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LaToya Rivers-Azanga MBA, FACHE, CSSBB, CHDA Performance Improvement Executive

The Healthcare QualityCast

LaToya Rivers-Azanga MBA, FACHE, CSSBB, CHDA Performance Improvement Executive

January 28, 2020

LaToya Rivers-Azanga MBA, FACHE, CSSBB, CHDA Performance Improvement Executive

Here in Episode #52, Latoya starts our show with a great leadership mindset centered on aligning team members and breaking down silos; Latoya walks us through her impressive career path where she’s moved from quality analyst and up through the ranks into quality and safety officer roles; and as a quality improvement leader, she is quite literally a jill of all trades; She shares with us her favorite failure connected to a past role as a facility administrator and engaging organization stakeholders around strategic business decisions; Latoya shares how she creates a WIIFM moment with her team; She also teaches us best practices for adopting communications plans within our improvement projects; She shares the aha moment that helped her to establish her brand as a quality professional; Latoya provides her thoughts on how quality people can help support the expansion of telehealth and other virtual healthcare technologies; She shares with us how Lean Six Sigma changed her career path, and why process maps are absolute on her projects.

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