UnHack (the Podcast): From “All or Nothing” to Scalable Solutions and Resilience with Heather Costa
March 24, 2025: Heather Costa, Director of Technology Resilience at Mayo Clinic, shares her journey of rebranding her team from “disaster recovery operations” to “technology resilience operations,” emphasizing that cyber incidents require a fundamentally different approach than physical disruptions. The conversation delves into the challenges of communicating technical needs with clinical staff, with Heather explaining her philosophy of “meeting people where they are” and focusing on their work rather than the technology. As cyber threats continue to evolve, Heather offers insights into building resilient systems that minimize disruption to patient care.
Key Points:
- 03:43 Heather’s Role at Mayo Clinic
- 04:29 The Evolution of Disaster Recovery
- 07:10 Engaging Frontline Operators
- 17:44 Building Blocks of Resilience
- 20:52 Lightning Round
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