Putting Clinicians and Tech on Speaking Terms with Amy Compton-Phillips and Diana Nole
December 9, 2020: Diana Nole with Nuance and Dr. Amy Compton-Phillips with Providence discuss their partnership to improve the clinician experience through voice and AI using ambient clinical intelligence technology. How much time do doctors and nurses spend typing data versus doing their real job which is caring for people? Dragon Ambient eXperience (DAX) allows physicians to focus solely on their patients during visits thus helping with clinician burden and burnout. Is there a learning curve to this technology? Is there a significant capital expense? Do you have to set up special rooms? Is it cloud-based? What are the plans for rollout and educating the physicians? Carer to distance is a huge deal during this pandemic. What kinds of things are they doing with voice to help reduce the number of touchpoints and conserve PPE? One silver lining of COVID is that the government allowed regulatory burdens to go away. They allowed us to put up payment models that allowed care to be provided for differently. And once that burden was lifted, innovation was unleashed. It’s a very good lesson for us to remember in the future.
Key Points:
- Dragon Ambient eXperience was innovated to leverage Microsoft’s Azure platform and Nuance’s AI technology to securely capture and contextualize every word of the patient encounter [00:05:05]
- In telehealth it’s really critical to develop the doctor patient relationship through the video. You don't want the doctor to be burdened by the administrative aspects of the conversation. [00:06:20]
- How much time do you spend typing versus doing your real job, which is caring for people? [00:07:30]
- Providence developed a chatbot built with Microsoft services to screen coronavirus patients [00:17:55]
- We're finally having to break through on how to equalize and equilibrate the inequities we have in healthcare [00:22:30]
- Providence, Nuance’s expanded AI partnership aims to reduce clinician burnout
Dragon Ambient eXperience (Nuance‑DAX) white paper - Providence
- Nuance Healthcare AI solutions & services
