In today's consumer-driven world, the quest for the ultimate healthcare patient journey has never been more crucial. With an ever-evolving landscape of technology and medical advancements, patients are seeking an experience that is not only efficient but also personalized. The healthcare industry must rise to the challenge of delivering a seamless, holistic, and meaningful journey that addresses the diverse needs and expectations of its patients. Join Kevin Howell, Senior Director, Web and Digital Strategy at UT Health San Antonio, and host Alan Tam as they unravel the secrets to achieving the ultimate healthcare patient journey. Hosted on Acast. See acast.com/privacy for more information.

A groundbreaking transformation is taking place, revolutionizing the way health plans operate and cater to the needs of their members. This new era is driven by the AI paradigm shift, which has opened up new avenues for innovation, efficiency, and personalized care. Join Michael Pacolay, Manager of CX Analytics and Outcomes from Highmark Health and host Alan Tam as they discuss the potential for AI to reduce costs, improve patient outcomes, and enhance the overall quality of care. As a result, health plans can be better equipped to meet the evolving needs of their members and stay competitive in an increasingly complex and dynamic healthcare landscape. Hosted on Acast. See acast.com/privacy for more information.

Join Matt Schwabel, Executive Director of Marketing Technology & Operations at UNC Health, and host Alan Tam as they explore the benefits of embracing consumerism in healthcare and how it can transform your patient experiences. With an increasing number of patients seeking out healthcare services online, it's critical for healthcare providers to embrace consumerism to create a more patient-centered experience. By focusing on patient satisfaction, healthcare providers can build trust, loyalty, and ultimately, improve patient outcomes. Hosted on Acast. See acast.com/privacy for more information.

Join Jeff Stewart, System Director of Strategic Marketing at CHRISTUS Health and host Alan Tam as they delve into the reasons why adopting "always-on" outreach programs is crucial for healthcare providers to stay ahead of the curve, ultimately delivering exceptional patient experiences and driving business growth. It's no longer enough to merely offer healthcare services and hope patients will come knocking at your door. The key to success in this highly competitive environment is adopting an "always-on" outreach approach, ensuring a constant and proactive connection with your target audience. This strategy is essential as it not only helps healthcare providers build lasting relationships with their patients but also fosters trust and loyalty among the community. But why are these programs so vital? Hosted on Acast. See acast.com/privacy for more information.

Join Brad Kittredge, CEO and Co-Founder at Brightside, and host Alan Tam as they discuss how a personalized approach to mental health care can lead to better outcomes, increased patient satisfaction, and improved overall health and wellbeing. When it comes to mental health, there's no one-size-fits-all solution. Each individual has unique needs and requires personalized care that caters to their specific requirements. With the advent of virtual care, mental health treatment has become more accessible than ever before. Virtual care offers a convenient and efficient way to receive behavioral health services, and it can be personalized to meet the specific needs of each patient. Hosted on Acast. See acast.com/privacy for more information.

Anthony Cadieux and Sharon Line Clary from AdventHealth join host Alan Tam to dive into the world of precision marketing for enhancing patient experiences and shaping the future of healthcare communication. In today's digital era, healthcare providers are turning to precision marketing to reach their target audiences more effectively. As the industry prioritizes patient-centric care and outcomes-based approaches, the need for tailored, data-driven strategies has never been more critical. Enter precision marketing – a game-changer that harnesses the potential of advanced analytics, personalized content, and innovative digital channels to revolutionize the way healthcare providers communicate with their patients. Hosted on Acast. See acast.com/privacy for more information.