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All Episodes

What Healthcare Consumers Want, ft. Stephen Moegling, Chief Strategy Officer

The business of healthcare is complex. And when it comes to the consumer, those inflection points are as complex as ever. We’re asking people to make evaluated thoughtful decisions about taking the next step of their healthcare journey. But how can we drive consumer awareness before healthcare is needed? Listen to Stephen Moegling and Chris Hemphill as they discuss strategies for engaging healthcare consumers with relevant, timely content that goes beyond traditional audience targeting. This conversation is brought to you by Actium Health in partnership with the Forum for Healthcare Strategists. Hosted on Acast. See acast.com/privacy for more information.
November 30, 2022
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Healthcare Leadership: Strategies for Growth, ft. Edward Marx, CEO, Divurgent

The path to healthcare leadership often varies depending on the function, type of organization, and individual experience. However, effective leaders share commonalities on what it takes to serve a meaningful purpose. What can professionals do to best prepare and drive their careers into leadership positions? Listen to Edward Marx, CEO of Divurgent, and host Chris Hemphill as they examine healthcare leadership strategies such as defining your vision, having a written plan, seeking mentorship, and vocalizing ideas. This conversation is brought to you by Actium Health in partnership with the Forum for Healthcare Strategists. Hosted on Acast. See acast.com/privacy for more information.
November 21, 2022
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Building Next Gen Marketing Strategies, ft. Don Stanziano, CMO, Geisinger

It’s not a decision to do either customer retention or customer acquisition. Instead, it’s a shift in focus and percentage of time and budget. With new entrants in healthcare, growing the overall share of health for each customer is key. After all, the easiest customer to get is the one you already have. Listen to Don Stanziano, Chief Marketing and Communications Officer at Geisinger, and host Chris Hemphill as they discuss next gen marketing strategies across building a team, internal advocacy, and growth. This conversation is brought to you by Actium Health in partnership with the Forum for Healthcare Strategists. Hosted on Acast. See acast.com/privacy for more information.
November 14, 2022
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Delivering Hyper-Personalization in Healthcare, ft. Dr. Daniel Derman, Chief Innovation Executive

Healthcare companies are becoming more data-driven than ever. With that comes the ability to offer a more personalized care journey for consumers. To deliver on that promise, combining perspectives of both the consumer and the health system are key to reshaping every step of the journey. Join Dr. Daniel Derman, Chief Innovation Executive at Northwestern Memorial Hospital, and host Chris Hemphill as they discuss advances in innovative and hyper-personalization in healthcare. This conversation is brought to you by Actium Health in partnership with the Forum for Healthcare Strategists. Hosted on Acast. See acast.com/privacy for more information.
October 26, 2022
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Content Strategy that Drives Results, ft. Chris Boyer, VP of Digital Strategy, Beth Israel Lahey

Content is king. Always has been, always will be. But how can healthcare take content and structure it to deliver a consistent brand and communication to healthcare consumers? Because ultimately if you structure your content in the right way, you create it once and publish across mediums and channels to your target audiences, thereby streamlining your communication workflows. Join Chris Boyer, VP Digital Strategy at Beth Israel Lahey, and host Chris Hemphill as they discuss and explore how the right content strategy can help drive a better healthcare consumer experience and the business results you need. This conversation is brought to you by Actium Health in partnership with the Forum for Healthcare Strategists. Hosted on Acast. See acast.com/privacy for more information.
October 12, 2022
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Drive the Consumer Experience with Data, ft. Heather Geisler, CMO, Henry Ford Health System

Healthcare is uniquely positioned to transform the healthcare consumer experience. There are so many advantages in healthcare – they have more data on patients than other industries have on their customers. They have an opportunity to interact with them in meaningful ways, and there is a huge opportunity to engage patients along the entire journey. Even within this highly regulated industry, there are a lot of opportunities that other industries don’t have. Join Heather Geisler, Chief Marketing Officer at Henry Ford Health System, and host Chris Hemphill as they explore the intersection of the consumer journey, branding, and the patient experience. This conversation is brought to you by Actium Health in partnership with the Forum for Healthcare Strategists.  Hosted on Acast. See acast.com/privacy for more information.
September 28, 2022
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Navigating the Talent Crisis ft. Alan Shoebridge

Whether we are talking about the Great Resignation or the Great Reshuffling, retaining and growing your team should always be a top priority for leaders. Talent and people are the greatest assets we have. As we look into the broader staffing crisis in healthcare, whether you're on the business or clinical side, you've got to be thinking about your own teams and how to keep them motivated and engaged. Alan Shoebridge, Chief Communications Officer at Providence Oregon, shares insightful perspectives for healthcare leaders challenged with growing their teams and retaining their staff. Learn from Alan and host Chris Hemphill about strategies and real world applications of navigating the talent crisis while building a solid foundation for growth. This conversation is brought to you by Actium Health in partnership with the Forum for Healthcare Strategists.  Hosted on Acast. See acast.com/privacy for more information.
September 19, 2022
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Strategize Your Revenue Recovery ft. Jim Blazar

With the onset of the COVID pandemic, many patients delayed their care. Now we're in an environment where society is figuring out how to live with this disease and health systems are still learning and struggling to get patients back to receive the care they need. This is a multifold strategy.Join Jim Blazar, EVP and Chief Strategy Officer at Hackensack Meridian Health, as he discusses how the intersection of strategy and culture is paramount to not only revenue recovery, but also re-activating patients, maximizing retention, and delivering the experiences both patients and employees deserve and should expect on a human level. This conversation is brought to you by Actium Health in partnership with the Forum for Healthcare Strategists. Our GDPR privacy policy was updated on August 8, 2022. Visit acast.com/privacy for more information.
September 1, 2022
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Unseen Opportunities in Mental Health ft. Dr. Martin Hickey, New Mexico State Senator

It’s no secret that healthcare in America is broken, especially when it comes to behavioral health where it is often ignored. What are the ramifications and impact not only for patients, but for providers and payers? How can shining the spotlight and investing in behavioral health result in greater opportunities and better outcomes for healthcare organizations? Join Dr. Martin Hickey, New Mexico State Senator, as he shares how investing in mental and behavioral health has helped healthcare organizations in New Mexico transform their strategies and programs, leading to better financial and patient health outcomes. This conversation is brought to you by Actium Health in partnership with the Forum for Healthcare Strategists. Our GDPR privacy policy was updated on August 8, 2022. Visit acast.com/privacy for more information.
August 17, 2022
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Integrate the Customer Journey to Drive Patient Engagement ft. Sarah Sanders, Dr. Aaron Neinstein, UCSF

With all of the insights that can be utilized from your internal, external, and experiential behavioral data, there is a real opportunity for health systems to create a scalable and personalized experience that can help activate healthcare consumers. Join Sarah Sanders, Chief Marketing and Brand Experience Officer, and Dr. Aaron Neinstein, VP of Digital Health, at UCSF as they share how a 360-customer view and an integrated enterprise technology platform enables a holistic approach to engage patients throughout their healthcare journeys. This conversation is brought to you by Actium Health in partnership with the Forum for Healthcare Strategists. See acast.com/privacy for privacy and opt-out information.
August 3, 2022
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Building the Future of Healthcare Marketing Today ft. Paul Matsen

There’s no turning back on the acceleration of consumerism. Healthcare leaders are evolving their strategy to think holistically about the customer journey, including everything from patient care to the metaverse. Paul Matsen, Chief Marketing Officer at Cleveland Clinic, brings an optimistic perspective and experience on how leaders can modernize the future of healthcare marketing. How do CRM Intelligence and health system strategy converge to drive greater consumer and patient activation to the services they need most? This conversation is brought to you by Actium Health in partnership with the Forum for Healthcare Strategists. See acast.com/privacy for privacy and opt-out information.
July 27, 2022
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Liaisons and Leadership: PRM Growth Strategy ft. Kriss Barlow

Physician engagement continues to help drive hospital performance and growth. With the last few years of tremendous change, what has evolved in their strategy?Kriss Barlow, Principal of Barlow/McCarthy and author of Physician Relations: The Model, The Method and The Impact, and Chris Hemphill discuss recent insights and strategies for moving a physician relations program forward. A few themes discussed include how to add value when growth isn’t a priority, communicating with leadership, and how roles are being redefined. This conversation is brought to you by Actium Health in partnership with the Forum for Healthcare Strategists. See acast.com/privacy for privacy and opt-out information.
July 20, 2022
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The Value of Field Intelligence in Physician Relations ft. Laurel Hopkins

The pressure is on for health systems to make up for lost business during the pandemic, creating big opportunities for physician relation teams. How can physician liaisons seize the moment to help bridge communication gaps and grow meaningful volume? Join Laurel Hopkins, Director of Physician Relations at Seattle Children’s, and host Chris Hemphill, as they discuss strategies to gather field intelligence to better inform and influence growth plans. This conversation is brought to you by Actium Health in partnership with the Forum for Healthcare Strategists. See acast.com/privacy for privacy and opt-out information.
July 13, 2022
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Influencer Marketing: The Dolly Parton Healthcare Story ft. Stuart Dill

How can healthcare companies achieve 6 billion impressions in 24 hours? Influencer marketing. Dolly Parton’s story about donating to Vanderbilt and contributing to the Covid-19 vaccine development is a great example of building a successful influencer strategy. Stuart Dill highlights the importance of starting with your company’s mission and building trust to achieve results. Join Chris Hemphill as they guide us through an inspiring discussion with Stuart about successful influencer stories. This conversation is brought to you by Actium Health. For more information about our show or guests, visit hellohealthcare.com.  See acast.com/privacy for privacy and opt-out information.
July 6, 2022
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What Policies Can Unbreak Healthcare? ft. Paul Keckley

Affordability. Value. Accessibility. These issues are driving health systems to change more quickly than ever. But what is needed to better align healthcare with consumer expectations? We discuss this and much more with Dr. Paul Keckley, an independent healthcare advisor that participated as a facilitator for the Affordable Care Act. This conversation is brought to you by Actium Health. For more information about our show or guests, visit hellohealthcare.com.  See acast.com/privacy for privacy and opt-out information.
June 22, 2022
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Making an Impact in Today’s Hybrid World ft. Debra Jasper

The expectations of today’s workforce have changed. How healthcare leaders communicate, manage, and engage must change too. That means breaking old rules, choosing the essential over the expected, and rethinking just about everything. Join Chris Hemphill’s discussion with Debra Jasper about how to create clear, compelling messages that build trust, save time, and drive measurable results. This conversation is brought to you by Actium Health. For more information about our show or guests, visit hellohealthcare.com.  See acast.com/privacy for privacy and opt-out information.
June 8, 2022
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Developing Effective Marketing Plans from Start to Finish ft. David Marlowe

As marketers, we put everything into how to meet healthcare demand in our communities. Even with all of the research, experimentation, and execution, our plans often lose out to politics and power. How do we drive plans that are proactive and strategic to our health systems? David Marlowe of Strategic Marketing Concepts has helped marketing leaders with this for over 40 years. David discusses how to collaborate with leadership and drive plans to finish, while being mindful that questions and conflict are part of the process. This conversation is brought to you by Actium Health. For more information about our show or guests, visit hellohealthcare.com.  See acast.com/privacy for privacy and opt-out information.
May 25, 2022
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5 Potent Predictions Shaping Healthcare Strategy ft. Chris Bevolo, Part 2 of 2

Chris Bevolo continues his research-based predictions from his latest book, Joe Public 2030. In this second part of the two-part series, Bevolo focuses on three more predictions that may permanently alter the way that consumers make healthcare choices — the funnel wars, healthcare sectarianism, and disparity dystopia.This conversation is brought to you by Actium Health. For more information about our show or guests, visit hellohealthcare.com.  See acast.com/privacy for privacy and opt-out information.
May 11, 2022
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Going Beyond the AI Hype ft. Ryan Younger

Artificial Intelligence (AI) has become increasingly ubiquitous in marketing technologies. It's no longer enough to use AI but instead must be questioned to understand how it's being used and what the underlying strategy is. Ryan Younger, VP of Marketing at Virtua Health, has built a proven marketing strategy using innovation and a consumer-focused mindset. Hear Chris Hemphill’s discussion with Ryan Younger about strategies to be more metrics-driven, agile, and better aligned with each consumer. This conversation is brought to you by Actium Health. For more information about our show or guests, visit hellohealthcare.com. See acast.com/privacy for privacy and opt-out information.
April 28, 2022
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The Future of Data Storytelling ft. Lyndsee Manna

Data storytelling is evolving just as quickly as the business problems that it's trying to solve. One of the newest forms of data storytelling is Natural Language Generation (NLG), which transforms data into plain English. Join Lyndsee Manna, EVP of Global Business Development & Strategic Partnerships at Arria NLG, and host Chris Hemphill as they discuss the possibilities that come from using this new tool to improve everything from investments to marketing engagement. This conversation is brought to you by Actium Health. For more information about our show or guests, visit hellohealthcare.com. See acast.com/privacy for privacy and opt-out information.
April 21, 2022
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Building a Customer Experience Culture in Healthcare ft. Craig Kartchner

What does it take to deliver the type of experience that keeps healthcare consumers loyal? Is it something that can be bought off the shelf and quickly configured in your EMR? Join Craig Kartchner, AVP of Marketing and Customer Experience at HonorHealth, and host Chris Hemphill as they highlight the building blocks of culture, leadership and organizational shifts in metrics and mentality. This conversation is brought to you by Actium Health. For more information about our show or guests, visit hellohealthcare.com. See acast.com/privacy for privacy and opt-out information.
April 14, 2022
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5 Potent Predictions Shaping Healthcare Strategy ft. Chris Bevolo, Part 1 of 2

Healthcare likely will look very different in the next decade. To help us navigate the marketing and strategy challenges that are coming, Chris Bevolo shares some of the research-based predictions from his latest book, Joe Public 2030. Join him and host Chris Hemphill as they discuss what future healthcare choices may look like for consumers and the implications for hospitals and health systems. This conversation is brought to you by Actium Health. For more information about our show or guests, visit hellohealthcare.com.  See acast.com/privacy for privacy and opt-out information.
April 7, 2022
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Rethink Work: Breaking Down Healthcare's Hierarchies ft. Dr. Kaveh Safavi

It's hard to make progress in consumer engagement without a happy, satisfied workforce. The pandemic forced us to rethink the time and place of work, but it has only led to more questions such as how to look beyond pandemic recovery, and how we describe work in the first place. Join Dr. Kaveh Safavi, Senior Managing Director of Global Health Business at Accenture, and Chris Hemphill as they discuss the bigger question of what work looks like in the long term, and how it impacts healthcare consumer engagement efforts. This conversation is brought to you by Actium Health. For more information about our show or guests, visit hellohealthcare.com.  See acast.com/privacy for privacy and opt-out information.
March 30, 2022
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Nudge Patient Behavior Using Data ft. Tom Hileman

Many healthcare organizations have the data and technology that they need to get people engaged in their own care. The hard part is operationalizing both the "art" of the message, and the "science" of the data behind it. Tom Hileman, president of Hileman Group, and Chris Hemphill break down the opportunities and challenges of using data to nudge patient behavior, personalize health actions, and address preventable illnesses. This conversation is brought to you by Actium Health. For more information about our show or guests, visit hellohealthcare.com.  See acast.com/privacy for privacy and opt-out information.
March 16, 2022
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Carrie Liken: The Marriage Between Marketing and Patient Experience

It's clear that consumer experiences are key to attracting and retaining loyal patients. It's also clear that efforts to improve consumer experiences are fraught with challenges. Carrie Liken, head of healthcare at Yext, and Chris Hemphill break down what it takes for health systems to be consumer centric. You’ll hear advice on how to think like the patients in your market, and when you should and shouldn’t listen to your doctors. As the pieces start to come together, Carrie paints a picture of the growing marriage between marketing and the patient experience. Unconventional? Indeed.  See acast.com/privacy for privacy and opt-out information.
March 4, 2022
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Why Good Brands Go Stale ft. Jared Johnson

There's been a long debate in healthcare marketing on whether to focus more on branding or data-driven plans. Jared Johnson heads the Healthcare Rap Podcast and consults with patient engagement and healthcare marketing teams across the US. He has a simple answer: Let's focus on both! Chris Hemphill, VP of Applied AI at Actium Health, and Jared break down what it means to support branding initiatives with data. Learn how to plan and launch these initiatives, and equally important, learn the data storytelling that will resonate with leadership.This conversation is brought to you by Actium Health. For more information about our show or guests, visit hellohealthcare.com. See acast.com/privacy for privacy and opt-out information.
February 23, 2022
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5 Steps to Patient Activation in 2022 ft. Alan Shoebridge, Providence Oregon's CCO

It's not just the pandemic impacting healthcare marketing. Big retail players, staffing challenges, and new patient activation experiences are changing how we deliver and communicate about healthcare. With all this change, how can healthcare leaders grow consistent, predictable relationships with their patients? Alan Shoebridge, Chief Communications Officer at Providence, and Chris Hemphill, VP of Applied AI at Actium Health break down strategies to thrive in this year's rapid change, including: driving effective outreach and activation in times of uncertainty, managing staffing challenges and other changes, and getting started, even when conditions aren't ideal. This conversation is brought to you by Actium Health. For more information about our show or guests, visit hellohealthcare.com.  See acast.com/privacy for privacy and opt-out information.
February 14, 2022
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How OhioHealth Put Patients at the Center ft. Sue Jablonski, CMO

They say healthcare marketing is behind, but user-centered planning and human-centered design is how we catch up. Sue Jablonski, Chief Marketing Officer at OhioHealth, discusses how putting patients and consumers at the center drives greater patient activation and retention. Chris Hemphill, VP of Applied AI at Actium Health, and Sue dive deep on what it takes to listen and adapt to consumers and patients. You'll learn about collecting the right data for their needs and how to put new plans into action. This conversation is brought to you by Actium Health in partnership with the Forum for Healthcare Strategists. For more information about our show or guests, visit hellohealthcare.com.  See acast.com/privacy for privacy and opt-out information.
February 2, 2022
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Is Telehealth a Bubble? ft. Ann Mond Johnson

Telehealth and virtual care are increasingly important tools for removing healthcare barriers such as access, quality, cost, and provider scarcities. However, scrutiny continues as we battle regulations and misconceptions in the market for telehealth and other at-home care delivery models. How do we overcome this resistance? Is it possible for telehealth to be the next generation of care delivery? Join Chris Hemphill as they guide us through a discussion with Ann Mond Johnson, CEO of the American Telemedicine Association, about the impact of telehealth on the market. Ann provides a consumer-focused outlook on where telehealth is going. This conversation is brought to you by Actium Health in partnership with the Forum for Healthcare Strategists. For more information about our show or guests, visit hellohealthcare.com.  See acast.com/privacy for privacy and opt-out information.
January 19, 2022
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What If We Stop Marketing?

Whether the focus is the patient or the C-Suite, healthcare marketers are responsible to craft powerful stories that not only save lives, but justify the work that they are doing. Learning to communicate effectively, using data intelligently, building effective plans, and using advanced technologies like AI can give marketers the edge they need. Join Chris Hemphill as they guide us through conversations with some of the leaders who know how to use internal storytelling to keep a hospital's consumer growth arm going. Guests in this episode include Debra Jasper, Jean Hitchcock, and David Marlowe. This conversation is brought to you by Actium Health. For more information about our show or guests, visit hellohealthcare.com.  See acast.com/privacy for privacy and opt-out information.
December 22, 2021
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Why the Future of Health IT is Customer-Centric

How are technology leaders balancing patient needs, physician needs, and health system strategies? Health IT leadership is not for the faint of heart. It requires using data to bridge the patient experience and business strategy, learning your organization's strategic language, and gaining consensus to blaze new trails from those who otherwise would be satisfied with the status quo. Join Chris Hemphill as they guide us through conversations with some of the leaders who, in the midst of competing priorities and ever-higher stakes, remain focused on the patient through and through. Guests in this episode include Dr. Lee Milligan, Dr. John Lee, Ann Goldman, and Marc Probst. This conversation is brought to you by Actium Health. For more information about our show or guests, visit hellohealthcare.com. Resource: Dr. Lee Milligan's story from the ER: https://www.linkedin.com/pulse/chapter-5-times-trouble-lee-david-milligan-md-chcio/ See acast.com/privacy for privacy and opt-out information.
December 6, 2021
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How Discrimination Impacts Transgender Care

Transgender individuals and sexual minorities face major healthcare barriers that don't often get discussed. According to the National Institutes of Health (NIH), the biggest barriers come from lack of access to knowledgeable providers. Join Chris Hemphill's discussion with Dr. Kavita Mishra about how these disparities impact sex & gender minorities (SGM). Dr. Mishra, who specializes in transgender medicine at Stanford Health, shares the impact of these issues and thoughts on how healthcare leaders may start helping to create a level field. This conversation is brought to you by Actium Health. For more information about our show or guests, visit hellohealthcare.com.  See acast.com/privacy for privacy and opt-out information.
November 18, 2021
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Physician Relations: A Love Letter

The physician relations team has been a missing voice in many meaningful conversations, from fighting physician burnout to driving revenue. How should we think about them strategically, and what does the new outreach playbook tell us about how to maximize their impact? Join Chris Hemphil as they guide us through conversations with some of the leaders who are preparing outreach teams to be data-driven problem solvers who are heard more by their organizations' executive teams. Guests in this episode include Kriss Barlow, Kelley Knott, Susan Boydell, Darren Burch, and Robert Perkins. This conversation is brought to you by Actium Health. For more information about our show or guests, visit hellohealthcare.com. References: The Harvard Global Health Institute studyGallup physician engagement studyIntermountain Healthcare/Actium study: 20M referrals and 17K liaison meetings See acast.com/privacy for privacy and opt-out information.
October 29, 2021
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Can AI Drive Authentic Patient Experiences?

We've all heard about artificial intelligence, but what is AI really, and what can it do for us? AI has allowed us to move faster, smarter, and at a scale that previously wasn’t thought possible. But how does AI fit into healthcare, and what role might it play in creating deeper, more meaningful patient experiences?  Join Chris Hemphil as they guide us through conversations with some of the leaders who are helping us understand exactly who patients are and what is most important to them. Guests in this episode include Dr. John Glaser, Dr. William Hersh, Dr. Matt Cybulsky, Christopher Penn, Sheetal Shah, and Dave Pavaletz. References: Voice of Healthcare Podcast with Dr. Matt CybulskyMIT/Boston Consulting Group Study on Winning with AIGlobal Data from IBM Points to AI Growth as Businesses Strive for ResilienceGlobal AI Adoption Index 2021This conversation is brought to you by Actium Health. For more information about our show or guests, visit hellohealthcare.com.  See acast.com/privacy for privacy and opt-out information.
October 14, 2021
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Patients Don’t Care About Digital Transformation

Patient expectations continue to outpace digital transformation efforts, which means it has never been more important to make healthcare easier and more personalized. This will require leveraging the wealth of data and new technologies to create more robust and consistent patient experiences, as well as taking lessons learned from other industries and working collaboratively. Join Chris Hemphil as they guide us through conversations with some of the leaders who see this new focus on digital transformation as a watershed moment for healthcare to keep iterating and see that this change continues far into the future. Guests in this episode include Ed Marx, Carrie Liken, Marc Probst, Joe Schmid, and Rebecca Weisner. References: COVID-19’s Impact on Patient Engagement Expectations - https://actiumhealth.com/wp-content/uploads/2021/09/ACT-Report-ConsumerSentimentSurvey_FINAL__.pdfHealthcare Digital Transformation - https://www.amazon.com/Healthcare-Digital-Transformation-Consumerism-Accelerating/dp/0367476576MIT Sloan Study on Winning with AI- https://sloanreview.mit.edu/projects/winning-with-ai/Epic Sepsis Study from STAT News - https://www.statnews.com/2021/09/27/epic-sepsis-algorithm-antibiotics-model/This conversation is brought to you by Actium Health. For more information about our show or guests, visit hellohealthcare.com. See acast.com/privacy for privacy and opt-out information.
September 30, 2021
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Fighting the Infodemic

There’s an epidemic that’s spreading faster than the Delta variant: the Infodemic. Although it doesn’t have physical symptoms, its side effects are bad decisions that amplify the pandemic, like refusing to take vaccines. With so many people, each with their own networks, platforms, and influencers, how can healthcare hope to stamp out the misinformation? Join Chris Hemphil as they guide us through conversations with some of the leaders who believe that even the toughest problems can be solved by learning to listen better.Guests in this episode include Sondra Brown, Kristy Roldan, Alan Shoebridge, Dean Browell, Jenn Misora, Zain Ismail, and Sarah Coles. References: 3.6 Billion social media users: https://www.statista.com/statistics/278414/number-of-worldwide-social-network-users/ 50% of Adults Did Not Receive Vaccine Info From Their Doctor: https://actiumhealth.com/the-need-for-evolved-patient-engagement-post-covid-19/ This conversation is brought to you by Actium Health. For more information about our show or guests, visit hellohealthcare.com. See acast.com/privacy for privacy and opt-out information.
September 16, 2021
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Will Tech & Retail Eat Healthcare?

Are the new healthcare services from Amazon, Walmart, CVS, and many others a friend or foe to traditional health systems? Dr. Paul Keckley (one of the facilitators of the Affordable Care Act), Shari Campbell (a retail health leader), James Gardner (retail health policy analyst and marketing strategist), and more guide us through the ins and outs of the latest care delivery models. Join Chris Hemphill as they guide us through conversations with some of the people driving change and hear why they're urging us not to ignore this movement in consumer-first health. Guests in this episode include Dr. Paul Keckley, Shari Campbell, James Gardner, Sheetal Shah, Craig Kartchner, Carrie Liken, and Mike Linnert. Patient Experience: How One Medical Delights Patients: http://www.symphonyrm.com/patient-experience-and-the-data-on-how-one-medical-delights-its-patients/Chris Hemphill's Experience with Walmart Health: http://www.youtube.com/watch?v=cvvKPmDJii4&t=1311sThis conversation is brought to you by SymphonyRM. For more information about our show or guests, visit hellohealthcare.com.  See acast.com/privacy for privacy and opt-out information.
September 1, 2021
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Do Healthcare Marketers Deliver Care?

Is it time to look at marketers as part of the care delivery experience? Consumer choice is stronger than ever, and where people get their health information strongly impacts their health outcomes. As health systems must fight so much misinformation, what strategies and tools must they leverage, and what constitutes success? Join Chris Hemphill as they guide us through conversations about the role that marketing leaders play in today's healthcare delivery. Guests in this episode include Dave Pavaletz, Ryan Younger, Mike Linnert, Chris Boyer, Christopher Penn, Craig Kartchner, Jared Johnson, and Jean Hitchcock. 2 million email study: https://www.symphonyrm.com/healthcare-marketing-nearly-doubling-email-engagement-in-healthcare-based-on-2m-emails/ Henry Ford Health System’s (and Healthcare Rap’s) Zain Ismail interview: https://www.youtube.com/watch?v=XgsOOjuR2boThis conversation is brought to you by SymphonyRM. For more information about our show or guests, visit hellohealthcare.com.  See acast.com/privacy for privacy and opt-out information.
August 18, 2021
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Where to Start With Health Equity

Let's start with what we believe to be the biggest issue in healthcare: health equity. We like to think that our health system is meant to serve everyone, but we see further disparities when we look at access by race, gender identity, sexual orientation, location, and many other factors. As healthcare leaders operating in our own tiny pieces of a gigantic system, what can we do? Join Chris Hemphill as they guide us through conversations with some of the people driving change and hear how they're strategizing, leading organizations, and using data-driven approaches. Leaders mentioned in this week's episode include the following: Dr. Zachary Hermes, Sheetal Shah, Dr. Evelyn L. Lewis, Heather Fernandez, Dorothy Hoffman, Ben Chao, and Priscilla McCloskey. End Racism in Healthcare Outreach Presentation with University of Chicago Booth School of Business Center for Applied AI: End Racism in Healthcare OutreachThis conversation is brought to you by SymphonyRM. For more information about our show or guests, visit hellohealthcare.com.  See acast.com/privacy for privacy and opt-out information.
August 4, 2021
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About Hello Healthcare

Consumer experiences, major disruptors, and AI tech are shaping healthcare for years to come. On Hello Healthcare, we dive deep on these issues with the leaders who are driving change. We hope that their stories will drive you to demand or create a better future.

Moderated by Chris Hemphill, VP, Applied AI & Growth at Actium Health.

Host

Chris Hemphill

Chris Hemphill

Chris Hemphill is the VP of Applied AI and Growth at Actium Health. Their experience is focused on helping health systems make data-driven decisions to improve processes and understand results. Chris has enjoyed teaching data science at General Assembly. They are a dynamic, sought-after speaker for virtual and in-person events.

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