders, we bring you resources, tools, and inspiration to grow your practice.
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Team

Jay Holmes

Jay Holmes

Visionary/CFO/Principal


Jay has spent the majority of his career in public accounting, with a lot of that working with small businesses in the healthcare industry. During a portion of that time, he served on Intuit’s Accountant Council helping lead innovation in the small business accounting arena. His public accounting days are happily behind him, and he spends his time now as the visionary and CFO of MedMan helping medical practices thrive.
Jesse Arnoldson

Jesse Arnoldson

Administrator/Principal


Jesse has spent the first three years of his career traveling the North West as an interim administrator for MedMan, working with practice experiencing enormous amounts of change and challenge. Since then he’s grown roots as the administrator for a pediatrics group in Boise, ID.

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