Episode 33: David Bennett of pCare answers the $1 million question: How can health systems keep patients for life?
For hospitals and health systems, the lifetime value of a patient is around $1 million. So why are more than half of U.S. hospitals operating with outdated tech that adds friction to the patient experience and increases the likelihood of losing that patient to a different system? David Bennett, CEO of pCare, joins Justin to discuss how technology, amenities, and basic bedside manner intersect in a patient’s care experience—and what consumers can do to stay informed and navigate the healthcare system more effectively.
Justin and David explore the overwhelming wealth of data available to healthcare consumers and how hospitals can take steps to improve patients’ experiences before they even walk in the door. Plus, they examine the ongoing shift from patient-centric to family-centric care, and Dave shares how his wife’s recent healthcare journey has changed how he views his job as a CEO working in the healthcare industry.
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