A Sherpa’s Guide to Innovation

A Sherpa’s Guide to Innovation

The Innovation Engine at Atrium Health

Latest From Series

E96: Concordia's Matt Swift on Convening for Collaborative Change

An episode 20 years in the making! For our 96th episode, Ben welcomes long-time friend Matthew Swift, co-founder and CEO of Concordia, to discuss how he innovates in the world of public affairs.  Concordia is a nonprofit, nonpartisan organization dedicated to actively fostering, elevating, and sustaining cross-sector partnerships for social impact, including hosting the annual Concordia Summit. Matt described Concordia as "A forum discussing the world not as one person sees it but as a broader collective sees it, with no bias towards political party or political movement, and no bias for public sector or private sector."Learn how the idea for Concordia started at a student auction at Georgetown University, and how the Concordia Annual Summit began as a small event with 100 people (mostly friends and family, Matt admits) to now hosting nearly 4000 attendees with  representatives from 90 countries and 17 sitting heads of state.Additionally, Matt shares his insights on how to convene leaders to drive change, as well as:Counsel for healthcare innovators about how to approach public/private partnershipsThe experience design of a Concordia Summit eventWhy the response to Covid-19 is perhaps the greatest public/private partnership in historyOn Twitter:@[email protected]@[email protected] the show (
July 14, 2021

E95: David Duncan – A Real-Life Market Detective

Ben & Jay are joined by David Duncan, Manager Director at Innosight and author of The Secret Lives of Customers:  A Detective Story About Solving the Mystery of Customer Behavior.  This new book is a fresh and creative approach to demonstrating and teaching the language, methods and mindset of Jobs To Be Done theory.   Hear why Dave choose a fictional narrative approach to the majority of the book, some of his own real-life experiences as a "market detective", and his experience collaborating with Dr. Clayton Christensen, Karen Dillon and Taddy Hall on Competing Against Luck: The Story of Innovation and Customer Choice.All Things Twitter:David DuncanInnosightA Sherpa's Guide to InnovationBen TingeyJay GerhartSupport the show (
June 30, 2021

E94: Coonoor Behal – Reframing Quitting to a Process for Progress

Ben & Jay are joined by Episode 27 guest Coonoor Behal, author of the newly published "I Quit!  Life-Affirming Joy of Giving Up".  Coonoor is the Founder & CEO of Mindhatch, a consultancy that helps organizations create the conditions for innovation and creativity to thrive. Through Mindhatch, Coonoor delivers her unique mix of expertise in Design Thinking, Organizational ImprovTM, Innovation Facilitation, and Diversity & Inclusion. Her new book, published by New Degree Press in April 2021, seeks to help readers rethink and reframe quitting by sharing stories from everyday people who summoned the courage to quit things in their lives.Hear what caused Coonoor to write this important book, how it connects to her design thinking work, and the connection of quitting and privilege.  And of course, Ben & Jay find a connection to Jobs To Be Done theory, because they just can't help themselves.  Stick around after the outro music for an improv bonus from Coonoor & Jay!Find Coonoor on Instagram:  @coonoorbehal, @iquitbook, @mindhatchllcFacebook:  @mindhatchllcTwitter:  @mindhatchllcThe podcast and its hosts on Twitter:@[email protected]@JayGerhartSupport the show (
June 16, 2021

E93: Arthur Daemmrich – Inspiring Generations of Inventors & Innovators

Ben & Jay have a fascinating conversation from a historical and education perspective, with Arthur Daemmrich, Director of the Lemelson Center for the Study of Invention and Innovation at the Smithsonian Institution.  The vision of the Center is: A world in which everyone is inventive and inspired to contribute to innovation.  Hear about the physical and virtual experiences the Center creates to inspire inventors and innovators of all ages and its efforts to foster a diverse and inclusive ecosystem.  Along the way, Arthur sprinkles stories of interesting inventors and innovators that you may not have heard of.  You are likely to book your next trip to Washington, D.C. after this episode!All Things Twitter:@[email protected]@[email protected] the show (
May 26, 2021

E92: Liz Markle of Open Source Wellness – Community is Medicine

Liz Markle PhD believes innovation in health and wellness isn't a new pill or superfood or wearable but a return to the universally applicable and radically simple advice to move, nourish, connect, and be. Tired of patients not making progress in between doctor visits, Liz wanted to make it easier for people to design their lives so that healthy behaviors were the default. Enter Open Source Wellness, a "behavioral pharmacy" that is high-touch and powered by connection, leading to health transformation. Listen to learn more about: Liz's career arc The genesis story of Open Source WellnessOSW's business modelHow a hypothetical $10b grant from the Gates Foundation would scale OSWVideo: What is Open Source Wellness?Credit to Mad*Pow and the Health Experience Design Conference for making the connection.On Twitter:@[email protected]@[email protected]@JayGerhartSupport the show (
May 12, 2021

E91: Shannon Clute – Creating an Innovation Flywheel to Empower Students

Ben & Jay continue to learn from innovation leaders with novel career journeys, this time talking with Shannon Clute, Inaugural Director of The Hatchery, Emory Center for Innovation in Atlanta.    The Hatchery supports student innovators and...
April 21, 2021

About A Sherpa's Guide to Innovation

Are you looking to better understand and apply innovation theories, methods and tools? Do you need to think about your business or industry in a different way? Join the Sherpas as they conduct spirited conversations and tell compelling stories to guide you along your innovation expedition. Get your gear ready! Business Model Innovation, Human-Centered Design and Strategic Partnerships
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Jay Gerhart

Jay Gerhart

A passionate driver of consumer strategy and innovation for Atrium Health. As part of the Innovation Engine, he employs methods such Design Thinking, Jobs to Be Done and Business Model Innovation in product and service development. Recently trained at Second City Chicago and Charlotte Comedy Theatre in improvisation, he brings “Yes, And” and a next level of teamwork to transformational projects. During his 20 years with Atrium Health, he has led many of the system’s most significant corporate strategy, planning and development initiatives, including Levine Children’s Hospital and Levine Cancer Institute.
Ben Tingey

Ben Tingey

Benjamin Tingey is an Innovation Manager with the Atrium Health Innovation Engine. In this role he champions the voice of the patient, designing care experiences and business models that nail their Job to Be Done, and curates the voices of the Innovation Engine and other innovation thought leaders by hosting the "A Sherpa’s Guide to Innovation" podcast. Benjamin learned to speak Spanish fluently as a 19-year old serving the Hispanic immigrant community in South Carolina. Before joining the Innovation Engine, his prior career experience included Spanish language instruction, social entrepreneurship, healthcare startups, and hospital system corporate strategy. Benjamin’s love of American history and literature influenced his preference for schools named after famous Americans, receiving his undergraduate degree in American Studies from Brigham Young University and a graduate degree in Healthcare Administration from George Washington University.

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