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The Redox Podcast

The Redox Podcast

Explore some of the biggest problems in healthcare, and hear from industry leaders about how technology is being deployed to solve them.

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# 10 – Improving access to healthcare via Roundtrip

At Redox, we might have a bit of a startup crush on Roundtrip. But that’s easy when you work with such impactful companies. Every day, 10,000 patients miss or delay necessary health care due to a lack of proper transportation. The cost to the United States healthcare system last year because of missed medical appointments and unfulfilled prescriptions was a staggering $150 billion.

But this problem goes way beyond dollars and cents. The greater concern is the health of millions of patients who aren’t getting the care and medication they need – simply because they don’t have a ride.

In 2016, Ankit Mathur, Angela Damiano, and Mark Switaj banded together to design a ride ordering solution that improves access to care. The company they founded is Roundtrip.

Ankit, Roundtrip’s chief technology officer, recently sat down with me to share their story.

Here are some of the highlights from their conversation.

01:55 – How Roundtrip got started  

04:41 – Getting a multi-sided network off the ground

09:25 – Roundtrip’s early milestones

19:09 – Attracting providers, patients and transportation services to participate

27:45 – The importance of value-based care

35:15 – How the network effect propels Roundtrip’s go-to-market strategy

38:27 – What’s ahead for Roundtrip?

Roundtrip is making a significant difference in the quality of care for patients. MedCity just reported that they’re saving Contra Costa 25% over taxi and bus vouchers, in preliminary results. We look forward to watching the company grow in the years ahead. Our thanks to Ankit Mathur for joining us on The Redox Podcast.  

February 26, 2020

# 9 Aaron Patzer on bringing a consumer-focused approach to healthcare

Aaron Patzer is founder and CEO of Vital, AI-powered software for hospital emergency rooms and patients.  

As an entrepreneur, Aaron has had success at a number of companies, most notably the ground-breaking – which he founded in 2006 and eventually sold to Intuit. The success of shook up the financial services industry and paved the way for other innovators, including Plaid, the platform that  enables applications to connect with users’ bank accounts (Visa acquired Plaid for $5.3 billion in 2020). 

Last year, Aaron launched Vital to bring a similar consumer-focused mindset to emergency rooms and hospitals.

However, as you’ll hear in this fascinating conversation between Aaron and Niko Skievaski, creating “a for the healthcare industry” is not an easy task. There are significant differences and obstacles to be addressed. But these two innovators are confident that transformation is coming. Listen on…

Here are some of the leading topics.

02:31 – How came to be

10:40 – Why isn’t there a yet for healthcare?

17:02 – Applying the lessons learned at to healthcare

23:10 – What is “adversarial interoperability?”

26:43 – A bit about Vital

37:08 – Enabling providers with the right information at the right time so they can provide the best care

46:55 – Powering applications that make a difference

Aaron Patzer was one of the major figures responsible for disrupting the enormous personal finance market. We’re anxious to see the results of his foray now into digital healthcare. Our thanks to Aaron Patzer for joining us on The Redox Podcast.  

February 18, 2020

# 8 Healthcare Data Privacy Rights with Attorney Matthew Fisher

With HIMSS 2020 coming up soon, Niko Skievaski spent some time chatting with Attorney Matthew Fisher, a partner at the law firm of Mirick O’Connell in Westborough, Massachusetts. Matt is the chair of the firm’s Health Law Group and one of the HIMSS top 10 Digital Influencers. Additionally, Matt is the host of the well-known Healthcare de Jure podcast.

Niko and Matt covered a lot of ground in this conversation focused on data privacy rights. Here are some of the leading topics.

02:37 – Today’s biggest regulatory and compliance challenges

13:18 – Data blocking and a patient’s right to access

22:28 – Epic’s concerns about the new ONC rules

32:25 – Data sharing with business “associates” 

41:55 – De-identifying data – can it ever be done 100%

50:38 – Building a culture of compliance in the decade ahead

Our thanks to Attorney Matthew Fisher for sharing his insights and expertise on healthcare data privacy rights.

February 11, 2020

#7 Aneesh Chopra Discusses the New Interop Paradigm on the Redox Podcast

Aneesh Chopra is one of the foremost names in healthcare IT today. He was appointed by President Barack Obama to serve as the United States’ first Chief Technology Officer. After his three years as CTO, President Obama hailed his service, saying Chopra’s “legacy of leadership and innovation will benefit Americans for years to come.”

In the years since he served as the nation’s CTO, Chopra has worked tirelessly to promote a better and more efficient healthcare system. Aneesh was one of the four industry leaders that convened the CARIN Alliance in 2016, a bipartisan, multi-sector collaborative working to advance consumer-directed exchange of health information. He was also part of the founding group that started the Argonaut Project, an effort designed to accelerate the development and adoption of HL7’s Fast Healthcare Interoperability Resources (FHIR®) standard. Chopra authored a book, “Innovative State: How New Technologies can Transform Government.” Currently, Aneesh is president of CareJourney, a healthcare analytics company based in Arlington, Virginia.

Aneesh Chopra and Niko Skievaski covered many important issues in this engaging conversation. Some of the topic highlights can be found at:

02:25 – Aneesh’s service as U.S. CTO

15:12 – The role of government policy in encouraging innovation in healthcare

25:12 – Evolving infrastructure and incentives to promote interoperability

 33:54 – Explaining the new rules from CMS

45:11 – Creating the apps that will facilitate consumer and industry adoption of new programs  

 54:05 – Resources for driving interoperability

Interoperability and open APIs are clearly things that Aneesh Chopra believes will improve patient care and reduce the cost of healthcare. This new interop paradigm will be accomplished sooner if private and public forces work collaboratively in the interest of a better system for all Americans.

Our thanks to Aneesh Chopra for joining us on The Redox Podcast.

February 4, 2020

#6 Pharmacy of the Future with Alto’s Mattieu Gamache-Asselin

As patients, the traditional pharmacy business seems to be a mess. It appears to be a jumble of information exchange, insurance contracts, middlemen, generics, phone calls, faxes, cross-subsidies and misaligned incentives. The process can be frustrating, time-consuming and expensive. As if that’s not bad enough, it can often result in patients not adhering to their medication routine. Fortunately, there are some creative entrepreneurs working on ways to improve the system. Leading the charge is Alto Pharmacy.

While in the Bay Area for the recent J.P. Morgan Healthcare Conference, Niko Skievaski sat down with Alto’s CEO Mattieu Gamache-Asselin for a lively discussion about the pharmacy of the future. We invite you to enjoy the entire conversation. A few highlights can be found at these times: 

02:08 – Matt’s back-end roots working with Parse

06:10 – Buying a pharmacy to really understand both the business and patient needs.

11:10 – Creating the ideal patient experience

20:21 – Alto’s process and how patients realize value

26:43 – New challenges to be solved in the months and years ahead

31:39 – With all the stakeholders in healthcare, is it possible to create value for everyone?

37:11 – Create change “one step at a time”

While Alto is relatively unknown to consumers nationwide today, that’s only because they’ve prudently chosen a disciplined approach to perfecting their new model for pharmacy service. Focusing on select markets allows Alto to prove the economics of their model, discover the most efficient way to operate and, most importantly, ensure great customer experiences. This strategy will serve them well in the long term and it’s only a matter of time before Alto is a well-known national brand name.

Thank you for listening to this episode of The Redox Podcast.

January 29, 2020

#5 2019 Review and a Look Ahead to 2020

# 5 The Redox Podcast – 2019 Review and a Look Ahead to 2020

2019 was another eventful year for both Redox and the healthcare industry. Redox co-founders Luke Bonney, James Lloyd and Niko Skievaski discuss a wide range of topics from the company’s remarkable progress in its first five years, notable market activity in the year past and predictions for 2020 and the new decade ahead. Notable parts of the conversation include:

01:26 – The first five years of Redox
08:40 – Tech giants becoming more active in healthcare
13:52 – The advantages of Redox being a remote workplace
19:18 – Helping organizations with digital transformation
22:38 – Prediction for 2020 and the decade ahead

Redox wishes everyone a healthy and prosperous 2020. Thank you for listening to the Redox podcast.

December 31, 2019

The Redox Podcast

Redox exists to improve healthcare by uniting patients and providers through easily accessible technology. Technology can dramatically improve healthcare. It helps healthcare organizations become more efficient. It gives patients more control of their healthcare experience. And when done right, technology removes distractions so providers can focus on what’s important: their patients.
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Niko Skievaski

Niko Skievaski

Niko is the President & Co-Founder of Redox, a leading interoperability platform powering digital health innovation at more than 700 healthcare organizations. Prior, he worked at Epic, where he saw first hand how the need to solve interoperability is one of the biggest challenges facing healthcare today. He's the Co-founder of 100state, Wisconsin's largest co-working space, and creator of Struck by Orca, healthcare's pivotal book on ICD-10. He has degrees in Economics from Arizona State and Boston University and lives in Boulder, CO with his partner, toddler, and collection of mountain bikes.

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