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#33 Building Resilient Healthcare Organizations from the Inside Out:  The Contribution of the Individual and Organization with Heather Graham, LCSW

Healthcare’s MissingLogic Podcast

#33 Building Resilient Healthcare Organizations from the Inside Out: The Contribution of the Individual and Organization with Heather Graham, LCSW

February 26, 2020

#33 Building Resilient Healthcare Organizations from the Inside Out: The Contribution of the Individual and Organization with Heather Graham, LCSW

We are so happy to have our friend and colleague Heather Graham on the podcast today.  Heather is a licensed clinical social worker and certified employee assistance professional. 

In our conversation with Heather we explore the system and individual polarity in the context of clinician burnout, well-being and resilience.  

There are numerous stressors impacting clinician burnout and well-being these days.  Recently there has been increases across the board in interpersonal and generalized stress.

Heather shares how an Employee Assistance Program (EAP) and services can support employee well-being.  These services were developed because of the understanding that personal lives impact professional lives and professional lives impact personal lives. 

There are a variety of ways EAP can support both leaders and clinicians in managing the system and individual factors that impact burnout and well-being.  EAP services can provide opportunities to balance personal and professional well-being and at the same time maintain professional boundaries that support confidentiality for employees and leaders.

Heather says, “it [Polarity Thinking™] creates resilience, which is the ability to embrace the reality and work around and with it”. This is important “because healthcare organizations need to be resilient from the inside out and you can’t be resilient without the employees being resilient”.

It’s a two-way street.  Both the system and the individual clinician contribute. It’s not about owning the personal resilience of clinicians as a system and the clinicians can’t make the system responsible for their personal resilience either.

“You need to build resilience from the leadership down, employees up, from the inside out and outside in” says Heather.

Join us for this informative and thought provoking interview! 

Email us at [email protected] if you have any questions, we may use your question on a future episode.

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