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How to Improve Patients’ Overall Healthcare Experience & Minimize Complaints

The Healthcare Provider Happy Hour

How to Improve Patients’ Overall Healthcare Experience & Minimize Complaints

Are you looking to improve your patients' overall experience and minimize any complaints?  In this week’s episode of the Healthcare Provider Happy Hour, I will be discussing four tactics you…
October 19, 2021

How to Improve Patients’ Overall Healthcare Experience & Minimize Complaints

Are you looking to improve your patients’ overall experience and minimize any complaints? 

In this week’s episode of the Healthcare Provider Happy Hour, I will be discussing four tactics you can apply today, in order to give your patients the best experience. Through my own personal & clinical experiences, an interview with a past guest and patients on the show,, and some of the research, I have pinpointed some of the most common pain points or complaints of patients and how we as healthcare providers can resolve them. 

 

Listen to the full episode to learn:

  • What the #1 complaint of patients is according to studies 
  • Questions you should be asking your patients each session 
  • How to manage expectations of patients in order to provide the best care 
  • Why it’s important to keep an open dialogue with your patients and have full transparency 
  • Four tactics to implement now to improve your patients’ overall experience  

 

Grab your drink of choice and join the conversation!

 

 

Resources

Healthcare Provider Happy Hour Episode with Barbara Khozam:

https://jennifergeorge.libsyn.com/how-to-better-deal-with-difficult-patient-situations-enhance-the-overall-patient-experience-with-barbara-khozam 

https://participatorymedicine.org/journal/evidence/research/2015/06/25/what-do-people-want-from-their-health-care-a-qualitative-study/

https://www.beckershospitalreview.com/hospital-management-administration/patients-no-1-complaint-front-desk-staff.html

https://www.beckershospitalreview.com/quality/10-most-common-patient-complaints-grievances-with-hospitals.html

 

Connect with Jennifer George:

Click here to check out my award-winning book about connecting and communicating with patients to create empowering experiences!

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