62: A Leadership Legacy, with Marna Borgstrom, CEO, Yale New Haven Health and Yale New Haven Health Hospital
Meet Marna Borgstrom:
Marna Borgstrom is CEO of Yale New Haven Hospital and Yale New Haven Health. She started her career at Yale New Haven over 40 years ago, and advanced through positions of increasing responsibility in administration, management, and operations. In 2005, she was selected to serve as CEO, and after 17 years will be retiring in March of 2022. She received a Bachelor’s in Human Biology from Stanford and a Master of Public Health from Yale University School of Medicine.
Key Insights:
Marna Borgstrom has decades of experience in healthcare. She reflects on her career journey and leadership, and shares what she will do next.
- Operations and Strategy Inform Each Other. Good healthcare leadership requires both operations and strategic expertise. Being a good operator requires the strategic foresight to innovate, and being a good strategist requires understanding the business. (5:00)
- How to Develop Talent. Marna shares that she spent at least 25% of her time as CEO on talent development. Yale New Haven created a Lean In group to promote mentorship for both women and men. This work strengthened company culture and promoted internal succession. (15:42)
- Is Retirement the End? Not for Marna! After 43 years at Yale New Haven, she is excited to leave the organization in good hands. She is working on becoming a career coach, taking bucket list tips, and continuing her volunteer work with the Connecticut Center for Arts and Technology (21:16)
This episode is hosted by Joanne Conroy, M.D. She is a member of the Advisory Council for Her Story and is the CEO and President of Dartmouth-Hitchcock and Dartmouth-Hitchcock Health.
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