5: The Human Variable

Day Zero

5: The Human Variable

This episode of Day Zero is hosted by advisory council member Marcus Osborne. Marcus speaks with Ryan Wells, founder and CEO of Health Here, a consumer patient platform that provides…
November 30, 2021

5: The Human Variable

Meet Ryan Wells:

Ryan Wells is the founder and CEO of Health Here, a consumer patient platform that smooths the healthcare process. Ryan also founded InVivoLink and served as its Chairman and CEO. Prior, Ryan spent 12 years with Johnson & Johnson DePuy Orthopedics, working in sales and management. He received a Bachelor’s in Anthropology at the University of Tennessee and sits on the board of Directors for Siloam Family Health Center, Ethiopia ACT, and Oak Hill School.

Key Insights:

Artificial intelligence and big data can inform healthcare; however, healthcare should never lose its human touch. Ryan explores his journey through healthcare technology and founding his own digital solutions.

  • The Human Variable. Due to constraints in data quality, Ryan believes that AI should be applied to only non-clinical parts of healthcare at this time. Additionally, AI will likely never displace the relationship between provider and patient, rather augment other aspects of the healthcare journey. (7:36)
  • Problem-Solution Cycle. Observation and pattern recognition allows you to get to the root of a problem, and creating solutions requires timing and decisiveness. If you make a bad decision, don’t worry. Ryan emphasizes that bad decisions can often be unwound. Besides, solutions often create more problems to solve. It’s part of the process of invention. (12:43)
  • Humility. Humility is fundamental to the early journey of entrepreneurs. It might be necessary to shift from the original vision, and success requires understanding the consumer and market, especially for more disruptive businesses. (17:50)

This episode is hosted by Marcus Osborne. He is a member of the Advisory Council for Day Zero and is the Senior Vice President for Walmart Health.

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