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Emotional Business: What Digital Strategy is Transforming the Delivery of Care & Patient Experience?

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Emotional Business: What Digital Strategy is Transforming the Delivery of Care & Patient Experience?

October 7, 2022

Emotional Business: What Digital Strategy is Transforming the Delivery of Care & Patient Experience?

October 7, 2022: Healthcare is an extremely emotional business, whether you’re on the providing side or you’re on the receiving end. Kathy Azeez-Narain, Vice President and CDO discusses Hoag’s digital strategy which has transformed and innovated the delivery of both the highest quality care and exceptional patient experiences. How did her experience at AMEX translate to the healthcare world? What are the main focuses of a Chief Digital Officer in healthcare? What are the best tools, processes and methods for building out an intentional health experience?

Key Points:

  • If we want to move into a digital era, what does the technology look like?
  • How did you determine the problems that Hoag could solve for Orange County?
  • One huge problem is that healthcare feels transactional
  • How will AI play into the future of healthcare?
  • Hoag

Sign up for our webinar: Delivering Better Patient Experience with Modern Digital Infrastructure – Thursday October 13 2022: 1pm ET / 10am PT. When the pandemic hit, we suddenly had to decentralize the way we were doing healthcare. But the foundation wasn’t there. We are now in a world where care delivery is primarily through digital means. How do we create and maintain a modern healthcare digital foundation with people and processes at the core?

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