Healthcare for Humans

We explore the potential of centralized contact centers in healthcare with Patty Hayward, the general manager of healthcare and life sciences at Talkdesk. Drawing from her extensive experience and personal stories, such as her mother's medical journey, Patty illustrates the critical need for better communication and coordination within healthcare systems. We delve into how centralization, aided by AI and modern technology, could improve patient care by offering timely, personalized interactions and addressing unmet needs in diverse communities. We also tackle how a centralized approach can respect cultural nuances and enhance health education, breaking down barriers to access and understanding. Overview: Streamlining Contact Center Efficiency Automated CRM Conversation Enhancement Culturally Aligned Contact Centers Streamlining Healthcare Access Challenges Reaching Unreached Populations Effectively Proactive Outreach with Real-Time Translation Next Step: Visit our website, Healthcare for Humans, and join our community to enjoy exclusive benefits at https://www.healthcareforhumans.org/support/ Support Our Mission: Non-clinicians, explore exclusive content and contribute to our collective journey. Be an Active Participant: Go beyond listening. Shape our narrative by co-creating episodes with us. Be part of our community by visiting https://www.healthcareforhumans.org/support/. Follow us on Instagram @healthcareforhumanspodcast

We explore the complexities of Japanese food culture and its impact on health, addressing how American influences have altered traditional diets. Jeff discusses the importance of rice in Japanese meals and his personal transition to healthier rice options. We delve into portion control within Japanese dining customs and the concept of intuitive eating. The conversation shifts to Japanese cultural nuances, including language, religion, and familial expectations, emphasizing the importance of acknowledging expertise both in healthcare and family matters. Additionally, we discuss the role of social support systems, religious influences, and the cultural dynamics surrounding aging and caregiving in Japanese American communities. Overview: Transition from Short to Long Grain Rice Exploring Cultural Elements Patterns and Power in Interactions Japanese American Religious Identity Japanese American Family Care Traditions Keirog Japanese Nursing Home Closur Navigating Uncertainty in Medical Decisions "Evaluating Two Treatment Choices" Next Step: Visit our website, Healthcare for Humans, and join our community to enjoy exclusive benefits at https://www.healthcareforhumans.org/support/ Support Our Mission: Non-clinicians, explore exclusive content and contribute to our collective journey. Be an Active Participant: Go beyond listening. Shape our narrative by co-creating episodes with us. Be part of our community by visiting https://www.healthcareforhumans.org/support/. Follow us on Instagram @healthcareforhumanspodcast

We delve into the fascinating journey of Japanese Americans in Washington State, welcoming guest Jeff, who shares his personal and family history. We discuss the generational terms used within the Japanese American community and how historical events like the Meiji restoration influenced immigration to the United States. Particularly moving is the narrative of Japanese internment during World War II and its significant impact on Jeff's family, highlighting the broader implications of shame and resilience in the face of injustice. We explore the concept of the "model minority" and its roots in the post-war era, with Jeff offering a critical perspective on its implications for Japanese Americans. Our conversation touches on the power of government apologies and reparations, shedding light on the complex relationship between historical events and modern cultural dynamics among Japanese Americans. Overview: From HIV Work to Health Strategist Japanese Immigrant Family Histories Cultural Understanding and Historical Reflections WWII Japanese American Internment Journey Post-War Japanese Honor and Success Racism, Resilience, and Justice Immigration Policy's Generational Impact Cultural Nuances Across Locations Next Step: Visit our website, Healthcare for Humans, and join our community to enjoy exclusive benefits at https://www.healthcareforhumans.org/support/ Support Our Mission: Non-clinicians, explore exclusive content and contribute to our collective journey. Be an Active Participant: Go beyond listening. Shape our narrative by co-creating episodes with us. Be part of our community by visiting https://www.healthcareforhumans.org/support/. Follow us on Instagram @healthcareforhumanspodcast

We welcome Samman, the community engagement coordinator at Sahiyo, to discuss the ongoing efforts to address and prevent female genital mutilation/cutting (FGMC) within the South Asian Bora community and beyond. She provides insight into the importance of using appropriate terminology like FGM/C to foster dialogue and reduce stigma. We explore the prevalence of FGM/C in the United States, countering the misconception that it's only practiced elsewhere. The conversation delves into understanding FGM/C as a social norm, exploring interventions and supports such as trauma-informed care and peer support networks. Additionally, we discuss the role of youth advocacy, storytelling, and the importance of comprehensive education in driving change. The episode also highlights SAYO's efforts to amplify the voices of survivors and work with communities and policymakers to effectively address and prevent FGMC. Overview: 00:00 FGM/C Term Debate 06:10 Framing FGMC as a Social Norm 08:17 "Promoting Trust in FGM/C Education" 11:34 Trauma-Informed Care Fundamentals 15:33 "Survivor Support Through Storytelling Networks" 22:54 Digital Activism on Human Rights 26:19 Advocacy Programs for Ending FGMC 27:29 Virtual FGMC Activist Retreat Expansion Resources FGM/C Response in Washington State GWU FGM/C Toolkit Voices to End FGM/C Resources Sahiyo - United Against Female Genital Cutting - Home Next Step: Visit our website, Healthcare for Humans, and join our community to enjoy exclusive benefits at https://www.healthcareforhumans.org/support/ Support Our Mission: Non-clinicians, explore exclusive content and contribute to our collective journey. Be an Active Participant: Go beyond listening. Shape our narrative by co-creating episodes with us. Be part of our community by visiting https://www.healthcareforhumans.org/support/. Follow us on Instagram @healthcareforhumanspodcast

We delve into the sensitive and impactful topic of Female Genital Mutilation/Cutting (FGM/C) in a compelling two-part series, highlighting its prevalence among over 230,000 women and girls in the US, particularly in the Seattle-Tacoma-Bellevue area. Host Dr. Raj Sundar shares a personal story about discovering a case of Type 3 FGM in a prenatal patient, underscoring the need for trauma-informed care. Our guest, Isatou Jallow, a Gambian FGM/C survivor, shares her harrowing experiences and advocacy journey, reflecting on the cultural stigma and her positive encounters with empathetic healthcare providers in the US. Dr. Joanna Stevens, from the Washington Coalition to End FGMC, joins the discussion to offer insights into caring for FGM-affected women and the coalition’s legislative and educational efforts. We address the cultural, religious, and emotional dimensions of FGM/C, emphasizing the importance of sensitivity, respect, and effective communication, including the challenges posed by interpreter biases. Ultimately, we advocate for culturally responsive care to improve patient outcomes and foster community dialogue and support systems. Overview: 04:19 Washington State advances FGM laws, Isatou's advocate story. 06:38 Left Gambia, discovered type 3 FGM here. 11:24 Respect terminology preferences for discussing FGM. 15:30 Pain, marginalization, confusion in cultural practices. 17:35 Advocating against FGM, creating supportive women's circles. 21:56 Engage community leaders to combat FGM practices. 25:42 Interpretation issues: watch body language and communicate. Resources FGM/C Response in Washington State GWU FGM/C Toolkit Voices to End FGM/C Resources Behind the Wall - Isatou Jallow Next Step: Visit our website, Healthcare for Humans, and join our community to enjoy exclusive benefits at https://www.healthcareforhumans.org/support/ Support Our Mission: Non-clinicians, explore exclusive content and contribute to our collective journey. Be an Active Participant: Go beyond listening. Shape our narrative by co-creating episodes with us. Be part of our community by visiting https://www.healthcareforhumans.org/support/. Follow us on Instagram @healthcareforhumanspodcast

We welcome Bradd Williams, a seasoned healthcare professional with over 25 years of experience, who currently works at Homestyle Direct, a medically tailored meal provider. Exploring the intersection of food, health, and equity, we discuss how eliminating food deserts and delivering nutritious meals can improve chronic health conditions, particularly for underserved populations. Bradd shares insights into his company's mission to provide not just meals but dignity and love through diverse, culturally responsive menu options tailored by registered dietitians. We delve into the company’s efforts in addressing both rural and urban food insecurities, emphasizing the importance of providing equitable access to nutrition as a fundamental human right. Tune in to understand how Homestyle Direct is making strides in healthcare through food, incorporating seasonality, recognizing cultural preferences, and ensuring every patient feels valued and heard. Overview: 04:19 Seasonal, affordable frozen produce ensures quality meals. 07:15 Promoting healthier choices with familiar foods. 10:42 Treat everyone fairly, ensure access to resources. Next Step: Visit our website, Healthcare for Humans, and join our community to enjoy exclusive benefits at https://www.healthcareforhumans.org/support/ Support Our Mission: Non-clinicians, explore exclusive content and contribute to our collective journey. Be an Active Participant: Go beyond listening. Shape our narrative by co-creating episodes with us. Be part of our community by visiting https://www.healthcareforhumans.org/support/. Follow us on Instagram @healthcareforhumanspodcast

We delve into the critical topic of fax machines and their surprising impact on health equity with Bevey Miner, a seasoned expert in healthcare technology. Drawing from over two decades of experience, Bevey illuminates the complexities of healthcare data sharing and the disparities marginalized communities face due to outdated technologies like fax machines. We explore the challenges of interoperability, the necessity of structured data for meaningful analytics, and the importance of tech equity in bridging the gaps in healthcare access and outcomes. From discussing digital cloud faxing solutions to advocating for policy changes, we highlight the intersection of technology and health equity, urging for a unified approach to data sharing that includes all healthcare providers and patients. Overview: 00:00 EHR incentives neglected behavioral health and upgrades. 05:07 Implement translation technologies, output as FHIR resource. 09:00 Structured data enables effective health outcome analysis. 12:06 Tech equity funding needed for healthcare databases. Resources: Consensus Solutions Next Step: Visit our website, Healthcare for Humans, and join our community to enjoy exclusive benefits at https://www.healthcareforhumans.org/support/ Support Our Mission: Non-clinicians, explore exclusive content and contribute to our collective journey. Be an Active Participant: Go beyond listening. Shape our narrative by co-creating episodes with us. Be part of our community by visiting https://www.healthcareforhumans.org/support/. Follow us on Instagram @healthcareforhumanspodcast

We welcome back Dr. Avantika Waring from 9 AM Health to discuss her vision for cardiometabolic care, emphasizing equity in treating diabetes, obesity, hyperlipidemia, and hypertension through innovative virtual models. Dr. Waring highlights the importance of a diverse workforce in delivering culturally relevant care and addressing structural inequities. We delve into the challenges of making medications like semaglutide accessible to all, the complex interplay of diet, environment, and genetics, and the need for family-inclusive health interventions. Through thoughtful conversation, we explore how equitable access to healthcare can transform patient outcomes and the importance of addressing both medical and social determinants of health. Overview: 00:00 Prioritizing diverse hires for company growth. 03:18 Effective self-managed care essential for lifelong health. 07:56 Employer equity improves health access through insurance. 10:04 Promote family health literacy despite economic challenges. Next Step: Visit our website, Healthcare for Humans, and join our community to enjoy exclusive benefits at https://www.healthcareforhumans.org/support/ Support Our Mission: Non-clinicians, explore exclusive content and contribute to our collective journey. Be an Active Participant: Go beyond listening. Shape our narrative by co-creating episodes with us. Be part of our community by visiting https://www.healthcareforhumans.org/support/. Follow us on Instagram @healthcareforhumanspodcast