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Andrew Kopolow, MPA, MSW, CPHQ, PMP, CSSBB Associate Director, Operational Excellence

The Healthcare QualityCast

Andrew Kopolow, MPA, MSW, CPHQ, PMP, CSSBB Associate Director, Operational Excellence

November 10, 2020

Andrew Kopolow, MPA, MSW, CPHQ, PMP, CSSBB Associate Director, Operational Excellence

Andrew draws on close to 20 years of experience in healthcare with roles ranging from direct practice clinician to Director of Quality Management. He is currently a process improvement consultant with UnitedHealthcare’s corporate quality team and an adjunct instructor within United’s Operational Excellence program. Andrew is a member of the faculty at Thomas Jefferson University’s College of Population Health and teaches graduate courses in Healthcare Quality and Patient Safety.

Previously, he was an Adjunct Professor at the University of Phoenix where he taught courses in Healthcare Quality Management and Outcomes Analysis (2011-2017). He served on the Board of Directors at the Association for Healthcare Quality of Arizona (2012-2015) and rejoins the Board as President-Elect in 2019. He has also been an active volunteer with NAHQ since 2014, most notably serving on the Board of Directors where he chaired the Competencies Commission (2016-2017).

Here in Episode #91 Andrew starts our show teaching us why #better has no limits; Andrew walks us down the path leading to his current role as Associate Director of Operational Excellence at UnitedHealthcare; he provides an overview of his professional certifications and the value he puts into professional development; Andrew highlights a dark moment experience encouraging us to put the time in with your stakeholders; we explore us why relationship building is at the core of being a quality person; he shares an AHA moment connected with overcoming the fear of transparency; Andrew keys in on the importance of applying sound change management principles; he highlights a blue ocean opportunity that exists around the delivery of telehealth services; Andrew teaches us how he uses laughter to uplift his team; and his parting advice encouraging us to stay curious

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