A Sherpa’s Guide to Innovation

The Innovation Engine at Atrium Health

All Episodes

E91: Shannon Clute – Creating an Innovation Flywheel to Empower Students

Ben & Jay continue to learn from innovation leaders with novel career journeys, this time talking with Shannon Clute, Inaugural Director of The Hatchery, Emory Center for Innovation in Atlanta.    The Hatchery supports student innovators and...
April 21, 2021
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E90: Tanqueray Edwards – Inventing, Caring, Leading Change in Innovation

Ben and Jay have an exceptional conversation with Tanqueray Edwards, Global Innovation & Program Director at JLL, a global real estate and investment management firm.  Tanqueray talks about standing up an innovation function at JLL during the...
April 7, 2021
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E89: Slices of Healthcare Insights with Andy Mychkovsky

Join Sherpa Host Ben Tingey as he interviews Andy Mychkovsky, a growth and product consultant for healthcare startup companies and the founder and writer of And nope, it's not a pizza company. Rather, it's a blog that serves up...
March 24, 2021
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E88: Javier Lozano – Market-Creating Innovation for Diabetes Care

Ben & Jay have an inspiring conversation with Javier Lozano, Founder and CEO of Clínicas del Azúcar, a growing chain of "one-stop shops" for diabetes care in Mexico.  Armed with a willingness to explore, a passion for helping people in need...
March 10, 2021
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E87: Kristen Berman – Filling Holes in Human Behavior

Ben and Jay revisit the fascinating topic of behavioral science with Kristen Berman, CEO of Irrational Labs.   Kristen co-founded Irrational Labs, a behavioral product design company, with Dan Ariely, helping companies and nonprofits understand and...
February 24, 2021
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E86: Ben Tingey – Empathizing, Teaching, Serving

In our first new episode of 2021, Jay exchanges chairs with your Sherpa host Ben Tingey!  Ben covers a lot of ground about learning/doing/teaching innovation over the past few years, a recent project related to physician burnout that's making a big...
February 10, 2021
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E85: Remembering Dr. Clayton M. Christensen

This episode was originally released on January 28, 2020.  Ben & Jay reflect on what Dr. Clay Christensen has meant to each of them, their experience meeting Clay and his wife, Christine, and a few parting thoughts in gratitude for this amazing...
January 27, 2021
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E84: Dr. Rasu Shrestha & Todd Dunn – Looking Back & Ahead

Ben & Jay bring back two former guests and Atrium Health strategy and innovation leaders - Dr. Rasu Shrestha & Todd Dunn.  Rasu and Todd reflect back on what makes them #AtriumHealthProud during a unforeseen and unprecedented 2020, and paint a...
December 23, 2020
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E83: Terik Tidwell – “Venture Humanist”

One of our favorite things to do is spotlight the incredible innovators located right here in our backyard of Charlotte, NC. This episode features Terik Tidwell, Director of the STEM Innovation Initiative and Executive Director of the Smith – Tech Innovation Center at Johnson C Smith University. Learn about the work Terik and his team have done to boost innovation and entrepreneurship in the community and the unique role a University plays in the regional entrepreneurial ecosystem. A little more about Terik: He's a multi-industry innovator himself, with experience developing and managing projects intersecting with higher-education, economic development, international affairs, and more. Through the U.S. Department of State, Terik has served in several roles such as US-China Entrepreneurship and Innovation Fellow, Global Innovation Fellow, Young Leaders of Americas Fellow, and an Entrepreneurial Ecosystems Fellow. A member of Harvard Business Review’s Advisory Council, Terik also focuses his energies by supporting organizations like VentureWell and the Greenlight Fund, as well as local organizations like NC Idea, Startup Weekend, and the Local Initiatives Support Corporation. On Twitter: Terik Tidwell A Sherpa's Guide to Innovation Ben Tingey Jay Gerhart Health Podcast Network
December 9, 2020
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E82: Dr. Ellen Beckjord – At The Intersection of Love & Science

Ben & Jay have a wide-ranging conversation with Dr. Ellen Beckjord, Associate Vice President, Population Health & Clinical Transformation at UPMC Health Plan.  Ellen is a behavioral scientist and epidemiologist working a the intersection of...
November 25, 2020
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E81: Scott Kirsner of Innovation Leader – Insights on Big Company Innovation

Ben & Jay talk with Scott Kirsner, CEO of Innovation Leader, a media and events company focused on Chief Innovation Officers, senior R&D execs, and intrapreneurs at large organizations who are responsible for making change happen.  Scott is also...
November 11, 2020
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E80: Is Ice Cream for Breakfast Funny, or Weird? Taddy Hall on Jobs To Be Done

Ben and Jay complete an epic three-episode Jobs To Be Done arc with Taddy Hall, Senior Partner at Lippincott.  A best-selling author and global innovation authority, Taddy drives growth through new product development and systematic improvements to...
October 28, 2020
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E80: Is Ice Cream for Breakfast Funny or Weird? Taddy Hall on Jobs to Be Done

Ben and Jay complete an epic three-episode Jobs to Be Done arc with Taddy Hall, Senior Partner at Lippincott.  A best-selling author and global innovation authority, Taddy drives growth through new product development and systematic improvements to...
October 28, 2020
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E79: Jim Kalbach – The Jobs To Be Done Playbook

Ben & Jay talk to Jim Kalbach, Head of Customer Experience at MURAL and author of The Jobs To Be Done Playbook, Mapping Experiences and Designing Web Navigation.  Jim shares his perspective on Jobs To Be Done as a mindset, how an organization can...
October 14, 2020
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E78: Bob Moesta on Avoiding Hans, Selling Jay a Tesla & Demand-Side Sales 101

Ben & Jay welcome back Bob Moesta for the third time, talking about his new book Demand-Sides Sales 101:  Stop Selling and Help Your Customers Make Progress, co-authored with his partner at The ReWired Group, Greg Engle.  Bob is a lifelong innovator...
September 30, 2020
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E77: Dr. Debbie Salas-Lopez – The Girl From The Bronx

Ben & Jay have a memorable and inspiring conversation with Dr. Debbie Salas-Lopez, SVP of Community and Population Health at Northwell Health.  Beyond her formal role, she is a nationally recognized speaker and educator for women leaders in...
September 16, 2020
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E76: How Are You Doing? No, How Are You Really Doing?

Patrick Mulvaney & Victor Armstrong have very different but very important roles in the increasingly critical area of mental health and wellness.  Patrick is Chef Owner at Mulvaney’s Building & Loan, a farm to fork restaurant in Sacramento,...
September 2, 2020
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E75: A Pandemic, Recession & Revolution Walk Into a Bar – Anniedi Essien Serves Up Wellness

Ben and Jay celebrate A Sherpa's Guide to Innovation's "diamond" episode 75 with a real jewel, a woman who's on a mission to revolutionize wellness: Anniedi Essien - Chief Swagger Officer, CEO and Founder of Idem Spark.  Anniedi talks about her personal...
August 19, 2020
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E74: Unlocking Oceans of Demand – Avoiding The Prosperity Paradox

Ben & Jay are delighted to welcome back two researchers and thought leaders from the Christensen Institute, Efosa Ojomo and Rich Alton, to discuss their recent paper “Avoiding The Prosperity Paradox: How to build economic resilience in a post-COVID...
August 5, 2020
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E73: Leaps of Faith and Logic – Josh Shabtai of Lowe’s Innovation Labs

Learn about the Lowe's Innovation Labs from Josh Shabtai, Senior Director of Ecosystem, and how they use narrative-driven principles to imagine, explore, test. and create the future for Lowe's customers through emerging and exponential technologies. In this episode, we hear from Josh about: his background in advertising and video games, including his love for Star Wars how he ended up leading one of three Innovation Labs a new program, Lowe's for Pros JobSight, which allows plumbers, electricians and other home professionals to consult virtually with customers how his team develops narratives with supporting prototype materials to help senior leaders envision the future @joshshabtai @LowesLabs @Lowes @LowesMedia @TheBenReport @SherpaPod @WillBehrmann - A Sherpa's Guide to Innovation is a proud member of the Health Podcast Network @HealthPodNet -
July 22, 2020
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E72: Spreadsheets Don’t Build Empathy – Steve Koch of Cast & Hue

Ben and Jay welcome Steve Koch, co-founder and Senior Vice President at customer experience consultancy Cast & Hue.  Steve talks about his career transition from marketing and advertising to human-centered design, and the critical connection of...
July 1, 2020
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E71: Designing for Behavior Change with Amy Bucher, PhD

This episode’s guest is Amy Bucher, PhD, Vice President of Behavior Change Design at Mad*Pow, a strategic design consultancy working with industry leaders to create social impact. Amy is an expert in motivational design, behavior change, health, and happiness, and how technology can support them. She previously worked at CVS Health and Johnson & Johnson, and recently released an exceptional book published by Rosenfeld Media entitled Engaged: Designing for Behavior Change, which is the subject of our conversation. We touch on, among many others: The self-determination theory of motivation and how designers and innovators can apply it to their work Motivational interviewing techniques that health providers can use to encourage behavior change How to incorporate behavior change principles in UX ad service design work How the COM-B model can supplement JTBD analysis Use this 20% off Promo code through July 17, 2020: sherpapod0620 Order Engaged: Designing for Behavior Change here: Read more about Amy's research on her blog: We reference the Behaviour Change Wheel @amybphd @madpow @rosenfeldmedia @sherpapod @thebenreport - A Sherpa's Guide to Innovation is a proud member of the Health Podcast Network @HealthPodNet -
June 17, 2020
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E70: ILN – A Springboard to Move Innovation Forward

How might we move innovation forward in the Covid-19 era and beyond? If you're an innovator in healthcare, you need to connect with the Innovation Learning Network. This episode features members of the ILN Core Team: Christi Zuber - Executive Director, Cynthia Bazan - Events & Operations, and Tim Rawson - Growth & Insights. In the words of Zayna Khayat, PhD, "the ILN helps turbo-charge our innovation work." This fun-filled conversation features topics like: The purpose and impact of the Innovation Learning Network (think "curbside consults") How a member organization like ILN has adapted in the Covid-19 era How Covid-19 has acted as an accelerant to innovation Tips for virtual meetings The future vision of the Innovation Learning Network @ILNmuse @czuber @cynbazwash @noswar Aspen Labs @hopelab @SherpaPod @TheBenReport - A Sherpa's Guide to Innovation is a proud member of the Health Podcast Network @HealthPodNet -
June 5, 2020
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E69: Bermon Painter & the Job to Be Done of the EY wavespace™

Catch the wave! Bermon Painter is the EY Innovation and Strategy Director at the Charlotte EY wavespace™. He has spent the past 20 years with a focus on product strategy, customer experience, user experience design, and enterprise application development across numerous industries. He frequently speaks at conferences and facilitates workshops around the world on digital transformation, product strategy, and leadership. Bermon is also the president of IxDA Charlotte, a non-profit aimed at evangelizing human-centered design methods and connecting the broader UX community. In this episode, Bermon shares his thoughts on the Job to Be Done of workshops, effective facilitation tips, how the EY wavespace™ is helping to foster an innovation community in Charlotte, and his roots in graphic design. @bermonpainter @ey_us @EYnews @ixdacharlotte @SherpaPod @TheBenReport - A Sherpa's Guide to Innovation podcast is a proud member of the Health Podcast Network @HealthPodNet -
May 21, 2020
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E68: Design at a Distance

Sherpa Host Ben Tingey talks with two Sherpa's Guide to Innovation podcast vets and innovation pros,  David Phillips of Faster Glass and Eric Gorman of Wily LLC, about the rapid pivot to innovating virtually during COVID-19.  Hear about what's worked...
May 6, 2020
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E67: Reflections from an Innovation Gladiator – Dr. Jean Wright

It's another closet studio edition! For episode 67 we have the privilege of listening to the brilliant mind and disarming wit of our Innovation Gladiator, Dr. Jean Wright, as she reflects on her impending retirement and the things she's learned as the Chief Innovation Officer at Atrium Health, such as: Innovation is actually code for change management How she got her "Gladiator" nickname Advice to aspiring innovators How to get back up after getting "thrown off the porch" The enduring impact of COVID-19 on the field of innovation Throughout the episode you'll hear some surprise tributes sprinkled into the conversation as we bid a fond farewell to our leader. Thank you, Jean, for your years of wise leadership, creativity, and generosity. @drjeanwright @thebenreport @SherpaPod @atriumhealth - A Sherpa's Guide to Innovation podcast is a proud member of the Health Podcast Network @HealthPodNet -
April 22, 2020
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E66: Debunking Design Thinking Myths with Jason Rome

Jason Rome of Skookum joins us on A Sherpa’s Guide to Innovation podcast again, this time talking about the common myths and misapplications of design thinking. He pulls in his customer experience insights, just as he did on Episode 25, to explain how the value of design thinking is not found in the workshop event but in the subsequent iterations and execution of the work. Collected from years of human-centered design work with large organizations, Jason shares such nuggets of wisdom as: Balance desirability, feasibility, and viability. Fall in love with the right problem, not a solution Design for who people simply are, not who we wish they were The essence of strategy is choosing what not to do Respect the engineers! This episode is another closet studio edition as we grapple with the impact of the COVID-19 pandemic. With much of the nation now working remotely, Jason also shares some recommendations about remote work-life balance and how to conduct virtual workshops—topics he recently wrote about for Skookum’s blog. @Skookum @GlobalLogic @SherpaPod @AtriumHealth @theBenReport - A Sherpa's Guide to Innovation is a proud member of the Health Podcast Network @HealthPodNet -
April 8, 2020
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E65: Necessity is the Mother of Invention

Ben & Jay come to you from their closets, reflecting on the sudden and dramatic changes occurring as a result of COVID-19. They discuss working (and podcasting) at home, what COVID-19 might permanently change, and how constraints unleash innovation.
March 25, 2020
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E64: Zayna Khayat on The Future of Aging

Ben & Jay welcome back Dr. Zayna Khayat, Future Strategist of SE Health to discuss their new book, The Future of Aging.
March 11, 2020
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E63: What’s Behind Door #3? Interdependence & Modularity!

Ben, Jay & Will geek out on a great but less well-known theory of Dr. Clayton M. Christensen - Interdependence and Modularity.
February 26, 2020
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E62: Seth Ervin – Libraries as Platforms of Community Change

Can you name an institution more welcoming and inclusive than a library? Probably not. In this episode, we learn from Seth Ervin, Chief Innovation Officer at the Charlotte Mecklenburg Library, about how he applies innovation principles to design the...
February 12, 2020
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E61: Remembering Dr. Clayton M. Christensen

Ben & Jay reflect on what Dr. Clay Christensen has meant to each of them, their experience meeting Clay and his wife, Christine, and a few parting thoughts in gratitude for this amazing man. How Will You Measure Your Life? The Clayton Christensen Institute The Forum for Growth and Innovation at Harvard Business School
January 28, 2020
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E60: Kelly Leonard from The Second City – Improv is Human Being Practice

Ben and Jay open a new decade with an improvisational theatre, organizational learning, and human behavior rock star, Kelly Leonard.
January 22, 2020
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E59: 2019 Sherpa State of the Union

Fellow innovators, esteemed podcast listeners, ladies, and gentlemen – We enter 2020 grateful for the wonderful 2019 behind us. Join us (Jay & Ben) as we review and reflect on the brilliant guests and special moments of 2019, conduct an assessment of the hypothesized Jobs to Be Done of listening to the podcast, and preview some exciting episodes coming down the pike. Thanks for listening, and stay tuned for more in 2020!
January 9, 2020
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E58: The Christensen Institute Asks the Theory About AVs, Tesla & AI

Ben & Jay close out 2019 with our good friends at the Christensen Institute.  In a thought-provoking conversation, Rich Alton, Director of Emerging Research at the Christensen Institute and Chandrasekar Iyer, visiting fellow of Emerging Research and...
December 18, 2019
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E57: Christi Zuber – Matrix Moments, Microclimates & Bridgebuilding

Ben talks to pioneer practitioner, leader and researcher on innovation and human centered design, Christi Zuber. Christi provides dynamic leadership to two progressive and collaborative innovation organizations – Aspen Labs and the Innovation Learning Network (ILN). Hear about her career journey, bridging the gap between innovation research and practice, her vision for the ILN, and who’s been inspiring her lately. Jean Liedtka: Lisa Carlgren: Legitimacy Theory and Human-Centered Design: Helen Bevan: Microclimates and Healthcare Innovation:
December 4, 2019
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E56: The Chris Elmore – 5,000 Cold Calls, Bootstrapping, and a Beard You Can Hear

Chris Elmore rolls into the Sherpa studio--Company Evangelist for AvidXchange, a fintech unicorn based in Charlotte, North Carolina, as well as author, teacher, speaker, father of four, and husband of 25 years. Referring to someone as “one of a kind” can be kind of cliché, but Chris lives up to the billing. He’s a dynamic and authentic purveyor of innovation and entrepreneurship wisdom. Hear his perspectives on innovation, as well as the outlook for a blooming innovation and entrepreneurship ecosystem in Charlotte. Can you hear his beard? Listen closely . . . @thechriselmore @AvidXchange @SherpaPod @TheBenReport Creative Mornings Charlotte: Taming the Chaos in Your Life, by Chris Elmore Shout out to Stacy Cassio at the Pink Mentor Network - A Sherpa's Guide to Innovation is a proud member of the Health Podcast Network @HealthPodnet -
November 13, 2019
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E55: Everyone is Creative and Everyone is Welcome

“Everyone is creative. Everyone is welcome.” Long-time friends and local Charlotteans Matt Olin and Tim Miner are the co-founders of Charlotte is Creative, a not for profit organization that develops programs and initiatives designed to break the Charlotte mold and re-make it with creativity—into a city that draws people in, excites them, and inspires them to invest their financial, social, and creative capital. Learn about some of the unique ways Matt and Tim foster a culture of creativity in Charlotte, such as hosting CreativeMornings/Charlotte, H.U.G. Micro-grants, the Queen City Quiz Show, and their multimedia site The Biscuit. Listen to this episode and “don’t wait, create!” @cltiscreative @cm_clt @mattolincreates @afewminertweaks @SherpaPod @TheBenReport - A Sherpa's Guide to Innovation is a proud member of the Health Podcast Network @HealthPodNet -
October 30, 2019
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E54: Michael B. Horn – The Jobs to Be Done of Education

Benjamin Franklin said, “An investment in knowledge pays the best interest.” Learn more about the Jobs to Be Done for which we hire education throughout our lives by listening to this episode, the third in our series on innovation in higher education, with co-author Michael B. Horn of the recently released book Choosing College: How to Make Better Learning Decision Throughout Your Life. Michael is the Chief Strategy Officer for the Entangled Group, an education technology studio, and a senior partner for Entangled Solutions, which offers innovation services to higher education institutions. He is also the co-founder of and a distinguished fellow at the Clayton Christensen Institute for Disruptive Innovation. An expert on disruptive innovation, online learning, blended learning, competency-based learning, and how to transform the education system into a student-centered one, Michael has authored several books including Disrupting Class: How Disruptive Innovation Will Change the Way the World Learns with Clayton Christensen, and the Amazon-bestseller Blended: Using Disruptive Innovation to Improve Schools. He also co-hosts a podcast entitled Future U, in partnership with Jeff Selingo. Listen to this episode, and then go read his books! @michaelbhorn @EntangledSOL @EntangledGroup @christenseninst @SherpaPod @TheBenReport @JayGerhart - A Sherpa's Guide to Innovation is a proud member of the Health Podcast Network @Healthpodnet -
October 17, 2019
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E53: Health Design Lab – A Bank Vault, MD Designers & a Custom Airstream

What does it look like when an organization has fully committed to human-centered design? It looks like this: Learn from Robert Pugliese, Director of Innovation Design, and Dr. Kristy Shine, Director of Education and Research, about the Jefferson Health Design Lab, a creative space where people from different backgrounds come together to solve challenges and design a healthier future. In this engaging conversation, Kristy and Rob discuss how they gravitated to design, why and how they train physicians in human-centered design, and how they retrofitted an Airstream to become a social innovation tool that promotes conversations about healthy living in Philadelphia. Have a listen, then watch their fearless leader Dr. Bon Ku and the team on the TNT show “Chasing the Cure” with host Ann Curry. @JeffInnovation @kristyshines @RSPugliese @SherpaPod @TheBenReport - A Sherpa's Guide to Innovation is a proud member of the Health Podcast Network @HealthPodNet -
October 2, 2019
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E52 Part 2: Bob Moesta – Choosing Better for Learning and Healthcare

In the second segment of our super-sized “Bobcast”, uber-innovator and Jobs to Be Done expert Bob Moesta digs deeper into his recently released first book, Choosing College: How to Make Better Learning Decisions Throughout Your Life, co-authored with Michael Horn. The book isn’t just about the college decision--it encompasses life-long learning, whether it’s executive education, bootcamps, or on-line classes. Since many parallels can be made between the higher education and health care industries, Ben & Jay also engage Bob about the struggles in making health care decisions and their similarities to education decisions. Having helped many companies develop thousands of products, Bob is now on a mission to help consumer be better consumers, in many aspects of their lives. Whether its education or healthcare, if people can prepare themselves better by helping them understand their own context and the outcome they are seeking, they will choose better--making the implicit explicit. As you will come to realize, choosing the right learning experience is just a beginning for Bob’s work to enable people to make better choices. @bmoesta @michaelbhorn @ChristensenInst Learn more about Choosing College HERE Purchase a copy HERE Examples cited: @snhuprez - Paul LeBlanc, President of Southern New Hampshire University (@SNHU) Fullstack Academy @fullstack K Health @KHealthInc @JayGerhart @TheBenReport @SherpaPod - A Sherpa’s Guide to Innovation is a proud member of the Health Podcast Network @HealthPodNet -
September 18, 2019
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E52 Part 1: Bob Moesta – The Grad School Jobs to Be Done Interview

Bob Moesta rejoins the podcast during the release of his first book, Choosing College: How to Make Better Learning Decisions Throughout Your Life, co-authored with Michael Horn. In Part 1, Bob and Jay put Ben in the hot seat, conducting a live Jobs to Be Done interview about Ben’s process of picking a graduate school. This episode not only introduces Choosing College but also provides our listeners with another example of Bob’s renowned JTBD interview technique. Hear the Master compile Ben’s story and identify which of the five higher education Jobs to be Done that Ben pursued. As you listen to the interview, notice a few of the hallmarks of Bob’s technique: Adopt a beginner’s mindset Unpack language to uncover intent Build the story so that you as an interviewer can play it back to a high degree of accuracy Stay tuned for Part 2 to hear more about Choosing College, as well as common themes between higher education and health care. @bmoesta @michaelbhorn @ChristensenInst Learn more about the book HERE Purchase your copy HERE @JayGerhart @TheBenReport @SherpaPod - A Sherpa’s Guide to Innovation is a proud member of the Health Podcast Network @healthpodnet -
September 18, 2019
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E51: A Healthcare Renaissance Man – Dr. Nisarg Patel

“I have a problem liking too many things.” Learn from Dr. Nisarg Patel, a healthcare renaissance man, about his journey into the world of medicine. Unafraid to “dive into the deep end,” Dr. Patel is a scientist and researcher of computational cancer genomics, synthetic gene circuits for engineered probiotic therapeutics, CRISPR/Cas9-mediated bacterial genome engineering, as well as applying machine learning to health policy and economics. He also worked in venture capital at Bessemer Venture Partners in their Life Sciences division. While most medical students take classes and apply it to their clinical practice, Dr. Patel did that and then also founded Memora Health, a Y Combinator funded technology company providing HIPAA-compliant patient texting. He has also written about health policy, medicine, strategy, and economics for Slate Magazine, STAT, Huffington Post, and on Medium. In this episode, he shares his perspective on shopping for healthcare, the future of primary care, where healthtech works and doesn’t work, and how he fills his insatiable urge to write. Don’t be afraid to dive into the deep end with Dr. Nisarg Patel! @nxpatel @Memora @SherpaPod @TheBenReport @annsomerswh We highly recommend his articles on Medium: - A Sherpa’s Guide to Innovation is a proud member of the Health Podcast Network @HealthPodNet -
September 4, 2019
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E50: The Design Value of Health with Steve Downs

What would it look like if Netflix was helping you stay healthy? Learn about how we can make health an inherent design feature in our everyday lives from Steve Downs, Chief Technology and Strategy Officer at the Robert Wood Johnson Foundation. In this, our 50th podcast episode, Steve paints a picture of a world intentionally designed to make it easier for individuals and communities to choose healthy behaviors. How do we get there? Listen and find out! We discuss behavior change theories, promoting a culture of health, persuading tech companies that health is a value expressed horizontally across product lines, and the three phases of Steve’s lunchtime routine. @stephenjdowns @RWJF @SherpaPod @WillBehrmann @TheBenReport Piano Stairs Designing Everyday Life to Be Healthier – Health Experience Design Conference 2019 - A Sherpa’s Guide to Innovation is a proud member of the Health Podcast Network @HealthPodNet -
August 21, 2019
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E49: Industry Integration and Serendipitous Collisions with Mike Biselli

Episode 49 features Mike Biselli, a healthtech entrepreneur and community-building pioneer with a bold vision for reimagining healthcare. Learn about how Mike planted a flag in the ground and determined to create a built environment that would foster serendipitous collisions to catalyze innovation and transformational change. The result: Catalyst HTI, a 180,000 square-foot industry integrator campus designed to bring health-tech start-ups and established health care entities together under one roof, located in Denver, Colorado. Additionally, Lindsay Deneault shares her experience facilitating similar collisions at TMC Innovation in Houston, Texas. This episode nearly melted the walls of our podcast studio, so drink up your 5-Hour Energy, kick back, and enjoy this animated conversation about the power of vision and collision!
August 8, 2019
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E48 Part 1: Designing for Cultural Competency and an Inclusive Workforce

Our world is becoming increasingly complex and wonderfully diverse. How can organizations keep pace with this expanding cultural diversity and design with cultural competency? Episode #48 Part 1 features Kinneil Coltman, Vice President and Chief Diversity Officer at Atrium Health; Elizabeth Watson, Manager of Innovation; and Ben Tingey, Manager of Innovation and, for this episode, in a hybrid role as host and guest. Listen and learn about how a large healthcare system champions diversity and inclusion, adapts services to meet culturally unique needs, includes cultural groups in the design process, and improves health outcomes and community trust as a result. @KinneilC @ElizCLT @TheBenReport @SherpaPod @AtriumHealth - A Sherpa's Guide to Innovation is a proud member of the Health Podcast Network @HealthPodNet -
July 26, 2019
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E48 Part 2: Designing for Cultural Competency and an Inclusive Workforce

Our world is becoming increasingly complex and wonderfully diverse. How can organizations keep pace with this expanding diversity and assemble an inclusive workforce? Episode #48 - Part 2 features André Blackman and Touré McCluskey of Onboard Health, an organization dedicated to building a dynamic ecosystem of career acceleration opportunities to cultivate a powerful, inclusive workforce that is well equipped to solve some of our most pressing issues. When talented individuals who reflect the diverse fabric of our society build new ventures or have a seat the table of innovative companies, the solutions that come will inherently reflect the complex needs of our society. Listen and learn to build a more human company! @onboardhealth @mindofandre @touremccluskey Onboard Health The Sustainable Future Blog "Why I Started Onboard Health" @SherpaPod @TheBenReport - A Sherpa's Guide to Innovation is a proud member of the Health Podcast Network @HealthPodNet -
July 26, 2019
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E47: A Passion for Product – Tom Schlegel of Radio Flyer

Ben & Jay talk to Tom Schlegel, Chief Innovation Officer of Radio Flyer, the iconic 102-year old company that’s on a mission to bring smiles to kids of all ages. During his 16 years at Radio Flyer, he has been a key leader in the evolution of the company from a steel wagon manufacturer to a customer-driven design and development powerhouse. Tom talks about how he has employed Dr. Clay Christensen’s theories of Disruptive Innovation and Jobs to be Done to help Radio Flyer hold potential disruptors at bay and continue to develop products that create warm memories for kids of all ages. It’s not just little red wagons anymore! Innovators of all walks of life will enjoy hearing Tom’s journey from studying engineering and industrial design at Notre Dame to leading product development, sales and marketing at one of our country’s recognized best places to work. An Emmy Award winning short film capturing the essence of the Radio Flyer purpose brand: The history of Radio Flyer:
July 10, 2019
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E46: An Abundance Mindset with Robin Glasco

Get ready to shift your mindset from scarcity to abundance in this episode of A Sherpa’s Guide to Innovation featuring Robin Glasco, co-founder and Managing Partner of Bambü Global Healthcare Advisors.
June 6, 2019
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E45: Reframing Healthcare with Zeev Neuwirth, MD

Ben & Jay have the privilege to talk with Atrium Health colleague Dr. Zeev Neuwirth, Senior Medical Director of Population Health about his exciting new book Reframing Healthcare
May 23, 2019
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E44: Designing for People with Intermountain Healthcare’s Todd Dunn

Episode #44 features a man we admire from an organization we admire: Todd Dunn, Director of Innovation at Intermountain Healthcare.
May 9, 2019
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E43: Turning Information into Innovation – Health Datapalooza Conference Recap

Perspectives from Atrium Health teammates who attended the 10th anniversary Health Datapalooza conference on March 27-28 in Washington, DC.
April 25, 2019
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E42: Karen Dillon – Bringing Great Theory to Life

Ben & Jay have the unique pleasure of speaking with Karen Dillon, NYT best-selling author and former editor of the Harvard Business Review, about her being in “the front seat of the Clay Christensen experience” through years of collaboration with Clay and some of their incredible colleagues.
April 11, 2019
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E41: #SXSW2019 – Human Connections, Analogous Learning & 147 Cheeses

Listen to Lindsay, Jay, Sally, and Ben recap the SXSW2019 sessions they attended, their tried and true success strategies for navigating SXSW, some of the overarching conference themes, the piles of delicious food they sampled, and the applications to innovation and healthcare they uncovered.
March 28, 2019
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E40: Efosa Ojomo Turns Theory Into Hope – The Prosperity Paradox

Ben & Jay are honored to speak with Efosa Ojomo, Global Prosperity Lead at Clayton Christensen Institute and co-author of The Prosperity Paradox with Dr. Clayton Christensen and Karen Dillon.
March 14, 2019
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E39: #HIMSS19 – Caped Crusaders, Precision Medicine and #pinksocks

We have Dr. Jean Wright (Chief Innovation Officer), Emilie Pandullo (Investment Fund Director), and Michael Johnson (Director, Innovation) in the studio to relive their HIMSS experience.
February 28, 2019
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E38: Niyum Gandhi – Population Health in the City that Never Sleeps

In this episode, we welcome Niyum Gandhi, Executive Vice President and Chief Population Health Officer at Mount Sinai, to discuss health system transformation, and how he tackles it in one of the most diverse cities in the world.
February 21, 2019
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E37: Dr. Rasu Shrestha – Passion, Purpose & A Plan

Get to know the dynamic Dr. Rasu Shrestha as he reflects on experiences and influences that have shaped his approach to leadership and innovation, and his exuberance as he anticipates guiding strategy for Atrium Health.
February 7, 2019
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E36: Healthcare Disruption & Precision Innovation with Rebecca Fogg

Rebecca Fogg, Senior Research Fellow of the healthcare practice at the Christensen Institute, joins the Innovation Sherpas from across the pond to talk disruption, air ambulances, Jobs to Be Done, and why she switched from consumer financial services to research on healthcare business model innovation.
January 31, 2019
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E35: Catalyzing an Environment for Innovation

Our human-centered design Sherpas Elizabeth Benfield Watson and Sally Baek are joined by a special guest, John Tartt, AVP of Enterprise Risk Management of Atrium Health, to talk about the Innovation Engine’s Catalyst Program.
January 17, 2019
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E34: A Sherpa Holiday Podcastpalooza!

Ben & Jay do a short recap of the last year of A Sherpa’s Guide to Innovation, highlighting some memorable moments.
December 20, 2018
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E33: Objectively Creative & Subjectively Analytical – Design Strategist Lee Fain

Join Design Strategist Lee Fain as he takes us on a storytelling adventure using the Hero’s Journey to a new world of creativity, frameworks, prototyping, and customer discovery.
December 6, 2018
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E32: Disrupt to Improve vs. Disrupt to Destroy

Your disruptive innovation Sherpas are back to discuss how the theory may be playing out in healthcare. Will Behrmann, Jay Gerhart and Ann Somers Hogg cover a lot of ground on the complex and ever-changing healthcare landscape. Is disruption truly occurring? Why does it matter? Do we really want it to occur? What will it look like? Weighty questions indeed. CVS/Aetna, primary care disruptors, health care system talent joining large tech companies, personalized care moving into the home…and Ben performs some Shakespeare. @WillBehrmann @JayGerhart @annsomerswh @TheBenReport #InnovationEngine
November 23, 2018
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E31: Sherpa Showdown: Fast Company Innovation Festival vs. Impact 2018

Two great conferences – two Innovation Engine Sherpas facing off to extol their virtues!
November 8, 2018
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E30: The (Cult)ivation of Failure: ILN 2018 InPerson Meeting Highlights

ay takes the show on the road for the Innovation Learning Network’s InPerson Meeting (absolutely not a conference) in Sacramento, California, hosted by The Shop at VSP.
October 25, 2018
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E29: On the Road with Ann Somers & Elizabeth – Mayo Transform 2018

Join Innovation Sherpas Ann Somers Hogg and Elizabeth Watson in a continuation of their Twitter barrage sharing their experiences and highlights from their recent attendance at Mayo Clinic’s Transform 2018 Conference in Rochester, Minnesota.
October 12, 2018
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E28: The Sherpas Make Time to Sprint with Jake Knapp!

Join your Sherpas as Ben & Jay give you a play by play of a recent Design Sprint bootcamp taught by author Jake Knapp himself!
September 27, 2018
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E27: Coonoor Behal of Mindhatch – At the Intersection of Improv & Innovation

Ben & Jay have a lively conversation with Coonoor Behal, founder of Mindhatch, a creative consultancy that blends design thinking, organizational improv and innovation facilitation.
September 13, 2018
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E26: Bob Moesta – Following Language & Energy Through Time & Space

Welcome to the Bobcast - we’re thrilled to have our Jobs to be Done sensei, Bob Moesta, sharing his innovation wisdom across a wide range of topics.
August 16, 2018
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E25: Digital Innovation, Experience Enablement, and Customized Optionality

Get your gear ready for this episode on digital innovation, courtesy of Skookum’s own Jason Rome and Michael Ifkovits, along with our summer intern and technophile Nkechi “NC” Nwoko.
August 2, 2018
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E24: Futurespeak with Zayna – People-Powered, Digical & More!

Dr. Zayna Khayat, Future Strategist with SE Health joins Ben & Ann Somers on a wide-ranging conversation about the future of health and how to drive innovation.
July 19, 2018
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E23: “Yes, And” Now for Something Completely Different!

Your Sherpas enter unexpected territory when Jay has a transformative improv adventure at The Second City in Chicago – Improv & Innovation.
July 5, 2018
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E22: Design Thinking: Tales from the Wild

We again welcome Innovation Provocateur David Phillips of Faster Glass to join our own Sherpa Elizabeth Benfield Watson to hear their insights on learning, teaching and practicing Design Thinking.
June 22, 2018
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E21: Special Edition: ILN Spring 2018 Highlights – We’re All In This Together

Your on-the-spot correspondent Ben Tingey captures live reflections and insights from a star-studded Innovation Learning Network roster.
June 7, 2018
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E20: HLTH 2018 – Quinoa and Carrots, Unlikely Pairings, & “Activated” Employers

Lindsay Deneault, Michael Johnson, and Emilie McKenna give an insider perspective on the mind-blowing inaugural HLTH conference
May 24, 2018
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E19: Risky Business – Business Model Innovation & Evolution

Your Innovation Engine Sherpas welcome Dr. Derek van Bever, Senior Lecturer and Director of the Forum for Growth and Innovation at Harvard Business School to the studio.
May 17, 2018
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E18: Developing an Innovation Ecosystem – Collecting & Connecting the Dots

In a milestone episode, Ben brings our first two guests from outside Atrium Health into the Sherpa studio, Amy Chiou (former Executive Director of Queen City Forward) and David Phillps (founder of innovation consultancy Faster Glass).
May 4, 2018
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E17: Startups, Plug and Play, and Swiss Army Knives

Your Innovation Engine Sherpas are proud to host Dr. Matt Hanley, Chief Medical Officer – Metro Group at Atrium Health, Lindsay Deneault, and Michael Johnson (Commercialization and Technology Sherpas at the Innovation Engine) discuss the interplay between startups and large healthcare organizations.
April 26, 2018
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E16: Disruptive Innovation: From the Classroom, to the Bedside, to the Home

Your Innovation Engine Sherpas are proud to host two Atrium Health senior leaders to discuss how they are applying their learnings from Clay Christensen’s HBX Disruptive Strategy course and their perspectives on disruptive innovation in healthcare.
April 12, 2018
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E15: Special SXSW Edition – Welcome to the Jungle…And the Future

Join the Innovation Engine Sherpas as they provide a behind the scenes tour of the SXSW conference, recently held in Austin, TX.
March 22, 2018
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E14: Proactive Health Part 2 – Creating a New Frontier

Your Innovation Engine Sherpas welcome back Dr. Greg Weidner in a "How We Built This" episode on Proactive Health - primary care, reimagined.
March 2, 2018
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E13: Proactive Health Part 1 – Cool Doesn’t Get it Done, Progress Does

Your Innovation Engine Sherpas welcome Dr. Greg Weidner to describe how Proactive Health is reimagining the primary care experience.
February 25, 2018
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E12: An Exponentially Fine Lens – Amazon, Berkshire & JP

Your Innovation Engine Sherpas explore the new Amazon-Berkshire Hathaway-J.P. Morgan Chase venture through the lens of Aggregation Theory.
February 11, 2018
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E11: How Do You Make a Sherpa?

Are innovators born or made? Your Innovation Engine Sherpas get up close and personal about their innovation career journeys.
January 28, 2018
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E10: Mr. Magoo, Field Trips & Sparks of Curiosity

Your Innovation Sherpas kick off 2018 showing how Intentional Serendipity helps you find new ideas and perspectives.
January 11, 2018
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E9: Jobs to be Done – It’s Not About Us, It’s About You

Your Innovation Sherpas continue their series on Jobs to be Done. Why is this theory so well suited to the healthcare industry?
December 13, 2017
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E8: Jobs to be Done – Start with the Why

Your Innovation Sherpas start a multi-episode series on Jobs to be Done. Why does this theory resonate so well? What jobs arise in your life?
December 6, 2017
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E6: Special Edition – Health 2.0 Fall Conference, Let’s Disruptivate!

Our start-up and tech sherpas share their experiences at Health 2.0 11th Fall Conference in Santa Clara
November 3, 2017
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E7: The Sky is Falling? Or Not?

Your disruptive innovation sherpas are back to sort out the kerfuffle (and scuttlebutt) around Amazon, Apple and Google causing all kinds of disruption in health care.
November 3, 2017
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E5: Special Edition – Dr. Jean Goes to Holland #ILN17

Dr. Jean Wright, Chief Innovation Officer of Carolinas HealthCare System, fearless leader of #InnovationEngine, describes her experience at the Innovation Learning Network (ILN) 2017 on-site meeting in Nijmegen, Netherlands.
October 24, 2017
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E4: Special Edition – Mayo Clinic Transform 2017 Conference Highlights

Ben and Jay share their experience at the Mayo Clinic Transform 2017 conference - Closing the Gap Between People & Health.
October 18, 2017
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E3: Not for the Faint of Heart

Your Sherpas discuss how incumbents disrupt themselves (successfully or not so much) and the concept of Dual Transformation
October 17, 2017
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E2: Coaches, Clinics and Spitting Into a Tube

Your Sherpas talk about several disruptions within the healthcare industry.
October 16, 2017
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E1: Is There Still a Travel Agency Industry?

Your Sherpas dive into Airbnb to apply low-end and new-market disruption theory.
October 16, 2017
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B. Behind the Scenes with the Sherpas

Ben and Jay go deeper into why the Innovation Engine is doing this podcast, some of their podcast influences and early learnings in the development process.
October 10, 2017
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A. Teaser Trailer – Sherpas?

Ben and Jay introduce listeners to the Innovation Engine, why they should hire this podcast and what they should expect.
October 8, 2017
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About A Sherpa’s Guide to Innovation

Are you looking to better understand and apply innovation theories, methods and tools? Do you need to think about your business or industry in a different way? Join the Sherpas as they conduct spirited conversations and tell compelling stories to guide you along your innovation expedition. Get your gear ready! Business Model Innovation, Human-Centered Design and Strategic Partnerships

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Cultivating Resilience During Times of Crisis and Existential Threat Keith interviews Dr. Chris Recinos, the CEO and founder of Nurse Leader Network, regarding mental health, adaptive and maladaptive mechanisms of resilience, and conscious self-development.