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Prerna Kahlon, BDS, MPAH, CPHQ Vice President, Quality and Process Improvement

The Healthcare QualityCast

Prerna Kahlon, BDS, MPAH, CPHQ Vice President, Quality and Process Improvement

September 29, 2020

Prerna Kahlon, BDS, MPAH, CPHQ Vice President, Quality and Process Improvement

Dr. Prerna S. Kahlon is a healthcare management professional with over 19 years of experience in applying improvement science to deliver high quality clinical and operational outcomes at the department, hospital, and system level. In her various roles, she has driven the creation of an effective multi-disciplinary infrastructure for quality management by leveraging her clinical knowledge and experience with diverse hospital cultures; and complex organizations.

Presently, she is Vice President, Quality and Process Improvement at Grady Health System in Atlanta, Georgia. In this role, she is responsible for driving performance improvement initiatives and results across Grady’s extensive continuum comprised of hospitals, post-acute care, home care, palliative care, hospice, ambulatory care, occupational health, rehabilitation, behavioral health, ambulance/transport services, fitness and wellness, occupational health, primary care network, clinically integrated network, and others.

Dr. Kahlon has a Dental Surgery degree from Bangalore University, India and a Master’s in Public Health Administration from the Sawyer School of Management, Suffolk University, Boston. She is a Certified Professional in Healthcare Quality®; a graduate of the yearlong Cincinnati Children’s Hospital Advanced Improvement Methods Course and is trained in Lean Six Sigma and High-Reliability methodologies. Previously, she served on the Board of Directors Quality Committee for Franciscan Children’s Hospital in Brighton, Massachusetts. She is also a member of the Boston Women’s Leadership Council. She served on the national Quality and Safety Leaders Committee for the Children’s Hospital Association and has served as a hospital judge for the Children’s Hospital Association Pediatric Quality Award.

Here in Episode #85, Dr. Kahlon starts our show inspiring us to be the change; Dr. Kahlon leads us through her amazing moving from a dental surgeon in India and into her current leadership role for one the busiest healthcare teams in the US; Dr. Kahlon walks up through a day in the life as a VP of Quality and Process Improvement; She shares a great reflection around checking our work, and who leaders can create environments to learn from mistakes; Dr. Kahlon shares great tips around giving and receiving team feedback; She introduces us to the Ladder of Inference; Dr. Kahlon shares how the adoption of Telehealth presents a HUGE opportunity for the healthcare industry and quality people alike, And Dr. Kahlon share a wealth of resources throughout the entire show, so be sure.

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