Interview In Action: Voice Automation and the Future of Call Centers with Scott D’Entremont
March 5, 2025: Scott D’Entremont, CRO from Parlance, explores how Parlance’s conversational AI technology is transforming the often overlooked healthcare voice channel. D’Entremont reveals how their AI solutions handle everything from appointment inquiries to complex routing across thousands of destinations.
Key Points:
- 01:18 Conversational AI in the Call Center
- 04:11 Challenges and Solutions in Call Management
- 07:01 Standardizing Healthcare Workflows
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