58: Data Powered, People Centered, with Rajeev Singh, CEO and Chairperson of the Board, Accolade
Meet Rajeev Singh:
Rajeev Singh is the Accolade CEO and Chairperson. Accolade is transforming employer health benefits programs through providing personalized, continuous and integrated health services. He is also a board member of Avalara and Amperity, and a Trustee of the Seattle Children’s Hospital Foundation. Previously, Rajeev was Co-Founder, President and COO of Concur Technologies a highly successful company with a multi-billion dollar sale to SAP. He graduated with a B.S.E. from Western Michigan University.
Rajeev Singh is a successful entrepreneur who pivoted to healthcare to make tangible, positive changes in people’s lives.
- Aligning on Mission. Rajeev emphasizes the importance of mission and values over objectives or measurables. Core values keeps a company aligned to its mission and moving in the right direction. It gives talented employees a compass to make decisions. (11:46)
- Aligning Incentives. Rajeev thinks the healthcare status quo exists because financial incentives are misaligned. To drive adoption, Accolade promised clients that if they didn’t see lowered costs and improved patient satisfaction, they didn’t have to pay. By delivering on those promises, Accolade has a nealry 100% retention rate from its customers. (17:41)
- Aligning Yourself. The key to being an effective leader and entrepreneur is first introspection. Understand yourself and your internal motivations. Second, read as much as you can. And third, have a solid foundation and support system of family and friends. (35:30)