Keynote: The “Moments that Matter” Approach to Patient-Centered Care With Ryan Smith
April 24, 2025: Ryan Smith, SVP, Chief Digital and Information Officer at Intermountain Health, explores how healthcare organizations can balance innovation with mounting cost pressures. What does it take to maintain patient-centricity amid such massive digital transformation? Ryan reveals Intermountain’s framework of organizing patient touchpoints as “moments that matter” across seven stages of the patient journey, while also discussing their deployment of over 4,000 automation bots and vision for “agentic AI.” As clinician burnout and staffing shortages loom large across healthcare, how might Smith’s approach to balancing governance with innovation culture help address these industry-wide challenges?
Key Points:
- 06:44 Patient-Centric Care
- 10:05 AI: More Than a BuzzWord
- 14:18 Cybersecurity in Healthcare
- 18:07 Operational Change Management
- 25:08 Future Challenges and Opportunities
- 29:17 Speed Round
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