Subscribe
Perception of Care and Quality of Care: Finding the Sweet Spot in Patient Experience Data

Mayo Clinic Talks

Perception of Care and Quality of Care: Finding the Sweet Spot in Patient Experience Data

Guest: Kenneth G. Poole, Jr., M.D., M.B.A. Host: Darryl S. Chutka, M.D. (@ChutkaMD) Does perception of care equal quality of care? Healthcare is increasingly consumer-centric and patient experience data can inform us…
May 14, 2019
ADVERTISEMENT
WP Engine Wordpress Hosting

Perception of Care and Quality of Care: Finding the Sweet Spot in Patient Experience Data

Guest: Kenneth G. Poole, Jr., M.D., M.B.A. 

Host: Darryl S. Chutka, M.D. (@ChutkaMD

Does perception of care equal quality of care? Healthcare is increasingly consumer-centric and patient experience data can inform us about how we compare within our own institution and across healthcare. But the data can also be influenced by the nature of your practice and implicit bias present in our patients. What are some of the unintended implications of patient experience data? How can we responsibly interpret and utilize it? What scores should we be striving for? What is the sweet spot?

Connect with the Mayo Clinic’s School of Continuous Professional Development online at https://ce.mayo.edu/ or on Twitter @MayoMedEd.

Deeper Dive:

ADVERTISEMENT
Wise-Formerly Transferwise

You may also like

The Latest Health Podcasts. Delivered to Your Inbox.

Proudly supported by:

cover
Making the World a Healthier Place with AI and Data Mary Claire Duch, President of W2O pure & Jonathan Woodring, EVP & GM of IPM.ai