Information Blocking By Your Provider Is Illegal (Republished/Updated Episode)
Over 60% of patients say that having fast electronic access to their complete medical record is important. It is a safety issue, a quality issue and your legal right. The 21st Century Cures Act went into effect in 2021, but the Federal Government just decided on the penalties incurred by providers if they create any unnecessary hassle in making your records available. Kelsey’s story is about the hassle she faced in the healthcare system including how hard it was to simply get a copy of her radiology report.
Key Takeaway: Know Your Rights Under the 21st Century Cures Act
Examples of Information Blocking
- Requesting lab, xray or biopsy results and being told, “Wait for your next visit so the doctor can discuss it with you.”
- Lack of access to the clinical notes written about you in the office or hospital by your doctor, specialists or other ancillary providers (ie physical therapist, social work)
- Charging excessive fees for access to your medical records. Tip: Request digital/electronic access to information because the “reasonable” cost for paper requests can get pricey.
- Delay or refusal to transfer of medical records to another doctor/specialist/provider
What To Do If You Think Information Blocking Is Happening To You
- Know how to log in to your healthcare portal
- Sign any forms required for sharing/transferring information
- Mention your right to information under the 21st Centure Cures Act.
- Contact the Office of the Inspector General (OIG) to report potential information blocking. Use the OIG Hotline via the web at https://oig.hhs.gov/fraud/report-fraud/index.asp or by phone at 1-800-HHS-TIPS (1-800-447-8477).
How to get in touch with Archelle
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