Coffee Break
Breaking the Cycle of Bullying in Healthcare One Cup at a Time.
All Episodes
EP 63: Transforming Silence into Solutions: Tackling Workplace Bullying and Incivility
How do you transform a culture of silence and uncertainty into one of respect, collaboration, and accountability in healthcare?
In this episode, Dr. Laura Canfield discusses Cottage Health's journey to create a healthier work environment by addressing post-pandemic challenges such as incivility and bullying through an interprofessional, evidence-based approach. The initiative, supported by strong leadership and shared governance, utilized a champion-based model and measured success through surveys and feedback, emphasizing the importance of open-mindedness, teamwork, and clear workplace behaviors for a sustainable culture of respect and collaboration.
Tune in to explore how Cottage Health tackled workplace challenges head-on, creating a healthier, more collaborative environment for their teams!
Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/
December 11, 2024
EP 62: Fostering Accountability and Inclusion in Nursing Leadership
By leading with kindness and empowering staff, CNOs can transform workplace dynamics and promote a culture of respect and support.
In this episode, Dr. Maureen Chadwick emphasizes the importance of Chief Nursing Officers in creating respectful workplaces by confronting incivility and bullying. She advocates for practical strategies like the "We Got Your Back" campaign, empowering leaders to intervene, promoting accountability through action plans, and fostering psychological safety while addressing difficult conversations.
Tune in for powerful strategies to disrupt incivility, foster a culture of respect, and empower leaders to create healthier, more inclusive workplaces!
Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/
December 4, 2024
EP 61: Empowering Nurses in Healthcare’s Hierarchy
In a healthcare system where hierarchy often fuels workplace hostility, one movement is challenging the status quo to prioritize nurses' well-being, safety, and empowerment.
In this episode, Dr. Katie Boston-Leary discusses the oppressive hierarchy in healthcare, advocating for a supportive approach to nurse retention and well-being through the ANA's "Healthy Nurse, Healthy Nation" program. The program includes initiatives like a well-being credential for healthcare institutions and efforts to combat workplace violence, emphasizing the need for leaders to address disruptive behavior and create a supportive environment by reducing unnecessary tasks for nurses and ensuring accountability.
Tune in for a powerful conversation on how to reshape healthcare to support, empower, and protect nurses in every aspect of their work!
Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/
November 27, 2024
EP 60: Building a Culture of Change: Practical Strategies for Leaders
Implementing change in the workplace can be challenging, especially when faced with resistance from team members.
In this episode, Dominic Petrovia discusses the challenges of implementing change in healthcare, especially when introducing new technology and workflows. He highlights the importance of engaging those who resist change by understanding their motivations and involving them in the process, advocating for a gradual introduction of changes, transparent communication, and anonymous feedback to drive successful organizational change.
Tune in for effective strategies for overcoming resistance to change in healthcare, helping you empower your team and drive successful transformations!
Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/
November 20, 2024
EP 59: The Power of Documentation: Building Accountability and Leadership
In clinical practice, if it’s not documented, it might as well have never happened, a reality that can make or break effective leadership and accountability.
In this episode, Dr. Renee Thompson emphasizes the importance of proper documentation in clinical practice to prove actions taken, especially when dealing with patterns of disruptive behavior. She recommends establishing a habit of documenting conversations with employees regarding behavior or performance immediately after incidents occur, utilizing methods such as electronic records or organizational forms.
Tune in to uncover the secrets to impactful documentation, a tool that not only protects your practice but also strengthens your leadership and supports a positive workplace culture!
https://healthyworkforceinstitute.com/podcast-episodes
November 13, 2024
EP 58: Transforming Healthcare Culture Through Relational Rounding
In a demanding healthcare environment, where challenges are constant, recognizing and celebrating the positive contributions of staff can transform both morale and culture.
In this episode, Dr. Cindy discusses the importance of meaningful recognition in healthcare. She emphasizes the value of personalized feedback that acknowledges how someone’s actions positively impact others, and encourages leaders to practice relational rounding to foster a positive workplace culture, especially in the wake of challenges from COVID-19.
Tune in to learn practical strategies for leaders to uplift and inspire their teams amidst daily challenges!
Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/
November 6, 2024
EP 57: Collaborative Leadership in Healthcare: Putting People First
A thriving healthcare system begins with leaders who prioritize their people, ensuring that a supportive culture drives exceptional patient care and outcomes.
In this episode, Dr. Stacy Alves discusses her leadership philosophy, which prioritizes staff well-being and leads to excellent patient care. She highlights the importance of fostering collaboration, recognizing positive behaviors, empowering teams, managing change through engagement, and modeling healthy work habits as key to building a supportive, effective workplace.
Tune in for an insightful conversation on how empowering employees and fostering a healthy work culture can transform patient care and drive lasting success in healthcare!
Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/
October 30, 2024
EP 56: Fostering Nurse Retention: Civility, Mentorship, and Well-Being Initiatives
Innovative leadership and mentorship programs are improving nursing work environments and helping to retain staff, amidst a national nursing shortage.
In this episode, Dr. Mary Jo Loughlin discusses the NWESC Council, designed to improve nurse staffing and work environments as an alternative to mandated staffing ratios, and initiatives like the "Dr. Noble" code to foster civility among staff. She also highlights the importance of mentoring, the need for leadership to adapt to younger nurses' expectations, and ongoing efforts such as a napping policy to combat nurse fatigue.
Tune in to learn how innovative approaches to nursing leadership and mentorship are improving work environments and addressing challenges in healthcare!
Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/
October 23, 2024
EP 55: Confronting the Unseen: Managing Employee Behavior You Haven’t Witnessed
How do you confront an employee about toxic behavior when you've never seen it firsthand but keep hearing about it from others?
In this episode, Dr. Renee Thompson explains how leaders can address unprofessional behavior reported by others, even without witnessing it firsthand, by trusting credible reports and confronting the employee directly. She also highlights potential challenges, like defensiveness or distractions, and emphasizes the importance of staying focused, notifying HR beforehand, and addressing disruptive behaviors promptly to maintain a respectful workplace.
Tune in and discover practical strategies for addressing hidden workplace issues and managing difficult conversations with employees!
Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/
October 16, 2024
EP 54: From Accountability to Ownership: Creating a Values-Driven Culture
Imagine transforming workplace negativity into a culture where every complaint becomes a catalyst for positive change and ownership replaces accountability.
In this episode, Joe Tye explores the importance of fostering a culture of ownership over accountability by introducing the Pickle Pledge, a commitment to turn complaints into positive actions that reduce negativity and promote proactive behavior. He explains that true transformation comes from creating personal and cultural ownership, supported by a values-based culture where values are deeply ingrained, and recommends organizations use rituals, storytelling, and visible leadership to embed these values into daily practice.
Tune in as we explore how to shift from accountability to ownership and discover the power of turning complaints into opportunities for growth with the inspiring insights of Joe Tye!
Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/
October 9, 2024
EP 53: The Power Of Trust: How Leadership Drives Employee Retention
Leaders must prioritize making time for meaningful conversations by rethinking meeting structures and schedules.
In this episode, Dr. Katherine Meese discusses how trust in senior leadership significantly impacts employee turnover and tension more than trust in direct supervisors or compensation. She highlights the importance of senior leaders being visible, accessible, and engaged with frontline workers, emphasizing that practices like rounding, transparency, and meaningful recognition help strengthen relationships, reduce burnout, and reshape work dynamics, especially in addressing generational challenges and younger employees' desire for transparency and participation in decision-making.
Rounding, transparency, and trust-building can reshape workplace dynamics. Tune in and learn how fostering trust at the senior leadership level can transform your organization!
Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/
October 2, 2024
EP 52: Why Only 23% of Employees Trust Their Leaders, and How to Fix It
Trust is foundational for creating a psychologically safe workplace, which is crucial for team cohesion and reducing burnout in healthcare.
In this episode, Dr. Renee Thompson discusses how only 23% of employees trust their leaders, highlighting the importance of empathy, logic, and authenticity in leadership. She emphasizes consistency in leadership actions, the need for competence, and strategies like relational rounding to build stronger, more authentic relationships while addressing personal "trust wobbles."
Tune in and learn how to cultivate trust, build stronger teams, and create a more supportive and productive work culture in healthcare!
Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/
September 25, 2024
EP 51: Navigating The Challenges Of A Multigenerational Workforce
Setting clear boundaries between work and personal life is crucial, especially when managing the expectations of different generations.
In this episode, Karen McCullough discusses the challenges healthcare leaders face in managing a multigenerational team and emphasizes the importance of understanding generational diversity, including the unique characteristics and work ethics of each generation. She also highlights the need for leaders to build strong relationships, foster open communication, and adapt to the evolving needs of younger generations, offering insights on setting boundaries, retraining leadership mindsets, and bringing humanity back into the workplace.
Tune in and learn how to leverage generational strengths to create a more inclusive and productive work environment!
Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/
September 18, 2024
EP 50: The Impact of Self-Reflection and Team Commitment in Healthcare Leadership
Effective cultural change in healthcare needs everyone’s commitment and willingness to address tough truths about leadership and the organization.
In this episode, Dr. Carl Kirton reflects on his leadership journey, emphasizing the critical role of self-reflection and emotional intelligence in managing organizational culture. He shares how his early work in HIV and AIDS care shaped his career, leading to significant contributions, and stresses the need for small actions, collective commitment, and ongoing executive support to drive lasting cultural change.
Tune in to learn how deep self-reflection and small, impactful actions can drive meaningful cultural change in healthcare organizations!
Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/
September 11, 2024
EP 49: Rethinking Nurse Workflows: A Path To Healthier Teams
Rethinking and re-engineering nursing roles are crucial to addressing the ongoing shortage of nurses in healthcare.
In this episode, Sylvain Trepanier explores how embracing vulnerability, love, and leadership can create a healthier work environment and highlights the need to challenge existing policies and focus on cultural change to improve patient care and reduce turnover.
Tune in and learn how rethinking nursing roles can lead to a more efficient, inclusive, and effective healthcare system!
Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/
September 4, 2024
EP 48: Building Strong Teams Through Lateral Agility In Leadership
Small, consistent actions can lead to significant improvements in creating a positive work culture and environment.
In this episode, Tina Livaudais highlights the importance of lateral agility in leadership and understanding teams' experiences to create a cohesive and supportive work environment. She discusses strategies to improve employee engagement, such as hosting roundtables, fostering open communication, and encouraging personal and professional development, while also exploring the value of structured communication tools, the role of vulnerability in leadership, and the importance of addressing disruptive behaviors to cultivate a healthy workplace culture.
Tune in and learn how thoughtful leadership strategies can build strong, connected teams and improve patient care!
Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/
August 28, 2024
EP 47: Creating a Positive Work Environment
Thoughtful leadership and compassion can significantly impact a healthcare organization’s culture and success.
In this episode, Dr. Megan Gillespie, CEO of Sutter Health, emphasizes the importance of creating a supportive infrastructure that empowers leaders and fosters a positive work environment. She discusses her passion for leadership growth and development, highlighting the need to address issues collaboratively, avoid incivility, use data to drive outcomes and focus on effective communication and metric tracking.
Tune in and learn how to foster a collaborative, innovative, and effective work culture in healthcare!
Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/
August 21, 2024
EP 46: Confronting Disruptive Behaviors in Healthcare
Evaluating personal values and behaviors is essential for leaders to foster a healthy work culture.
In this episode, Dr. Crystal Lawson explores the issue of bullying in healthcare and its impact on staff and patients, and shares her journey from nurse manager to founder. She emphasizes the need for leadership development, a respectful work culture, and a supportive community, addressing challenges like difficult conversations, the pandemic’s impact, and the fear of others' opinions.
Tune in and learn how to transform your healthcare workplace into a more respectful and productive environment!
Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/
August 14, 2024
EP 45: Creating Positive Workplaces
Focusing on small wins, alongside open and honest communication, creates a foundation of reliability and respect within a team.
In this episode, Dr. Simone Nicholson shares how to create a thriving, positive workplace culture marked by increased trust and staff retention. She explains how she adopted creative techniques like suggestion boxes, Friday Facts emails, daily trivia games, and laminating posters to engage and motivate her team. Dr. Nicholson shares her philosophy on building trust through consistency and small wins, such as fixing broken coffee pots and providing timely updates on staff concerns.
Listen in as we explore Simone’s strategies for leadership and successful team engagement.
Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/
August 7, 2024
EP 44: Fostering a Healthy Work Culture with Radical Candor and Effective Feedback
Radical Candor involves caring enough to tell the truth, even when it's uncomfortable and leads to a healthier work environment.
In this episode, Renee Thompson emphasizes the importance of giving and receiving feedback to foster a healthier work culture, highlighting that avoiding feedback due to fear can lead to emotional reactions like defensiveness and anger. She highlights trust and credibility in delivering constructive feedback and advocates for a culture of continuous, peer-to-peer feedback and radical candor, urging leaders to set intentions, address unmet expectations, and create supportive environments with the tools and knowledge necessary for effective feedback.
Tune in and learn how focusing on open communication and addressing the root causes of bullying can result in cultivating a respectful and productive workplace!
Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/
July 31, 2024
EP 43: Intentional Actions for Work-Life Harmony
Harmonizing different life aspects sets realistic expectations and fosters leader well-being.
In this episode, Daniel Hudson discusses intentional living, self-care, and leadership with Renee, exploring the shift from work-life balance to harmony in personal and professional spheres. He also shares his unique approach to categorizing life into "buckets" such as self, family/friends, community, and service/profession, and reflects on how his ideas have evolved, emphasizing the importance of realistic expectations, face-to-face interactions, and the joy of giving back.
Join this episode for an engaging and thought-provoking discussion that promises to leave you with valuable takeaways for enhancing both your personal and professional life.
Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/
July 24, 2024
EP 42: Cultivating a Positive Work Culture
Addressing nurse managers' administrative burdens and ensuring their presence on units can significantly improve staff morale and patient care.
In this episode, Dr. Helene Burns discusses the importance of involving all levels of staff in problem-solving, building strong interprofessional relationships, and cultivating a positive work environment. She shares innovative approaches to addressing staffing issues, alleviating nurse managers' workloads, and the ongoing challenges and progress in fostering healthy work environments in New Jersey hospitals.
Listen in for inspiring stories, practical advice for new nurse managers, and the significance of mutual respect and collaboration among healthcare professionals.
Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/
July 17, 2024
EP 41: The Healing Impact of Meaningful Recognition
The DAISY Award honors nurses for their outstanding contributions to patient care and fosters a sense of connection and psychological healing for patients and families.
In this episode, Bonnie Barnes, co-founder of The DAISY Foundation, discusses the importance of tackling workplace bullying and incivility and shares the foundation's origins and mission to honor nurses. She also highlights the DAISY Award’s partnership with over 6,700 healthcare facilities and nursing schools in 41 countries, emphasizing its phenomenal impact on nurses and patients by fostering psychological healing and a sense of connection.
Tune in and learn how meaningful recognition can transform healthcare environments and improve patient care!
Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/
July 10, 2024
EP 40: How to Improve Nurse Well-Being and Retention
Leaders should focus on creating a culture of recognition and gratitude to support their nursing teams.
In this episode, Dr. Deborah Zimmermann, CEO of the Daisy Foundation and President of the American Organization of Nurse Leaders, discusses challenges and solutions in the nursing profession. She emphasizes the need for a healthy work environment and notes improvements in nurse retention and diversity. She also advocates for proactive measures against workplace violence and stresses the importance of meaningful recognition and positive feedback for nurse satisfaction and resilience.
Tune in and learn how to create a safer, more supportive environment for nurses and healthcare professionals to improve patient care and our nurses well-being!
Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/
July 3, 2024
EP 39: Navigating Leadership Challenges: Building Resilient Healthcare Teams
Equipping leaders with the right tools is crucial, including creating cohorts for sharing challenges, being vulnerable, and giving and receiving honest feedback.
In this episode, Dr. Nicole Kolacz shares the mission to eradicate harmful behaviors in healthcare settings, discussing strategies and insights that have driven progress. She explains Aultman Hospital's online program to help leaders tackle bullying and instability, the need for safe spaces for honest dialogue, and the importance of continuous learning, while reflecting on pandemic challenges and the need for collaboration.
Prepare to be inspired by Dr. Kolacz's wisdom on adaptability, authenticity, and the power of surrounding oneself with positive influences.
Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/
June 26, 2024
EP 38: Exploring Human-Centered Leadership in Healthcare
Human-centered leadership involves fostering a culture of trust and excellence.
In this episode, Dr. Kay Kennedy, CEO of uLeadership, explains how prioritizing self-care and relationships can create sustainable leadership practices. She discusses the concept of human-centered leadership in healthcare and highlights the shift from servant to relational leadership, especially during the pandemic when leaders struggled with burnout.
Tune in and learn how to cultivate human-centered leadership to transform healthcare organizations!
Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/
June 19, 2024
EP 37: How Preceptors Can Prevent New Nurses from Quitting
Forty percent of new nurses quit within their first year due to bullying and incivility.
In this episode, Dr. Renee Thompson addresses the critical issue of bullying and incivility in healthcare, focusing on how these problems contribute to the high turnover rate among newly graduated nurses. She highlights the crucial role of preceptors in protecting and supporting new nurses and shares her experience in creating a preceptor development program to equip preceptors with the necessary skills and ongoing learning opportunities.
Tune in and learn how to cultivate a healthy work culture by addressing bullying and incivility effectively!
Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/
June 12, 2024
EP 36: How to Address and Mitigate Toxic Behaviors in Healthcare Teams
Toxic behaviors in healthcare significantly affect team dynamics and patient care.
In this episode, Dr. Mitch Kusy, an organizational psychologist and professor at Antioch University, explores the damaging effects of toxic behaviors and leadership in healthcare, emphasizing the need for proactive management and culture change. He highlights the financial cost of such individuals and the high turnover they cause and proposes a four-phased feedback model for leaders to address these issues effectively, stressing the importance of respectful engagement and sincere apologies.
Tune in and gain practical advice to foster a healthier work environment in healthcare.
Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/
June 5, 2024
Building Strong Nurse Leaders: Strategies for Support and Development
Frontline managers are the backbone of healthcare, yet they often lack the tools and support needed to thrive.
In this episode, Dr. Cole Edmonson talks about the importance of empowering frontline managers through community building, ethical training, and clear communication to enhance their engagement, job satisfaction, and leadership effectiveness in healthcare. He stresses the importance of integrating new initiatives through a community of practice and addressing moral distress to enhance moral courage among nurse leaders, emphasizing the need to prioritize ethical considerations and provide support systems.
Tune in and discover how innovative orientation and administrative support can boost nurse manager engagement and job satisfaction!
Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/
May 29, 2024
EP 34: Strategies for Resolving Workplace Conflicts
Leaders should encourage detailed accounts to unearth the essence of any issue between coworkers in order to facilitate effective solutions by pinpointing the root cause.
Today, Dr. Renee Thompson equips listeners with tools to assess truth, maintain professionalism, and uphold a respectful work culture in healthcare settings. From identifying biases to handling mediation and setting future expectations, she shares insights to help resolve conflicts more effectively and plenty of insights for leaders to foster a respectful work culture within their teams.
Join this episode and explore how to avoid pointing fingers toward just finding who is right.
Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/
May 22, 2024
EP 33: Innovating Health Systems and Combating Toxic Leadership
Innovation thrives not only in generating new ideas but also in effectively integrating them.
In this episode, Dr. Dan Weberg explores how toxic leaders can not only demotivate their teams but also drastically hinder necessary advancements in healthcare systems. He emphasizes the importance of aligning personal well-being with professional environments and details his approach toward transforming hierarchical organizations into landscapes where every interaction can be an opportunity for innovation.
Prepare to be enlightened on how small-scale interactions can lead to large-scale improvements, all while keeping our healthcare workers' health and morale at the forefront.
Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/
May 15, 2024
EP 32: Leading Through Crisis: Essential Competencies for Nurse Leaders
Adaptability and flexibility are crucial competencies for nurse leaders, especially during and after crises.
In this episode, Dr. Michelle Conley, Senior Vice President and Chief Nursing Officer for Jefferson Health-North Region, discusses critical competencies for nurse leaders, especially during and after crises like the global pandemic, highlighting adaptability, self-awareness, and vulnerability in leadership. She emphasizes creating a supportive environment where team members feel valued and offers strategies for managing stress and workload, including task prioritization and seeking peer support.
Tune in and learn how to foster a supportive environment, prioritize tasks, and leverage individual strengths for successful leadership in healthcare.
Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/
May 8, 2024
EP 31: Transforming Healthcare Through Emotional Onboarding
Fostering meaningful coworker relationships from day one cultivates a nourished and peaceful organizational culture, thus promoting a positive work environment.
In this episode, Quint Studer explores the critical practice of emotional onboarding, a method he equates to the welcoming and communal support found in recovery meetings for alcoholics and drug addicts. This approach not only helps new healthcare employees, like nurses, feel connected and supported but also addresses the high turnover rates that plague the industry.
So, grab your coffee, and let's break into this transformative discussion that could redefine emotional well-being and retention in healthcare.
Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/
May 1, 2024
Ep 30: Self-Awareness in Leadership
Authentic recognition of diverse traits fosters a team culture where everyone feels valued and understood.
In this episode, Dr. Renee Thompson explores the various strategies for skill development among healthcare teams, which include fostering assertive communication, eliminating workplace gossip, and the art of giving and receiving feedback effectively. She highlights the concept of adding a "healthy workforce" as a standing agenda item to instigate continuous cultural growth and learning.
Stay tuned as we uncover the keys to unlocking a better work environment where everyone can thrive.
Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/
April 24, 2024
EP 29: Building a Safer Workplace: Collaboration and Prevention Strategies
Empowering healthcare workers to set boundaries with patients is essential to preventing workplace violence.
In this episode, Tracy Gosselin, Senior Vice President and Chief Nurse Executive at Memorial Sloan Kettering Cancer Center, discusses workplace violence in healthcare. Tracy delves into strategies for cultivating a healthy workforce, emphasizing the need to identify key stakeholders, understand data, and create a supportive environment for staff. She emphasizes the significance of acknowledging workplace violence and empowering healthcare workers to set boundaries with patients while providing compassionate care.
Tune in and learn how to cultivate a respectful and safe work culture in healthcare with practical methods that actually work!
Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/
April 17, 2024
EP 28: Strengthening Workplace Relationships Through HR Collaboration
If you want to cultivate and sustain a healthy work culture, you have to involve your HR partners.
In this episode, Dr. Renee Thompson emphasizes the importance of fostering a healthy and respectful work culture by addressing disruptive behaviors and strengthening the relationship with human resources (HR). She advocates for unity between leaders and HR in handling problematic employees, suggesting rapport-building coffee chats, early intervention for disruptive behaviors, clear communication, decisive action, and implementing strategies to stop bullying in healthcare organizations.
Tune in and learn how to cultivate a healthier and more respectful work environment by tackling an age-old problem in healthcare: bullying and incivility!
Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/
April 10, 2024
EP 27: Compassion in Action: Creating a Caring Work Environment
It's vital to understand rather than dictate emotions, fostering unity amidst adversity.
In this episode, Doug Dascenzo, Regional Chief Nursing Officer of Trinity Health, delves into the crucial aspects of fostering a compassionate and collaborative work culture within healthcare organizations. He addresses the compassion crisis exacerbated by burnout and the pandemic, emphasizing the importance of supporting emotions, fostering open communication and empathy, and recognizing diverse personalities within teams.
Tune in and learn how to contribute to building a more compassionate and secure healthcare system for all!
Click this link to the show notes, transcript, and resources: https://healthyworkforceinstitute.com/podcast-episodes/
April 3, 2024
EP 26: Guide to Nurse-Physician Partnerships for Change
The impact of solid nurse-physician relationships on leadership success and cultural evolution in hospitals is pivotal.
In this episode, Dina Dent uncovers the strategies she employed to build robust relationships, including her innovative "donuts with Dina" sessions, mission rounds, and town halls that engage and recognize staff, even as they answer a staggering thousand questions monthly.
Tune in as this episode offers a glimpse into the importance of diversity in thought and the evolving face of healthcare operations.
Click this link to the show notes, transcript, and resources: healthyworkforceinstitute.com/podcast-episodes
March 27, 2024
EP 25: Effective Strategies To Empower Healthcare Leaders
At its core, effective leadership revolves around nurturing and bolstering the growth of individuals within the team.
In this episode, Mandy Tilton, Chief Nursing Officer at BAYADA Home Health, discusses the importance of leadership development in addressing workplace issues like bullying and incivility. She highlights the role of the Clinical Advisory Board in fostering interprofessional collaboration and solving challenges in home healthcare and introduces innovative approaches like the Safety Squad and book clubs for leadership development, stressing the importance of continuous learning for healthcare professionals.
Tune in and learn how small, inexpensive actions can lead to significant improvements in leadership and overall organizational performance!
Click this link to the show notes, transcript, and resources: http://healthyworkforceinstitute.com/podcast-episodes/
March 20, 2024
EP 24: Nurturing New Nurses: Essential Strategies for Creating a Respectful Work Culture in Healthcare
Creating an environment where continuous feedback thrives, and interprofessional bonds flourish is paramount for nurturing the success and well-being of new nurses.
In this episode, host Dr. Renee Thompson dives into the critical topic of protecting newly graduated nurses in the workplace. She showcases evidence-based strategies for protecting and nurturing new nurse talents, emphasizing the importance of addressing disruptive behaviors and fostering a culture of relentless feedback.
Tune in to discover the pivotal importance of prioritizing the well-being of newly graduated nurses and learn how to cultivate a thriving work culture that nurtures their success!
Click this link to the show notes, transcript, and resources: healthyworkforceinstitute.com/podcast
March 13, 2024
EP 23: Evidence-Based Solutions for Improved Relationships
Curiosity and input-seeking, not blame, lead to successful collaboration and workplace improvements.
In this episode, Phyllis Stark, Chief Nurse Executive and Chief Operating Officer for Kaiser Fresno Medical Center, shares insights on transforming healthcare culture by addressing disruptive behaviors. She explains how establishing common ground and leveraging evidence-based approaches improves patient-centered care and creates successful collaborations. Phyllis stresses the significance of equipping frontline leaders with the skills to manage disruptive behaviors and the need for a deliberate, stepwise change in organizational culture.
Tune in and learn how cultivating a healthier work culture in healthcare is essential for better patient care, and learn the exact strategies to do it!
Click this link to the show notes, transcript, and resources: healthyworkforceinstitute.com/podcast
March 6, 2024
EP 22: The Power of Presence
Leaders who prioritize presence and approachability can significantly enhance trust and loyalty within their teams, leading to a transformative impact.
Lauren Smith, CNO at Saint Alphonsus Health System, shares her journey of fostering respect and safety amongst her colleagues. She shares how she created the "CNO office hours" to bridge the gap between leadership and staff, ensuring that communication is not just top-down but a shared experience.
So pour yourself a cup of your favorite brew and listen in as we uncover the secrets to a healthier, where the cycle of bullying and incivility is replaced with trust and collaboration.
Click this link to the show notes, transcript, and resources: healthyworkforceinstitute.com/podcast
February 28, 2024
EP 21: Creating a Positive Shift: Insights into Healthier Work Environments
Empowering healthcare leaders with essential skills and tools is crucial for addressing disruptive behavior and fostering a positive work culture.
In this episode, Amy Visser-Lynch shares her proactive strategy for addressing disruptive behavior and cultivating a healthier work culture in healthcare. She underscores the importance of empowering leaders with essential skills, fostering external partnerships, implementing leadership retreats, and transitioning from manager-led to team-led accountability.
Tune in to learn more about the impact of disruptive behavior on staff morale and patient care!
Click this link to the show notes, transcript, and resources: healthyworkforceinstitute.com/podcast
February 21, 2024
EP 20: Insights on Emotional Intelligence and Abrasive Leadership
Transformative coaching for abrasive leaders creates a positive ripple effect, fostering individual and organizational growth.
In this episode, Bonnie Artman Fox talks about her Leadership Turnaround Coaching program, where she aims to replace abrasive behaviors in leaders with emotional intelligence skills. She shares success stories, underscores the importance of self-awareness in leaders, and explains the coaching program's process, emphasizing the crucial role of managers in addressing abrasive behavior.
Tune into this episode and learn about some strategies to handle abrasive leaders, the role of managers in initiating change, and the potential positive impact on work environments!
Click this link to the show notes, transcript, and resources: healthyworkforceinstitute.com/podcast
February 14, 2024
EP 19: The Key to Comprehensive Workplace Violence Prevention
Workplace violence isn't just physical. It includes bullying and incivility and also impacts the safety, environment, and health of everyone involved.
In this episode, Mary Beth Kingston shares her experiences managing an emergency department in a large urban hospital, emphasizing the escalating problem of violence in healthcare. She underscores the significant impact of physical violence, bullying, and incivility on healthcare professionals and patients, advocating for comprehensive safety programs, leadership engagement, and collaboration, and urging leaders to prioritize workplace violence prevention and involve employees in creating a healthier work environment.
Tune in and learn how addressing workplace violence is crucial for a safer and more inclusive workplace culture!
Click this link to the show notes, transcript, and resources: healthyworkforceinstitute.com/podcast
February 7, 2024
EP 18: Culture Cure: A Prescription for Healthcare Unity
Hospitalists lead patient care, foster communication, and drive a safety-focused culture in healthcare.
In this episode, Dr. Rishi Garg shares insights into his role, the challenges faced in hospitalist medicine, and strategies for improving communication and culture within the healthcare setting. He outlines strategies for cultural improvement, emphasizing relationship-building, open communication, and addressing behavioral expectations for enhanced teamwork and collaboration.
Tune in to learn about the complexities of healthcare dynamics and the ongoing efforts to improve the working relationships among healthcare professionals!
Click this link to the show notes, transcript, and resources: healthyworkforceinstitute.com/podcast
January 31, 2024
EP 17: Beyond Burnout: Transforming Healthcare Culture
Customized well-being support programs are crucial in healthcare, recognizing the diverse roles and challenges within and emphasizing the absence of a one-size-fits-all solution.
In this episode, Jennifer Bickel, the Chief Wellness Officer at Moffitt Cancer Center, dives deep into the intricate world of wellness and explores the silent crisis of burnout among healthcare professionals. Jennifer shares her experiences and the challenges that come with balancing work, family life, and self-care, shedding light on the guilt many professionals feel when prioritizing their own well-being.
So, get ready to reflect, learn, and perhaps even change how you approach wellness in your life and work.
Click this link to the show notes, transcript, and resources: healthyworkforceinstitute.com/podcast
January 24, 2024
EP 16: Courage, Leadership, and Learning: All You Need For A Healthy Workforce Environment
Negative workplace attitudes can negatively impact patients; positive ones lead to positive outcomes.
In this episode, Renee Thompson introduces Debbie Pierson, Nurse Manager at Kaiser Permanente, sharing her remarkable journey in transforming her unit's culture with the help of the Healthy Workforce Institute. She emphasizes the transformative impact of a healthy work environment on her personal life and discusses key strategies, including breaking the fear barrier, confronting disruptive behavior, and maintaining consistency during the COVID-19 pandemic.
Tune in and learn how fostering a healthy workforce culture can lead to success in any situation!
Click this link to the show notes, transcript, and resources: healthyworkforceinstitute.com/podcast
Learn more about your ad choices. Visit megaphone.fm/adchoices
January 17, 2024
EP 15: Strategies for Retention and Respect in Healthcare
It's not just about the policies; it's about the people.
In this episode, Stacey Schaab, Senior Director of Nursing at Inova Mount Vernon Hospital, delves deep into transforming the healthcare environment into one where respect and civility reign supreme. She dives into the importance of leadership, setting clear expectations, and recognizing the potent role of an empowered workforce in breaking the cycle of incivility in healthcare.
If you’re looking to elevate your work environment or navigate the challenging terrain of healthcare leadership, this episode is a treasure trove of wisdom.
Click this link to the show notes, transcript, and resources: healthyworkforceinstitute.com/podcast
Learn more about your ad choices. Visit megaphone.fm/adchoices
January 10, 2024
EP 14: Creating Connections: Nurse Leadership and Workplace Culture
Empowering employees is more than a buzzword, it's a foundation stone for a thriving organization.
In this episode, Emily Chase explores the critical importance of empowering employees through shared governance and the profound impact authentic leadership can have on creating a positive work environment. She discusses how she transforms organizational culture, enhancing productivity, patient outcomes, and thriving cultures across diverse care centers, while supporting leaders with tools and practices.
Join us and unpack what it truly means to foster a professional and respectful work culture that resonates with the mission, vision, and values of an organization.
Click this link to the show notes, transcript, and resources: healthyworkforceinstitute.com/podcast
Learn more about your ad choices. Visit megaphone.fm/adchoices
January 3, 2024
EP 13: Trust, Time, and Transformation: An Approach to Nursing Leadership
Vulnerability is a strength in nursing, which is why uncomfortable conversations pave the way for powerful change.
In this episode, Lori Armstrong talks about her leadership journey and the impact of a senior nurse's humility on her philosophy. She highlights the avoidance of uncomfortable conversations, the importance of trust, and introduces her initiatives, the IMPACT Group Coaching Program and the On-demand Nurse Leader Academy, offering accredited online courses for leadership development.
Tune in for a thought-provoking exploration of trust, visibility, and growth in leadership, challenging conventional norms in the healthcare landscape!
Click this link to the show notes, transcript, and resources: healthyworkforceinstitute.com/podcast
Learn more about your ad choices. Visit megaphone.fm/adchoices
December 27, 2023
EP 12: How A Healthcare Leader Is Stopping Workplace Bullying
Bullying and incivility happen because healthcare leaders allow room for such behaviors.
In this episode, Kristin Aviles explains the strategies she used to transform a challenging department into one known for its positive culture, such as creating a culture of safety and empowering staff to address workplace violence. Kristin also introduces the concept of "Chatter Matters," emphasizing the importance of both internal and external dialogue in shaping a positive work environment.
Tune in and learn how addressing disruptive behaviors can contribute to creating a healthier and more enjoyable work environment for healthcare professionals!
Click this link to the show notes, transcript, and resources: healthyworkforceinstitute.com/podcast
Learn more about your ad choices. Visit megaphone.fm/adchoices
December 13, 2023
EP 11: Empowering Healthcare Through Recognition
Recognizing the unsung heroes of healthcare goes beyond mere gestures.
In this episode, Sarah McVanel talks about employee recognition within the healthcare sector and the significance of fostering a positive and appreciative work culture to prevent workplace issues. She discusses leaders' challenges in feeling appreciated, emphasizing recognition's impact on employee engagement and advocates for personalized gestures.
Tune in and learn about the nuanced dynamics of employee appreciation and its profound implications for employee well-being and organizational performance!
Click this link to the show notes, transcript, and resources: healthyworkforceinstitute.com/podcast
Learn more about your ad choices. Visit megaphone.fm/adchoices
November 29, 2023
EP 10: The Power of Polarity Intelligence in Healthcare Leadership
The demands on healthcare leaders continue to intensify, and a comprehensive approach to address burnout and promote work-life balance has never been more pressing.
In this episode, Michelle Troseth and Tracy Christopherson introduce the concept of polarity intelligence in healthcare leadership, emphasizing the need for balance and well-being. Michelle and Tracy stress the need for a balanced mindset and the recognition of early warning signs, advocating the dynamic balance blueprint for healthcare leaders' well-being.
Tune in to learn about how to uphold the importance of supporting leaders in their pursuit of a fulfilling work-life balance!
Click this link to the show notes, transcript, and resources: healthyworkforceinstitute.com/podcast
Learn more about your ad choices. Visit megaphone.fm/adchoices
November 15, 2023
EP 9: Creating a Culture of Positivity in Healthcare: Three Proven Strategies for Dealing with Conflict
Leaders need to listen more and talk less, especially when dealing with conflicts among their organization’s members.
In this episode, Dr. Becky Hartley talks about strategies to deal effectively with conflict inside a healthcare organization. Becky shares her story of how early challenges in nursing prompted her to help create better healthcare cultures. She stresses the importance of asking for feedback and getting behind the other person’s eyeballs to better understand their motives. Moreover, she offers three powerful ways to enhance healthcare staff relationships, and dramatically decrease bullying and conflict among co-workers: self-reflection, mentorship, and finally, helping the team come up with accountability standards.
To learn more about the right ways to deal with conflict within your organization, tune in to this episode with Becky Hartley!
Click this link to the show notes, transcript, and resources: healthyworkforceinstitute.com/podcast
Learn more about your ad choices. Visit megaphone.fm/adchoices
November 1, 2023
EP 8: Cultivating a Respectful Work Culture: Strategies for Success
Are disruptive behaviors and a toxic work culture taking a toll on your organization?
In this episode, Renee Thompson outlines strategies for improving organizational culture and reducing disruptive behavior during National Bully Prevention Month. Her "trifecta approach" offers nine strategies to enhance organizational culture, involving clear policies, skill development, and a focus on "Healthy Workforce" to create a healthier and more professional work environment.
Tune in and learn from Renee about the critical role of organizational culture and its impact on issues like burnout, turnover, and bad behavior!
Click this link to the show notes, transcript, and resources: healthyworkforceinstitute.com/podcast
Learn more about your ad choices. Visit megaphone.fm/adchoices
October 18, 2023
EP 7: Conflict Management Strategies for Effective Leadership
A workplace leader has to inevitably deal with conflict, and here are some tips that will be extremely helpful for it.
In this episode, Randy Keirn talks about leadership and conflict management with CLEAR Rx, a concise five-step process. He emphasizes the importance of effective conflict resolution in leadership, introducing the CLEAR Rx method for conflict management, and provides practical advice for improving leadership skills in professional settings.
Don’t miss this insightful conversation about leadership and conflict management tools with Randy Keirn!
Click this link to the show notes, transcript, and resources: healthyworkforceinstitute.com/podcast
Learn more about your ad choices. Visit megaphone.fm/adchoices
October 4, 2023
EP 6: The Power of Authentic Leadership in Healthcare Culture
Creating a positive healthcare culture starts with addressing disruptions.
In this episode, Barry McElyea talks about addressing disruptive behaviors and promoting a culture of respect and professionalism in healthcare settings. He discusses his evolution from workplace bullying to anti-bullying advocacy, highlighting strategies for addressing disruptive behaviors and fostering a culture of respect.
Tune in to learn how empathy and accountability can reshape healthcare dynamics!
Click this link to the show notes, transcript, and resources: healthyworkforceinstitute.com/podcast
Learn more about your ad choices. Visit megaphone.fm/adchoices
September 20, 2023
EP 5: The Key to Long-Term Employee Retention
In this episode, Cara Silletto shares her insights on employee retention challenges and well-being in the workplace. She highlights understanding individual mindsets, discusses shifting retention landscapes due to social media, and offers practical strategies, including improved new hire experiences and personalized appreciation.
Tune in to learn some strategies and insights for addressing the pressing issue of employee retention in the modern work world!
Click this link to the show notes, transcript, and resources: healthyworkforceinstitute.com/podcast
Learn more about your ad choices. Visit megaphone.fm/adchoices
September 6, 2023
EP 4: Avoiding Common Mistakes in Handling Workplace Disruptions
Here’s how to avoid common mistakes when handling disruptive workforce behaviors in healthcare.
In this episode, Renee Thompson breaks down three common leadership mistakes when addressing disruptive behaviors. She discusses ongoing discussions for behavior change, private talks to retain leadership credibility, and consistent standards for all employees, even the skilled ones.
Tune in to learn from common leadership mistakes and which proactive approaches you can apply to create a positive work environment!
Click this link to the show notes, transcript, and resources: healthyworkforceinstitute.com/podcast
Learn more about your ad choices. Visit megaphone.fm/adchoices
August 23, 2023
EP 3: Fluff to Priority: Culture Change and Disruptive Behaviors in Healthcare with Mitch Kusy
Creating a positive work environment can shape organizational culture.
In this episode, Mitch Kusy discusses the importance of culture change in addressing disruptive behaviors, emphasizing its impact on individuals, teams, and organizations, especially in healthcare. He stresses the need to involve stakeholders and use evidence to strategically prioritize culture change, sharing three effective strategies: engagement, evidence-based approach, and defining decision-making parameters.
Tune in to learn more about addressing disruptive behaviors and implementing culture change initiatives for long-term positive outcomes!
Click this link to the show notes, transcript, and resources: healthyworkforceinstitute.com/podcast
Learn more about your ad choices. Visit megaphone.fm/adchoices
August 9, 2023
EP 2: Handling Tough Conversations through Compassionate Communication with Diane Salter
Here’s a little secret. Nurses can be very cruel to each other.
In this episode, Diane Salter, Bullying and Incivility Content Expert at the Healthy Workforce Institute and Director of Surgical Services at a Pennsylvania Hospital talks about handling difficult conversations with employees, dealing with disruptive behaviors, and creating a healthy work environment, particularly in a healthcare setting. She discusses the importance of addressing difficult issues with effective communication strategies and fostering a workplace culture of kindness and professionalism.
Listen to this episode to learn some tips on navigating difficult conversations!
Click this link to the show notes, transcript, and resources: healthyworkforceinstitute.com/podcast
Learn more about your ad choices. Visit megaphone.fm/adchoices
July 26, 2023
EP 1: Introducing Coffee Break: Breaking the Cycle of Bullying in Healthcare – One Cup at a Time!
Welcome to Coffee Break: Breaking the Cycle of Bullying in Healthcare - One Cup at a Time!
In this episode, Renee Thompson shares her journey and passion for tackling the long-standing problem of bullying and incivility in healthcare. She emphasizes the need for a professional work culture, equipping leaders with evidence-based strategies to address workplace bullying and incivility while featuring successful leaders as guest speakers.
Tune in and learn how to create healthier work environments by emphasizing the significance of how healthcare professionals treat one another!
Click this link to the show notes, transcript, and resources: healthyworkforceinstitute.com/podcast
Learn more about your ad choices. Visit megaphone.fm/adchoices
July 26, 2023
About Coffee Break
A podcast for healthcare leaders who have had enough of the bullying; the incivility, the he-said-she-said, and other shenanigans in their departments and want to cultivate a high-performing, respectful, and healthy professional team.
In each episode, we provide practical tools and strategies for addressing workplace bullying and incivility, fostering a culture of respect and civility, and building trust and collaboration among the healthcare team.
When leaders are equipped with the skills and tools that they need to address disruptive behaviors, employees are more engaged, happier, and better serve patients and each other. This results in high-performing teams with increased retention and improved patient outcomes.
In each episode, we provide practical tools and strategies for addressing workplace bullying and incivility, fostering a culture of respect and civility, and building trust and collaboration among the healthcare team.
When leaders are equipped with the skills and tools that they need to address disruptive behaviors, employees are more engaged, happier, and better serve patients and each other. This results in high-performing teams with increased retention and improved patient outcomes.
Host
Dr. Renee Thompson, DNP, RN, FAAN, CSP
Renee grew up in Pittsburgh Pennsylvania, the oldest of 5 kids. There was never a dull moment in the Rossi home as her parents provided anyone in need a seat at the dinner table and sometimes a place to stay. Renee’s father had a strong work ethic (still does) and worked hard to provide for his family. Her mom kept everyone fed, watered, clothed, and is extremely kind, generous, and loving. Renee acquired her drive to accomplish everything she could in this one precious life and her passion for helping others from her parents.
Adulting didn’t come easy for Renee at first. She married young and had two kids right away, without the means to provide for them. One day she looked around and decided she wanted a better life for her girls and for herself. So, she got her associate degree in nursing at a local community college, then got her bachelors, masters, and finally, in 2015, received her doctoral degree in nursing. Along the way, she divorced her first husband and married the man of her dreams. Together, Ashley and Renee have built a life that they love.
Ten years ago, Renee took a leap of faith, quit a really great job that she loved, and started her own business. The business started basically as Renee – a speaker. Fast-forward to today, and she’s expanded the business beyond just her and now enjoys watching her company develop into an institute that serves numerous clients around the globe.
Adulting didn’t come easy for Renee at first. She married young and had two kids right away, without the means to provide for them. One day she looked around and decided she wanted a better life for her girls and for herself. So, she got her associate degree in nursing at a local community college, then got her bachelors, masters, and finally, in 2015, received her doctoral degree in nursing. Along the way, she divorced her first husband and married the man of her dreams. Together, Ashley and Renee have built a life that they love.
Ten years ago, Renee took a leap of faith, quit a really great job that she loved, and started her own business. The business started basically as Renee – a speaker. Fast-forward to today, and she’s expanded the business beyond just her and now enjoys watching her company develop into an institute that serves numerous clients around the globe.
