Meet Paul Generale:Paul Generale is a healthcare executive bringing nearly two decades of experience in the fields of finance and administration to his role as a senior executive with CHRISTUS Health. Key Insights:Mr. Generale believes that effective healthcare leaders must be able to adapt and pivot when new strategies are needed. What Recent Trends are Here to Stay? Innovation in digital, the care continuum, and Medicare and other regulator payers moving things to outpatient—these are here to stay.Integrated Health Plan. Instead of being fee-for-service, offering an in-house health plan allows healthcare systems to attack some of the social determinants.Continue Learning. Paul remarks, “Take some risk, learn. Try to evolve. There's not a path. If you find that opportunity, take it.” This episode was made possible by our partnership with Citi. Relevant Links:Learn more about Paul GeneraleRead about CHRISTUS Health

Meet Richard EdelmanRichard Edelman is the CEO of Edelman, a global communications firm, and Chairman of Daniel J. Edelman Holdings, the firm’s holding company. Now in his 26th year as CEO, Richard is one of the longest tenured agency leaders in the marketing services industry. Key Insights:Richard Edelman oversees international polling on personal and institutional trust.  Where does Political Dialog Occur? The most believable place to have a quality conversation on politics is at work. It's not in your neighborhood anymore. It's in the workplace, because people now have transferred so much of their psychic energy to work.How to Address Misinformation? There is a continued need to supplement information on social. I think companies have to participate in social put good facts in there. If they have quality information, sharing through newsletters, I just don't think media can do it aloneHow to be Trustworthy? It used to be that 75% of trust score was related to ability. Now that's taken for granted almost the other 75 has to do with who you are. Do you have a mission?This episode was made possible by our partnership with Edwards Lifesciences.Relevant Links:Read more about Richard’s careerRead about Richard’s company, Edelman

Meet Richard PollackRick Pollack is president and CEO of the American Hospital Association (AHA), the nation’s largest hospital and health care system membership organization with nearly 5,000 member hospitals, health care systems, networks, and other providers of care. Serving as the AHA’s top leader since 2015, Rick is widely recognized for his strong, effective advocacy and leadership on behalf of our nation’s hospitals, the patients and communities they serve, and the health care professionals those organizations support. During the height of the COVID-19 pandemic, Rick built a coalition including the American Medical Association, the American Nurses Association, state and regional hospital associations, and other leading health organizations to support efforts in following public health guidelines, promoting vaccination, with a focus on vulnerable communities, and successfully obtaining the financial resources and regulatory flexibility to keep our hospitals open to care for their patients and communities during the most challenging public health crisis of our time. Key Insights:Mr. Pollack is an experienced leader and expert in health policy, health financing, and advocacy.  Unifying Issues. In spite of diversity of concerns among members, certain issues draw all together: financial challenges, workforce challenges, cybersecurity, etc. Bipartisan Advocacy. The AHA has been intentional about working across the political divide, developing close relationships with both Trump and Biden administrations. Consolidation Advantage. The shift to value based care involves managing risk, and larger organizations can typically handle more risk: consolidation often makes sense. Relevant Links:Read more about Mr. PollackRead about the American Hospital Association

Meet Elizabeth Fowler:Dr. Elizabeth Fowler is Deputy Administrator and Director of the Center for Medicare and Medicaid Innovation at CMS. Dr. Fowler previously served as Executive Vice President of programs at The Commonwealth Fund and Vice President for Global Health Policy at Johnson & Johnson. Before that, she was special assistant to President Obama on health care and economic policy at the National Economic Council. From 2008 to 2010, she was Chief Health Counsel to Senate Finance Committee Chair, Senator Max Baucus (D-MT), where she played a critical role developing the Senate version of the Affordable Care Act. She also played a key role drafting the 2003 Medicare Prescription Drug, Improvement and Modernization Act (MMA). Dr. Fowler has over 25 years of experience in health policy and health services research. She earned a bachelor’s degree from the University of Pennsylvania, a Ph.D. from the Johns Hopkins Bloomberg School of Public Health, and a law degree (J.D.) from the University of Minnesota. She is admitted to the bar in Maryland, the District of Columbia, and the U.S. Supreme Court. Dr. Fowler is a Fellow of the inaugural class of the Aspen Health Innovators Fellowship and was elected to the National Academy of Medicine in 2022. Key Insights:Dr. Fowler is committed to the goal of reducing healthcare spending on a net basis into the future.Efficiency. Part of the ACA passed in 2010, the CMS Innovation Center aims to reduce barriers to care delivery, making healthcare more affordable and efficient. Long Term Plans. Dr. Fowler suggests that changing our healthcare system for the better is a project of immense scope. Prepare to measure progress on a scale of decades. Realism and Risk. Value-based care remains the goal, but Dr. Fowler understands that many organizations still face challenges that prevent them from adopting value models.This episode was made possible by our partnership with Edwards Lifesciences.Relevant Links:Follow Dr. Fowler on TwitterLearn about the CMS Innovation Center

Meet Steve Glass:Steve Glass is CEO of Medical Mutual and a member of the company’s board of directors. An experienced healthcare executive, Steve joined the Cleveland Clinic in 2002 and was named the organization’s CFO in 2005. In that role, he was responsible for the overall financial operations of the Cleveland Clinic and its subsidiaries worldwide. Mr. Glass earned a Bachelor of Science degree in Accounting from Towson University in Maryland and is a Certified Public Accountant. He is on the board of directors for the Greater Cleveland Partnership, as well as a member of the American Institute of Certified Accountants, Ohio Society of Certified Public Accountants and Healthcare Financial Management Association.Key Insights:Steve Glass believes that providers and payers can work together to minimize friction in healthcare.The CEO Role. Stakeholders inside and outside of the company look to the CEO to be the voice of the organization, and establishing trust is key. Managing Risk. Insurers understand the benefit of moving to value-based care, but it’s important to monitor and manage financial risk as health systems move in that direction.A Capitalist Society. Steve remarks, “If somebody’s coming into your market, it’s because they see an opportunity.” Providers and Payers need to innovate to meet the challenge.This episode was made possible by our partnership with Citi.Relevant Links:Read more about Steve GlassRead about Medical Mutual 

Meet Dr. Andy AndersonDr. Andy Anderson is Chief Medical Officer and Chief Quality Officer for RWJBarnabas Health. He oversees the clinical activities of one of the largest academic health systems in the nation. Dr. Anderson guides medical professionals through new models of health care delivery and reimbursement, with a focus on transformative health care and population health to achieve the best possible outcomes in quality, safety, and service. He brings broad experience in health system leadership and physician practice management to his role, having formerly been the CEO of the combined Medical Group at RWJBarnabas-Rutgers, and the Chief Medical Officer at Aurora Health Care in Wisconsin. Dr. Anderson continues to see patients and teach in addition to his leadership responsibilities. An internist by training, Dr. Anderson is a graduate of University of North Carolina, Chapel Hill, where he earned his bachelor’s degree and medical degree. He earned a Master of Business Administration degree at Marquette University. Key Insights:Dr. Anderson has years of experience practicing medicine and is an expert in healthcare leadership:Outcomes-Driven. Dr. Anderson believes that using data to set and reach to achieve clear outcomes can inspire better care, and bring joy to healthcare employees.Integrated Care. The days of the shingled private practice may be drawing to a close: larger systems, offering integrated care, are a more effective place of employment for physicians.Master the Craft. Dr. Anderson encourages aspiring healthcare leaders to master their craft first—read voraciously, and practice consistently. Knowledge makes a leader effective.Relevant Links:Read more about Dr. AndersonRead about RWJBarnabas Health