Newsletter
Bright Spots in Healthcare

Bright Spots in Healthcare

Find a bright spot ... and clone it!

All Episodes

Reducing Chronic Condition Readmissions

Preventable hospital readmissions cost the healthcare system approximately $25 billion annually, and it is estimated that one of every five Medicare patients is readmitted to the hospital within 30 days of discharge. Our panel of experts shares insights and best practices on lowering readmission rates for patients with chronic health conditions through proven prevention and discharge programs and follow-up plans. Panelists: Troy Garland, MBA, RN, Vice President, Clinical and Quality Operations, Equality Health Sarah Keenan, RN, BSN, MSIHM, Chief Clinical Officer/President, Integrated Care, Bluestone Physician Services Michelle Nelson, Director, Health Improvement, United Regional Health Center ​Ashish V. Shah, CEO, Dina​   This episode is sponsored by Dina Dina powers the future of home-based care with its care-at-home platform and network that can activate and coordinate multiple home-based service providers, engage patients directly, and unlock timely home-based insights that increase healthy days at home. Dina works with many leading health systems, ACOs and health plans to extend their reach into the home to help people live their best lives.   The platform creates a virtual experience for the entire healthcare team so they can communicate with each other--and help patients and families stay connected--even though they may not physically be under the same roof. Dina helps professional and family caregivers capture rich data from home, using artificial intelligence to recommend evidence-based, non-medical interventions. Visit their website at dinacare.com
July 22, 2022
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How Digital Technologies are Advancing Health Equity

  Digital technology can give organizations more data so that they have visibility not only into patients’ clinical profiles but also population health profiles and socioeconomic profiles.    Our panel of experts will discuss how health plans can effectively tap the potential of digital technologies to improve care delivery, outcomes and equity for traditionally underserved populations. Learn strategies and best practices you can implement in your own organization!  how health plans can use digital tools to close gaps in care and advance health equity.   Panelists: Paula Gutierrez, Director, Health Equity, Director of Health Equity for CVS Kidney Care, a CVS Health Company  Seun O. Ross, Executive Director, Health Equity, Independence Blue Cross Paula LeClair, US General Manager, Healthy.io   Panelist bios: https://www.sharedpurposeconnect.com/events/health-equity-how-digital-technologies-are-reshaping-healthcare/   This episode is sponsored by Healthy.io Healthy.io is the global leader in turning the smartphone camera into a clinical-grade medical device for an at-home urinalysis and digital wound management    Their smartphone-powered home kidney test (pause) aids in the early detection of chronic kidney disease and helps close gaps in access and care for over 500,000 patients worldwide. Beyond being recently featured by CNBC, Fast Company and the Financial Times, Healthy IO is partnered with some of the nation's leading health plans and the National Health Service in the United Kingdom b/c of the test’s ease of use, high completion rates, and the huge potential savings.   They are the first company to convert your smartphone into a clinical-grade medical device to enable at-home testing with instant results.    
July 1, 2022
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Elevate Risk Adjustment by Activating Providing Participation

Risk adjustment is much more than a regulatory requirement for Medicare Advantage plans –  it can improve the quality of care by providing an accurate picture of each member’s health status and ensuring each member receives the right interventions and treatment.    Providers play an important role in risk adjustment, too. An engaged partnership between health plans and providers is vital to ensure beneficiaries receive valuable benefits.    Our panel of experts from Blue Cross Blue Shield of Illinois, CommuniCare Health Centers, Priority Health, SelectHealth and Vatica Health will share successful strategies and best practices for payers and providers to work in partnership to close gaps in care, achieve better clinical and financial performance, and support value-based care. Hear both payer and provider perspectives on building a successful relationship.   Confirmed Panelists: Jeslie Jacob, Divisional Vice President, Provider Analytics, Reporting & Connectivity, Blue Cross and Blue Shield of Illinois. Rebecca Welling, Associate Vice President, Risk Adjustment & Coding, SelectHealth Lisa Wigfield, RN, BSN, CCM, CRC, CDEO, Clinical Advisor, Risk Management, Priority Health Janie Reddy, DNP, FNP-BC, Director of Family Medicine, CommuniCare Health Centers Hassan Rifaat, MD, CEO, Vatica Health Bios: https://www.sharedpurposeconnect.com/events/elevating-risk-adjustment-by-activating-physician-participation/   This episode is sponsored by Vatica Health Founded in 2011, Vatica Health is the leading provider-centric risk adjustment and quality of care solution for health plans and health systems. By pairing expert clinical teams with cutting-edge, HITRUST-certified technology at the point of care, Vatica increases patient engagement and wellness, improves coding accuracy and completeness, facilitates the identification and closure of gaps in care, and enhances communication and collaboration between providers and health plans. The company’s unique solution helps providers, health plans, and patients achieve better outcomes together. Vatica Health is trusted by many of the leading health plans and thousands of providers nationwide. Vatica Health is a portfolio company of Great Hill Partners. For more information, visit www.vaticahealth.com/.  
June 24, 2022
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The Playbook for Local as a Healthcare Strategy

Engaging high-needs Medicare and Medicaid members can be a huge barrier to better health and a consistent challenge for even the most innovative health plans. In order to successfully engage these members, health plans must meet them in the communities they live and work and provide the right solutions and resources. Our expert panel of leaders from UnitedHealth Group, UPMC Health Plan, and Reema Health along with the former mayor of Wahington D.C. share how using personalized, community-based solutions helps plans identify member needs, build meaningful relationships, establish trust, navigate care gaps and boost outcomes. Panelists: Cyrus Batheja, National Vice President, UnitedHealth Group; Kendra J. White, Senior Manager, Medicare Community Relations, UPMC for Life; Adrian Fenty, Former Mayor District of Columbia; Justin Ley, Co-Founder & CEO, Reema Health Panelist bios: https://www.sharedpurposeconnect.com/events/the-playbook-for-local-as-a-healthcare-strategy/ This episode is sponsored by Reema Health Reema uses technology to power human relationships with the goal of improving health outcomes for people who are hardest to reach. Reema’s breakthrough health platform uses proprietary technology and predictive data modeling to identify people with the highest level of unmet social needs, power Community Guides with the right information to engage them meaningfully, connect them with the most relevant resources, and improve their health and their lives. For more information visit ReemaHealth.com.  
June 10, 2022
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How Carefirst and Socially Determined are Taking an Analytic Approach to Drive Precision

Socially Determined Co-Founder and CEO Trenor Williams, MD, talked with Eric about the importance of accessing and unlocking the potential of member demographic data,  including race, ethnicity and language, to identify social risk, and prioritize geographies and interventions for best results, and measure intervention return on investment (ROI).   He specifically discussed how his organization partnered with CareFirst in Maryland on a $10.5 million diabetes prevention initiative. Using the alternative data, Socially Determined defined the communities most at risk to develop diabetes, enabling CareFirst to create targeted solutions that would produce the greatest impact.    About Trenor Trenor co-founded Socially Determined in 2017 and is responsible for leading the company’s mission and fundraising activities with strategic investors as well as providing executive oversight to clients. As the son of a social worker, Trenor saw firsthand how the insights his mother gleaned during in-home client visits provided a more holistic story of a person than he ever got as a family physician. Inspired by this experience, he created the company to give organizations full visibility into social risk factors so they could understand its impact on the people and communities they serve and strategically intervene.   Prior to Socially Determined, Trenor was the Medical Director of Family Practice at Mammoth Hospital in California. He went on to serve as Lieutenant Commander in the United States Naval Reserve. This Episode of the Bright Spots in Healthcare is sponsored by Socially Determined   Socially Determined is a physician-founded, Social Risk Intelligence and solutions company, providing risk analytics, data, and advisory services to industry-leading organizations committed to assessing and addressing Social Determinants of Health (SDOH) and social risk among the communities and populations they serve – and bear risk for. Visit their website at https://www.sociallydetermined.com/
June 1, 2022
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How Conquering Loneliness is A Key to Your Medicare & Medicaid Businesses

Loneliness has been associated with worsening health-related quality of life, increased mortality, higher risk for a variety of physical and mental health conditions, and other poor health outcomes. While loneliness is typically associated with seniors, it can apply at any age. Michelle Bentzien-Purrington, SVP, Senior Vice President, MLTSS, Molina Healthcare and Cindy Jordan, Co-founder & CEO of PYX Health, share strategies and best practices tied to reducing the impact of loneliness on Medicare and Medicaid populations.  This episode is sponsored by PYX Health Founded pre-pandemic, Pyx Health is the first proven solution used to treat loneliness. The Pyx Health platform combines a friendly technology application with a call center staffed with certified, compassionate humans. We work with health insurers who have demonstrated improving loneliness improves cost (57% reduction in medical spending), health (82% improved loneliness and depression) and engagement (73% feel more connected to care teams).
May 27, 2022
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SDOH and DE&I: Knowing Your Veteran Population

Featuring: David Shulkin, MD, Former U.S. Secretary of Veterans Affairs Kacey L. Serrano, MPA, CPC, CRC, Director, Medicare Stars and Risk Adjustment, Arkansas Blue Cross and Blue Shield Sean Libby, President, BeneLynk Today, 22% of Medicare Advantage members are veterans of the United States Armed Forces and 5% of Medicare Advantage members use the Department of Veterans Affairs (VA) for some of their healthcare needs. However, many health plans don’t have a full understanding of the care their veteran population needs. Panelists share how Medicare Advantage plans can address social determinants of health (SDOH) for its veteran members by identifying their veteran populations and coordinating care with the VA. Topics for Discussion include: Identifying your Medicare Advantage veterans, discovering the value of documenting VA care and understanding military service as a Social Determinant of Health.   This episode is sponsored by BeneLynk, a national provider of social determinants of health (SDoH) solutions for Medicare Advantage and Managed Medicaid health plans. We serve plans and their members by creating a human-to-human connection and providing the assistance a member needs to get the benefits they deserve. By employing one dynamic conversation that flows organically to meet social determinants of health challenges, we build stronger human connections that are supported by innovative technology. We help Medicaid members to retain their benefits through a comprehensive outreach campaign providing information and assistance. All of our services are customized to the specific geography where we provide services and provide the members with the specific information they need to keep their benefits in place. Our mission is to improve lives and positively impact social determinants of health barriers by providing our healthcare partners with the information they need, and people with the advocacy they deserve.   Panelist bios available at: https://www.sharedpurposeconnect.com/events/medicare-quality-and-risk-knowing-your-veteran-population/
May 20, 2022
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Creating a More Human, Holistic Approach to SDoH: Reaching the Unreachable with Anthem, Optima Health, UnitedHealthcare & Icario

Reaching hard-to-reach populations takes heart, determination, and support. And it’s hard. Just because you’re communicating, doesn’t mean you’re connecting. Our panel explores ways health plans can make sure they meet their members where they're at and how to navigate the complicated outreach process. Panelists: Merrill Friedman, RVP, Inclusive Policy and Advocacy, Anthem; Ben Line, SVP, Complex Member Services, UnitedHealthcare; Traci Massie, Director, Government Programs, Optima Health; Sara Ratner, SVP, Government Markets & Strategic Initiatives, Icario https://www.sharedpurposeconnect.com/events/creating-a-more-human-holistic-approach-to-sdoh-reaching-the-unreachable/ This Bright Spots in Healthcare episode is sponsored by Icario. Icario is a health action platform that unites pioneering technology, data science, and behavioral insights to connect everyone to better health. Icario develops personalized healthcare experiences that move people to better health with every action while reducing member abrasion through the use of extrinsic and intrinsic motivations. Learn more at icariohealth.com  
April 21, 2022
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Your New SDOH Roadmap: Integrating Social Care into Healthcare

In order to implement an effective SDOH strategy, healthcare organizations must develop an infrastructure to integrate both clinical and social interventions. Our panel of experts from Melanin & Medicine, MetroPlus Health, Priority Health, ProMedica, and Socially Determined shares best practices, lessons learned, and key considerations to help you design a roadmap to address social determinants of health (SDOH), social risk factors and social needs among the communities, populations and individuals you serve. Panelist bios: https://www.sharedpurposeconnect.com/events/your-new-sdoh-roadmap-integrating-social-care-into-healthcare/   This episode is sponsored by Socially Determined Socially Determined is a Social Risk IntelligenceTM and solutions company, providing risk analytics, data, and advisory services to industry-leading organizations committed to assessing and addressing Social Determinants of Health (SDOH) and social risk among the communities and populations they serve – and bear risk for. To that end, we offer a purpose-built analytics platform, SocialScape®, to quantify, visualize, and mitigate the impact of SDOH and social risk – at scale.   SocialScape generates community-level SDOH risk exposure indices, individual-level social risk factor scores, and advanced analytics that empower organizations to understand how SDOH and social risk impacts key business metrics, including suboptimal utilization, total cost of care, quality measure attainment, and health equity, as well as member engagement, satisfaction, and retention. Our platform and expertise are trusted by organizations across the healthcare ecosystem including health plans, health systems, life science companies, non-profits, and foundations.
April 15, 2022
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True Value-Based Care Starts with an Action

 Dr. Jonah Mink, Medical Director of Health.io discusses how health plans can convert data into actionable insights by leveraging focused chronic care service providers with at-home or last-mile care or diagnostics. Jonah also shares how health plans are generating clinical results and revenue from partnerships with service providers and offers guidance on what plans should consider when thinking about a partnership. He also discusses how partnerships with chronic care-focused service providers help reduce health disparities in the community.   Jonah cares deeply about health equity and social justice and has expertise in new models of technology and relationship-based care delivery that address access gaps and improves care quality. Jonah completed his residency training in Family Medicine and Community Health at the University of Pennsylvania works as a family medicine doctor in the U.S. and Israel.   To receive a copy of the Healthy.io whitepaper, Actionable Approaches to Population Health, please complete this form: https://www.sharedpurposeconnect.com/population-health/   This episode is sponsored by Healthy.io Healthy.io is an innovative healthcare company that uses smartphone technology to make remote clinical testing possible. Healthy.io is the global leader in turning the smartphone camera into a clinical-grade medical device for at-home urinalysis and digital wound management. Their home urinalysis kits aid in the diagnosis of chronic kidney disease, urinary tract infections and prenatal testing and serves over 500,000 patients worldwide. Beyond being recently featured by CNBC, Fast Company and the Financial Times, Healthy IO is partnered with some of the nation's leading health plans and the National Health Service in the United Kingdom b/c of the test’s ease of use, high patient adherence and the huge potential savings
March 31, 2022
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Health Equity and SDOH: Leveraging Data and Measures with Anthem, CareSource, Nationwide Children’s Hospital and Evolent

Achieving health equity begins with an ability to identify health disparities and their causes Without adequate data and measures, inequities remain unseen and unaddressed. Our expert panel discusses the importance of leveraging data and analytics to understand, measure, and support equity improvement efforts. They will share successful strategies and best practices you can bring back to your organization.   Panelists: R.J. Briscione, Senior Director, Social Determinants of Health Strategy & Execution, Aetna, a CVS Health Company, Merrill Friedman, RVP, Inclusive Policy and Advocacy, Anthem, Inc., Amy Riegel, Senior Director, Housing, CareSource, Nick Jones, Director, Healthy Neighborhoods Healthy Families, Nationwide Children's Hospital, Katie McKillen, Regional President, Market Operations, Evolent Health   This episode is sponsored by Evolent Health Services Evolent Health Services provides modern administrative and clinical capabilities along with managed services to health plans and risk-bearing organizations. We drive operational efficiency through higher levels of automation, enhance member engagement using a modern, fully integrated end-to-end platform, and leverage AI to convert data into actionable insights. visit:evolenthealthservices.com  
March 25, 2022
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Consumer Centricity and the Power of PAM®

Eric goes one-on-One with Chris Delaney, Founder and CEO of Insignia Health. During the episode, Chris talks about consumer centricity and the importance of the patient activation measure (PAM) for health plans and providers. He provides various case studies and overall guidance on how to successfully implement activation programs that work. This episode is sponsored by Insignia Health Insignia Health has been embedded in patient activation research, platform development and consulting for over 20 years providing leading solutions around patient activation assessment as well as patient health coaching and engagement resources.   Their partners include hospitals and health systems, health plans and insurers, pharmaceutical companies and government health programs around the world, including direct contracts with leading healthcare organizations like the Centers for Medicare and Medicaid Services (United States) and the National Health Service (England).   We know, In order to improve a consumer’s health, we have to meet them where they are. The Patient Activation Measure® (PAM®) is a 10- or 13-item survey that measures a patient’s current knowledge, skills and confidence to manage their own health and healthcare. PAM’s design and results are validated by hundreds of published studies from researchers around the world. Visit: insigniahealth.com
February 17, 2022
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Medicare Advantage: Novel Approaches to Whole Person Care

Experts from Cigna, SCAN Health Plan and UPMC Health plan share strategies and best practices for generating higher HEDIS and STAR ratings by advancing a holistic approach to their members’ care including “last mile” strategies and caregiver support coupled with physical, behavioral and social needs. Panelists include Ellen Bjeckford, PhD, MPH, Associate Vice President, Population Health and Clinical Transformation, UPMC Health Plan, Evan Falchuk, Chairman & CEO, Family First,  Sophie Howlett, Manager, Population Health, SCAN Health Plan Grant Tarbox, DO, Regional Medical Executive, West/Northeast Region, Cigna Medicare, Kendra White, Senior Manager, Community Relations, UPMC for Life, UPMC Health Plan.  Bios:https://www.sharedpurposeconnect.com/events/medicare-advantage-novel-approaches-to-whole-person-care/   This episode is sponsored by Family First More than ever, Americans are struggling with the complex realities of caregiving. Family First is the first expert-led and technology-powered caregiving solution for Medicare members. By integrating clinical data and social determinants of health, our multi-disciplinary Care Teams craft and implement comprehensive care plans to solve Medicare members’ most urgent caregiving needs, close care gaps, increase member satisfaction and decrease the intensity of care needed. To learn more, visit www.Family-first.com.
February 11, 2022
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A Conversation with Cynthia Brandt, PhD, Chief Executive Officer & President, Lucile Packard Foundation for Children’s Health

Dr. Cynthia Brandt joins Eric to discuss her mission to unlock philanthropy to improve health for children and mothers around the world through the foundation, which directs all fundraising for the Lucile Lucile Packard Children’s Hospital Stanford and for the maternal and child health programs at Stanford University School of Medicine. Cynthia shares some“bright spots” in children’s healthcare today. In addition to the foundation’s mission, the discussion also touches on topics from health equity to the evolution of philanthropy in healthcare.    Cynthia Brandt is Chief Executive Officer & President of the Lucile Packard Foundation for Children’s Health. Since 2018 she has been on a mission—with the outstanding team at the Foundation—to unlock philanthropy to improve health for all kids and moms, in Silicon Valley and around the world. During 20+ years in fundraising and communications, Cynthia has contributed to important missions and great teams as Campaign Director for the Smithsonian Institution, VP for Advancement at Mills College, and Associate Dean for External Relations at Stanford University’s School of Humanities & Sciences. She is grateful and motivated to give back because others’ generosity allowed her to pursue a PhD and MA in sociology at Stanford and a BA in English and fine arts at Vanderbilt. Cynthia is passionate about the potential for science to heal humanity and the planet. She is emphatic that this work must be grounded in empathy and a commitment to lift up all people equally.
February 3, 2022
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Leverage SDOH Outreach to Increase Dual Eligible Penetration

Our panel of experts from Commonwealth Care Alliance, Molina Healthcare of Ohio and BeneLynk share best practices for addressing the SDOH needs of your dual eligible members. Walk away with ideas you can implement in your own organization to close gaps in care, improve outcomes, and reduce costs. Topics include: Topics include: Combining technology with the human touch; Segmenting your population by key determinants; Using SDOH Z-Codes to prioritize patient outreach; Designing programs to change behavior; Determining ROI   Panelists: Pamela Tropiano, RN, BSN, MPA, CCM, Vice President, Healthcare Services, Molina Healthcare of Ohio, Inc. Lauren Easton, MSW, L.I.C.S.W. Vice President, Integrative Program Development and Clinical Innovation, Commonwealth Care Alliance Sean Libby, President, BeneLynk   Panelist Bios https://www.sharedpurposeconnect.com/events/leveraging-sdoh-to-increase-dual-eligible-penetration/   This episode is sponsored by BeneLynk, a national provider of social determinants of health (SDoH) solutions for Medicare Advantage and Managed Medicaid health plans. We serve plans and their members by creating a human-to-human connection and providing the assistance a member needs to get the benefits they deserve.  By employing one dynamic conversation that flows organically to meet social determinants of health challenges, we build stronger human connections that are supported by innovative technology. We help Medicaid members to retain their benefits through a comprehensive outreach campaign providing information and assistance. All of our services are customized to the specific geography where we provide services and provide the members with the specific information they need to keep their benefits in place.  Our mission is to improve lives and positively impact social determinants of health barriers by providing our healthcare partners with the information they need, and people with the advocacy they deserve.
January 28, 2022
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Health Plan Case Studies: Strengthen the Member Experience to Improve Quality Ratings

Health plans today are facing simultaneous pressures to improve member experience, increase healthcare quality and reduce costs. Hear how leading health plans are designing and implementing exceptional member experiences, boosting quality rating and helping members achieve better health outcomes! Also, learn how looking at the member experience through a financial services lens yields powerful insights about targeting members with a data-centric approach.    Expert panelists: Cynthia Weiss, RN, MSM, BSN, Director, Quality, Accreditation, and Wellness, AvMed Health Plans; Topher Wurts, Partner, and CMO, Chief Outsiders and Louise Briguglio, SVP, Integrated Experience Group, Icario. View their bios at: https://www.sharedpurposeconnect.com/events/demystify-the-member-experience-to-make-your-health-plan-more-competitive-and-improve-quality-ratings/   This Bright Spots in Healthcare episode is sponsored by Icario. Icario is a health action platform that unites pioneering technology, data science, and behavioral insights to connect everyone to better health. Icario develops personalized healthcare experiences that move people to better health with every action while reducing member abrasion through the use of extrinsic and intrinsic motivations. Learn more at icariohealth.com
December 16, 2021
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Closing Gaps in Care: Innovative Approaches to Achieving Quality Goals

As healthcare works toward value-based care, closing care gaps and engaging consumers in preventive health is a high priority among payers and providers as it reduces costs and improves health outcomes. In this podcast, leaders from Blue Cross Blue Shield of Illinois, Clover Health, Health.io and Humana share successful strategies for closing gaps in care, improving health outcomes and reduce costs. Topics include preparing for the 2022 and 2023 HEDIS measures, analyzing data, measuring provider performance and the impact of SDOH. Panelists: Nicole Lowery, Director of Population Health Strategy, Office of Health Affairs and Advocacy, Humana Jeslie Jacob, Divisional Vice President, Provider Performance | Provider Analytics, Reporting and Connectivity, Blue Cross Blue Shield of Illinois Julianne Eckert, Director of Quality Improvement, Clover Health Paula Leclair, U.S. General Manager, Healthy.io   This podcast is sponsored by Healthy.io. Healthy.io is an innovative healthcare company that uses smartphone technology to make remote clinical testing possible. Healthy.io is the global leader in turning the smartphone camera into a clinical-grade medical device for an at-home urinalysis and digital wound management  Their home urinalysis kits (pause) aids in the diagnosis of chronic kidney disease, urinary tract infections and prenatal testing and serves over 500,000 patients worldwide. Beyond being recently featured by CNBC, Fast Company and the Financial TImes, Healthy IO is partnered with some of the nation's leading health plans and the National Health Service in the United Kingdom b/c of the test’s ease of use, high patient adherence and the huge potential savings 
December 13, 2021
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A Conversation with Cyrus Batheja, National Vice President, UnitedHealth Group

In this episode, UnitedHealth Group National Vice President Cyrus Batheja joins Eric to share his inspirational personal story and how it motivates his desire to break down the barriers to healthcare.   During the conversation, it becomes clear Cryus is a remarkable individual. He details his family’s journey to America and his experience growing up in this country as a first-generation immigrant. We all get to understand how Cyrus’s background provides him a unique perspective that enables him to be exceptional at his work.    Cyrus advises us on the importance of utilizing empathy as a strategy by driving meaningful cultural change within the workplace. He discusses tactics like poverty simulation, motivational interviewing  and special training.    This episode is full of thought-provoking concepts and ideas. Cyrus’s journey reminds us to be thankful for being born in this country and inspires us to improve the quality of life for the consumers we serve.   This Bright Spots in Healthcare episode is sponsored by Icario. Icario is a health action platform that unites pioneering technology, data science, and behavioral insights to connect everyone to better health. Icario develops personalized healthcare experiences that move people to better health with every action while reducing member abrasion through the use of extrinsic and intrinsic motivations. Learn more at icariohealth.com  
November 11, 2021
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A Conversation with the CIO of Blue Shield, California, Lisa Davis

In this episode Lisa Davis, Senior Vice President and Chief Information Officer at Blue Shield of California (BSC) sits down with Eric to talk about BSC’s overall Health Reimagined strategy, BSC’s Portfolio Product Models and their new partnership with Google Cloud.   In addition, Lisa dives into criminal and counterintelligence and how the overall data strategies at the Department of Defense and US Marshals has influenced BSC’s current data strategy.    A jam packed conversation filled with strategies, tactics and bright spots!
October 28, 2021
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Banner Health, BCBSSC and SCAN Drive Engagement with Behavior-Focused Care

Our panel of experts from Banner Health, BlueCross BlueShield of South Carolina, SCAN Health Plan and other leading healthcare organizations share case studies and best practices for engaging consumers in decision-making and behavior change to improve health outcomes. Find out why a human-centric approach may help persuade consumers to actively participate in their healthcare. Learn how AI technology and behavior science principles can improve health delivery by pinpointing the underlying psychological, environmental, and economic drivers and barriers behind people’s health decisions.    Panelists: William (Tripp) Jennings MD, FACEP, Vice President, Clinical Innovation Officer, BlueCross BlueShield of South Carolina Alexandra Morehouse, Chief Marketing Officer, Banner Health Eve Gelb, Senior Vice President, Member & Community Health, SCAN Health Plan Shai Levi, Co-Founder, and COO, Medorion Technologies Andrea Wallace, Manager, Product Development, Business Lab, Emergent Holdings This episode of Bright Spots in Healthcare is sponsored by Medorion Technologies Medorion aims to help organizations manage the entire process of health management more efficiently, and take strides that will change medical behavior across entire populations and improve the lives of millions of individuals. Medorion's behavioral intelligence software provides health insurers with an in-depth understanding of members and their concerns, enhancing health plans in all areas pertaining to human behavior. Utilizing behavior-based insights, the Medorion EBR™ platform enables payors to personalize and automate one-on-one member conversations at scale, based on health decision barriers. Medorion's SaaS facilitating proactive interactions that improve health delivery and financial outcomes.
October 22, 2021
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How Consumer Data and Activation Will Drive Future Profitability in Healthcare

Leaders from Humana, ProMedica, Health Plan of San Mateo, Alliance of Community Health Plans and Insignia Health share case studies and best practices for leveraging health data to drive consumer activation, improve health outcomes and reduce costs. Topics include: Using AI, machine learning and language processing to drive more effective communication and activation Engaging providers in consumer activation and engagement Measuring ROI of data investments Utilizing social needs data to engage consumers in underserved communities
October 15, 2021
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What’s Next in Behavioral Health – A Brighter Future for Mental Health Care

Panelists: Cara McNulty, President, Behavioral Health & EAP, CVS | Aetna Claire Neely, MD, FAAP, President & CEO, Institute for Clinical Systems Improvement   The mental health experience can be daunting and lonely with the stigma attached preventing many people from getting the care they need.  With the COVID-19 pandemic exacerbated mental health issues at an astonishing rate, the need for more accessible care has increased significantly.  This panel explores new approaches to reduce the stigma around mental health and make it easier for people to get the treatment they need. The discussion covers the collaborative care model of integrating mental and physical health as well as the components of a new care model being piloted in select CVS HealthHUB locations in partnership with Minute Clinic.   This Bright Spots in Healthcare episode is sponsored by Icario Icario is a health action platform that unites pioneering technology, data science, and behavioral insights to connect everyone to better health. Icario develops personalized healthcare experiences that move people to better health with every action while reducing member abrasion through the use of extrinsic and intrinsic motivations. Learn more at icariohealth.com.  
October 7, 2021
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A Live Interview with Master Storyteller Cal Fussman

Drawing on his decades of interviewing some of the biggest names in sports, business, politics and pop culture, author and Esquire Writer-at-Large Cal Fussman shares how the power of storytelling can help hospitals and health plans make better connections with patients and members. 
October 1, 2021
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Why Patient Engagement Doesn’t Work: Lessons Learned to Drive Consumer Empowerment

Experts from Mass General Hospital, Excellus BlueCross BlueShield, AvMed and Appnovation discuss bright spots in consumer engagement and how to reinvent your patient engagement strategies. Panelists:  Ana Eberhard, Vice President, Member Experience, AvMed Susie Hume, Director of Digital Strategy, Experience and Delivery at Excellus BCBS Susan Edgman-Levitan, PA, Executive Director of the John D. Stoeckle Center for Primary Care Innovation, Massachusetts General Hospital Steve Peretz, Director, Health Experience & Product Strategy, Appnovation   This episode is sponsored by Appnovation Appnovation is a global digital consultancy that combines strategy, user experience and design, technology and managed services to deliver human-centered digital experiences.   Their award-winning team creates standout digital experiences by collaborating with brands to understand the individual challenges and goals for every initiative.    With extensive experience throughout the Life Sciences industry, they work alongside providers and payers to provide the framework to define, execute, and validate digital concepts with their intended patient and caregiver audiences.   To find out more, visit them at www.appnovation.com 
September 24, 2021
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How Payers and Providers Can Drive Better Health Literacy in Underserved Communities

How Payers and Providers Can Drive Better Health Literacy in Underserved Communities Dr. Lisa Fitzpatrick, CEO and Founder of Grapevine Health has dedicated her life to improving Health Literacy and diffusing the distrust around healthcare in our underserved communities. During this interview, Lisa shares strategies and tactics to help for payers and providers better address health literacy to reduce avoidable healthcare costs and inspire healthy behaviors ​ About Lisa Lisa Fitzpatrick, Founder and CEO Dr. Lisa is a medical doctor who has also worked at the Centers for Disease Control and Prevention. Her career has spanned research, clinical medicine, global health, community health education and patient advocacy. She recently served as the medical director for Washington DC’s Medicaid program. She is also a clinical professor and professorial lecturer for the George Washington University School of Medicine and Milken Institute School of Public Health. A member of the Aspen Institute Global Leadership Network, she was selected as a 2017 Aspen Institute Health Innovator Fellow. Dr. Lisa has a Masters in Public Health from the University of California-Berkeley School of Public Health and a Masters in Public Administration from the Harvard Kennedy School of Government.  
September 16, 2021
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Dr. Talya Schwartz, President & CEO of MetroPlus Health Plan

Dr. Talya Schwartz, President & CEO of MetroPlus Health Plan joins Eric on the podcast!   Talya and Eric discuss overall strategy and approaches a CEO must consider and how to manage relations with both local municipalities and community--based organizations (CBOs). Talya shares specific examples around how to more effectively build roots within your community and how to implement successful incentive programs for the Medicaid population. Eric asks her about the “how tos” and “how local is local?” when health plans are revisiting their overall community-based strategy.   About Talya Schwartz Dr. Talya Schwartz was appointed President & CEO of MetroPlus Health Plan in 2019. During her tenure, MetroPlusHealth has achieved a 20% growth in membership, a five-star rating from New York State’s Consumer Guide, and an increase in overall net worth. Prior to her appointment, Dr. Schwartz served as the Chief Medical Officer at MetroPlusHealth She was a postdoctoral researcher at the University of Pennsylvania and served as a Fellow at the National Institutes of Health. Dr. Schwartz earned her medical degree from the Sackler School of Medicine, completed her residency in Pediatrics at (may-mon-i-dees) Maimonides Medical Center in Brooklyn, New York, and practiced at the Children’s National Medical Center in Washington, DC.     About MetroPlus Health Plan  MetroPlusHealth is the plan of choice for over 600,000 New Yorkers. It was recently ranked the #1 health plan among all 15 New York State Medicaid plans in overall quality. The health plan’s robust network of primary care doctors and specialists includes many independent community providers. Culturally sensitive, and fluent in more than 40 languages.   Interesting in extending your thought leadership, content market and networking? Consider partnering with Shared Purpose Connect, producers of the Bright Spots in Healthcare podcast. For information on how we can integrate your marketing goals into our programming, please contact Tony Flynn, head of business development & partnerships, at [email protected]   View our upcoming shows, and past guests and episodes, at www.sharedpurposeconnect.com.
September 8, 2021
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SDOH & Health Equity: How Aetna, Johns Hopkins & Arkansas BSBS Break Barriers and Take Action

As new solutions emerge to help overcome common SDoH barriers, considering how health plans fit into the larger picture comes into focus. Our panel of healthcare leaders share new ideas and approaches to health equity in government programs, including broadband access, food access programs, and more. Panelists include: R.J. Briscione, Senior Director, Social Determinants of Health Strategy & Execution, CVS | Aetna Creshelle Nash, MD, MPH, CHIE, Medical Director for Health Equity and Public Programs, Arkansas Blue Cross and Blue Shield Tejaswita Karve, Ph.D., Director, Quality Improvement, Johns Hopkins HealthCare Lora Alexander, Vice President, Engagement & Design, Icario   This Bright Spots in Healthcare episode is sponsored by Icario Icario is a health action platform that unites pioneering technology, data science, and behavioral insights to connect everyone to better health. Icario develops personalized healthcare experiences that move people to better health with every action while reducing member abrasion through the use of extrinsic and intrinsic motivations. Learn more at icariohealth.com.  
August 25, 2021
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Value-Based Insurance Design & the Digital Front Door

  A Professor in Medicine and Public Health at the University of Michigan, A. Mark Fendwick M.D. conceptualized and coined the term Value-Based Insurance Design (V-BID) and currently directs the U-M V-BID Center. During the podcast, Mark discusses the premise of Value-Based Insurance Design, which is to improve health outcomes by reducing financial barriers to essential, high-value clinical services. Other topics discussed include: Evolution of V-BID Difference between V-BID and Value-Based Care How to incorporate digital into V-Bid Challenges of V-BID and how to overcome them   This episode of Bright Spots in Healthcare is sponsored by Healthy.io.  Healthy.io is the global leader in turning the smartphone camera into a clinical-grade medical device for an at-home urinalysis and digital wound management. Their home urinalysis kit aids in the diagnosis of chronic kidney disease, urinary tract infections, and prenatal testing and is used by leading healthcare systems worldwide.
June 24, 2021
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Discover the Secret to Building a Successful Medicaid Rewards Program

When intrinsic motivation isn't enough, a different approach to close gaps and increase satisfaction is needed. We know that rewards are effective, particularly with Medicaid members, but what's the magic number, reward, or incentive that sparks action? Our panel of experts - MaryAnn Faralli, Highmark Health Options - Deleware, Marty Janssen, Colorado Access, Daniel Weaver, Gateway Health and Cory Busse, Icario - offer real-life examples of leveraging rewards and incentives to drive Medicaid beneficiaries to take action to improve their health. Learn everything you need to start an effective rewards program for your Medicaid beneficiaries   This Bright Spots in Healthcare episode is sponsored by Icario Icario is a health action platform that unites pioneering technology, data science, and behavioral insights to connect everyone to better health. Icario develops personalized healthcare experiences that move people to better health with every action while reducing member abrasion through the use of extrinsic and intrinsic motivations. Learn more at icariohealth.com.  
June 11, 2021
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How Rosen Hotels & Resorts Reinvented Healthcare and Saved $460M

With healthcare costs skyrocketing, one employer found a solution to the high cost of providing healthcare to associates and their dependents. In 1991, Harris Rosen, President & COO, Rosen Hotels & Resorts actively took control of the hotel chain’s healthcare spending with extremely successful results: healthier employees –  and a savings of $460 million in healthcare costs.    Rosen and two members of his executive team - Ashley Bacot, President of Provinsure, and Kenneth Aldridge Jr, RN, BSN, MS-HSA, the Director of Health Services at the Rosen Medical Center - discuss the hotel chain’s cutting-edge healthcare system, which enables associates to achieve quality care, improved outcomes and lower costs.   Hear how the program is structured and the critical factors contributing to its success. Find out if this novel approach is right for your organization.
June 4, 2021
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Healthcare Design & Experience: A Live Interview with Dr. Erika Pabo, Chief Health Officer, Author by Humana

To be successful in a rapidly evolving and crowded healthcare marketplace, health plans must find innovative ways to connect with consumers where they are and on their terms. While rethinking how to engage consumers, Humana created a fundamentally new service experience to deliver better outcomes and meet the whole-health needs of seniors. During the conversation, Dr. Pabo shares details on the insurer’s journey to create the new service experience — from conception to the marketplace. Hear the trials and tribulations the insurer faced as it implemented Author by Humana and find out how consumers are responding to the new experience. Learn the steps your organization can take a similar approach to elevate the consumer experience.   This episode is sponsored by Insignia Health Insignia Health empowers healthcare organizations and health professionals around the world to assess patient activation and develop strategies for the efficient application of healthcare resources. As activation increases and individuals become better managers of their health, utilization costs decline and patient satisfaction improves. The Patient Activation Measure® (PAM®) and over 15 years of health activation research form the cornerstone of a complementary suite of solutions that help clinicians, coaches and population health providers improve health outcomes and lower costs. Today, Insignia Health supports the health activation efforts of more than 250 organizations touching the lives of millions of patients in dozens of countries.
May 7, 2021
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Stop the Hardship: Why Providers Should Abolish Patients’ Debt

Every day 79,000,000 Americans choose between paying their medical bills and basic needs like food and shelter. Medical debt destroys the financial stability of large segments of America’s most vulnerable communities and also targets the middle class, driving many families who are barely getting along into poverty. Craig Antico, Co-Founder, RIP Medical Debt and Tammie Jackson, Vice President, Go-to-Market Strategy and Sales, Trans Union discuss why they believe it is a smart business decision for healthcare providers to abolish medical debt. Hear why they believe forgiving medical debt can help improve an individual’s health and wellness, and how providers can benefit from debt forgiveness.
April 29, 2021
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GYANT vs. Decoded Health: What is the Best Approach to Create an Exceptional Consumer and Provider Experience

Decoded Health CEO Mark Hanson and GYANT CEO & Co-Founder Stefan Behrens, MBA, PhD, joined us for our first-ever innovation debate to discuss their separate approaches to creating a virtual front door for hospitals and health systems, and how their strategies and tools dramatically change both the consumer and provider experience. This Bright Spots in Healthcare Podcast is Sponsored by Inflect Health   Silicon Valley healthcare innovation hub Inflect Health was spun off from parent company Vituity to form a new nationwide, multispecialty investment partnership, owned and led by physicians and healthcare business experts. Headquartered in the San Francisco Bay Area with offices across America, Inflect Health provides guidance and financial support to early-stage healthcare and health-tech companies building promising solutions that offer to meet the needs of today’s evolving healthcare landscape. With its robust access to frontline providers, health systems, and industry players, Inflect Health connects the capital to innovators to physicians, catalyzing real-time, real-world innovation and disruption unlike anyone else.  
April 16, 2021
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Innovative Approaches to Whole Person Care: A Conversation with Fmr. U.S. Sec. of Veterans Affairs David Shulkin, MD

Secretary Shulkin, the 9th Secretary of Veterans Affairs, shares bright spots within the Veterans Administration that may be applicable at private hospitals, health systems and health insurers. The discussion touches on topics including consumer centricity, whole-person care, digital health, mental health and innovation. This episode is sponsored by Insignia Health Insignia Health empowers healthcare organizations and health professionals around the world to assess patient activation and develop strategies for the efficient application of healthcare resources. As activation increases and individuals become better managers of their health, utilization costs decline and patient satisfaction improves. The Patient Activation Measure® (PAM®) and over 15 years of health activation research form the cornerstone of a complementary suite of solutions that help clinicians, coaches and population health providers improve health outcomes and lower costs. Today, Insignia Health supports the health activation efforts of more than 250 organizations touching the lives of millions of patients in dozens of countries.
April 9, 2021
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Consumer Activation in Healthcare: Unlocking Power of the Consumer

Experts from Banner Health, Brigham & Women’s Hospital, Highmark, Insignia Health and UPMC Health Plan share success stories and best practices on how increasing activation not only helps consumers become better managers of their health but utilization and costs decline and consumer/patient satisfaction improves. Learn how you can implement their innovative ideas in your organization/
April 2, 2021
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Words Matter: Raising the Bar in Mental Health

Kevin Lynch is the Founder, President and CEO of The Quell Foundation, discusses how healthcare payers and providers can employ empathy to remove the stigma of mental health and help the millions of Americans suffering from mental illness get the treatment they need.    The Quell Foundation’s mission is to reduce the number of suicides, overdoses, and the incarceration of people with mental health illnesses. Just five years after its inception, The Foundation is a nationally acclaimed mental health organization known for turning advocacy into statistical change, through its prestigious scholarship program and educational documentary series, Lift the Mask.   This Bright Spots in Healthcare episode is sponsored by Icario Icario is a health action platform that unites pioneering technology, data science, and behavioral insights to connect everyone to better health. Icario develops personalized healthcare experiences that move people to better health with every action while reducing member abrasion through the use of extrinsic and intrinsic motivations. Learn more at icariohealth.com.
March 19, 2021
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How CVS Health, Magellan, Medical Mutual, UPMC Health Plan Rethink Value-Based Chronic Disease Management

Chronic medical conditions such as diabetes place a huge financial burden on payers as costs continue to skyrocket. Our panel of experts share proven strategies and best practices for incorporating chronic disease management programs into value-based agreements to reduce costs and improve health outcomes. Confirmed Panelists (view bios: https://www.sharedpurposeconnect.com/bios-03112021/): Ellen Beckjord, Associate Vice President, Population Health and Clinical Transformation, UPMC Health Plan; Caroline Carney, MD, MSc, FAMP, CPHQ, Chief Medical Officer, Magellan Health; Tere Koenig, MD, Executive Vice President and Chief Medical Officer, Medical Mutual; Jonah Mink, MD, Medical Director, Healthy.io; Kenneth Snow MD, Clinical Portfolio Medical Director, Transformation Team, CVS Health   This episode of Bright Spots in Healthcare is sponsored by Healthy.io Healthy.io is the global leader in turning the smartphone camera into a clinical-grade medical device for at-home urinalysis and digital wound management. Their FDA-cleared home urinalysis kit aids in the diagnosis of chronic kidney disease, urinary tract infections, and prenatal testing and is used by leading health-care systems worldwide. 
March 12, 2021
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How Anthem, Highmark and Bright Health Plan are Reinventing the Consumer Experience

As a result of the COVID-19 pandemic, health plans are transforming how they engage with their members. Expectations are raised as consumers change how they shop, socialize, and live their everyday lives, driving health plans to change their relationships with their members to be more consumer-centric An all-star panel of experts from Anthem, Highmark, Bright Health Plan, and Icario success stories and actionable strategies for creating meaningful experiences to engage and empower members. Panelists include Stacy Byers, Vice President, Customer Experience, Highmark; Mark Dodge, AVP, Stars, Risk and Quality, Bright Health Plan; Merrill Friedman, Senior Director, Disability Policy Engagement, Anthem; and Steve Wigginton, CEO, Icario   This Bright Spots in Healthcare episode is sponsored by Icario. Icario is a health action platform that unites pioneering technology, data science, and behavioral insights to connect everyone to better health. Icario develops personalized healthcare experiences that move people to better health with every action while reducing member abrasion through the use of extrinsic and intrinsic motivations. Learn more at icariohealth.com. 
February 12, 2021
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Group Visits: a Key to Value-Based Care – Case Study of a Successful Program

Hear proven results from a successful group medical visit program. Learn how group visits helped patients adopt healthy habits and significantly change behaviors. The session features perspectives from experts representing the different stakeholders — lead physician, advanced provider, team leader, and patient — in a successful group visit program. Find out how Health Plans and Provider organizations can benefit from group appointments and get the blueprint to build your own program.   This episode of Bright Spots in Healthcare is sponsored by Healthy.io Healthy.io is the global leader in turning the smartphone camera into a clinical-grade medical device for an at-home urinalysis and digital wound management. Their FDA-cleared home urinalysis kit aids in the diagnosis of chronic kidney disease, urinary tract infections, and prenatal testing and is used by leading health-care systems worldwide.   
January 28, 2021
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Screening for Social and Personal Determinants of Health with ProMedica CEO Randy Oostra

Randy Oostra, DM, FACHE, President & CEO, ProMedica, and Vic Strecher, PhD, MPH, Professor, University of Michigan School of Public Health, discuss how ProMedica is incorporating “personal determinants of health” to improve care and outcomes. They also share how having a strong life purpose is essential to health and well-being.    Bios: https://www.sharedpurposeconnect.com/bios-01142021/ This Bright Spots in Healthcare episode is sponsored by Icario. Icario (formerly Revel + NovuHealth) is a health action platform that unites pioneering technology, data science, and behavioral insights to connect everyone to better health. Icario develops personalized healthcare experiences that move people to better health with every action while reducing member abrasion through the use of extrinsic and intrinsic motivations. Learn more at icariohealth.com. 
January 15, 2021
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Relocalizing Healthcare: A Live Interview with Health Rosetta Creator, Co-Founder and CEO Dave Chase

Healthcare advocate, entrepreneur, and author Dave Chase discusses why healthcare is so expensive and shares some radical ways to reinvent healthcare during this episode. Dave highlights case studies featured in his new book, Relocalizing Health: The Future of Healthcare is Local, Open and Independent, which details the solutions employers and local community leaders can take to reduce healthcare costs and improve healthcare benefits for their plan members. Listen to this episode to find out:  Why and how healthcare can be provided and funded locally  What healthcare can learn from the craft beer industry  How a boutique hotel in Florida, a town in Sweden, and a community in Alaska all  How you can get a free copy of Dave's book This Bright Spots in Healthcare episode is sponsored by Revel Health, which is innovating how healthcare organizations think about pop health and consumer engagement. In brief, Revel Health focuses on understanding people. They know the populations you struggle with like Medicaid or Medicare Advantage, are NOT about population health — it’s about the individual. And this is the most important point I want to make, they approach healthcare differently, by understanding the values and belief systems of the individual, so they can create a personalized plan to drive positive behavioral change.  It's really a very fresh way of thinking about engagement and SDOH. Revel Health and NovuHealth announced a merger on October 1, 2020, to create a leading technology platform company focused on healthcare member engagement.  Check them out at www.revel-health.com or www.novu.com  
December 4, 2020
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The Consumer’s Voice (part 2 of 2): feat BCBSSC, Highmark, Northwell, and Commonwealth Care Alliance

Our expert panel discusses the importance of listening and responding to the voice of the healthcare consumer to improve the overall patient/member experience, clinical outcomes, and personalized care. Panelists include: David Langer, MD, Chair, Neurosurgery, Lenox Hill Hospital and star of Netflix docuseries Lenox Hill; Melinda Karp, MBA, Executive Director, The Center to Advance Consumer Partnership; and Senior Vice President, Consumer Partnership, Commonwealth Care Alliance; Tom Meier, Vice President - Product Development, Innovation, and Member Experience, BlueCross BlueShield of South Carolina; and David Webster, MD, MBA, VP &, Executive Medical Director, Clinical Services, Highmark Health.   This podcast is sponsored by the Center to Advance Consumer Partnership The Center to Advance Consumer Partnership (CACP) helps organizations realize the often-untapped value of their consumers’ voices. Building on proven approaches pioneered by its founder, Commonwealth Care Alliance, CACP works with innovative healthcare and human services leaders to develop capabilities, build infrastructure, and cultivate relationships that ensure consumers with the most significant needs become enduring organizational partners, invaluable to shaping strategy and action. Together as partners, organizations and consumers are inspired to build trust and co-design solutions that really work to improve outcomes and enhance experiences. 
December 1, 2020
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The Consumer’s Voice (part 1 of 2): feat BCBSSC, Highmark, Northwell, and Commonwealth Care Alliance

Our expert panel discusses the importance of listening and responding to the voice of the healthcare consumer to improve the overall patient/member experience, clinical outcomes, and personalized care. Panelists include: David Langer, MD, Chair, Neurosurgery, Lenox Hill Hospital and star of Netflix docuseries Lenox Hill; Melinda Karp, MBA, Executive Director, The Center to Advance Consumer Partnership; and Senior Vice President, Consumer Partnership, Commonwealth Care Alliance; Tom Meier, Vice President - Product Development, Innovation, and Member Experience, BlueCross BlueShield of South Carolina; and David Webster, MD, MBA, VP &, Executive Medical Director, Clinical Services, Highmark Health. This podcast is sponsored by the Center to Advance Consumer Partnership The Center to Advance Consumer Partnership (CACP) helps organizations realize the often-untapped value of their consumers’ voices. Building on proven approaches pioneered by its founder, Commonwealth Care Alliance, CACP works with innovative healthcare and human services leaders to develop capabilities, build infrastructure, and cultivate relationships that ensure consumers with the most significant needs become enduring organizational partners, invaluable to shaping strategy and action. Together as partners, organizations and consumers are inspired to build trust and co-design solutions that really work to improve outcomes and enhance experiences. 
November 20, 2020
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Innovations in Physician Engagement & Provider Learning with Dr. David Nash, Dr. Daniel Davis and Mary Ellen Beliveau

The world of medicine moves fast and constantly changing as evidenced by the COVID-19 pandemic David Nash, MD, MD, MBA, Founding Dean Emeritus, Jefferson College of Population Health, Dr. Daniel David, MD, Medical Director, K2P and Mary Ellen Beliveau, MEd, Founder and CEO, K2P discuss why It’s essential for physicians and providers to keep pace with the latest medical information to transform patient care, enable continuity of care, and mitigate risks across hospitals and healthcare systems. They also talk about how a personalized curriculum  
October 30, 2020
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The New Super Determinant of Health: The Digital Divide featuring Brigham & Women’s, Henry J. Austin Hlth Ctr, Medical University of SC, Revel Health

Our incredible panel of experts discusses how to effectively identify roadblocks to virtual care for patients in more vulnerable and underserved communities. They share strategies for bridging the “digital divide” and improving health outcomes from leaders “in the trenches” trying to improve quality and access. Panelists include Kemi Alli, MD, CEO, Henry J. Austin Health Center; Anita Ramsetty, MD, CCMS, Medical Director, Faculty Advisor, CARES Clinic &  Director, Student Service Learning, College of Medicine; Medical University of South Carolina; Sara Ratner, Senior Vice President, Government Programs and Strategic Initiatives, Revel Health; Jorge Rodriguez, MD, Health Technology Equity Researcher & Hospitalist, Department of General Internal Medicine, Brigham and Women's Hospital.   This Bright Spots in Healthcare episode is sponsored by Revel Health, which is innovating how healthcare organizations think about pop health and consumer engagement. In brief, Revel Health focuses on understanding people. They know the populations you struggle with like Medicaid or Medicare Advantage, are NOT about population health — it’s about the individual. And this is the most important point I want to make, they approach healthcare differently, by understanding the values and belief systems of the individual, so they can create a personalized plan to drive positive behavioral change.  It's really a very fresh way of thinking about engagement and SDOH. Check them out at www.revel-health.com.
October 23, 2020
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Preparing for COVID in Winter with Drs. Michael Saag, Greg Katz, Ofole Mgbako & Harry Saag

With information on COVID-19 evolving daily,  our expert physician panel shares their thoughts on what we can expect from the virus over the next several months. They will also discuss lessons learned from the past seven months. Their conversation addresses topics tied to antibodies, treatment best practices, racial inequalities, innovation, and more!   Panel: Dr. Michael Saag, one of the most influential infectious disease doctors in the country and who is frequently on a number of major media outlets including C-SPAN, CNN, NBC, ABC and The Washington Post (he also survived COVID-19 back in March) Dr. Ofole Mgbako, an infectious disease fellow at Columbia University Irving Medical Center in Harlem where racial disparities around Covid-19 are at the forefront  Dr. Gregory Katz, a cardiologist at Vassar Brothers Medical Center who will share his experiences (the good, the bad and the ugly) treating COVID-19 patients in the ICU at the height of the pandemic in New York City Harry Saag, MD, FACP, Co-founder and CEO, Roster Health; Hospitalist, NYU Langone Health   This episode of Bright Spots in Healthcare is sponsored by Knowledge to Practice (K2P), a leading provider of personalized, competency-based lifelong learning for practicing physicians, hospitals, and healthcare systems. Through K2P’s advanced digital learning platform, practitioners can assess and maintain core medical competencies and keep pace with emerging medicine. Importantly, K2P’s solutions help transform patient care and mitigate risks across hospitals and healthcare systems.
October 16, 2020
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How Reliant Medical Grp Embedded Mental Health into Primary Care:  CMO Dr. Thad Schilling and Chief Behavioral Health Officer Dr. Samuel Nordberg

Reliant Medical Group CMO Dr. Thad Schilling and Chief Behavioral Health Officer Dr. Samuel Nordberg walk us through the health system’s decision to rethink its approach to primary care by embedding mental health into primary care practices. They also discuss the business drivers behind the decision. and why they chose the full spectrum model, which makes mental health a permanent part of primary care, over the more popular collaborative care model.   Thad and Sam’s bios are available here: https://www.sharedpurposeconnect.com/bios-10082020/
October 9, 2020
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Silent Sufferers feat. Aetna Behavioral Health Pres. Cara McNulty, DPA & Revel Health SVP Sara Ratner

Cara McNulty, DPA, President, Aetna Behavioral Health and Sara Ratner, Senior Vice President, Government Programs and Strategic Initiatives, Revel Health discuss the importance of removing the stigma behind mental illness in order to reach  “silent sufferers” - patients suffering in silence rather than seek treatment for their mental disorder. Topics covered include why it’s essential for health plans and systems to identify silent sufferers, how the COVID-19 pandemic increased the need to help silent sufferers and how to measure the financial impact. Today’s Bright Spots in Health Podcast episode is sponsored by Revel Health, which is innovating how healthcare organizations think about pop health and consumer engagement. In brief, Revel Health focuses on understanding people. They know the populations you struggle with like Medicaid or Medicare Advantage, are NOT about population health — it’s about the individual. And this is the most important point I want to make, they approach healthcare differently, by understanding the values and belief systems of the individual, so they can create a personalized plan to drive positive behavioral change.  It's really a very fresh way of thinking about engagement and SDOH. Check them out at www.revel-health.com.
October 2, 2020
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How to Reduce Health Inequities with Blue KC, Genesee Health Plan, C3 & mySidewalk

In this timely and important discussion, our expert panelists discuss strategies for improving health outcomes by reducing race-based obstacles in our healthcare system. They also share success stories on how SDOH initiatives and cultural competency programs are helping to bridge the long-standing racial disparities gap.    Panelist bios can be found on our website: https://www.sharedpurposeconnect.com/bios-09242020/ Today's Bright Spots in Healthcare Podcast episode is sponsored by mySidewalk, a technology company dedicated to empowering changemakers. Their web-based publishing platform allows healthcare and public health leaders to integrate effective storytelling with the largest collection of social determinants data in the country. mySidewalk works with their partners to democratize data and get knowledge in the hands of people who need it, so they can take ACTION around wellness and health programs, policy or legislation that improves the lives of many. This is so critical in making this our country healthier today and moving into the future. For more information, visit mysidewalk.com or contact [email protected]
September 25, 2020
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Leveraging Empathy to Drive Healthcare Innovation with Stanford Health, UPMC, CCA, Barnes Jewish Hosp. Nemours

Today’s healthcare consumers have many choices and practicing empathy can be a key differentiating factor in a crowded marketplace. No app, drug, or medical device can replace genuine human connection. Our all-star panel of experts from Stanford Healthcare, Commonwealth Care Alliance, UPMC, Nemours Children’s Health System, and Barnes-Jewish Hospital, explore the roles empathy and innovation play in helping healthcare payers and providers deliver best-in-class care, services, and experiences. The panel also provides real-life examples of leveraging empathy as part of an overall consumer/patient experience strategy. (Panelist bios are available at: https://www.sharedpurposeconnect.com/bios-09102020/)   This podcast is sponsored by the Center to Advance Consumer Partnership The Center to Advance Consumer Partnership (CACP) helps organizations realize the often-untapped value of their consumers’ voice. Building on proven approaches pioneered by its founder, Commonwealth Care Alliance, CACP works with innovative healthcare and human services leaders to develop capabilities, build infrastructure, and cultivate relationships that ensure consumers with the most significant needs become enduring organizational partners, invaluable to shaping strategy and action. Together as partners, organizations and consumers are inspired to build trust and co-design solutions that really work to improve outcomes and enhance experiences. 
September 11, 2020
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The Future of Primary Care with Mass General, BCBS of Michigan, Tufts & ChenMed

  As COVID-19 spread across the country, primary care practices were forced to transform in a few short weeks. While causing economic upheaval in the health care system, the pandemic also showed how primary care can move into the future and deliver care in multiple ways. Our expert panel discusses the key drivers of primary care transformation, what the future should look like, and how payers and providers can adapt to the evolving landscape. Topics covered during the discussion include virtual care, group visits, integrating behavioral health, racial disparities, remote patient monitoring, value-based payments, medical scribes and more!   Panelists:  Wayne Altman, MD, FAAFP, President, Family Practice Group (The Sagov Center for Family Medicine); Jaharis Family Chair of Family Medicine, Tufts University School of Medicine; Daniel Horn, M.D. Director, Population Health, General Internal Medicine; Associate Medical Director at the Massachusetts General Physician Organization;  Dan McCarter, MD, FAAFP, National Director, Primary Care Advancement, ChenMed;  Karolina Skrzypek, MD, Medical Director in Provider Engagement, Blue Cross Blue Shield of Michigan.  You can find their bios on our website: https://www.sharedpurposeconnect.com/bios-08272020/
August 30, 2020
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How One Netflix Star is Changing the Patient Experience: A Live Interview with David Langer, MD, Chair, Neurosurgery, Lenox Hill Hospital

The Netflix docuseries Lenox Hill follows four doctors from Lenox Hill Hospital in New York City as they juggle their work and personal lives. Dr. David Langer, one of the show’s stars, shares anecdotes from the acclaimed series and what it was like to perform brain surgery while being filmed. He also discusses how Northwell Health is innovating the consumer experience, engaging patients, and reducing unnecessary hospitalizations. Dr. Langer also reflects on his journey as a doctor.   If you haven’t seen the show, view the trailer on YouTube: https://www.youtube.com/watch?v=Hp04bzD5bJI
August 25, 2020
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Rethink Your Capabilities to Drive Value During COVID-19 w/ David Hanna, High Performance Organization Expert

During this unique, high-level strategy session, High Performance Organization Expert David Hanna discusses how healthcare organizations can "reinvent" their capabilities to drive more value for patients, members and customers during this ever-changing healthcare landscape.    David has helped some of the world's largest companies including Merck, UnitedHealthcare and Procter & Gamble achieve amazing results. Learn strategies you can use in your own organization to innovate and increase value.
July 26, 2020
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Rethinking Diabetes Management with Paresh Dandona, MD, world renowned endocrinologist

World-renowned endocrinologist Paresh Dandona, MD, PhD discusses the importance of diabetes management and blood sugar control in treating the disease. He shares his groundbreaking research on the treatment of diabetes and the implications the discoveries have not only on patients’ lives but on society as a whole. Dr. Dandona also introduces the innovative certified diabetes educator (CDE) program he established to promote the screening and treatment of diabetes at the primary care level as well as help patients with medication management and controlling blood sugar levels.  Patients working with CDE-Ambassadors saw significant improvement in diabetes control as well as a marked reduction in A1C levels and other cardiac risk factors. He also discusses how this program could be used for the treatment of other chronic diseases. Today’s Bright Spots in Health Podcast episode is sponsored by Revel Health, which is innovating how healthcare organizations think about pop health and consumer engagement. In brief, Revel Health focuses on understanding people. They know the populations you struggle with like Medicaid or Medicare Advantage, are NOT about population health — it’s about the individual. And this is the most important point I want to make, they approach healthcare differently, by understanding the values and belief systems of the individual, so they can create a personalized plan to drive positive behavioral change.  It's really a very fresh way of thinking about engagement and SDOH. If you have ever talked to the most sophisticated agencies on Madison Avenue, the ones that represent the biggest consumer brands you know like Coke, Amazon, Marriott, Apple, you name it … they take a much more sophisticated approach than we do in health care, to identifying consumers, and then understanding the consumer's values well enough to truly influence behavior change, in a way that benefits the brand they represent.  We in healthcare have not been that sophisticated in marketing to the patients who are at the highest risk of costing the most money.  Until now.  Check them out at www.revel-health.com.      
July 19, 2020
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Innovating Depression Treatment Protocols by Using Party Drugs and Psychedelics with Roger McIntyre, MD, world renowned psychiatrist

Many people know ketamine as a party or street drug but it now used as a novel treatment for patients with treatment-resistant depression. Depression is a common illness worldwide with the World Health Organization reporting more than 264 million people are affected. A large percentage of patients with depression do not respond to standard treatment, leading doctors to find novel treatments for depression including the use of oral ketamine.  Dr. Roger McIntyre, a professor of psychiatry and pharmacology at the University of Toronto founded the Canadian Rapid Treatment Centre of Excellence in a suburb of Toronto, Canada to offer intravenous ketamine infusion therapy to patients with mood disorders.  During the podcast, Dr. McIntyre talks about which patients are good candidates for ketamine use, the proper dosage, and any potential side effects. Dr. McIntyre also talks about the components of a ketamine therapy program, the challenges he faced building his clinic, and what he might do differently if starting again.         
July 12, 2020
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Reopening a Community Hospital During COVID-19: Live Interview with Rich Fernandez, President & CEO, Beth Israel Deaconess Hospital-Milton

Community hospitals across the country are in the process of reopening services and operations closed as COVID-19 started to spread across the country. Rich Fernandez, president, Beth Israel Deaconess Hospital - Milton in Massachusetts, one of the states hit hardest by the COVID-19 virus, walks us through the hospital's reopening strategy and discusses the steps taken to adjust to the new normal while also ensuring the safety of staff, patients and visitors. Rich touches on all aspects of the reopening from workforce management changes to the implementation of new patient waiting room procedures and everything in- between. He also shares some of the things he was most surprised about during the crisis and what the hospital is doing to prepare for a potential virus surge in the Fall.
July 5, 2020
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How SDOH & CBOs are Reshaping Healthcare with on Secours Mercy Health, CareSource, mySidewalk, and Selfhelp Community

Healthcare and community leaders from Bon Secours Mercy Health, CareSource, mySidewalk, and Selfhelp Community Services share success stories on leveraging SDOH and community partnerships to better engage their populations and to improve health outcomes. Find out how to overcome challenges and maximize the partnership. The “bright spots” discussed include food pantries, housing assistance, job support services, and programs for seniors. Today's Bright Spots in Healthcare Podcast episode is sponsored by mySidewalk, a technology company dedicated to empowering changemakers. Their web-based publishing platform allows healthcare and public health leaders to integrate effective storytelling with the largest collection of social determinants data in the country. mySidewalk works with their partners to democratize data and get knowledge in the hands of people who need it, so they can take ACTION around wellness and health programs, policy or legislation that improves the lives of many. This is so critical in making this our country healthier today and moving into the future. For more information, visit mysidewalk.com or contact [email protected]
June 28, 2020
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How to Engage Diabetes Patients and Reduce A1C scores by 10% with Dr. Tara Burnett-Lewis

Dr. Tara Burnett-Lewis discusses how shared medical appointments (SMAs) helped diabetes patients at the Johnston County Public Health Department in North Carolina, lower their A1C scores by 10%. Johnston County has a very rural population so SMAs give patients a sense of community and help them realize they are not alone. Tara shares how peer support helps build the patients’ confidence in their ability to manage their health and maintain active and fulfilling lives. In addition, Tara talks about the value of SMAs and lays out the steps you can take to create your own SMA program.  Today’s Bright Spots in Health Podcast episode is sponsored by Revel Health, which is innovating how healthcare organizations think about pop health and consumer engagement. In brief, Revel Health focuses on understanding people. They know the populations you struggle with like Medicaid or Medicare Advantage, are NOT about population health — it’s about the individual. And this is the most important point I want to make, they approach healthcare differently, by understanding the values and belief systems of the individual, so they can create a personalized plan to drive positive behavioral change.  It's really a very fresh way of thinking about engagement and SDOH. If you have ever talked to the most sophisticated agencies on Madison Avenue, the ones that represent the biggest consumer brands you know like Coke, Amazon, Marriott, Apple, you name it … they take a much more sophisticated approach than we do in health care, to identifying consumers, and then understanding the consumer's values well enough to truly influence behavior change, in a way that benefits the brand they represent.  We in healthcare have not been that sophisticated in marketing to the patients who are at the highest risk of costing the most money.  Until now.  Check them out at www.revel-health.com.      
June 21, 2020
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How CareSource Is Investing in Housing for Members with Amy Siegel

As part of its focus on the social determinants of health, CareSource, a health insurance plan serving Medicaid members in Ohio has invested heavily in programs to provide safe and affordable housing to members to improve both individual and community health. In her role as director of housing at CareSource, Amy Riegel, is responsible for creating innovative approaches to innovative and sustainable approaches to integrating health and housing. In this podcast, Amy discusses how access to safe and affordable housing can improve both the health of an individual and a community. In particular, she shares details of the insurer’s Health Beginnings at Home program, which provides housing to homeless pregnant women in order to decrease infant mortality rates.  Today’s Bright Spots in Health episode is sponsored by Revel Health, who is innovating how healthcare organizations think about pop health and consumer engagement. In brief, Revel Health focuses on understanding people. They know the populations you struggle with like Medicaid or Medicare Advantage, are NOT about population health — it’s about the individual. And this is the most important point I want to make, they approach healthcare differently, by understanding the values and belief systems of the individual, so they can create a personalized plan to drive positive behavioral change.  It's really a very fresh way of thinking about engagement and SDOH. If you have ever talked to the most sophisticated agencies on Madison Avenue, the ones that represent the biggest consumer brands you know like Coke, Amazon, Marriott, Apple, you name it … they take a much more sophisticated approach than we do in health care, to identifying consumers, and then understanding the consumer's values well enough to truly influence behavior change, in a way that benefits the brand they represent.  We in healthcare have not been that sophisticated in marketing to the patients who are at the highest risk of costing the most money.  Until now.  Check them out at www.revel-health.com.    
June 5, 2020
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How to Leverage Storytelling & Video in Healthcare with Todd Hartley

World-renowned video marketing expert Todd Hartley discusses how healthcare companies can easily implement and leverage video storytelling to stand out during the COVID-19 pandemic. Drawing on his experience working with celebrities, world leaders, and enterprises, He’ll share the latest tips, tricks, and strategies for successfully using the power of storytelling to your patients, members, and customers.
May 26, 2020
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Communicating and Marketing to Healthcare During COVID-19 

Communicating and Marketing to Healthcare During COVID-19  As COVID-19 shifts the focus of healthcare organizations towards saving lives, companies marketing to the healthcare industry need to rethink their existing approaches and try new ideas. Hear winning strategies from experts in B2B marketing, social media, content marketing, virtual events, client insights, and market research. In addition, an IT Director from a leading health system shares the secrets to successfully marketing to healthcare organizations during these unprecedented times.
May 11, 2020
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A Conversation with Dr. Greg Katz: Innovation & Ethics During the COVID-19 Crisis

Today’s podcast episode with Dr. Gregory Katz is part of our live, Population Health Executive Roundtables Series (https://www.sharedpurposeconnect.com/virtual-roundtable-recordings/). During my interview, Dr. Katz discussed what it’s like in the ICU during the COVID pandemic, the ethical dilemmas he and his peers are facing at Vassar Brothers Medical Center (400-bed hospital in Poughkeepsie, NY), and he also enlightens us with some really interesting opportunities for innovation. Finally, there are a lot of great, relevant questions asked by our audience of healthcare leaders, which Greg generously answers.   As an aside, Dr. Katz publishes a terrific email newsletter featuring his thoughts on health, medicine, and COVID-19: https://gregorykatz.substack.com/   The sponsor for today’s episode is us, Shared Purpose Connect, the producer of the Population Health Executive Roundtable and Bright Spots in Healthcare Podcast!   If your organization is looking to read leaders at the provider and/or pay organizations, consider using events as the hub to your marketing and lead generation strategy, and consider partnering with Shared Purpose Connect to accomplish this.    Shared Purpose Connect produces events from soup-to-nuts, working with your team to incorporate you as a thought leader within our roundtable discussion and/or podcast, support you in producing different marketing content derived from or connected to the event, and assist you in lead generation and networking. We become an important extension to your marketing teams. Our other partner companies (“sponsors”) include larger companies like Vituity, Commonwealth Care Alliance and Lumeris, and smaller organizations like Reveal Health and Roster Health. If you are curious, email me directly at [email protected], @EricGlazer (Twitter), or Eric Glazer on LInkedIn. We can schedule a no-pressure brainstorming meeting. 
April 26, 2020
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How one doctor survived COVID- 19 – A Conversation with Dr. Harry Saag

During this 90-minute interview, Dr. Harry Saag, an internist at NYU Langone Medical Center, details his two-week battle with the virus and how his bout with the virus impacted how the treated COVID-19 patients when he returned to his job. As he describes his journey to get well, he shares how he cared for his father, who also contracted the disease, the progression of the virus, the symptoms he dealt with and how he knew he was recovered from the virus. Harry also shares the day-to-day challenges he and other health workers face on the frontlines in New York City.
April 23, 2020
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Why “Positive Deviance” Should be Part of Every Healthcare Organization’s Strategy with Dr. Cole Zanetti

Dr. Cole Zanetti joins me to discuss Why “Positive Deviance” Should be Part of Every Healthcare Organization’s Strategy. Find out why positive deviance should be a part of every healthcare organization’s strategy! Cole outlines how healthcare leaders can begin to adapt a Positive Deviance strategy at your organization and how you can get started. He also covers how an organization can measure the ROI and justify the investment in various Positive Deviance initiatives. It’s a jam packed 50+ minutes full of great insights and ideas. So grab a pen and paper or your tablet and get ready to learn ….. about a really exciting bright spot in healthcare. Today’s episode is sponsored by Roster Health.  Roster is solving for social determinants of health through community health workers.  They ASSIST ORGANIZATIONS ON IMPROVING OUTCOMES IN A VARIETY OF VALUE-BASED ARRANGEMENTS WHERE FINANCIAL OUTCOMES ARE TIED TO PATIENT OUTCOMES SUCH AS: 30-day readmission reduction programs Full-risk contracts Upside and downside risk contracts Bundled payment programs If you are a healthcare organization participating in a value-based contract, check out Roster Health.com. . ... they are a new bright spot in healthcare.
August 26, 2019
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Integrating Behavioral Health and Primary Care Models with Reliant Medical;s Chief of Behavioral Health Dr. Sam Nordberg

Dr. Samuel Nordberg joins me to discuss why, and how, Reliant Medical decided to rethink their approach to primary care.  If you are in the process of integrating behavioral health with primary care, or are at least thinking about it, this is a must listen!   Sam outlines for us the key components to building an embedded model, the business drivers to why Reliant not only invested in new processes, but new real estate.  He also talks about what healthcare can learn more software developers in building a new program like this,  and we also spend a good amount of time on the blocking and tackling: operations, clinical framework, staffing and of course metrics for success. It’s a jam packed 50+ minutes full of great insights and ideas. So grab a pen and paper or your tablet and get ready to learn  ….. about a really exciting bright spot in healthcare, Reliant Medical Group’s embedded primary care model.    Today’s episode is sponsored by Revel Health.  If you have ever talked to the most sophisticated agencies on Madison Avenue, the ones that represent the biggest consumer brands you know like Coke, Toyota, Hershey’s, Apple, you name it … they take a sophisticated approach to identifying consumers, and then understanding the consumer's values well enough to truly influence behavior change, in a way that benefits the brand they represent.  We in healthcare have not been that elaborate in marketing to the patients who are at highest risk of costing the most money. Until now. Check out revel health at www.revel-health.com. ... they are a new bright spot in healthcare.  
July 30, 2019
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How Cleveland Clinic uses Shared Medical Appointments with Dr. Marianne Sumego

Dr. Marianne Sumego, Director of Shared Medical Appointments at Cleveland Clinic, joins Eric for a jammed packed conversation about how Cleveland Clinic has mastered the shared medical appointment and how it benefits patients (with an emphasis on diabetics).   Marianne provides you history behind shared appointment and why Cleveland Clinic decided to invest in the program, she informs you on how SMAs are run and we even get to hear how it affects the skeptical, know it all consumer.  We also discuss the power of peer support, we dive into the How Tos so you can get an understanding of what you will need to mimic this program, we dive into HIPAA concerns, medical practice concerns and of course the business drivers Cleveland Clinic considers when financing this innovative approach to engaging and treating consumers with certain illnesses.  If you are in value based care, chronic care or simply love hearing innovating ideas ... this interview will fly by! The  episode is sponsored by Revel Health.  If you have ever talked to the most sophisticated agencies on Madison Avenue, the ones that represent the biggest consumer brands you know like Coke, Toyota, Hershey’s, Apple, you name it … they take a sophisticated approach to identifying consumers, and then understanding the consumer's values well enough to truly influence behavior change, in a way that benefits the brand they represent.  We in healthcare have not been close, to being that elaborate in marketing to our consumers, patients, who are at highest risk of costing the most money. Until now. Check out revel health at www.revel-health.com. ... they are a new bright spot in healthcare.
July 17, 2019
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About Bright Spots in Healthcare

Each week, we feature innovators in the healthcare industry to extract the strategies, tactics, and tools they utilize to generate extraordinary, positive outcomes. We highlight and breakdown these positive deviants, or "bright spots", so you can implement them in your organization.

Host

Eric Glazer

Eric Glazer

Executive Producer & Host

Eric Glazer is the founder and CEO of Shared Purpose Connect, the company that hosts and produces the Bright Spots in Healthcare podcast. He has over two decades of experience producing leading healthcare events and collaborative projects, launching new telehealth services, and running executive councils for the industry (i.e. Chief Medical Officer Council). Eric also leads Product Innovation and Client Experience for Teladoc Health (SPC is not affiliated or funded by Teladoc Health). Eric holds a BS and MBA in Health Care from Union College in Schenectady, New York.

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