Newsletter
The Medical Management Podcast

The Medical Management Podcast

The Medical Management Podcast is focused on helping medical practice managers level up their practice.

All Episodes

When They Ask for a Raise

Welcome to the second episode with Scott Tucker! This time, Scott joins us to chat about a topic that most employers may not be keen to talk about: asking for a raise. Having the market values in mind is always important, even though during the pandemic they have been changing constantly. Scott always rechecks them every few months to see that every employee is having a good number on their paychecks. As a manager, always be open to listening to your employee’s reasons to get a raise; their explanations can show you things you might be missing out on. Employees need to understand how much it costs an employer to have them in the company, and that includes health insurance, retirement, in-office services, and more.  Tune in to this episode and understand the other side of the coin when it comes to raises in a company!
January 27, 2022
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Simplifying the No Surprise Billing Act

Hello and happy 2022!  The Medical Management Podcast is truly happy to be back with much more information to help you level up your practice. In this two-part special we feature our friend Scott Tucker. In this first episode, we tackle a controversial topic: the No Surprises Billing Act of 2022. Even though this act applies in its majority to hospital settings, there is a part that applies for outpatient medical clinics and practices. Good faith estimates and disclaimers must be shown to patients. Hospitals and practices are not involved when a patient disputes a bill, that must be done directly with the government. Scott breaks down the No Surprises Billing Act step by step for you to understand and know how to go forward from now on.
January 20, 2022
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Phase Next for the Staffing Crisis

Welcome back to this two-part special with Molly Ramsay!  Staffing and employee retention have been nothing less than a greek conquest for the last couple of years. Even before the pandemic hit, healthcare workers were feeling burnt out. Since early 2020, when Covid wreaked havoc worldwide, a lot of people have been jumping ship due to being in a constant state of burnout. Compensation is one big flag to touch upon in this discussion, but it isn’t the only one. Many organizations are looking forward to new and softer ways to retain their employees. Molly and Jesse go through this topic sharing reflections, pieces of advice, and possible solutions to have a stronger January-February period. Tune in and enjoy! 
January 6, 2022
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The Ideal Onboarding Experience

Developing or bringing on teams can be a daunting experience for most managers, we know that first hand! In this two-part special with Molly Ramsay we are breaking through how we can create a better experience for those members just joining the team and how we can improve the onboarding process. She believes that the onboarding process starts with the interviews and how they are presenting the company to the candidates. She also gives tips on how to build up someone’s first day. Molly also finalizes this interview sharing innovative ways you can engage your employees through simple actions! Tune in and don’t miss the next episode with Molly!
December 16, 2021
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The Future of Wearable Medical Technology

We are back with our first international guest, Peter Vranes!  In the last episode, he shared his journey in entrepreneurship, wearable devices, and how we can continuously monitor certain levels and tests we usually get tested once or twice a year. For this occasion, Peter will talk to us about new revolutionary technologies. Data sets and their management with the patient at the center of it all are truly important right now. The early identification of some conditions can be so critical to their management, this is why having big data sets can help in this process. Remote patient monitoring is on the growing side of technology, and in the future, we will see more technology enabling it.  Join this second episode with Peter Vranes and listen to where medicine and healthcare can be headed! 
December 9, 2021
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Path to CEO and Intro to Nutromics

Today’s guest is our very first international guest on the Medical Management Podcast!  All the way from Australia, Peter Vranes came over to share his pieces of advice on being a Chief Executive Officer. Peter reckons how entrepreneurship and uncertainty have taught him to be a better person, and he loves challenging himself. Imposter syndrome, authenticity, technology, and the future of medicine are some of the main topics in this conversation. Peter wants to help people through technology in the healthcare industry, so tune in to learn more about his journey! Don’t worry, we will have Peter on our next episode too because he has more things to share. 
December 2, 2021
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Lauren Harris Top 21 of 2021 – Favorite Things for Wellness, Leadership Development and Productivity

Welcome to the top 21 of 2021 tips, tools, and techniques episode! We are joined by our dear friend Lauren Harris, who went on her own as a healthcare consultant after more than 20 years in healthcare management. Taking care of yourself is a whole-rounded task, this means it involves your physical and mental health, and also your workplace health. They chat about 4 categories: wellness, leadership development, community, and productivity. From wellness to sleep, to the physical environment you work in, to productivity apps and habits, they are all here to help you!  Tune in and see if you can apply all of the 21that Jesse and Lauren mentioned!
November 18, 2021
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Financials

In previous episodes, we have talked about month-ends, budgets, and more, but we haven’t tackled the big topic they all have in common: Financials.  On this occasion, Jay is here to spill the beans about financials and why having these reports is important. Having insights is incredibly important to see how operational decisions are affecting financial outcomes. There are a lot of things that we can streamline and not overburden the system. Financials are, in the end, a reflection of the operational decisions taken.  Join Jay, while he gives us a detailed breakdown of the financial aspect in the management department!
November 11, 2021
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Accountability

Today’s episode is about accountability in tough situations.  Holding someone accountable to the high standards the company has can be daunting and scary. There are several ways to do so without being arrogant, rude or disrespectful. A boss’s job is to be both compassionate and demanding with their teams. Jesse shares what he thinks are red flags for a leader in this topic. He also gives his thoughts towards what we should do in the future. Accountability comes down to three things: be consistent, step up when you need to, and take a human approach.  Accountability needs us to be the best version of ourselves we can possibly be.
November 4, 2021
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Impacts on our Health

Tune in because Doug Crabtree is back for another enthralling discussion about the social determinants of health! Doug shares his thoughts on the factors that affect our health and the quality of our lives. He highlights the habits that people have that could lead to a negative impact on their well-being. Doug also suggests some changes that everyone should apply to increase their lives’ expectancy. This way, he urges individuals to become responsible for their own lives and start changing for the better. Doug believes that caring for others really matters and prompts everyone to start contributing to the community.
October 21, 2021
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Career Change in Healthcare

We have an incredible guest on the show today, welcome Doug Crabtree! Doug is the former CEO of the Eastern Idaho Regional Medical Center before he pivoted into teaching. He is now the executive in residence at Idaho State University. He also reflects on how he changed from helping people in the hospital environment to teaching tomorrow’s leaders in the health administration industry.  Doug stands proud of himself when serving people, whether it is in the hospital or in the teaching setting.
October 14, 2021
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The Terrible Act of Firing Someone

This week’s episode is about the terrible act of letting someone go. Both employer and employee will go through this at some point in their work lives. Jesse shares his thoughts and advice regarding this situation. One side of it is getting better at the process of firing someone while the other is feeling the uncomfortable emotions of doing it. These two have to be separated from the start, because doing so will never get any easier. Another great tip from Jesse is getting external help either from HR management or an attorney’s office to make sure everything is correct and in place.  From common mistakes to tips on how to deal when you have to let someone go, this episode brings you a little bit of peace of mind. For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com. 
October 7, 2021
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Being Your Best Self in a Planning Session

How can we be the most effective and successful in our out-of-clinic planning sessions?  This is this week’s topic and hosts Jesse and Jay are ready to give you the best advice ever! Jay starts saying that the best planning sessions have planning processes in place. Setting aside time for you to plan your sessions is extremely important to not dwell on the long list of to-dos. Reflection is also a great space to let things digest. Knowing yourself is truly important to always be on top of your game for the meetings. These sessions need the team’s full openness and vulnerability, and once ended everyone must stay aligned. Get to your planning sessions with these incredible pieces of advice!! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com
September 30, 2021
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Taking Action in this Staffing Crisis with Jesse and Jay

Recruiting and retaining employees is one of the most pressing issues in any industry right now. After over 15 months of the covid-19 pandemic, managers see that many applicants are scheduling interviews, but they never show up. Workers across all industries are tired or burnt out, and having little pick-me-ups can help as an incentive. These incentives can come in a taco truck on a specific day or mental health resources available. Another piece of advice Jesse gives is restructuring the workflows to see where can holes are supported and dealt with. Their final thought goes about leaders in this precise moment and how they have to double-check themselves to take care of their team. Join Jesse and Jay to recognize the roots of what is going on in management right now. For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com. 
September 8, 2021
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Should we buy a building? with Jesse and Jay

If you’re an independent practitioner and you’re wondering if buying or not your own real estate, this episode is perfect for you!  Jay and Jesse discuss this issue from different perspectives. They also ponder the pros and cons list of owning real estate for your practice. While you can have the autonomy to do things you like on the property, there are added tasks like fixing the building on your own. Jesse and Jay dive deep into the considerations you might want to have before making a decision. For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com. 
August 26, 2021
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Building Trust in Teams Jesse and Jay

In this episode, Jay and Jesse examine the meaning of trust and its importance inside a community. Jesse expresses his thoughts on the effectiveness of building confidence in people’s relationships, using examples based on his personal experience. Together, they dive deep into the meaning of trust and those places where the word is misused or misinterpreted; having the team on the same page will build a foundation. They talk about the necessity of trust inside MedMan and how this has been the decisive factor to the community’s success so far. Follow Jay and Jesse on this episode and learn how you can gain trust from the people near you! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com. 
August 24, 2021
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Negotiating with your Best Self with Jesse and Jay

Negotiating with your best self is a skill that can be applied to many aspects of life. In this episode, Jay discusses this topic with Jesse. Negotiation is a skill like decision-making or problem-solving. As with every skill, you can train yourself to become better at it. To negotiate as your best self, you have to recognize your personality traits and strengths. Jesse thinks about three things when negotiating: first, how well did you represent yourself or the company you work for; second, the relationship you create with the other party that is negotiating; and three, did you live up to your ethics? Jesse also reflects on those key things you can work on to become a better negotiator. Negotiations are successful when there’s a win-win relationship between everyone involved. For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com. 
August 18, 2021
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Q&A: People Management with Jesse Arnoldson

People management can be one of the most difficult and important parts of a job. In this episode, Jesse answers some questions regarding this topic from his experience in MedMan. The first question is regarding payments, and Jesse does an emphasis on pay scales. He also shares three methods he has used for people to get a pay raise. Giving feedback may be a delicate topic, but there is a lot to learn on how to do it. There is not a single personality to “correctly” give feedback. The final question has to do with the drama between co-workers and how to resolve them. Have any questions you would like Jesse to answer? Remember you can email him and see if your question is featured in a future Q&A episode! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com. 
August 12, 2021
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Q&A: Recruiting and Interviewing with Jesse Arnoldson

The first episode of this week is about the most frequent inquiries MedMan gets about recruitment and interviews. Jesse covers x questions. From rearranging the interview process when there’s a no-show; to the relevance of references, Jesse talks about his experience dealing with these situations. Regarding incrementing the number of applicants, his advice is to give yourself more time to gather more applicants. Finally, Jesse gave quite a thought to what his favorite interview questions and processes are. Join host Jesse Arnoldson while he answers them! This episode will for sure give you tools to have in hand in your next recruitment and interview process. For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com. 
August 10, 2021
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Swell: Patients Want to be Engaged with Zeke Kuch

Our last episode’s guest, Zeke Kuch, is back to give us a quick overview of Swell. Swell is a startup that was born in Utah, and they have been rapidly growing. Zeke talks about the company’s mission and its work in patient engagement. They offer review generation, tracking services, and a messaging platform that unifies Facebook, Google messages, text messages, and others in one single place. Swell also offers text messaging and email solutions, even though they lead with texts. Tune into this episode to learn about Swell’s experience as a startup! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com. 
July 29, 2021
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The Ever Elusive Online Review with Zeke Kuch

Today’s guest is Zeke Kuch from Swell, a software company that helps clinics and medical centers better communicate and engage with their patients. We brought Zeke over on the show to discuss online review generation and the challenge it presents. Most customers go online and either look for or generate reviews about services. This plays an important role in the decision-making process, and businesses nowadays live and die with online reviews. If leaving a review isn’t convenient or automated, customers probably won’t leave them. There are ways to ask for reviews, and the easier to do for the user, the more you’ll probably get. For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com. 
July 27, 2021
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Deep Dive Into Our Values: Positivity with Molly Ramsay

Today we are diving deep into another of our values: Positivity.  This core value is across the MedMan staff and is a criterion for being hired in the organization. Positivity isn’t being a ball of sunshine 24/7; it means always taking into account an optimistic approach to outcomes. Molly explains how she knows about someone’s positivity through the hiring experience. They also chat about how some feelings may be overwhelming sometimes and need moderation.  For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com. 
July 22, 2021
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Deliberate Culture with Molly Ramsay

We are so happy to have Molly Ramsay over on the show again. This time to talk to us about deliberate culture and its impact on organizations. One of Molly’s biggest challenges and passions is company culture; This is why she jumped into the ship when MedMan was purchased in 2018. At MedMan, they had big company culture actions and small culture actions, like getting a meal with an interviewee as part of the process to get to know them. Together, they go through shared experiences at MedMan and how the culture has impacted their decisions. Tune in to this episode and leave with excellent takeaways about company culture. For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com. 
July 21, 2021
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Getting to Know You -Part 2- with Jamie Mustard

Welcome back to the second episode with Jamie Mustard. In this episode, Jamie shares her experience as a process simplifier. In her previous job, she tells us how she helped the team be more efficient by getting more knowledge of the software system they worked with. Jamie then dives into her role at MedMan and how she’s adjusting to it. We close this episode with what Jamie would love to do when she has 20 minutes free or takes a two-week vacation! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com. 
July 15, 2021
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Getting to Know You_Part 1 with Jamie Mustard

Welcome back to the Get To Know You series!  In this episode, we want you to know our Operations Coordinator, the incredible Jamie Mustard! She landed in healthcare after talking to an acquaintance that was a professor at Idaho State University. She described to him health care administration, and after their chat, she got on track with this industry and found her passion in it. She ended up at MedMan as the go-to person so things can run smoothly.  Tune in to this episode and be sure not to miss the next one; it’s with Jamie too! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com. 
July 13, 2021
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Book Review – The Coaching Habit by Michael Bungay Stanier with Jesse and Jay

At MedMan, we want to share knowledge with you. It doesn’t matter if it comes from another podcast, a book, or a Youtube video.  In this episode, Jesse and Jay review a book, “The Coaching Habit” by Michael Bungay Stainer. They share their thoughts and opinions about it. Jay couldn’t leave this book alone; he read it in about three days! The way coaching is being taught and learned is shifting at this moment. When coaching, Michael’s proposal stands by not giving advice right away but changing them to questions. We invite you to read the book and see if you share some of Jay’s thoughts! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com. 
July 8, 2021
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Rethinking the Annual Review with Jesse and Jay

Are you one of those passionate people that have hard-set opinions? Jay and Jesse invite you to question those thoughts in this episode. After reading Adam Grant’s book “Think Again: The Power of Knowing What You Don’t Know,” they experimented. Jay wants Jesse to question Annual Reviews. Are they worthless and absolutely unnecessary, as Jesse thinks? Or can they be revaluated and repurposed? What are some alternatives that we can put in their place? Tune in to this new episode of the Medical Management Podcast to know the answers! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com. 
July 7, 2021
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Getting to Know You_Part 2 with Molly Ramsay

In this episode, we get to pick Molly Ramsay’s brain about her role and vision at MedMan. She reflects on her position and how she is a great asset to the company. Her interpersonal and intrapersonal skills are her superpower, and it all ends in what they both call “people issues.” Molly also shares her vision towards feedback and team input to accelerate and make processes better. Join us on this episode to know Molly Ramsay a little better! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com. 
July 1, 2021
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Getting to Know You_Part 1 with Molly Ramsay

At MedMan, customer experience is at the top of the priority list. To deliver a great one, we need a top-notch team. This episode starts a new series! One in which you will be able to know the MedMan from the inside out. Today we are joined by Molly Ramsay, our Corporate Operations Director. We go through her life journey in all details. Molly found the flexibility to move between settings in health care administration. She ultimately found the perfect scenario to help people without being involved in direct patient care. Coming in and out of MedMan, Molly explains why she loves the organization so much.  For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com. 
June 29, 2021
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Building Your Healthcare Network with Donna Bergman

In this second part of our interview with Donna, we cover the power of networking and dive deep into actionable steps to building a strong health care network. Jesse swaps stories with Donna on how they got into their respective local chapters. Donna recounts her funny experiences building a network and the piece of advice her boss and mentor told her. She also shares how networking can impact a career, tips on the best ways to engage with your local chapter, and ways to build great network support. If you've been struggling to create a network, this episode will inspire you to work harder and smarter. For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com. 
June 17, 2021
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The Clinic of the Future with Donna Bergman

Healthcare should be easy for everyone to understand, but more often than not, it is complicated for patients and families to navigate. Today's guest, Donna Bergman, is a great example of someone 'who has a chip on her shoulder' on how things are done and has come up with ways to make changes. Director of Population Health for St. Luke's Health System; Donna shares some of her challenges and frustrations in the health care system and what she is doing to improve patient outcomes. She paints a picture of the change she hopes to see and talks about a team-based patient-focused model that can deliver care while also caring for doctors and other providers. Change is never easy, but with the new model Donna is talking about, it might be just what we need to elevate patient outcomes and reduce physician burnout. For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com. 
June 15, 2021
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Living Your Values Series- Intellectual Curiosity – Part 2 with Jesse and Jay

How do we know when someone lives to our company values? This is one of the main questions that Jesse and Jay answer in this second episode of the Living Your Values mini-series. Jesse shares the three main things he looks at in an individual when it comes to Intellectual Curiosity. Jesse also reflects on what traits he likes people to have when he is hiring. Together, they finish the conversation by discussing the opposite of values. Like they say: always keep being a student. Intellectual Curiosity is a value that your superiors will truly cherish! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com. 
June 10, 2021
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Living Your Values Series- Intellectual Curiosity – Part 1 with Jesse and Jay

Welcome to the first episode of a new mini-series about how we live our values at MedMan. In the following episodes, we want to share how our core values transcend in everything we do. Intellectual Curiosity is a must for every team member at MedMan; it should be for your company too! Intellectual curiosity is like a muscle. You can exercise to make it stronger to turn it into a daily habit. Promoting the values within the team is also important. Jay dives deep into the hiring process and finding this curiosity in the candidates. Jesse and Jay share how they promote intellectual curiosity at MedMan; join them and try to apply this at your job! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com. 
June 8, 2021
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Building Your Leadership Team with Jesse Arnoldson

Team leadership is something organizations are working on every single day. Jesse and Jay are back together to discuss how we can build our team’s leadership. Jesse learned that leaning on teammates from either the clinical part or the business part is essential through management. Also, checking which individuals in those branches are potential leaders. Asking for more people to come to the team may be a difficult conversation. Jesse shares his advice on how to approach high-level individuals to justify your needs. We end this conversation with, what we imagine, is the perfect management team, their skills, and traits. For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com. 
May 20, 2021
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The Danger of Too Many Direct Reports with Jesse Arnoldson

How many direct reports are enough? Managers and leaders often have this question in mind when working. Jay and Jesse discuss this topic thoroughly based on their experience at MedMan. Even though the amount of reports depends on the practice one is managing, they are essential for decision-making. With this in mind, the amount recommended by Jesse is between 7 and 10. They have implemented several techniques at the clinics to improve the direct report system, like a roundabout analogy and schedule templates. Also, they talk about motivation and how keeping the team’s spirit up is an instant pathway to a good job. Join our two hosts in this conversation and see which advice you can implement at work! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 
May 18, 2021
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Why Is Change So Hard? with Jason Ormond, Holly Davis, and Nathan Scholes.

Change can be something difficult or challenging, but it will always be necessary. We know life isn’t as static as we would want it to be. But having a change once in a while is good. Change management can be a whole conversation to have with teammates. Sometimes things happen so fast that the ability to adapt is a must to achieve what we plan. Keeping the team in a positive mindset is part of the leader’s job. This also happens inside companies when things go wrong. In this panel-like conversation, Jason, Holly, Nathan, and Jesse discuss the best practices and advice in change management. For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 
May 13, 2021
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The Power of Connections with Jim Trounson

Welcome back to the second interview with Medman’s founder Jim Trounson! In the last episode, Jim shared his advice and reflections about scouting and hiring the perfect team. In this episode, he will talk about what to do with them once they are inside your organization. Jim’s first thought is about understanding life as a 3 step journey. Step one is figuring your identity. Step two is responsibility. Step three is freedom. Jim also talks about his involvement and mission with Medvale: to network and leverage better ideas. Medvale is all about encouraging and working together to get better solutions. Listen to Jim’s thoughts on a perfect community! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 
May 6, 2021
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Identifying Talent and Betting Big with Jim Trounson

Today’s guest is an exceptional one! Jim Trounson is here today to tell us the story of MedMan. As his founder and CEO, Jim goes back to how and why he started this company. Not having a micromanagement system and having all the team know their income is important to MedMan’s initial values. He also reflects on leadership and hiring processes. The constant thought of upgrading the team is necessary to be better at our jobs. Also, Jim chats about the best practices to keep the team’s energy at a high level. In this episode, Jim provides advice from his experience to lead and upgrade the team. For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 
May 4, 2021
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The Keys to a Long and Successful Career with Tracy Farnsworth

Happiness is all about the relationships you build in life. In this magnificent episode with Dr. Tracy Farnsworth, he reflects on his career journey. Together, Tracy and Jesse go through experiences that ultimately have had a positive outcome. Tracy also gives advice on how to have a successful life, both personally and professionally. He also says that sometimes having a career pivot is necessary for one’s growth. Find, in this episode, some of the greatest career advice out there. For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 
April 29, 2021
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Building a Successful Team with Tracy Farnsworth

The best leaders develop relationships of trust. This is what Dr. Tracy Farnsworth has been doing throughout his career. With a passion for people, he was appointed President and Chief Executive Officer of the Idaho College of Osteopathic Medicine in 2016. In his years of experience, he has taught them that leadership is not innate, it can be learned and polished. In this episode, Dr. Tracy delivers the best advice towards team leadership and how to start improving this in the workplace. Join this conversation to get to know a true leader: Dr. Tracy Fanrsworth. For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 
April 27, 2021
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Getting the Most Out of Yourself and Your Time with Brad Turpen

Knowing how to manage time to avoid burnout and exhaustion is an important part of adult life. In this episode, we are back with Brad Turpen. He offers the best advice on when to say yes and when to say no. Brad goes deep on how a “we’re not in control of everything” mindset is healthy. Accepting this helps have a better approach to time management and the tasks at hand. Brad also goes back to separating the time and spaces of each situation. Being present and not thinking about other things may help enjoy the current moment. Listen to this episode and get the best advice, tips and techniques to improve your leadership skills! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 
April 22, 2021
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Teaching Doctors To Lead with Brad Turpen

Brad Turpen is all about teaching leadership skills to his team. After leaving the Airforce, Brad got into healthcare and has been working on developing leadership skills with his team of physicians. Brad strives to engage them in operational, governance, or executive levels. His experience coaching sports teams has taught him skills to apply to his work. Identifying leadership in an early stage helps the team know who can be in a position of power. For Brad is also important to have a big-picture mindset to succeed as a leader. Get great advice on how you can improve your team's leadership with Brad's wisdom. For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 
April 20, 2021
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Strategy and Traction with Jason Ormond

Welcome back to the second episode of the Jason Ormond series. Jason shares with us his advice on building success for the business. Being patient-centric is one of the core values for Bingham Memorial Hospital. It is fundamental also to have a reporting system exclusive for the team. This will help everyone be on the same page. In the end, all the efforts should be concentrated on the creation of a strategic plan of action. Jason shared the best advice to improve and excel as a healthcare provider. For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 
April 15, 2021
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Walking Into Enormous Change with Jason Ormond

Jason Ormond has a quite interesting story about how he landed in healthcare! In this first episode with Jason, he reflects on how his life took several curves that led him to healthcare. Starting his work life as a builder and contractor, Jason decided to go back to school. He later started working at Pocatello Women’s Health Clinic, where he still is at the moment. Jason also talks about the adaptability to this new workspace where they function as separate clinics in the same building. He jokes around unifying processes between providers to successfully deliver high-quality services. Join Jason and Jesse in this wonderful conversation about the administration of healthcare services! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 
April 14, 2021
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DocPace Is Revolutionizing the Way We Schedule Patients with Shelby Sanderford

Welcome back to our chat with Shelby Sanderford! In this episode, we take off where we left with the DOCPACE mission: To reduce the wait time for patients. Through Artificial Intelligence, DOCPACE is creating a system to understand how the provider and the patient behave. Based on machine learning, data is analyzed to play Tetris with the schedule and avoid potential gaps of times. DOCPACE is giving back doctors a little of their time back. How are you managing time at your practice? Maybe DOCPACE can help you! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 
April 8, 2021
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Why is it so Hard to Solve Healthcare Problems with Shelby Sanderford

To deliver the best service possible, a balance between the patients, providers, and payer’s needs is necessary. In this first episode, we talked to Shelby Sanderford, CEO at DOCPACE. Jesse interviews her about how she ended up working in healthcare. Shelby wanted to be a doctor but after shadowing a teacher she fell in love with health administration. She found a root problem and started working towards solving it. That led her to found DOCPACE, a solution for wait times. In the next episode, both of them will dive deeper into the best time-management practices! Join us on this conversation about how to balance every party’s interest to have a good outcome! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 
April 6, 2021
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Financial Controls in a Medical Practice with Jay Holmes

Having financial controls in place reduces the risk of fraud opportunities popping up. We are back again with Jay Holmes as a guest. This time talking about the importance of financial controls in medical practice. Financial controls don’t only refer to fraud and embezzlement, but consistency in reporting. Generating a fluid process to produce data is fundamental. A constant eye on the team may feel like having a policeman watching every move. Controls are about creating trust and transparency in the processes. The segregation of duties closes the door to embezzlement and fraud. Jesse’s picking Jay’s accountant brain in this second episode of the Financial Practices series! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 
April 1, 2021
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The Importance of a Month-End Close with Jay Holmes

The practice financials are sometimes a headache, right? In this episode of the MedMan Podcast Jesse and Jay discuss how important it is to have a month-end close. These practices are decisive before taking any decisions on the business. Decision-makers only review the P&L, but what is behind it is also important. Taking into account balance sheets, comp models and overhead budgets give more insight to make decisions. Watch out for those unreconciled transactions too before they mess up your whole work! Dive deep into Jay’s accounting experience and advice, it all comes down to being organized with data and accounts. For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 
March 30, 2021
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Building a Patient Panel From Scratch with Sherry Stanton

Sherry Stanton is back to discuss the journey of building a patient panel with us in this episode of The MedManPodcast! When Sherry saw how difficult it was for some people to have access to a care provider, she took the decision of becoming one herself. For the last four years, she has been a nurse practitioner. Sherry recognizes the hardest part of the patient panel building is making them understand that even though the building is old, they are a new clinic wanting to provide family care. Sherry talks about how they work at Star Family Health and Wellness and how having blocked time helps when same-day appointments arise. Get to know more about the family sense in her work on this second episode with Sherry Stanton! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 
March 18, 2021
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Getting to Know Sherry with Sherry Stanton

Some people decide to invest their lives in patient and family care. This is the case for the wonderful Sherry Stanton, our guest on this episode. Jay interviews Sherry, an incredible registered nurse, on her journey. Sherry shares how she got involved with healthcare from a very young age. She also looks back at her younger years when nursing was “just a calling to go do something for other people” and not considered a real profession. For Sherry, her ideal patient would be someone that has questions regarding their health conditions. Besides work, Sherry shares what she likes to do: gardening, spending time with her granddaughters, and gaming. For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 
March 16, 2021
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Advice On Having a Great Planning Session with Chuck Hulse

To have a successful planning session with your team you got to really know them! In this second episode, Chuck Hulse is back with Jesse and they discuss tips and tricks to having a great planning session. Chuck recognizes that one of the biggest pitfalls in this topic is not being well prepared enough for the session. Having in mind the team’s expectations, company values, and overall goals is important and will give clarity to everyone present. He also knows that to have a successful session, one needs to know who will attend and how to set up the space you are in. Small things like space disposition and mood may decide the success of the event. Make sure to tune in to the MedMan Podcast for the best advice that will help you become a better professional! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 
March 11, 2021
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Strategic Planning and the Move to 90 Days with Chuck Hulse

We want to welcome back Chuck Hulse on the MedMan Podcast today! In this episode, Jesse interviews Chuck about strategic planning, a very important skill needed to run a business. Chuck goes over the two most important factors of planning needs: clarity on the vision and how the process will be executed. He also states that success requires focus, therefore it needs planning. One technique for planning used by Chuck is the 90-day cadence in which he gathers the team every 90 days to talk about what happened, what was accomplished, and what are the next steps to the future. Tune in on the next episode to gain Chuck’s wisdom on having successful planning sessions! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 
March 9, 2021
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Avoiding Narrow Interview Structures with Jesse and Jay

In this new MedMan Podcast episode, Jay interviews Jesse about the interview structures and how to avoid narrow ones during the hunting and hiring process. Jesse delves into the importance of different types of structures he has used on the MedMan clinic: from phone interviews to one-on-ones and group interviews. They also discuss how much valuable information you can get about a candidate when they are engaging with other people that are not in charge of the process. Jesse likes to do this and know how the candidates interact with the front desk before and after the interviews. He also suggests creating the steps of the process backward, knowing what you need to know from the candidate before initiating the interviews. For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 
March 4, 2021
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Compromised Hiring Decisions with Jesse and Jay

Hiring may be a daunting task for any Manager, Jesse Arnoldson knows this first hand. In this episode, Jay Holmes interviews Jesse on this topic. Based on personal experiences, Jesse reflects on times in which he has been compromised during hiring processes, how to avoid failures in the future and how he has grown after them. Together, our two hosts shed light on advice on the ideal hiring process and when to cross-train your team. They also go through the temptations and pressures one may feel during the hiring process and steps you should not skip. Join Jesse and Jay on this week’s episode of the MedMan Podcast! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 
March 3, 2021
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Addressing Each Others Mistakes with Jesse and Jay

When being a manager, one of the most important things to know is how to talk about mistakes with your team. In this episode, Jesse Arnoldson and Jay Holmes, our hosts, discuss this topic. Based on personal experience, Jesse shares his thoughts on how he has learned to manage these situations with his team. From knowing how to approach them, building confidence and trust to genuinely caring about your team are among their thoughts. Both of our hosts agree that giving compliments on a job well done will boost confidence and trust in team members. Join Jesse and Jay on this week’s episode of the MedMan Podcast! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 
February 25, 2021
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Improve Your Decision Making Skills with Jesse and Jay

Decision-making skills are necessary for a Practice Manager or anyone that leads a team. Jesse Arnoldson and Jay Holmes, our hosts, talk about ways to improve your decision-making skills. Through their personal experiences, they share tips on how to deal when a decision has a wrong outcome, how clarity comes when you can clearly identify the issues of a problem, and how to align those questions and decisions with your core values. Also, know how Jay deals with his emotions during this process. Expand your skills by joining Jesse and Jay on this week’s episode of the MedMan Podcast! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 
February 23, 2021
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Turning Around a Crisis with MaKenna Little

MaKenna Little is back again on the MedMan Podcast. In this episode, MaKenna shares her wisdom of crisis management turnarounds. After MedMan purchased a clinic several months ago, MaKenna was all hands on deck to manage it and transform it into a whole new facility. Her mission was to create a space in which someone could feel at home and receive quality care too. When the previous provider left, MaKenna saw the opportunity to take a pivotal turn within the clinic, and get a new perception from the community. Tune in to catch some of MaKenna’s best advice on team building, patient customer care, setting goals, and stress management! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 
February 18, 2021
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From College to a Career in Practice Management with MaKenna Little

MaKenna is a health administrator that is working her way to the top and who is now working at different clinics and practice centers. She is a firm believer that if you surround yourself with the people that you look up to, they're going to help you get where you want a lot faster! In this conversation, they go over gaining experience while you're in college, the importance of getting a good mentorship system, and how saying yes and running the extra mile as an intern will give in favor points when applying for a job. Right now it is not enough just to earn a bachelor's degree, hands-on experience and education in the field are key. Learn about MaKenna’s journey and where she is headed tuning in to this episode! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 
February 16, 2021
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Starting My Own Practice with Kara DeLacy

We have Kara DeLacy back on the show for today’s episode. Kara is a family nurse practitioner based in Boise, Idaho. On this occasion, she shares why she decided to become a nurse practitioner after being a registered nurse for five years. Kara walks us through opening her own practice center just before the pandemic started. Her experience navigating through COVID without putting at risk her mission: provide comprehensive, excellent care for families. The difficulties, obstacles, and advantages of establishing her own business are valuable insights to someone that wants to go the same way as Kara did. Please tune in! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 
February 11, 2021
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Get to Know Our Provider with Kara DeLacy

In today’s episode, we have Kara DeLacy, the very first provider to be on the show. As a guest, Kara talks about how she developed her passion for health care. She also delves into what patients look for when seeking medical help and what to do when they come into the facility with information found online about their diagnosis. Kara also proposes what could be improved in the healthcare system. Highlighting preventive medicine instead of reactive medicine and, an education on listening to our own body. Kara then adds what her ideal patient would be: an individual that is engaged in their health care, that wants to figure out what is really going on, and what can be done to improve the elements that impact their health. If you are thinking of what drives a person to go into the healthcare path, you’ll learn a lot from this podcast, so please stay tuned. For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 
February 9, 2021
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DocResponse – Tips and Tricks with Long Huynh

DocReponse is an amazing all-in-one contactless digital check-in solution that drives practice efficiency, lowers cost, and increased patient satisfaction. To get the most out of this solution, we need to know more about it. In this episode, we are privileged to interview Long Huynh, the Chief of Products at DocResponse. Long crossed over into the health care I.T. space after working as an orthopedic physician assistant, and he shares how he transitioned to his current role. He also educates us on ways to maximize utilization of DocResponse as well as providing helpful tips on leveraging DocResponse's dashboard. You'll discover great tips that you can use in your practice and in marketing, so please tune in and enjoy! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 
February 4, 2021
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Get to Know DocResponse with Tarek Fahl

Today we talk about one of the best tools available in the healthcare market today. In this episode, we are excited to feature Dr. Tarek Fahl, the Founder, and CEO of DocResponse.  Dr. Fahl talks about his medical background and how he transitioned into the tech world. He shares how DocResponce delivers solutions to create a better and more efficient workflow. By leveraging technology and several other capabilities, this documentation tool reduces burnout among clinicians, digitizes the documentation process, removes redundancy, improves patient experience, and more. Dr. Fahl also shares his insights on innovation, ideal customer, and company goals. If you want to learn more about DocResponse, this podcast episode is for you. Enjoy! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 
February 2, 2021
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Real World Application of SEO with Jesse and Jay

The word-of-mouth era is ending, it’s time to move onto SEO. Establishing and implementing a marketing strategy on your healthcare business can boost your online results and help you get new patients. Working by the hand of a search engine optimization tool (SEO) on your website can open a door to success. This episode is featured by Jesse Arnoldson and Co-host, Jay Holmes. Together they go deep down on what SEO is, how their campaigns and strategies are built, and how to take advantage of it with the help of Jay’s experience in this business. Additionally, they explain how they used this marketing tool in a pediatrics clinic and what are the most important aspects of SEO. Jay dived into the essentials of Search Engine Optimization: content and keywords. When you plan and create content that is both relevant and trustworthy you already one step ahead of the game.  He also shares how important keywords are, and the halo effect they have on websites. Tune in to get more details on how SEO can boost your business! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 
January 28, 2021
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Marketing and The Patient Experience with Jesse and Jay

How are you marketing your clinic? How much do you spend on marketing? Are you getting the ROI’s in based on your marketing spend? Marketing in healthcare is essential because it helps you increase your patient connections and more importantly, nurture those relationships to develop long-term patients. In this episode, our hosts Jay Holmes and Jesse Arnoldson focus on healthcare marketing. They dive into the how’s of marketing like how to avoid bad marketing decisions. They also tackle the importance of identifying the patient’s persona and how disregarding this step can be a waste of dollars. Jay and Jesse also emphasized the importance of enriching the patient experience and provided some specific examples of how you can do it. They covered ways to get patient feedback and shared a new marketing effort they are currently doing that has already brought excellent results. There’s plenty of nuggets in this conversation so tune in and enjoy! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 
January 26, 2021
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Communicating the Work We Do with Dan trube

When you’re working with a team, one of the most important things you can do is communicate. Effective communication is the key to teamwork. It keeps each member informed of what’s happening to the project so they can make the necessary adjustments as needed. Because the team is working together for one goal, good communication skills can make the team stronger. In this episode, one of the things we will cover is communication and its impact on health management. Today, we have the second part of our interview with Dan Trube. In last week’s interview, he talked about using values as evaluation tools, helping employees see the importance and priority that we place on our values and culture. Dan talks of his motivation for staying in healthcare, the importance of accountability, and many more. It has been a fascinating interview with Dan, and you’ll learn a few more tips on how to do better in management administration, so please tune in. For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 
January 21, 2021
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Values-Based Evaluations with Dan Trube

One of the most important tools in management is evaluation as it helps determine what works well and what needs to be improved in a certain program or initiative. Regular evaluations ensure that everyone understands what's expected of them, and it also serves to evaluate performance and productivity. We are excited to feature Dan Trube, the administrator for Idaho Arthritis Center in Boise, Idaho. Dan talks about his career, what led him into health care, and what kept him in health care. He also shares a unique evaluation system he created that focused more on conversations rather than ranking. Dan discusses why a person's "fit" with the culture is important when hiring someone, and how emphasizing the company culture fosters camaraderie and support. This is a great conversation packed with Dan's insights and learnings, so please tune in and enjoy! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 
January 19, 2021
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Getting Past Staff Complaints with Jesse Arnoldson

Being a leader means taking responsibility and being able to guide the people when they are in need. Challenges can come in many ways, especially in times of a pandemic when we all suffer and have different means of handling things and coping with stress. In this second episode of “Getting Past Staff Complaints,” we have Jesse Arnoldson here to let us know about some personal experiences he's had when trying to confront these issues. We will discuss some general aspects of how complaints from employees usually come in, the way they should be addressed, and the importance of a leader understanding the reason behind this complaint. Jesse will also let us know some key steps that should be taken when handling complaints between employees, going from learning about personality and specifics on people to encouraging them to solve the problem themselves while letting them know they can still reach you if something goes wrong. Please tune in for the whole episode as this is full of amazing tips to learn from and to use in your practice. For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 
January 14, 2021
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Budgeting – An Essential Management Tool with Jay Holmes

Budgeting is essential for business success. It helps in the planning and control of the finances of any business. It enables business owners to manage money effectively, allocate sufficient resources to projects, and monitor performance. Budget is needed in creating a road map for financial success and business expansion. In this episode, we will do a deep dive into budgeting, why it is important, and some of the best practices your business can implement to ensure success. Our very own Jay, our finance expert, is here to help us learn more about this topic. Jay covers the importance of preparing the budget for the year, the importance of connecting the different parts of management, the main components of an operating budget, and revenue. He also talks about one of the roles of a practice manager and to understand where the business is going through the budget. This conversation is packed with insights and learnings on budgeting so please tune in! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 
January 12, 2021
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HR – People Issues with Molly Ramsay

There are many times when there are tough situations at work surrounding people and the reality is many leaders tend to overlook them or at least avoid the situation. In this second episode on H.R., we have Molly Ramsay and Jesse Arnoldson back, this time to take a deep view into people's issues. Jesse and Molly will provide us with tips on how to manage these situations, key aspects of finding out a person’s values, and some useful tools like GWC or people analyzer. We will also talk about the challenges that may come when facing people and tailoring feedback in a way that a person doesn’t feel attacked, furthermore being able to reach them in a way they can grow. To get all the nuts from this episode make sure you tune in! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 
January 7, 2021
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HR – Hiring Best Practices with Molly Ramsay

Hiring processes can be long and extenuating and sometimes you are not even sure you have hired the right candidate. In this episode, we will go through a Q&A process with Jesse and Molly Ramsay, the Corporate Operations Director at MedMan who will be sharing with us some tips on their hiring processes. Molly and Jesse will share with us the aspects they believe are important when trying to assess a candidate. They will tell us how interviewing is really important and how to find the right qualities, values, characteristics, and skills your company needs to get the right person in the job. They will also let us know how the process is made and some red flags and challenges that can come in the way such as making sure the person is both culturally fit and has the experience, and technical skills needed. This is sure a great episode with lots of pointers on the H.R. process and getting the correct assessment so please make sure you tune in! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 
January 5, 2021
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Earning Trust From Your New Team with Scott Tucker

In our second episode with Scott Tucker, we will go through some experiences he’s had while being a leader and working with other people. How to be a good problem-solver, what not to do when trying to create trust among coworkers, and being able to break some barriers that will lead to better results. Scott will also tell us how he took these experiences and has applied them in a clinical setting by setting guidelines and boundaries but also by being able to create an open environment, where people can work together to solve issues. Finally, he will let us know his thoughts on the importance of personal connections, especially during hard times. Make sure you tune in to get great tips on how to deal with conflicts at work. For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 
December 31, 2020
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Reinventing Patient Care – Starting a Mobile Medicine Clinic with Scott Tucker

Going to the ER for small medical procedures can be not only expensive but also time-consuming. This is why our guest for today will let us know about how mobile health can help people get greater benefits, especially in Covid-19 times. Scott Tucker is a practice administrator at MedMan, in this episode, he will share with us how old school medicine has proven to be a great alternative in sometimes reducing ER visits and improving both patient and payer satisfaction. We will go through different aspects like providing home visits not only emergency service access, capacity for providers, and downsides of being in this business. If you want to hear more about it, make sure you tune in! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 
December 29, 2020
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Trust But Verify with Joshua Thompson

In this second episode with Joshua Thompson, we continue on learning about his past experience and how to make a business better. We will go through the biggest mistake he ever made and the process he had to go through to solve it. Joshua also provides some great advice on how to make people feel trusted but also how to get the right response from them. If this is a conversation you don’t want to miss, make sure you tune in! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 
December 24, 2020
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Treating People Well is Just Good Business with Joshua Thompson

Our guest for today is Joshua Thompson, a clinical assistant professor at Idaho State University. He has broad experience in healthcare practice and in this episode we want you to hear about his amazing experience in this field. He will tell us how he got into healthcare and the reason why he chose to stay. We will go through his experience as a professor, why he believes he can make a great impact on people, and his proudest moment as a practice administrator when he changed the mindset of his team and learned that treating people well results in growth and expansion for businesses. If you are looking for some great advice on healthcare administration please tune in! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 
December 22, 2020
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Serving One Patient & How Adaptability is Key in Practice Management with Peter Berger

Healthcare is undeniably one of the most demanding career fields, and high levels of burnout and stress add to the already complex nature workers face, which is why it is so important to find out how others keep their passion for healthcare burning.  That’s one of the topics that we cover in the continuation of our interview with Peter Berger. In the first episode of our interview, we talked about Peter’s successes. He shared with us how he helped his practice successfully move from paper to electronic records. We also covered the value of sheer determination, and how we communicate to our team really matters. In this episode, Peter shares how he stays motivated. He also talks about facing and managing failures, choosing to make the best decisions and living with them, the challenge of relearning new skills and making emotional investments, and more. So please tune in! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 
December 17, 2020
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Moving From Paper to Electronic Records with Peter Berger

Getting healthcare to rural areas can be a challenge sometimes, especially when it comes to keeping medical records. Our guest for today is someone that has made a great impact on underserved people’s lives by providing the health access they cannot get while living in secluded areas. Peter Berger is a retired Administrator from MedMan who began working with NGOs and found his purpose in changing people's lives. He talks about how new opportunities opened up when he went back in the 1990s from paper records back to EMRs. He also emphasizes how determination and having a clear sight of things to come is an important attribute to medical practice. He shares here his beliefs on leadership, communication issues within medical groups, and how consistency is an important aspect when it comes to both understanding and expressing expectations. Make sure you tune in to get plenty of nuggets from this interview! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 
December 15, 2020
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Recognizing an Employee is no Longer a Great Fit for the Role or Company with Joe Fong

At some stage in your career, you may feel burnout from long working hours and high levels of stress. This is especially true in healthcare with its demanding pace. In today’s interview, we continue our conversation with Joe Fong. We cover ways to stay motivated at work and learn how Joe recharges himself. Joe also shares key insights from the challenges and failures he has experienced, as well as tools that can help improve the decision-making process. For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 
December 10, 2020
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Managing Through Crisis with Joe Fong

In this episode, we feature Joe Fong. An administrator with MedMan, working at Medical Park Family Care at Anchorage, Alaska. Joe dove into what it really takes to manage through a crisis and how important the values, vision, and goals when you're trying to navigate through tough times. He emphasized the importance of stepping back and making sure that you’re walking in the right direction. He shared how his organization handled the COVID-19 challenge and how they were quick to adopt Telehealth as one of the solutions. Joe also talks about the importance of having balance in the team, of working with a leadership team that compliments you, of being flexible, being open to opportunities, and more! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 
December 8, 2020
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I Don't Need to be Right with Jared Schultz

This is the second part of our conversation with Jared Schultz, Director of Practice Management Services at Medical Specialties Managers Inc. In this episode,  Jared shares how he keeps his passion for healthcare alive.  We also cover one of his failures and the lessons he has learned from it, family and life balance, emotional intelligence, and increasing relationships of trust among people we work with. For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com
December 3, 2020
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From Solo to Team with Jared Schultz

In this episode, we are happy to host Jared Schultz, Director of Practice Management Services at Medical Specialties Managers Inc. Jared shares his inspiration for getting into health care and his motivation for staying in healthcare. We dive into an experience he is most proud of.  We also cover Jared’s transition from working on his own to that of including a team strategy.  We discuss topics of finding a connection to the patient, helping improve healthcare outcomes, investing and empowering people, resources he’s used, and more. Jared shares great insights in this interview, so please tune in to the full episode! For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com
December 1, 2020
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Changing the Know-it-all Mindset with Amber Pedersen

Failures and mistakes are part of life. Winston Churchill said, “Success is stumbling from failure to failure without no loss of enthusiasm”. It is from our mistakes that we learn flexibility, humility, and embracing positivity. When we fail, we learn. We grow and increase in our understanding and perspective in life, career, and relationships. Many of our lifelong lessons come from failures and mistakes, painful as they may be.  In this episode, we continue our interview with Amber Pedersen. In part 1, Amber talked about self-policing and its impact in organizations. In today’s episodes, we focus on failures and missteps, lessons Amber has learned, and what steps she is taking to make or do things better. For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com
November 26, 2020
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Self Policing to Create a Better Team with Amber Pedersen

People have different reasons for being the healthcare space.  Many join healthcare because they want to make a difference and deliver better health. Some join because of the challenges and the various work opportunities it presents. Others join because their family members are part of the healthcare workforce, with parents working as clinicians or administrators. In this episode, we’ll learn the back story of what drew Amber to healthcare. She talks of her career path, an improvement that she’s proud of, and her goal to have an impact on the health care environments. Most importantly, Amber discusses self-policing and it’s massive impact on the culture and turnover of a team. For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com
November 24, 2020
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Overcoming Fear, Embracing Challenge, and Learning New Things with Chuck Hulse

This week on the MedMan Podcast, we continue our interview with Chuck Hulse. Chuck has a long career in practice management and is a great example of finding success in his career path In this interview, he talks about how he has stayed engaged and fulfilled. He shares his secret in keeping the fire lit and staying away from burnout. For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com 
November 19, 2020
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Motivating Your People and Helping Them Grow Their Careers with Chuck Hulse

One of the many joys of working in Human Resources is the opportunity to see growth in people and organizations. Today’s guest did not just get the chance to observe growth, he was instrumental to it.  Chuck’s is the COO of MedMan and in this episode, he shares what keeps him motivated. He also talks of successes he’s had in his career, insights he has gained from challenges and successes, and the impact great leaders, trust, and keeping an eye to the goal has when working with companies. For the full transcript, show notes, and resources to help you level up your practice, visit us at medman.com
November 17, 2020
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What Everyone Should Know about Hiring with Jesse Arnoldson

Hiring the right kind of people is important in any business, but more especially in healthcare. The medical and nonmedical staff all work together to support and extend patient care, so you must have the right people in place. But what if you hired the wrong people? What happens then?  That’s the scenario we will be talking about today in this podcast.  For the full show notes, transcripts, and more things MedMan can offer, visit us at medman.com
November 12, 2020
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Improving Workflow Efficiency and Operations with Jesse Arnoldson

One of the goals of this podcast is to uncover resources that can help you level up, increase efficiency, and improve outcomes. In this episode, our guest shares his secret for success and in staying disciplined in the business. Today's guest is Jesse Arnoldson. Jesse is a Practice Administrator for Thrive Pediatrics. He is also one of the principals of the management firm MedMan. In this episode, Jesse shares the purpose of his career and his motivation for working in the healthcare space. He talks about accountability and commitment to finding solutions to problems in the healthcare space. He also discusses the EOS, its tools,  and how it can improve efficiency and add discipline in the work-flow. If you're looking for an entrepreneurial operating system to use in your office, this podcast is just what you need! Please tune in for the whole episode.   Visit medman.com to see the full show notes, resources, transcript, and more things MedMan offers.
November 10, 2020
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Introduction to the Podcast with Jay Holmes and Jesse Arnoldson!

In this episode, we share what the podcast will be about, why you should listen, and the types of speakers we'll be hosting.
November 3, 2020
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About The Medical Management Podcast

The Medical Management Podcast is focused on helping medical practice managers level up their practice. We channel over 43 years of medical practice management into actionable advice aimed to help you level up your practice. Through interviews with front-line managers and industry leaders, we bring you resources, tools, and inspiration to grow your practice.

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