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Bright Spots in Healthcare

Find a bright spot ... and clone it!

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How Anthem, Highmark and Bright Health Plan are Reinventing the Consumer Experience

As a result of the COVID-19 pandemic, health plans are transforming how they engage with their members. Expectations are raised as consumers change how they shop, socialize, and live their everyday lives, driving health plans to change their relationships with their members to be more consumer-centric An all-star panel of experts from Anthem, Highmark, Bright Health Plan, and Icario success stories and actionable strategies for creating meaningful experiences to engage and empower members. Panelists include Stacy Byers, Vice President, Customer Experience, Highmark; Mark Dodge, AVP, Stars, Risk and Quality, Bright Health Plan; Merrill Friedman, Senior Director, Disability Policy Engagement, Anthem; and Steve Wigginton, CEO, Icario   This Bright Spots in Healthcare episode is sponsored by Icario. Icario is a health action platform that unites pioneering technology, data science, and behavioral insights to connect everyone to better health. Icario develops personalized healthcare experiences that move people to better health with every action while reducing member abrasion through the use of extrinsic and intrinsic motivations. Learn more at icariohealth.com. 
February 12, 2021
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Group Visits: a Key to Value-Based Care – Case Study of a Successful Program

Hear proven results from a successful group medical visit program. Learn how group visits helped patients adopt healthy habits and significantly change behaviors. The session features perspectives from experts representing the different stakeholders — lead physician, advanced provider, team leader, and patient — in a successful group visit program. Find out how Health Plans and Provider organizations can benefit from group appointments and get the blueprint to build your own program.   This episode of Bright Spots in Healthcare is sponsored by Healthy.io Healthy.io is the global leader in turning the smartphone camera into a clinical-grade medical device for an at-home urinalysis and digital wound management. Their FDA-cleared home urinalysis kit aids in the diagnosis of chronic kidney disease, urinary tract infections, and prenatal testing and is used by leading health-care systems worldwide.   
January 28, 2021
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Screening for Social and Personal Determinants of Health with ProMedica CEO Randy Oostra

Randy Oostra, DM, FACHE, President & CEO, ProMedica, and Vic Strecher, PhD, MPH, Professor, University of Michigan School of Public Health, discuss how ProMedica is incorporating “personal determinants of health” to improve care and outcomes. They also share how having a strong life purpose is essential to health and well-being.    Bios: https://www.sharedpurposeconnect.com/bios-01142021/ This Bright Spots in Healthcare episode is sponsored by Icario. Icario (formerly Revel + NovuHealth) is a health action platform that unites pioneering technology, data science, and behavioral insights to connect everyone to better health. Icario develops personalized healthcare experiences that move people to better health with every action while reducing member abrasion through the use of extrinsic and intrinsic motivations. Learn more at icariohealth.com. 
January 15, 2021
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Relocalizing Healthcare: A Live Interview with Health Rosetta Creator, Co-Founder and CEO Dave Chase

Healthcare advocate, entrepreneur, and author Dave Chase discusses why healthcare is so expensive and shares some radical ways to reinvent healthcare during this episode. Dave highlights case studies featured in his new book, Relocalizing Health: The Future of Healthcare is Local, Open and Independent, which details the solutions employers and local community leaders can take to reduce healthcare costs and improve healthcare benefits for their plan members. Listen to this episode to find out:  Why and how healthcare can be provided and funded locally  What healthcare can learn from the craft beer industry  How a boutique hotel in Florida, a town in Sweden, and a community in Alaska all  How you can get a free copy of Dave's book This Bright Spots in Healthcare episode is sponsored by Revel Health, which is innovating how healthcare organizations think about pop health and consumer engagement. In brief, Revel Health focuses on understanding people. They know the populations you struggle with like Medicaid or Medicare Advantage, are NOT about population health — it’s about the individual. And this is the most important point I want to make, they approach healthcare differently, by understanding the values and belief systems of the individual, so they can create a personalized plan to drive positive behavioral change.  It's really a very fresh way of thinking about engagement and SDOH. Revel Health and NovuHealth announced a merger on October 1, 2020, to create a leading technology platform company focused on healthcare member engagement.  Check them out at www.revel-health.com or www.novu.com  
December 4, 2020
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The Consumer’s Voice (part 2 of 2): feat BCBSSC, Highmark, Northwell, and Commonwealth Care Alliance

Our expert panel discusses the importance of listening and responding to the voice of the healthcare consumer to improve the overall patient/member experience, clinical outcomes, and personalized care. Panelists include: David Langer, MD, Chair, Neurosurgery, Lenox Hill Hospital and star of Netflix docuseries Lenox Hill; Melinda Karp, MBA, Executive Director, The Center to Advance Consumer Partnership; and Senior Vice President, Consumer Partnership, Commonwealth Care Alliance; Tom Meier, Vice President - Product Development, Innovation, and Member Experience, BlueCross BlueShield of South Carolina; and David Webster, MD, MBA, VP &, Executive Medical Director, Clinical Services, Highmark Health.   This podcast is sponsored by the Center to Advance Consumer Partnership The Center to Advance Consumer Partnership (CACP) helps organizations realize the often-untapped value of their consumers’ voices. Building on proven approaches pioneered by its founder, Commonwealth Care Alliance, CACP works with innovative healthcare and human services leaders to develop capabilities, build infrastructure, and cultivate relationships that ensure consumers with the most significant needs become enduring organizational partners, invaluable to shaping strategy and action. Together as partners, organizations and consumers are inspired to build trust and co-design solutions that really work to improve outcomes and enhance experiences. 
December 1, 2020
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The Consumer’s Voice (part 1 of 2): feat BCBSSC, Highmark, Northwell, and Commonwealth Care Alliance

Our expert panel discusses the importance of listening and responding to the voice of the healthcare consumer to improve the overall patient/member experience, clinical outcomes, and personalized care. Panelists include: David Langer, MD, Chair, Neurosurgery, Lenox Hill Hospital and star of Netflix docuseries Lenox Hill; Melinda Karp, MBA, Executive Director, The Center to Advance Consumer Partnership; and Senior Vice President, Consumer Partnership, Commonwealth Care Alliance; Tom Meier, Vice President - Product Development, Innovation, and Member Experience, BlueCross BlueShield of South Carolina; and David Webster, MD, MBA, VP &, Executive Medical Director, Clinical Services, Highmark Health. This podcast is sponsored by the Center to Advance Consumer Partnership The Center to Advance Consumer Partnership (CACP) helps organizations realize the often-untapped value of their consumers’ voices. Building on proven approaches pioneered by its founder, Commonwealth Care Alliance, CACP works with innovative healthcare and human services leaders to develop capabilities, build infrastructure, and cultivate relationships that ensure consumers with the most significant needs become enduring organizational partners, invaluable to shaping strategy and action. Together as partners, organizations and consumers are inspired to build trust and co-design solutions that really work to improve outcomes and enhance experiences. 
November 20, 2020
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Innovations in Physician Engagement & Provider Learning with Dr. David Nash, Dr. Daniel Davis and Mary Ellen Beliveau

The world of medicine moves fast and constantly changing as evidenced by the COVID-19 pandemic David Nash, MD, MD, MBA, Founding Dean Emeritus, Jefferson College of Population Health, Dr. Daniel David, MD, Medical Director, K2P and Mary Ellen Beliveau, MEd, Founder and CEO, K2P discuss why It’s essential for physicians and providers to keep pace with the latest medical information to transform patient care, enable continuity of care, and mitigate risks across hospitals and healthcare systems. They also talk about how a personalized curriculum  
October 30, 2020
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The New Super Determinant of Health: The Digital Divide featuring Brigham & Women’s, Henry J. Austin Hlth Ctr, Medical University of SC, Revel Health

Our incredible panel of experts discusses how to effectively identify roadblocks to virtual care for patients in more vulnerable and underserved communities. They share strategies for bridging the “digital divide” and improving health outcomes from leaders “in the trenches” trying to improve quality and access. Panelists include Kemi Alli, MD, CEO, Henry J. Austin Health Center; Anita Ramsetty, MD, CCMS, Medical Director, Faculty Advisor, CARES Clinic &  Director, Student Service Learning, College of Medicine; Medical University of South Carolina; Sara Ratner, Senior Vice President, Government Programs and Strategic Initiatives, Revel Health; Jorge Rodriguez, MD, Health Technology Equity Researcher & Hospitalist, Department of General Internal Medicine, Brigham and Women's Hospital.   This Bright Spots in Healthcare episode is sponsored by Revel Health, which is innovating how healthcare organizations think about pop health and consumer engagement. In brief, Revel Health focuses on understanding people. They know the populations you struggle with like Medicaid or Medicare Advantage, are NOT about population health — it’s about the individual. And this is the most important point I want to make, they approach healthcare differently, by understanding the values and belief systems of the individual, so they can create a personalized plan to drive positive behavioral change.  It's really a very fresh way of thinking about engagement and SDOH. Check them out at www.revel-health.com.
October 23, 2020
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Preparing for COVID in Winter with Drs. Michael Saag, Greg Katz, Ofole Mgbako & Harry Saag

With information on COVID-19 evolving daily,  our expert physician panel shares their thoughts on what we can expect from the virus over the next several months. They will also discuss lessons learned from the past seven months. Their conversation addresses topics tied to antibodies, treatment best practices, racial inequalities, innovation, and more!   Panel: Dr. Michael Saag, one of the most influential infectious disease doctors in the country and who is frequently on a number of major media outlets including C-SPAN, CNN, NBC, ABC and The Washington Post (he also survived COVID-19 back in March) Dr. Ofole Mgbako, an infectious disease fellow at Columbia University Irving Medical Center in Harlem where racial disparities around Covid-19 are at the forefront  Dr. Gregory Katz, a cardiologist at Vassar Brothers Medical Center who will share his experiences (the good, the bad and the ugly) treating COVID-19 patients in the ICU at the height of the pandemic in New York City Harry Saag, MD, FACP, Co-founder and CEO, Roster Health; Hospitalist, NYU Langone Health   This episode of Bright Spots in Healthcare is sponsored by Knowledge to Practice (K2P), a leading provider of personalized, competency-based lifelong learning for practicing physicians, hospitals, and healthcare systems. Through K2P’s advanced digital learning platform, practitioners can assess and maintain core medical competencies and keep pace with emerging medicine. Importantly, K2P’s solutions help transform patient care and mitigate risks across hospitals and healthcare systems.
October 16, 2020
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How Reliant Medical Grp Embedded Mental Health into Primary Care:  CMO Dr. Thad Schilling and Chief Behavioral Health Officer Dr. Samuel Nordberg

Reliant Medical Group CMO Dr. Thad Schilling and Chief Behavioral Health Officer Dr. Samuel Nordberg walk us through the health system’s decision to rethink its approach to primary care by embedding mental health into primary care practices. They also discuss the business drivers behind the decision. and why they chose the full spectrum model, which makes mental health a permanent part of primary care, over the more popular collaborative care model.   Thad and Sam’s bios are available here: https://www.sharedpurposeconnect.com/bios-10082020/
October 9, 2020
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Silent Sufferers feat. Aetna Behavioral Health Pres. Cara McNulty, DPA & Revel Health SVP Sara Ratner

Cara McNulty, DPA, President, Aetna Behavioral Health and Sara Ratner, Senior Vice President, Government Programs and Strategic Initiatives, Revel Health discuss the importance of removing the stigma behind mental illness in order to reach  “silent sufferers” - patients suffering in silence rather than seek treatment for their mental disorder. Topics covered include why it’s essential for health plans and systems to identify silent sufferers, how the COVID-19 pandemic increased the need to help silent sufferers and how to measure the financial impact. Today’s Bright Spots in Health Podcast episode is sponsored by Revel Health, which is innovating how healthcare organizations think about pop health and consumer engagement. In brief, Revel Health focuses on understanding people. They know the populations you struggle with like Medicaid or Medicare Advantage, are NOT about population health — it’s about the individual. And this is the most important point I want to make, they approach healthcare differently, by understanding the values and belief systems of the individual, so they can create a personalized plan to drive positive behavioral change.  It's really a very fresh way of thinking about engagement and SDOH. Check them out at www.revel-health.com.
October 2, 2020
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How to Reduce Health Inequities with Blue KC, Genesee Health Plan, C3 & mySidewalk

In this timely and important discussion, our expert panelists discuss strategies for improving health outcomes by reducing race-based obstacles in our healthcare system. They also share success stories on how SDOH initiatives and cultural competency programs are helping to bridge the long-standing racial disparities gap.    Panelist bios can be found on our website: https://www.sharedpurposeconnect.com/bios-09242020/ Today's Bright Spots in Healthcare Podcast episode is sponsored by mySidewalk, a technology company dedicated to empowering changemakers. Their web-based publishing platform allows healthcare and public health leaders to integrate effective storytelling with the largest collection of social determinants data in the country. mySidewalk works with their partners to democratize data and get knowledge in the hands of people who need it, so they can take ACTION around wellness and health programs, policy or legislation that improves the lives of many. This is so critical in making this our country healthier today and moving into the future. For more information, visit mysidewalk.com or contact [email protected]
September 25, 2020
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Leveraging Empathy to Drive Healthcare Innovation with Stanford Health, UPMC, CCA, Barnes Jewish Hosp. Nemours

Today’s healthcare consumers have many choices and practicing empathy can be a key differentiating factor in a crowded marketplace. No app, drug, or medical device can replace genuine human connection. Our all-star panel of experts from Stanford Healthcare, Commonwealth Care Alliance, UPMC, Nemours Children’s Health System, and Barnes-Jewish Hospital, explore the roles empathy and innovation play in helping healthcare payers and providers deliver best-in-class care, services, and experiences. The panel also provides real-life examples of leveraging empathy as part of an overall consumer/patient experience strategy. (Panelist bios are available at: https://www.sharedpurposeconnect.com/bios-09102020/)   This podcast is sponsored by the Center to Advance Consumer Partnership The Center to Advance Consumer Partnership (CACP) helps organizations realize the often-untapped value of their consumers’ voice. Building on proven approaches pioneered by its founder, Commonwealth Care Alliance, CACP works with innovative healthcare and human services leaders to develop capabilities, build infrastructure, and cultivate relationships that ensure consumers with the most significant needs become enduring organizational partners, invaluable to shaping strategy and action. Together as partners, organizations and consumers are inspired to build trust and co-design solutions that really work to improve outcomes and enhance experiences. 
September 11, 2020
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The Future of Primary Care with Mass General, BCBS of Michigan, Tufts & ChenMed

  As COVID-19 spread across the country, primary care practices were forced to transform in a few short weeks. While causing economic upheaval in the health care system, the pandemic also showed how primary care can move into the future and deliver care in multiple ways. Our expert panel discusses the key drivers of primary care transformation, what the future should look like, and how payers and providers can adapt to the evolving landscape. Topics covered during the discussion include virtual care, group visits, integrating behavioral health, racial disparities, remote patient monitoring, value-based payments, medical scribes and more!   Panelists:  Wayne Altman, MD, FAAFP, President, Family Practice Group (The Sagov Center for Family Medicine); Jaharis Family Chair of Family Medicine, Tufts University School of Medicine; Daniel Horn, M.D. Director, Population Health, General Internal Medicine; Associate Medical Director at the Massachusetts General Physician Organization;  Dan McCarter, MD, FAAFP, National Director, Primary Care Advancement, ChenMed;  Karolina Skrzypek, MD, Medical Director in Provider Engagement, Blue Cross Blue Shield of Michigan.  You can find their bios on our website: https://www.sharedpurposeconnect.com/bios-08272020/
August 30, 2020
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How One Netflix Star is Changing the Patient Experience: A Live Interview with David Langer, MD, Chair, Neurosurgery, Lenox Hill Hospital

The Netflix docuseries Lenox Hill follows four doctors from Lenox Hill Hospital in New York City as they juggle their work and personal lives. Dr. David Langer, one of the show’s stars, shares anecdotes from the acclaimed series and what it was like to perform brain surgery while being filmed. He also discusses how Northwell Health is innovating the consumer experience, engaging patients, and reducing unnecessary hospitalizations. Dr. Langer also reflects on his journey as a doctor.   If you haven’t seen the show, view the trailer on YouTube: https://www.youtube.com/watch?v=Hp04bzD5bJI
August 25, 2020
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Rethink Your Capabilities to Drive Value During COVID-19 w/ David Hanna, High Performance Organization Expert

During this unique, high-level strategy session, High Performance Organization Expert David Hanna discusses how healthcare organizations can "reinvent" their capabilities to drive more value for patients, members and customers during this ever-changing healthcare landscape.    David has helped some of the world's largest companies including Merck, UnitedHealthcare and Procter & Gamble achieve amazing results. Learn strategies you can use in your own organization to innovate and increase value.
July 26, 2020
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Rethinking Diabetes Management with Paresh Dandona, MD, world renowned endocrinologist

World-renowned endocrinologist Paresh Dandona, MD, PhD discusses the importance of diabetes management and blood sugar control in treating the disease. He shares his groundbreaking research on the treatment of diabetes and the implications the discoveries have not only on patients’ lives but on society as a whole. Dr. Dandona also introduces the innovative certified diabetes educator (CDE) program he established to promote the screening and treatment of diabetes at the primary care level as well as help patients with medication management and controlling blood sugar levels.  Patients working with CDE-Ambassadors saw significant improvement in diabetes control as well as a marked reduction in A1C levels and other cardiac risk factors. He also discusses how this program could be used for the treatment of other chronic diseases. Today’s Bright Spots in Health Podcast episode is sponsored by Revel Health, which is innovating how healthcare organizations think about pop health and consumer engagement. In brief, Revel Health focuses on understanding people. They know the populations you struggle with like Medicaid or Medicare Advantage, are NOT about population health — it’s about the individual. And this is the most important point I want to make, they approach healthcare differently, by understanding the values and belief systems of the individual, so they can create a personalized plan to drive positive behavioral change.  It's really a very fresh way of thinking about engagement and SDOH. If you have ever talked to the most sophisticated agencies on Madison Avenue, the ones that represent the biggest consumer brands you know like Coke, Amazon, Marriott, Apple, you name it … they take a much more sophisticated approach than we do in health care, to identifying consumers, and then understanding the consumer's values well enough to truly influence behavior change, in a way that benefits the brand they represent.  We in healthcare have not been that sophisticated in marketing to the patients who are at the highest risk of costing the most money.  Until now.  Check them out at www.revel-health.com.      
July 19, 2020
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Innovating Depression Treatment Protocols by Using Party Drugs and Psychedelics with Roger McIntyre, MD, world renowned psychiatrist

Many people know ketamine as a party or street drug but it now used as a novel treatment for patients with treatment-resistant depression. Depression is a common illness worldwide with the World Health Organization reporting more than 264 million people are affected. A large percentage of patients with depression do not respond to standard treatment, leading doctors to find novel treatments for depression including the use of oral ketamine.  Dr. Roger McIntyre, a professor of psychiatry and pharmacology at the University of Toronto founded the Canadian Rapid Treatment Centre of Excellence in a suburb of Toronto, Canada to offer intravenous ketamine infusion therapy to patients with mood disorders.  During the podcast, Dr. McIntyre talks about which patients are good candidates for ketamine use, the proper dosage, and any potential side effects. Dr. McIntyre also talks about the components of a ketamine therapy program, the challenges he faced building his clinic, and what he might do differently if starting again.         
July 12, 2020
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Reopening a Community Hospital During COVID-19: Live Interview with Rich Fernandez, President & CEO, Beth Israel Deaconess Hospital-Milton

Community hospitals across the country are in the process of reopening services and operations closed as COVID-19 started to spread across the country. Rich Fernandez, president, Beth Israel Deaconess Hospital - Milton in Massachusetts, one of the states hit hardest by the COVID-19 virus, walks us through the hospital's reopening strategy and discusses the steps taken to adjust to the new normal while also ensuring the safety of staff, patients and visitors. Rich touches on all aspects of the reopening from workforce management changes to the implementation of new patient waiting room procedures and everything in- between. He also shares some of the things he was most surprised about during the crisis and what the hospital is doing to prepare for a potential virus surge in the Fall.
July 5, 2020
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How SDOH & CBOs are Reshaping Healthcare with on Secours Mercy Health, CareSource, mySidewalk, and Selfhelp Community

Healthcare and community leaders from Bon Secours Mercy Health, CareSource, mySidewalk, and Selfhelp Community Services share success stories on leveraging SDOH and community partnerships to better engage their populations and to improve health outcomes. Find out how to overcome challenges and maximize the partnership. The “bright spots” discussed include food pantries, housing assistance, job support services, and programs for seniors. Today's Bright Spots in Healthcare Podcast episode is sponsored by mySidewalk, a technology company dedicated to empowering changemakers. Their web-based publishing platform allows healthcare and public health leaders to integrate effective storytelling with the largest collection of social determinants data in the country. mySidewalk works with their partners to democratize data and get knowledge in the hands of people who need it, so they can take ACTION around wellness and health programs, policy or legislation that improves the lives of many. This is so critical in making this our country healthier today and moving into the future. For more information, visit mysidewalk.com or contact [email protected]
June 28, 2020
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How to Engage Diabetes Patients and Reduce A1C scores by 10% with Dr. Tara Burnett-Lewis

Dr. Tara Burnett-Lewis discusses how shared medical appointments (SMAs) helped diabetes patients at the Johnston County Public Health Department in North Carolina, lower their A1C scores by 10%. Johnston County has a very rural population so SMAs give patients a sense of community and help them realize they are not alone. Tara shares how peer support helps build the patients’ confidence in their ability to manage their health and maintain active and fulfilling lives. In addition, Tara talks about the value of SMAs and lays out the steps you can take to create your own SMA program.  Today’s Bright Spots in Health Podcast episode is sponsored by Revel Health, which is innovating how healthcare organizations think about pop health and consumer engagement. In brief, Revel Health focuses on understanding people. They know the populations you struggle with like Medicaid or Medicare Advantage, are NOT about population health — it’s about the individual. And this is the most important point I want to make, they approach healthcare differently, by understanding the values and belief systems of the individual, so they can create a personalized plan to drive positive behavioral change.  It's really a very fresh way of thinking about engagement and SDOH. If you have ever talked to the most sophisticated agencies on Madison Avenue, the ones that represent the biggest consumer brands you know like Coke, Amazon, Marriott, Apple, you name it … they take a much more sophisticated approach than we do in health care, to identifying consumers, and then understanding the consumer's values well enough to truly influence behavior change, in a way that benefits the brand they represent.  We in healthcare have not been that sophisticated in marketing to the patients who are at the highest risk of costing the most money.  Until now.  Check them out at www.revel-health.com.      
June 21, 2020
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How CareSource Is Investing in Housing for Members with Amy Siegel

As part of its focus on the social determinants of health, CareSource, a health insurance plan serving Medicaid members in Ohio has invested heavily in programs to provide safe and affordable housing to members to improve both individual and community health. In her role as director of housing at CareSource, Amy Riegel, is responsible for creating innovative approaches to innovative and sustainable approaches to integrating health and housing. In this podcast, Amy discusses how access to safe and affordable housing can improve both the health of an individual and a community. In particular, she shares details of the insurer’s Health Beginnings at Home program, which provides housing to homeless pregnant women in order to decrease infant mortality rates.  Today’s Bright Spots in Health episode is sponsored by Revel Health, who is innovating how healthcare organizations think about pop health and consumer engagement. In brief, Revel Health focuses on understanding people. They know the populations you struggle with like Medicaid or Medicare Advantage, are NOT about population health — it’s about the individual. And this is the most important point I want to make, they approach healthcare differently, by understanding the values and belief systems of the individual, so they can create a personalized plan to drive positive behavioral change.  It's really a very fresh way of thinking about engagement and SDOH. If you have ever talked to the most sophisticated agencies on Madison Avenue, the ones that represent the biggest consumer brands you know like Coke, Amazon, Marriott, Apple, you name it … they take a much more sophisticated approach than we do in health care, to identifying consumers, and then understanding the consumer's values well enough to truly influence behavior change, in a way that benefits the brand they represent.  We in healthcare have not been that sophisticated in marketing to the patients who are at the highest risk of costing the most money.  Until now.  Check them out at www.revel-health.com.    
June 5, 2020
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How to Leverage Storytelling & Video in Healthcare with Todd Hartley

World-renowned video marketing expert Todd Hartley discusses how healthcare companies can easily implement and leverage video storytelling to stand out during the COVID-19 pandemic. Drawing on his experience working with celebrities, world leaders, and enterprises, He’ll share the latest tips, tricks, and strategies for successfully using the power of storytelling to your patients, members, and customers.
May 26, 2020
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Communicating and Marketing to Healthcare During COVID-19 

Communicating and Marketing to Healthcare During COVID-19  As COVID-19 shifts the focus of healthcare organizations towards saving lives, companies marketing to the healthcare industry need to rethink their existing approaches and try new ideas. Hear winning strategies from experts in B2B marketing, social media, content marketing, virtual events, client insights, and market research. In addition, an IT Director from a leading health system shares the secrets to successfully marketing to healthcare organizations during these unprecedented times.
May 11, 2020
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A Conversation with Dr. Greg Katz: Innovation & Ethics During the COVID-19 Crisis

Today’s podcast episode with Dr. Gregory Katz is part of our live, Population Health Executive Roundtables Series (https://www.sharedpurposeconnect.com/virtual-roundtable-recordings/). During my interview, Dr. Katz discussed what it’s like in the ICU during the COVID pandemic, the ethical dilemmas he and his peers are facing at Vassar Brothers Medical Center (400-bed hospital in Poughkeepsie, NY), and he also enlightens us with some really interesting opportunities for innovation. Finally, there are a lot of great, relevant questions asked by our audience of healthcare leaders, which Greg generously answers.   As an aside, Dr. Katz publishes a terrific email newsletter featuring his thoughts on health, medicine, and COVID-19: https://gregorykatz.substack.com/   The sponsor for today’s episode is us, Shared Purpose Connect, the producer of the Population Health Executive Roundtable and Bright Spots in Healthcare Podcast!   If your organization is looking to read leaders at the provider and/or pay organizations, consider using events as the hub to your marketing and lead generation strategy, and consider partnering with Shared Purpose Connect to accomplish this.    Shared Purpose Connect produces events from soup-to-nuts, working with your team to incorporate you as a thought leader within our roundtable discussion and/or podcast, support you in producing different marketing content derived from or connected to the event, and assist you in lead generation and networking. We become an important extension to your marketing teams. Our other partner companies (“sponsors”) include larger companies like Vituity, Commonwealth Care Alliance and Lumeris, and smaller organizations like Reveal Health and Roster Health. If you are curious, email me directly at [email protected], @EricGlazer (Twitter), or Eric Glazer on LInkedIn. We can schedule a no-pressure brainstorming meeting. 
April 26, 2020
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How one doctor survived COVID- 19 – A Conversation with Dr. Harry Saag

During this 90-minute interview, Dr. Harry Saag, an internist at NYU Langone Medical Center, details his two-week battle with the virus and how his bout with the virus impacted how the treated COVID-19 patients when he returned to his job. As he describes his journey to get well, he shares how he cared for his father, who also contracted the disease, the progression of the virus, the symptoms he dealt with and how he knew he was recovered from the virus. Harry also shares the day-to-day challenges he and other health workers face on the frontlines in New York City.
April 23, 2020
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Why “Positive Deviance” Should be Part of Every Healthcare Organization’s Strategy with Dr. Cole Zanetti

Dr. Cole Zanetti joins me to discuss Why “Positive Deviance” Should be Part of Every Healthcare Organization’s Strategy. Find out why positive deviance should be a part of every healthcare organization’s strategy! Cole outlines how healthcare leaders can begin to adapt a Positive Deviance strategy at your organization and how you can get started. He also covers how an organization can measure the ROI and justify the investment in various Positive Deviance initiatives. It’s a jam packed 50+ minutes full of great insights and ideas. So grab a pen and paper or your tablet and get ready to learn ….. about a really exciting bright spot in healthcare. Today’s episode is sponsored by Roster Health.  Roster is solving for social determinants of health through community health workers.  They ASSIST ORGANIZATIONS ON IMPROVING OUTCOMES IN A VARIETY OF VALUE-BASED ARRANGEMENTS WHERE FINANCIAL OUTCOMES ARE TIED TO PATIENT OUTCOMES SUCH AS: 30-day readmission reduction programs Full-risk contracts Upside and downside risk contracts Bundled payment programs If you are a healthcare organization participating in a value-based contract, check out Roster Health.com. . ... they are a new bright spot in healthcare.
August 26, 2019
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Integrating Behavioral Health and Primary Care Models with Reliant Medical;s Chief of Behavioral Health Dr. Sam Nordberg

Dr. Samuel Nordberg joins me to discuss why, and how, Reliant Medical decided to rethink their approach to primary care.  If you are in the process of integrating behavioral health with primary care, or are at least thinking about it, this is a must listen!   Sam outlines for us the key components to building an embedded model, the business drivers to why Reliant not only invested in new processes, but new real estate.  He also talks about what healthcare can learn more software developers in building a new program like this,  and we also spend a good amount of time on the blocking and tackling: operations, clinical framework, staffing and of course metrics for success. It’s a jam packed 50+ minutes full of great insights and ideas. So grab a pen and paper or your tablet and get ready to learn  ….. about a really exciting bright spot in healthcare, Reliant Medical Group’s embedded primary care model.    Today’s episode is sponsored by Revel Health.  If you have ever talked to the most sophisticated agencies on Madison Avenue, the ones that represent the biggest consumer brands you know like Coke, Toyota, Hershey’s, Apple, you name it … they take a sophisticated approach to identifying consumers, and then understanding the consumer's values well enough to truly influence behavior change, in a way that benefits the brand they represent.  We in healthcare have not been that elaborate in marketing to the patients who are at highest risk of costing the most money. Until now. Check out revel health at www.revel-health.com. ... they are a new bright spot in healthcare.  
July 30, 2019
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How Cleveland Clinic uses Shared Medical Appointments with Dr. Marianne Sumego

Dr. Marianne Sumego, Director of Shared Medical Appointments at Cleveland Clinic, joins Eric for a jammed packed conversation about how Cleveland Clinic has mastered the shared medical appointment and how it benefits patients (with an emphasis on diabetics).   Marianne provides you history behind shared appointment and why Cleveland Clinic decided to invest in the program, she informs you on how SMAs are run and we even get to hear how it affects the skeptical, know it all consumer.  We also discuss the power of peer support, we dive into the How Tos so you can get an understanding of what you will need to mimic this program, we dive into HIPAA concerns, medical practice concerns and of course the business drivers Cleveland Clinic considers when financing this innovative approach to engaging and treating consumers with certain illnesses.  If you are in value based care, chronic care or simply love hearing innovating ideas ... this interview will fly by! The  episode is sponsored by Revel Health.  If you have ever talked to the most sophisticated agencies on Madison Avenue, the ones that represent the biggest consumer brands you know like Coke, Toyota, Hershey’s, Apple, you name it … they take a sophisticated approach to identifying consumers, and then understanding the consumer's values well enough to truly influence behavior change, in a way that benefits the brand they represent.  We in healthcare have not been close, to being that elaborate in marketing to our consumers, patients, who are at highest risk of costing the most money. Until now. Check out revel health at www.revel-health.com. ... they are a new bright spot in healthcare.
July 17, 2019
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About Bright Spots in Healthcare

Each week, we feature innovators in the healthcare industry to extract the strategies, tactics, and tools they utilize to generate extraordinary, positive outcomes. We highlight and breakdown these positive deviants, or "bright spots", so you can implement them in your organization.

Host

Eric Glazer

Eric Glazer

Executive Producer & Host

Eric Glazer is the founder and CEO of Shared Purpose Connect, the company that hosts and produces the Bright Spots in Healthcare podcast. He has over two decades of experience producing leading healthcare events and collaborative projects, launching new telehealth services, and running executive councils for the industry (i.e. Chief Medical Officer Council). Eric also leads Product Innovation and Client Experience for Teladoc Health (SPC is not affiliated or funded by Teladoc Health). Eric holds a BS and MBA in Health Care from Union College in Schenectady, New York.

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Supporting Diversity in Healthtech Investment (Dr. Fiona Pathiraja) Diversity is an increasingly debated topic in startup investments, since founders of under-represented backgrounds may it be gender, race, age, and more too often experience inequality in opportunities.