Audrey Cortez, RN, MSN, CPXP Director of Patient Experience
Here in episode #74, Audrey starts our show with the perfect quote centering us around doing purposeful work;
Audrey walks us through her career path that’s anchored heavily in the areas of leadership, patient experience, and staff resiliency; Audrey exhibits ultimate vulnerability and shares an incredibly personal moment of failure that launched her work in resiliency; She formally introduces our QualityCast community to her Steady and Raise Resiliency Model; Audrey shares why she is excited about change management in the face of our current pandemic; She teaches us that we have to stay connected with our purpose as healthcare leaders in order to grow and move forward; And also how she uses QTIPs on a regular basis.
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