Ep 82 – How To Deliver an Extraordinary Patient Experience with Barbara Nyland Khozam
Do your team members deliver great customer service all the time?
No matter how well functioning your private practice is or how talented your team may be, if your patients do not feel that they had a good experience at your practice then they won’t come back.
What’s worse? They might tell others not to come either.
A single bad occurrence might be associated with a feeling that your whole team is unreliable, unhelpful, or inflexible.
Don’t lose patients over this!
This is why I invited Barbara Khozam to speak with you on this podcast episode for Powerful and Passionate Healthcare Professionals.
Barbara is a Customer Service Consultant for private practices
She shares insight with you on how to improve customer service from the very first encounter booking an appointment to leaving your clinic
As a healthcare leader, you need to be able to create a team that exceed patients’ expectations not just meet the basic requirements
Subscribe 🔔 and listen 🔊to this episode now❗
To connect with Barbara find her links below:
Thank you again for joining us today! Please share this episode with friends and colleagues who will enjoy this week’s discussion.
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