Bridging the Payer-Provider Gap
Meet Steve Glass:
Steve Glass is CEO of Medical Mutual and a member of the company’s board of directors. An experienced healthcare executive, Steve joined the Cleveland Clinic in 2002 and was named the organization’s CFO in 2005. In that role, he was responsible for the overall financial operations of the Cleveland Clinic and its subsidiaries worldwide. Mr. Glass earned a Bachelor of Science degree in Accounting from Towson University in Maryland and is a Certified Public Accountant. He is on the board of directors for the Greater Cleveland Partnership, as well as a member of the American Institute of Certified Accountants, Ohio Society of Certified Public Accountants and Healthcare Financial Management Association.
Key Insights:
Steve Glass believes that providers and payers can work together to minimize friction in healthcare.
The CEO Role. Stakeholders inside and outside of the company look to the CEO to be the voice of the organization, and establishing trust is key.
Managing Risk. Insurers understand the benefit of moving to value-based care, but it’s important to monitor and manage financial risk as health systems move in that direction.
A Capitalist Society. Steve remarks, “If somebody’s coming into your market, it’s because they see an opportunity.” Providers and Payers need to innovate to meet the challenge.
This episode was made possible by our partnership with Citi.
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