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How COVID-19 changed Zoom — with Heidi West

HIMSSCast

How COVID-19 changed Zoom — with Heidi West

August 4, 2021

How COVID-19 changed Zoom — with Heidi West

2020 was the year that "Zoom" entered our vocabulary as a verb meaning "to video chat". For Zoom it was a year that their customer base exploded, including in the healthcare space. It was a year of validation for the then nine-year-old tech company, but also a year of the sorts of challenges that come from rapid, unexpected scaling.

On today's HIMSSCast, Zoom Head of Healthcare joins guest host Kat Jercich to look back at  a tumultuous time, and look ahead to the future.

This episode is brought to you by Zoom.

Talking points:

  • Zoom’s pre-pandemic healthcare business and how it changed
  • Factors that helped Zoom in healthcare thrive during the pandemic
  • Dealing with a huge uptake in customer and end user volume
  • Patient engagement with telehealth, a pleasant surprise
  • Focusing on convenience and flexibility, with or without reimbursement
  • Accommodating people with disabilities and different needs
  • Zoom’s journey to ubiquity
  • Dealing with Zoom bombing and other security and privacy challenges
  • Zoom’s mission to “deliver happiness”
  • Looking ahead to the future at Zoom

More about this episode:

How to ensure your telehealth offering is up to code

What Zoom is bringing to telemedicine

Enterprise video conferencing company Zoom teams up with Epic to launch configurable telehealth platform

TriHealth switches to Zoom for pandemic, sees 3,650% increase in telehealth use

Using Zoom with Epic to bring telehealth to kids during COVID-19

Weaving Zoom into workflow and updating EHR saves clinic during COVID-19

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