A Diverse Skill Set
Meet Peter McCanna:
Peter McCanna is chief executive officer (CEO) at Baylor Scott & White Health, the largest not- for-profit health system in Texas. Through 51 hospitals and more than 1,200 access points, including flagship academic medical centers in Dallas, Fort Worth and Temple, the system offers the full continuum of care, from primary to award-winning specialty care, as well as an array of virtual and in-home services. Previously, McCanna served as Baylor Scott & White’s president. Now, in his role as CEO, McCanna is leading the health system’s transformation to deliver experiences that go beyond customers’ traditional expectations of healthcare.
Key Insights:
Peter McCanna believes it is not enough to preserve legacy systems; healthcare must evolve:
Customer Centered. The intersection of consumerism and new technological tools demand a new destination for healthcare where the customer must be at the center.
Addressing Injustice. McCanna points out that there are big gaps in care for different populations—he describes these gaps as a public health problem.
Diverse Thinking. According to McCanna, the executive of the future must be comfortable with diverse thinking, and must have a diverse skill set to implement change.
This episode was made possible by our partnership with Citi.
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