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Healthcare’s MissingLogic Podcast

Where healthcare leaders see their problems and challenges through a brand-new lens.

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#85 ENCORE Episode: How to Make A Positive Difference in the World and Stop Making False Either/Or Choices featuring Dr. Barry Johnson

We are thrilled to provide this Encore episode of our interview with our dear friend and mentor  Dr. Barry Johnson.  Barry is the author of AND:  Making a Difference by Leveraging Polarity, Paradox, or Dilemma.  Volume One: Foundations.  AND is for people interested in making a positive difference in the world or in any part of their life as a citizen, a family member, or an individual within an organization.   Volume One of AND covers the application of fundamental polarities from different system perspectives and how different polarities show up in the brain.  Barry suggests learning about polarities is easiest when you work from the smallest system up.  So, beginning with polarities that have meaning for you as an individual enables you to see quickly how the same polarity is applicable across other levels of the system.  During our interview with Barry, we explore how Both/And thinking overcomes resistance to change and polarization and is an essential step in making a difference. We also discuss how misdiagnosing polarities as problems and how leaders pay a price twice when this occurs. You probably already realize, if you want to make a difference in the world understanding polarities is essential and this book is a must read!   Go ahead and listen to this thought- provoking interview now!  For full show notes and links, visit: https://www.missinglogic.com/new-podcast To get our FREE perspective paper, TheThree Biggest Mistakes Healthcare Leaders Make When Trying to Achieve Work Life Balance  Click Here now! We would love to have you contribute to this podcast by submitting a question that we can feature in a future episode.  All you must do is email your question to  [email protected]   If you found value in this episode, please leave us a review on Apple Podcasts!   
February 24, 2021
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#84 The Importance of Creating Healthy Workplaces That Bring Out the Best in People featuring Moe Carrick

Would you like to lead or work in a healthy work environment?   Eliminating toxic work cultures and replacing them with healthy work environments is no small feat but it’s something we share a passion for with Moe Carrick the author of Bravespace Workplace.  It was such a pleasure to talk with Moe.  In the episode she speaks about her experiences in creating Bravespaces, what makes a workplace toxic and how workplace toxicity hurts the individuals within the environment.   We also talk about healthcare and the stress the healthcare system is under and the meta challenges healthcare leaders are facing in addition to COVID. Moe reveals with the growth of healthcare systems and the numbers of mergers and acquisitions occurring,  it’s important to remember people connect in small groups or communities and they may not be able to thrive in the larger system. Another topic we discuss include the role of technology in the workplace and the ongoing need for humans regarding healing, feeling, and connecting.  We explore the role of Human Resources (HR) in creating healthy work cultures.  Also, Moe shares her thoughts about informal leaders and formal leaders and the characteristics and skills they both need now and in the future. This is an interview jam packed with insights for anyone who is interested in creating or working in a healthy workplace.  Stop what you are doing and listen now!For full show notes and links, visit: https://www.missinglogic.com/new-podcast To get our FREE perspective paper, TheThree Biggest Mistakes Healthcare Leaders Make When Trying to Achieve Work Life Balance  Click Here now! We would love to have you contribute to this podcast by submitting a question that we can feature in a future episode.  All you must do is email your question to  [email protected]  If you found value in this episode, please leave us a review on Apple Podcasts!   
February 17, 2021
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#83 ENCORE Episode: New Lens and New Day: Stop Solving the Same Problems Over and Over Again

Do you ever wonder why you keep experiencing and solving the same problems over and over again? Every day feels like Ground Hog Day!   If you are like other healthcare leaders who are excellent and well-regarded problem solvers, you’re frustrated and a little embarrassed.   Well, we were too!  Good news- you’re in the right place if you want to leave that all behind! In this encore of our very first podcast episode, we share our story, how we were “mad as hell” and how we chose to stop the madness and do something about it.  Tune in as we introduce you to Polarity Thinking™ the MISSING LOGIC in healthcare.  Find out how using a polarity lens to examine your repetitive challenges can prevent you from wasting time, money, and resources. Join the movement!You probably already realize this is an important topic for any leader who is interested in new approaches to repetitive problems.  Go ahead and listen now! Visit the show notes here for more: https://www.missinglogic.com/new-podcast **** Do you want to stay up to date with every new episode and get our perspective paper The Three Biggest Mistakes Healthcare Leaders Make When Trying to Achieve Work Life Balance go here to get instant access.**** Email us at [email protected] if you have any questions, we may use your question on a future episode. If you found value in this episode, please leave us a review on Apple Podcasts!   Our mission is to start “a movement” of leaders who address the chronic challenges in healthcare through a Polarity Thinking™ lens!  If you're the kind of leader wants to help others, share this with your peers. 
February 10, 2021
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#82 Our Healthcare Future: The Complexity, Challenges, and Constraints featuring Susan Dentzer

It was a pleasure to talk with Susan Dentzer about the important work she is doing at the Robert J. Margolis Center for Health Policy at Duke University, the complexity of healthcare, and some of the challenges the healthcare system and leaders are facing today. Areas of focus for the Center have been health system transformation and specifically the transition from volume to value payment, biopharmaceuticals, medical products/devices, global innovation, and most recently health equity.  Early in the interview Susan shares that before COVID, in her role as Senior Policy Fellow, she was interested in value-based payment and opportunities for delivery system transformation. More specifically she was interested in moving healthcare closer to the people leveraging technology rather than brining people into the healthcare environment.  Spreading health into people and the communities to improve population health was another interest she held. Susan reveals one of the things that she has focused on more since COVID is telehealth, how it is being utilized now, what’s working and not working, and the path forward.    During the episode we discuss the lessons being learned about telehealth, and the challenges yet to be overcome as we move past the COVID pandemic.  We also talk about how telehealth is one-half of an interdependent relationship with the other half representing the ability to provide face-to-face and hands-on care when needed.  We dialogue about how the tension between this pair shows up as resistance and fears.  During the episode Susan shares her thoughts about the current healthcare system business model, which is deeply rooted in fee-for-service, and how it creates a barrier to healthcare delivery transformation.   Susan was the editor of the book “Health Care Without Walls:  A Roadmap for Reinventing U.S. Health Care System” prepared by the Network for Excellence in Health Innovation(NEHI).  She shares some background on the book and why it was written. Another topic we discussed during the interview is  the need to transform education of future clinicians to prepare them for the delivery of care without walls, innovation, and the need for ongoing continuing education to meet healthcare needs in an ever-changing reality.  If you are interested in being involved in policy or advocacy, Susan has some suggestions on where to start.   She also encourages you to never underestimate what you know and the experiences you have had because you will be shocked at what others don’t know or what they don’t understand about current healthcare realities.    You probably already realize this is an informative and important dialogue for anyone who is interested in healthcare transformation.  Go ahead and listen now!Email us at [email protected] if you have any questions, we may use your question on a future episode. If you found value in this episode, please leave us a review on Apple Podcasts!   Our mission is to start “a movement” of leaders who address the chronic challenges in healthcare through a Polarity Thinking™ lens!  If you're the kind of leader wants to help others, share this with your peers.  Visit the show notes here for more: https://www.missinglogic.com/new-podcast
February 3, 2021
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Monday Morning Live with Tracy and Michelle 2.1.21

Welcome to Monday Morning Live with Tracy and Michelle.  This is a live show we do from our Facebook page every Monday morning.  We choose a topic and share what we've learned or our experience with it. This morning talk about identity, what we mean by identity, why identity matters when it comes to work life balance, and what three identities influence your work life balance.
February 1, 2021
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#81 Setting and Keeping Boundaries: The Secret to Preventing Overwhelm and Becoming a Thriving and Resilient Healthcare Leader

If you are like many of the overwhelmed healthcare leaders we talk with you feel stretched beyond your capabilities on a day-to-day basis.   One of the ways you can have more energy, time and balance in your life is to establish boundaries. In this episode we explore why it’s important to set boundaries, how boundaries can lead to resilience and balance in your life, and how they are a form of self-care. Continually adding more to your plate and not taking anything off results in stress and overwhelm.  While the COVID pandemic may have taken a few things off your plate, it may also have added so much more!  During times like this it can also become increasing difficult to say “No”.  “It’s only by saying ‘NO’ that you can concentrate on the things that are really important.”- Steve Jobs You are not always in control of what ends up on your plate or within your realm of responsibility as a leader.  There are somethings you can control and that’s where you can put your attention when it comes to setting boundaries and beginning to flex your “NO” muscle. Identifying and managing any barriers you may have is an essential element of successful boundary setting. Thriving and resilient healthcare leaders are committed to setting and keeping boundaries, so they can stay focused on what matters most, achieve their goals, and experience greater success. You may or may not already realize this, but this episode is full of information that can help you gain more energy, time, and balance in your life!  Don’t hesitate, listen now.Visit the show notes here for more: https://www.missinglogic.com/new-podcast You can sign up to be on our Work Life Balance Bootcamp Early Interest List on our website at www.missinglogic.com/new-events Email us at [email protected] if you have any questions, we may use your question on a future episode. If you found value in this episode, please leave us a review!     
January 27, 2021
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Monday Morning Live with Tracy and Michelle 1.25.21

Welcome to Monday Morning Live with Tracy and Michelle.  This is a live show we do from our Facebook page every Monday morning.  We choose a topic and share what we've learned or our experience with it. This morning talk about setting boundaries, what we’ve experienced with boundary setting, why boundaries are about you and not other people, and some of our strategies for boundary setting.
January 25, 2021
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#80 Supporting Mindful Choices, Polarity Intelligence™ and Personal Alignment with the Dynamic Balance Effect™ Framework

If you are like most of the healthcare leaders we talk with, the past year was a year full of challenges and changes. It looks like based on what we have seen thus far in 2021 those challenges are going to continue for a while longer.   Some of those challenges and changes may have bumped up against some of your values, like maintaining your well-being, supporting your team(s), and connecting with others. You may have even experienced some moral distress having to make decisions that are not aligned with your values. In this episode we dialogue about making choices based on values, managing interdependent values and the importance of personal alignment.  We share how our Dynamic Balance Effect™ Framework empowers healthcare leaders to make mindful choices, leverage their Polarity Intelligence™, personally align their values and purpose, and how important each of these are when it comes to resilience and balance. You probably already realize this episode is packed with leadership super-powers!  Go ahead and listen now.Visit the show notes here for more: https://www.missinglogic.com/new-podcast Email us at [email protected] if you have any questions, we may use your question on a future episode.Go Here to join the Work Life Balance Bootcamp Early Interest List and download our FREE perspective paper The 3 Biggest Mistakes Healthcare Leaders Make When Trying To Achieve Work Life Balance.   
January 20, 2021
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Supporting Mindful Choices, Polarity Intelligence™ and Personal Alignment with the Dynamic Balance Effect™ Framework

If you are like most of the healthcare leaders we talk with, the past year was a year full of challenges and changes. It looks like based on what we have seen thus far in 2021 those challenges are going to continue for a while longer.   Some of those challenges and changes may have bumped up against some of your values, like maintaining your well-being, supporting your team(s), and connecting with others. You may have even experienced some moral distress having to make decisions that are not aligned with your values. In this episode we dialogue about making choices based on values, managing interdependent values and the importance of personal alignment.  We share how our Dynamic Balance Effect™ Framework empowers healthcare leaders to make mindful choices, leverage their Polarity Intelligence™, personally align their values and purpose, and how important each of these are when it comes to resilience and balance. You probably already realize this episode is packed with leadership super-powers!  Go ahead and listen now.Visit the show notes here for more: https://www.missinglogic.com/new-podcast Email us at [email protected] if you have any questions, we may use your question on a future episode.Go Here to join the Work Life Balance Bootcamp Early Interest List and download our FREE perspective paper The 3 Biggest Mistakes Healthcare Leaders Make When Trying To Achieve Work Life Balance.   
January 20, 2021
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Monday Morning Live with Tracy and Michelle 1.18.21

Welcome to Monday Morning Live with Tracy and Michelle.  This is a live show we do from our Facebook page every Monday morning.  We choose a topic and share what we've learned or our experience with it. Today is Martin Luther King Jr Day and we are going to talk about dreams!  The dream we had  for our business when we launched it three years ago today, the values that guide us and the things we’ve learned along the way and in the past year.
January 18, 2021
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#79 Navigating the Rough Waters of Being a Nurse When a Family Member is Ill featuring Roberta Young

It was a delight to interview Roberta Young about her article Being a Nurse in the Family.  Roberta explains what led up to co-authoring the article in My American Nurse in January of 2020 with her colleague Teresa Anderson.  During the episode we discuss these unique situations and how the experience can be leveraged to improve or change how one chooses to practice as a nurse.  Even though the conversation centers on nurses’ experiences, we acknowledge other clinicians also have similar experiences.   Early in the interview Roberta shares during the pauses in her career over the past few years she took advantage of that time to reflect.  During that time, she realized she can get swept up in leadership roles, working long hours and giving of herself.  She concluded she would be a better leader if she lived intentionally, maintained balance in her life, and paid attention to herself.   Roberta reveals one of the things that has come out of her work in creating work life balance and defining her values and what matters most is a sense that she can write and document meaningful stories. Roberta shares her thoughts about storytelling and how we remember through stories.  She explains a powerful story will have a larger impact than going through why something is important.  Story telling can also help you heal and learn from the experiences you have. Roberta shares her experiences when her mother was ill and as the nurse in the family when she was in awe of her colleagues and other times frustrated or disappointed. She shares how as the clinician in the family you can have a positive impact on clinicians caring for your loved ones during disappointing times.   It was also noted during the interview that clearly defining and stating out loud the roles and responsibilities among family members is an essential element of care coordination and managing family dynamics. Roberta also shares using some reflection questions clinicians can apply what they are learning in or from their experience to their clinical practice.   Roberta recognizes as a leader that being compassionate and supportive with staff during the times when their families need them balances out, especially when clinicians are given the opportunity to rest, take care of themselves, and can come back healed. We discuss the tensions/polarities that naturally show up in these situations such as self and other, work and home, and candor and diplomacy. You probably already realize this is a phenomenal and important discussion for anyone who is a clinician or healthcare leader.  Go ahead and listen now!Visit the show notes here for more: https://www.missinglogic.com/new-podcast NEWS FLASH!  The doors to our Virtual Work Life Balance Bootcamp are open!  Wouldn’t you agree leveraging a proven strategy for Work Life Balance is the absolute best way to start the New Year! Start 2021 with your own unique blueprint for work life balance!CLICK HERE to learn more and join the bootcamp.    Email us at [email protected] if you have any questions, we may use your question on a future episode. If you found value in this episode, please leave us a review on Apple Podcasts!   
January 13, 2021
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Monday Morning Live with Tracy and Michelle 1.11.21

Welcome to Monday Morning Live with Tracy and Michelle.  This is a live show we do from our Facebook page every Monday morning.  We choose a topic and share what we've learned or our experience with it. This morning we are going to talk about not finding work life balance but creating it, why you won’t find it, investing in yourself, and how coaching can support you.
January 11, 2021
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Episode #78: Looking at Healthcare and the COVID-19 Pandemic Through a Part and Whole Lens

You may or may not realize you have been living and participating in the Part and Whole polarity your whole life!Your first lessons regarding part and whole occurred when you were a child, and you were learning to share with your friends.  During the COVID-19 pandemic we have struggled with uncertainty, overwhelming amounts of change and we’ve felt stuck, drained, and protective of the things we value most. The tension of the Part and Whole polarity is showing up at the individual, family, team, and system levels.  In the fight against COVID-19 the tension between part and whole show up as Individual Freedom and The Common Good and in Health and the Economy. One of the easiest ways to think about part and whole is to picture the links in a chain.  Each link is a part, and the chain is the whole.  You probably already realize the chain is only as strong as its weakest link.  What are you doing to make sure you are strong and not the weakest link?  If you want to be a strong link in the chain, listen to this episode and learn the power of balancing the energy of the Part and Whole polarity.Visit the show notes here for more:https://www.missinglogic.com/new-podcastEXCITING NEWS!  The doors to our Virtual Work Life Balance Bootcamp for Healthcare Leaders are open!  Wouldn’t you agree leveraging a proven strategy for Work Life Balance is the absolute best way to start the New Year! Start 2021 with your own unique blueprint for work life balance!Be the strongest link in the chain! CLICK HERE to learn more.  Email us at [email protected] if you have any questions, we may use your question on a future episode.
January 6, 2021
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Monday Morning Live with Tracy and Michelle 1.4.21

Welcome to Monday Morning Live with Tracy and Michelle.  This is a live show we do from our Facebook page every Monday morning.  We choose a topic and share what we've learned or our experience with it. This morning we are going to talk about sleep and putting yourself first in 2021, our experience with being last in line, benefits of putting yourself first, and action steps you can take now to put yourself first!
January 4, 2021
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Episode #77: Insights on Nurse Fatigue, the Impact on Nursing and Patient Safety, and What You Can Do with Dr. Linda D. Scott

“Just like water and food we need sleep, and so every time we lose it we jeopardize our own health and the health of others”- Dr. Linda D. ScottIn this episode it was a delight to interview Dr. Linda Scott, the Dean of Nursing at University of Wisconsin-Madison about her research on nursing fatigue and the impact on safety.Early in the interview Dr. Scott shares she was motivated to embark on such important research when the To Err is Human was published by the Institute of Medicine in 1999 and reported there were almost 100,000 deaths associated with preventable errors.  At that time Linda says it was clear there was a gap in scientific evidence regarding the number of nurse work hours and the relationship to making errors.Dr. Scott reveals her initial studies showed nurses worked long shifts and worked overtime regularly and the risk for error tripled when working more than 12 hours and doubled when working overtime beyond any shift and that errors increased when nurses had insufficient sleep.  These initial studies demonstrated the need to learn more about work related fatigue and the potential impact on patient safety.Dr. Scott explains when people are awake for a consecutive number of hours you can see some of the same neuro- bio-behavioral affects as you would with intoxication, as an example when you are awake for more than 15 hours it’s like having a blood alcohol level of .05. During the interview she shares when you have a sleep deficit you can’t get it back and for every hour of sleep lost the risk for making an error increases by 7%. Dr. Scott explains what decision regret means and how it is related to fatigue and sleep deficits and is a personal and professional well-being issue.The research studies are transferrable to other health professions. There are other research studies looking at physicians and other ancillary staff as well as other safety critical positions. It was also noted during the interview that there is no regulatory oversight on hours in the United States for health professions.Dr. Scott reveals there are recommendations coming from other industries that reflect nursing and other health professions and could inform the healthcare sector.You probably already realize this is a phenomenal and eye-opening interview.  Go ahead and listen now!Visit the show notes here for more:https://www.missinglogic.com/new-podcastNEWS FLASH!  The doors to our Virtual Work Life Balance Bootcamp will be opening soon!  Wouldn’t you agree leveraging a proven strategy for Work Life Balance is the absolute best way to start the New Year! Start 2021 with your own unique blueprint for work life balance!CLICK HERE to join the interest waitlist.  As a BONUS when you join the waitlist, you’ll receive a copy of our NEW perspective paper, The Three Biggest Mistakes Healthcare Leaders Make When Trying to Achieve Work Life Balance.Email us at [email protected] if you have any questions, we may use your question on a future episode.
December 30, 2020
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Monday Morning Live with Tracy and Michelle 12.28.20

Welcome to Monday Morning Live with Tracy and Michelle.  This is a live show we do from our Facebook page every Monday morning.  We choose a topic and share what we've learned or our experience with it. This morning we are going to talk about sleep and rest, why talk about sleep, why sleep is important, and how to get more!
December 28, 2020
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Episode #76: Overcoming the Impact of Burnout and COVID-19 With A Unique Approach to Creating Healthy Work Cultures

The healthcare system is facing a potential dual pandemic and unprecedented challenges. The healthcare workforce is burned out and is now facing post-traumatic stress disorder brought on by the traumatic and psychological toll of the COVID-19 experience. Healthcare leaders have worked tirelessly to instill hope and support the essential workers while experiencing significant levels of stress and trauma themselves. Hospitals and healthcare systems are facing significant and unprecedented financial challenges as a result of COVID-19.There is no quick fix or silver bullet to address the challenges that are now happening at the individual and system levels.  In this episode we introduce the Healthy Healing Organization (H2O) Framework™ to help healthcare organizations combat burnout by developing a healthy work culture.  You may or may not be wondering what is included in this unique framework to address work culture.    Go ahead and listen now, you’ll be glad you did.    Visit the show notes here for more:https://www.missinglogic.com/new-podcastNEWS FLASH!  The doors to our Virtual Work Life Balance Bootcamp will be opening soon!  Wouldn’t you agree leveraging a proven strategy for Work Life Balance is the absolute best way to start the New Year! Start 2021 with your own unique blueprint for work life balance!CLICK HERE to join the interest waitlist.  As a BONUS when you join the waitlist, you’ll receive a copy of our NEW perspective paper, The Three Biggest Mistakes Healthcare Leaders Make When Trying to Achieve Work Life Balance.Email us at [email protected] if you have any questions, we may use your question on a future episode.
December 23, 2020
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Monday Morning Live with Tracy and Michelle 12.21.20

Welcome to Monday Morning Live with Tracy and Michelle.  This is a live show we do from our Facebook page every Monday morning.  We choose a topic and share what we've learned or our experience with it. This morning we are going to talk about giving and receiving, the interdependent relationship between the two, the benefits of both and the consequences you experience when you over focus on one and neglect the other.
December 21, 2020
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Episode #75: Giving Yourself the Power to Create Balance Between What You Can’t Control and What You Can featuring Ann Shepard

In this episode we have the extreme pleasure of interviewing Ann Shepard, a Senior Vice President and Chief Nursing Informatics Officer about her quest for work life balance.During the interview Ann shares how her journey began when she realized what she had heard and learned previously about work life balance wasn’t serving her.  Ann reveals as she transitioned to working from home during the initial days of COVID she felt like she was working all the time and struggling to turn work off.  This realization fueled her desire to know what she needed to do differently. “I’m so busy” is a common mantra for leaders, Ann says. What Ann came to realize, when it came to registering for the Work Life Balance Bootcamp, was that she didn’t have enough time not to do it! Early in the interview Ann spoke about how learning about polarities made her think differently than she had before.  She also shared how she leverages the Work Life Balance Blueprint she developed in the bootcamp weekly to guide and monitor how effective her action steps are.  As a result of participating in the Work Life Balance Accelerator Program, Ann learned a lot about leaning into others at home and leveraging the strengths of her team at work to enhance not only her performance but also the performance of her team.Ann shared writing a vision as part of the Rise of the Resilient and Balanced Healthcare Leader Coaching Program felt a bit daunting at first, mostly because she thought she wasn’t good at it, but now finds it a helpful tool to capture what she wants in her immediate future and long-term future. One of Ann’s biggest lessons about goals was not to go crazy and set too many and that you can leverage them to achieve your action steps in your Work Life Balance Blueprint.Toward the end of the interview Ann reveals what she considers the biggest value of the program, the opportunity to learn polarities as a new way of dealing with a common challenge and then building on the new knowledge and information in a logical and absorbable way throughout the rest of the coaching programs.  Ann recommends to anyone thinking about joining our coaching programs that you should take advantage of it, because it’s an opportunity to learn new tools that will support your new realities and give you some power to balance those things you can’t control with what you can control.  At the end of the interview Ann says, “this is life changing, I’m a junkie about this” and “you’d be a fool not to join or stand in line for the next class!”  Well, how can we argue with that?!You’ve probably already realized Ann has had a life changing experience and you have an opportunity to learn from her experience.  Go ahead and listen now, you’ll be glad you did.    Visit the show notes here for more:https://www.missinglogic.com/new-podcastNEWS FLASH!  The doors to our Virtual Work Life Balance Bootcamp will be opening soon!  Wouldn’t you agree leveraging a proven strategy for Work Life Balance is the absolute best way to start the New Year! Start 2021 with your own unique blueprint for work life balance!CLICK HERE to join the interest waitlist.  As a BONUS when you join the waitlist, you’ll receive a copy of our NEW perspective paper, The Three Biggest Mistakes Healthcare Leaders Make When Trying to Achieve Work Life Balance.Email us at
December 16, 2020
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Monday Morning Live with Tracy and Michelle 12.14.20

Welcome to Monday Morning Live with Tracy and Michelle.  This is a live show we do from our Facebook page every Monday morning.  We choose a topic and share what we've learned or our experience with it. This morning we are going to talk about stress from extensive change in your life whether you choose to make the change or it happens to you and how to maintain balance in your life. 
December 14, 2020
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#74: Being Your Best Self at Work and Home: The Ah-ha Moments and Lessons Learned Along the Way from Four Wise Healthcare Leaders

In this episode we interview a group of amazing healthcare leaders whom we have had the privilege of engaging with in our various coaching programs for healthcare leaders.  These leaders come from a wide variety of backgrounds and locations, but they all share a common goal to be the best they can be at both work and home.During the interview, the group revealed their motivations for seeking work life balance included the desire to continue to grow and evolve on a personal level, new roles and career transitions, and pressures and challenges of working from home during COVID.  A common benefit from participating in our Work Life Balance Bootcamp for Healthcare Leaders that our guests received was a heightened awareness of the tension between work and home and having the tools and strategies to mitigate negative consequences. Nancy found great benefit in having a blueprint to help her recognize what she needs to differently and guide her actions daily.  In addition, Ann shared one of the biggest differences for her after participating in the bootcamp was she had the awareness and permission to not expect a perfect 50/50 balance between work and home.  Roberta shared it felt a bit riskier to engage in the Work Life Balance Accelerator Program because she knew this experience would require her to go deeper, but at the same time she felt the compassion of the group supported her to take the next steps.  For Nancy and Vicky learning to overcome negative and limiting stories was powerful.During the interview Vicky shared The Rise of the Resilient and Balanced Healthcare Leader Coaching Program is where she put it all together and realized it’s not just about work life balance but many other polarities that are at play.  A common theme among the group was the power of the coaching both in the group and one-on-one.  Ann’s favorite element was the 360 Polarity Assessment™ and what she learned from it.This group of talented healthcare leaders knew in their hearts when the coaching program concluded they weren’t finished and there was more to explore and learn.  Many became the founding members of the Court of Support, which Vicky says is “the icing on the cake”! They shared how they look forward to their weekly connection and to supporting each other in continuing the work life balance journey and achieving their goals.The heartfelt message at the end of the interview to other healthcare leaders who may be struggling right now was invest in yourself because the people you love at home and at work and your community need strong leaders and you can’t give what you don’t have, so take the time to work on being the best version of you so you can give attention to what matters most.You’ve probably already realized, before listening how inspiring and powerful this interview is.  Go ahead and listen now, you’ll be glad you did.    Visit the show notes here for more:https://www.missinglogic.com/new-podcastNEWS FLASH!  The doors to our Virtual Work Life Balance Bootcamp will be opening soon!  Wouldn’t you agree leveraging a proven strategy for Work Life Balance is the absolute best way to start the New Year! Start 2021 with your own unique blueprint for work life balance!CLICK HERE to join the interest waitlist.  As a BONUS when you join the waitlist, you’ll receive a copy of our NEW perspective paper, The Three Biggest Mistakes Healthcare Leaders Make When Trying to Achieve Work Life Balance.
December 9, 2020
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Monday Morning Live with Tracy and Michelle 12.7.20

Welcome to Monday Morning Live with Tracy and Michelle.  This is a live show we do from our Facebook page every Monday morning.  We choose a topic and share what we've learned or our experience with it. This morning we are going to talk about the power of connection and community. 
December 7, 2020
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#73: Balancing Activity and Rest as a Strategy for a Healthy Lifestyle and the Obstacles That Get in Our Way!

As healthcare leaders we know you are managing numerous changes and significant challenges while recovering from or moving through another COVID-19 surge.   If you are like many of the healthcare leaders we talk with you are overwhelmed and overworked, stressed out, and you may even be experiencing “change fatigue”. While experiencing all of that, you are driven to support your team and community, which leads to the tug-of-war feeling between your desire to serve and support others and your own need and desire to live a healthy lifestyle.   Being active and getting adequate rest are key components of a healthy lifestyle but you may or may not realize that often these are the things that are sacrificed when workloads and demands increase.  In this episode we talk about the importance of having a strategy and some of the obstacles that get in the way.  Truth is, you can keep making the same choices you are making and put your health at risk or make more mindful choices and take the first steps toward establishing and sustaining a healthy lifestyle, so you can thrive!  The choice is yours! This is a fun, kind of “tell it like it is” episode, but you’ll realize that as soon as you start to listen!   Visit the show notes here for more: https://www.missinglogic.com/new-podcast  Email us at [email protected] if you have any questions, we may use your question on a future episode. NEWS FLASH!  The doors to our Virtual Work Life Balance Bootcamp will be opening soon!  The Bootcamp starts January 4th!  Wouldn’t you agree leveraging a proven strategy for Work Life Balance is the absolute best way to start the New Year! Start 2021 with your own strategy as we talked about in this episode! CLICK HERE to join the interest waitlist.  As a BONUS when you join the waitlist, you’ll receive a copy of our NEW perspective paper, The Three Biggest Mistakes Healthcare Leaders Make When Trying to Achieve Work Life Balance.
December 2, 2020
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Monday Morning Live with Tracy and Michelle 11.30.20

This morning we are talking about establishing and maintaining a healthy lifestyle!  
November 30, 2020
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#72: Professional Well-being and Personal Well-being: Why We Can’t Have One Without the Other

You probably already know that healthcare leaders need to be role-models for their teams.  When it comes to well-being, leaders have a double burden to be a role model for both professional well-being and personal well-being.The leader and his/her team members will not achieve balance and resilience without taking dual action to achieve both professional and personal well-being states.Individuals struggling with professional well-being may experience overwhelm, disengagement, exhaustion, and moral distress.What you may not realize is that individuals can’t have professional well-being without personal well-being.  This is an interdependent pair, so both are necessary and equally important. Personal well-being is associated with having a meaningful existence, quality of life, and positive health outcomes.Leaders can struggle with meeting their personal needs because of the numerous competing demands they face, and now those demands placed on them because of the COVID pandemic. These overwhelmed, struggling leaders feel guilty because they want to be role models for personal well-being, but they feel the weight of the competing demands, long work hours, plus for many the 24/7 accountability of their roles.  After a while it’s easy for leaders to slip into the belief that sacrifice is a part of being a leader and to relieve the tension and eliminate the guilt, some stop trying to maintain their personal well-being.  Unfortunately, over time they experience negative consequences such as depleted levels of energy, exhaustion, and burn out.In the episode we talk about a dual action strategy to support individuals in their quest for personal and professional well-being and system level changes to create healthy healing work environments in healthcare organizations.   When both personal and professional well-being are achieved healthcare leaders and professionals not only thrive but are able to contribute to a healthy healing work culture.This is a thought-provoking episode, but that will become readily apparent when you listen!  Visit the show notes here for more: https://www.missinglogic.com/new-podcast Email us at [email protected] if you have any questions, we may use your question on a future episode. NEWS FLASH!  The doors to our Virtual Work Life Balance Bootcamp will be opening soon!  The Bootcamp starts January 4th!  Wouldn’t you agree leveraging a proven strategy for Work Life Balance  is the absolute best way to start the New Year!  CLICK HERE to join the interest waitlist.  As a BONUS when you join the waitlist, you’ll receive a copy of our NEW perspective paper,  The Three Biggest Mistakes Healthcare Leaders Make When Trying to Achieve Work Life Balance.
November 25, 2020
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Monday Morning Live with Tracy and Michelle 11.23.20

Welcome to Monday Morning Live with Tracy and Michelle.  This is a live show we do from our Facebook page every Monday morning.  We choose a topic and share what we've learned or our experience with it. Today's topic is  well-being.
November 24, 2020
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#71 Insights and Strategies for Creating and Sustaining Healthy Relationships and Work Cultures with Ramona Cheek and Faith Roberts

In this episode we interview our dear colleagues Ramona Cheek and Faith Roberts.  Ramona is a Chief Nursing Officer and Faith is a well-regarded speaker and storyteller and is an Executive Director of Spiritual Care.  These two met by chance at a picnic (you’ll have to listen to get the whole story).  This chance meeting was the beginning of an amazing personal and professional relationship that has lasted the test of time. At the start of the interview Faith and Ramona share how they have kept their relationship strong.  They note that authenticity, intention, having mothers as strong role models of female relationships, and meaningful communication supports their healthy relationship.  Sharing a history and reminiscing about their many shared stories is a big factor in the strength of their relationship as well. Faith says, “Healthy relationships are about influence.”  Ramona points out their shared purpose and passion has always been their common love for the nursing profession and the people they serve.  They have an aligned vision for patient care and a passion for the importance of knowing, telling, and hearing the patient story.   Ramona and Faith discuss balance, which is harmony in relationship between self and other, and a key principle of healthy relationships. They share the importance of being intentional, having awareness and faith in your own strengths, being open to what others bring to you as a leader, being self-aware, and being vulnerable.   In the interview we also talk about ways that Ramona and Faith have cultivated healthy relationships across their organizations and how it impacts the culture.  One of the core components they each leverage is the power of diversity and differences across people.  One of the ways Faith believes we can support healthy relationships in healthcare organizations is to look out for the “left out” whether those are whole departments or specific leaders.   We also talked about the importance of investing in and supporting healthy relationships when attempting to create healthy work environments and foster professional well-being in the face of the rise in burnout among clinicians. Faith noted, the bottom line is people are not getting what they need from work and they are struggling and don’t feel good.  We discussed what leader can do to address these challenges.   Ramona shares the COVID-19 pandemic has left individuals bone tired (spiritually, physically,  and emotionally) and we are in an ultramarathon that we were not conditioned for.   “To get through it together we need to show each other some grace and know we are not seeing each other at our best self”, says Ramona. Faith shared the COVID-19 pandemic has also shined a spotlight on departments or individuals who weren’t in the spotlight previously but are now and are also playing an instrumental role in the fight against COVID-19.  Another positive outcome is people in general understand a little more about what healthcare does for them. At the close of the interview Ramona and Faith reflect on the things that give them the greatest hope during these challenging times. We could tell you this is an entertaining and inspiring interview, but that will become readily apparent when you listen!  Visit the show notes here for more: https://www.missinglogic.com/new-podcast Celebrate with us!  Feedspot ranked Healthcare’s MissingLogic Podcast #38 out of the top 55 healthcare leadership podcasts! Email us at [email protected] if you have any questions, we may use your question on a future episode. If you found value in this episode, please
November 18, 2020
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Monday Morning Live with Tracy and Michelle 11.16.20

This is our new Monday Morning Live Show!  We've been wanting to do a Live Podcast Show for quite some time because we record our podcasts in batches and it makes it difficult to share what's happening in the world, with us, and the experiences we are having in real time.  This has been an incredible year full of challenges and opportunities AND #WeAreInThisTogether.  Our intention is to connect with you in a deeper way, share a little more of who we are, some of our experiences, what matters most to us, and some of the lessons we’ve learned and are learning with the hope that it will help you on your journey as well.  So, this is an experiment!  We will be LIVE every Monday Morning on our Facebook Page (MissingLogicLLC) at 9am EST and will share the broadcast here in the podcast.  Grab your coffee and join us!This week's topic was inspired by the quote "Relationships are all there is" by Meg Wheatley and by this weeks Healthcare's MissingLogic Podcast guests!
November 16, 2020
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#70 Health Information Technology: Measuring and Monitoring the Impact on Clinical Practice and Patient Outcomes with Nancy Beale

In this episode we interview Nancy Beale.  Nancy is a business owner and a nationally recognized and award-winning nurse leader in health information technology (HIT) with a broad span of HIT experience across the healthcare industry.    At the start of the interview Nancy shares her greater purpose for the adoption of technologies that have a positive impact on clinical practice and patient outcomes, and why that is the driver behind her work and her research.     Nancy points out there are varying levels of adoption of technology.  She also notes healthcare leaders spend a lot of time, money and human resource efforts on the tools that they think will address quality, safety, efficiency, and satisfaction but they aren’t checking to see if those tools have addressed the issues.  They just keep going without knowing if what they’ve implemented is working!   After substantial investments, a lot of times leaders find some new technologies aren’t being used or in some cases workarounds have been developed that defeat the purpose of  the technology that was implemented.  Another point Nancy makes based on her observations is after an organization does an initial evaluation, it’s often not carried out on an ongoing basis or against a measurable standard.   Nancy’s primary interest is in making sure technologies enhance the care and outcomes for healthcare organizations and patients. During the interview we explore the positive outcomes she’s observed as a result of collaboration amongst clinical practice stakeholders and HIT stakeholders. In the interview Nancy also conveys some of the negative consequences experienced when there is an over-focus on clinical practice to the neglect of technology best practices. “You can’t monitor what you don’t measure.” says Nancy.   If leaders begin to measure and monitor technology use and adoption more regularly they will identify potential opportunities to improve, which leads to a greater awareness of gaps and opportunities for improvements in system design and configuration.  Nancy notes, regardless of the technology or domain, it’s important to keep the same  fundamental principles in mind regarding what data is being collected, the necessity of the data collection, and the use of standards. While discussing the role of innovation in HIT Nancy points out how important it is to let go of what you know and be open to usher in innovation.  We could tell you this is an informative and interesting interview, but you’ll realize that when you listen!  Visit the show notes here for more: https://www.missinglogic.com/new-podcast Celebrate with us!  Feedspot ranked Healthcare’s MissingLogic Podcast #38 out of the top 55 healthcare leadership podcasts! Email us at [email protected] if you have any questions, we may use your question on a future episode. If you found value in this episode, please leave us a review on Apple Podcasts! Our mission is to start “a movement” of leaders who address the chronic challenges in healthcare through a Polarity Thinking™ lens!  If you're the kind of leader wants to help others, share this with your peers. OTHER RESOURCES YOU MAY ENJOY:We invite you to join our private Resilient and Balanced Healthcare Leader Community in Facebook.  The group provides a safe space for healthcare leaders to connect, support each other and share their experiences during this time of crisis.  To join Click here.
November 11, 2020
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#69 Improving Performance and Creating Healthy Work Environments by Leveraging and Enhancing Productivity and Relationships Simultaneously

To say these are challenging times is an understatement!How do you discern what is a priority when everything is a priority?When we recorded this episode there was no such thing as COVID-19.  As leaders you are working in face paced environments with increasing demands and at the same time attempting to address clinician burnout.  Now on top of all that you are finding yourself responsible for leading your organization through the unprecedented times with COVID-19.All of this comes at a time when you may have already been having difficulty managing workload demands, competing priorities and be on the verge of burnout and moral distress yourself!Your relationships with other leaders and the team need to be stronger than ever and at the same time you’ll need to be as productive as you can be during these challenging and uncertain times. During this podcast we talk about the importance of managing the productivity and relationship polarity and the benefits of strengthening both.Now more than ever leveraging this polarity is an essential competency for leading your organization through this difficult time.Visit the show notes here for more: https://www.missinglogic.com/new-podcast Celebrate with us!  Feedspot ranked Healthcare’s MissingLogic Podcast #38 out of the top 55 healthcare leadership podcasts! Email us at [email protected] if you have any questions, we may use your question on a future episode. If you found value in this episode, please leave us a review on Apple Podcasts! Our mission is to start “a movement” of leaders who address the chronic challenges in healthcare through a Polarity Thinking™ lens!  If you're the kind of leader wants to help others, share this with your peers. OTHER RESOURCES YOU MAY ENJOY:We invite you to join our private Resilient and Balanced Healthcare Leader Community in Facebook.  The group provides a safe space for healthcare leaders to connect, support each other and share their experiences during this time of crisis.  To join Click here. 
November 4, 2020
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#68 Innovation in Supporting Well-Being and Mental Health for Nurses featuring Dr. Dan Weberg

In this episode we interview Dr. Dan Weberg.  Dan is the Head of Clinical Innovation for Trusted Health.  Dan is also the host of The Handoff Podcast, which focuses on critical topics in nursing that are usually not talked about.  Dan says, “You don’t have to be an innovator to lead innovation.” At the start of the interview Dan shares how Trusted Health is like a combo of LinkedIn and Match.com for nurses.   Dan points out Trusted Health’s goal is to “be the single source for nurses to manage their professional lives.” During our interview with Dan we explore the results from Trusted Health’s survey on Frontline Nurse Mental Health and Well-Being.  Dan notes the survey of over 1400 nurses across all 50 states indicated that while nurses felt their well-being was declining and they didn’t feel supported by their facilities, they remained committed to nursing.  The results also reveal the issue is systemic and not about whether nurses are committed. Another point we discuss with Dan is the need for leaders to be prepared and equipped with skills, including mental, spiritual, and physical health, so they can handle stressful situations that arise.   Dan also shares with us the innovative partnership Trusted Health engaged in with The Ohio State University to provide coaching and support for nurses while at the same time enabling Nurse Practitioner students to acquire clinical hours.   This is an interesting and informative interview,  as you’ll undoubtedly determine when you listen!  Visit the show notes here for more: https://www.missinglogic.com/new-podcast Celebrate with us!  Feedspot ranked Healthcare’s MissingLogic Podcast #38 out of the top 55 healthcare leadership podcasts! Email us at [email protected] if you have any questions, we may use your question on a future episode. If you found value in this episode, please leave us a review on Apple Podcasts!   Our mission is to start “a movement” of leaders who address the chronic challenges in healthcare through a Polarity Thinking™ lens!  If you're the kind of leader wants to help others,  share this with your peers.   
October 28, 2020
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#67 A New Appreciation for Joy, What it Feels Like and What it Can Be with Dr. Richard Ricciardi

In this episode we interview Dr. Richard (Ric) Ricciardi.  Ric is currently the 33rd President of Sigma, the  international honor society of nursing.  Dr. Ricciardi has declared his intention to “infuse joy” into healthcare and nursing during his time as the President of Sigma. At the start of the interview Ric reminds us that it is important to think about joy and gratitude every day.   In the interview Ric also conveys his thoughts and reflections on how people today tend to  focus on what they don’t have, rather than what they do have, and miss the joy that is right in front of them. Ric points out that his presidency hasn’t been what he anticipated.  But he’s learned in times of the most interesting adversities great things can happen.  The things he planned for as a new President of Sigma didn’t happen, but other positive things have happened.  As an example, the international community  of health professionals and nurses have connected over the unifying theme of COVID-19. During our interview with Ric we explore how the combination of the pandemic, systemic racism, and the international economic crisis has been stressful and demoralizing for some, and can cause you to pause and evaluate who you are, what you do, and the culture and world you live in.    Another point Ric makes is that what we are experiencing is an international phenomenon and leaders must be aware of what’s happening and have empathy for others as well as themselves during this time. When it comes to taking care of yourself and prioritizing your own needs what Ric has learned is, “if you don’t care enough about yourself to put yourself at least at equal par with everyone else then you’re not going to have joy.” We discuss what stimulated Ric to set his intention to infuse joy in nursing and healthcare and how joy is critical for the delivery of good care. Ric notes, not every day is going to be a good day, so it’s important to consider what is it that builds resiliency to help you get through the bad days. Working and leading collaboratively is a key ingredient for joy in the workplace.  As advocates for interprofessional collaboration we recognize quality care delivery can’t be provided by one profession.  Toward the end of the interview we discuss interprofessional collaboration and Ric shares his thoughts that “the whole must be better than the sum the parts.  While we have a lot of great sum of the parts, and we have a lot of parts in that sum,  but we often don’t have a great whole.”   “We are doomed, if we can’t work together, because care is a team sport” says Dr. Ric Ricciardi. This is a joy filled and inspiring interview, but you’ll find that out when you listen!  Visit the show notes here for more: https://www.missinglogic.com/new-podcast Email us at [email protected] if you have any questions, we may use your question on a future episode. Celebrate with us!  Feedspot ranked Healthcare’s MissingLogic Podcast #38 out of the top 55 healthcare leadership podcasts! 
October 21, 2020
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#66 Discovering Your Personal Strength and Resilience to Face Life Challenges featuring Ellen Reed

In this episode we interview Ellen Reed.  Ellen is a Gestalt Therapist and Nurse Psychotherapist and she’s the author of Someone to Watch Over You:  Finding Your Strength Within.  The book is for people interested in overcoming challenges by finding the strength and resilience that lies within them. Ellen shares she was inspired by the patient experiences she had early in her career and by the encouragement she received from staff, peers, and other leaders.  When she was diagnosed with metastatic ovarian cancer a few years ago, she recognized it as a crisis and realized it was important to express her thoughts and feelings before it was too late.   In her book, Ellen encourages readers to find or redefine themselves and learn what their engaging qualities are and who they want to surround themselves with.   In the interview we talk about how Dr. Barry Johnson developed the Polarity Map™ following a Gestalt Therapy session with a client.  Ellen conveys her experience with using Polarity Thinking™ and her perspective regarding the freedom that comes with accepting polarities as an essential part of life.  Ellen believes Polarity Thinking™ crystalizes where you are placing your energy. During our interview with Ellen we explore the challenges that people have faced because of the COVID-19 pandemic and how individuals can practice resilience during this time.  Ellen shares her experience with being resilient as a cancer survivor.  We talk about thoughts, feelings, and actions and the relationships between them, as well as the power of staying in the present moment. We discuss the power of communication and the role and importance of awareness, and how communication impacts and influences relationships.  We all have choices, and it starts with deciding who you want to be. We close the interview with Ellen reading the be your OWN Best Friend mantra she has included in the book.  We can tell you how wonderful the mantra is, but you’ll have to listen to hear it for yourself!Visit the show notes here for more:https://www.missinglogic.com/new-podcastCelebrate with us!  Feedspot ranked Healthcare’s MissingLogic Podcast #38 out of the top 55 healthcare leadership podcasts!Email us at [email protected] if you have any questions, we may use your question on a future episode.If you found value in this episode, please leave us a review on Apple Podcasts! Our mission is to start “a movement” of leaders who address the chronic challenges in healthcare through a Polarity Thinking™ lens!  If you're the kind of leader wants to help others, share this with your peers. OTHER RESOURCES YOU MAY ENJOY:We invite you to join our private Resilient and Balanced Healthcare Leader Community in Facebook.  The group provides a safe space for healthcare leaders to connect, support each other and share their experiences during this time of crisis.  To join Click here.  
October 14, 2020
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#65 Why are Both Doing and Being Essential to Achieving Your Goals?

In today’s episode we explore the states of Doing and Beingfrom 40,000 feet.   The state of Doing is associated with accomplishment, competence, knowledge, skills, analysis, and performance.  We think it’s safe to say (based on personal experience J) as a leader you’re probably achieved excellence in many of these characteristics of doing, or you wouldn’t be a leader! These are challenging times both at work and at home for many healthcare leaders.  Many of you are just trying to keep your head above water as you address massive and frequent changes.  And if you’re a high achiever, like most leaders, you highly value doing or action!  The problem is, you may not be aware that Being is equally as important as Doing and there’s an interdependent relationship between the two that directly impacts the outcomes you desire.  Doing and Being is one of the tensions in Pillar 2 -Managing Tensions of the Dynamic Balance Effect that we help healthcare leaders learn to manage and leverage over time. As Elkhart Tolle says, “Doing is never enough, if you neglect being”.  In the episode we also discuss the relationship between Being, identity and goals.  We explore how and why your identity, as a way of Being, has a significant impact on goal achievement. We share some examples of how shifting our approach and prioritizing Being before Doing makes a significant difference in achieving goals. Leveraging Doing and Being is an essential competency for any healthcare leader who wants to make a difference.   If you are one of those healthcare leaders who wants to make a difference we don’t have to tell you twice to listen to this episode!Visit the show notes here for more:https://www.missinglogic.com/new-podcastCelebrate with us!  Feedspot ranked Healthcare’s MissingLogic Podcast #38 out of the top 55 healthcare leadership podcasts!Email us at [email protected] if you have any questions, we may use your question on a future episode.If you found value in this episode, please leave us a review on Apple Podcasts! Our mission is to start “a movement” of leaders who address the chronic challenges in healthcare through a Polarity Thinking™ lens!  If you're the kind of leader wants to help others, share this with your peers. OTHER RESOURCES YOU MAY ENJOY:We invite you to join our private Resilient and Balanced Healthcare Leader Community in Facebook.  The group provides a safe space for healthcare leaders to connect, support each other and share their experiences during this time of crisis.  To join Click here.
October 7, 2020
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#64 How to Make A Positive Difference in the World and Stop Making False Either/Or Choices featuring Dr. Barry Johnson

In this episode we interview Dr. Barry Johnson.  Barry is the author of AND:  Making a Difference by Leveraging Polarity, Paradox, or Dilemma.  Volume One: Foundations.  AND is for people interested in making a positive difference in the world or in any part of their life as a citizen, a family member, or an individual within an organization.   Barry shares Volume One of AND that represents an enhancement of the evolving polarity theory and modifications to the Polarity Map® based on learnings over the past 18 years since the publication of Barry’s first book.   This volume covers the application of fundamental polarities from different system perspectives and how different polarities show up in the brain.   Volume Two will be released in a few months and will cover the application of the polarity phenomena and creates awareness of the many caring bright people using Polarity Thinking™ in numerous different disciplines around the world.   During our interview with Barry we explore how Both/And thinking overcomes resistance to change and polarization and is an essential step in making a difference. Barry encourages readers to start with the chapter that resonates with them most after reading the introduction.   We’ve all been living with this phenomenon our whole life, so at some level what is in the book will make sense because of your life experience. Barry shares with us his thinking behind the intentional design of the book and how the chapters build on each other culminating with making a difference and taking care of self. With the book near completion at the onset of COVID-19, he has  two editorial chapter additions at the end of the book specific to the pandemic,  including Health AND Economy and Freedom AND the Common Good.  In the interview Barry also conveys how the polarity of Part and Whole is the starting point for the book and explains why this provides a foundation for all the polarities discussed in the book.  We also talk about the essence of the Part and Whole polarity and how it can be used as a frame for looking at specific challenges such as clinician burnout.   Barry shares learning about polarities is easiest when you work from the smallest system up.  So, beginning with polarities that have meaning for you as an individual enables you to see quickly how the same polarity is applicable across other levels of the system.  We close the interview with conversation about misdiagnosing polarities as problems and how leaders pay a price twice when this occurs.   If you want to make a positive difference in the world, this book will be a game changer for you!  Enjoy the episode!Email us at [email protected] if you have any questions, we may use your question on a future episode.We invite you to join our private Resilient and Balanced Healthcare Leader Community in Facebook.  The community provides a safe space for healthcare leaders to connect, support each other and share their experiences during this time of crisis.  To join Click here.
September 30, 2020
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#63 Coping with the Accumulative Effect of the COVID Pandemic, Racial Injustice and Social Unrest with Heather Graham

In this episode we interview Heather Graham.  Heather is a licensed clinical social worker, an expert in mental health in the workplace, and certified employee assistance professional.   During our interview with Heather we explore the complexities of what we are experiencing currently with the COVID-19 pandemic, social unrest and racial injustices.Heather reminds us that we are experiencing more than just the pandemic and the uncertainty associated with it but also it’s been an unusual and unexpected year of social unrest, racial injustice, and catastrophic fires.  In addition, it’s an election year in the United States, which naturally includes a lot of debate and decisiveness.   Heather points out that many of the reasons this is such a difficult time is that our standard ways of coping with stress including social interaction, sporting events, movies, going out, or our ways of distracting ourselves aren’t available to us.   This is challenging because we must find new ways of coping or dealing with the fear and anxiety of the unknown or lack of a sense of safety at a time when we are under tremendous stress.     Another point Heather brings out is there is “no escape” from the pandemic, and we discuss the impact this has on all of us.  No matter where you go you can’t forget about it.  It’s an unseen presence in our lives and communities and seeing masks everywhere we go is a constant reminder.   In the interview Heather also conveys her thoughts and reflections on the potential for a parallel pandemic because of the trauma, overwhelm, burnout, and moral distress being experienced by the frontline clinicians.  We discuss the importance of taking care of the healthcare workers.  As Heather says, “they have to be 100% to give 100%”. We talk about the risks of healthcare clinicians developing Post Traumatic Stress Disorder (PTSD) and how PTSD can develop because of multiple exposures to trauma.  We close the interview with conversation around what healthcare executives can do to create a supportive workplace culture during this time.This is a very enlightening and informative interview, but you’ll find that out when you listen! Email us at [email protected] if you have any questions, we may use your question on a future episode. We invite you to join our private Resilient and Balanced Healthcare Leader Community in Facebook.  The community provides a safe space for healthcare leaders to connect, support each other and share their experiences during this time of crisis.  To join Click here.
September 23, 2020
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#62 Living and Leading in a World with Systemic Racism: Thoughts, Reflections, and Possibilities featuring Renwick Brutus

In this episode we interview Renwick Brutus.  Renwick is an entrepreneur, business consultant and motivational speaker. We begin our interview with our guest Renwick Brutus, talking about this key question, “What right do you have to deny anybody the opportunity to benefit from who you are, what you know, and what you do?”. As a leader and entrepreneur, Renwick helps individuals and teams identify and use more of their potential to increase performance and results. He  guides individuals to be irresistible to their organizations, customers, and the market-at-large.  On top of all that, Renwick provides investment and wealth management guidance to individuals.   Renwick’s philosophy is, “Too many of us are programmed to follow paths that are not congruent with our natural interests and strengths.  We are not aware of the wide, open spaces around us in which we can express who we are.  All of us deserve to find our rightful place, to live joyfully, and to excel”.  During our interview we discuss with Renwick the world’s response to George Floyds death. Renwick shares his perspective that the visual imagery of George Floyd’s killing was worth 10 million words because it enabled the world to see the magnitude of the negative attitudes and treatment that has persisted toward black people.  It also brought systemic racism to the forefront of consciousness in a way no words or complaints could.  Renwick shares his personal experience with racism and how he chooses to respond to it.  He also acknowledges that many people opposed to racism are doing their part to systemically crush it, and many are working quietly to stamp out racism and this gives him the sense that he is not alone.   In the interview Renwick also conveys his thoughts and reflections on how others who want to can learn, understand, and stamp out injustices and systemic racism.  We close the interview with conversation about leadership during these times. Renwick’s wisdom is profound.  Listen and find out for yourself!Email us at [email protected] if you have any questions, we may use your question on a future episode. We have opened a private Resilient and Balanced Healthcare Leader Community in Facebook to provide a safe space for healthcare leaders to connect, support each other and share their experiences during this time of crisis.  To join Click here.  
September 16, 2020
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#61 Three Essential Elements Healthcare Leaders Can Use to Live a Balanced Life During the Hard Times and Beyond

Why is it important for healthcare leaders to live a balanced life? The stress and strain on the healthcare workforce is unprecedented and is taking a significant toll on a work force that was already experiencing burnout or was on the verge of it before the COVID pandemic.  If you are like most healthcare leaders, you are already being called upon to address these challenges and are feeling the call to support your team. The truth is, as the leader, you are their first line of support.   How prepared are you to carry this responsibility and burden?   We know how much you want to support them AND you are experiencing significant challenges and stress, too.   Have you already noticed the toll these pressing challenges are taking on you?   Without a way to maintain balance in your life between work demands and personal and family needs, you will experience unintended, negative consequences over time.  In this episode, we explore a unique combination of essential elements that you may or may not know can help you achieve life-long work life balance.  These three essential elements are part of our Dynamic Balance Effect Framework™ that we leverage to help healthcare leaders develop balance and resilience in their work and personal lives. How you define balance can impact your ability to achieve and sustain work life balance.  During the episode we discuss the concept of dynamic balance and how to embrace and leverage the tension between work and home.    Meg Wheatley states, “Relationships are all there is.  Everything in the universe only exists because it is in relationship to everything else”.  We talk about the significant role healthy relationships at work and home play in establishing work life balance.  You may or may not realize how powerful you are when you leverage your strengths. The third element we discuss is mastering your strengths and leveraging the strengths of others during difficult or challenging times.  Have you begun to realize how these three essential elements (managing the tension between work & home, cultivating healthy relationships, and leveraging your strengths) can help you establish work life balance, yet?   When you listen to the podcast, you will see why this combination of elements is a game changer.  You may or may not know that the doors to our NEW 5- Day VIRTUAL Work Life Balance Bootcamp for Healthcare Leaders are OPEN!!  If you want to experience more joy, live with intention, and add value at work and establish work life balance easily and effortlessly, then this bootcamp is for you.  Click here to learn more, but HURRY the doors close at MIDNIGHT on Friday, September 11th!  Celebrate with us!  Feedspot ranked Healthcare’s MissingLogic Podcast #38 out of the top 55 healthcare leadership podcasts!
September 9, 2020
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#60 Calling All Healthcare Leaders: Now is the Time to Put Yourself First and Develop Your Resilience and Here’s How

Why is it important for healthcare leaders to build resilience now? Clinicians and leaders were already burned out, or on the verge of it, prior to the COVID pandemic.  There is concern that the strain and burden being experienced by essential healthcare workers may lead to a dual pandemic. The truth is their leaders are their first line of support.   We know how much you want to support them and how concerned you are about their well-being AND you are experiencing significant challenges and stress, too. In this episode, we explore a unique combination of strategies that you may or may not know can help you develop resilience during these unprecedented times.  These three strategies are part of our Dynamic Balance Effect Framework™ that we leverage to help healthcare leaders develop balance and resilience in their work and personal lives. When you are always putting others first, it can have a negative impact on your well-being and resilience.  During the episode we discuss the importance of taking care of self and others and putting your own needs first.  Yes, you need to put yourself first!  Rabih Alameddine, author of The Hakawati, states “What happens is of little significance compared with the stories we tell ourselves about what happens”.  We talk about the significant role stories and beliefs play in our ability to be resilient.  The third strategy we discuss is the power of habits. You may or may not realize that 95% of what we do is based on habit.  It’s easy to see, if 95% of our actions are based on habit, then it’s essential to be aware of our habits and to leverage habits to make our most effective actions automatic and easy, isn’t it. Have you begun to realize how these three strategies can help you put yourself first and develop resilience, yet?   You may not realize the significance of the strategies until you listen to the podcast and learn more.  It’s there waiting for you.  Other Podcast Episodes on Taking Care of Self and Others: Episode # 6  The Holy Grail:  Managing Taking Care of Self AND Taking Care of OthersEpisode #14  Are You Sacrificing your SELF for OTHERS?Episode #35  What’s the secret to becoming a thriving and resilient healthcare                      leader?You may or may not know that the doors to our 5- Day VIRTUAL Work Life Balance Bootcamp for Healthcare Leaders  is OPEN!!  If you want to experience more joy, live with intention, and add value at work and establish work life balance easily and effortlessly, then this bootcamp is for you.  Click here to learn more!
September 2, 2020
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#59 Is It Possible to Find Stability In Your Life When Everything is Constantly Changing?

Almost every aspect of our lives has changed since the COVID-19 pandemic began.  It’s easy to see that the struggle with all that change is real, isn’t it?   The truth is it’s not the change people are struggling with; it’s the loss or lack of stability.   In this episode, we explore a unique combination of strategies that you may or may not realize can help you find or create some stability in your life.   While the changes may lessen over time, change will never fully disappear or go away.  You might not have realized yet that you need both stability and change in your life and that’s why it’s essential to strengthen or create stability in the midst of all this change.  We talk about how the tension between change and stability shows up and how to use it to your advantage. The Dali Lama says, “Open your arms to change but don’t let go of your values”.  In the episode we talk about how values provide an anchor during times of change that keeps you from drifting or being swept away the currents of change. Another strategy we discuss that can help with creating stability in your life is to set goals.  Yes, you can set goals during times of chaos and crisis!  We talk about re-evaluating and restructuring goals to align with current realities as a method for creating some stability. Just imagine if you could begin to thrive and not just survive during this time!  It is possible!  Listen NOW and open the door to the possibilities.Email us at [email protected] if you have any questions, we may use your question on a future episode. Celebrate with us!  MissingLogic Podcast has been ranked by Feedspot number 38 out of the top 55 healthcare leadership podcasts to follow! You may or may not know that the doors to our 5- Day VIRTUAL Work Life Balance Bootcamp open next week!  If you want to experience more joy, live with intention, and add value at work and establish work life balance easily and effortlessly, then this bootcamp is for you.  Click here to join the interest list and we will let you know when the doors open!
August 26, 2020
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#58 What Are the Negative Consequences Healthcare Leaders Face When Applying a Problem-Solving Lens to Strategic Planning?

“If you don’t know where you are going, you’ll end up someplace else” – Yogi Berra Have you ever experienced this?  You have a sense of the direction you’re headed but you aren’t clear what your destination is? Once you do have clarity on the desired destination you begin to feel the tension between where you are now and where you want to go. Establishing a strategic plan with a polarity lens can help you establish action steps that enable you to leverage the tension between where you want to go and where you are currently. Using a polarity lens helps to identify any interdependent pairs of values present in the plan that you are not recognizing and avoid unintended consequences of over emphasizing some values to the neglect of others.  As an example, if you include recruitment in your strategic plan and don’t also include strategies for retention, you will experience unintended consequences over time.   Using a polarity lens and assessment process supports vigilant monitoring of outcomes over time.  Together these approaches keep organizations moving in a positive or virtuous cycle toward their greater purpose and enables timely course correction as needed. Listen to this episode to learn how applying a polarity lens to the strategic planning process can give you a more comprehensive approach and support you in achieving sustainable results. Email us at [email protected] if you have any questions, we may use your question on a future episode.If you are interested in learning more about our Healthy Healing Organization Framework or using a Polarity Assessment™ in your strategic planning process, go to [email protected] schedule a call with us.  We’d love to learn your story and see if we can be of service.
August 19, 2020
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#57 The Power of Leveraging Healthy Tension: A Tool for Navigating Challenging Territory When You Are Committed to Making a Difference featuring Tim Arnold

In today’s episode, we interview Tim Arnold. Tim is the author of The Power of Healthy Tension:  Overcome Chronic Issues and Conflicting Values.  The inspiration to write a book came after moving from corporate to being the executive director of a homeless shelter.  Tim’s hope in publishing the book was to share with other providers and people in healthcare who are working in challenging territory, but are committed to making difference, that this lens of Polarity Thinking™ is not just interesting, it’s not just helpful, it’s foundational. Tim shares in his first year as executive director of the homeless shelter he thought constantly “I don’t know what I would do had I not had this understanding these tools, this perspective”. Tim says his exposure to Polarity Thinking™ was not by chance. He went to get a business tool and instead the training he received opened-up a brand-new chapter to living and experiencing life at a different level.   He describes the first day of training with Dr. Barry Johnson like this  “when Barry started to talk I had this sense inside me to pay attention because this is bigger than you can imagine”.   Tim believes so much in Polarity Thinking™ that he tells his readers at the beginning of the book, you are going to be all in on this, or you might as well close the book now. We wonder if you recognize that people are already familiar with polarities or tensions.  Most people experience them on a daily basis, they just haven’t been given the language to describe it or the space to manage and leverage them.   It’s easy to see that recently we’ve been living in a world where we choose sides, pick our tribes, and think either/or, is it not? It is frustrating to live in this binary world because we know it doesn’t work.  You may not know people don’t have to give up their values or perspectives, but they can expand them.  Tim’s greatest hope is that that the next generation realizes this and chooses different approaches. You may or may not have already realized, The Power of Healthy Tension:  Overcome Chronic Issues and Conflicting Values is a gift full of insights and possibilities.   We could tell you the same holds true for this interview, but we will let you discover that for yourself! Email us at [email protected] if you have any questions, we may use your question on a future episode. We have opened a private Resilient and Balanced Healthcare Leader Community in Facebook to provide a safe space for healthcare leaders to connect, support each other and share their experiences during this time of crisis.  To join Click here. 
August 12, 2020
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#56 The Road to Achieving Professional Growth and Optimal Performance: Finding the Balance Between Eustress (the good stress) and Rest

Lou Holtz says, “In this world you are either growing or you’re dying, so get in motion and grow”.  If you are like many leaders today, you feel the pressure to “be more” to improve your performance at work and at home.   Do you want to up your game?  Maybe take your performance to the next level or possibly grow and evolve as a leader, parent, or partner or spouse?   At the same time do you wonder when you’re going to get a break?  When you might find some time to breathe.  Or maybe you’re wondering when you can get off this train! In today’s episode we discuss personal and professional growth and the eustress and rest polarity. Achieving sustainable growth and optimal performance requires us to leverage eustress and rest.  Eustress is the good stress.  It’s the stress you feel when stepping outside your comfort zone or stretching yourself beyond your current capabilities.  If you’re like most people who have embarked on a fitness or exercise routine you’ve probably experienced this. You periodically increase the stress on your muscles to increase their capacity and you balance it with periods of rest and recovery.  Every two years we witness the positive outcomes of leveraging this polarity when we watch the athletes at the winter and summer Olympics compete. (As you will hear we were looking forward to seeing the Olympics when we recorded this segment- but it wasn’t meant to be this year due to COVID-19).  The athletes leverage this polarity daily, weekly, monthly, and annually to become champions in their sport.     Leveraging eustress and rest can work for our mental or cognitive growth as well. Listen to this episode and learn how managing eustress and rest supports personal and professional growth.Email us at [email protected] if you have any questions, we may use your question on a future episode. We have opened a private Resilient and Balanced Healthcare Leader Community in Facebook to provide a safe space for healthcare leaders to connect, support each other and share their experiences during this time of crisis.  To join Click here.
August 5, 2020
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#55 How to get off the Merry-Go-Round of Competing Priorities and Numerous Change Initiatives to Achieve Lasting Outcomes

Today’s episode is based on over 30 years of experience that we have had working with healthcare organizations across North America. We’ve observed over the years that organizations have the same problems, concerns, culture, and practice issues. Within each organization these challenges appear to be unique to the organization but when you have a more global perspective you can see these challenges are pretty much the same in other healthcare organizations. Healthcare leaders enter what we call the “fix-it” mode and end up caught on the merry-go-round of competing priorities and numerous change initiatives.  Before one project ends, another begins.  If you are like most of these leaders, you are juggling projects, revisiting the same issues over and over and unable to determine which of the many priorities are the priority! You may or may not realize you lack a sense of the big picture, how each initiative impacts the other, how essential voices are missing from the process, and why the positive outcomes that are achieved are not sustained. This is because the project or initiative driven change is not being supplemented with a systems or framework driven approach. We hope you’ll join us for this episode to learn how healthcare leaders can implement both project/initiative and framework/system changes to achieve sustainable outcomes.Email us at [email protected] if you have any questions, we may use your question on a future episode. We have opened a private Resilient and Balanced Healthcare Leader Community in Facebook to provide a safe space for healthcare leaders to connect, support each other and share their experiences during this time of crisis.  To join Click here. 
July 29, 2020
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#54 Mastering Your Code: The Key to Living an Extraordinary Life featuring author Darren J. Gold

In today’s episode, we interview Darren J. Gold. Darren is the author of Master Your Code:  The Art, Wisdom, and Science of Leading an Extraordinary Life. The book was based on a letter that Darren wrote to his son following his graduation from high school and prior to his transition to college.  The inspiration to shape the letter into a book came after receiving positive feedback from a few thousand people who read the letter because it had been forwarded to them from someone else.  Darren’s hope in publishing the book was to synthesize and crystalize the wisdom he had accumulated over the years both professionally and personally and offer it to others in a practical way.  “We can’t change what we can’t see”- Darren J. Gold Darren explains the premise of the book is that we are all programmed by subconscious safety- based rules, beliefs and values that drive our behaviors and limit our results, which is our subconscious code.  If we want to live an extraordinary life we can consciously choose to rewrite the program and master our code.In the book, Darren explores the ten crux rules, values, and beliefs that are part of our program and have the most significant impact on our life.  One of the shifts in programming is to seek to understand rather than be right all the time.  The challenge is we are programmed to see all conflicts as a problem to be solved where there is only one right answer or solution, when many of the conflicts are polarities with two right  and interdependent answers.    Darren described his exposure to Polarity Thinking™ as “a piece of wisdom or a wisdom tool that changed the way I saw the world, which doesn’t happen often, but when it does I know it instantly”.   From his perspective, you can’t truly master your code unless you can distinguish and internalize the difference between problems to solve and polarities that can be leveraged.  In the interview, we discuss how looking at Challenging and Celebrating your employees as a problem can lead to a false choice that you are either challenging them to get the most out of them or celebrating them and not getting the most out of them!   In the book, Darren shares more about how he leveraged Polarity Thinking™ to integrate the tension between these poles into his leadership and how it enabled him to develop a deeper understanding of his preferences and fears. Darren wanted every page in the book to add something, and he knocked it out of the park! If you are a healthcare leader who realizes your beliefs, values, rules, and old ways of thinking are not working anymore, this book is for you.  You won’t be disappointed!  You may or may not have already realized, Master Your Code:  The Art, Wisdom, and Science of Leading an Extraordinary Life is a gift full of insights and inspiration.     We could tell you the same holds true for this interview, but we will let you discover that for yourself! Email us at [email protected] if you have any questions, we may use your question on a future episode.We have opened a private Resilient and Balanced Healthcare Leader Community in Facebook to provide a safe space for healthcare leaders to connect, support each other and share their experiences during this time of crisis.  To join Click here.
July 22, 2020
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#53 Beyond Polarization: Dialogue as a Tool to Expose Our Fears, Understand Resistance, and Generate Hope and Wisdom

Introduction to the Episode: Dialogue lifts us out of polarization and into a greater common sense and is a means for accessing the intelligence and coordinated power of groups of people.-- William Issac We are thrilled to be talking about dialogue and how dialogue skills can help leaders reach new levels of understanding.    Dialogue is one of founding principles of our business and the cornerstone of who we are as healthcare leaders, business partners and best friends. During this episode we are going to share the principles of dialogue that have shaped our beliefs and communication behaviors over the past 30 years. We’ve taught these principles to thousands of clinicians and healthcare leaders who utilized them as the foundation for their healthy healing work cultures.   You probably already know that effective communication is the cornerstone of leadership success.  Dialogue is an essential skill for every healthcare leader and that’s why it is one of the Living Principles in Pillar 1 of our Dynamic Balance Effect Framework.   If you are like most leaders, as you listen to the podcast you’re going to discover very quickly the power of dialogue and how dialogue skills are an essential tool to overcome conflict, complaints, and resistance. During this episode, you’ll realize how leveraging dialogue skills can help you explore opposing points of view, fears, and reduce or eliminate resistance and conflict. Communication challenges and reoccurring problems are a source of stress that can weigh you down and hold you back from being a thriving, resilient, and effective leader.   As you listen, you’ll discover why marrying the principles of dialogue and Polarity Thinking™ enables you to not only understand resistance but to leverage the wisdom resistance represents. If you are serious about being a thriving and effective leader, then this episode is exactly what you have been looking for.  You can click here to listen. Email us at [email protected] if you have any questions, we may use your question on a future episode. We have opened a private Resilient and Balanced Healthcare Leader Community in Facebook to provide a safe space for healthcare leaders to connect, support each other and share their experiences during this time of crisis.  To join Click here.
July 15, 2020
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#52 The Healthcare Leader as a Role Model for Self-Care: Caring for Yourself and Caring for the Team featuring Dr. Jeanne Roode

We begin our interview with our guest Dr. Jeanne Roode, talking about the influence Polarity Thinking™ has had on us as healthcare leaders and the polarities at play during the COVID-19 pandemic.  As a healthcare leader amid COVID-19, Jeanne is recognizing the polarity of keeping people safe and rescuing the economy and how this is a polarity manifesting in front of us and on a world stage every day.  She’s also experiencing the margin and mission polarity as healthcare organizations face significant economic challenges and try to stay viable and at the same time serve their communities.Jeanne sees Polarity Thinking™ as a way to give back, especially to new leaders and to help them navigate and manage the ongoing tensions they experience.These tensions can significantly impact healthcare leaders, especially if they are unaware of them or do not know how to manage them.  During our interview we discuss the crux tension or polarity of taking care of self andtaking care of others.  Jeanne shares her journey on the road to sustainable well-being over four years and what she has learned along the way.From Jeanne’s perspective, 100% commitment to your well-being is not something you wake up one day and decide, it is an evolution.  She describes it as, “a number of moments in your life in which you learn and gain wisdom, that come together to one day be enough to push through the barriers”.Jeanne’s doctoral work focused on the health and well-being of nurses and nurse managers.  She studied the self-care practices of nurses and found their lowest scoring areas were nutrition and exercise.  In her study, nurse managers had the lowest scores in stress management as well as attending to their own stress and learning more about it.  Jeanne has learned what nurses don’t understand, and that is if they don’t attend to their own self-care, and focus on others instead, they are putting everything at risk including attending to others.Jeanne shares some of the ways she’s found to care for her team while caring for herself is to be a role model, provide appreciation and recognition of their stories, and take interest in their personal and professional success. Some recommendations for healthcare leaders engaged in day-to-day COVID-19 planning or management is to trust each other to carry the work, encourage self-care, and share stories of what you are doing to take care of yourself.   How you take care of yourself as a leader cannot be hidden.  Your valuing of self-care shows in everything you do.  You are being watched and whether you are aware of it or not, you are a role model for self-care. The wisdom Jeanne shares is profound!Email us at [email protected] if you have any questions, we may use your question on a future episode. We have opened a private Resilient and Balanced Healthcare Leader Community in Facebook to provide a safe space for healthcare leaders to connect, support each other and share their experiences during this time of crisis.  To join Click here.
July 8, 2020
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#51 Individual and Organizational Trauma: One Healthcare Leader’s Experience and the Risks Healthcare Leaders Face Today with COVID-19 featuring Dr. Diana Hendel

Today, we talk with Dr. Diana Hendel.  Diana is a pharmacist, healthcare executive, consultant, inspirational leader, and the author of Responsible:  A Memoir.   Diana describes her book as a “story that demanded to be told”. During our interview, Diana shares her incredible journey as a CEO through a traumatic event and crisis at a California hospital where three colleagues lost their lives.   Her motivation for writing the book was to pay tribute to the colleagues who lost their lives and to former co-workers, which she describes as her work family.  She also wrote the book to raise awareness of how trauma impacts individuals and organizational culture. Another motivation for writing the book was to raise awareness about Post Traumatic Stress Disorder (PTSD) and Diana shares in the book what it was like to be not only a leader with PTSD but also a patient with PTSD. Diana shares not only the essence of the memoir but also the discoveries and lessons learned from the trauma. She also shares what it was like to “Stand In” and take care of the organization and the employees following a crisis and how when trauma occurs in an organization it calls for a different type of leadership.  We talk about the trauma healthcare leaders are experiencing because of the COVID-19 pandemic and the risks of PTSD.  Diana shares some recommendations leaders can implement to support each other.  Responsible:  A Memoir is a gift full of insights and lessons that leaders can draw from as they move through the COVID-19 crisis.  Go here to pick up a copy. This is one of the most inspiring, informative, and enlightening interviews we have done.   Email us at [email protected] if you have any questions, we may use your question on a future episode.We have opened a private Resilient and Balanced Healthcare Leader Community in Facebook to provide a safe space for healthcare leaders to connect, support each other and share their experiences during this time of crisis.  To join Click here.
July 1, 2020
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#50 Healthy Relationships: An Essential Component of Leadership Success and a Joyful Life but How Do You Develop Them?

“Relationships are all there is”- Meg Wheatley Let’s face it, growing up many of us were not taught how to develop healthy relationships.  We learned about relationships and how to be in a relationship by observing others.   We are thrilled to be talking about relationships during this milestone episode.  Relationships are the foundation of our business and the cornerstone of who we are as healthcare leaders, business partners and best friends. During this episode we are going to share the relationship principles that have shaped our beliefs and relationship behaviors over the past 30 years. We’ve taught these principles to thousands of clinicians and healthcare leaders who utilized them as the foundation for their healthy healing work cultures.  The principles are timeless and apply to any type of relationship. You probably already know that relationships are the corner stone of leadership success and an essential component of a healthy, joyful life. That’s why healthy relationships is one of the Living Principles in Pillar 1 of our Dynamic Balance Effect.    Unhealthy relationships are a source of stress that can weigh you down and hold you back from being a thriving, balanced and resilient leader.   If you are a leader who feels micromanaged, struggles to enlist the support of others, feels lonely at the top or doesn’t know how to improve your relationships, this episode is especially important for you.   You may or may not have already realized the quality of your relationships begins with you.  If you haven’t been exposed to or learned how to engage in healthy relationships, this episode is a gift.Listen and lead by example! Email us at [email protected] if you have any questions, we may use your question on a future episode.We have opened a private Resilient and Balanced Healthcare Leader Community in Facebook to provide a safe space for healthcare leaders to connect, support each other and share their experiences during this time of crisis.  To join Click here.
June 24, 2020
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#49 The COVID-19 Pandemic in New York City: A Nurse Leader’s Personal and Professional Experience and Perspective with Dr. Vicky Tiase

All eyes of the nation have been focused on New York during the COVID-19 pandemic. During this episode Dr. Vicky Tiase shares with us what it has been like to be a leader in one of the major NYC hospitals during the pandemic.  Dr. Tiase shares her extreme gratitude for the support from nurses across the country who came to New York to help.   We learn about the initial days of the pandemic and how overwhelming it felt, how hard it was to ramp up quickly and how the leadership teams worked diligently to keep staff informed and supported.  Dr. Tiase also shares the lessons learned regarding communication and information sharing, converting an entire hospital into an ICU, and what it takes to prepare and support staff. As difficult as it has been there are many opportunities emerging from the pandemic and Dr. Tiase shares some opportunities she has identified within the context of the field of nursing informatics. Nationally leaders are voicing concern about the mental health of the frontline workers.  During the episode we discuss the importance of checking in with people, using open ended questions to invite individuals to share how they are really feeling and how “toughing it out” is only going to take someone so far. This is an inspiring and informative interview we know you will enjoy!Email us at [email protected] if you have any questions, we may use your question on a future episode. We have opened a private Resilient and Balanced Healthcare Leader Community in Facebook to provide a safe space for healthcare leaders to connect, support each other and share their experiences during this time of crisis.  To join Click here. 
June 17, 2020
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#48 The Missing Logic in the Fight to Address Escalating Levels of Clinician Burnout and Support Well-being and Resilience

Three landmark reports from the National Academy of Medicine (previously known as the Institute of Medicine) had been guiding the transformation of the healthcare system for twenty years.Now a fourth report, Taking Action Against Clinician Burnout:  A Systems Approach to Professional Well-Being has been written to guide the healthcare system through the burnout crisis.The cost of burnout is significant and is experienced at the individual, organizational and societal levels according to the NAM consensus report.Chronic imbalances between job demands and job resources have contributed to burnout.System changes and performance improvements will fall on the shoulders of leaders to solve the burnout problem.If burnout is treated only as a problem to solve, without looking at the polarities that lie under the surface, the actions taken will over time result in failure.The goal is to reduce burnout and improve well-being and resilience throughout the healthcare organization and the healthcare system.Join us for this episode where we share how to apply and leverage Polarity Thinking™ to support well-being and resilience for both clinicians and healthcare leaders.Email us at [email protected] if you have any questions, we may use your question on a future episode.We have opened a private Resilient and Balanced Healthcare Leader Community in Facebook to provide a safe space for healthcare leaders to connect, support each other and share their experiences during this time of crisis.  To join Click here. 
June 10, 2020
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#47 The Unsolvable, Unavoidable, and Indestructible Tension Between Health AND Economy & Individual Freedom AND the Common Good

During this episode we interview our dear friend and colleague Dr. Barry Johnson, the father of Polarity Thinking™ about two crux polarities/tensions we are facing as a nation during the COVID-19 pandemic.The interview is based on two Op-Ed pieces that will be included in Barry’s new book, AND Making a difference by leveraging polarity, paradox, or dilemma- Volume One: Foundations which is to be released this month (June 2020).The two polarities/tensions we discuss during the interview are Health And Economy and Individual Freedom And theCommon Good.  These two polarities/tensions impact every person in the United States and therefore we urge you to listen to this episode and share it with your family, friends, colleagues, and communities. This interview can change how you think about these two tensions that we are experiencing daily in our communities and in the country.We think it’s safe to say we all want a country with healthy people and a healthy economy and at the same time there is a fear that as the pandemic continues we will end up with more unhealthy people and further insult to a declining economy in our country.  The truth is these polarities/tensions were present before the COVID-19 pandemic, and we must manage them now and after the pandemic.  The question is, what can we learn now, during the pandemic, to help us manage them in future?That is the purpose of this podcast, to help us learn to see these tensions through a new lens, explore why it is important to manage them, and identify how we can manage them better in the future.A few considerations before listening:If this is your first time listening to the podcast, you may find it helpful to listen to Episode #1 where we explain polarities before listening to this episode.  The Op-Ed pieces are available in the show notes and if you are in a location where it is possible, we encourage you to download both pieces before you listen to the episode. Barry refers to the Polarity Map® in the Op-Ed pieces during the interview, so it will be helpful to have them in hand.Email us at [email protected] if you have any questions.  We may use your question on a future episode. NEW ANNOUNCEMENT!  We were so inspired by the response to our free webinar series that we created a NEW 5-Day Virtual Work Life Balance Bootcamp for Healthcare Leaders.  Registration doors are open!  The bootcamp begins June 8th!  Registration closes June 5th at 5pm EDST.  To learn more click here. We have opened a private Resilient and Balanced Healthcare Leader Community in Facebook to provide a safe space for healthcare leaders to connect, support each other and share their experiences during this time of crisis.  To join Click here.
June 3, 2020
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#46 Balancing the Need to Get Things Done and Strengthening Your Relationships at Work and Home When Nothing is the Same

Have you been more productive during the COVID-19 pandemic or less productive? Have your relationships improved during the COVID-19 pandemic or are your relationships more strained or non-existent?  In Episode #46 of Healthcare’s MissingLogic Podcast we talk about the tension between productivity and relationships during the COVID-19 pandemic.The tension between productivity and relationships is one that all healthcare leaders must manage well if they want to be successful and thrive as a leader.  The pandemic has changed many things for healthcare leaders and these changes require us to reexamine and rediscover how we are going to manage this tension over time and over the course of the pandemic.When you are facing an unprecedented amount of change, numerous challenges, and new rules every day it can feel overwhelming, so this is an extremely important tension to manage.We hope you will listen!Email us at [email protected] if you have any questions.  We may use your question on a future episode.NEW ANNOUNCEMENT!  We were so inspired by the response to our free webinar series that we created a NEW 5-Day Virtual Work Life Balance Bootcamp for Healthcare Leaders.  Registration doors are open!  The bootcamp begins June 8th!  To learn more click here. We have opened a private Resilient and Balanced Healthcare Leader Community in Facebook to provide a safe space for healthcare leaders to connect, support each other and share their experiences during this time of crisis.  To join Click here.
May 27, 2020
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#45 During These Unusually Challenging and Troubling Times, Which Are You: A Giver, Receiver or Both?

These are scary and intense times we are in and at the same time there are some wonderful things happening!In the United States we have been polarized by the differences in our thinking and beliefs and divided in many ways as citizens including isolating ourselves from each other.Right now, there are people putting those things aside and stepping up and supporting each other. #InThisTogetherIn Episode #45 of Healthcare’s MissingLogic Podcast we talk about the interdependent relationship between giving and receiving.  Without someone to receive there would be no gifts. We acknowledge and celebrate some of the ways people and organizations are giving.Maybe you’re someone who would like to give more and you aren’t sure how or you could be someone who could use some assistance but you’re not good at receiving, either way you will find some helpful insights in this episode. We hope you’ll listen!Email us at [email protected] if you have any questions.  We may use your question on a future episode. We are hosting a free webinar series, Rising Up Above the Crisis as a Resilient Healthcare Leader, to support healthcare leaders during these challenging times. The last webinar occurs May 20th, Living a Balanced Life Through the Hard Times and Beyond.   To learn more and register go to www.missinglogic.com/new-events. We’ve also opened a private Resilient and Balanced Healthcare Leader Community in Facebook to provide a safe space for healthcare leaders to connect, support each other and share their experiences during this time of crisis.  To join Click here.
May 20, 2020
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#44 What Do You Risk by Being Overly Flexible with Very Little Structure During the Pandemic?

Right now, in the middle of the COVID-19 pandemic, it can feel like you’ve lost all control over your life.  Things feel chaotic, uncertain, and many of us find ourselves facing challenges we never dreamed we’d face in this lifetime.  Our routines have been interrupted drastically at home and at work!  Where we had boundaries previously there doesn’t seem to be any and where there were no boundaries there are more!In this episode we talk about how to manage the tension between structure and flexibility, which is extremely important if you are an overwhelmed leader who feels lost in the chaos and constant change, unable to make choices and feel as though nothing’s getting done.  You want to not only survive this pandemic but thrive as a leader both at work and at home. Thriving leaders manage the tension between having structure and being flexible.  This leaves them feeling safe and with a sense of control in life.  They feel like they are accomplishing something, achieving the goals they’ve established, and getting the results they desire. Thriving leaders can also cope when they are feeling challenged by all the change or restrictions they are experiencing. You want to thrive and have those experiences, right?We talk about how you too can have all of it in this episode.  We hope you’ll listen!Email us at [email protected] if you have any questions.  We may use your question on a future episode. We are hosting a free webinar series, Rising Up Above the Crisis as a Resilient Healthcare Leader, to support healthcare leaders during these challenging times. The second webinar occurs May 13th, Becoming a Resilient Leader During Unprecedented Times.   To learn more and register go to www.missinglogic.com/new-event. We’ve also opened a private Resilient airs and Balanced Healthcare Leader Community in Facebook to provide a safe space for healthcare leaders to connect, support each other and share their experiences during this time of crisis.  To join Click here.
May 13, 2020
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#43 How Do You Manage the Increasing Tension Between Work and Home When Nothing is the Same and There is No Normal?

This is not the first time we have discussed this chronic tension or polarity.But work and home balance has a whole new meaning during this COVID19 pandemic.Society has experienced huge shifts in the workforce leaving the office/organization and working from home to “flatten the curve”.As healthcare leaders, some of you are working longer hours and shifting work/home placement with other leaders to assure continuity.The stressors at work and at home have changed dramatically and in unprecedented ways.The tension between work and home has escalated as the boundaries and rules at work and at home have shifted dramatically.  We hope you will join us as we explore the new realities through a polarity lens.
May 6, 2020
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#42 When the Changes You Are Experiencing Are Constant and Profound, What Do You Have to Do to Find Some Stability?

Right now, during the COVID-19 global pandemic, we are in the throes of constant change on the largest scale we have ever experienced as human beings on the planet.   This is probably the most intense and profound change we will experience or witness in our lifetime.  There isn’t much across the world that hasn’t changed!   Of course, at the top of the list of changes is social interaction.  But we have also experienced changes in travel, education, housing, shopping, healthcare and work environments to name a few. Where there is change there is tension.  The tension between stability and change is natural, universal and a fundamental element of life.  It is always present and in times of crisis like COVID-19, the tension can be intense. In what way are you feeling the tension? In this episode we explore the tension and interdependent relationship between stability and change at the personal or individual level and how to establish some stability during these times of unprecedented change. This is especially important if you are an overwhelmed healthcare leader who feels like there is “no gravity”, is trying to keep staff and patients safe, and at the same time is responding to daily changes in processes, infrastructures, and policies.   Managing this tension brought on by unprecedented change is a key element in not only surviving but thriving as a leader during this pandemic.Register for our FREE three-part webinar series Rising Up Above the Crisis as a Resilient Healthcare Leader beginning May 6th. To learn more and register go here.Visit the show notes here for more: https://www.missinglogic.com/podcastLiked the episode?  Please leave a review on Apple Podcasts.Join our FREE and PRIVATE Facebook Community Resilient and Balanced Healthcare Leader.  This community was created with the intention to provide a safe space for leaders to connect, share their experiences and support each other.Thanks for listening!  If you enjoyed the episode and you're the kind of leader who likes to help others, then share this with your colleagues.Also, if you have questions, we'd love to answer them!  Send an email to [email protected]
April 29, 2020
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#41 Looking Back and Into the Future

We have thoroughly enjoyed hosting Healthcare’s MissingLogic podcast and we want to thank all our listeners for tuning in!When we started the podcast, we wanted to reach as many healthcare leaders as possible and help them see that Polarity Thinking™ can be applied in almost all situations. So, it warms are heart when a listener leaves us an iTunes review like this one from RD4IPE:“What a fun and refreshing looks at the healthcare system from the inside out! These ladies bring a critical perspective to the real issues facing healthcare professionals today. Putting on your polarity lens will change the way you see things where you work, where you live and where you play.”We remain passionate about creating a movement to make Polarity Thinking™ mainstream in healthcare. We know it is needed to create sustainable change and believe it is a competency every leader should have.After much reflection and careful consideration, we’ve come to the conclusion that while polarities are everywhere in healthcare, we can serve the healthcare community best by narrowing our attention to the personal, professional and organizational polarities that impact burnout and resilience in healthcare leaders.In this episode, we introduce you to the Dynamic Balance Effect℠. This is a methodology we developed based on over 25 years of experience to help healthcare leaders trade burnout for balance and resilience in their work and personal lives and a methodology you will be hearing more about in future episodes.As many healthcare leaders across the country support or prepare their organizations to respond to the COVID-19 crisis we will be publishing some episodes focused on personal and work environment polarities being experienced during this time. As we move beyond the current crisis, we will expand our topics to include polarities and other elements essential to a healthy healing organization.Thank you for listening! 
April 22, 2020
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#40 Burnout Through the Eyes of an Occupational Therapist Featuring Erika del Pozo

While the burnout crisis is nationwide and impacts all health professions, most of the evidence reported in the literature is focused on physicians and nurses.  There is very little known or understood about the experience of other health professionals. We are so happy to have Erika del Pozo on the podcast today.  Erika is an Occupational Therapist and the Founder and CEO of Joy Energy Time, a media and events company, that offers healthcare professionals content and resources around burnout, stress management, healthcare advocacy, holistic wellness and lifestyle.  In this episode with Erika, she shares with us her personal experience with burnout.   Erika sheds some light on what burnout can look like and feel like as well as some of the internal dialogue that can occur when individuals begin to experience the symptoms of burnout. We also talk about the influence of the healthcare environment, the role of social support, and advocating for yourself.We hope you’ll join us for this informative and enlightening discussion.
April 15, 2020
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#39 How to Reduce Stress, Empower Your Team, and Cultivate a Healthy Work Environment in Times of Crisis

As leaders during this global healthcare crisis, you are experiencing challenges you never dreamed you would face as a leader.   Right now, when expectations are high, outcomes are critical, and you are being asked to take on tasks and projects you know nothing about, is the time to draw on and lead with your strengths. Leading with your strengths and taping into the strengths of others can reduce stress and enhance feelings of empowerment.   Not everyone has the same strengths and that’s a good thing!  What’s most important is that we recognize and leverage our own and the strengths of others in ways that enable us to individually and collectively achieve the results we desire. It’s also helpful to know your personality type and behavior style along with those of your colleagues and family members.  This can give you insights into why you and they act or behave the way they do and why they may be responding to the COVID-19 crisis the way they are. If we understand each other more fully we can engage with each other in more healthy and productive ways and support each other during challenging and stressful times. We hope you’ll join us and consider how leveraging your own and other’s strengths, personalities and natural behaviors can be of benefit during these challenging times.  
April 8, 2020
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#38 How an Intentional and Heart Felt Thank You Changed the Lives of More than a Million Nurses

The World Health Organization has declared 2020 the International Year of the Nurse and Midwife.We are thrilled to have Bonnie Barnes and Cynthia Sweeney from the DAISY Foundation on the podcast today.  The DAISY Foundation was established following a family tragedy to say thank you for the compassionate, sensitive, kind care nurses provide. The DAISY Foundation provides a vehicle to recognize and honor nurses for extraordinary care.The DAISY Award is a form of meaningful recognition of nursing care that focuses attention on what is good and right in healthcare and is a bright spot for nurses in a challenging and ever-changing healthcare landscape. This is an inspiring episode that shines a light on how important intention is and how significant the impact can be when we act with intention.  We hope you’ll join us. 
April 1, 2020
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#37 How to Elevate Your Thinking During Challenging Times

We are programmed at an early age to solve problems. We are taught to examine the alternatives and find the “right” answer/solution, to use our “or thinking” to choose either answer/solution A or answer/solution B. In fact, we are rewarded throughout childhood, adulthood and throughout our professional development and careers for strong problem-solving skills.   But it many instances, as noted by Albert Einstein, “You can’t solve a problem with the same level of thinking that created it".If you’ve listened to our podcast before, you’ve picked up on our core message which is not all challenges you experience are problems, some of them are polarities and to manage a polarity requires and thinking rather than or thinking. In some situations, the challenge is both a problem and a polarity as is the case with burnout.  Burnout is a problem that needs to be solved but underneath the problem is numerous system level and personal polarities.   As a healthcare leader, if you want to successfully address the challenges you face and achieve your desired outcomes, it’s essential that you develop the skill to differentiate between a problem and a polarity, so you can supplement your or thinking with and thinking.  We hope you’ll join us for this episode and learn this essential skill.Click here to join our free Resilient and Balanced Healthcare Leader Facebook Community! 
March 25, 2020
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#36 Burnout Through the Eyes of a Dietitian Nutritionist Featuring Dr. Katie Eliot

We are so happy to have our friend and colleague Dr. Katie Eliot on the podcast today.  Dr. Eliot is a dietitian nutritionist. While the burnout crisis is nationwide and impacts all health professions most of the evidence reported in the literature is focused on physicians and nurses.In this episode with Katie we discuss clinician burnout from the dietitian nutritionist perspective.  Katie sheds some light on some of the unique causes of stress and burnout for dietitian nutritionists and for students just entering the profession.We also discuss clinician burnout from an interprofessional perspective which is Katie’s “jam”. Click here to check out our NEW Resilient and Balanced Healthcare Leader Community Facebook Group!  This is a private community for healthcare leaders who want to trade burnout for resilience and balance. 
March 18, 2020
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#35 What’s the secret to becoming a thriving and resilient healthcare leader?

It’s an important time to have the conversation in the healthcare environment about the reality of the healthcare leader given the national call to address clinician burnout.Leaders are you struggling to manage your workload, prioritize all the competing demands and find time for your family?  Do you feel responsible for helping the staff but at the same time wonder how much more you can take?In this episode we talk about healthcare leaders taking care of themselves in order to support and care for their staff.If you don’t take care of yourself, you won’t be able to help your staff and if you are not already, you may burnout in the long run.  You are equally important. You matter. Sacrificing your well-being for the staff isn’t going to help them in the long run.  You will not be able to support them, if you are burnt out.Healthy, thriving organizations start with the individuals who work in them, both leaders and staff. Taking care of you first can result in you becoming resilient, having a positive sense of well-being, with more energy and enhanced productivity. Taking care of you is an opportunity to learn what it takes, to walk the talk and to role model those behaviors for your staff and your peers.  It is difficult to lead others, especially if you have not been on the journey yourself.Begin your journey by listening to this episode and carefully consider how you can take care of you first and become a thriving, resilient leader. 
March 11, 2020
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#34 Managing the Tension Between Work and Home: Why You Risk Failure Attempting a 50/50 Balance or Work-Life Integration

Is there anyone who is not trying to manage the tension between WORK and HOME? Do you feel the tension between focusing on your work and paying attention to what’s happening at home?   We spend most of our waking time at work rather than home!  This tension between the two is NOT going away! We highly value both aspects of our lives, that’s why the tension can seem so daunting or challenging  In today’s podcast we discuss the Work and Home Polarity.  This is a key polarity especially given the significant struggles with burnout that healthcare leaders and clinicians are experiencing today.  As a leader, if you want to make a difference and enjoy life this is an essential polarity to manage. Who you are is impacted by both work and home.  You don’t walk out the door and leave it all behind, you carry your experiences in both environments with you.   Do you often feel like you are being forced to make a choice?  To choose between work and home? Maybe you feel the stress of trying to get to a 50/50 balance between work and home. Or you attempt work-life integration and try to collapse them into one entity to manage it better.   Work and Home is a polarity.  It’s not an either/or choice.   A 50/50 balance and work-life integration won’t work.  To manage it well you must leverage the tension and energy between these two values.Listen as we talk about what this WORK and HOME polarity looks like and how to leverage it.
March 4, 2020
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#33 Building Resilient Healthcare Organizations from the Inside Out: The Contribution of the Individual and Organization with Heather Graham, LCSW

We are so happy to have our friend and colleague Heather Graham on the podcast today.  Heather is a licensed clinical social worker and certified employee assistance professional. In our conversation with Heather we explore the system and individual polarity in the context of clinician burnout, well-being and resilience.  There are numerous stressors impacting clinician burnout and well-being these days.  Recently there has been increases across the board in interpersonal and generalized stress.Heather shares how an Employee Assistance Program (EAP) and services can support employee well-being.  These services were developed because of the understanding that personal lives impact professional lives and professional lives impact personal lives. There are a variety of ways EAP can support both leaders and clinicians in managing the system and individual factors that impact burnout and well-being.  EAP services can provide opportunities to balance personal and professional well-being and at the same time maintain professional boundaries that support confidentiality for employees and leaders.Heather says, “it [Polarity Thinking™] creates resilience, which is the ability to embrace the reality and work around and with it”. This is important “because healthcare organizations need to be resilient from the inside out and you can’t be resilient without the employees being resilient”.It’s a two-way street.  Both the system and the individual clinician contribute. It’s not about owning the personal resilience of clinicians as a system and the clinicians can’t make the system responsible for their personal resilience either.“You need to build resilience from the leadership down, employees up, from the inside out and outside in” says Heather.Join us for this informative and thought provoking interview!  Email us at [email protected] if you have any questions, we may use your question on a future episode.If you are interested in being the first to know about our group coaching program for healthcare leaders join our early interest list by clicking here.
February 26, 2020
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#32 Making a Difference & Enjoying Life as a Healthcare Leader: What do you believe and what kind of choices are you making?

 “Tell me what you plan to do with your one wild and precious life?” – Mary OliverIf you are listening to our podcast, it’s more than likely that at some point in your career path you chose to serve in the healthcare field, and you may have also made the choice to be a leader.  If you did so, again it is more than likely that you made that choice because you wanted to contribute to something bigger than yourself.  As a leader you may have felt, or you currently feel, the tension between making a difference and enjoying life.  Sometimes you feel the tension in response to pressures/circumstances, external demands, leader/boss expectations, and sometimes it can be the fear of missing out.  This tension is often persistent and it’s real!  The struggle can feel real too!It’s real and persistent because making a difference and enjoying life is a polarity.  If we aren’t aware of this, we may choose to believe we have to make a choice between the two, in other words we think we can either make a difference or enjoy life.  But when we recognize this tension as a polarity, we know it’s a both/and situation, we can then choose to make a difference and enjoy life! Join us for this episode as we explore the Making a Difference and Enjoying Life Polarity and why it’s important to leverage this polarity and the unintended consequences if you don’t.We also have not one, but two, FREE resources for you!  Listen all the way through to find out how to gain access to them.
February 19, 2020
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#31 Do you know what’s in the landmark report on Clinician Burnout from the National Academy of Medicine? A behind the scenes interview with Charlee Alexander

We are so excited to have Charlee Alexander from the National Academy of Medicine (NAM) with us on the podcast today.Charlee gave us a behind the scenes take on the NAM Action Collaborative and the work that began in 2017 to not only address clinician burnout but to shine a light on the issue, improve our understanding of the challenges, and accelerate evidence-based solutions.The development of the Action Collaborative enabled multiple stakeholders to come together around a common purpose and develop a systems approach versus multiple isolated approaches across a variety of professions and professional organizations.  Charlee and the Action Collaborative were wise to recognize that they did not have all the information, ideas, or answers and they needed others outside of the Collaborative to contribute.  This resulted in NAM pioneering the development of Networking Organizations as unique way for leaders and organizations to contribute to the collective effort (see the show notes for the link). The NAM Consensus Report -Taking Action Against Clinician Burnout:  A Systems Approach to Professional Well-Being was released in October of 2019 and is considered as significant as previous IOM landmark reports such as To Err is Human: Building a Safer Health System and Crossing the Quality Chasm:  A New Health System for the 21st Century.Charlee states “I hope the report kind of anchors us to the systems change that we need to undertake and provides a platform for us to kind of set aside our differences from our different stakeholder groups and to see what the massive charge is a head of us and to know we can only do that if we work together”.Join us for this informative and enlightening interview.
February 12, 2020
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#30 Breaking Free from Yesterday’s Logic: The Essentials for Leadership Development, Innovation, and Future-Focused Thinking with Dr. Daniel J. Pesut

“The greatest danger in times of turbulence is not the turbulence, it’s to act with yesterday’s logic”.  Peter DruckerWhat logic are you using as a leader to address today’s challenges or to prepare for tomorrow? We are so excited to have Dr. Daniel Pesut with us on the podcast today to share his knowledge and expertise regarding healthcare and nursing leadership and the different models and ways of thinking that are essential for today’s and tomorrow’s leaders.  Dr. Pesut encourages futures work at the personal, professional, organizational, and planetary levels.  He provides resources and direction for this body of work through the Katharine J. Densford International Center for Nursing Leadership at the University of Minnesota.   Dr. Pesut notes “Things are changing so rapidly and there are so many disruptions you’ve got to be able to anticipate things.  You can anticipate hard trends.  We need to have requisite variety.  We can’t use the same things we have in the past because the dynamics, people, situations, stakes, and the metrics are different”.Are you embracing new models and innovative ways of thinking as you navigate disruption and rapid change?  During this interview we explore numerous models and ways of thinking that are essential competencies for future leaders.  This interview is jam packed with pearls of leadership wisdom and inspiration, so be sure to join us!
February 5, 2020
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#29 The Tension Between Technology and Practice: Where We Started, Where We are Now, and What’s at Risk without Both/And Choices

We are so excited to have Dr. Cathy Ivory on the podcast with us today.  She brings her expertise and knowledge in nursing practice, health informatics and research to the conversation around the technology and practice polarity in healthcare.                                  We’re talking today about the strong tension between the domains of technology and practice and how often one is disregarded or more highly regarded than the other.  “It is important to think about both [practice and technology] whenever we are making a decision about one or the other, that it is a yes/and, not an either/or” says Dr. Cathy Ivory.Dr. Ivory shares her experience and perspectives on the healthcare technology journey, specifically related to the electronic health record, and what has informed and influenced our experiences to date.We discuss change as well as change management and how we handle change as an influencing force in both practice and technology.When design principles and governance are leveraged it enables the technology to support practice.  Based on her experience Dr. Ivory says, “You can have practice and technology folks [on the governance team] but if they don’t have a little bit of understanding of the others perspective you won’t ever be able to come to a solution that is sustainable”.Dr. Ivory shares a story of an interprofessional innovative fall risk approach as an example of leveraging technology to support practice.  As an executive herself, Dr. Ivory shares how important it is for nurse executive leaders to understand baseline informatics competencies/principles and not abdicate the responsibility to be competent to make health IT related decisions.Join us for this informative and thought-provoking interview.  
January 29, 2020
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#28 How Leaders Can Leverage a Polarity Mindset to Develop Strong Teams and Cultivate Psychological Safety featuring Diane Hanson

Today we are talking about Polarity Thinking™ as an essential leadership skill.Let’s face it.  Leadership is not easy!  All leaders can use tools and skills to enhance their effectiveness, change the conversations they’re having and transform their leadership style.We are blessed to have Diane Hanson with us today.  Diane has leveraged polarities in her personal and professional life for over 20 years and has a lot of wisdom to share with us.“Once you understand and believe in the logic and predictability of Polarity Thinking™ you are able to move toward sustainable outcomes” says Diane.Diane shares many stories of how she’s leveraged polarities personally, professionally and as a community leader.  Polarity Thinking™ has shaped Diane as a leader and broadened her ability to leverage diversity and help teams get to deeper understanding and agreement much sooner.“When you lead teams, you have a greater opportunity for success when you incorporate Polarity Thinking™”  Diane HansonDiane believes a great place to start practicing your polarity thinking skills is with personal polarities or ones that are simple and meaningful to you.  Look at what’s showing up in your life through a polarity lens and then examine your perspectives, preferences and fears to gather deeper insights.   Join us as we discuss with Diane how leaders can leverage polarities to strengthen their leadership skills, enhance teamwork, and cultivate psychological safety in the workplace. 
January 21, 2020
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#27 Who Is Practice Ready? Challenging the Status Quo in Higher Education and Examining the Education and Practice Gap featuring Dr. Susan Hanrahan

We are so excited to have Dr. Susan Hanrahan on the podcast with us today.  We’re talking today about preparing the future workforce for the 21st Century. As Dr. Hanrahan pointed out, we are already in the 21st Century, so we are already behind!  That’s why these kinds of conversations are so important. Dr. Susan Hanrahan shares some new ideas about higher education and what’s missing and what’s needed to prepare the future workforce. She challenges the status quo and shares some fresh, progressive and thought-provoking ideas. There are two basic tenets that Dr. Hanrahan has believed during her years in practice and academia.  The first is reimbursement (3rd party) drives practice, which impacts workforce needs, and the second is practice should drive education Healthcare market drivers and the reaction to those drivers in practice environments are significant but we also need to think about those factors in conjunction with what’s happening in health professions education to figure out what’s still missing to get clinicians practice ready This represents the interdependent relationship between interprofessional education and interprofessional collaborative practice  Different higher order mental skills and cognitive capacities are needed to prepare the future workforce and advance the ability to be practice ready “We are operating and teaching at way too low a level for the real world” Susan Hanrahan, PhD Join us for this rich and inspiring interview exploring new types of education requirements, literacies and higher order mental skills that are needed to prepare the health professions workforce to be practice ready.
January 15, 2020
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#26 Perceptions of Leader Empathy and the Relationship to Patient and Clinician Satisfaction with Dr. Wilma Powell Stuart and Dr. Bridget Moore

Today we are talking about the role of empathy and leadership in patient satisfaction and clinician satisfaction.As clinicians we are empathetic with the patients and the families we serve.Who empathizes with clinicians?There isn’t much known about how clinicians receive or perceive empathy from others.We are excited to have our guests Dr. Wilma Powell Stuart and Dr. Bridget Moore share their passion for empathy in the workplace as well as how they have combined empathy and Polarity Thinking™.These scholars have done some interesting work around looking at staff perceptions of leader empathy in relationship to patient satisfaction and clinician satisfaction.The results of their study may cause you to pause, if you are a leader, and do some reflecting.Join us as we discuss what leaders need to consider when it comes to empathy for their employees and how leaders can benefit from and leverage Polarity Thinking™ in their roles.
January 8, 2020
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#25 A Personal and Professional Story about Clinician Burnout and Resilience featuring Dr. Miguel Paniagua

HAPPY NEW YEAR!!!   We are so excited to kick off the New Year with Dr. Miguel Paniagua sharing his personal and professional story about Burnout and Clinician Well-Being & ResilienceClinician burnout is a unique and personal journey for anyone who experiences it.Lives are at stake!  Not just clinician’s lives but patient's lives.We now know that poor provider wellness leads to medical errors.  We are fortunate to have Dr. Paniagua to share his personal experience, hitting rock bottom and how it has informed his current work.Professionally Dr. Paniagua is leading efforts at the National Board of Medical Examiners (NBME) to understand the stress of high-stake exams and the affect on student well-being, which he shares with us during the interview.Join us for this enlightening conversation with Dr. Paniagua as we talk about the realities of clinician burnout and the system and individual factors that can support clinician well-being & resilience.
January 1, 2020
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# 24 Directive and Participative Decision-Making: Using a polarity lens to discuss what’s in it for you and your team and what’s at risk

How involved are you in the decisions that impact your work environment?  If you are a leader, are you engaging the clinicians in decision-making?Decisions are made every day in healthcare by clinicians and by leaders.  Some of those decisions can have a major impact on the culture and clinical outcomes.Today we are discussing the Directive and Participative Decision-Making polarity in the context of healthcare leadership.All decisions should be made to serve the mission with an intention to have a positive impact.The reality is, it is not always easy to do!  It’s a process, a dance between the directive and participative decisions and having clear boundaries.Join us as we talk about this critical polarity and some of the realities faced when working toward this type of decision-making.
December 24, 2019
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#23 Patient and Clinician Safety in Hospitals Today: A Chief Nursing Officer’s experience and perspective featuring Liz Murphy

When it comes to patient and clinician safety, what’s keeping you up at night?Are the clinician’s in your organization at risk?  Is their safety being threatened?Patient safety has been on the minds of healthcare leaders across the United States ever since the Institute of Medicine published the landmark report, To Err is Human:  Building a Safer Health System.More recently there is increasing concern about clinician safety. Clinician harm is escalating.  Are we doing enough to keep clinician safe?  Do we have the right safeguards in place?In this episode we talk with Liz Murphy an experienced CNO from a large hospital in Western Michigan.  Liz shares her insights and experiences around clinician safety and examples of processes, and practices for keeping clinicians safe.Join us to learn more about the safety challenges and some innovative practices to maintain safety for both patients and clinicians.
December 18, 2019
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#22 How to Leverage the Individual and Team Tension that Exists in Today’s Healthcare Environments featuring Tony Suchman, MD.

No one health professional can be responsible for the delivery of quality safe care, but many have not been prepared to work in teams.This is one of the greatest challenges faced in healthcare today.There is a lot to learn about leveraging this tension between individual and team in today’s healthcare environments. Experiences vary greatly across the country from one healthcare organization or practice to another.  What are you experiencing?  In this episode, we interview Dr. Tony Suchman, an organizational change and transformation expert.  Tony shares with us his experiences and perspectives as a physician regarding the tension between individuals and teams in healthcare. He talks about the realities from a physician perspective and those things that have historically influenced the ability of physicians to work in teams.He also encourages all of us to consider the importance of systems thinking, culture, and leadership when it comes to supporting both individuals and teams.We discuss the various strategies like team training, service lines, and financial incentives being implemented, and how these initiatives are influencing the advancement of teamwork.“There is no care without individuals, but at the same time there is no individual who can give care all by him or herself”.  Dr. Tony SuchmanThis is the heart of the individual and team polarity.  Join us for this very thought provoking and enlightening conversation.
December 11, 2019
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#21 Rapid Rollout of EHRs: Insights into the nursing experience from a statewide study with Dr. Susan McBride and Dr. Mari Tietze

There is no turning back now! We are in the digital age and electronic health records (EHRs) are here to stay! What is important now is looking at the results or outcomes of the rapid implementation of the EHRs.  The lens we use to examine the outcomes can have serious implications for future strategies.   In this episode we talk with Dr. Susan McBride and Dr. Mary Tietze, two nurse informatics scholars from Texas who share our passion for health information technology and interprofessional practice. The focus of our conversation today is the landmark, statewide study they conducted assessing the experience of nurses with the electronic health record in Texas.   This is powerful work resulted from the Health Information Technology for Economic and Clinical Health (HITECH) ACT and a key question, “What is going to happen to nursing?”  What they learned has informed strategies to improve nurse satisfaction and is influencing policy recommendations nationally.  It also revealed the existence of the technology and practice platform polarity.   Join us as we learn about the results from this landmark study and discuss the significance of using a polarity lens.
December 4, 2019
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#20 Stop Stressing and Start Managing the Constant Tension Between Margin and Mission in Today’s Healthcare Climate

Are you feeling the tension between serving the mission while maintaining the margin?It is a stressful time for leaders as they worry about delivering quality, safe care, reducing clinician burden, improving patient and family experiences and at the same time dealing with changing reimbursement models and financial constraints.As a leader, do you feel like you don’t have enough fingers to plug the numerous holes in the dike?The truth is, these challenges are not isolated problems. They represent polarities, interdependent pairs or tensions that are related to one larger polarity. We posit the Margin and Mission polarity is the overarching polarity in healthcare today and many other polarities co-exist beneath this polarity.Join us as we discuss the interdependent relationship between margin and mission, the internal and external factors that are impacting both and some simultaneous action steps to gain or maintain positive outcomes.
November 27, 2019
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#19 Partnership Infrastructures: A key Strategy for Leveraging the Vertical and Horizontal Relationship Polarity with Bonnie Wesorick

Have you ever wondered how healthcare organizations became so hierarchical or why we struggle with hierarchical relationships in our healthcare environments?  In today’s episode, we discuss the vertical (hierarchy) and horizontal (partnership) relationship polarity in healthcare settings with Bonnie Wesorick.  Bonnie has over 40 years of experience in helping organizations establish partnership infrastructures that lead to the creation of healthy cultures. There is a long history in the evolution of the hierarchical cultures in healthcare and Bonnie sheds some light on this history in addition to helping us understand why it has persisted over time.  “It [the hierarchical relationships] seemed appropriate, until it didn’t” said Bonnie Wesorick.When we experience hierarchical relationships as negative or as a problem, it’s natural to want to move away from the experience and toward the opposite, more partnering relationships.  Do you know what it means or takes to have partnering relationships? Organizational leaders sometimes say relationship building is the “soft” stuff, but it is the hardest work.Ever wonder why partnering relationships are so hard to develop and maintain?  Partnering relationships don’t just happen.  The development of partnering relationships requires an intentionally designed infrastructure.We discuss with Bonnie the role intentionally designed infrastructures play in providing a place for connection, focus on the shared mission, and skill development and the impact they have on creating a healthy culture.Join us for this enlightening conversation and the lessons learned across the span of more than 40 years of creating partnership infrastructures and healthy cultures. 
November 20, 2019
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#18 Unique and Innovative Strategies for Overcoming Never-Ending and Common Healthcare Staffing Challenges with Laurie Shiparski

Ever had the feeling that everything and nothing has changed at the same time?That’s how we felt during this episode as we talked with Laurie Shiparski about staffing challenges and the recruitment and retention polarity.While challenges with staffing in healthcare haven’t changed much over the past 20 years there are unique and innovative strategies that can be used to leverage the recruitment and retention polarity that lies beneath the staffing problem.Laurie is a Principle at Edgework Institute and has done a tremendous amount of work in the healthcare field on the recruitment and retention polarity within healthcare organizations. Laurie is a master at leveraging polarities, and she takes a creative approach to helping organizations solve the staffing problem by leveraging the recruitment and retention polarity.  There are big dynamics operating under staffing problems that can be strategically addressed. Resistance is a part of the process and Laurie recommends you name it, expect it and use it to move forward.  Listen as Laurie shares her experiences and strategies for taking action to leverage the recruitment and retention polarity and how to learn from and leverage the wisdom in resistance.
November 13, 2019
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#17 What about the patient experience? Afterthoughts with Anne Chamberlin

In one of our previous episodes our guest, Ben Moulton said “Patients are the co-pilot in the airplane called better healthcare” In a person-centered approach to care hearing the person’s voice and engaging them in decision-making is critical.  How often do we hear the patient’s story? We gather patient data but are we asking patients to tell their story, to convey their experiences, and are we listening and learning from those experiences when they are told? What is it costing, if we aren’t truly listening?In today’s episode, we are fortunate to talk with Anne Chamberlin.  Ann shares her healthcare story and her experiences battling stage 4 cancer not once, but twice! She helps us to shine a light on the patient and clinician satisfaction polarity from the patient’s perspective.This is an excellent opportunity to hear from the patient what really matters and what supports and inhibits a quality patient experience.
November 6, 2019
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#16 Combating Clinician Burnout with a Wellness Culture: The Time is Now!

In today’s episode our conversation focuses on strategies related to well-being and resilience. Clinician burnout is a significant issue and it is getting a lot of attention right now.  Unfortunately, 50% of the clinicians including nursing and physicians are experiencing burnout.We are very fortunate to have Dr. Bernadette Melnyk from The Ohio State University on the show today.  Dr. Melnyk is an inspiring leader who is blazing a significant well-being and resilience trail at OSU as the very first Chief Wellness Officer in the country! As clinicians we tend to take care of everybody else and neglect our own self-care.  Sound familiar?  The challenges with burnout aren’t going away without intention and attention. The National Academy of Medicine (NAM) formerly the Institute of Medicine has created an Action Collaborative to raise visibility of  clinician burnout, suicide, stress, depression and anxiety; improve the baseline understanding and challenges of well-being and advance evidence-based multidisciplinary solutions to improve patient care by caring for the caregiver.There are system issues that need to be addressed and individual factors that require attention at the same time.  Hmmm…sounds like a polarity! Join us to hear Dr. Melnyk share her experience with creating a culture of well-being and sheds some light on how others can begin the journey.
October 30, 2019
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#15 What Nobody Tells You About Aligning Interprofessional Education and Practice

There is a call for alignment between education and the healthcare delivery systemThis alignment has been recognized as a critical component in efforts to improve health and the healthcare system.To this point most of the interprofessional work has occurred in education with the intention to drive changes in healthcare.If positive changes in healthcare are to occur, it must come from an alignment between practice and education.90-95 % of the current workforce has potentially not participated in interprofessional educationThere appears to be a gap in awareness on the practice side of what has been occurring with interprofessional education and a lack of interprofessional practice champions in healthcare organizationsThere is a truth in the interprofessional education and collaborative practice polarity that enables you to look at it differentlyThere is a lot of work to be done even though efforts have been going on for over 50 years.Listen as Michelle and Tracy talk with Dr. Tony Breitbach about what’s happening nationally and what’s needed to address the challenges discussed. 
October 23, 2019
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#14 Are You Sacrificing your SELF for OTHERS?

Is there anyone who is not trying to manage the relationship between SELF and OTHERS?In today’s podcast we discuss the SELF and OTHER Polarity.  This one show’s up in all aspects of life.  We can feel the tension between SELF and OTHER at work as clinicians and leaders.  The SELF and OTHER tension can also be felt at home as parents or in our marriages or relationships.  This is NOT going away!Do you often feel like you are being forced to make a choice?  To choose between yourself and caring or focusing on others?Maybe you feel the stress of trying to get to a 50/50 balance between both.Good news!  It’s not an either/or choice!  You can also forget trying to find a 50/50 balance!  This is a polarity and all it requires is awareness and vigilance to create a dynamic balance and leverage the tension.Listen as we talk about what this SELF and OTHERS polarity looks like and how to leverage it.Go to here to down load the SELF and OTHER Polarity Map and Reflection Worksheet.
October 16, 2019
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#13 The Role of Directive and Shared Decision-Making in Person-Centered Care

“Patients are the co-pilot in the airplane called better healthcare” Ben MoultonThis is a very interesting episode because today we’re talking with Dr. Glyn Elwyn a physician/researcher and Ben Moulton a lawyer/patient advocate about the Directive and Shared Decision-Making Polarity.This polarity can show up in different contexts, leaders and employees, parents and children, but today we are discussing this polarity within the context of decision-making between the provider and patient/family. At the heart of person-centered care is partnering with individuals and their families in planning, developing and monitoring care in a way that best meets their needs and is considerate of their preferences.   To be person-centered individuals need to not only act in a person-centered manner but also think in that way.Historically the provider was the expert and had the answers and directed the care and patients/families were followers or passive participants.Today there is a desire to have decision-making be an experience where the expertise of the provider along with the values, beliefs and needs of the patient/family are leveraged.  The challenge is providers and patients and families aren’t always equipped to engage in shared decision-making.Glyn and Ben share with us what is happening nationally in support of shared decision-making and how decision aides can prepare both providers and patients/families to participate in the shared decision-making process.
October 9, 2019
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#12 The Upside and Downside of Health Information Technology

This polarity is a “BIGGY” listeners!Today we are talking about the technology platform and practice platform polarity.We have 20 years of experience with this polarity.  We’ve used health information technology at the point of care as clinicians, lead implementations of technology and practice frameworks in hospitals, developed evidence-based content to integrate into the electronic health record and participated on one of the first design teams for the electronic health record.We recognized early on health information technology needs to be intentionally designed to support professional practice and patient-centered care.During this episode Michelle and Tracy share lessons learned over the past 20 years and discuss today’s health information technology realities.Healthcare needs a strong technology platform and a strong practice platform if we expect to provide safe, efficient, person-centered, quality care.As a generation, today’s healthcare leaders were the pioneers that took the first steps to implement health information technology in healthcare.  Now when leaders step back, it gives them an opportunity to look at what’s been learned and where we are nationally in leveraging this polarity.
October 2, 2019
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#11 Why we need an I in Team

Have you ever heard of the phrase, “There is no I in team”? Well, there is an “I in Individual”, and teams are made up of individuals. So, in reality, there is an I in Team!  Nationally leaders are looking to team-based care as one of the solutions to poor quality care.  There is an emphasis on moving away from individual autonomous care to team-based care.  What leaders don’t realize is individual and team is a polarity that needs to be leveraged. “Individual and Team” represent an interdependent pair of values that are very powerful when leveraged well.  We often don’t see individual and Team through a polarity lens, which is why it is important to shine a light on it and explore its significance during times of complex change in healthcare.During this podcast we explore this crux polarity within the context of the clinical healthcare team.  It is a significant polarity today with the national focus on improving the quality of care and moving to value-based care.  Value-based care calls for collaborative teamwork.  However, most of the current workforce is not prepared to practice as a team.Tracy and Michelle share their experience as interprofessional clinicians and colleagues.  They give insight on ways to leverage and manage the Individual and Team polarity over time to achieve sustainable outcomes.   Episode Summary Points:·        Why we need an I in Team·        There is a common goal when working as a team·        Major influencing factors have shifted the focus to team-based care ·        There is lack of progress in achieving the IOM recommendations ·        Moving from volume to value-based care increases the tension, especially when         using a problem-solving lens·        Majority of current workforce is not prepared to practice as a team·        Everyone has a preference pole·        Leveraging Individual and Team helps to achieve the Quadruple Aim·        Using a problem-solving lens is preventing progress and achievement of sustainable          results. Teaching Points:·        Individual and Team represent two different poles, both are equally important·        Be aware of your preference pole especially if you are a leader in a power position          because you can heavily influence how the individual and team polarity is            experienced.·        Listen for “from-to” statements, it may indicate a polarity exists 
September 25, 2019
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#10 Unleashing the Power of the Margin and Mission Polarity in Complex Care

In this episode we focus on an over-arching healthcare polarity.  The Margin and Mission Polarity.  Everyone in healthcare is impacted by this polarity.  Both Margin and Mission must to be present for the system to be sustainable and provide the healthcare we need.Today we're looking at this polarity within the context of complex care and social needs.During this episode we talk with Lauran Hardin. Lauran is a leader at the National Center for Complex Care and Social Needs. The center is the home for complex care and is transforming care for people with complex health and social needs.  Lauran is guiding and coaching leaders every day out in the field to manage this polarity.  Her stories and insights are enlightening and inspiring.Lauan shares with listeners why it’s important to understand the importance of the margin and mission polarity when creating programs that impact utilization and revenue.Powerful change and transformation can occur when you understand and marshal the power of both sides of the margin and mission polarity.  Lauran shares some stories that will leave you with a feeling of hope.Join us to learn from Lauran as she shares case studies and outcomes from the world of complex care and social needs.
September 18, 2019
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#9 Interprofessional Collaboration: The Upside of Hierarchy

Relationships are a critical element of interprofessional collaboration.  In today’s episode, we discuss hierarchy and partnership within the context of interprofessional collaboration in the healthcare setting.  There is a long history in the evolution of the health professions and how they work together that is rooted in social class and gender differences.There is extensive literature describing the status inequities and power imbalances between physicians, nurses and other health professionals that exist today.Historically these differences resulted in a hierarchical power structure within healthcare with the physician in the most superior position of the structure.  Interprofessional collaboration and team processes challenge this hierarchical power structure.Health professionals bump up against the tension between hierarchy and partnership every day as they try to work in collaborative ways.When we experience hierarchical relationships as negative or as a problem, it’s natural to want to move away from the experience and toward the opposite, a more partnering relationship.   There is an upside to hierarchical relationships that we are at risk of losing if we over emphasize partnerships.  We need both hierarchical and partnering relationships to establish a healthy interprofessional collaborative culture.  
September 11, 2019
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#8 Patient and Clinician Safety from a Patient’s Point of View

We were so excited to have Vicky Schmidt join us for this episode.  Vicky has experienced some of the very best of care and some of the worst care over the past 18 years.  She is a patient advocate for person-centered care and has shared her story with thousands.During this episode Vicky helps us shine a light on the patient and clinician safety polarity from a patient perspective. This is a significant polarity in healthcare and on the minds of clinicians and healthcare leaders everywhere.The greater purpose of managing the patient and clinician safety polarity is to create a culture of safety for both those that give and receive care.  Looking at safety in healthcare through the eyes of someone who has been engaged with and experienced healthcare from across the continuum was enlightening and informative.   
September 4, 2019
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#7 What you want to know about solving the staffing problem

Is there ever a time when staffing is not being addressed?Having adequate staff is a critical component of healthcare.  It is more significant than in any other industry probably.  In other industries when someone doesn’t show up for work or you have a few vacancies you may be able to shift things and it’s not that big of a deal (at least it's not life threatening) or you are able to make things work.  In healthcare, when there are staffing issues, the potential for harm to others increases and satisfaction is challenged both for patients and for clinicians.There is no one solution or silver bullet to addressing staffing problems!  There is a “short game” and a “long game”.  In the short game you are finding solutions to the problem of not having enough staff and in the long game you are managing the polarities that are beneath the staffing problem as a proactive strategy to avoid experiencing the problem. During this episode Tracy and Michelle talk about the recruitment and retention polarity that lies beneath the staffing problem.  Managing and leveraging this polarity is the “long game” approach to staffing challenges. 
August 28, 2019
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#6 The Holy Grail: Managing Taking Care of Self and Taking Care of Others

In this episode we focus on a personal level polarity that we believe is universal.  We venture to say that there isn’t anyone who isn’t or hasn’t been impacted by this polarity.  Clinicians especially, because caring for others is at the core of our roles and responsibilities.  Some individuals become clinicians because of their desire to care for others or to serve others or because they feel called to do so.  In healthcare today leaders and clinicians are facing significant challenges such as increasing suicide rates, burnout and moral distress.  In addition, some are members of the “sandwich generation”, taking care of kids and parents!   Because this is a polarity, we know it won’t go away, so learning to leverage it is the best option for all.  Taking care of self and taking care of others occurs in a lot of different contexts.  We experience it as healthcare clinicians, as parents, and as leaders.During this episode we talk with Dr. Diane Gilbert Bradley about her experiences with managing and leveraging the self and other polarity as she navigated her way through medical school, being a rehab medicine physician and as a corporate executive.
August 21, 2019
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#5 Interprofessional Education and Interprofessional Collaborative Practice: Why isn’t it sustainable?

Both of us have spent a good portion of our careers developing and helping organizations implement tools, processes and infrastructures that support interprofessional education and collaborative practice.  As you might guess this is a topic that is near and dear to our hearts. During the episode we talk about how the Institute of Medicine (IOM) reports, To Err is Human:  Building a Safer Health System (1999); Crossing the Quality Chasm: A New Health System for the 21st Century (2001) and Health Professions Education:  A Bridge to Quality (2003), served to heighten the awareness of concerns about safe, quality, cost-effective care within the United States healthcare system.  These reports also reinforced the need for interprofessional education (IPE) and interprofessional collaborative practice (ICP).  We talk about what is being learned and the current realities educators and leaders are facing.  Recent reports indicate the traditional cultures and practices in healthcare settings do not support ICP (Brandt, KItto, & Cervero, in press) and those who have experienced IPE go into practice settings that do not support what they have learned.  IPE and ICP represent an interdependent pair.  Both are necessary to prepare the future and the current workforce to work collaboratively.Achieving the national goals of safe, quality, efficient, effective care will require a healthcare workforce prepared and supported to work collaboratively.  Managing the IPE and ICP polarity is key in achieving sustainable outcomes.  Leveraging strong partnering relationships between practice and education leaders may be one way to manage the IPE/ICP polarity and support current and future workforce preparation. 
August 14, 2019
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#4 Recognizing the Significance of Caregiver Burden

We were so excited to have Dr. Erin Craft-Otterbacher join us for this episode.  Erin is a new Family Practice DNP graduate. She is a very bright, knowledgeable young lady who we know you will enjoy learning from and listening to.During this episode Erin helps us shine a light on caregiver burden and the need to manage the tension between the needs of the caregiver and the needs of the care recipient. Managing the tension between this pair of needs is an emerging and significant polarity in healthcare.  The polarity is universal.  Most of us have had caregiver experiences or even care recipient experiences. More and more middle-aged adults are becoming members of the “sandwich generation” and feeling the squeeze and burden of caring for aging parents and children at the same time.  Have you felt this tension or do you know someone who has?Join us as we talk about the negative consequences from neglecting the needs of the caregiver, the potential negative and devastating outcomes that can manifest and the call to recognize this significant and highly valuable role of caregivers.
August 7, 2019
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#1 Introduction to Healthcare’s MissingLogic Podcast

In this introductory episode, Tracy and Michelle share their 30+ years experience with healthcare transformation and how they are “mad as hell” about the wasted time, money and resources spent on addressing the same challenges over and over.  It is hard to take when you know it doesn’t have to be that way.   As healthcare clinicians, leaders and educators we are excellent problems solvers, so why do we face the same challenges over and over?  It’s because not every challenge is a problem that can be solved!  Some challenges are polarities and polarities can’t be solved, they need to be managed and leveraged.    Healthcare’s “missing logic” is recognizing that problem solving is not enough and healthcare leaders need to look at their current challenges through a new lens! When you misdiagnose a polarity as a problem you are 100% guaranteed to fail over time.  Healthcare leaders must compliment their problem solving skills with Polarity Thinking™ to recognize, leverage and manage polarities so they can achieve sustainable positive outcomes.Tracy and Michelle invite you to join them in the movement to make Polarity Thinking™ mainstream in healthcare and listen to them each week as they discuss the crux polarities in healthcare.
July 25, 2019
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#2 An interview with Polarity Thinking™ Living Legends

We are so grateful to have two “living legends” as our first guests on the podcast, Dr. Barry Johnson and Bonnie Wesorick.  They are both phenomenal leaders whose life’s work has been to bring Polarity Thinking™ to the world.  We are blessed to have them as our mentors, colleagues and friends!During the interview Barry shares how the original Polarity Map®  emerged in 1975 and how the work has expanded globally.  Barry partnered with Bonnie Wesorick in the 1990’s as she recognized the significance of managing polarities to achieve healthcare transformation. Bonnie shares her journey in supporting a consortium of over 400 healthcare organizations in applying Polarity Thinking™ and how that led to the development of the first healthcare specific Polarity Assessment™ .If you are a first time listener, we suggest you listen to Episode #1 to gain a foundational understanding of polarities before listening to other episodes.
July 25, 2019
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# 3 Patient and Clinician Satisfaction: It’s not an either or choice

Today we are exploring a major crux polarity in the healthcare system that is often looked at as two separate or independent issues.  The topic today is the patient satisfaction and clinician satisfaction polarity.  While this pair appears to be opposites, they have an interdependent relationship.  Achieving positive sustainable outcomes cannot be accomplished by focusing on one or the other  – heck no!  It’s a both/and opportunity.In this episode we will discuss the current realities surrounding this polarity.  Why an over-emphasis on patient satisfaction actually got healthcare leaders into trouble over time and how the Triple Aim may have contributed to our current realities.This episode invites you to consider your own experience as a healthcare leader and/or practicing clinician and expand your thinking to see patient and clinician satisfaction as a “good tension” that can be leveraged to create organizations that are the best for patients to receive care and for clinicians give care.  If you are a first time listener, we suggest you listen to Episode #1 to gain a foundational understanding of polarities before listening to other episodes. 
July 25, 2019
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About Healthcare’s MissingLogic Podcast

This is the only podcast that shows healthcare leaders how to apply Polarity Thinking, the MissingLogic in healthcare, to their reoccurring challenges, so they can stop wasting time, money, and resources on fixes that fail.

If you are a leader who wants to create a Healthy Healing Organization where staff and leaders thrive and perform at the highest level, where values are aligned, outcomes are sustainable, and the highest quality of care is delivered, then this podcast is for you.

Each week listeners learn how to leverage a polarity mindset and lens to explore every-day challenges from the leaders who are striving to manage them.

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