Avi Fishman, MBA, SSBB, Director of Process Improvement
Here in episode #35, Avi starts the show with a direct message to never give up. He shares his career path from nearly enforcing the law to now enforcing high-quality healthcare. Avi shares a powerful lesson learned around listening to the frontline when problem-solving. He connects the dots on his 3 favorite QI tools and the value they bring to healthcare organizations. He shares a creative approach to facilitating organizational safety rounds and pulling in the voice of the patient. And gives a great point of view on why he’s all about the money, money, money.