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A Foundation for Customer Success with Kris Nessa from Dell Medical School

This Week In Health IT

A Foundation for Customer Success with Kris Nessa from Dell Medical School

May 28, 2021

A Foundation for Customer Success with Kris Nessa from Dell Medical School

May 28, 2021: What are consumers looking for from health systems today and how has it evolved from what it was just a few years ago? Kris Nessa is the Enterprise Director Customer Success at Dell Medical School at The University of Texas at Austin. They help provide enterprise wide innovative success for their customers where technology, information, operations and business intersect. Their mission is to advance the care and health of communities and patients globally. What is the internal customer experiencing in healthcare today? What technologies, regulations and business operations are impacting patient care the most? What can data deliver to the existing care provider team to advance the experience on that side of the equation? And what skills do you need in your team to develop an innovative culture amongst your staff?

Key Points:

  • Driving customer success is like being a translator. Being able to understand what it is we're trying to do from a business standpoint, understand the clinical workflow and then be able to design and translate back into it.
  • No matter what you do in healthcare, you always have to look over your shoulder and go, is this within the framework of what we're supposed to be doing?
  • Everything that's happened this past year has really shaken all of us up. As an industry, it has made us reevaluate a lot, especially for our internal customers.
  • Dell Medical School at The University of Texas at Austin

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