Keynote: Crisis Management, Burnout, and Innovation vs. Recklessness with Joel Klein
November 7, 2024: Joel Klein, SVP and CIO of the University of Maryland Medical System, discusses the intricate intersection of clinical experience and executive IT leadership. How can lessons learned from crisis management in the ER inform the high-stakes world of IT infrastructure, cybersecurity, and system-wide initiatives? Dr. Klein shares candid insights on the challenges of integrating innovation while addressing clinician burnout and navigating the demands of an aging population. With reflections ranging from lessons borrowed from aviation to balancing telemedicine capabilities, Dr. Klein’s story highlights the delicate art of empowering healthcare teams and embracing change.
Key Points:
- 06:54 Managing Crisis and Team Leadership
- 14:50 Balancing Innovation and Practicality
- 20:12 Addressing Clinician Burnout
- 29:29 Workforce Development and Training
- 33:49 Personal Interests and the Lightning Round
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